Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
RSB-93-26-002-1
Rivian is launching a technical service bulletin for some model year 2022-2026 R1T and R1S vehicles that might have an audible rattle originating from the B-pillar area when driving on rough road surfaces. Upon customer complaint, Rivian will apply anti-rattle tape near both 1st row seat belt retractors to prevent rattling.
RSB-56-25-002-2
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that might have bubbles in the painted surfaces below the exterior door handles. On these vehicles, adhesive that secures an inner door reinforcement could allow contaminants to corrode the inner surface of the door over time, affecting the visual appearance of the door surface. Upon customer complaint, Rivian will repair and refinish the affected door(s). Note: This document supersedes RSB-56-25-002-1. Revision 2 updates the instructions for using the air wedge and inspecting the door panel prior to use.
RSB-56-26-001-2
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that could have inadequate adhesion between the outer door panel and an internal reinforcement. On affected doors, the exterior door handle might not sit flush with the outer door panel or might move slightly when the handle is operated. Upon customer complaint, Rivian will apply new adhesive between the reinforcement and the outer panel.
RSB-86-26-001-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1 vehicles that may have ultrasonic sensors detached from the front fascia mounting area. After detachment, the ultrasonic sensor may become dislodged and hang inside the front fascia, causing customer notifications for sensor issues and potential sensor damage. Upon ultrasonic sensor detachment, Rivian will perform an ultrasonic sensor repair to secure the sensor to the front fascia.
RSB-26-26-001-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that may be susceptible to water ingress in the front HVAC assembly. This may result in damp or soggy carpets in the front of the vehicle. Upon customer complaint of wet carpet in the front of the vehicle, Rivian will inspect the component and replace any damaged parts, and reseal the case to prevent further water ingress.
RSB-93-26-001-1
Rivian is launching a technical service bulletin for some model year 2022-2026 R1T and R1S vehicles that may be prone to noise and/or vibration from the door areas, particularly buzzing and rattling sounds. This results in a perceived quality issue. Upon customer complaint of noise from any door trim panel, Rivian will modify several door trim panel components to alleviate the condition.
RCA-38-23-003-5
Service Document Revision - RCA-38-23-003-5. Revision 5 updates the amount of drained drive unit fluid that requires drive unit replacement.
12v Battery Low SMS 2
SMS Reminder sent to customers who had still open potential 12-volt failures.
12v Battery Low SMS 1
SMS sent to customers with potential 12-volt failure and advising need for replacement to avoid drivability interruptions.
RSB-56-26-001-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that could have inadequate adhesion between the outer door panel and an internal reinforcement. On affected doors, the exterior door handle might not sit flush with the outer door panel or might move slightly when the handle is operated. Upon customer complaint, Rivian will apply new adhesive between the reinforcement and the outer panel.
RCA-30-25-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022-2024 R1T and R1S vehicles. These vehicles may have HV battery connectors that are susceptible to corrosion in some climates. If corrosion occurs, the vehicle may enter into a reduced performance safe-state mode and a fault indicator light will illuminate on the driver display alerting the driver to have service performed on their vehicle. Rivian will apply sealant to prevent corrosion. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-56-25-002-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that might have bubbles in the painted surfaces below the exterior door handles. On these vehicles, adhesive that secures an inner door reinforcement could allow contaminants to corrode the inner surface of the door over time, affecting the visual appearance of the door surface. Upon customer complaint, Rivian will repair and refinish the affected door(s).
RCA-60-25-001-1
FSAM-1476: Rivian is initiating a customer satisfaction campaign for some model year 2022-2023 R1T and R1S vehicles that were manufactured with a certification label that has the incorrect manufacturing date. Rivian will install an updated certification label. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
SMS - Campaign awareness
Bulk SMS - Service Campaign Awareness
RCA-86-25-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that were built with early revisions of the secondary driver assistance module that are susceptible to early failure. This results in multiple telltales being displayed to the driver and limited performance of the vehicle. Rivian will replace the module with an updated version. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
3P Information Email
We’re reaching out about your <<<R1T,R1S>>> (VIN: <<insert VIN here>>). We need to <<<replace the 12V battery>><<,>> << and>> swap the HVAC drain plug <<,>> << and>> <<inspect the wheel hub bolt torque>>> on your <<<R1T,R1S>>>. You’ve got options — schedule an appointment at your local Rivian Service Center or with one of our qualified third-party providers. Either way, these services are covered under warranty at no cost to you. Whichever option you choose, give us a call and we will help you schedule an appointment.
