Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SA-009-23b
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
SA-018-23
This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.
SA-016-23
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
SSPC8
SPECIAL SERVICE PROGRAM SSPC8 - 2023 CX-9, 2023 MAZDA3, 2022-2023 MX-30 - REMOTE TUNER CONCERN. Mazda Motor Corporation has decided to conduct a Special Service Program on certain 2023 CX-9, 2023 Mazda3 and 2022-2023 MX-30 vehicles equipped with a Remote Tuner module. There are 16,405 U.S. vehicles in the United States affected by this SSP.Certain Remote Tuner modules were built with outdated software and therefore the power shutdown processing of the module may not be completed. In this condition, if the vehicle is left unused for a certain amount of time, the 12V battery may discharge and run out.
SA-015-23
Mazda Connect Services - Frequently Asked Questions (FAQ)
SA-009-23a
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
SA-012-23
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
SA-008-23
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).
09-007-23
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
RF-23-02
Due to the supply chain shortages for BDGF-66-5G0G, hardware has been confirmed compatible between BDGF-66-5G0B up to the G suffix. This can be used for repair with vehicles originally equipped with C to G level suffix parts.
09-006-23
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
SA-006/23
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: - Incorrect calendar entry (month/day/year) after a battery disconnect - Infotainment system software update. - BCM TPMS unlearn during vehicle storage or transport. - Wheel/Tire change
SA-005/22
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-003/23
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
07-001-23
Some customers may complain about insufficient heater performance under -4 degree F (-20 degree C) or colder environment. This is caused when the air conditioner is set to the defroster mode, cold air bypasses around the PTC heater and the warmed air at the PTC heater is cooled down by the cold air around it. This results in insufficient heater performance. To eliminate this concern, the cold air around the PTC heater has been reduced and the control software of the heat pump control unit has been modified to increase the output temperature of the PTC heater.
09-001-23
Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in which the customer opted out of CV services are affected - CSP04). This is caused by improper control software of telematics communication unit. To eliminate this concern, the control software of telematics communication unit has been modified.
04-006-22
Some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate.
SA-004-22g
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
09-048-22
Some vehicles may exhibit the following symptoms with DTC P05A0:00 (Active air shutter and the opening angle abnormality (sticking)) stored in memory. Symptom 1 [Mazda3 and CX-30]: The active air shutter is working, but DTC P05A0:00 is stored in memory. Cause 1: This is caused by improper control software of the PCM detecting the DTC immediately without performing the failsafe operation. When the active air shutter detects unusual torque, it is designed to repeat the open/close cycles up to three times as a failsafe to try to remove the object(s) which temporarily disturbed the movement. Symptom 2 [Mazda3, CX-30 and MX-30]: The active air shutter is frozen by snow and/or ice under freezing temperatures with DTC P05A0:00 stored in memory. Cause 2 [Mazda3 and CX-30]: When a temporary blocking of the active air shutter is expected to be caused by snow and/or ice and the intake air temperature is above the freezing point, DTC P05A0:00 may be unintentionally detected. [MX-30]: When a temporary blocking of the active air shutter is expected to be caused by snow and/or ice and the heater is turned on, DTC P05A0:00 may be unintentionally detected
SA-017-22d
Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF * MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. * If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. * If the reception is good to strong, proceed to the Repair Procedure
SA-019-22c
MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ)
SA-016-22a
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
SA-045-22a
The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock.
09-019-22a
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. - Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. - Symptom 2: The touch sensor of the front door outer handle does not unlock the doors. - Cause 1 (for Symptom 1): Water may accumulate around the touch sensor in the outer handle, resulting in temporary lower sensitivity of the capacitive sensor. Also, if car wash foam gets inside the outer handle while washing the vehicle, the foam may disturb the touch sensor detection. Mazda is still working on a mass production change for this concern. - Cause 2 (for Symptom 2): Improper soldering in the production process may disturb the touch sensor detection. To eliminate this concern, the production process has been modified.
