E311
Service Bulletin/Repair Instructions
105 chassis have been removed from the chassis list and unflagged in PRWS due to expiration of applicable warranty coverage. Total chassis population is 732.
Vehicle report
2017 PETERBILT 567
Service bulletins
79 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
02-177
Service Bulletin/Repair Instructions
Troubleshooting procedures for 2.1m cab power windows are now available.
02-201
Service Bulletin/Repair Instructions
This recently published bulletin has been updated to include inspection procedures to assess if a hood is repairable.
45-070
Service Bulletin/Repair Instructions
The attached procedures document has been updated with more detail and explanations. This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.
14-034
Service Bulletin/Repair Instructions
Bogie Crossmember Torque Value Update - Procedure has been updated to correct torque values.
E326
Emissions
EPA17-24 MX Fuel Injector Connector - This bulletin has been revised to include all EPA17-24 and CARB24 PACCAR MX engines.
T016 / 26-040
Service Bulletin/Repair Instructions
T016: Warranty section updated to include 0.5 hours for test drive. Recommended Repair T016C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes. 26-040: Warranty section updated to include 0.5 hours for test drive. Recommended Repair 26040C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes.
32-025
Service Bulletin/Repair Instructions
Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues. A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary starter replacements and associated warranty claims. Engine starting system warranty claims now require a completed Starter Checklist, a Battery Pack Midtronics Report, and a Cable Drop Midtronics Report. Claims filed without these documents may be denied.
7-700
Warranty Program/Extension
7/700 Service Agreement - Letter Only.
E304
Service Bulletin/Repair Instructions
Emissions Recall Certain vehicles with PACCAR MX-11 and MX-13 EMY2016 engines with less than 300,000 miles (482,803 km) have been shown, in testing, to exceed regulatory limits for NOx and N2O emissions. This bulletin now applies to both Canadian and U.S. registered vehicles. Software is now available to remedy this emissions non-compliance.
01-079
Service Bulletin/Repair Instructions
Fix-as-Fail - HVAC Intermittently Stops Blowing Cold Air
E279
Service Bulletin/Repair Instructions
An engine software defect exists in certain vehicles equipped with EMY17 MX-13 and MX-11 engines that pertains to timer action and count calibrations for a time-based diagnostic. This diagnostic action checks fuel pressure and has no negative impact on tailpipe emissions. This soft ware may incorrectly set DTC â P1092.
32-019
Service Bulletin/Repair Instructions
Fix As Fail â Chassis that were manufactured with certain battery cable routing brackets may experience rubbing or chafing of the battery cables.
21PBN
Service Bulletin/Repair Instructions
21PBN â LNG/CNG Methane Detecti on System Will Not Warn Operator if System Loses Power â NHTSA ID:21V00N, TC: 2021-793
45-064
Service Bulletin/Repair Instructions
Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles.
14-043
Service Bulletin/Repair Instructions
Fix-As-Fail On certain chassis with Low Air Leaf Suspension or Low-Low Air Leaf Suspension, the Height Control Valve (HCV) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the HCV arm inboard prevents the rub.
13-060
Service Bulletin/Repair Instructions
The service information for Bendix Air Dryer maintenance is being updated to include new procedures.
51-013
Service Bulletin/Repair Instructions
Due to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G antennas as a primary antenna may experience this degradation.
26-038
Service Bulletin/Repair Instructions
Non-Safety Campaign:Â Eaton Endurant transmissions may experience premature Main Drive Gear damage due to clutch housing and main case countershaft bearing bore wear. A Clutch Housing Front Cover Kit will be installed to address the issue.
03-074
Service Bulletin/Repair Instructions
Non-Safety Campaign - The TPMS ECU is not communicating properly with TPMS sensors. The result is a delay or failure of communication between the TPMS ECU and the TPMS sensors , causing inaccurate TPMS readings. A firmware update resolves the issue.
