Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
RSB-93-26-002-1
Rivian is launching a technical service bulletin for some model year 2022-2026 R1T and R1S vehicles that might have an audible rattle originating from the B-pillar area when driving on rough road surfaces. Upon customer complaint, Rivian will apply anti-rattle tape near both 1st row seat belt retractors to prevent rattling.
RSB-56-25-002-2
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that might have bubbles in the painted surfaces below the exterior door handles. On these vehicles, adhesive that secures an inner door reinforcement could allow contaminants to corrode the inner surface of the door over time, affecting the visual appearance of the door surface. Upon customer complaint, Rivian will repair and refinish the affected door(s). Note: This document supersedes RSB-56-25-002-1. Revision 2 updates the instructions for using the air wedge and inspecting the door panel prior to use.
RSB-56-26-001-2
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that could have inadequate adhesion between the outer door panel and an internal reinforcement. On affected doors, the exterior door handle might not sit flush with the outer door panel or might move slightly when the handle is operated. Upon customer complaint, Rivian will apply new adhesive between the reinforcement and the outer panel.
RSB-86-26-001-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1 vehicles that may have ultrasonic sensors detached from the front fascia mounting area. After detachment, the ultrasonic sensor may become dislodged and hang inside the front fascia, causing customer notifications for sensor issues and potential sensor damage. Upon ultrasonic sensor detachment, Rivian will perform an ultrasonic sensor repair to secure the sensor to the front fascia.
RSB-26-26-001-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that may be susceptible to water ingress in the front HVAC assembly. This may result in damp or soggy carpets in the front of the vehicle. Upon customer complaint of wet carpet in the front of the vehicle, Rivian will inspect the component and replace any damaged parts, and reseal the case to prevent further water ingress.
RSB-93-26-001-1
Rivian is launching a technical service bulletin for some model year 2022-2026 R1T and R1S vehicles that may be prone to noise and/or vibration from the door areas, particularly buzzing and rattling sounds. This results in a perceived quality issue. Upon customer complaint of noise from any door trim panel, Rivian will modify several door trim panel components to alleviate the condition.
RCA-38-23-003-5
Service Document Revision - RCA-38-23-003-5. Revision 5 updates the amount of drained drive unit fluid that requires drive unit replacement.
12v Battery Low SMS 2
SMS Reminder sent to customers who had still open potential 12-volt failures.
12v Battery Low SMS 1
SMS sent to customers with potential 12-volt failure and advising need for replacement to avoid drivability interruptions.
RSB-56-26-001-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that could have inadequate adhesion between the outer door panel and an internal reinforcement. On affected doors, the exterior door handle might not sit flush with the outer door panel or might move slightly when the handle is operated. Upon customer complaint, Rivian will apply new adhesive between the reinforcement and the outer panel.
RCA-30-25-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022-2024 R1T and R1S vehicles. These vehicles may have HV battery connectors that are susceptible to corrosion in some climates. If corrosion occurs, the vehicle may enter into a reduced performance safe-state mode and a fault indicator light will illuminate on the driver display alerting the driver to have service performed on their vehicle. Rivian will apply sealant to prevent corrosion. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-56-25-002-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that might have bubbles in the painted surfaces below the exterior door handles. On these vehicles, adhesive that secures an inner door reinforcement could allow contaminants to corrode the inner surface of the door over time, affecting the visual appearance of the door surface. Upon customer complaint, Rivian will repair and refinish the affected door(s).
RCA-60-25-001-1
FSAM-1476: Rivian is initiating a customer satisfaction campaign for some model year 2022-2023 R1T and R1S vehicles that were manufactured with a certification label that has the incorrect manufacturing date. Rivian will install an updated certification label. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
SMS - Campaign awareness
Bulk SMS - Service Campaign Awareness
3P Information Email
We’re reaching out about your <<<R1T,R1S>>> (VIN: <<insert VIN here>>). We need to <<<replace the 12V battery>><<,>> << and>> swap the HVAC drain plug <<,>> << and>> <<inspect the wheel hub bolt torque>>> on your <<<R1T,R1S>>>. You’ve got options — schedule an appointment at your local Rivian Service Center or with one of our qualified third-party providers. Either way, these services are covered under warranty at no cost to you. Whichever option you choose, give us a call and we will help you schedule an appointment.