09-046-22
Some customers may experience that, with a specific operation, the touch sensor of front door outer handle does not lock and unlock the doors but the remote transmitter operates correctly. Description of the specific operations: - Specific Operation 1 [MX-30]: After using cabin preconditioning or hazard warning lights for approx.15 minutes. - Specific Operation 2 [MAZDA3 and CX-30]: After using hazard warning lights for approx. 15 minutes. - Specific Operation 3 [MAZDA3, CX-30 and MX-30]: When both touch sensors are touched at once. - Specific Operation 1 and 2 Cause: The touch sensor has been disabled to avoid the unintended locking/unlocking operation caused by rain. - Specific Operation 3 Cause: The control logic is not appropriate. To correct this issue, the control software of the LF control unit (LFU) has been modified.
02-004-22a
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
SA-073-22
Some customers may complain that the HVAC system's touch panel switches settings on it's own. When you receive a customer complaint regarding this concern, explain the following characteristics of the touch panel to the customer. The MX-30 heater control unit uses a capacitive touch screen which may determine that a switch has been pressed because of the close proximity of a hand, even though it has not been touched directly. No repair is necessary unless you confirm abnormal operation different from the description. NOTE: The heater control unitâÂÂs operation confirmation sound does not sound if there is another warning or confirmation sound of another system at the same time. Since the confirmation sound of the heater control unit is missing in this special case, some customers may feel that the heater control settings have switched by themselves.
16-004-22a
Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initialization process with the CMU failing at startup due to a defective circuit board element. To eliminate this concern, the internal hardware (DRAM) of the CMU has been improved.
SA-064-22a
Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.
SA-069-22
This Service Information provides information on the AUXILIARY CHARGING SYSTEM for lead-acid battery and the POWER SAVING MODE for e-SKYACTIV.
SA-008-22a
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-066-22
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.
SA-067-22
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: - The windshield is dirty - The FSC lens is foggy - There is low visibility due to rain, fog or snow - It is at night and there is not enough light - There is direct or reflected sunlight on the FSC - There is problem with the FSC * There is a problem with the AUTOHOLD control function. * There is a problem with the electric parking brake (EPB).
SA-017-22c
Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF * MAZDA CONNECT connected vehicle reception strength icon shows "X" or " "
SA-019-22b
Mazda Connected Services Frequently Asked Questions (FAQs)
SA-064-22
Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.
SA-004-22f
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
09-030-22a
Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. This is caused by a failure in communication between the telematics communication unit and the MyMazda App. To correct this issue, the control software of the telematics communication unit has been modified.
SA-004-22e
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-004-22d
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-017-22b
Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF - MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.
09-033-22
Some vehicles may exhibit a rattle noise near the driverâÂÂs and/or passengerâÂÂs head rests at the B-pillar area while driving on rough roads. This is caused by an interference between the rear end of the front door glass run-channel and the front end of rear sash molding. To eliminate this concern, the front end of the rear sash molding has been modified to reduce the contact friction with the front door glass run channel.
09-030-22
Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. This is caused by a failure in communication between the telematics communication unit and the MyMazda App. To correct this issue, the control software of the telematics communication unit has been modified.
16-004-22
Some customers may complain that Mazda Connect does not start or that it takes a long time to restart after starting the vehicle. This is caused by the initialization process with the CMU failing at startup due to a defective circuit board element. To eliminate this concern, the internal hardware of the CMU has been improved.
SA-054-22
This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
16-003-22
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA02_11036).
09-004-22a
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3, CX-30 and MX-30 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car wash and/or condensation. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent water entry (Mazda3) and the rear harness has been modified to prevent water infiltration (Mazda3, CX-30 and MX-30).âÂÂ
SA-045-22
The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock.
01-006-22
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
09-022-22
Some vehicles may exhibit the fuel-filler or charge lid opening unintentionally when unlocking the front doors using the door lock switch, the touch sensor on the outer door handle, or the remote transmitter. This is caused by a mechanical issue at the actuator of the fuel-filler/charge lid (when the fuel filler/charge lid is pushed hard, the guide pin in the actuator comes off). To eliminate this concern, the durability of the guide pin in the actuator has been improved.
30-001-22
Some customers may complain about insufficient driving range after the vehicle is fully charged in winter. This is caused by a larger power consumption of the high voltage battery from the heater, resulting in a shorter driving range. To eliminate this concern, the control software of the climate control unit and the dash-electrical supply unit have been modified to reduce the power consumption of the high voltage battery. ECO mode for the heater has been added to stop the PTC heater and the electric compressor.
