Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
15-308-23R
This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.This is an revised version of the original bulletin.
15-304-22R
This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. (This is an revised version of the original bulletin.)
Article Locator
Techtips newsletter locator index.
15-333-25R
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin
SubaruNet Annoucement (E
This announcement is requesting retailer staff to retain the EyeSight protective hood covers from Generation 4 EyeSight cameras.
01-167-08R
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
SubaruNet Announcement (R
This announcement provides information on the remanufactured CVT transmission program.
07-240-26R
This Service Information Bulletin was developed to provide interim guidance for vehicles exhibiting DTC B2A20.
03-97-26
This bulletin announces the service manual correction regarding clutch master cylinder reservoir service procedures.
05-97-26
This Bulletin provides the diagnostic procedures to be followed when addressing customer concerns of steering wheel/vehicle body vibration when driving at highway speeds when tire/wheel balance is suspected.
10-105-25R
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
15-219-18R
This bulletin contains information to help when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully
SubaruNet Announcement (A
This announcement provides information on the use of aftermarket services or tools for programming immobilizer keys/fobs.
Subaru Tech Tips Special
This Subaru service and technical support line newsletter provides information on the next phase of TechShare.
15-300-22R
This Bulletin provides the diagnostic procedure for the STARLINK® Remote Engine Start (RES).
Subarunet Announcement (E
This announcement has been created to address difficulties with software updates on Subaru Select Monitors with DST-010 interface firmware has been updated.
18-226-25R
This Service Information Bulletin provides the Service Manual Correction to the diagnostic procedure for DTC B2A16 (Immobilizer Key Collation Diagnosis).
15-333-25
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
Subaru Tech Tips (Article
Subaru service article locator.
15-130-08R
This bulletin provides information on the load carrying capacity reduced label when a port-installed or retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower.
07-233-25R
This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory.
07-236-25
This Bulletin outlines a comprehensive update to the dark current/parasitic draw diagnosis & testing procedures.
07-233-25
This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory wjhich must be tested and reported every 30 days.
15-266-20R
This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.
15-320-24R
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
SubaruNet Announcement
Subaru of America, Inc. will release an OTA to perform a software update to the DCM. This is a preventive OTA.
13-108-25
This bulletin provides information on paint codes for vehicles in the 2026 line up.
Subaru Service Technical
Subaru Service Technical Support Newsletter special edition.
SubaruNet Annoucement
This announcment provides information on the release of the latest software updates to the Subaru Midtronics DSS-5000 Battery Diagnostic tool.
15-251-19R
This Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
SubaruNet Announcement (S
This announcement is to bring attention to the OTA for In-vehicle service appointment scheduler and In-vehicle message center.
01-168-09R
The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
02-192-24R
This Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage on FA and FB type engines.
14-31-25
This Bulletin announces availability of a User Guide and an informative video to supplement the recent releases to retailers of the SOA321152 and SOA321153 Terminal Test Kits.
09-51-08R
The purpose of this bulletin is to advise of SOA’s revised Catalytic Converter Recycling Program shipping procedure.
Subarunet Announcement
This announcement is in regard to special service tool shipment will be shipped directly to the Subar retailers during February.
RC5 Head Unit OTA
A head unit OTA will be available via cellular network for Mid and High Grade CP1.5 head units.
07-59-07R
This bulletin is for information purposes only.The bulletin adresses design changes of the headlamps and rear combination lamps, where moisture and or condensation may develop on the inside of the lamp lenses.
15-298-22R
This Service Information Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2 Telematics which are enrolled in the Subaru STARLINK® Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.
02-192-24
This Service Information Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage on FA and FB type engines.
07-178-21R
This Service Information bulletin is being released as guidance for proper testing and charging of vehicle batteries.
15-320-24
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
02-191-22R
This bulletin announces availability of the NEW genuine Subaru engine oil filter.
03-94-24
This bulletin outlines the judgment criteria to be used when inspecting front transverse link bushings to reduce unnecessary bushing replacement.
