SubaruNet Announcement (C
Other
This Announcement provides diagnostic assistance for CVT issues.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SubaruNet Announcement (C
This Announcement provides diagnostic assistance for CVT issues.
15-308-23R
This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.This is an revised version of the original bulletin.
16-132-20R
This Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed. This is an revised version of the original bulletin.
16-154-25R
This Service Information Bulletin announces the release of a new diagnostic assistance application for TR690 and TR580 CVT-equipped vehicles. This is an revised version of the original bulletin.
16-156-25R
This bulletin announces a design change made to the CVT Control Valve Body. The updated valve body incorporates an enhanced valve sleeve to improve durability. This is an revised version of the original bulletin.
16-158-26
This bulletin provides guidance when diagnosing chain slip, judder, shudder, and hesitation concerns on the TR580 model CVT transmissions used in the models listed.
15-304-22R
This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. (This is an revised version of the original bulletin.)
Article Locator
Techtips newsletter locator index.
15-333-25R
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin
SubaruNet Annoucement (E
This announcement is requesting retailer staff to retain the EyeSight protective hood covers from Generation 4 EyeSight cameras.
02-195-26
This bulletin announces the availability of reprogramming files for the Engine Control Module (ECM) for certain vehicles equipped with 3.6L engines.
01-167-08R
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
SubaruNet Announcement (R
This announcement provides information on the remanufactured CVT transmission program.
18-230-26
This bulletin announces the diagnostic procedures to be used when DTCs B1571(REFERENCE CODE INCOMPATIBILITY IMMOBILIZER CM TO ECM) and B1572(IMM CIRCUIT EXCEPT ANTENNA CIRCUIT) are detected by Keyless Access with Push Button Start(KACM).
07-240-26R
This Service Information Bulletin was developed to provide interim guidance for vehicles exhibiting DTC B2A20.
03-97-26
This bulletin announces the service manual correction regarding clutch master cylinder reservoir service procedures.
05-97-26
This Bulletin provides the diagnostic procedures to be followed when addressing customer concerns of steering wheel/vehicle body vibration when driving at highway speeds when tire/wheel balance is suspected.
10-105-25R
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
15-219-18R
This bulletin contains information to help when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully
SubaruNet Announcement (A
This announcement provides information on the use of aftermarket services or tools for programming immobilizer keys/fobs.
Subaru Tech Tips Special
This Subaru service and technical support line newsletter provides information on the next phase of TechShare.
15-300-22R
This Bulletin provides the diagnostic procedure for the STARLINK® Remote Engine Start (RES).
Subarunet Announcement (E
This announcement has been created to address difficulties with software updates on Subaru Select Monitors with DST-010 interface firmware has been updated.
05-84-21R
This bulletin announces availability of new front wheel hub assemblies incorporating bearing surfaces having increased resistance to imperfections resulting from shock loads.
18-226-25R
This Service Information Bulletin provides the Service Manual Correction to the diagnostic procedure for DTC B2A16 (Immobilizer Key Collation Diagnosis).
18-228-25R
This bulletin announces the diagnostic procedures to be used when DTCs P2096 (POST CATALYST FUEL TRIM SYSTEM TOO LEAN BANK 1) and P2097 (POST CATALYST FUEL TRIM SYSTEM TOO RICH BANK 1) are detected by the Engine Control Module (ECM).
15-333-25
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
18-228-25
This bulletin announces the diagnostic procedures to be used when DTCs P2096 (POST CATALYST FUEL TRIM SYSTEM TOO LEAN BANK 1) and P2097 (POST CATALYST FUEL TRIM SYSTEM TOO RICH BANK 1) are detected by the Engine Control Module (ECM).
Subaru Tech Tips (Article
Subaru service article locator.
15-130-08R
This bulletin provides information on the load carrying capacity reduced label when a port-installed or retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower.
07-233-25R
This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory.
07-236-25
This Bulletin outlines a comprehensive update to the dark current/parasitic draw diagnosis & testing procedures.
07-235-25
In the interest of customer satisfaction Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty coverage in the models listed. The extension will address instances of “phantom braking” or the EyeSight/RAB systems causing unnecessary stoppage/slowing of the vehicle.
