SB 24-007
Service Campaign
Communication indicating that a previously "over the air" update would instead be performed by a technician during a service call. At this time the customer's power controller upgrade would also be installed.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SB 24-007
Communication indicating that a previously "over the air" update would instead be performed by a technician during a service call. At this time the customer's power controller upgrade would also be installed.
SB 24-008
Communication to customers who already have the most up-to-date battery firmware, but who ordered and were expecting a self-install power controller upgrade. We determined it was better for our technicians to do the install. This bulletin advises the customer of our decision.
SB-24-006
Communication to Anthem customers indicating a previously "over the air" update was instead going to be complete by a technician visit.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.