Bundled Campaign SMS
Rivian Internal Hi <customer name>, We’re reaching out about your Rivian. We identified a need to inspect your vehicle for a potential issue that could result in being unable to access or drive your vehicle—and may even require a tow. Schedule an appointment with your local Rivian Service Center or with one of our qualified third-party providers. Both options are covered under warranty at no cost to you. Whichever option you choose, give us a call to schedule your appointment at (855) 748-4265.
Drain Plug Follow Up SMS
We’ve identified your R1T/R1S as needing a service appointment related to its Drain Plug. Please bring your vehicle in to prevent any issues, which could impact your HVAC system. Contact our Service Operations Center now at 1-855-RIVIAN-5 / 1-855-748-4265 to schedule an expedited appointment. Act fast to avoid unexpected issues!
RCA-78-25-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that were built with programming for early vehicle driver assistance/audio/display module use cases. This programming needs to be updated to allow the customer to use the Google Cast feature of Connect+. No driver assistance features are affected. Rivian will reprogram or replace the affected module. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-24-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022-2024 R1T and R1S vehicles that may have been built with the incorrect interior audio amplifier. On these vehicles, a firmware update may cause the audio system to stop working. Rivian will replace the interior audio amplifier. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-93-24-001-2
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that are prone to excessive cabin noise and vibration from the A/C compressor. While the vehicle is safely functioning as designed, some customers might be unaccustomed to the noise of the A/C compressor in an electric vehicle; such noise is usually not noticeable in vehicles powered by an internal combustion engine. Upon customer complaint of excessive cabin noise or vibration while the A/C compressor is running, Rivian will retrofit brackets on the A/C lines, and, if necessary, reroute a harness to reduce noise and vibration in the cabin. Note: This document supersedes RSB-93-24-001-1. Revision 2 changes the order of installation of the low pressure line brackets.
RCA-96-24-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022-2023 R1T and R1S vehicles that may have been delivered with a tire service kit that is missing some handle extension components, referenced in the owner's guide. Customers should be aware, based on the owner's guide, that without the handle extension components, it will be more difficult to raise and lower the vehicle with the supplied jack. Rivian will supply the missing components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-93-24-001-1
Rivian is launching a technical service bulletin for some model year 2022-2024 R1T and R1S vehicles that are prone to excessive cabin noise and vibration from the A/C compressor. While the vehicle is safely functioning as designed, some customers might be unaccustomed to the noise of the A/C compressor in an electric vehicle; such noise is usually not noticeable in vehicles powered by an internal combustion engine. Upon customer complaint of excessive cabin noise or vibration while the A/C compressor is running, Rivian will retrofit brackets on the A/C lines, and, if necessary, reroute a harness to reduce noise and vibration in the cabin.
RSB-18-24-001-1
Rivian is initiating a technical service bulletin for some 2022-2024 R1T and R1S vehicles. In some situations, the driver may notice a squeaking or chirping noise coming from the front of the vehicle when driving on uneven surfaces below 32 km/h (20 mph). This condition does not affect vehicle performance. Upon customer complaint of this squeaking or chirping noise, Rivian will replace the front hydraulic jounce lines with upgraded components to eliminate the noise.
