E311
Service Bulletin/Repair Instructions
105 chassis have been removed from the chassis list and unflagged in PRWS due to expiration of applicable warranty coverage. Total chassis population is 732.
Vehicle report
2017 PETERBILT 365
Service bulletins
45 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
45-070
Service Bulletin/Repair Instructions
The attached procedures document has been updated with more detail and explanations. This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.
T016 / 26-040
Service Bulletin/Repair Instructions
T016: Warranty section updated to include 0.5 hours for test drive. Recommended Repair T016C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes. 26-040: Warranty section updated to include 0.5 hours for test drive. Recommended Repair 26040C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes.
32-025
Service Bulletin/Repair Instructions
Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues. A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary starter replacements and associated warranty claims. Engine starting system warranty claims now require a completed Starter Checklist, a Battery Pack Midtronics Report, and a Cable Drop Midtronics Report. Claims filed without these documents may be denied.
02-194
Service Bulletin/Repair Instructions
Fix-As-Fail The window switch fails prematurely due to excessive amperage flowing through the window switch circuit. A new door harness design has been developed to prevent failures. Fix-As-Fail start date is 11/11/2024.
7-700
Warranty Program/Extension
7/700 Service Agreement - Letter Only.
E304
Service Bulletin/Repair Instructions
Emissions Recall Certain vehicles with PACCAR MX-11 and MX-13 EMY2016 engines with less than 300,000 miles (482,803 km) have been shown, in testing, to exceed regulatory limits for NOx and N2O emissions. This bulletin now applies to both Canadian and U.S. registered vehicles. Software is now available to remedy this emissions non-compliance.
E279
Service Bulletin/Repair Instructions
An engine software defect exists in certain vehicles equipped with EMY17 MX-13 and MX-11 engines that pertains to timer action and count calibrations for a time-based diagnostic. This diagnostic action checks fuel pressure and has no negative impact on tailpipe emissions. This soft ware may incorrectly set DTC â P1092.
32-019
Service Bulletin/Repair Instructions
Fix As Fail â Chassis that were manufactured with certain battery cable routing brackets may experience rubbing or chafing of the battery cables.
45-064
Service Bulletin/Repair Instructions
Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles.
23-005
Service Bulletin/Repair Instructions
Clutch pedal linkage lubrication service interval information is missing from the Service manual for Model 365, 367, and 389 chassis.
13-060
Service Bulletin/Repair Instructions
The service information for Bendix Air Dryer maintenance is being updated to include new procedures.
51-013
Service Bulletin/Repair Instructions
Due to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G antennas as a primary antenna may experience this degradation.
43-071
Service Bulletin/Repair Instructions
Fix-As-Fail â Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available. As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue operation with a failed DEF sensor by disabling the DEF sensor diagnostics.
21-PBD
Service Bulletin/Repair Instructions
Safety Recall â Cummins Fuel Rail Leak â NHTSA ID: 21V391 / TC: 2021-323, Cummins Recall: C2423. Cummins PX9 and ISX12 fuel rails may leak around a sealing washer, potentially resulting in fuel leaks. Undetected prolonged diesel fuel spray in the presence of an ignition source may increase the risk of fire.
E271
Service Bulletin/Repair Instructions
An engine software update is required to resolve OBD system readiness, DEF doser diagnostics, and otherOBD system software related issues.
E265
Service Bulletin/Repair Instructions
Selected engines have been identified to receive a camshaft inspection and an update for improved camshaft lubrication.
02-160
Service Bulletin/Repair Instructions
Information Only â Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
02-158
Service Bulletin/Repair Instructions
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that could rub through and cause the aluminum box mounting tabs to rub directly on the steel frame brackets. This could result in cracked battery box mounting angles. Resolution is to add the reinforcement bracket(s) to affected vehicles.
13-054
Service Bulletin/Repair Instructions
Fix-As-Fail - Bendix New-Gen Lightweight Steer Axle Drum Brake Spider Cracking
43-067
Service Bulletin/Repair Instructions
Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (âSOCâ) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.
32-015
Service Bulletin/Repair Instructions
Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.