Thermo Control Valve Vide
This thermo control valve video contains information on the replacement of thermo control valve.
13-107-24
This Bulletin provides SOA paint codes to help eliminate possible confusion for 2025 MY vehicles.
05-91-24
This Bulletin provides guidance for diagnosing a leaking front or rear suspension strut.
06-90-24
This bulletin provides diagnosis and procedure information to be applied when diagnosing potential fluid leaks on front and rear brake calipers. This information has been developed to reduce unnecessary brake caliper replacement.
15-302-22
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
Subaru Tech Tips
Special Edition, 2012 current model subaru evaporative diagnostics and smoke testing.
15-192-22R
This bulletin has been developed to outline the steps for gathering basic essential information during diagnosis and repair of the Infotainment concerns. (Applicable to all models with Harman or Denso CP1 Infotainment).
14-22-16R
To help reduce confusion and increase technician efficiency, Subaru of America, Inc. (SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.
01-181-20
All Models (Vehicle Cleaning- COVID-19Best Practices)
17-17-13R
This Bulletin provides information regarding Event Data Recorder (EDR) functionality which has been incorporated into the airbag system.
16-114-18
HYBRID MODELS ONLY. This Service Information bulletin provides revised diagnostics to follow when troubleshooting a DTC P0C79, ?Drive Motor ?A? Inverter Voltage Too High?.
07-135-18
HEV MODELS ONLY. This Service Information bulletin informs of a potentially incorrect display when a DTC is stored in either the Hybrid Power Control Module (HPCM) or in the OBD menu, Mode $02 while retrieving freeze-frame data (FFD). If a DTC is stored in either of these ECMs, a list of 42 codes may be returned in error when using either SSM4 or a Generic Scan Tool (GST). DTCs stored in other ECMs continue to be displayed normally.
16-112-18R
This bulletin announces a design change to the CVT select lever (shifter) mechanism in response to isolated customer concerns of not being able to remove the key from the ignition switch when the vehicle is in Park. The cause is contamination of the Park-Range switch internal components.
07-128-18R
This Service Information bulletin provides a measurement and adjustment procedure for the stop lamp switch. An improperly adjusted (or faulty) stop lamp switch can cause any of the DTCs listed to set and result in the related system?s warning lamp to illuminate.
06-59-17R
This Service Information bulletin announces availability of a new front brake pad shim kit to specifically address customer concerns of a squeaking or squealing sound on the models listed. The new shims incorporate a new laminated design with increased damping characteristics to eliminate vibration identified as the root cause of the sound. The new kits include shims only (NO brake pads).
11-180-18
HYBRID MODELS ONLY. This bulletin announces the availability of reprogramming files to optimize the ECM and address DTCs P0A78 and P1C2A. When either of these DTCs is stored, the Hybrid/HEV functions are inoperative. The new logic will prevent damage to the drive motor by adding a fail-safe feature for improved current level control.
15-222-18
This bulletin announces a design change to the A/C Condenser receiver-dryer assembly. The change involves the addition of a rubber end cap and retaining clip onto the bottom of the receiver-dryer tank portion to prevent corrosion intrusion and enhance sealing.
18-193-18
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes. We advise you to always refer to the STIS web site when looking for the latest Service information. Printed pages will not be made available to update printed Service Manuals.