RCA-90-23-001-1
Rivian is initiating a customer satisfaction campaign for portable chargers that were supplied with some model year 2022 and 2023 R1T and R1S vehicles. These portable chargers may be susceptible to corrosion on the charging pins, preventing the portable charger from charging the vehicle. Rivian will test the portable charger and either replace it or install additional seals to prevent future corrosion. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
SMS Comm Out Upd
4/24/2024 Rivian Vehicle Connectivity Outage SMS Renotification Reminder from Rivian. We noticed your vehicle is still offline. To restore connectivity, simply restart your vehicleâs software: - Make sure your vehicle is in Park - Find the two outermost control buttons on the steering wheel - Press both buttons at the same time and hold for 15 seconds. For an illustrated guide, visit our Support Center: https://rivn.co/connectivity
LTE Outage032224
On Friday, March 22, 2024, an outage affected Rivian vehicle connectivity. The outage was resolved that same day, but some vehicles may require an infotainment reset to restore full connectivity 3/22/2024 Rivian Vehicle Connectivity Outage SMS Notification After a recent network outage that impacted connectivity on some Rivian vehicles, we noticed your vehicle is still offline. To restore connectivity, simply restart your vehicleâs software: - Make sure your vehicle is in Park - Find the two outermost control buttons on the steering wheel - Press both buttons at the same time and hold for 15 seconds. For an illustrated guide, visit our Support Center: https://rivn.co/connectivity
PIN.18.001.V1
Rivian is initiating a Preliminary Information Notification (PIN) for MY2022/23 R1 vehicles. Under certain driving conditions, at low speeds (under 25 mph), when the vehicle is articulating over bumps and uneven surfaces, a chirp noise can be heard inside the cabin, which might be perceived as a quality issue. But the noise is not an indication of a quality issue and there are no resulting performance issues with the vehicle. Rivian is currently assessing potential noise mitigations.
RCA-96-23-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 and 2023 R1S and R1T vehicles that may have been built with a suspect auxiliary air compressor control panel. Due to a supplier quality issue, the display may show inaccurate pressure readings of approximately +/- 10%. If the compressor is used to fill the tires, slightly inaccurate pressure readings may result in slightly overinflated or slightly underinflated tires but will not affect the performance of the vehicle. Tire pressures will be accurately measured by the TPMS and shown in the driver display. Rivian will replace the auxiliary air compressor control panel with an upgraded component. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
2023.42 Email 3
Customer communication regarding software update 2023.42.
2023.42 Text 2
Customer communication regarding software update 2023.42.
2023.42 Email 1
Customer communication regarding software update 2023.42.
2023.42 Email 2
Customer communication regarding software update 2023.42.
2023.42 Text 1
Customer communication regarding software update 2023.42.
RCA-60-23-001-1
Rivian is initiating a customer satisfaction campaign for some 2022 R1T vehicles that may have been builtwith hydraulic suspension jounce lines that could contact the front underbody subframe panel and/or the front wheel liners. Over time the hydraulic suspension jounce lines may rub through due to this contact. As a result, the vehicle may experience a loss of hydraulic pressure, suspension sag, increased body roll, and/ or the vehicle may enter a reduced performance safe-state mode with limited speed. If the vehicle enters a reduced performance safe-state mode, there will be a notification displayed and a malfunction indicator lamp illuminated on the driver display. Rivian will replace the front underbody panel and the front wheel liners with updated parts that will not interfere with the front hydraulic suspension jounce lines. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-64-23-001-1
Rivian is launching a technical service bulletin for some model year 2022 R1T vehicles that are equipped with an early revision upper tailgate trim panel. If easily-damaged cargo is placed against the tailgate while it is closed, the upper tailgate trim panel could abrade the cargo when the vehicle is in motion. Upon customer complaint, Rivian will replace the upper tailgate trim panel with an updated component that has a rubber insert designed to protect cargo.
RCA-96-23-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been delivered with a tire sealant kit that is prone to leaking. A leaking tire sealant kit may stain or damage the other components inside the auxiliary air compressor kit. Additionally, the reduced volume of remaining sealant may not be sufficient to seal larger holes in a damaged tire, which the customer would determine when following the instructions in the owner's guide or on the tire sealant kit. Rivian will replace the tire sealant kit or, if the tire sealant kit is already leaking, will replace the entire auxiliary air compressor kit. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-86-23-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with a driver assistance/audio/display module that is unable to receive updated HD map information. The inability to receive updated HD map information may cause the performance of the vehicle's Highway Assist feature to degrade over time. Rivian will update the firmware of the module to enable it to receive updated HD map information. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-23-001-2
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate press fit force between the halfshaft splines and the wheel hubs. In some instances, this condition may result in a loss of torque of the halfshaft bolt and subsequent noise and/or separation of the bolt and wheel center cap. Without this bolt there may be additional movement of the components and/or noise but there will be no resulting changes in the performance of the vehicle. Rivian will replace the halfshaft bolts and torque them to a higher specification to improve the press fit force and bolt retention. In addition, washers will be installed on the halfshafts to reduce potential noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-38-23-001-1. Revision 2 reduces the labor required to access the halfshafts.
