E324
Service Bulletin/Repair Instructions
The campaign expiration date has been changed to 03/01/2027.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
E324
The campaign expiration date has been changed to 03/01/2027.
02-177
Troubleshooting procedures for 2.1m cab power windows are now available.
32-025
Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues. A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary starter replacements and associated warranty claims. Engine starting system warranty claims now require a completed Starter Checklist, a Battery Pack Midtronics Report, and a Cable Drop Midtronics Report. Claims filed without these documents may be denied.
E304
Emissions Recall Certain vehicles with PACCAR MX-11 and MX-13 EMY2016 engines with less than 300,000 miles (482,803 km) have been shown, in testing, to exceed regulatory limits for NOx and N2O emissions. This bulletin now applies to both Canadian and U.S. registered vehicles. Software is now available to remedy this emissions non-compliance.
28-001
For all Peterbilt chassis equipped with an air shifted PTO. Oil from the air shift cover of the PTO may leak into the air line, causing the EOA solenoid to become inoperative.
01-079
Fix-as-Fail - HVAC Intermittently Stops Blowing Cold Air
21PBN
21PBN â LNG/CNG Methane Detecti on System Will Not Warn Operator if System Loses Power â NHTSA ID:21V00N, TC: 2021-793
14-043
Fix-As-Fail On certain chassis with Low Air Leaf Suspension or Low-Low Air Leaf Suspension, the Height Control Valve (HCV) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the HCV arm inboard prevents the rub.
13-060
The service information for Bendix Air Dryer maintenance is being updated to include new procedures.
26-038
Non-Safety Campaign:Â Eaton Endurant transmissions may experience premature Main Drive Gear damage due to clutch housing and main case countershaft bearing bore wear. A Clutch Housing Front Cover Kit will be installed to address the issue.
43-071
Fix-As-Fail â Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available. As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue operation with a failed DEF sensor by disabling the DEF sensor diagnostics.
E271
An engine software update is required to resolve OBD system readiness, DEF doser diagnostics, and otherOBD system software related issues.
02-161
Non-Safety Campaign- Chassis Fairings become loose and rattle.
32-017
Non-Safety Campaign â The batteries may drain quickly due to the VECU not going to sleep. Updated VECU software is available to resolve the issue.
32-018
Non-Safety Campaign â Chassis with the City Horn option may generate unexpected alerts. A VECU software update is available to resolve the issue.
02-160
Information Only â Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
02-158
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that could rub through and cause the aluminum box mounting tabs to rub directly on the steel frame brackets. This could result in cracked battery box mounting angles. Resolution is to add the reinforcement bracket(s) to affected vehicles.
13-054
Fix-As-Fail - Bendix New-Gen Lightweight Steer Axle Drum Brake Spider Cracking
43-067
Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (âSOCâ) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.
32-015
Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.
11-001
Information only: Hendrickson Softek front axle maintenance intervals and requirements.
18PBB
Safety Recall Bulletin: Updated with permanent repair path for phase 1 vehicles. The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 18V368. Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.
20PBA
Safety Recall: NHTSA recall number is 20V130. A defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and March 09, 2020 with a left-hand under hood jumper start terminal. Jumper terminal battery cables may be too long, or eligible for improved routing. Battery cables that are too long may chafe against the left front suspension leaf spring, which could cause a short circuit, fire under the hood, or increased risk of crash.
20 PBC
Safety Recall Interim Bulletin: The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 20V199 Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.
43-066
DEF tank covers may become loose and potentially crack on vehicles built before October 2019 with DEF tank part number M86-6221-003**(TANK-DEF MEDIUM ASSY) and M86-6222-003**(TANK-DEF LARGE, ASSY). Resolution is to resolve the vibration on the tank cover by adding bottom tank washers.
34-086
Fix as Fail: Peterbilt has determined in model 567 and 579 vehicles built after 2011, the door harnesses may fail due to repeated door open and close cycles. Resolution is to replace the door harness with a more robust designed harness if a failure is experienced.
32-016
Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
34-085
Information Only â Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead to water intrusion and corrosion in some vehicles.
01-077
Fix as Fail: Peterbilt has determined that model 567 and 579 vehicles built after January 01, 2013 and equipped with Espar fuel fire heater and SmartAir may have temperature overshoot issue. User may experience higher sleeper interior temperature than the set temperature on the SmartAir control. Resolution is to install an additional external temperature sensor on the sleeper control panel.
01-078
Fix as Fail: Peterbilt has determined that certain models 567 and 579 vehicles built after January 01, 2013 with an Espar fuel fire heater and SmartAir may have an auto On/Off malfunction at lower temperatures. User may experience lack of heat function on SmartAir if the set temperature is < 76 ðF. Resolution is to install a jumper harness.
03-071
Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer. The issue can be temporarily resolved using any one of the included procedures.
01-071
Fix as Fail: Certain Models 579 and 567 vehicles manufactured with a Cummins ISX-15 engine built before 11/05/2018 the evaporator core may crack. An improved suction line has been released to alleviate the stress that may cause a cracked evaporator core
01-075
Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the A/C compressor.
02-152
Fix as Fail: Certain model 579 trucks manufactured between September 5, 2014 and May 25, 2018 may have a faux door panel on the fairing with an insufficient weld that could result in the panel loosening. Resolution is to replace the applicable door panel upon failure.
16-041
Non Safety Campaign: Peterbilt has determined that certain Model 365, 384, 386, 388, 389, 3895, 587 and 579 vehicles built between March 27, 2012 and January 20, 2019 with Flex Air suspension in a 6x2 configuration have U-bolts that may fail prematurely.
TIB43-062
Information Only â This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).
42-056
Fix-As-Fail -ÃÂ Composite fittings used in the cooling system may crack, resulting in coolant leaks. Brass fittings are available to replace the composite fittings.