SA-039-22
Some customers may complain about scratches on the instrument cluster lens.
SA-004-22c
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
15-004-22
Some vehicles may exhibit the warning messages "Safety and Driver Support Systems Temporarily Disabled" or "Front Radar Obscured. Drive Safely." displayed in the instrument cluster despite no dirt on the front radar sensor while driving in specific locations as follows: - Roads with continuous elevated road ways on one side or tall walls on one side - Inside tunnels with an overall rounded shape - Roads with no reflective objects around This is caused by inappropriate decision logic of the control software in the front radar sensor. To eliminate this concern, the control software of the front radar sensor has been modified.
02-004-22
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
SA-034-22
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
SA-033-22
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).
SA-004-22b
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-017-22a
Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. **Engine Start / Stop **Door Lock / Unlock **Lights ON / OFF *MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. **If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. **If the reception is good to strong, proceed to the Repair Procedure.
SA-019-22a
Mazda Connected Services Frequently Asked Questions (FAQs)
SA-031-22
Some customers may complain that the tire sidewalls are distorted or "damaged".
SA-026-22
Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
07-002-22
Some customers may complain that it takes a long time to switch between heating and cooling. Due to the nature of the EV's air conditioning system of using a heat pump, there is a sudden change in the refrigerant flow path that can cause a sudden pressure difference when switching between heating and cooling that can result in a strange clanking noise. As a countermeasure, an interval is set for the time it takes to switch between heating and cooling. To eliminate this concern, the control software of the heat pump control unit has been modified to shorten the switching time between heating and cooling.
09-012-22
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
SA-019-22
Mazda Connected Services Frequently Asked Questions (FAQ).
02-003-22
Some customers may complain that the steering wheel is off center more than 3ð even when driving straight on a flat road.
SA-004-22a
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-015-22
If both auxiliary keys are lost, the key cutting machines cannot cut new replacement keys using the vehicle key code.
SA-016-22
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
SA-017-22
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *Remote function(s) inoperative. *Engine Start / Stop **Door Lock / Unlock **Lights ON / OFF *MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. *If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. *If the reception is good to strong, proceed to the Repair Procedure.
01-003/22
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
SA-012-22
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect *Infotainment system software update. *BCM TPMS unlearn during vehicle storage or transport. *Wheel/Tire change
SA-003-22d
Mazda3 and CX-30: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or 4621B using MDRT). This is caused by a BCM-VCM software error. MX-30: Some MX-30 vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update. This is caused by a BCM-VCM software error. Mazda is aware of the issue and is working on a resolution. If there is an issue with this concern, Mazda recommends putting customer in a loaner vehicle at this time. *DO NOT perform BCM software update with MDARS until further notice. *This SA will be updated with the newest repair information as it becomes available.
00-002/22
Some vehicles may exhibit edge or bubble marks from the wrap guard paint protection film on the roof paint surface in areas where the protection film is applied. This is caused by the wrap guard paint protection film penetrating into the top clear layer of the roof paint due to lack of compatibility between the protection film and the clear layer. Mazda is investigating this concern.
16-001/22
Some vehicles entertainment system may experience the symptoms mentioned, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 or later).
SA-003-22c
Mazda3 and CX-30: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or 4621B using MDRT). This is caused by a BCM-VCM software error. MX-30: Some MX-30 vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update. This is caused by a BCM-VCM software error. Mazda is aware of the issue and is working on a resolution. If there is an issue with this concern, Mazda recommends putting customer in a loaner vehicle at this time. â¢DO NOT perform BCM software update with MDARS until further notice. â¢This SA will be updated with the newest repair information as it becomes available.
SA-010-22
Some customers may experience the 12V battery under the hood is discharged and the vehicle will not turn on. This can be caused by frequently opening and closing the doors (which will wake modules up and cause a drain on the 12V battery) or leaving the vehicle in the Accessory or Power On mode. The Power button has 4 positions (modes).