43-071
Service Bulletin/Repair Instructions
Fix-As-Fail â Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available. As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue operation with a failed DEF sensor by disabling the DEF sensor diagnostics.
21-PBD
Service Bulletin/Repair Instructions
Safety Recall â Cummins Fuel Rail Leak â NHTSA ID: 21V391 / TC: 2021-323, Cummins Recall: C2423. Cummins PX9 and ISX12 fuel rails may leak around a sealing washer, potentially resulting in fuel leaks. Undetected prolonged diesel fuel spray in the presence of an ignition source may increase the risk of fire.
E271
Service Bulletin/Repair Instructions
An engine software update is required to resolve OBD system readiness, DEF doser diagnostics, and otherOBD system software related issues.
E265
Service Bulletin/Repair Instructions
Selected engines have been identified to receive a camshaft inspection and an update for improved camshaft lubrication.
32-017
Service Bulletin/Repair Instructions
Non-Safety Campaign â The batteries may drain quickly due to the VECU not going to sleep. Updated VECU software is available to resolve the issue.
32-018
Service Bulletin/Repair Instructions
Non-Safety Campaign â Chassis with the City Horn option may generate unexpected alerts. A VECU software update is available to resolve the issue.
02-160
Service Bulletin/Repair Instructions
Information Only â Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
T011
Service Bulletin/Repair Instructions
Fix-As-Fail - Prior versions of PACCAR transmission software may be prone to setting Linear Clutch Actuator (LCA) fault codes leading to possible LCA hardware replacement.
26-035
Service Bulletin/Repair Instructions
Non-safety campaign: Vehicles equipped with an Eaton Endurant 12 speed transmission may experience transmission service lamp activation, no gear engagement from neutral, and/or DTC 511 FMI 7 or 10 is set. Resolution is to update the transmission software and calibrations.
26-037
Service Bulletin/Repair Instructions
Fix-As-Fail - Prior versions of Eaton Endurant transmission software may be prone to setting Linear Clutch Actuator (LCA) fault codes leading to possible LCA hardware replacement.
37-001
Service Bulletin/Repair Instructions
Fix-As-Fail â The Master Switch Module (MSM) may lose dash switch memory and functionality when the battery disconnect switch is cycled. An improved MSM is available to resolve the issue.
02-158
Service Bulletin/Repair Instructions
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that could rub through and cause the aluminum box mounting tabs to rub directly on the steel frame brackets. This could result in cracked battery box mounting angles. Resolution is to add the reinforcement bracket(s) to affected vehicles.
13-054
Service Bulletin/Repair Instructions
Fix-As-Fail - Bendix New-Gen Lightweight Steer Axle Drum Brake Spider Cracking
43-067
Service Bulletin/Repair Instructions
Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (âSOCâ) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.
32-015
Service Bulletin/Repair Instructions
Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.
11-001
Service Bulletin/Repair Instructions
Information only: Hendrickson Softek front axle maintenance intervals and requirements.
18PBB
Service Bulletin/Repair Instructions
Safety Recall Bulletin: Updated with permanent repair path for phase 1 vehicles. The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 18V368. Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.
20PBA
Service Bulletin/Repair Instructions
Safety Recall: NHTSA recall number is 20V130. A defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and March 09, 2020 with a left-hand under hood jumper start terminal. Jumper terminal battery cables may be too long, or eligible for improved routing. Battery cables that are too long may chafe against the left front suspension leaf spring, which could cause a short circuit, fire under the hood, or increased risk of crash.
20 PBC
Service Bulletin/Repair Instructions
Safety Recall Interim Bulletin: The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 20V199 Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.
43-066
Service Bulletin/Repair Instructions
DEF tank covers may become loose and potentially crack on vehicles built before October 2019 with DEF tank part number M86-6221-003**(TANK-DEF MEDIUM ASSY) and M86-6222-003**(TANK-DEF LARGE, ASSY). Resolution is to resolve the vibration on the tank cover by adding bottom tank washers.
