Vehicle report

2016 MCI J4500

Compare every MCI J4500 yearNHTSA and EPA records

Service bulletins

54 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

ITS61078

Service Bulletin/Repair Instructions

Instructions to remove DEF sensor bypass calibration from engine ECM and new sensor installation AR - 22inch DEF tank

TSIB 26-04

Service Bulletin/Repair Instructions

This TSIB is to inform customers the recommended steering axle cleaning/greasing instructions to prevent damage on axle components due to displacement of grease from the bearings, lubrication reduction and accelerate wear for coaches with independent front suspension.

ITS61235

Service Bulletin/Repair Instructions

This bulletin outlines steps to replace the existing harness with mini fuses to a more robust design and heavier duty fuses.

TSIB 24-03

Service Bulletin/Repair Instructions

Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor.

TSIB 22-04

Service Bulletin/Repair Instructions

Instructions to improve sealing in the front junction box.

TSIB 22-12

Service Bulletin/Repair Instructions

MCI has released Technical Service Information Bulletin (TSIB) 22-12 to address concerns with water ingress in remote switch box. The TSIB provides guidance on how to rework the box to inhibit water intrusion and connector corrosion

TSIB 22-03

Service Bulletin/Repair Instructions

Technical Service Information Bulletin describing the replacement of seating backrest attachment hardware with the addition of a mechanical lock nut on specifically equipped buses manufactured prior to model year 2020.

SB 3139

Service Bulletin/Repair Instructions

This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving.

SB 3143

Service Bulletin/Repair Instructions

This Service Bulletin informs affected owners of the steps to add a tensioner bracket to increase the tension on the A/C compressor belt.

SB 3131

Service Bulletin/Repair Instructions

This service bulletin outlines the steps to replace the adapter plates on the tag axle bellows to increase support for the bellow piston.

D20M4

Service Bulletin/Repair Instructions

DDC Field service campaign for GHG17 Detroit DD13 engines requiring software reprogramming and new emission label replacement. This field service applies only to MCI (Motor Coach Industries) vehicles.

P16-39

Service Bulletin/Repair Instructions

This Procedure outlines steps to add a tensioner bracket to increase the tension in the A/C Compressor belt.

FCP 3130

Service Bulletin/Repair Instructions

This Service Bulletin outlines the steps to install reinforcement bracket for the mudflap on coaches equipped with MCI P/N 03-33-2646.

FCP 3129

Service Bulletin/Repair Instructions

This Service Bulletin outlines the necessary steps to inspect the power steering system for proper operation. It also lists the necessary steps to replace the power steering seals if needed.

P15-04

Service Bulletin/Repair Instructions

This Procedure is to inspect the alignment and correct if needed and is to be used at Service Centers equipped with Hunter Alignment Machine, WT470.

P07-158

Service Bulletin/Repair Instructions

This Procedure is for changing the functionality of the tail lights such that they comply with New Jersey Administrative Code Section 16:53-3.30, which requires the stop lights to be "separate and independent" of all other rear lights on the coach.

P08-54

Service Bulletin/Repair Instructions

This Procedure outlines the steps to install a relief valve on the air compressor for coaches equipped with DD13 engines.

P 09-11

Service Bulletin/Repair Instructions

This Procedure outlines the steps to replace the fuel overflow hose and clamp on the fuel tank on model year 2011-2020 J4500 model coaches.

SB 3114

Service Bulletin/Repair Instructions

This Service Bulletin informs affected owners of model year 2011-2019 J4500 coaches equipped with entrance door sensor MCI P/N 07-19-1176, of the procedure to adjust the entrance door sensor for proper sensor alignment. The procedure also outlines the application of a thread locker to prevent sensor movement.

SB 3116

Service Bulletin/Repair Instructions

This Service Bulletin informs affected owners that Detroit Diesel Corporation has released bulletin D18M2, advising that some certified GHG17 Detroit DD13 engines installed in model year 2015-2018 MCI J4500 coaches will require reprogramming, and that some of affected coaches may also need their exempt emission label replaced with a certified label.

aeoD18M2 Field S

Service Bulletin/Repair Instructions

Field Service Campaign D18M2 GHG17 GHG17 Detroit? DD13® Software Reprogramming and Emission Label Replacement for Motor Coach Industries, Inc. (MCI®)

MCI Field Notes

Service Bulletin/Repair Instructions

This Service Advisory informs affected owners of model year 2012-2018 J4500 model coaches that the Fan Test Switch, in the remote JBox, in some instances has been accidentally turned on and left on, resulting in the engine running cool and inefficient for extended periods of time and that MCI has developed 2 interim options and that MCI will be cutting in as a standard, a switch cover. An exact VIN cut in number is currently in process.

