Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SP1013
Issue with the valve controlling the washer fluid flow between rear camera lens and rear window which may cause the valve to get stuck so that no water is sprayed on the rear window when customer activates rear window washing. Polestar has decided that all cars, concerned by this QB, shall be modified in accordance with this QB, at first workshop visit. A total of 13 U.S. vehicles and 23 Canada vehicles are affected by this service action.
37894.1.0
This is a TJ - Text Only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, follow the instructions under "Service". Note! Do not replace any parts. A software product is available to align the software version in the CSD with the actual software version installed in the vehicle. Use "manual order" as Software Product is not visible in VIDA.
SP1087
There is risk of water intrusion into the cavity between the A pillar and the body side outer panel, located behind the right-hand side lower door hinge. This is because of the sealant not being correctly applied to effectively prevent water ingress. QB-S: Polestar has decided that all cars, concerned by this QB, shall be modified in accordance with this QB, at first workshop visit. A total of 966 U.S. and 1100 Canada vehicles are affected by this service action.
37356.2.0
This is a TJ text only no attachments - If you are unable to open or close the glovebox compartment, follow the advice under Service. A replacement of the glovebox motor is recommended as a fix. Please follow the method in VIDA
35844.8.0
This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation. To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on
37421.4.0
- This is a Technical Journal: Wind Noise from Side Window. Before replacing any parts, follow the checklist below. 1. Check the calibration of the window. Recalibrate if needed. 2. Inspect the sealing for any damages or deformations. Replace if needed
37515.1.0
This is a Tech Journal - If a customer experiences an Electric System Limited message along with reduced performance, and there are temperature-related DTCs in the HLCM, the root cause may be restricted coolant flow to the HLCM. Please follow the advice under "Service" to test the HLCM cooling performance. HLCM (High to Low Voltage Converter Module)
37743.1.0
This is a TJ - Text only - If there are problems starting the vehicle after a VIDA software download, see the information under service. If the UWB key, key tag or digital key is kept in the vehicle during software download with VIDA, the UWB key be will deactivated. This is caused by the PAK reset, which is part of software download. This will be updated during 2026 quarter 2.
37489.2.0
This is a TJ - Text only - no attachment - If the vehicle triggers false alarms without a clear reason on multiple occasions, please follow advice under "service".
37807.1.0
This is a TJ - Text and a .PNG - f vehicles within the below structure week range are built with TCAM2 units and the TCAM needs to be replaced, you may receive a TCAM3 unit instead, to confirm this, please follow the 3 steps guidance under "Service".
SP1080
QB SP1080 addresses a tailgate water leak risk on certain MY2025 Polestar 3 vehicles caused by unsealed drilled holes, requiring a resealing repair at the first workshop visit to prevent water intrusion; 1,227 U.S. vehicles are affected.
37630.6.0
This is a TJ - Text only no attachments -If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service".Confirm the following: DC charging still works; only AC charging does not. One of the DTCs mentioned in this TJ is set. If both criteria are fulfilled, proceed with this TJ. Otherwise, continue with VIDA fault tracing.
37782.2.0
This is a TJ - Text only - No attachments - If installing a GHCA PN 36000418 into a vehicle that is not retrofitted to VCUv2, please follow the advice under "Service".
37630.5.0
This is a TJ - Text only no attachments -If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service".Confirm the following: DC charging still works; only AC charging does not. One of the DTCs mentioned in this TJ is set. If both criteria are fulfilled, proceed with this TJ. Otherwise, continue with VIDA fault tracing.
35844.7.0
This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation. To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on
37529.4.0
This is a TJ Document plus 1 PDF image - In cases where the cabin climate feels colder than expected under sunlight, and sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). In this case, replace the windshield according to the instruction in VIDA and download the software SP-32489155.
36628.3.0
This is a Technical Journal: Connectivity Certificates
CP1074
Complementary action to upgrade P2023-2025 Polestar 3, central core computer, VCU1 to the upgraded VUC2, and download total software upgrade for the new VCU2.