Bundled Campaign SMS
Rivian Internal Hi <customer name>, We’re reaching out about your Rivian. We identified a need to inspect your vehicle for a potential issue that could result in being unable to access or drive your vehicle—and may even require a tow. Schedule an appointment with your local Rivian Service Center or with one of our qualified third-party providers. Both options are covered under warranty at no cost to you. Whichever option you choose, give us a call to schedule your appointment at (855) 748-4265.
Drain Plug Follow Up SMS
We’ve identified your R1T/R1S as needing a service appointment related to its Drain Plug. Please bring your vehicle in to prevent any issues, which could impact your HVAC system. Contact our Service Operations Center now at 1-855-RIVIAN-5 / 1-855-748-4265 to schedule an expedited appointment. Act fast to avoid unexpected issues!
RCA-78-25-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that were built with programming for early vehicle driver assistance/audio/display module use cases. This programming needs to be updated to allow the customer to use the Google Cast feature of Connect+. No driver assistance features are affected. Rivian will reprogram or replace the affected module. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-24-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022-2024 R1T and R1S vehicles that may have been built with the incorrect interior audio amplifier. On these vehicles, a firmware update may cause the audio system to stop working. Rivian will replace the interior audio amplifier. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-93-24-001-2
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that are prone to excessive cabin noise and vibration from the A/C compressor. While the vehicle is safely functioning as designed, some customers might be unaccustomed to the noise of the A/C compressor in an electric vehicle; such noise is usually not noticeable in vehicles powered by an internal combustion engine. Upon customer complaint of excessive cabin noise or vibration while the A/C compressor is running, Rivian will retrofit brackets on the A/C lines, and, if necessary, reroute a harness to reduce noise and vibration in the cabin. Note: This document supersedes RSB-93-24-001-1. Revision 2 changes the order of installation of the low pressure line brackets.
RCA-96-24-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022-2023 R1T and R1S vehicles that may have been delivered with a tire service kit that is missing some handle extension components, referenced in the owner's guide. Customers should be aware, based on the owner's guide, that without the handle extension components, it will be more difficult to raise and lower the vehicle with the supplied jack. Rivian will supply the missing components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-93-24-001-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that are prone to excessive cabin noise and vibration from the A/C compressor. While the vehicle is safely functioning as designed, some customers might be unaccustomed to the noise of the A/C compressor in an electric vehicle; such noise is usually not noticeable in vehicles powered by an internal combustion engine. Upon customer complaint of excessive cabin noise or vibration while the A/C compressor is running, Rivian will retrofit brackets on the A/C lines, and, if necessary, reroute a harness to reduce noise and vibration in the cabin.
RSB-18-24-001-1
Rivian is initiating a technical service bulletin for some 2022-2024 R1T and R1S vehicles. In some situations, the driver may notice a squeaking or chirping noise coming from the front of the vehicle when driving on uneven surfaces below 32 km/h (20 mph). This condition does not affect vehicle performance. Upon customer complaint of this squeaking or chirping noise, Rivian will replace the front hydraulic jounce lines with upgraded components to eliminate the noise.
