SPNotice-001
Service Bulletin/Repair Instructions
On 19 trailers sold in June, July and August of 2019 the trailer safety chain was 25" in length instead of the designed 31" in length.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SPNotice-001
On 19 trailers sold in June, July and August of 2019 the trailer safety chain was 25" in length instead of the designed 31" in length.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.