16-156-25
This bulletin announces a design change made to the CVT Control Valve Body. The updated valve body incorporates an enhanced valve sleeve to improve durability.
07-233-25
This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory wjhich must be tested and reported every 30 days.
15-266-20R
This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.
15-320-24R
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
SubaruNet Announcement
Subaru of America, Inc. will release an OTA to perform a software update to the DCM. This is a preventive OTA.
13-108-25
This bulletin provides information on paint codes for vehicles in the 2026 line up.
Subaru Service Technical
Subaru Service Technical Support Newsletter special edition.
SubaruNet Annoucement
This announcment provides information on the release of the latest software updates to the Subaru Midtronics DSS-5000 Battery Diagnostic tool.
15-251-19R
This Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
SubaruNet Announcement (S
This announcement is to bring attention to the OTA for In-vehicle service appointment scheduler and In-vehicle message center.
01-168-09R
The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
02-192-24R
This Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage on FA and FB type engines.
14-31-25
This Bulletin announces availability of a User Guide and an informative video to supplement the recent releases to retailers of the SOA321152 and SOA321153 Terminal Test Kits.
09-51-08R
The purpose of this bulletin is to advise of SOA’s revised Catalytic Converter Recycling Program shipping procedure.
16-103-16R
This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly.
15-317-24R
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the Data Communication Module (DCM) Warranty from 3 years (36 months) of 36,000 miles to 8 years (96 months) or 100,000 miles, whichever comes first.
Subarunet Announcement
This announcement is in regard to special service tool shipment will be shipped directly to the Subar retailers during February.
RC5 Head Unit OTA
A head unit OTA will be available via cellular network for Mid and High Grade CP1.5 head units.
09-129-24R
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the Warranty coverage time period for the fuel pump impeller to 15 years.
07-59-07R
This bulletin is for information purposes only.The bulletin adresses design changes of the headlamps and rear combination lamps, where moisture and or condensation may develop on the inside of the lamp lenses.
15-312-23R
This bulletin announces repair procedures to be used when diagnosing dark current draw (parasitic draw) on vehicles equipped with Gen 1 Data Control Modules.
WTZ-85R
Subaru is recalling 2018 Legacy, Outback, and BRZ vehicles equipped with a certain combination of head unit hardware and software, due to the possibility of noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111 "rear visibility".
15-298-22R
This Service Information Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2 Telematics which are enrolled in the Subaru STARLINK® Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.
02-192-24
This Service Information Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage on FA and FB type engines.
07-178-21R
This Service Information bulletin is being released as guidance for proper testing and charging of vehicle batteries.
15-320-24
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
09-129-24
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the Warranty coverage time period for the fuel pump impeller to 15 years.
02-191-22R
This bulletin announces availability of the NEW genuine Subaru engine oil filter.
15-316-24R
This bulletin announces the procedures required to reprogram the DCM (Data Communication Module) in Gen1 Subaru vehicles in response to the 3G network sunsetting.
03-94-24
This bulletin outlines the judgment criteria to be used when inspecting front transverse link bushings to reduce unnecessary bushing replacement.
15-245-19R
This bulletin provides a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.0 Audio and Navigation head units (H/U) utilized in the models as listed.
Thermo Control Valve Vide
This thermo control valve video contains information on the replacement of thermo control valve.
13-107-24
This Bulletin provides SOA paint codes to help eliminate possible confusion for 2025 MY vehicles.
15-211-17R
This bulletin addresses reprogramming file availability and a software update installation procedure to provide optimization to the Harman Gen 3 Audio and Navigation head units utilized in the models as listed.
05-91-24
This Bulletin provides guidance for diagnosing a leaking front or rear suspension strut.
06-90-24
This bulletin provides diagnosis and procedure information to be applied when diagnosing potential fluid leaks on front and rear brake calipers. This information has been developed to reduce unnecessary brake caliper replacement.
16-112-18R
This bulletin announces a design change to the CVT select lever (shifter) mechanism in response to isolated customer concerns of not being able to remove the key from the ignition switch when the vehicle is in Park.