37529
This is a TJ Document plus 1 PDF image - In cases where the cabin climate feels colder than expected under sunlight, and sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). In this case, replace the windshield according to the instruction in VIDA and download the software SP-32489155.
37630
This is a TJ - Text only no attachments -If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service".Confirm the following: DC charging still works; only AC charging does not. One of the DTCs mentioned in this TJ is set. If both criteria are fulfilled, proceed with this TJ. Otherwise, continue with VIDA fault tracing.
37601
This is a TJ - text - no attachment - If the customer switches profiles and does not experience the automatic adjustment of driver seat and side mirrors to work, please follow the instructions under "Service". This only applies on vehicles with core specification = manual adjustable steering column (RR02 Steering Column Type Steering column type B manual adj. )
37626
This is a TJ - Text only - no attachments - If a customer reports seeing the message "Drive to calibrate sensors. Support functions affected. Check the manual." on the CSD and the DIMD doesn't disappear after 15-20 minutes, please follow the advice provided under "Service".
35844
This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation. To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on
RP1063
Polestar Automotive USA, on behalf of Polestar Performance AB, have decided to launch Recall RP1063 on certain model year 2025 Polestar 3 vehicles. Polestar has identified that the inline connector located between the engine bay cable harness the front bumper cable harness may experience water ingress into the connector housing, which has led to corrosion on the connector pins. As a result, water entering the connector housing may affect the vehicles’ electrical systems, increasing the risk of a crash or injury. To remedy the affected vehicles, Polestar will replace the entire front bumper cable harness AND •Replace the two inline front bumper/engine bay connectors (left and right) on the engine bay harness. VIN start: YSREA3YB0SB000645 VIN end: YSREE3YBXSB004237 Chassis start: 0000645 Chassis end: 0004237 OR •Replace the male side of the inline front bumper/engine bay connector on the engine bay cable harness. VIN start: YSREA3YB0SB020183 VIN end: YSREE3YBXSB024150 Chassis start: 0020183 Chassis end: 0024150 A total of 969 U.S. Vehicles is affected by this recall.
SP1072
determined that if an OTA software update could not be performed due to an issue detected during a SW installation event. A PAK validation needs to be performed before a total software update can be completed.
37287
This is a TJ - document no attachment - Before replacing the VCU, follow advice under "Service". *In most cases the VCU does not need to be replaced. Support can be provided by your local technical helpdesk or from Volvo Cars central technical helpdesk. The script in VIDA for VCU reload is now working
37520
This is a TJ text only - no attachments If VIDA shows message "A problem was detected with PAK and its UWB antennas..." during pre-installation of software download to PAK module, or if software download to PAK module fails and gets stuck in programming session, follow advice under "Service". If VIDA shows message "A problem was detected with PAK and its UWB antennas...":
37567
This is a TJ Text only no attachment - Complaints about poor or degraded sound quality are not covered by this Technical Journal (TJ) and must be reported separately via a Nebula report. DO NOT replace any parts due to No Phone Sound issue. Partial improvements and extended diagnostic collections have been introduced in software release (1.4.12 SW). Please perform a software upgrade according to TJ 35361. If any issues remain after the upgrade, report them so we can collect logs and Nebula reports for further analysis.
37421
- This is a Technical Journal: Wind Noise from Side Window. Before replacing any parts, follow the checklist below. 1. Check the calibration of the window. Recalibrate if needed. 2. Inspect the sealing for any damages or deformations. Replace if needed
37558
This is a PS TJ 37558. 1. 1 - 1 text doc and 1 png attachment - If customer complains of uneven temperature in front section with Climate set LO-LO and left side is warmer than right side, please follow advice under service. Remove the knee bolster airbag to gain access to the left side of the climate box and inspect the blend lever according to attached picture.