34-086
Service Bulletin/Repair Instructions
Fix as Fail: Peterbilt has determined in model 567 and 579 vehicles built after 2011, the door harnesses may fail due to repeated door open and close cycles. Resolution is to replace the door harness with a more robust designed harness if a failure is experienced.
32-016
Service Bulletin/Repair Instructions
Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
34-085
Service Bulletin/Repair Instructions
Information Only â Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead to water intrusion and corrosion in some vehicles.
01-077
Service Bulletin/Repair Instructions
Fix as Fail: Peterbilt has determined that model 567 and 579 vehicles built after January 01, 2013 and equipped with Espar fuel fire heater and SmartAir may have temperature overshoot issue. User may experience higher sleeper interior temperature than the set temperature on the SmartAir control. Resolution is to install an additional external temperature sensor on the sleeper control panel.
01-078
Service Bulletin/Repair Instructions
Fix as Fail: Peterbilt has determined that certain models 567 and 579 vehicles built after January 01, 2013 with an Espar fuel fire heater and SmartAir may have an auto On/Off malfunction at lower temperatures. User may experience lack of heat function on SmartAir if the set temperature is < 76 ðF. Resolution is to install a jumper harness.
03-071
Service Bulletin/Repair Instructions
Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer. The issue can be temporarily resolved using any one of the included procedures.
01-071
Service Bulletin/Repair Instructions
Fix as Fail: Certain Models 579 and 567 vehicles manufactured with a Cummins ISX-15 engine built before 11/05/2018 the evaporator core may crack. An improved suction line has been released to alleviate the stress that may cause a cracked evaporator core
01-075
Service Bulletin/Repair Instructions
Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the A/C compressor.
TIB43-062
Service Bulletin/Repair Instructions
Information Only â This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).
34-082
Service Bulletin/Repair Instructions
Fix as Fail Vehicles are susceptible to noise interference due to an incorrect V-Can wiring in the roof harness. A procedure for installing a V-CAN overlay will correct this issue.
42-056
Service Bulletin/Repair Instructions
Fix-As-Fail -ÃÂ Composite fittings used in the cooling system may crack, resulting in coolant leaks. Brass fittings are available to replace the composite fittings.
42-058
Service Bulletin/Repair Instructions
Fix-As-Fail: Two separate causes have been identified as root cause of intermittent low coolant indicator illumination.
01-073
Service Bulletin/Repair Instructions
Fix as Fail HVAC system may demonstrate inadequate temperature control, be stuck in defrost mode, or have intermittent changes in fan speed that can be remedied with an updated HVAC software.
03-070
Service Bulletin/Repair Instructions
Fix as Fail: Vehicles built 11/30/15 to 7/18/16 may display an error message in the Service Advised display after updating CECU software.
34-066
Service Bulletin/Repair Instructions
Information Only - Quick Reference Guide for Electric harness damage repairs.
34-077
Service Bulletin/Repair Instructions
Information Only: Proper instructions for closure of power distribution box cover to prevent corrosion.
13-049
Service Bulletin/Repair Instructions
Information: Bendix ACOM Software version 6.16.5.0 for diagnostics may introduce an unrecoverable error. Notice to dealers to replace this version with older software version until Bendix introduces new version.
34-068
Service Bulletin/Repair Instructions
Non-Safety Campaign: Vehicles equipped with Cummins ISX12 engines may have missing line heater fuses or relays.
34-070
Service Bulletin/Repair Instructions
Fix as Fail: DAVIE4 Service Tool is unable to support software updates on VECU's with Incorrect Hardware Part Numbers
03-064
Service Bulletin/Repair Instructions
Information - Recommended Practices for Updating ESA Software
26-031
Service Bulletin/Repair Instructions
Non-Safety Campaign - Chassis with Eaton Manual or Ultrashift transmissions may experience loosening of the bellhousing bolts.
32-010
Service Bulletin/Repair Instructions
Information only - Customer installed inverters may be wired incorrectly.