FAQ 15-317-24R
T16 Warranty Extension (15-317-24R) Frequently Asked Questions.
15-321-23R
This bulletin provides a repair procedure when diagnosing dark current draw on vehicles with GEN 1 Data Control Modules.
Subaru notice to
This letter provides information regarding the warranty extension for the Telematics Data Communications Module (DCM).
SubaruNet Announ
This announcement provides information in regard to the extension of the basic new car limited warranty for the Telematics Data Communication Module (DCM). This coverage will apply to the vehicles listed for vehicles sold or leased in the United States.
15-316-24
This bulletin provides procedures required for reprogramming the Data Communication Module (DCM) in Gen 1 Subaru vehicles due to sunsetting of the 3G network.
15-317-24
Subaru of America, Inc. (Subaru) is extending the Data Communication Module (DCM) warranty from three years (36 months or 36K miles) to eight years (96 months or 100K miles), whichever comes first. This extension is in light of the rare cases of dead batteries experienced by customers.Â
07-207-22R
In the interest of customer satisfaction, Subaru of America, Inc. is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.
09-110-23R
This Service Information Bulletin announces diagnostic service procedures to be followed when DTC P0420 (Catalyst System Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM).
09-110-23
This Service Information Bulletin announces diagnostic service procedures to be followed when DTC P0420 (Catalyst System Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). If DTC P0420 is found to be stored in the ECM, follow the diagnostic procedures outlined below.
18-231-23
This Bulletin announces additional information regarding error codes 1403- 1407 encountered when attempting an adjustment/calibration of the EyeSight® system after body repair procedures have been performed.
09-109-23
This bulletin announces diagnostic procedures along with availability of new Engine Control Module (ECM) reprogramming files to address DTC P2404 (Evap System Leak Detection Pump Sensor Circuit Range/Performance) detection.
07-223-23R
This bulletin announces the availability of a new Genuine Subaru Replacement Battery introduced to replace the current battery (SOA821B400). The new battery (SOA821B950) has a higher capacity and is slightly different in size.
15-285-21R
This Bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and generation.
07-223-23
This bulletin announces the availability of a new Genuine Subaru Replacement Battery introduced to replace the current battery (SOA821B400) once current inventory is depleted.
12-249-23R
This bulletin announces the recommended cleaning procedures to followed when encountering vehicles with long time exposure to pollen on painted surfaces on vehicles imported from Japan. This bulletin does not apply to SIA built vehicles.
06-87-22R
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty coverage for the electronic connector lock tab for the Electric Parking Brake (EPB) assembly used in the listed models.
15-240-19R
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
17-18-23
This bulletin announces availability of the one-time use mounting clip and spacer clip for the air bag curtain module.
07-217-23
This Bulletin announces additional cautions being added to the Ownerâs Manual and Service Manual regarding the operation of door locks.
16-131-20R
This Service Information Bulletin provides an updated diagnostic flow along with an IMPORTANT caution to follow for certain CVT solenoid related DTCs as listed.
Subarunet Announ
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is announcing an extension to the Basic New Car Limited Warranty for the Electronic Parking Brake (EPB) connector lock tab for certain 2015-2018MY Legacy, Outback & WRX models equipped with automatic transmissions.
5-88-21R
This bulletin announces a design change made to the front stabilizer bushings.
15-302-22
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
Subaru Tech Tips
Special Edition, 2012 current model subaru evaporative diagnostics and smoke testing.
15-298-22
This Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2 Telematics which are enrolled in the Subaru STARLINK® Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.
05-88-21
This bulletin announces a design change made to the front stabilizer bushings.
07-162-19R
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature.
12-203-16R
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame.
WRG-21R
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.
09-87-22
This bulletin announces availability of new reprograming files for the Engine Control Module (ECM).
18-223-22
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site.
15-192-22R
This bulletin has been developed to outline the steps for gathering basic essential information during diagnosis and repair of the Infotainment concerns. (Applicable to all models with Harman or Denso CP1 Infotainment).
09-83-21R
This bulletin announces design change to the water pump assembly.
15-293-22
This bulletin outlines the operating characteristics of the Remote Climate Control operation on hybrid vehicles.