12-234-18
This bulletin provides a repair procedure for replacing the foam cushion installed between the top front edge of the IP and the windshield glass. Use the supplied Service Procedure to address a customer concern involving the foam cushion becoming visible above the IP near the defroster vent outlets
07-134-18
This Service Information bulletin provides a new troubleshooting chart to use when diagnosing a DTC B1760 related to the Occupant Detection System (ODS). Following these diagnostic steps will help avoid unnecessary ODS sensor / seat cushion assembly replacement
16-107-17R
2010-15 Legacy/ Outback 2.5L NA CVT, 2015 Legacy/ Outback 3.6L NA CVT, 2012-15 Impreza 2.0L NA CVT, 2013-15 Crosstrek 2.0L NA CVT, 2014-15 Crosstrek Hybrid CVT 2014-15 Forester 2.5L NA CVT 2014-15 Forester 2.0L Turbo CVT 2015 WRX 2.0L Turbo models only. In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT. Additionally, vehicles which are more than ten (10) years old or beyond one-hundred thousand (100,000) miles at the time customer notification letters are mailed are being offered additional coverage for a period of one-year from the date of the customer notification letters. For these vehicles, retailers must contact Subaru Claims Helpline prior to claims submission at 1-866-SUBARU2 (1-866-782-2782)
06-61-18
This bulletin announces availability of new VDC Control Module & Hydraulic Units (VDCCM&H/U) to address isolated customer concerns of the green Hill Holder light blinking and cancel warning alarm sounding during cranking / starting the engine
02-157-14R
2013-14MY Legacy and Outback Models with 2.5L FB Engines, 2011-14MY Forester Models with 2.5L FB Engines, 2015 MY Forester (Manual Transmissions Only), with 2.5L FB Engines, 2012-13 MY Impreza and XV Crosstrek Models with 2.0 FB Engines, 2014-15 MY Impreza and XV Crosstrek Models (Manual Transmissions Only) with 2.0 FB Engine As part of our dedication to customer satisfaction, Subaru of America, Inc. is initiating a program to extend the original New Car Powertrain Limited Warranty coverage for excessive engine oil consumption on applicable vehicles to 8 years / 100,000 miles from the original warranty start date. This Warranty Extension will not cover any excessive engine oil consumption found to be a result of any condition(s) other than those specifically described in this bulletin
12-231-18R
This bulletin announces a design change to the air vent grille located in the lower portion of the trunk (or cargo) area. The shutters of the vent grille are designed to open briefly and relieve cabin pressure when the doors are shut with the windows fully closed. The vent grilles have rubber ?shutters? which occasionally, may catch on the frame (case) portion and not close properly allowing outside air / odor to enter the cabin.
12-232-18
This bulletin announces a design change to the front seat back upholstery retaining hooks (HOOK FLAT MAT). The change is in response to customer concerns of discomfort coming from the center of the seat back and outside bolsters. When a hook fails, the center (flat) portion of the seat back drops inward from lack of support. If not repaired, with continued use, the seat back frame may break down the foam padding covering it. Eventually, the frame will likely wear through and damage the trim cover.
07-131-18
This bulletin provides a measurement and adjustment procedure for the stop lamp switch. An improperly adjusted (or faulty) stop lamp switch can cause any of the DTCs listed above to set and result in the related system?s (e. g. VDC and/or EyeSight) warning lamp to illuminate.
07-132-18
HYBRID MODEL ONLY. This bulletin provides a revised diagnostic procedure for DTC P1C14 (Generator Performance).
12-231-18
( 2017-2018MY Impreza - 5 Dr Only)
16-108-17R
HYBRID MODELS ONLY. In conjunction with current TSB 16-94-15R, this bulletin provides a new service procedure for repairing the drive motor case assembly. Previously, failure of the non-serviceable o-rings on the electric oil pump relief valve located inside the case required replacement of the complete motor case assembly. Although these o-rings are still not serviceable, a new relief valve assembly, p.n. 31869AA001 (with new o-rings already installed) is now available separately.
06-55-16R
EXCLUDES HYBRID MODELS. This bulletin announces a design change to the brake light switch (BLS) to reduce the possibility of improper illumination of the ABS and/or VDC warning lamp. In the event a product containing silicone is used to lubricate the BLS or for other purposes in the area around the switch, a non-conductive coating may develop over time on the internal electrical contacts and affect operation of the switch. On / Off signal output from the BLS is critical for proper operation of various systems on the vehicle. When the switch does not operate properly, warning lamps illuminate and DTCs are stored. A table with BLS-related DTCs and additional information is provided in the Service Procedure information. A photo of the switch changes is shown below. This bulletin also provides a diagnostic and adjustment procedure to be used when diagnosing brake light switch-related DTCs.