SI 3108

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that the GFCI outlet(s) on the Sensata inverter may require replacement on model year 2014-2017 MCI D Series and model year 2014-2017 MCI J4500 model coaches, and that replacement parts are available for purchase.

SI 3110

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that they may experience water intrusion into the interior cavity of the front junction box compartment on model year 2012-2017 MCI J4500 model coaches, and that an additional seal on the interior face of the door and a door stop will reduce the potential for water intrusion.

SB 456B

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that model year 2012-2018 MCI J4500 model coaches may experience fading, discoloration or delamination of the tail light assembly and that MCI will provide replacement parts at no cost to the customer.

SB 437

Service Bulletin/Repair Instructions

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT DUE TO HIGH DPF HYDROCARBON ABSORPTION DURING HIGH IDLE OPERATION, CUSTOMERS MAY EXPERIENCE THE MIL, CHECK ENGINE AND/OR THE STOP ENGINE DIAGNOSTIC TROUBLE CODES OR TELL-TALE ACTIVATIONS ON MODEL YEAR 2016 AND 2017 MCI J4500 MODEL COACHES EQUIPPED WITH DD13 GHG17 ENGINE, AND THAT MCI WILL REMEDY THE AFFECTED COACHES AT NO COST TO CUSTOMERS.

SB 3105

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers to routinely inspect the wheelchair power circuit breaker and cable connections for corrosion every 6,000 miles/9,000 km on model year 2009-2017 MCI J4500 model coaches equipped with a Braun wheelchair lift.

SB 446B

Service Bulletin/Repair Instructions

This Service Bulletin supercedes Service Bulletin 446 in its entirety and informs affected customers that model year 2011-2017 MCI J4500 model coaches may exhibit signs of premature wear or cracks in the A/C compressor support tube, which may cause the drive belt for the A/C compressor to fail or slip off the pulley, resulting in loss of function of the air conditioning, and that MCI will remedy the affected coaches at no cost to the customers.

SB 446

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that model year 2011-2017 MCI J4500 model coaches may exhibit signs of premature wear or cracks in the A/C compressor support tube, which may cause the drive belt for the A/C compressor to fail or slip off the pulley, resulting in loss of function of the air conditioning, and that MCI will remedy the affected coaches at no cost to the customers.

SB 440B

Service Bulletin/Repair Instructions

This revised Service Bulletin was issued to reflect specific unit numbers in place of a VIN range list, and informs affected customers that Cummins has released Campaign C1846 that addresses calibration issues on ISX12 2013 engines in certain motor coach operations on model year 2014-2016 MCI D model coaches and model year 2014-2016 MCI J4500 model coaches.

SB 453

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that the remote junction box installed on model year 2013-2016 MCI J4500 model coaches is subject to corrosion and that MCI will remedy the affected coaches at no cost to the customers.

SB 449

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that MCI has become aware that damage may occur to the RH dash assembly defroster (diffuser) vents as a result of passenger contact entering and exiting the coach cabin on MY 2015 - 2017 MCI J4500 coaches, and that the parts required for the rework will be supplied at no charge to the customer.

P7-135

Service Bulletin/Repair Instructions

This Procedure is to be performed in conjunction with Service Bulletin 445, and provides a procedure to insert plugs in the transmission harness connector open cavities to help prevent water migration into the transmission connector and harness on MY 2013 - 2017 MCI J4500 coaches. This Service Bulletin must be implemented in conjunction with MCI Service Bulletin 445.

SB 445

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that customers may experience water migration into the transmission connector and harness on MY 2013 - 2017 MCI J4500 coaches, and that the transmission interface harness wire loom may wear due to stress or movement at the point of existing p-clamps or tyraps; that either condition may result in transmission codes, the PBSS (pushbutton shift selector) not shifting, or transmission failure; and that MCI will remedy the affected coaches at no cost to customers. This Service Bulletin must be implemented in conjunction with MCI Procedure 7-135.

SB 3102

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that operators of coaches equipped with a DD13 engine may experience difficulty removing the oil filter due to the position of the Amerex fire suppression system nozzle on MY 2016-2017 MCI J4500 model coaches, and provides a procedure to retrofit the coaches.

SB 3101

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that ZF Friedrichshafen AG has released a Service Information bulletin regarding checking axle hubs and wheel heads if an ABS tell-tale lamp is activated during coach operation on MCI J model coaches, and that immediate action is required in such event to prevent an overheat condition.

SB 444

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that Hamsar has notified MCI that the high mount brake light on MY 2014 - 2016 MCI J4500 coaches may fail due to water intrusion, and that MCI will remedy the affected coaches at no cost to customers.