15-291-22
Going forward when a customerâs vehicle is equipped with a DCM that does not have Software version ID DCM_06.00.17_20190816 installed and they wish to subscribe to Starlink Telematics Service, the DCM must be replaced.
03-87-21
This bulletin provides a repair procedure for R152 type rear differentials.
02-189-22
This Bulletin announces design changes to the engine oil and CVT fluid drain plugs.
09-83-21
This bulletin announces design change to the water pump assembly.
WRG-21
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.
12-228-21
This bulletin provides a service procedure to address customer concerns of a âsqueakingâ -type sound from the front seat(s).
16-102-16R
This bulletin provides a new flow chart and additional diagnostic tools to assist technicians with troubleshooting DTC P0841- SECONDARY OIL PRESSURE SENSOR PERFORMANCE.
15-195-16R
This bulletin provides important information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM) along with a new claim submission requirement.
18-213-21
This bulletin provides a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site.
12-253-18R
This bulletin provides a procedure to help identify the source of a squeaking, creaking or popping -type sound heard coming from the driverâs seat.
15-280-21R
Gen1 Telematics Reprogramming for 3G Sunset.
WUA-86R
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to update the Harman Kardon head unit on certain vehicles with the latest version of software.
07-195-21
This bulletin outlines changes in the service procedure for replacement of the Power Rear Gate control module.
15-254-19R
Map Data Update Procedure for Harman Gen 3.0 Navigation Equipped Head Units (H/U)
02-187-21
This bulletin outlines changes in the service procedure for engine oil pressure inspection.
18-206-21
Description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site.
05-85-21R
This bulletin announces a design change made to the TPMS valve assemblies.
12-318-21
This bulletin outlines a design change to the rear bumper reflex reflectors made to enhance retention into the bumper cover.
05-84-21
This bulletin announces availability of new front wheel hub assemblies incorporating bearing surfaces having increased resistance to imperfections resulting from shock loads.
15-221-18R
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3 Navigation and Display Audio systems.
11-201-21
This bulletin announces availability of reprogramming files to optimize the Engine Control Module (ECM). The new files will address DTC P0116 and hard starting in cold temperature concerns when an accessory engine block heater is utilized.
11-200-20R
This bulletin announces the availability of reprogramming files to optimize the Engine Control Module (ECM).
14-22-16R
To help reduce confusion and increase technician efficiency, Subaru of America, Inc. (SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.
12-308-21
This bulletin announces a design change made to the front seat hinge bolts.
07-182-20R
This bulletin provides details regarding the cause of a whining-type sound customers may have concern about when operating their power door locks (lock and/or unlock).
15-267-20R
This bulletin provides information related to the telematics system's Automatic Collision Notification (ACN) and Advanced Automatic Collision Notification (AACN) feature operation, diagnostic tips, and best practices.
18-203-20
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site.
03-85-20R
This bulletin announces the availability of new propeller shaft assemblies.
16-131-20
This Service Information Bulletin provides corrected diagnostics containing a revised flow for certain CVT solenoid related DTCs.
05-80-20
This bulletin announces availability of new Front Stabilizer Link assemblies equipped with a new dust boot material having enhanced durability and grease retention characteristics.
07-181-20
This Service Information Bulletin provides an important step currently missing from the Service Manual diagnostics for DTC B1572 âIMM CIRCUIT EXCEPT ANTENNA CIRCUITâ.
06-77-20R
This bulletin announces the availability of reprogramming files to optimize the control module for the Vehicle Dynamics Control system (VDCCM). DTCs C1531 and/or C1741 may set, the Hill Holder warning lamp and cancellation alarm may activate and/or the VDC warning lamp can illuminate.
07-179-20
This bulletin announces a design change made to the PRG control module.
Subaru Starlink
Update for STARLINK Multimedia Software and Navigation Maps.
15-271-20
This service information bulletin announces discontinuation of both the "Stitcher" app and the related News Radio feature from the STARLINK app lineup effective 12 midnight on Thursday, September 24, 2020.
07-124-17R
This bulletin announces reprogramming file availability to optimize the Body Integrated Unit (BIU).