07-119-17R
This Service Information bulletin announces a production method change to the rear combination lamp assembly. The application procedure of the anti-fog coating was changed to prevent a customer concern of visible drip marks (or streaks) appearing on the inside of the lamp lens.
02-170-17
This bulletin announces part information for new Active Valve Control System (AVCS) oil control solenoid valves (OCV) which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness connector portion of the valve. If oil seeps into the connector, over time, the Check Engine lamp may illuminate and set various AVCS-related DTCs.
10-83-15R
Models with Manual HVAC Systems only. This Service Information bulletin provides precautions to use when removing the HVAC control panel to prevent damaging the blower fan speed switch. When removing the control panel, if the fan speed switch wiring harness is pulled taught or becomes stressed, the switch may be damaged. If the connector (lower) portion of the switch becomes separated from the switch body even slightly (see Fig. 1 on page 2), the HVAC control panel assembly must be replaced. The switch itself is not serviceable. The related instrument panel (IP) wiring harness must also be inspected and replaced if any damage is confirmed. NOTE: For 2012MY Impreza, see TSB 10-78-12, dated 4/18/2012.
15-168-13R
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.
12-224-17R
This bulletin provides a procedure for replacement of the black foam rubber insulating cushions for the roof rails. In rare cases, the cushion(s) may come loose and begin to protrude from under the roof rails where they contact the body.
07-119-17
This Service Information bulletin announces a production method change to the rear combination lamp assembly. The application procedure of the anti-fog coating was changed to prevent a customer concern of visible drip marks (or streaks) appearing on the inside of the lamp lens.
02-166-17R
This bulletin outlines design changes made to the upper oil pan assembly on FA and FB engines used on the models listed above. There have been isolated cases where the sealer used between the upper oil pan and the crankcase has become displaced resulting in engine oil seepage. Revisions made to the upper oil pan casting: * The mating flange thickness of the casting in the area identified as the cause for the seepage has been increased by 5.5mm. (See images provided in the Parts Information section below.) This thickness increase creates the need for a longer bolt to provide proper tightening and retention. * An additional mounting point has been added to the ribbing inside the casting to increase retention of the steel baffle plate and eliminate vibration.
16-107-17
CVT MODELS ONLY. In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT. Additionally, vehicles which are more than ten (10) years old or beyond one-hundred thousand (100,000) miles at the time customer notification letters are mailed are being offered additional coverage for a period of one-year from the date of the customer notification letters. A copy of the customer letter is attached to this bulletin as reference.
02-168-17
This Service Information bulletin announces a material change to the engine accessory drive / v-belt made to address customer concerns of a slipping belt (squeal or chirping) sound.
02-166-17
This bulletin outlines design changes made to the upper oil pan assembly on FA and FB engines used on the models listed above. There have been isolated cases where the sealer used between the upper oil pan and the crankcase has become displaced resulting in engine oil seepage.
1221717
This bulletin announces a design change made to the front seat outer hinge cover trim panels. In some cases, when exiting the vehicle, the trim panel may inadvertently get kicked and become dislodged from the seat cushion assembly. The shape of the front portion of the panel has been changed to prevent this condition.
02-164-16
This Service Information bulletin announces a design change to the internal contact portion of the oil pressure switch to increase durability
09-64-16
This Service Information bulletin announces a change to the shape of the rubber cap used on the flange nuts securing the sub-level sending unit to the fuel tank. In addition, two of the caps are now used in production instead of only one. This change was made to enhance productivity during vehicle assembly.
15-193-16R
All 2012 to 2015 Models Equipped with Fujitsu Ten (F10) Generation 1 (Gen1) Audio / Navigation Systems. This bulletin announces a new procedure for updating the operating software used in F10 Gen1 audio / navigation systems. This new procedure eliminates the need to exchange the head unit / SD card to obtain software-related updates and operating enhancements.
