Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
RCA-78-26-004-1
Service Bulletin/Repair Instructions
Rivian is initiating a customer satisfaction campaign for some model year 2025-2026 R1T and R1S vehicles that may be susceptible to windshield washer fluid leaking from the front fascia camera washer nozzle. The customer may notice washer fluid leaking and/or repeated low washer fluid warnings. Rivian will install a check valve in the hose that supplies the front fascia camera washer nozzle. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-26-001-1
Service Bulletin/Repair Instructions
Rivian is initiating a customer satisfaction campaign for some model year 2025 vehicles that may have a loose or cross-threaded ground nut inside the instrument panel. Affected vehicles may not be able to turn on, may not be able to shift into drive or reverse, and may display multiple fault indicator lights on the driver display. Rivian will replace the nut, repair or replace the ground stud, or replace the instrument panel beam. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-93-26-002-1
Service Bulletin/Repair Instructions
Rivian is launching a technical service bulletin for some model year 2022-2026 R1T and R1S vehicles that might have an audible rattle originating from the B-pillar area when driving on rough road surfaces. Upon customer complaint, Rivian will apply anti-rattle tape near both 1st row seat belt retractors to prevent rattling.
RSB-56-002-1
Service Bulletin/Repair Instructions
Rivian is launching a technical service bulletin for some model year 2025-2026 R1T and R1S vehicles that were manufactured with exterior door handles that, under some conditions, could squeak when the handles present or retract. The ability to open the door and enter or exit the vehicle is not affected. Upon customer complaint of a squeaking exterior door handle, Rivian will upgrade a pin inside all 4 exterior door handles.
RSB-93-26-001-1
Service Bulletin/Repair Instructions
Rivian is launching a technical service bulletin for some model year 2022-2026 R1T and R1S vehicles that may be prone to noise and/or vibration from the door areas, particularly buzzing and rattling sounds. This results in a perceived quality issue. Upon customer complaint of noise from any door trim panel, Rivian will modify several door trim panel components to alleviate the condition.
RCA-26-26-001-1
Service Campaign
Rivian is initiating a customer satisfaction campaign for some model year 2025 R1T and R1S vehicles that are susceptible to water contaminating the refrigerant system. Water contamination may cause premature failure of some refrigerant system components or, in some cases, cause a loss of HV isolation. A loss of HV isolation could cause the vehicle to enter a reduced performance safe state mode, and a "Limited Performance Mode" indicator light to illuminate on the driver display. Rivian will inspect the refrigerant system for water contamination and, if necessary, replace affected refrigerant system components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-64-26-001-1
Service Bulletin/Repair Instructions
Rivian is launching a Rivian Service Bulletin for some model year 2025-2026 R1T and R1S vehicles. These vehicles may have been built with a visible gap at the front of the wireless charging mat, resulting in a perceived quality issue. Upon customer complaint of a gap at the front of the wireless charging mat, Rivian will modify or replace components as necessary.
LFP SOC Imbalance Resolve
Other
SMS sent to LFP owners impacted by SOC Imbalance alerting them that their efforts have resolved their HV Battery Pack concern and may charge normally.
SMS .46 Ready
Other
Email informing customers that OTA 2025.46 is available to install.
SMS Free DCFC
Other
Email informing customers of complementary DCFC
Email AC Charging
Other
Email informing customers of an upcoming OTA to improve level 2 charging experience in cold weather and a strategy to precondition the battery, if necessary.
SMS AC Charging
Other
Text message informing customers of possible level 2 charging issue and a strategy to precondition the battery, if necessary.
SOC Imbalance SMS_112625
Other
Text message to encourage owners to update to latest software.
112425_SOCImbalance_Email
Other
Email encouraging owners to update to the latest software.
FSAM-1635 Email 11132025
Other
Email encouraging customers to schedule service to have battery brackets replaced.
RCA-38-25-003-1
Service Bulletin/Repair Instructions
Bulletin for FSAM-1717.