SB 3099

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers of the maintenance procedures for the Torca Accuseal clamp utilized on the connection between the after-treatment system (selective catalyst reduction device) and tailpipe; that the clamp is a one time usage clamp; and that a new clamp must be utilized after any service or maintenance is performed in which the existing clamp was loosened or removed on MCI D and MCI J model coaches.

SB 448

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that MCI has become aware that rattling of the parcel rack compartment doors may occur on model year 2014-2017 MCI D Series and 2014-2017 MCI J4500 model coaches, and that MCI will remedy the affected coaches at no cost to the customer.

SB-443

Service Bulletin/Repair Instructions

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT MCI WAS NOTIFIED BY AMEREX CORPORATION THAT THE GAS DETECTION PORTION OF THE AMEREX SAFETYNET SYSTEM IN CERTAIN CASES MAY BE DISABLED, AND THE OPERATOR DISPLAY MAY NOT INDICATE THAT THE GAS DETECTION SYSTEM HAS BEEN DISABLED, ON MODEL YEAR 2016-2017 MCI D4500 AND MCI J4500 MODEL COACHES, AND THAT MCI WILL REMEDY THE AFFECTED COACHES AT NO COST TO THE CUSTOMER.

SB 440

Service Bulletin/Repair Instructions

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT MCI WAS NOTIFIED BY CUMMINS INC. THAT CUMMINS HAS RELEASED CAMPAIGN C1846 THAT ADDRESSES CALIBRATION ISSUES ON ISX12 2013 ENGINES IN CERTAIN MOTOR COACH OPERATIONS ON MODEL YEAR 2014-2016 MCI D MODEL COACHES AND MODEL YEAR 2014-2016 MCI J4500 MODEL COACHES. THIS PROGRAM IS BEING PERFORMED ONLY BY CUMMINS SERVICE NETWORK AND ITS AUTHORIZED DEALERS, THEREFORE, ALL PARTS AND LABOR REQUIRED FOR THIS PROGRAM WILL BE PROVIDED BY CUMMINS.

SB 442B

Service Bulletin/Repair Instructions

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT THE POTENTIAL MAY EXIST IN WHICH THE ENTRANCE DOOR EXHAUST LINE ROUTED THROUGH THE SPARE TIRE COMPARTMENT COULD BECOME PLUGGED WITH SNOW AND/OR ICE, AND IN THIS CONDITION THE PLUGGED EXHAUST LINE COULD PREVENT THE ENTRANCE DOOR FROM OPENING AND ALLOWING PASSENGER EGRESS ON MODEL YEAR 2013-2017 MCI J4500 MODEL COACHES, AND THAT MCI WILL REMEDY THE AFFECTED COACHES AT NO COST TO THE CUSTOMERS.

SB 3097B

Service Bulletin/Repair Instructions

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT MCI HAS MADE AN IMPROVEMENT TO THE PARCEL RACK COMPARTMENT DOOR INSTALLATION WHICH WILL MINIMIZE THE PARCEL RACK COMPARTMENT DOOR RATTLING ON MODEL YEAR 2014-2017 MCI D MODEL COACHES AND 2014-2017 MCI J4500 MODEL COACHES. MCI WILL PROVIDE A PARTS KIT TO REMEDY THE AFFECTED COACHES AT NO COST TO THE CUSTOMERS.

SB 442

Service Bulletin/Repair Instructions

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT THE POTENTIAL MAY EXIST IN WHICH THE ENTRANCE DOOR EXHAUST LINE ROUTED THROUGH THE SPARE TIRE COMPARTMENT COULD BECOME PLUGGED WITH SNOW AND/OR ICE AND IN THIS CONDITION, THE PLUGGED EXHAUST LINE COULD PREVENT THE ENTRANCE DOOR FROM OPENING AND ALLOWING PASSENGER EGRESS ON MODEL YEAR 2013-2017 MCI J4500 MODEL COACHES, AND THAT MCI WILL REMEDY THE AFFECTED COACHES AT NO COST TO THE CUSTOMERS.

SB 436

Service Bulletin/Repair Instructions

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT IF THE COACH OPERATOR FAILS TO FOLLOW THE CORRECT SEQUENCE IN THE MCI WHEELCHAIR LIFT PROCEDURE IN THE MCI OPERATOR'S MANUAL, THE POTENTIAL MAY EXIST IN WHICH THE PARK BRAKE MAY FAIL TO ENGAGE, IN WHOLE OR IN PART, WHILE THE WHEELCHAIR LIFT IS BEING UTILIZED ON MODEL YEAR 2013, 2015-2016 MCI J4500 MODEL COACHES, AND THAT MCI WILL REMEDY THE AFFECTED COACHES AT NO COST TO THE CUSTOMERS.