RCA-38-23-002-2
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with excessive clearance space between the halfshafts and wheel hubs. In some instances, this may result in a brief noise coming from the front and/or rear of the vehicle when accelerating or decelerating that is noticeable to the customer but would not result in any changes in the performance of the vehicle. Rivian will install washers on both the front and rear halfshafts to remove the excess clearance and eliminate the noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-38-23-002-1. Revision 2 reduces the labor required to access the halfshafts.
RCA-38-23-003-2
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with drive units that have fastener threads on a plug sealing surface which may result in damage to the plug o-ring and an inadequate sealing surface. This condition could allow drive unit fluid to leak from the drive unit. Fluid leaking from the drive unit may be noticeable to the customer (though any potential leak would be a very small amount that would not impact other road users). If the leaking occurs over an extended period of time, it may lead to a decreased life for the drive unit and eventual failure of the drive unit. A failure of a drive unit will result in a reduced performance safe-state mode and a corresponding indicator light will illuminate on the driver display. Rivian will inspect each drive unit on all affected vehicles and will either install a new drive unit plug with an enlarged washer to ensure proper sealing or replace the drive unit. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-38-23-003-1. Revision 2 updates the minimum volume of drained fluid required to replace the front drive unit.
RSB-10-23-001-1
Rivian is launching a technical service bulletin for some model year 2022 and 2023 R1T and R1S vehicles. In some situations, the driver may notice a slight vibration or oscillation of the steering wheel at 70 mph or above, causing a perceived quality issue. Steering function is not affected. Upon customer complaint of a vibrating steering wheel, Rivian will replace the steering wheel with a version that is less prone to vibration.
RCA-34-23-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022-2023 R1S and R1T vehicles that may have been built with an onboard charger that cannot charge on alternating current (AC). The part supplier shipped onboard chargers that were built with a faulty component. Though AC charging may be disabled in these vehicles, direct current (DC) fast charging is still functional. Rivian will replace the onboard charger. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-10-23-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 and 2023 R1T and R1S vehicles. On these vehicles, the steering wheel may not be properly aligned to the steering rack. This condition is noticeable to the customer but would not result in any changes in the performance of the vehicle. Rivian will inspect the steering wheel alignment and, if necessary, realign the components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-23-004-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that were equipped with door mid woofer fasteners that could be prone to corrosion. Over time, the speakers could become inadequately secured to the doors, leading to poor audio quality, noise, and water intrusion. Rivian will replace the fasteners and speakers on the affected vehicles. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-23-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate press fit force between the halfshaft splines and the wheel hubs. In some instances, this condition may result in a loss of torque of the halfshaft bolt and subsequent noise and/or separation of the bolt and wheel center cap. Without this bolt there may be additional movement of the components and/or noise but there will be no resulting changes in the performance of the vehicle. Rivian will replace the halfshaft bolts and torque them to a higher specification to improve the press fit force and bolt retention. In addition, washers will be installed on the halfshafts to reduce potential noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-23-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with excessive clearance space between the halfshafts and wheel hubs. In some instances, this may result in a brief noise coming from the front and/or rear of the vehicle when accelerating or decelerating that is noticeable to the customer but would not result in any changes in the performance of the vehicle. Rivian will install washers on both the front and rear halfshafts to remove the excess clearance and eliminate the noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-23-003-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with drive units that have fastener threads on a plug sealing surface which may result in damage to the plug o-ring and an inadequate sealing surface. This condition could allow drive unit fluid to leak from the drive unit. Fluid leaking from the drive unit may be noticeable to the customer (though any potential leak would be a very small amount that would not impact other road users). If the leaking occurs over an extended period of time, it may lead to a decreased life for the drive unit and eventual failure of the drive unit. A failure of a drive unit will result in a reduced performance safe-state mode and a corresponding indicator light will illuminate on the driver display. Rivian will inspect each drive unit on all affected vehicles and will either install a new drive unit plug with an enlarged washer to ensure proper sealing or replace the drive unit. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-30-23-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have an outdated version of the battery management system (BMS) firmware. This firmware version may prevent over the air software updates, resulting in delayed access to new features. Rivian will manually update the BMS firmware. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-56-23-001-1