SMS FSAM-1635 - Reminder
Service Campaign
Reminder text message for FSAM-1635.
RCA-38-25-002-1
Service Bulletin/Repair Instructions
Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles that were built with a front NVH/ting washer that may damage the nearby wheel speed sensor, resulting in the vehicle entering into a reduced performance safe-state mode and a fault indicator light illuminating on the driver display alerting the driver to have service performed on their vehicle. Rivian will replace both front NVH/ting washers with upgraded components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
3-Day SMS Campn FSAM-1635
Other
FSAM-1635 3-Day SMS ● Message 1: ● Urgent Notice from Rivian: Action required for your R1. Our records indicate the 12V battery in your vehicle needs to be replaced immediately to prevent a potential no-start situation. This replacement is critical for your vehicle's reliability and will be performed at no cost to you. Schedule your appointment now by calling: (855) 748-4265 ● Message 2: ● [FirstName], this is a reminder from Rivian about the no-cost 12V battery replacement for your R1. Our technicians can complete this warranty service quickly to get you back on the road and avoid a potential no-start situation. Schedule your service now by calling: (855) 748-4265 ● Message 3: ● Reminder from Rivian: Service slots to replace the 12V battery on your R1 are filling up. Give us a quick call so that we can perform this warranty service at no cost to you as soon as possible. Schedule immediately: (855) 748-4265
FSAM-1635 - Bulk SMS
Other
Hi <customer name>, We’re reaching out about your Rivian. We identified a need to inspect your vehicle for a potential issue that could result in being unable to access or drive your vehicle—and may even require a tow. Schedule an appointment with your local Rivian Service Center. This is covered under warranty at no cost to you. Give us a call to schedule your appointment at (855) 748-4265, 7 days a week, 24hrs a day.
RCA-78-25-004-2
Service Bulletin/Repair Instructions
Rivian is initiating a customer satisfaction campaign for some model year 2025 R1T and R1S vehicles that may have been built with upper and lower 12V battery brackets that may cause damage to the 12V battery. In these cases, the vehicle will display a "12V Battery Warning" on the instrument cluster or the customer may not be able to power up or drive the vehicle. Rivian will replace the 12V battery and both the upper and lower battery brackets. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-78-25-004-1. Revision 2 updates the approximate build dates.
RCA-78-25-004-1
Service Campaign
Rivian is initiating a customer satisfaction campaign for some model year 2025 R1T and R1S vehicles that may have been built with upper and lower 12V battery brackets that may cause damage to the 12V battery. In these cases, the vehicle will display a "12V Battery Warning" on the instrument cluster or the customer may not be able to power up or drive the vehicle. Rivian will replace the 12V battery and both the upper and lower battery brackets. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-25-003-1
Service Campaign
Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles. These vehicles may have been built with an improperly formatted solid state drive (SSD) for storing camera recordings. This improper formatting prevents video recording of driving incidents and Motion Cam, which is part of the vehicle's Gear Guard system. Rivian will properly format the SSD. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-30-24-002-1
Service Campaign
Rivian is initiating a customer satisfaction campaign for some model year 2025 R1S vehicles that may have a substandard weld in a Battery Voltage Temperature circuit connection. This condition may result in the vehicle entering a reduced performance safe state mode, with a "Limited Performance Mode" indicator light illuminating on the driver display. Rivian will replace the HV battery in the affected vehicles. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
SOC Imbalance SMS Group A
Other
Message sent as SMS: To re-establish your vehicles true 100% state of charge please: • Charge your vehicle +10% from current SOC • Update to .27 SW • Charge your vehicle to 100% SOC to recalibrate maximum charge.
SOC Imbalance SMS Group B
Other
Message sent as SMS: To re-establish your vehicles true 100% state of charge please: • Update to .27 SW • Charge your vehicle to 100% SOC to recalibrate maximum charge.
SOC Imbalance SMS Group C
Other
Message sent as SMS: To re-establish your vehicles true 100% state of charge please: • Charge your vehicle to 100% SOC to recalibrate maximum charge.