Vehicle report

2014 MINI COUNTRYMAN

Service bulletins

28 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

M010616

Warranty Program/Extension

The Footwell Module (FRM) limited warranty for defects in materials and / or workmanship has been supplementarily increased to 15 years / 186,000 miles as determined from the original first in-service / delivery date.

M610226

Service Bulletin/Repair Instructions

While performing a 12-Volt battery jump start, disconnect, or replacement, vehicle test, and/or programming procedure- the MINI Footwell Module (FRM) may become unresponsive. As a result, one or more of the following vehicle electric system-related issues may occur: Headlights including the high beams, and/or taillights are not turning on or off Interior lights are not turning on Turn indicators are not working Instrument cluster indicator lights stay on The IHKA climate control system is not working Power windows are not working Folding mirrors are not working, and/or a Functional remote-control key FOB will not unlock and lock the doors

M010424

Warranty Program/Extension

For the eligible vehicles listed above, the limited warranty for the vehicle’s Selector Lever Magnetic Shift Interlock Mechanism (Gearshift lug assembly portion) has been extended to: 10 years/120,000 miles as determined by the vehicle’s original in-service date, When a gearshift lug repair kit (item # 2) installation procedure is required to be performed to address a displayed Check Control message (CCM) that states: "P not engaged - secure vehicle with parking brake against rolling away."

M640116

Service Bulletin/Repair Instructions

Customer complains of a musty odor or damp front footwell carpet.

M511616

Service Bulletin/Repair Instructions

Cavity protection applied to underside of the hood is leaking out onto the wheel arch trim and grille.

M610607

Service Bulletin/Repair Instructions

MINI electrical systems have continued to develop over the past few years. As a result, the demand on the batteries has increased. Breakdowns due to an empty battery or problems in the vehicles electrical system can have various causes, most of which are not due to the battery itself. For this reason, a battery replacement will permanently eliminate the problem only in the rarest of cases. The energy diagnosis test module helps to localize these causes. This document covers important information for the dealer on how to handle “discharged battery” complaints. Without performing the energy diagnosis test plan, the root cause of a discharged battery cannot be identified. In order to properly repair the vehicle the first time, it is very important that the diagnostic test plan is performed to completion; with all results taken into consideration.

M360119

Service Bulletin/Repair Instructions

New RDC wheel electronics will be introduced with future generation MINI models. The new wheel electronics are identified as Huf Generation 5. These new wheel electronics will need to be programmed using the new tool when replaced or when depressurized (0 psi) for more than 2 minutes.

M010218

Service Bulletin/Repair Instructions

N18 THERMOSTAT WITH THERMOSTAT HOUSING: LIMITED WARRANTY EXTENSION TO 10 YEARS/ This Service Information bulletin supersedes SI M01 02 18 dated May 2018.

M230108

Service Bulletin/Repair Instructions

MANUAL TRANSMISSION - STIFF DIAGONAL GEARSHIFT LEVER MOVEMENT. The customer may complain of a "stiff diagonal shift" (e.g., N-R, R-N, 2-3/3-2 or 4-5/5-4). Also, in some cases, gears cannot be selected, or the selector gear does not go into the neutral position. CAUSE 1. The deflection lever circlip of the gearshift mechanism is damaged or missing. 2. Possible corrosion at the gearshift mechanism (shift cables or transmission gearshift unit)

M630116

Service Bulletin/Repair Instructions

Delay in Automatic Driving Light Switching on/off. When driving out of a tunnel or exiting underground parking, the automatic driving light remains switched on for two minutes. Shut-off period varies based on detected situation. This is normal operational behavior.