RCA-90-23-001-1
Rivian is initiating a customer satisfaction campaign for portable chargers that were supplied with some model year 2022 and 2023 R1T and R1S vehicles. These portable chargers may be susceptible to corrosion on the charging pins, preventing the portable charger from charging the vehicle. Rivian will test the portable charger and either replace it or install additional seals to prevent future corrosion. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
SMS Comm Out Upd
4/24/2024 Rivian Vehicle Connectivity Outage SMS Renotification Reminder from Rivian. We noticed your vehicle is still offline. To restore connectivity, simply restart your vehicleâs software: - Make sure your vehicle is in Park - Find the two outermost control buttons on the steering wheel - Press both buttons at the same time and hold for 15 seconds. For an illustrated guide, visit our Support Center: https://rivn.co/connectivity
LTE Outage032224
On Friday, March 22, 2024, an outage affected Rivian vehicle connectivity. The outage was resolved that same day, but some vehicles may require an infotainment reset to restore full connectivity 3/22/2024 Rivian Vehicle Connectivity Outage SMS Notification After a recent network outage that impacted connectivity on some Rivian vehicles, we noticed your vehicle is still offline. To restore connectivity, simply restart your vehicleâs software: - Make sure your vehicle is in Park - Find the two outermost control buttons on the steering wheel - Press both buttons at the same time and hold for 15 seconds. For an illustrated guide, visit our Support Center: https://rivn.co/connectivity
PIN.18.001.V1
Rivian is initiating a Preliminary Information Notification (PIN) for MY2022/23 R1 vehicles. Under certain driving conditions, at low speeds (under 25 mph), when the vehicle is articulating over bumps and uneven surfaces, a chirp noise can be heard inside the cabin, which might be perceived as a quality issue. But the noise is not an indication of a quality issue and there are no resulting performance issues with the vehicle. Rivian is currently assessing potential noise mitigations.
RCA-96-23-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 and 2023 R1S and R1T vehicles that may have been built with a suspect auxiliary air compressor control panel. Due to a supplier quality issue, the display may show inaccurate pressure readings of approximately +/- 10%. If the compressor is used to fill the tires, slightly inaccurate pressure readings may result in slightly overinflated or slightly underinflated tires but will not affect the performance of the vehicle. Tire pressures will be accurately measured by the TPMS and shown in the driver display. Rivian will replace the auxiliary air compressor control panel with an upgraded component. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
2023.42 Email 3
Customer communication regarding software update 2023.42.
2023.42 Text 2
Customer communication regarding software update 2023.42.
2023.42 Email 1
Customer communication regarding software update 2023.42.
2023.42 Email 2
Customer communication regarding software update 2023.42.
2023.42 Text 1
Customer communication regarding software update 2023.42.
RCA-96-23-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been delivered with a tire sealant kit that is prone to leaking. A leaking tire sealant kit may stain or damage the other components inside the auxiliary air compressor kit. Additionally, the reduced volume of remaining sealant may not be sufficient to seal larger holes in a damaged tire, which the customer would determine when following the instructions in the owner's guide or on the tire sealant kit. Rivian will replace the tire sealant kit or, if the tire sealant kit is already leaking, will replace the entire auxiliary air compressor kit. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-23-001-2
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate press fit force between the halfshaft splines and the wheel hubs. In some instances, this condition may result in a loss of torque of the halfshaft bolt and subsequent noise and/or separation of the bolt and wheel center cap. Without this bolt there may be additional movement of the components and/or noise but there will be no resulting changes in the performance of the vehicle. Rivian will replace the halfshaft bolts and torque them to a higher specification to improve the press fit force and bolt retention. In addition, washers will be installed on the halfshafts to reduce potential noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-38-23-001-1. Revision 2 reduces the labor required to access the halfshafts.
RCA-38-23-002-2
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with excessive clearance space between the halfshafts and wheel hubs. In some instances, this may result in a brief noise coming from the front and/or rear of the vehicle when accelerating or decelerating that is noticeable to the customer but would not result in any changes in the performance of the vehicle. Rivian will install washers on both the front and rear halfshafts to remove the excess clearance and eliminate the noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-38-23-002-1. Revision 2 reduces the labor required to access the halfshafts.
RCA-38-23-003-2
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with drive units that have fastener threads on a plug sealing surface which may result in damage to the plug o-ring and an inadequate sealing surface. This condition could allow drive unit fluid to leak from the drive unit. Fluid leaking from the drive unit may be noticeable to the customer (though any potential leak would be a very small amount that would not impact other road users). If the leaking occurs over an extended period of time, it may lead to a decreased life for the drive unit and eventual failure of the drive unit. A failure of a drive unit will result in a reduced performance safe-state mode and a corresponding indicator light will illuminate on the driver display. Rivian will inspect each drive unit on all affected vehicles and will either install a new drive unit plug with an enlarged washer to ensure proper sealing or replace the drive unit. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-38-23-003-1. Revision 2 updates the minimum volume of drained fluid required to replace the front drive unit.