Rivian is launching a technical service bulletin for some model year 2022 R1T and R1S vehicles that are equipped with early production versions of the left-hand (LH) and right-hand (RH) front door fixed glass moldings. In some situations, the molding may become separated from the fixed glass, resulting in excessive wind noise and a perceived quality issue. Upon customer complaint of the molding separating from the fixed glass, or complaint of excessive wind noise from the front glass area, Rivian will perform this bulletin to upgrade the affected components for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-56-22-008-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with door latch mechanisms that are prone to water intrusion. In rare instances the handle lever inside the door may bind, preventing a door from latching or unlatching. If the door does not latch, the customer would notice it swinging freely and a âdoor ajar" indicator light will illuminate on the driver display. If the door does not unlatch, the customer could exit the vehicle through another door. Rivian will replace all 4 exterior door handle levers with upgraded components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-22-015-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles. On these vehicles, the automatic adjustment of the steering wheel and seats to the customerâs preferred positions may become disabled due to a system incompatibility with a recent software update. Under this condition customers may need to position their steering wheel and seat manually. If the automatic adjustment functionality is lost, the driver will receive a notification on the center display indicating that the automatic seat and steering adjustment features are not available. Rivian will re-enable the automatic adjustment functionality through a software recalibration. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-64-22-006-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T upper C-Pillar trim panels. The current pillar design meets or exceeds all regulatory requirements. Rivian is implementing a modification to the upper C-pillar trim panel for continuous improvement and to further enhance the performance of the vehicleâs head protection system which is expected to achieve a âGoodâ rating for the IIHS 2.0 side impact protocol. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-30-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that could exhibit inadequate sealing on the seams of the high voltage (HV) battery. This condition could, in rare instances, result in moisture entering the HV battery and a potential loss of HV isolation. A loss of HV isolation could cause a detectable short in the HV battery, causing the vehicle to enter a reduced performance safe state mode and a "Limited Performance Mode" indicator light to illuminate on the driver display. Rivian will apply a sealant to the perimeter of the HV battery to prevent moisture from entering the seams of the HV battery. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-56-22-011-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that have a bed storage compartment that could be difficult to open during freezing weather conditions. In these conditions, the bed storage compartment seal could stick to the bed floor panel if moisture seeps between these components and freezes. Rivian will replace the bed storage compartment seal with a new seal that is coated to prevent sticking. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-60-22-001-1
Rivian is initiating a technical service bulletin for some R1T vehicles that may have a tonneau cover that does not properly open or close. If necessary, Rivian will open the tonneau cover and temporarily disable it so that it remains in a fully-open position.
RCA-78-22-013-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles which may have been built with a body control module (BCM) that was incorrectly assembled by the supplier. An incorrectly assembled BCM may cease functioning, which would cause an affected vehicle to enter a reduced performance safe state mode and a "Limited Performance Mode" indicator light will illuminate on the driver display. Although this condition has only been observed in one customer vehicle, it is possible that an affected vehicle could lose all exterior lighting and all electronic door locking functionality simultaneously with entering the reduced performance safe state mode. If a locked condition occurs, the vehicle can be exited by pulling the interior door handle twice. Rivian will replace the body control module in the affected vehicles. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-52-22-003-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may be prone to water collecting in the rocker panels under certain conditions such as water fording or heavy precipitation. Water collected in the rocker panels may create a sloshing sound or, over an extended period of time, may result in water seeping into the cabin. Rivian will inspect the area and, if necessary, retrofit a one way drain valve to allow proper drainage. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-26-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with a coolant filter clip that does not properly secure the coolant filter to the front subframe. If the coolant filter is not properly secured to the front subframe, it may operate with increased levels of noise and vibration from the front of the vehicle, which will be noticeable to the customer. Rivian will inspect, and, if necessary, replace the clip that secures the coolant filter to the front subframe. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-56-22-005-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with improperly secured front door fixed glass moldings. In some cases, the molding may not properly adhere to the body, resulting in wind noise. Rivian will inspect the front door fixed glass moldings on both sides of the vehicle and replace with upgraded components, if necessary. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
Tonneau Email
As you likely know, there are issues with our powered tonneau cover. While most are operating as intended, many are not. We want you to know we are aware of the issue and are working on a solution and a process for replacing existing tonneau covers. Right now, no action is required on your part; this is simply a proactive step to let you know we are working hard on this. Our goal is to have a solution early next year. Weâll reach out at that time with next steps. If your tonneau cover is operating properly, you should continue using it. If you have a service request currently filed for your tonneau cover or experience an issue in the near future, the Rivian Service Team will continue to be your main point of contact. We have interim solutions in place to help with the issue you may be experiencing. Weâve also created this list of FAQs to provide more detail. We are committed to ensuring our products are incredibly durable. We appreciate all the feedback we receive as it helps make us better.