M840114

Service Bulletin/Repair Instructions

Bluetooth Connection Failures This Service Information bulletin supersedes SI M84 01 14 dated February 2016.. There are various connectivity failures with the following devices: Apple iPhones Samsung S6 and the S6 Edge. Connectivity failure examples are: Call disconnection - Call is transferred back to the handset. In some instances the call is then transferred back to the vehicle. Contact List incomplete General connection failures Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants) Samsung S6 and S6 Edge device firmware

M090115

Service Bulletin/Repair Instructions

New programming feature: Exclusion of Infotainment Control Units from Programming.

M110815

Service Bulletin/Repair Instructions

Surface Cracks on the Water Pump Drive Pulley. During a repair, service or inspection, the drive pulley on the water pump shows signs of cracking. No part replacement is necessary unless there is another issue found that will be corrected by replacing the drive pulley.

M610515

Service Bulletin/Repair Instructions

CAS Module Fails Programming with CoAPI Error 2082. During vehicle programming, the CAS (Car Access System) module fails to program with CoAPI error 2082 displayed. Refer to the attachment, which lists the affected CAS serial numbers. The following part numbers are affected: 61 35 9 287 534 61 35 9 226 238 61 35 9 227 053 61 35 9 287 535

M840214

Service Bulletin/Repair Instructions

One or both of the situations listed below maybe encountered: ? Android device connection stability (dropped calls) ? 3rd Party App Metadata ? the album art and song title do not update when streaming audio from Pandora or Spotify, etc

M620115

Service Bulletin/Repair Instructions

Door Open Message Displayed, Even Though Door Is Closed. The customer complains that while driving, a CCM (check control message) indicates the doors are open, even though they are closed. Also, sometimes the gong will sound and the interior lights will go on and off. Unspecified FRM (footwell module) door lock status due to voltage variations

M340113

Service Bulletin/Repair Instructions

?SI M34 01 13 November 2013 BrakesTechnical Service This Service Information bulletin supersedes SI 34 01 13 dated October 2013. designates changes to this revision SUBJECT Erroneous "Service due" Message Though Brake Lining Thickness Sufficient. The CBS data calculated for the remaining distance of the front and/or rear brake pads does not agree with the actual brake pad thickness. The yellow brake lining service due indicator illuminates even though the pad thickness is greater than the minimum wear limit (approximately 3.7 mm); the brake wear sensor has not yet been activated (from a thickness of approx. 4.2 mm). In some cases, the red warning message may already be active. The CBS front/rear brake display is based on a mathematical calculation. Various influences are incorporated into this calculation (for example, vehicle speed, brake pressure, and rotor temperature). Due to changing driving characteristics and/or unfavorable environmental conditions, the calculated remaining distance may differ from actual pad thickness.

M330112

Service Bulletin/Repair Instructions

Adjusting Rear Camber. Rear camber cannot be adjusted properly. CAUSE Repair instructions not followed properly

M510513

Service Bulletin/Repair Instructions

Creaking/Cracking Noise from the Upper Roof Area. A creaking noise can be heard from the rear roof area when driving on rough roads or uneven surfaces. CAUSE The body shell roof support area, where the C-pillar is joined to the roof, is buckling, creating the noise.

M120112

Service Bulletin/Repair Instructions

N18 Engine: FC 37DE Engine Ventilation, Heating, Triggering Stored in the DME After Programming. The Service Engine Soon lamp is illuminated after reprogramming the vehicle to integration level R056-11-11503 (ISTA/P P45.1.3.0) or higher. When diagnosed, the following fault code is stored in DME fault memory: ??37DE Engine ventilation, heating, triggering: open circuit CAUSE Due to a DME software change, the diagnostic monitoring capability is improved for the engine ventilation heating system. However, a fault will be stored in the fault memory because the engine ventilation heater circuit has a malfunction currently present.

M170512

Service Bulletin/Repair Instructions

Service Action: Retrofit of the Engine Coolant Temperature Sensor. Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a "Service Engine Soon" lamp being illuminated.

