Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
RE-IB-SB-96
This Service Bulletin is to inform about the modification done in the Rear shock Absorber. Reason: Continuous improvement Modification: Plastic cover added inside the shock absorber to restrict dust entry.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.