24KWL/PBL
Service Bulletin/Repair Instructions
The verbiage in the Introduction section has been updated.
Vehicle report
2022 PETERBILT 389
Service bulletins
49 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
43-088
Service Bulletin/Repair Instructions
The procedure has been updated to include additional steps for verifying the software level on the vehicle electronic control unit (VECU2) and digital display (DD). Steps have also been added to the PACCAR Common Rail Injection 2 (PCI2) software verification.
E316
Service Bulletin/Repair Instructions
235 chassis have been removed from the chassis list and unflagged in PRWS due to expiration of applicable warranty coverage. 5 chassis have been added to the chassis list. The total chassis population is now 15,637.
E318
Service Bulletin/Repair Instructions
The Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the latest prognostics bulletin verbiage. The Warranty section has also been updated to include Peterbilt specific SRT codes for filing cross-division repairs.
CE031
Warranty Program/Extension
KW & PB 14 fuel injector part numbers (seven for MX-11 and seven for MX-13 engines) have been added to this warranty policy.
43-080
Service Bulletin/Repair Instructions
KW: A new recommended repair has been added to verify the software level and close the campaign in SIR.The repair procedure has been updated with additional note boxes for clear instructions. PB: The repair procedure has been updated with additional note boxes for clear instructions.
E335
Service Bulletin/Repair Instructions
Warranty section has been updated to include hood length definitions and filing instructions for progressive damage.
43-087
Service Bulletin/Repair Instructions
(KW) Certain T680 / T800 / T880 / W900 / W990 have updated GHG labels available for order and installation.
E338
Service Campaign
Certain EPA21 PACCAR MX engines are equipped with PHINIA fuel injectors that do not meet PHINIA’s manufacturing specifications.
45-070
Service Bulletin/Repair Instructions
The attached procedures document has been updated with more detail and explanations. This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.
E326
Emissions
EPA17-24 MX Fuel Injector Connector - This bulletin has been revised to include all EPA17-24 and CARB24 PACCAR MX engines.
22KWE/PBE
Service Bulletin/Repair Instructions
Sheppard Recall Order Process Update - The Parts section has been updated with revised steps for opening a TCS365 Order Support – Order Inquiry case.
24PBE_KWE
Service Bulletin/Repair Instructions
The Parts section has been updated to clarify that freight charges for safety recall orders should not be passed on to the end customer.
E334
Emissions
Certain vehicle model year 2022 Kenworth chassis equipped with Engine Model Year (EMY) 2021 PACCAR MX engines may have an exempt engine label installed.
24PBE
Service Campaign
The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereby increasing the risk of crash or injury. A warning will appear on the dash display when communication is lost, including transmission or engine warnings, “!” next to DNR/DNRP indicator, “-“ in the DNR/DNRP indicator, and/or chimes, depending upon whether you are operating a diesel/gas or battery electric vehicle.
T016 / 26-040
Service Bulletin/Repair Instructions
T016: Warranty section updated to include 0.5 hours for test drive. Recommended Repair T016C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes. 26-040: Warranty section updated to include 0.5 hours for test drive. Recommended Repair 26040C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes.
43-080 PB
Service Campaign
As of 03/25/2025, this campaign has resumed. Software updates are now available to complete this campaign.
E327
Emissions
Vehicles equipped with PACCAR MX engines with Engine Software Version NA202 or NA206 may display a dash STOP lamp incorrectly. PCI-2 software on these chassis must be reverted from NA202 to NA201 (Pack 2 injectors) or from NA206 to NA191 (Pack 1 injectors) to prevent incorrect STOP lamp display. 11014768 20250304 E327 20250227 E327 Emissions PETERBILT 389 2022 ENGINE Vehicles equipped with PACCAR MX engines with Engine Software Version NA202 or NA206 may display a dash STOP lamp incorrectly. PCI-2 software on these chassis must be reverted from NA202 to NA201 (Pack 2 injectors) or from NA206 to NA191 (Pack 1 injectors) to prevent incorrect STOP lamp display.