15-238-19R
IMPORTANT: This Service Information Bulletin has been removed following Software Version 6 release to the field. Please refer to TSb 15-211-17R for Gen 3.0 and TSB 15-236-18R for Gen 3.1 the update on this condition.
15-266-20
This Service Information Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2 Telematics system equipped Subaru.
15-267-20
This document discusses some of the conditions that may trigger an Automatic Collision Notification (CAN) (Gen1) or Advanced Automatic Collision Notification (AACN) (Gen2), without a collision, airbag deployment, or accident taking place.
01-181-20
All Models (Vehicle Cleaning- COVID-19Best Practices)
15-263-20
In the intrest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty for the listed models and model years equipped with a Harman Gen. 3.0 Audio and Navigation head unit.
07-174-20
This service bulletin provides details of a correction to the diagnostic procedure for DTC B2350- REAR RADAR COMMUNICATION ERROR on the models listed.
15-262-20
This service bulletin announces the addition of diagnostics for DTC B224C: RADIO ANTENNA FAULTS to the service manuals of the models listed.
07-173-20
This Service Information Bulletin provides insight on how to address a customer concern of the rear hatch, Power Rear Gate (PRG) or trunk release operating (or finding the PRG/trunk open unexpectedly after parking) without a specific input (button press) from the operator.
17-17-13R
This bulletin provides information regarding Event Data Recorder (EDR) functionality which has been incorporated into the airbag system.
07-171-20
This Service Information Bulletin is in response to several battery sensor replacements resulting from improper removal and/or installation practices.
18-198-20
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site.
15-214-17R
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
07-152-19R
This bulletin announces availability of new power window switch assemblies.
Subaru Retailers
This announcement is in regards to the class action lawsuit regarding Harman Gen 3.0 Audio and Audio/ Navigation Head Units in certain Subaru vehicles.
07-162-19
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Currently, when the vehicle is locked by the auto-lock feature, if any door other than the driverâs door is unlocked manually before the driverâs door is unlocked, the auto-unlock operation is cancelled. The new logic keeps the auto-unlock operation from being cancelled regardless of which door is opened first.
15-227-18R
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation systemâs functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern.
15-228-18R
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual âInfotainment (Diagnostics) > Diagnostics with Phenomenaâ section as a starting point.
15-231-18R
This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.
15-220-18R
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
15-226-18R
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding USB functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
15-229-18R
This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual âInfotainment (Diagnostics) - Diagnostics with Phenomenaâ section as a starting point.
15-230-18R
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. Please apply the information captured in the checklist to the Harman Investigation Guide Questionnaire. If the concern you have is not listed, check the Service Manual âInfotainment (Diagnostics) - Diagnostics with Phenomenaâ section as a starting point.
15-254-19
On August 23rd, 2018, the first TomTom map update for Gen 3.0 Harman navigation equipped vehicles was made available. While the map update process is user-friendly, we ask that retailers assist customers with the map update procedure when requested as a courtesy, an opportunity to build retailer loyalty, enhance customer satisfaction and in keeping with the Love Promise. Retailers may also want to install this map update on any certified pre-owned or pre-owned vehicles in their inventory on their own. The site (dealer.subaru-maps.com) which is unique for retailers, is not the same as what customers will be accessing at home. If Service, Sales, and/or Parts Managers do not have a login, create an account from this page. There may be a short delay while retailer approval is pending.
WTW-82R
Subaru of America, Inc. (Subaru) is recalling all 2018 model year Legacy and Outback vehicles to reprogram the combination meter software to correct an error in the driving range indicator calculation in the multi-information display. A total of 228,648 U.S. vehicles will be affected by this recall.
15-253-19
This Service Information Bulletin provides the answer to potential inquiries regarding the STARLINK app being unable to play music files stored on a customerâs Android® phone / device through the head units (H/U) used in the applicable models listed above. This information is applicable ONLY to Android devices operating with Operating System (OS) version 10. IOS (AppleTM) devices are not affected.
15-225-18R
This Service Information bulletin provides a procedure to use when diagnosing the infotainment system, a DTC B2242- âUART COMMUNICATIONâ is stored in memory. UART communication occurs between the infotainment head unit (H/U) and the Auto HVAC system control panel.