12-207-16
This bulletin announces a change to the procedure used in production of the rear door glass assembly. The bottom edge of the door glass is pressed into a metal channel lined with rubber. The channel attaches the door glass assembly to the window regulator. In below-freezing temperature conditions, water freezing in the channel combined with the door glass sticking to the door weatherstrip can increase chance of the glass separating from the channel when attempting to operate (lower) the window. A lubricant has been added to the rubber portion to insure the glass gets fully seated during assembly which maximizes the clamping force of the channel on the glass.
216316
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.
12-206-16
All Models Listed with Seat Lifter Feature. This bulletin provides a procedure to address a customer reported cosmetic condition of surface rust appearing on the inner seat cushion frame of the front seat assemblies.
16-102-16
TSB: All Models Equipped with CVT Transmissions. This Service Information bulletin provides a new flow chart and additional diagnostic tools to assist Technicians with troubleshooting DTC P0841- SECONDARY OIL PRESSURE SENSOR PERFORMANCE.
10-84-16R
This bulletin announces the availability of a new Air Conditioning compressor / clutch assembly to address customer concerns of the system not operating. Electrical windings located inside the clutch assembly have been changed to eliminate the condition. The service procedure will involve replacement of the A/C compressor and clutch as a complete assembly.
15-201-16
This Service Information bulletin announces a design change to the retractable portion of the tonneau cover made to address customer concerns of the cover retracting on its own while driving on rough roads. The shape and length (an additional 1mm) of the stoppers on both ends of the brace which secure the cover when in use have been changed as shown in the illustration below.
16-94-15R
Hybrid Electric Vehicle (HEV) only. This bulletin provides a diagnosis and repair procedure for DTC P172A and / or P0B0B. When either of these DTCs is stored, a leaking o-ring which seals the electric oil pump relief valve may allow CVT fluid to enter the pump?s electric motor. Although current Service Manual diagnostic procedures instruct replacement of multiple components, this information will help isolate the actual failed component for a more cost-effective repair.
02-157-14R-4-28-
Revised TSB. As part of our dedication to customer satisfaction, Subaru of America, Inc. is initiating a program to extend the original New Car Powertrain Limited Warranty coverage for excessive engine oil consumption on applicable vehicles to 8 years / 100,000 miles from the original warranty start date.
02-157-14N
Oil Consumption Class Action Claim Notice Clarification VIN break point clarification Memo. Recently SOA has become aware of some retailer questions regarding the VIN breakpoint information supplied as part of the class action notice.
122663
Remote Engine Start Systems Trouble Shooting Guide
12-182-15R
This bulletin announces availability of a new front door checker mechanism designed to hold the doors more securely when they are in partially open / closed positions. An additional detent position has also been added.
02-157-14FAQ
Oil Consumption Class Action Law Suit Frequently Asked Questions
10-84-16
This bulletin announces the availability of a new Air Conditioning compressor / clutch assembly to address customer concerns of the system not operating. Electrical windings located inside the clutch assembly have been changed to eliminate the condition. The service procedure will involve replacement of the A/C compressor and clutch as a complete assembly.
02-157-14R-4-13-
Revised TSB. As part of our dedication to customer satisfaction, Subaru of America, Inc. is initiating a program to extend the original New Car Powertrain Limited Warranty coverage for excessive engine oil consumption on applicable vehicles to 8 years / 100,000 miles from the original warranty start date.
05-61-16
This bulletin announces a design change to the front strut mounts intended to address customer concerns of a popping-type sound which may be heard when making low speed turns.