RCA-46-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with front upper control arm bolt pass through holes in the shock tower that are larger than necessary. This could lead to premature wear of the control arm bushings, causing minor changes to vehicle suspension alignment. Rivian will inspect the front upper control arm bushings for wear and install washers on the front shock towers to better support the bushings. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RSB-56-22-001-1
Rivian is launching a technical service bulletin for some model year 2022 R1T vehicles that might have early revisions of interior door handles. In some situations, the handle might snap back when it is released, exerting excess force on the handle and potentially breaking it. If a vehicle is serviced for a broken handle, Rivian will proactively replace all 4 interior door handles with upgraded components.
RCA-78-22-010-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with an improperly routed cowl harness. If this harness is improperly routed, there is a potential for this harness to make contact with the windshield wiper mechanism during wiper use. If the harness contacts the windshield wiper mechanism and this condition persists over time, the vehicle may experience a rub-through of the wires in the harness. This potential rub-through condition may result in effects ranging from no function loss (if a redundant circuit is damaged) to disabled restraint, crash detection or other performance systems/modes. If there is a function loss, a fault indicator light will illuminate on the driver display alerting the driver to have service performed on their vehicle and/or the vehicle will enter into a reduced performance safe-state mode and a "Limited Performance Mode" indicator light will illuminate on the driver display. Rivian will inspect the harness and reroute, repair, or replace it if necessary to correct the condition. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-34-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with an onboard charger that cannot charge on alternating current (AC). The part supplier shipped onboard chargers that were built with a faulty component. Though AC charging may be disabled in these vehicles, direct current (DC) fast charging is still functional. Rivian will replace the onboard charger. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-60-22-001-1
Rivian is initiating a customer satisfaction campaign for some 2022 R1T vehicles that may have been built with weakened fasteners that secure some underbody panels. Heavy impact to the underbody panels could cause the fasteners to shear off and the underbody panels to become loose. If a significant number of the fasteners are broken there is a possibility that the panel could drag on the ground or detach from the vehicle, though this condition has not been observed to date in any customer vehicle. Rivian will replace these fasteners. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-22-009-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with a trapped jump start wire harness. This condition would prevent the jump start wire harness from being accessed in order to supply power to the 12V batteries from an external power source, preventing the vehicle from being âjump startedâ in the event of an over-discharged 12V battery. Rivian will inspect the jump start wire harness and reroute it if necessary. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-14-22-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with a low clearance condition between the front wheel speed sensor wire harness and the front dust shield. If the wheel speed sensor touches the front dust shield and this condition persists over time, the vehicle may experience a rub-through of the wires in the wheel speed sensor wire harness. The potential rub-through condition may cause the vehicle to enter into a reduced performance safe-state mode and a fault indicator light will illuminate on the driver display alerting the driver to have service performed on their vehicle. Rivian will inspect and, if necessary, reroute the harness or replace the wheel speed sensor to correct the condition. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-18-22-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with rear left-hand (LH) and/or right-hand (RH) upper lateral link fasteners that were over-torqued. Over time, this over-torquing may cause the components, including the bolt, mounting bracket and upper lateral link bushing to deform, resulting in a loose joint. The loose joint could result in a loss of wheel camber setting and a noticeable change in handling characteristics and tire wear. The customer may also notice increased noise from the rear of the vehicle. Rivian will replace both the LH and RH upper lateral links and their associated fasteners. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-22-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with drive unit housing bolts that were not fully torqued. This condition may result in insufficient force holding together the exterior casing of the front and/or rear drive unit(s). If the housings are not sufficiently secured, the drive unit(s) may operate with increased levels of noise and vibration, which will be noticeable to customers. The drive unit(s) may also leak transmission oil which may be noticeable to the customer. Ultimately, if these warning signs are ignored, the unit may experience decreased life. A failure of a drive unit would result in a reduced performance safe-state mode and a corresponding indicator light will illuminate on the driver display. Rivian will retorque the affected drive unit fasteners to the correct specification for all affected vehicles. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-22-008-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with older firmware. If the vehicle has not been updated, the user may experience impaired vehicle access when using key cards or wrist bands. If there is a loss of key card and wrist band function, the vehicle can still be unlocked, accessed, and activated through other means, including the Rivian provided key fob, phone app, or remote unlock from Rivian Service. Rivian will perform a 12V reset and update the vehicle firmware to correct this issue. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-18-22-003-1