12-246-18R
This bulletin provides a procedure for diagnosing and repairing customer concerns of a âpoppingâ or âsnappingâ -type sound heard when opening the sunroof. The sound may occur when the rear portion of the glass lid weatherstrip contacts or catches the roof frame when the sunroof is opened.
06-68-19R
This Service Information bulletin announces instruction for application of additional lubrication between the brake caliper support and pad clips. This will prevent the pad from dragging due to corrosion buildup which may result in uneven or premature wear of the replacement brake pads. This additional instruction applies to all models with brake pads using the upper and lower pad clips and has been added to the brake pad installation procedures found in the related Service Manuals.
10-90-19R
This bulletin announces a design change made to the HVAC control panels for the models listed above. The change will address customer concerns of the seat heater switches sticking in the âpressedâ position but not returning to âflushâ with the face of the control panel when released as shown in the photos below. A series of small air outlets (vents) has been added to the assembly to keep dust and dirt from accumulating and causing the switches to bind.
Harman-update-in
In efforts to increase customer satisfaction, Subaru of America, Inc. is now allowing all retailers to perform a one-time update the head unit software for Harman Gen 3 Audio and Navigation Head Units.
02-163-16R
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.
10-91-19
This bulletin announces availability of a new heater control assembly to address a small number of customer concerns about peeling of the surface finish / coating. Insufficient clearance between the heater control and the audio unit face above may cause a whitish or cloudy appearance and peeling to develop.
WUB-87
Subaru of America, Inc. (Subaru) is initiating a service campaign for certain 2015-2018 Legacy and Outback 2.5L SULEV vehicles. This campaign involves replacement of the front exhaust pipe assembly, which includes the catalytic converter. Due to an improper part number supersession for the EPF assembly, certain SULEV vehicles which had the EPF replaced by an authorized Subaru retailer may have had a non-SULEV specification part installed. Although there is no safety risk or noticeable change in vehicle operation, performance of the emission system may be insufficient to comply with required specifications.
WUB87-Announceme
Subarunet Aunouncement: Subaru of America, Inc. (Subaru) is initiating a service campaign/voluntary emissions recall for certain 2015-2018 model year Legacy and Outback SULEV (Super Ultra Low Emissions Vehicle) vehicles. This will affect 2,620 vehicles identified through Subaru warranty claim records indicating that the incorrect front exhaust pipe assembly may have been installed during a repair.
15-217-18R
IMPORTANT: This Service Bulletin has been as been replaced by TSB 15-240-19R entitled ?New Harman Audio Amplifiers?. Please refer to this new bulletin for the latest information regarding this condition.
07-153-19
This service bulletin announces availability of the cap portion (a.k.a. spark plug boot) as a service part separate from the complete ignition coil assembly. If the cap portion as shown in the illustrations below is damaged during removal or replacement, it is no longer necessary to replace the complete ignition coil assembly.
02-170-17R
This bulletin announces part information for new Active Valve Control System (AVCS) oil control solenoid valves (OCV) which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness connector portion of the valve. If oil seeps into the connector, over time, the Check Engine lamp may illuminate and set various AVCS-related DTCs.
15-240-19
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: ? Loss of audio output after turning the head unit off and back on again in a short amount of time ? Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance ? No response from the volume control knob.
06-70-19
This bulletin announces a change to the operating software included in the Vehicle Dynamic Control (VDC) Control Module and Hydraulic Unit (VDCCM&H/U) on the models listed above. This change is in response to a very small number of customer inquiries regarding the Hill Holder system?s indicator lamp blinking once along with a single tone (chirp)being heard when starting the engine using the key, push-button or with use of a remote engine start.
15-204-16R
Subaru of America, Inc. (Subaru) is recalling 2018 model year Legacy, Outback, and BRZ vehicles equipped with a certain combination of head unit hardware and software, due to the possibility of noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111 ? ?Rear Visibility.?