07-107-16
THIS BULLETIN ANNOUNCES AVAILABILITY OF REPROGRAMMING FILES TO OPTIMIZE THE DRIVE MOTOR CONTROL MODULE (DMCM), PART OF THE HYBRID ELECTRICAL SYSTEM. IN RARE CASES, IF THE OPERATOR CYCLES THE IGNITION OFF THEN BACK ON AGAIN WITHIN A VERY SHORT PERIOD OF TIME, THE CHECK ENGINE LAMP MAY COME ON AND STORE DTC P0604 IN MEMORY (ACCOMPANIED BY A DETAIL CODE 0901).
15-193-16
This bulletin announces a new procedure for updating the operating software used in F10 Gen1 audio / navigation systems. This new procedure eliminates the need to exchange the head unit / SD card to obtain software-related updates and operating enhancements. All 2012 to 2015 Models Equipped with FujitsuTen (F10) Generation 1 (Gen1) Audio / Navigation Systems
PEOCCAS
PROPOSED ENGINE OIL CONSUMPTION CLASS ACTION SETTLEMENT RECENTLY YOU MAY HAVE SEEN VARIOUS ONLINE AND OTHER MEDIA ARTICLES REGARDING SUBARU OF AMERICA, INC. REACHING A PROPOSED SETTLEMENT IN A CLASS ACTION LAWSUIT FOR ALLEGED OIL CONSUMPTION CONCERNS ON CERTAIN SUBARU VEHICLES. SOME MEDIA OUTLETS ALSO SUPPLIED VARYING INFORMATION ON THE CONTENTS OF THIS SETTLEMENT. THE FOLLOWING INFORMATION IS BEING PROVIDED TO YOU, OUR RETAILERS, IN ADVANCE OF ANY CUSTOMER NOTIFICATION.
07-98-15
THIS BULLETIN ANNOUNCES A CHANGE TO THE POWER SUPPLY RELAY USED FOR THE DRIVE MOTOR CONTROL MODULE (DMCM) AND THE COOLING FAN / DRIVE MOTOR INVERTER. IN SPECIFIC COLD CLIMATE (BELOW FREEZING) CONDITIONS, IF THERE IS A SMALL AMOUNT OF CONDENSATION INSIDE THE RELAY, IT CAN IN RARE CASES FREEZE AND CAUSE THE RELAY TO REMAIN OPEN WHICH IN SOME CASES, SETS DTCS P1C30 AND / OR U0110.
16-97-15
THIS BULLETIN PROVIDES A PROCEDURE FOR DIAGNOSING A CUSTOMER CONCERN OF A DELAYED AND / OR HARSH ENGAGEMENT OF THE CVT (MODEL TR580) WHEN SHIFTING INTO REVERSE OR DRIVE FROM NEUTRAL. ALL 2013-16MY, 4-CYLINDER, N/A MODELS WITH CVT
02-162-15R
THIS SERVICE INFORMATION BULLETIN ANNOUNCES A DESIGN CHANGE TO THE OIL PRESSURE SWITCH ASSEMBLY. NICKEL PLATING HAS BEEN APPLIED TO THE INTERNAL SWITCH CONTACTS TO ENHANCE THEIR DURABILITY AND REDUCE THE POSSIBILITY OF POOR CONTACT WHICH COULD AFFECT OPERATION OR CAUSE IMPROPER ILLUMINATION OF THE OIL PRESSURE WARNING LAMP. A SMALL PILOT PORTION WAS ADDED TO THE THREADED AREA ON P.N. 25240KA051 AS SHOWN IN THE ILLUSTRATION BELOW. REVISED PRODUCTION CHANGE INFORMATION.
02-162-15
THIS SERVICE INFORMATION BULLETIN ANNOUNCES A DESIGN CHANGE TO THE OIL PRESSURE SWITCH ASSEMBLY. NICKEL PLATING HAS BEEN APPLIED TO THE INTERNAL SWITCH CONTACTS TO ENHANCE THEIR DURABILITY AND REDUCE THE POSSIBILITY OF POOR CONTACT WHICH COULD AFFECT OPERATION OR CAUSE IMPROPER ILLUMINATION OF THE OIL PRESSURE WARNING LAMP. A SMALL PILOT PORTION WAS ADDED TO THE THREADED AREA ON P.N. 25240KA051 AS SHOWN IN THE ILLUSTRATION BELOW.