24PBL
Service Bulletin/Repair Instructions
Safety Recall Updated software and procedures are now available. Certain Vehicle Model Year 2021-2025 Peterbilt chassis configured for trailer towing require a software update for the Bendix EC80 ABS ECU. Software update procedures for certain Battery-Electric Vehicles (BEV) and EC80 ABS ECU part numbers are not yet available. This bulletin will be updated when software update procedures are available for these chassis. Safety Recall publish date: 1/10/25
32-025
Service Bulletin/Repair Instructions
Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues. A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary starter replacements and associated warranty claims. Engine starting system warranty claims now require a completed Starter Checklist, a Battery Pack Midtronics Report, and a Cable Drop Midtronics Report. Claims filed without these documents may be denied.
02-194
Service Bulletin/Repair Instructions
Fix-As-Fail The window switch fails prematurely due to excessive amperage flowing through the window switch circuit. A new door harness design has been developed to prevent failures. Fix-As-Fail start date is 11/11/2024.
13-065
Service Bulletin/Repair Instructions
13-065 DAVIE4 Chassis Air Leak Testing Info Only A new test is now available in DAVIE4 to properly measure chassis air system pressure decay, provide test results, and pass/fail criteria. Your DAVIE tool must be at version 24.05 or newer for the test to be available. A test procedure document has also been made available that shows all necessary setup and testing procedure criteria (procedure document attached in Links section). The DAVIE4 “Check the air pressure decay rate” test and the test procedure document MUST be followed anytime a chassis comes in for a warranty related air system repair where excessive air system pressure decay is suspected. Warranty claims filed for air system pressure decay may be denied if DAVIE4 test AND test procedure have not been followed.
E290
Service Bulletin/Repair Instructions
FIX-AS-FAIL Updated to include EPA2024 compliant engines. Fuel Filters must be changed before first cleaning. EPA2021 injector cleaning is referenced in RMI for certain injector faults. Complete the procedures in E290. Discard any previous versions of E290 procedures – always use the most current document from the link in the bulletin.
16-044
Service Bulletin/Repair Instructions
Fix As Fail The height control valve (HCV) rod on vehicles with low air leaf suspensions is prone to toggling over center during rough road conditions. With full suspension articulation, HCV bracket flexes and toggles over center the HCV linkage, which results in either deflated airbags or makes them unable to inflate. Fix-as-fail start date is 07/30/2024.
CE019
Service Bulletin/Repair Instructions
07/24/2024 - Updated the Emissions Warranty Coverage tables. Added new coverage tables and PartsLists for GHG/Vehicle Parts and ZEP/BEV Parts. 03/07/2022 - New Emissions bulletin which consolidates older versions and accounts for new CARBemissions requirements that go into effect with Engine Model Year 2022.
E306
Service Bulletin/Repair Instructions
Incorrect fuel filter drain and replacement procedures on EPA21 MX-11 and MX-13 engines can result in the following: .Debris and contaminants introduced into the high-pressure fuel system. .Denial of warranty claims for injector and/or fuel system faults. .Misfire, rough running, engine knock, and other associated faults and symptoms. Correct fuel filter procedures are outlined in attached service documentation.
E292 PB
Service Bulletin/Repair Instructions
Campaign Certain EPA2021 chassis equipped with PACCAR MX engines have Selective Catalytic Reduction (SCR) Catalyst contamination that occurred during manufacturing. SCR Catalyst assemblies will be inspected and replaced as necessary.
E300
Service Bulletin/Repair Instructions
PACCAR will reimburse customers for the local purchase of in-tank fuel additive for EPA2021 compliant MX engines. This is a one-time reimbursement. Only customers who have received E290 injector cleaning qualify for this reimbursement. See bulletin for limits and purchase tracking requirements.