15-239-19
This Service information bulletin announces a design change made to the Cargo Net ? Rear Replacement Hardware Kit (F551SAG301). The new part number is F551SAN010. The change was made to address concerns regarding the ?mushroom? anchors either pulling out of the trim panel and or gapping visibly at the base of the anchor between the black plastic spacer and trim panel.
15-238-19
This Service Information bulletin is in response to a small number of customer concerns regarding the audio unit not being able to play certain types of audio Compact Discs (CDs). Harman Gen 3.0 head units which have previously received software updates (see claims history) and Gen 3.1 head units (used in 2019MY year vehicles) cannot play ?CD Extra? or ?Enhanced CD? -type audio CDs.
16-120-19
This bulletin provides a procedure to follow for addressing customer concerns of a shuddering condition or chattering -type sound heard or felt when making sharp turns. If an applicable vehicle presents with the condition as described, it is recommended to perform the transfer clutch break-in procedure as described.
10-90-19
This bulletin announces a design change made to the HVAC control panels for the models listed above. The change will address customer concerns of the seat heater switches sticking in the ?pressed? position but not returning to ?flush? with the face of the control panel when released as shown in the photos below. A series of small air outlets (vents) has been added to the assembly to keep dust and dirt from accumulating and causing the switches to bind.
02-178-18R
This Service Information bulletin announces a design change made to the rubber timing hole access plug to improve its retention and prevent water intrusion into the converter case.
16-111-18R
This bulletin announces reprogramming file availability to optimize the Transmission Control Module (TCM) used with the TR580 CVT. Contamination in a fluid pressure solenoid valve can cause a DTC P0841. The new logic will allow the solenoid to operate in a manner enabling it to discharge the contamination.
06-69-19R
This bulletin announces a design change made to the rear ABS wheel speed sensor on the models listed above. The change involves the addition of an additional shielding cover to protect the harness from damage caused by road debris.
05-67-19
This bulletin announces a slight design change made to the sealing areas of the wheel hub assemblies for the models as listed above. The change was made to enhance productivity during the vehicle assembly process.
WTW-82
Subaru of America, Inc. (Subaru) is recalling all 2018 model year Legacy and Outback vehicles to reprogram the combination meter software to correct an error in the driving range indicator calculation in the multi-information display.
12-253-18
This bulletin provides a procedure to help identify the source of a squeaking, creaking or popping -type sound heard coming from the driver?s seat. A change has been made to the Teflon bushings used in the seat cushion frame assembly.
15-235-18
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.
WTW-82-combi met
Current MY18 Outback & Legacy vehicles on Stop Sale can have the combination meter replaced through the normal United Radio procedures. Due to limited availability, ONLY retailer new vehicle inventory VINs are authorized for repair at this time. United Radio has been provided with a list of VINs for affected retailer new vehicle inventory to validate qualifying orders.
16-117-18
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT.
15-227-18
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system?s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. I
15-228-18
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
15-229-18
This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
15-230-18
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.
15-231-18
This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.
18-194-18
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes. We advise you to always refer to the STIS web site when looking for the latest Service information
02-171-18R
This bulletin provides a service procedure for installation of additional foam packing to enhance performance of the Ambient Air Temperature Sensor. The additional foam better insulates the sensor from engine compartment heat which may lead to setting a DTC P0072. This information is applicable to models with or without the Active Grill Shutter (AGS) system.
06-63-18R
This bulletin announces a design change to the EPB adapter cord harness connector. In some cases, the retaining tab of the connector may become damaged as a result of removal or installation for diagnosis and later and cause DTC C1956 or C1957 to set and the brake warning lamp to illuminate. The retaining tab portion of the connector has been changed to improve its durability and prevent recurrence of the DTC. If there is no prior history of disconnection and the connector lock tab is not damaged, check for another possible cause for these DTCs.
12-246-18
This bulletin provides a procedure for diagnosing and repairing customer concerns of a "popping" or "snapping" -type sound heard when opening the sunroof. The sound may occur when the rear portion of the glass lid weatherstrip contacts or catches the roof frame when the sunroof is opened.
07-131-18R
This bulletin provides a measurement and adjustment procedure for the stop lamp switch. An improperly adjusted (or faulty) stop lamp switch can cause any of the DTCs listed to set and result in the related system?s (e. g. VDC and/or EyeSight) warning lamp to illuminate.