18-182-15
THE PURPOSE OF THIS BULLETIN IS TO PROVIDE A DESCRIPTION OF CURRENT CHANGES TO SERVICE MANUALS AVAILABLE VIA THE SUBARU TECHNICAL INFORMATION SYSTEM (STIS) WEB SITE. THE TABLES CONTAINED WITHIN THIS BULLETIN ARE TO BE USED AS GUIDES FOR BECOMING AWARE OF THE LATEST CHANGES. WE ADVISE YOU TO ALWAYS REFER TO THE STIS WEB SITE WHEN LOOKING FOR THE LATEST SERVICE INFORMATION. PRINTED PAGES WILL NOT BE MADE AVAILABLE TO UPDATE PRINTED SERVICE MANUALS.
06-50-15
THIS BULLETIN INFORMS OF A PARTS CHANGE TO THE BRAKE SYSTEM MASTER CYLINDER AND VACUUM BOOSTER. WHENEVER REPLACEMENT OF EITHER OF THESE COMPONENTS IS REQUIRED, THE IDENTIFICATION PROCEDURE PROVIDED BELOW MUST BE FOLLOWED TO INSURE THE PROPER PARTS ARE ORDERED AND INSTALLED AS A SET.
SB-06-50-15
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
11-157-15
THIS BULLETIN ANNOUNCES AVAILABILITY OF REPROGRAMMING FILES TO ADDRESS CUSTOMER CONCERNS OF AN EXTENDED CRANKING TIME BEFORE THE ENGINE STARTS.
HERG
HYBRID EMERGENCY RESPONSE GUIDE
SB-06-48-15
SUBARU: ON SOME VEHICLES, TO REDUCE POSSIBILITY OF IMPROPER ILLUMINATION, A CHANGE IN DESIGN FOR STOP LIGHT SWITCH FOR ABS AND/OR VDC WARNING LAMP. MODELS 2012-14 IMPREZA, XV CROSSTREK (EXCEPT HYBRID), 2008-14 WRX, STI, 2014 FORESTER. *PE
04-13-14R
SERVICE BULLETIN IF YOU RECEIVE A CUSTOMER CONCERN OF THE EPS WARNING LIGHT COMING ON AND DIAGNOSTICS SHOW A DTC C2532 STORED IN MEMORY, A NEW EPS CONTROL UNIT IS NOW AVAILABLE TO ADDRESS THIS CODE. THERE MAY ALSO BE A CUSTOMER CONCERN OF INCREASED STEERING EFFORT ALONG WITH THE EPS WARNING LIGHT COMING ON.
SB-04-13-14R
SUBARU: AN ISSUE OF INCREASE STEERING EFFORT, ELECTRIC POWER STEERING (EPS) WARNING LIGHT COMES ON WITH DIAGNOSTIC TROUBLE CODE (DTC) C2532 AND TO ADDRESS CODE A NEW EPS CONTROL UNIT THAT IS AVAILABLE. MODEL 2014 FORESTER, 2012-14 IMPREZA, XV CROSSTREK (INCLUDING HYBRID). *PE
02-160-15
This Service Information bulletin provides revised procedures for inspection and measurement of the cylinder block assembly to determine whether or not replacement is necessary. Read through and understand this information completely before proceeding with any repairs to the cylinder block. All Models with FA and FB Engines, 2011MY and Later.
12-182-15
THIS BULLETIN ANNOUNCES AVAILABILITY OF A REVISED FRONT DOOR CHECKER MECHANISM DESIGNED TO HOLD THE FRONT DOORS MORE SECURELY WHEN THEY ARE IN PARTIALLY OPEN POSITIONS. AN ADDITIONAL DETENT POSITION HAS ALSO BEEN ADDED.