43-078
Service Bulletin/Repair Instructions
All Model 389X chassis with 7â exhaust pipes need silicone sealant applied
03-087(E295)
Service Bulletin/Repair Instructions
Certain Model Year 2021-2024 chassis with PACCAR MX engines and optional fuel filter restriction virtual gauge may display incorrect restriction levels. The virtual gauge will be temporarily disabled until are vised sensor strategy is developed.
01-082
Service Bulletin/Repair Instructions
Certain model 389 chassis are experiencing freezing of the A/C evaporator or frosting of the compressor and suction line. A field resolution is available to solve this issue.
34-093
Service Bulletin/Repair Instructions
34-093 Model 389 78-inch Sleeper 12V Power Port Supplier Change
45-064
Service Bulletin/Repair Instructions
Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles.
23-005
Service Bulletin/Repair Instructions
Clutch pedal linkage lubrication service interval information is missing from the Service manual for Model 365, 367, and 389 chassis.
14-043
Service Bulletin/Repair Instructions
Fix-As-Fail On certain chassis with Low Air Leaf Suspension or Low-Low Air Leaf Suspension, the Height Control Valve (HCV) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the HCV arm inboard prevents the rub.
13-060
Service Bulletin/Repair Instructions
The service information for Bendix Air Dryer maintenance is being updated to include new procedures.
56-005
Service Bulletin/Repair Instructions
During PTO mode, the engine will not ramp up to the set RPM speed.
E297
Service Bulletin/Repair Instructions
When updating the software on a truck to RC6 or higher, please ensure a PM sensor is physically installed before performing the software update.
02-169
Service Bulletin/Repair Instructions
Info Only - Chassis equipped with a flush mounted battery box between the frame rails, and containing 3 batteries, may experience battery movement on the side where the single battery resides. This bulletin contains a procedure to fabricate a bracket to hold this battery in place.
E285
Service Bulletin/Repair Instructions
Emissions Recall: Engine Model Year 2021 MX engines built to EPA 21 emission standards (MY21B) and manufactured without a Particulate Matter (PM) sensor are required to have a PM sensor installed and the engine software updated. This is required for chassis to comply with current emissions standards.
E286
Service Bulletin/Repair Instructions
Fix-As-Requested - âââEngine Model Year 2021B and later PACCAR MX-11 & MX-13 Fuel Injector Adjustment During First C Service
TIB 98-020
Service Bulletin/Repair Instructions
Information Only â New Level 1 required tools are available to support MY21B MX engines.
13-059
Service Bulletin/Repair Instructions
On certain Model Year 2022Â chassis with manual transmissions, the optional âaudible alarm when door is open and park brake is not setâ feature operates incorrectly due to a software issue. Software will be corrected when available.
34-090
Service Bulletin/Repair Instructions
A frame mounted left-hand marker light bracket interferes with the rear fuel tank fill location. A redesigned bracket can be purchased that relocates the marker bracket to the front fuel tank bracket to eliminate interference.
51-013
Service Bulletin/Repair Instructions
Due to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G antennas as a primary antenna may experience this degradation.
02-168
Service Bulletin/Repair Instructions
Information Only - Rear axle Quarter Fenders with less than two inches of clearance between the top of the quarter fender and the bottom of the trailer/equipment are susceptible to damage. The lack of clearance could result in cracked/broken quarter fenders or complete separation if undetected or un-remedied. â
21-PBF
Service Bulletin/Repair Instructions
Safety Recall â Interim Notification - The Daytime Running Lamps (DRLs) may turn off while the vehicle is in motion and the headlamps, fog lamps or turn signals are not on. This is non-compliant with Canadian Regulation CMVSS 108, which states that the DRLs must be on while the vehicle is in motion without certain other lamps being activated. This bulletin will be updated when a repair is available.
21PBB
Service Bulletin/Repair Instructions
Safety Campaign - Cummins Engine Flywheel Capscrews improperly torqued. Cummins Recall C2402.
02-160
Service Bulletin/Repair Instructions
Information Only â Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.