15-220-18
This Service Information bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit
15-217-18
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.
11-177-18
This bulletin announces availability of ECM reprogramming files to optimize the ECM. These files will address isolated customer concerns of an engine RPM drop when the A/C system switches off during engine warm-up after a cold start.
16-111-18
This bulletin announces reprogramming file availability to optimize the Transmission Control Module (TCM) used with the TR580 CVT. Contamination in a fluid pressure solenoid valve can cause a DTC P0841. The new logic will allow the solenoid to operate in a manner enabling it to discharge the contamination.
07-131-18
This bulletin provides a measurement and adjustment procedure for the stop lamp switch. An improperly adjusted (or faulty) stop lamp switch can cause any of the DTCs listed above to set and result in the related system?s (e. g. VDC and/or EyeSight) warning lamp to illuminate.
15-216-18
50TH ANNIVERSARY EDITIONS ONLY. This Service Information bulletin provides detailed part information along with installation instructions for the optional 2018MY 50th Anniversary badges designed to commemorate 50 Years of Subaru in America.
hk-questionaire-
Post launch conditions may occur where certain combinations of inputs result in undesirable outputs. As such it is critical to gather all the details surrounding these events to allow SBR and Harman the ability to duplicate and then evaluate what is needed and then improve the system accordingly to prevent the undesired outcome in the future.
15-214-17
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
HARMON-TSG
The content of this ?Technical Support Guide? is based mostly on the respective region?s owner?s manual supplements for the Gen3.0 infotainment (HARMAN model Navigation/Audio) system.
07-124-17
This bulletin announces reprogramming file availability to optimize the Body Integrated Unit (BIU) and address the following customer concerns: ? If a customer exits the vehicle with the ignition OFF, all the doors closed and leaves the hazard warning switch ON, after about 75 seconds, the access key (models with push-button start) or the RKE fob buttons (models with key start) will not lock or unlock the doors. ? The power driver seat position control buttons are inoperative when opening the driver?s door after the push-button ignition switch is OFF. ? The power rear gate (PRG) is inoperative when using the dashboard control buttons or the access key button when the push-button ignition switch is OFF and all doors are closed.
02-170-17
This bulletin announces part information for new Active Valve Control System (AVCS) oil control solenoid valves (OCV) which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness connector portion of the valve. If oil seeps into the connector, over time, the Check Engine lamp may illuminate and set various AVCS-related DTCs.
12-229-17
This bulletin provides a service procedure for addressing customer concerns regarding an uneven gap between the hood and top of the headlamp.
13-100-17
Note: This is the most accurate information available at the time of printing. Various paint manufacturers designate their own stock numbers and coding information although many of the major suppliers are now using the SOA paint codes to help eliminate possible confusion. Their color formulations are updated on a continual basis. Some vendors may have different color names than those provided to them by SOA. Be sure to double-check the codes and formulas beforehand to help insure an accurate color match. Should discrepancies arise, please refer your Body Shop contact inquiries to the specific paint vendor or their jobber / supplier for the most updated formula information. The paint coding information can be found on the vehicle's VIN plate.
216316
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.
0116809R
Replacement Key and Immobilizer Info
171713R
Event Data Recorder (EDR) Function of Airbag Module
Announcements-2
Effective with all 2015 model year cars and forward, the oil change interval is changing to 6,000 miles or 6 months, whichever comes first.
12-164-14
FILM RESIDUE REMOVAL FROM UNDERSIDE OF FRONT SEAT CUSHION COVERS
064312R
ETC (Electronic Toll Collection) Device Mounting Guidelines
1213712R
EyeSight Acceptable Windshield Repair Areas
1516313
Accessory Trailer Hitch L101SAJ001
0214013
Oil Filler Cap Gasket Coming Unseated
171713
Event Data Recorder (EDR) Function of Airbag Module
1213512R
If you have copies of 12-135-12R please discard and refer to 07-72-13 for the latest repair procedure.
WQE41-1
Puddle Light Recall
036912R
6MT Transfer Driven Gear Bearing
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.