RSB-10-23-001-1
Rivian is launching a technical service bulletin for some model year 2022 and 2023 R1T and R1S vehicles. In some situations, the driver may notice a slight vibration or oscillation of the steering wheel at 70 mph or above, causing a perceived quality issue. Steering function is not affected. Upon customer complaint of a vibrating steering wheel, Rivian will replace the steering wheel with a version that is less prone to vibration.
RSB-56-23-002-1
Rivian is launching a technical service bulletin for some model year 2022 R1S vehicles that have a liftgate seal flange that is shorter than designed. These vehicles may have water ingress near the upper liftgate, or the upper liftgate may contact the rear roof applique when the liftgate is opened. These vehicles also require specific adjustments if the upper liftgate is replaced. Perform this procedure upon customer complaint, or if the upper liftgate is replaced.
RCA-34-23-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022-2023 R1S and R1T vehicles that may have been built with an onboard charger that cannot charge on alternating current (AC). The part supplier shipped onboard chargers that were built with a faulty component. Though AC charging may be disabled in these vehicles, direct current (DC) fast charging is still functional. Rivian will replace the onboard charger. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-10-23-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 and 2023 R1T and R1S vehicles. On these vehicles, the steering wheel may not be properly aligned to the steering rack. This condition is noticeable to the customer but would not result in any changes in the performance of the vehicle. Rivian will inspect the steering wheel alignment and, if necessary, realign the components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-23-003-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 and 2023 R1S vehicles that may have been built with the incorrect interior audio amplifier. This results in reduced audio volume or quality for passengers in the 3rd row seat. Rivian will replace the amplifier on all affected vehicles. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-23-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate press fit force between the halfshaft splines and the wheel hubs. In some instances, this condition may result in a loss of torque of the halfshaft bolt and subsequent noise and/or separation of the bolt and wheel center cap. Without this bolt there may be additional movement of the components and/or noise but there will be no resulting changes in the performance of the vehicle. Rivian will replace the halfshaft bolts and torque them to a higher specification to improve the press fit force and bolt retention. In addition, washers will be installed on the halfshafts to reduce potential noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-23-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with excessive clearance space between the halfshafts and wheel hubs. In some instances, this may result in a brief noise coming from the front and/or rear of the vehicle when accelerating or decelerating that is noticeable to the customer but would not result in any changes in the performance of the vehicle. Rivian will install washers on both the front and rear halfshafts to remove the excess clearance and eliminate the noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-23-003-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with drive units that have fastener threads on a plug sealing surface which may result in damage to the plug o-ring and an inadequate sealing surface. This condition could allow drive unit fluid to leak from the drive unit. Fluid leaking from the drive unit may be noticeable to the customer (though any potential leak would be a very small amount that would not impact other road users). If the leaking occurs over an extended period of time, it may lead to a decreased life for the drive unit and eventual failure of the drive unit. A failure of a drive unit will result in a reduced performance safe-state mode and a corresponding indicator light will illuminate on the driver display. Rivian will inspect each drive unit on all affected vehicles and will either install a new drive unit plug with an enlarged washer to ensure proper sealing or replace the drive unit. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-56-23-001-1
Rivian is launching a technical service bulletin for some model year 2022 R1T and R1S vehicles that are equipped with early production versions of the left-hand (LH) and right-hand (RH) front door fixed glass moldings. In some situations, the molding may become separated from the fixed glass, resulting in excessive wind noise and a perceived quality issue. Upon customer complaint of the molding separating from the fixed glass, or complaint of excessive wind noise from the front glass area, Rivian will perform this bulletin to upgrade the affected components for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-22-015-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles. On these vehicles, the automatic adjustment of the steering wheel and seats to the customerâs preferred positions may become disabled due to a system incompatibility with a recent software update. Under this condition customers may need to position their steering wheel and seat manually. If the automatic adjustment functionality is lost, the driver will receive a notification on the center display indicating that the automatic seat and steering adjustment features are not available. Rivian will re-enable the automatic adjustment functionality through a software recalibration. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-68-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S vehicles that were built with 3rd row seat backrests that may be prone to cosmetic damage when excessive weight is placed on the backrests in the folded down position. Rivian will replace the 3rd row seat backrests with upgraded components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.