TT8136
Service Bulletin/Repair Instructions
Tip for technicians to avoid a conflict with the engine controller when re-programming the transmission
8-18
Service Bulletin/Repair Instructions
Fix-As-Fail ? Some vehicles may set a ?Cluster Not Detected? error message when connecting to the CECU with ESA.
7-17
Service Bulletin/Repair Instructions
Fix-As-Fail ? There is an updated plug to fix leaking steer axle hubcaps.
FRN10172
Service Bulletin/Repair Instructions
REPAIR NOTICE - Need to place a (LDW) Lane Departure Warning Switch in vehicle missing them.
14-17
Service Bulletin/Repair Instructions
Fix-as-Fail ? Outside air temperature sensor may fail for 567 and 579 built between 2015 and 2017.
317-2
Service Bulletin/Repair Instructions
Non-Safety Campaign ? Outside air temperature sensor may fail for 567 and 579 built between 2015 and 2017.
817-1
Service Bulletin/Repair Instructions
Non Safety Campaign: The circuit for the Trailer Hotline/Trailer Power may not be properly protected on Model 567/579 vehicles equipped with this option.
15-16
Service Bulletin/Repair Instructions
Fix-As-Fail: Repair for horizontal exhaust diffuser configurations with broken brackets or cracked diffuser.
20-16
Service Bulletin/Repair Instructions
Fix-As-Fail: HVAC panel and temperature mode doors are failing for certain 579 and 567 models.
9162
Service Bulletin/Repair Instructions
Non-Safety Campaign: The Peterbilt SmartAir No Idle System may shut down during use. A software issue, corrected by replacing the control panel, has been identified as the source of this issue.
FRN11151CustLtr
Service Bulletin/Repair Instructions
Sample Customer Letter - Field Repair 11151: Steering Column Mounting Bolts Loose.
FRN216-1Custltr
Service Bulletin/Repair Instructions
Sample Customer Letter - 216-1 Dana Intermediate Steering Shaft Unseated or Missing C-clip.
10161
Service Bulletin/Repair Instructions
FIX-AS-NEEDED - SMARTNAV SOFTWARE UPDATE IS AVAILABLE FOR IMPROVEMENTS TO IN-CALL AUDIO, RADIO SETTINGS AND WHEEL SEEK FUNCTIONALITY.
816-1
Service Bulletin/Repair Instructions
NON-SAFETY CAMPAIGN: TEN VEHICLES MAY HAVE BEEN BUILT WITH MISROUTED WIRE LOOM ON THE STEERING COLUMN. A MISROUTED LOOM MAY CATCH ON THE STEERING COLUMN DURING USE, DAMAGING THE STEERING ANGLE SENSOR (SAS) WIRE BUT DOES NOT AFFECT THE OPERATOR'S ABILITY TO STEER THE VEHICLE.
18-16
Service Bulletin/Repair Instructions
FIX-AS-FAIL: AN INTERNAL ISSUE MAY CAUSE SOME HVAC MODE DOOR ACTUATORS TO FAIL. THIS WILL CAUSE THE HVAC SYSTEM TO ACT ERRATICALLY OR CONSTANTLY TURN ON AND OFF.
716-1
Service Bulletin/Repair Instructions
NON-SAFETY CAMPAIGN: WATSON & CHALIN LIFT AXLE FRAME BRACKETS WITH SLOTTED LOWER MOUNTING HOLES MAY EXHIBIT CRACKING WHEN FASTENERS ARE POSITIONED AT THE UPPER PORTION OF THE SLOT. INSTALLING A DOUBLER PLATE MAY PREVENT CRACKS FROM DEVELOPING. FOR VEHICLES WHERE CRACKING IS EVIDENT, A NEW UPDATED SIDE PLATE WILL BE INSTALLED.
116-1
Service Bulletin/Repair Instructions
SmartNav 2.0 Hardware retrofit for quality validation and vehicle validation units.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.