37491
This is a TJ - Text Only - No attachment - If VIDA fault tracing indicates that the GHCA must be replaced, please follow the advice under "Service".
SP1067
Polestar Automotive USA, on behalf of Polestar Performance AB, has decided to launch Service Action SP1067: Polestar 3 steering shaft plate sealing on certain model year 2025 Polestar 3 vehicles. Polestar has identified that the sealant amount that was applied between the body plate in the steering shaft area may be insufficient. As a result, water may enter the cabin and cause the carpet to become wet. The corrective action is to reseal the body plate. A total of 145 U.S. vehicles are affected by this service action.
37362
This is a TJ + 1 .mov and 1 .jpeg file- If step-in lights are flashing, sometimes in alternating colours on one or more doors as attached movie TJ_37362_1.MOV, please follow advice under service. 1. Disconnect the affected step-in lamps from its connector and wait for one minute 2. Reconnect the lamp and then run the service function “Auto-addressing Interior Illumination” using VIDA. If this resolves the issue, release the car to the customer. If the issue persists, replace the affected step-in lights.
37477
This is a TJ -Text + .jpg attachment - If SWDL fails for any reason, it may result in the vehicle having invalid certificates. In such cases, follow the advice under "Service".
37468
This is a TJ - Text only - No attachment -If one or a combination of the listed ADPU DTCs below are set, follow advice under "Service".
37489
This is a TJ - Text only - no attachment - If the vehicle triggers false alarms without a clear reason on multiple occasions, please follow advice under "service".
37452
This is a Technical Journal: Climate System Cooling Performance (Polestar). Before fault tracing, check if the vehicle is tagged for QB1052. Complete the QB if needed. •If the vehicle is not tagged for QB1052, fault trace according to VIDA. For any other A/C performance concerns (i.e., Poor cooling, uneven temperature, not cooling enough, ect. ) Please follow VIDA fault tracing.
37455
This is a Technical Journal: Software download issue to HUD (Polestar). Do not perform a HUD Reload. HUD Reload has been removed from the Software Installation menu in VIDA. If the HUD has been replaced and software needs to be installed, please create a Nebula report, and these need to be handled manually.
SP1062
Polestar Automotive USA and Polestar Automotive Canada, on behalf of Polestar Performance AB, has decided to launch Service Action SP1062: Polestar 3 Software Update on certain model year 2025 Polestar 3 vehicles. Polestar has identified that certain Polestar 3 vehicles have software version 1.2.16 or below. New and improved software has been released to bring these vehicles up to the latest software baseline. The corrective action is to perform a Total Software Upgrade. A total of 157 U.S. and 18 Canadian vehicles are affected by this service action.
SP1052
Polestar Automotive USA, on behalf of Polestar Performance AB, has decided to launch Service Action SP1052: Polestar 3 Active Spoiler Shutter Module (ASSM) actuator on certain Polestar 3 vehicles. Polestar investigations have identified an issue with the ASSM actuator which may impact AC, charging and propulsion performance. The corrective action is to replace the ASSM actuator according to VIDA. A total of 2,681 U.S. vehicles are affected by this service action.
37273
This is a Technical Journal: Reduced Performance Message After AC Charging. Check that the vehicle has the latest software installed if not, perform a software upgrade
37396
This is a Technical Journal: Window and Glass Claim Information Request. Submit a TIE report.
37391
This is a Technical Journal: Digital Key, Activation Fails. Open VIDA application and go to Polestar App "Set up" page.
37403
This is a Technical Journal: Polestar 3 VCU Replacement. Before completing the VCU reload please create a Support Needed case for assistance.
37404
This is a Technical Journal: Polestar 3 VCU Prior Approval.
37374
This is a Technical Journal: Charging Limited to 10A, EVI Release Wire Stuck. Inspect the EVI release wire in the cargo area.