00-001-22
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
SA-008-22
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-003-22b
CX-30. Mazda3: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or 4621B using MDRT). This is caused by a BCM-VCM software error. Customers having this concern should have their vehicle repaired using the following repair procedure. MX-30: Some MX-30 vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update. This is caused by a BCM-VCM software error. Mazda is aware of the issue and is working on a resolution. If there is an issue with this concern, Mazda recommends putting customer in a loaner vehicle at this time. DO NOT perform BCM software update with MDARS until further notice. This SA will be updated with the newest repair information as it becomes available.
MT-001-22
Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.
SA-004-22
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
09-005/22
Some customers may complain that the strap hanger for hooking the rear package tray is loose. To eliminate this concern, some non-woven fabrics (3) can be added to the back of the liftgate side trim.
09-004/22
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3, CX-30 and MX-30 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car wash and/or condensation. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent water entry (Mazda3) and the rear harness has been modified to prevent water infiltration (Mazda3, CX-30 and MX-30).
15-003/22
Some vehicle may experience the i-ACTIVSENSE/ALH warning lights on and a system error messages may be found in the center display as well. DTC U3000:04 (FSC) is stored in memory DTC U3000:04 (FSC) - Forward sensing camera (FSC) internal malfunction This may be caused by a hardware failure in an internal device of the FSC that results in the malfunction detection. To eliminate this concern, the production process of the FSC has been modified.
SA-013-21h
Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. o Engine Start / Stop o Door Lock / Unlock o Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.
01-006-21-3779b
Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
16-002-21-3858
Audio, Navigation, And Phone Concerns With Mazda Connect Infotainment System (7th Generation Models): Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 or later). --> See document for full list. Customers having this concern(s) should have their vehicle repaired using the following repair procedure.
30-002-21-3856
Electric Motor Sound From The Audio System Is Too Loud: Some customers may complain that the electric motor sound from the audio system is too loud. An electronically generated sound is provided through the audio system (instead of an engine sound) to inform the driver of the vehicleâÃÂÃÂs behavior such as level and changes of motor torque.The electric motor sound can be annoying to some customers, therefore a way to disable the sound has been created. The control software of the PCM has been modified to add a function to disable/enable the sound. NOTE: The Approaching Vehicle Audible System (AVAS) cannot be disabled. (Sample AVAS sound attached.) Customers having this concern should have their vehicle repaired using the following repair procedure.
15-005-21-3851
Unexpected Smart Brake Support (SBS-R) Operation Wile Reversing: Some customers may complain about unexpected collision warning or automatic braking while reversing under certain conditions such as a step or object on the road behind the vehicle. This is caused by the control software of the parking assist unit of the Smart Brake Support (SBS-R) unintentionally detecting under certain conditions. To eliminate this concern, the control software of the parking assist unit has been modified. Customers having this concern should have their vehicle repaired using the following repair procedure.
30-001-21-3852
Quick Charging Takes Longer Time in Winter: DESCRIPTIONSome customers may complain that the quick charging takes a longer time during the winter months. This is caused by a low battery temperature. When the battery temperature is low, charging current is limited and results in increased charging time. To eliminate this concern, the control software of the PCM and BECM have been modified to add a winter mode which keeps the high voltage battery warmer. Customers having this concern should have their vehicle repaired using the following repair procedure.
SA-054-21a
Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation is normal, No DTC stored
SA-054-21
Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation is normal, No DTC stored
00-002-21-3844
In support of the new MX-30 Electric Vehicle (EV), Mazda is pleased to announce the upcoming high voltage (HV) SST automatic distribution for all California dealers (non-California dealers will not receive tools at this time). The distribution will include two different HV Kits: 49HV011A0MNAO and 49HV21KIT2.
SA-051-21
The MX-30 Electric Vehicle (EV) has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Service technicians who perform any services on an EV (e-SKYACTIV) must be qualified according to the regulation, rules, or guidelines effective in the U.S. market. The requirements for qualification may vary depending on the service (handling of vehicle, handling of SERVICE PLUG at the Lithium-Ion Battery, and more). Contact the training department to see the requirements for the qualification before assigning any technicians to services an EV (e-SKYACTIV). NOTE: Inner service of the High Voltage Battery (LiB Pack: 355 volts) should NOT be handled by dealer technicians for SAFETY reason.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.