11-001
Service Bulletin/Repair Instructions
Information only: Hendrickson Softek front axle maintenance intervals and requirements.
18PBB
Service Bulletin/Repair Instructions
Safety Recall Bulletin: Updated with permanent repair path for phase 1 vehicles. The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 18V368. Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.
20PBA
Service Bulletin/Repair Instructions
Safety Recall: NHTSA recall number is 20V130. A defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and March 09, 2020 with a left-hand under hood jumper start terminal. Jumper terminal battery cables may be too long, or eligible for improved routing. Battery cables that are too long may chafe against the left front suspension leaf spring, which could cause a short circuit, fire under the hood, or increased risk of crash.
20 PBC
Service Bulletin/Repair Instructions
Safety Recall Interim Bulletin: The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 20V199 Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.
43-066
Service Bulletin/Repair Instructions
DEF tank covers may become loose and potentially crack on vehicles built before October 2019 with DEF tank part number M86-6221-003**(TANK-DEF MEDIUM ASSY) and M86-6222-003**(TANK-DEF LARGE, ASSY). Resolution is to resolve the vibration on the tank cover by adding bottom tank washers.
32-016
Service Bulletin/Repair Instructions
Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
34-085
Service Bulletin/Repair Instructions
Information Only â Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead to water intrusion and corrosion in some vehicles.
03-071
Service Bulletin/Repair Instructions
Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer. The issue can be temporarily resolved using any one of the included procedures.
01-075
Service Bulletin/Repair Instructions
Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the A/C compressor.
16-041
Service Bulletin/Repair Instructions
Non Safety Campaign: Peterbilt has determined that certain Model 365, 384, 386, 388, 389, 3895, 587 and 579 vehicles built between March 27, 2012 and January 20, 2019 with Flex Air suspension in a 6x2 configuration have U-bolts that may fail prematurely.
TIB43-062
Service Bulletin/Repair Instructions
Information Only â This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).
42-056
Service Bulletin/Repair Instructions
Fix-As-Fail -ÃÂ Composite fittings used in the cooling system may crack, resulting in coolant leaks. Brass fittings are available to replace the composite fittings.
42-058
Service Bulletin/Repair Instructions
Fix-As-Fail: Two separate causes have been identified as root cause of intermittent low coolant indicator illumination.
34-066
Service Bulletin/Repair Instructions
Information Only - Quick Reference Guide for Electric harness damage repairs.
34-077
Service Bulletin/Repair Instructions
Information Only: Proper instructions for closure of power distribution box cover to prevent corrosion.
13-049
Service Bulletin/Repair Instructions
Information: Bendix ACOM Software version 6.16.5.0 for diagnostics may introduce an unrecoverable error. Notice to dealers to replace this version with older software version until Bendix introduces new version.
03-064
Service Bulletin/Repair Instructions
Information - Recommended Practices for Updating ESA Software
26-031
Service Bulletin/Repair Instructions
Non-Safety Campaign - Chassis with Eaton Manual or Ultrashift transmissions may experience loosening of the bellhousing bolts.
7-17
Service Bulletin/Repair Instructions
Fix-As-Fail ? There is an updated plug to fix leaking steer axle hubcaps.
FRN11151CustLtr
Service Bulletin/Repair Instructions
Sample Customer Letter - Field Repair 11151: Steering Column Mounting Bolts Loose.
FRN216-1Custltr
Service Bulletin/Repair Instructions
Sample Customer Letter - 216-1 Dana Intermediate Steering Shaft Unseated or Missing C-clip.
10161
Service Bulletin/Repair Instructions
FIX-AS-NEEDED - SMARTNAV SOFTWARE UPDATE IS AVAILABLE FOR IMPROVEMENTS TO IN-CALL AUDIO, RADIO SETTINGS AND WHEEL SEEK FUNCTIONALITY.
16-16
Service Bulletin/Repair Instructions
FIX-AS-FAIL: UPDATED PROCEDURE FOR MODELS WITH ENGINE-OVERSPEED WARNING BROUGHT TO DEALERSHIP.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.