37252
This is a Technical Journal: AC Charging Limited to 15 Amps or Not Charging At All. 1. Check the charging settings on the vehicle's center screen, specifically the amperage setting. 2. Set the amperage to 15A and have the customer attempt charging again with the affected charger. 3. If the car does not charge at 15A, reduce the amperes further, down to 10A.
37267
This is a Technical Journal: Keyfob (tag) Proximity Issues. Software version 1.2.6, includes significant improvements to proximity feature. Please refrain from replacing the Keyfobs (tags).
37301
This is a Technical Journal: Coolant System Filling. If for any reason the coolant system is drained and needs to be topped off, follow VIDA instructions when doing so
SP1045
Polestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, has decided to launch Service Action SP1045: Polestar 3 AWD Torque Vectoring Dual Clutch (TVDC) drain plugs on certain model year 2025 Polestar 3 vehicles. Polestar investigations have identified that the drain plugs for the TVDC may not be torqued properly. As a result, leakage may occur. The corrective action is to check for leakage and replace the drain plugs if they are found to be leaking. NOTE: If no leakage is found, check and torque the drain plug screws according to the instruction. If leakage is found, the drain plug screws are not to be reused and must be replaced. We expect only a small number of vehicles will need to replace the drainplug screws. A total of 2,529 U.S. and 212 Canadian vehicles are affected by this service action.
37329
This is a Technical Journal: PS3 Digital Key Troubleshooting Steps. Follow trouble shooting steps in Technical Journal.
DP1048
Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Delivery Action DP1048: Polestar 3 Cell modules on certain Model Year 2025 Polestar 3 vehicles. Polestar has identified that one or more cell modules in the high voltage battery have been drained below the allowed voltage level. As a result, these battery cells cannot be charged. The corrective action is to identify any defective cell modules by performing a component test in VIDA. When the test has been executed, VIDA will state which repairs are needed. IMPORTANT NOTE: Any new cell modules that are installed must be scanned with the mVIDA app. All old cell modules must follow the return instructions outlined in Service Journal 1000426. 1 U.S. vehicle is affected by this Delivery Action.
37277
This is a Technical Journal: PS3 GHCA Replacement: Prior Approval Needed
37286
This is a Technical Journal: DTC FIOC P0A8187 SET. This is a misdetection and a false positive (ghost code).
37186
This is a Technical Journal: Outer Door Handle Jamming. Make adjustments to door handle.
37274
This is a Technical Journal: PDS software upgrade - Best Practice. Follow VIDA checklist.
36655
This is a Technical Journal: White patch defect in paint when removed rapgard. Expose to outside sunlight for 48hrs.
37196
This is a Technical Journal: First Year Policy: ERAD / TVDC. No ERAD/TVDC units shall be opened or replaced without approval or request from the CMQ.
37206
This is a Technical Journal: HLCM in Fail-Safe Mode. check and recover the fail-safe flag. If the fail-safe flag is still active after step 8 in the PDF "TJ_37206_1" the HLCM needs to be replaced.
37164
This is a Technical Journal. Seat Adjustments not saved in Driver Profiles. Perform a seat calibration as instructed
37066
This is a Technical Journal: PS3 Software download issues, temporary solutions. Follow steps in Technical Journal.
37141
This is a Technical Journal: Rumbling Noise From ERAD / TVDC. Perform an oil change in the TVDC according to VIDA instructions
37143
This is a Technical Journal: HLCM Replacement
SP1042
Polestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, has decided to launch Service Action SP1042: PS3 Software Update on certain model year 2025 Polestar 3 vehicles. Polestar investigations have identified that certain PS3 vehicles must download improved software 1.1.21 or later. The corrective action is to perform a Total Software Upgrade. A total of 335 U.S. and 50 Canadian vehicles are eligible for this service action.