Rivian is initiating a customer satisfaction campaign for some 2022 R1T vehicles that may experience vibration and noise from the left rear floor due to movement in the hydraulic suspension lines. Hydraulic suspension line movement could cause the lines to vibrate and make contact with the left rear floor and HV Battery housing while the vehicle is in motion. This condition may result in a loud, noticeable noise from the left rear floor and may eventually result in damage to the hydraulic suspension lines. Damaged hydraulic suspension lines may result in a loss of hydraulic suspension pressure, resulting in noticeable suspension sag, increased body roll, and/or the vehicle may enter a reduced performance safe-state mode with limited speed. If the vehicle enters a reduced performance safe-state mode, there will be a notification displayed and a malfunction indicator lamp illuminated on the driver display. Rivian will install a vibration damper to dampen vibrations and will ensure hydraulic suspension lines are fully restrained or replaced if damaged. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-22-007-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been paired with a key fob with older firmware. If the key fob firmware has not been updated, the key fob may experience rapid battery drain and possible loss of function. If the key fob experiences a battery drain, the driver will receive a notification on the driver display. If there is a loss of key fob function, the vehicle can still be unlocked, accessed, and activated through other means. These include Rivian-provided access cards and wrist bands, the Rivian smartphone app, or a remote unlock from Rivian Service. Rivian will replace the batteries in all key fobs and update the key fob firmware. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-22-005-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with a low clearance condition between the cowl harness and the steering column. If the cowl harness touches the steering column and this condition persists over time, the vehicle may experience a wear-through condition of the wires in the cowl harness. The potential wear-through condition may affect the steering angle sensor and/or turn signal wiring. If the steering angle sensor wiring is affected, the vehicle will enter into a reduced performance safe-state mode and a "Limited Performance Mode" indicator light will illuminate on the driver display alerting the driver to have service performed on their vehicle. If the turn signal wiring is affected, the turn signals may not properly function and a fault indicator light will illuminate on the driver display alerting the driver to have service performed. Rivian will install a cable tie to ensure clearance between the cowl harness and the steering column. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-22-006-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with a low clearance condition between the left front frame harness and the steering column intermediate shaft. If the frame harness touches the steering column intermediate shaft and this condition persists over time, the vehicle may experience a wear-through condition of the wires in the frame harness. The wear-through condition, which has not been observed to date in any customer vehicle, would only result if the frame harness length is near the limits of the specification and the nearby harness that normally constrains the frame harness is misrouted. The potential wear-through condition may result in a loss of electronic stability control. If loss of electronic stability control occurs, the vehicle will enter a reduced performance safe-state mode and an "Electronic Stability Control (ESC) system malfunction" indicator light will illuminate on the driver display alerting the driver to have service performed on their vehicle. Rivian will install a cable tie to ensure clearance between the frame harness and the steering column intermediate shaft. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-22-004-1
Rivian is initiating a customer satisfaction campaign for some 2022 R1T vehicles that may experience a wire harness clip becoming unseated under the front passenger seat. If this clip becomes unseated, there is a potential for this harness to make contact with the seat track during seat movement. While this potential contact has not been observed to date in any vehicle, it could result in damage to the wires inside the harness, which includes wires connecting to the seat belt anchor pre-tensioner, the seat-mounted side airbag, occupant classification sensor (OCS), and/or other seat functions such as powered movement. Damage to the occupant protection-related wires would illuminate the airbag warning light. If unrepaired, the damage may impact performance of the seat belt anchor pretensioner and OCS. If damage to the OCS wires results in a loss of the OCS, the system defaults to a 50% male deployment profile, deploying the passenger airbag if needed. The primary function of the seat belt and its retractor pretensioner would not be affected under the damaged wire condition described above. Rivian will inspect the front passenger seat body harness edge clip and wiring, reseating the edge clip as necessary. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-38-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with incorrect High Voltage (HV) cable brackets on the front drive unit. If the incorrect brackets are installed, the high voltage cables might become chafed over time, resulting in a "System Failure" indicator light and a notification that the vehicle needs service. Rivian will inspect the front drive unit HV cable brackets. If the incorrect brackets are installed, they will be replaced. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-78-22-002-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles. The gear guard camera wiring, contained within the spoiler assembly, may emit an electrical signal noise to the nearby high precision global navigation satellite system (GNSS) antenna which is also contained within the spoiler assembly. The signal noise may result in a loss of the highway assist feature. If the highway assist feature is engaged when this condition occurs, the driver will receive a driver takeover request with a âHighway Ending Soonâ message on the driver display. If the driver is attempting to engage highway assist, the âHighway Assist Not Availableâ notification will appear on the driver display. Rivian will replace the existing spoiler with a spoiler that has improved wiring that will not degrade the GNSS signal. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-18-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built without the damper reinforcement plate on top of the front damper. Without the damper reinforcement plate, the suspension loads may damage the shock tower over time. A damaged shock tower may result in additional suspension travel, a reduction in suspension stiffness, and abnormal noise noticeable to the customer. Rivian will inspect all affected vehicles. If a vehicle is found without a damper reinforcement plate, a new part will be installed. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-14-22-001-1
Some 2022 R1T vehicles may have been built with the left side front brake caliper installed on the front right or vice versa. Incorrect brake calipers may result in damage to the brake hoses. Customers may notice noise resulting from contact of the brake hose with the wheel weight. If the condition progresses, the brake hose could rub through. To date, we have not identified a rub-through on any vehicle. If a rub-through occurred, the customer would see a malfunction indicator light, and, in very rare circumstances, may experience degradation in braking performance. Rivian will inspect both the left and right front brake calipers. If an incorrect brake caliper is installed, it will be replaced with the correct caliper. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
RCA-82-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may experience inoperable headlamps, turn signals, position lamps, and daytime running lights at temperatures near -10°C (14°F) and below after being exposed for prolonged periods of time to such conditions when the vehicle is shut off (e.g., overnight). Customers may receive a malfunction indicator lamp warning and should notice that this lighting is not operational in darkened conditions. The side light bar remains operable and a vehicle reset may restore functionality. Rivian will calibrate and update the software related to the headlamps, turn signals, position lamps, and daytime running lights to prevent an inoperable condition at lower temperatures. Rivian is launching this campaign for customer satisfaction and the quality of Rivian vehicles.
RCA-78-22-003-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may be experiencing impaired telematic functionality due to lack of connectivity. Symptoms may include loss of GPS navigation, cellular connection, certain driver-activated assist functions and SOS connectivity. If these features are deactivated due to lost connectivity, the driver will receive âfeature unavailableâ alerts or other warnings on the vehicleâs center display. Rivian is launching this campaign for customer satisfaction and to improve the quality of Rivian vehicles.
RCA-56-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with hood mastic adhesive that does not entirely bond the outer hood to the inner hood. If the outer hood is not correctly bonded to the inner hood, fluttering may be observed while driving at speeds of 70+ mph. Rivian is launching this campaign for customer satisfaction and to improve the quality of Rivian vehicles.
RCA-72-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with a pinch condition of the passenger airbag wire harness in the instrument panel. If the wires are damaged the airbag light will illuminate, indicating a fault in the system. Rivian is launching this campaign for customer satisfaction and for the continuous improvement of Rivian vehicles.
RCA-78-22-001-1
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may experience a rear wheel liner wire harness (electronic parking brake and wheel speed sensor) pulling out of the harness holder during full wheel droop, allowing the harness to be out of position and contact the inside of the wheel. If the harness rubs through it could cause a loss of electronic parking brake and/or wheel speed sensor for that wheel. This could result in decreased parking brake performance. This condition was discovered after the off-road portion of a media event. The customer will receive adequate forewarning of this condition from the malfunction indicator lamp (MIL). Further, the vehicle will go into a limited performance mode and the electronic parking brake for the other wheel would still be able to hold a steep grade (20%) at GVWR. Installing cable ties will secure the rear wheel harnesses to the knuckle bracket to ensure retention. Rivian is launching this campaign for customer satisfaction and for the continuous improvement of Rivian vehicles.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.