42-058
Fix-As-Fail: Two separate causes have been identified as root cause of intermittent low coolant indicator illumination.
02-150
Fix as Fail Vehicles equipped with chassis fairings may have battery box openings that allow debris to enter the box. A battery box closeout has been designed and when installed will prevent debris from entering the battery box.
01-073
Fix as Fail HVAC system may demonstrate inadequate temperature control, be stuck in defrost mode, or have intermittent changes in fan speed that can be remedied with an updated HVAC software.
03-070
Fix as Fail: Vehicles built 11/30/15 to 7/18/16 may display an error message in the Service Advised display after updating CECU software.
34-066
Information Only - Quick Reference Guide for Electric harness damage repairs.
34-077
Information Only: Proper instructions for closure of power distribution box cover to prevent corrosion.
34-064
Non-Safety Campaign: Vehicles may have a fuse installed in the PDC (Power Distribution Center) in a location unable to support the amperage.
18PBC
Safety Recall: Vehicles fail to confirm with FMVSS/CMVSS No 108 - Table 1-a requirements for intermediate side marker lamp and reflex reflector.
13-049
Information: Bendix ACOM Software version 6.16.5.0 for diagnostics may introduce an unrecoverable error. Notice to dealers to replace this version with older software version until Bendix introduces new version.
34-070
Fix as Fail: DAVIE4 Service Tool is unable to support software updates on VECU's with Incorrect Hardware Part Numbers
03-064
Information - Recommended Practices for Updating ESA Software
26-031
Non-Safety Campaign - Chassis with Eaton Manual or Ultrashift transmissions may experience loosening of the bellhousing bolts.
32-010
Information only - Customer installed inverters may be wired incorrectly.
15-17
Fix-As-Fail - Low Beam Headlamp Bulb Diagnosis (Inspect Bulb and Connector)
7-17
Fix-As-Fail ? There is an updated plug to fix leaking steer axle hubcaps.
19-17
Informational Only - Peterbilt 579 aero bumper radar cover license plate grommets require 1/4"x 20 x 3/4"long fasteners.
14-17
Fix-as-Fail ? Outside air temperature sensor may fail for 567 and 579 built between 2015 and 2017.
317-2
Non-Safety Campaign ? Outside air temperature sensor may fail for 567 and 579 built between 2015 and 2017.
817-1
Non Safety Campaign: The circuit for the Trailer Hotline/Trailer Power may not be properly protected on Model 567/579 vehicles equipped with this option.
15-16
Fix-As-Fail: Repair for horizontal exhaust diffuser configurations with broken brackets or cracked diffuser.
20-16
Fix-As-Fail: HVAC panel and temperature mode doors are failing for certain 579 and 567 models.
517
Fix-as-Fail: CECU3 software P30-1011-139 software has been released. This software update is not mandatory. This software requires MY2017 PCC software when installed on MY2015/2016 vehicles equipped with PCC.
10161
FIX-AS-NEEDED - SMARTNAV SOFTWARE UPDATE IS AVAILABLE FOR IMPROVEMENTS TO IN-CALL AUDIO, RADIO SETTINGS AND WHEEL SEEK FUNCTIONALITY.
FRN215-3Custltr
Sample Customer Letter - 215-3 Sleeper Heater Core O-Ring Leaking
18-16
FIX-AS-FAIL: AN INTERNAL ISSUE MAY CAUSE SOME HVAC MODE DOOR ACTUATORS TO FAIL. THIS WILL CAUSE THE HVAC SYSTEM TO ACT ERRATICALLY OR CONSTANTLY TURN ON AND OFF.
716-1
NON-SAFETY CAMPAIGN: WATSON & CHALIN LIFT AXLE FRAME BRACKETS WITH SLOTTED LOWER MOUNTING HOLES MAY EXHIBIT CRACKING WHEN FASTENERS ARE POSITIONED AT THE UPPER PORTION OF THE SLOT. INSTALLING A DOUBLER PLATE MAY PREVENT CRACKS FROM DEVELOPING. FOR VEHICLES WHERE CRACKING IS EVIDENT, A NEW UPDATED SIDE PLATE WILL BE INSTALLED.
16-16
FIX-AS-FAIL: UPDATED PROCEDURE FOR MODELS WITH ENGINE-OVERSPEED WARNING BROUGHT TO DEALERSHIP.
116-2
FIELD REPAIR NOTICE: CAMPAIGN FOR MODELS EXPERIENCING SMARTLINQ FAILURES TO CONNECT VIA REMOTE DIAGNOSTICS.
116-1
SmartNav 2.0 Hardware retrofit for quality validation and vehicle validation units.
416-1
VEHICLES MANUFACTURED WITH A CUMMINS ENGINE AND PREDICTIVE CRUISE CONTROL (PCC) ARE EXPERIENCING AN IMPROPER MESSAGE. THE CECU SENDS AN INCORRECT SIGNAL "PCC NEGATIVE SPEED OFFSET OF -2.5 MPH (-4KM/H), NEGATING THE FUEL ECONOMY BENEFIT OF PREDICTIVE CRUISE CONTROL.
FRN3161
NON-SAFETY CAMPAIGN - THIS BULLETIN PROVIDES INSTRUCTIONS TO ACTIVATE DRIVER REWARD DISPLAY FUNCTIONS.
TT-7484-EN
ALLISON TRANSMISSION: ON SOME TRUCKS, THE PUSH BUTTON SHIFT SELECTOR (PBSS) SKIPS OIL LEVEL READING AND GOES DIRECTLY TO PROGNOSTICS AND COULD BE MISSING WIRE 116 ON BULKHEAD OTHER SIDE. MODELS T680, T880, 579, 567. *PE UPDATED 2/1/16. *PE
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.