DP1038
URGENT: HLCM AND GCCC RELOAD MUST BE PERFORMED PRIOR TO PDS SOFTWARE! Polestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, have decided to launch Delivery Action DP1038: PS3 HLCM and GCCC reload on certain MY 2025 Polestar 3 vehicles. Polestar has identified that if a High to Low voltage Converter Module (HLCM) and Grid Communication Charging Control (GCCC) Reloads are not performed prior to the Pre-delivery Software (PDS), there may be a risk of other issues during PDS. The corrective action is to perform a HLCM and GCCC Reload before the Pre-Delivery Software. A total of 217 U.S. and 79 Canadian vehicles are eligible for this Delivery Action.
37001
This is a Technical Journal: Howling Noise From the EFAD. repair/replace
DP1037
URGENT: GCCC RELOAD MUST BE PERFORMED PRIOR TO PDS SOFTWARE! Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Delivery Action DP1037: PS3 GCCC reload on certain MY 2025 Polestar 3 vehicles. Polestar has identified that if a Grid Communication Charging Control (GCCC) reload is not performed prior to Pre-delivery software (PDS), there may be a risk of other issues during PDS. The corrective action is to perform a GCCC Reload before the Pre-delivery Software. A total of 13 U.S. vehicles are eligible for this Delivery Action.
37079
This is a Technical Journal: Seat Settings Unavailable. try unplugging and re-plugging the PSMD/PSMP connectors.
37117
This is a Technical Journal: Seat comfort functions unavailable after SW update. Perform a reset in VIDA.
37119
This is a Technical Journal: Vehicle unresponsive. Follow steps listed in this Technical Journal.
37121
This is a Technical Journal: Parking climate timer intermittently not active. Preliminary solution for this will be available year 2024 quarter 4.
37133
This is a Technical Journal: TPMS Service Required. download Software Product 32302038.
DP1033
Polestar Automotive USA on behalf of Polestar Performance AB, has decided to launch Delivery Action DP1033: PS3 MK C1 rattling noise on certain MY 2025 Polestar 3 vehicles. Polestar has identified that the hydraulic unit (MK C1) may cause a rattling noise when depressing the brake. The corrective action is to replace the hydraulic unit (MK C1) according to VIDA instructions. A total of 7 U.S. vehicles are eligible for this Delivery Action.
DP1035
Polestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, has decided to launch Delivery Action DP1035: PS3 HLCM Reload before SW Update on certain MY 2025 Polestar 3 vehicles. Polestar investigations have identified that the High to Low voltage Converter Module (HLCM) software that might cause hardware damage to the HLCM during other software updates to the vehicle. The corrective action is to perform a HLCM Reload before any other softwares are downloaded to the vehicle. A total of 352 U.S. and 474 Candaian vehicles are eligible for this Delivery Action.
37040
This is a Technical Journal: Key Fob pairing due to Missing certificates. oSelect Vehicle to Normal mode Service function, oWhen prompted with "Do you want to pair the KeyFob?" select "No." oPerform Pre-Delivery Service (PDS) Upgrade
37112
This is a Technical Journal: Car unresponsive due to approach feature or unlocking. 1.Place the NFC key card on the driver’s side door handle in the indicated area of the picture and hold it for 5 seconds
37067
This is a Technical Journal: Polestar 3 Initial Quality Reporting. Vehicle reporting.
37039
This is a Technical Journal: Key Fob not charging / Key fob not pairing with WPC. 1.Try pairing / charging upto 3 different alternative KeyFobs. Ideally, the pairing or charging should succeed with the first or second alternative KeyFob. If it still doesn't work after trying three different KeyFobs, proceed to the next step
DP1020
Polestar Automotive USA on behalf of Polestar Performance AB, has decided to launch Delivery Action DP1020 on certain model year 2025 Polestar 3 vehicles. Polestar investigations have identified that there is an issue with harness design, based on the current wire size, the fuse cannot provide sufficient protection in case of a short. The corrective action is to replace the fuse for the left and right seat wire. A total of 6 U.S. vehicles are eligible for this Delivery Action.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.