SB 438

Service Bulletin/Repair Instructions

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT DUE TO INCORRECT PROGRAMMING OF THE MULTIPLEX CONTROLLER, ON MODEL YEAR 2016 AND 2017 MCI J4500 MODEL COACHES EQUIPPED WITH PARKER MULTIPLEXING SYSTEM, COACHES MAY EXPERIENCE THE WARNING TELL-TALE LIGHTS NOT ILLUMINATING FOR THE DPF, DEF AND TAG AXLE FAULT CONDITIONS, AND ON CUMMINS ISX EQUIPPED COACHES, THE FAN PROGRAMMING DOES NOT PERFORM AS DESIGNED, RESULTING IN THE STOP ENGINE WARNING TELL-TALE LIGHT ILLUMINATING AND THE HOT ENGINE PROTECTION SHUTDOWN FEATURE INITIATING. MCI WILL REMEDY THE AFFECTED COACHES AT NO COST TO CUSTOMERS.

SB435

Service Bulletin/Repair Instructions

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT THE LOW ENGINE COOLANT SENSOR HARNESS MAY HAVE BEEN INSTALLED INCORRECTLY ON MODEL YEAR 2016 AND 2017 MCI J4500 MODEL COACHES EQUIPPED WITH A DD13 ENGINE, AND PROVIDES THE PROCEDURES REQUIRED TO INSPECT AND REPAIR THE AFFECTED SENSORS.

SB3094B

Service Bulletin/Repair Instructions

FRONT AXLE TOW PLATE: NOTIFICATION TO CUSTOMERS OPERATING A J4500 COACH WITH ZF AXLES THAT A TOW PLATE IS AVAILABLE FOR PUCHASE THROUGH MCI SERVICE PARTS, INC. THE TOW PLATE, WHEN UTILIZED WITH A 6.250 INCH FORK, ENABLES TOWING FROM THE FRAME AS WELL AS THE PROVISION TO SECURE THE COACH FRAME TO THE TOW BAR UTILIZING TIE-DOWN CHAINS.

SB3095

Service Bulletin/Repair Instructions

DETROIT VIRTUAL TECHNICIAN: REMINDER TO CUSTOMERS ABOUT THE IMPORTANCE OF ADDRESSING THE DIAGNOSTIC INFORMATION SENT BY DETROIT DIESEL'S VITRUAL TECHNICIAN WHEN THE COACH CHECK ENGINE LIGHT ILLUMINATES. IF THE PROBLEM IS A SEVERE "SERVICE NOW" EVENT AND NOTIFIES THE CUSTOMER, THE ENGINE REQUIRES IMMEDIATE SERVICE OR NEEDS TO BE SHUT DOWN TO AVOID ADDITIONAL COMPONENT DAMAGE.

SB432

Service Bulletin/Repair Instructions

CUMMINS ISX ENGINE ECM CALIBRATION UPDATE: NOTIFICATION TO CUSTOMERS AT THE REQUEST OF CUMMINS INC. THAT IT HAS RELEASED CAMPAIGN 1742 THAT ADDRESSES AN ISSUE IN WHICH CERTAIN ON-BOARD DIAGNOSTICS (OBD) FAULT CODES ILLUMINATE THE INCORRECT TELL-TALE ON COACHES WITH CUMMINS ISX ENGINES. OWNERS OF AFFECTED VEHICLES SHOULD CONTACT THE CUMMINS SERVICE NETWORK TO RECALIBRATE THE ISX ENGINE WITH UPDATED SOFTWARE.

SB 427

Service Bulletin/Repair Instructions

This Service Bulletin informs customers that MCI was notified by ZF Friedrichshafen AG that the lower die-cast aluminum seal carrier of the front and trailing (tag) axle king pin mount has exhibited signs of premature wear on model year 2013-2014 MCI D model coaches and model year 2013-2016 MCI J4500 model coaches, and that MCI will remedy the affected coaches at no cost to the customers.

SB 3088

Service Bulletin/Repair Instructions

This Service Bulletin informs customers that MCI has created a procedure outlining the required steps to clean the fixed radiator on model year 2010-2016 MCI J4500 model coaches.

SB 427 (DEC)

Service Bulletin/Repair Instructions

SB 3077

Service Bulletin/Repair Instructions

This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may result in potential vacuum issues which could result in collapsing of the tank walls on MCI D model coaches, MCI E4500 model coaches and MCI J4500 model coaches.

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.