Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SA-009-23b
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
SA-018-23
This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.
SA-016-23
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
SSPC8
SPECIAL SERVICE PROGRAM SSPC8 - 2023 CX-9, 2023 MAZDA3, 2022-2023 MX-30 - REMOTE TUNER CONCERN. Mazda Motor Corporation has decided to conduct a Special Service Program on certain 2023 CX-9, 2023 Mazda3 and 2022-2023 MX-30 vehicles equipped with a Remote Tuner module. There are 16,405 U.S. vehicles in the United States affected by this SSP.Certain Remote Tuner modules were built with outdated software and therefore the power shutdown processing of the module may not be completed. In this condition, if the vehicle is left unused for a certain amount of time, the 12V battery may discharge and run out.
SA-015-23
Mazda Connect Services - Frequently Asked Questions (FAQ)
SA-009-23a
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
SA-012-23
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
SA-009-23
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
SA-008-23
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).
09-007-23
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
09-006-23
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
SA-006/23
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: - Incorrect calendar entry (month/day/year) after a battery disconnect - Infotainment system software update. - BCM TPMS unlearn during vehicle storage or transport. - Wheel/Tire change
SA-005/22
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
04-006-22
Some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate.
SA-017-22d
Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF * MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. * If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. * If the reception is good to strong, proceed to the Repair Procedure
SA-019-22c
MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ)
SA-016-22a
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
SA-045-22a
The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock.
SA-066-22
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.
SA-061-22
The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. - BSM system indicates vehicle on the opposite side. - i-ACTIVSENSE indicator ring will not turn green - Rear Cross Traffic Alert (RCTA) does not work - Rear side radar sensor
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.