M120313

Service Bulletin/Repair Instructions

?N18 Engine: FC 2BF2 Rail Pressure Sensor Is Stored in DME Fault Memory. The customer states that the Service Engine Soon lamp is illuminated and the following fault is stored in the DME: FC 2BF2 Rail pressure sensor, workspace: pressure too high CAUSE A DME calibration error in the fuel pressure diagnostics results in an increased sensitivity.

M130113

Service Bulletin/Repair Instructions

N14 and N18 Engine: High-pressure Pump Repair Instruction. INFORMATION The current version of ISTA/D Repair Instruction 13 51 017, "Removing and installing or replacing high-pressure pump (N14, N18)" has a procedure error. The current version of the Repair Instruction states to replace the highpressure supply hose on the N14 engine. The Repair Instruction also states not to replace the high-pressure supply hose on the N18 engine. The N18 portion of the Repair Instruction is incorrect. As an interim solution, follow the procedure outlined below until this portion of the Repair Instruction is corrected. https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/15601.2.M130113... 8/30/2013 Page 2 of 2 All vehicles equipped with the N18 engine and produced from 3/2012 and later. When the engine is fitted with a Bosch High-pressure Pump (1) the highpressure supply hose (2) MUST NOT be replaced when making repairs. The remaining portion of the Repair Instruction and tightning torques are correct. Refer to EPC for the applicable part numbers when making repairs.

M840213

Service Bulletin/Repair Instructions

Incorrect Customer Relations Telephone Number Is Saved in the Vehicle. The customer is not connected to MINI Customer Relations after dialing the number displayed in the vehicle Kombi or radio. CAUSE During the Pre-Delivery Inspection (PDI), the incorrect telephone number is being written into the vehicle. INFORMATION 1. When performing the PDI test plan, it is extremely important that you select MINI if the ISID is configured for both BMW and MINI. 2. After completion of the PDI test plan, verify that the customer relations number stored in the vehicle is correct. 3. The correct customer relations phone number is 1(866) 275-6464. 4. If the number stored in the vehicle is incorrect and the correct test plan was used, contact your 3g Administrator and have him or her verify the number stored in the ISID. 5.This picture shows the correct number stored in the Combox control unit. Note: To read out telephone number:

M000113

Service Bulletin/Repair Instructions

Vehicle Document Pouch Missing. The pouch in which the vehicle documents (e.g., Owner's Manual, Service and Warranty booklet, tire manufacturer warranty CD, etc.) are to be inserted during QC1 may be missing from the some of the vehicles in this production period. CAUSE There was a temporary supply shortage during a change of pouch suppliers.

M110112

Service Bulletin/Repair Instructions

The customer states that a small engine oil leak can be seen from the underside of the engine. CAUSE The internal sealing of the oil pump volume control solenoid valve is compromised, allowing engine oil to leak from the oil pump volume control solenoid.

M170213

Service Bulletin/Repair Instructions

PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS. SUBJECT Service Action: Retrofit of Engine Coolant Temperature Sensor. Internal corrosion can form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading can lead to difficulty in the engine starting and/or a "Service Engine Soon" lamp being illuminated.

M650512

Service Bulletin/Repair Instructions

DWA (Anti-theft Alarm System): False Alarm Is Triggered Intermittently. INFORMATION Parts replacement will not solve the problem if one or more of the conditions described in the situation above caused the alarm to trigger. The sensitivity of the interior ultrasonic sensor cannot be reduced. If the customer wishes to park the vehicle with the sunroof tilted, the window partially open, and/or in an area with excessive local noise, the interior sensor must be switched off by using the following procedure: Press the lock button on the remote control twice in succession. The LEDs flash in short succession for approx. 2 seconds. The interior ultrasonic sensor is switched off until the vehicle is unlocked and locked the next time. NOTE: This information can be found in the Owner's Manual in the "Controls" section under "Switching off the tilt alarm sensor and interior movement detector."

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Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.

2014 Mini Countryman Service Bulletins: 28 bulletins | CarFathom