11-149-14R
THIS BULLETIN ANNOUNCES THE AVAILABILITY OF REPROGRAMMING FILES AND A REVISED OIL LEVEL SWITCH TO OPTIMIZE THE ECM LOGIC FOR ENGINE OIL LEVEL DETECTION IN THE EVENT OF FALSE OR PREMATURE LOW ENGINE OIL LEVEL WARNING LAMP ILLUMINATION. REVISED TO INCREASE ENGINE OIL QUANTITIES.
SMG-SS
THIS ANNOUCMENT IS TO ANOUCE THE STOP THE SALES OF THE (2012 TO 2015) IMPREZA AND (2013 TO 2015) XV CROSSTREK SPORT MESH GRILLES.
15-179-15R
THIS SERVICE INFORMATION BULLETIN CONTAINS A SERIES OF SCREEN SHOTS WITH INSTRUCTIONS WHICH PROVIDE A PROCEDURE FOR PAIRING ANDROID SMARTPHONES TO BLUETOOTH-EQUIPPED CLARION AUDIO UNITS. THE PROCEDURE INVOLVES CHANGING THE AUDIO UNITS DEFAULT PASSKEY WHICH MUST BE ENTERED INTO THE SMARTPHONE DURING THE PAIRING PROCESS. ONCE THE PASSKEY IS CHANGED FROM 1234 TO 0000, TESTING RESULTS HAVE SHOWN THE REMAINDER OF THE PAIRING PROCESS COMPLETES NORMALLY.
NAVI- SYSTEM-1
GEN I SD CARD NAVIGATION SYSTEM TROUBLE SHOOTING GUIDE
1114514R-3
Reprogramming File Availability for Oil Level Detection
1114914R-1
Reprogramming File Availability for Oil Level Detection
1114914R
Reprogramming File Availability for Oil Level Detection
11-149-14
REPROGRAMMING FILE AVAILABILITY FOR OIL LEVEL DETECTION
1114914
Reprogramming File Availability for Oil Level Detection
07-87-14
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
078714
This bulletin provides information regarding design changes to the rear combination lamp assembly to prevent fogging and accumulation of condensation.
15-176-14
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
1517614
Audio Volume Level Drops While Driving
DigitalDealer
The 17th Digital Dealer Conference & Exposition
TechTIPS
Subaru Service and Technical Support Line Newsletter
0116809R
Replacement Key and Immobilizer Info
142014R
Subaru Leak Detection System
7-2014
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Article
Drive Magazine article titled ?Engine Oil, Maintenance and Warnings?
1516813R
Exchange Component Identification and procedures
07-85-14
MEASUREMENT OF DARK CURRENT (PARASITIC BATTERY DRAW)
078214R
Reprogramming File Availability for DTCs P0CDD and P0A3F
PM01
PARTS MEMO - ATTN: ALL PARTS AND SERVICE MANAGERS - STOP /START BATTERY PN SOA821B500
SOA821B500
Effective immediately, the Stop / Start battery used in the 2014 & 2015 Crosstrek Hybrid models should be ordered through the Interstate Battery program under PN SOA821B500.
171713R
Event Data Recorder (EDR) Function of Airbag Module
TechTIPS1
Subaru Service and Technical Support Line Newsletter
06-46-14
REVISED BRAKE LIGHT SWITCH ADJUSTMENT PROCEDURE FOR DTCS C1531 AND C0054
07-83-14
DIAGNOSTICS FOR DTC B1500 AND U1500
078314
Diagnostics for DTC B1500 and U1500
Announcements-1
the ?ALL-NEW? 2014 XV Crosstrek Hybrid will soon
05-57-14
FRONT CROSS MEMBER MOUNTING BOLT CHANGE - THIS BULLETIN DESCRIBES A DESIGN CHANGE MADE TO THE MOUNTING BOLTS USED FOR SECURING THE FRONT CROSS MEMBER TO THE VEHICLE BODY.
055714
Front Cross Member Mounting Bolt Change
TSB-05-57-14
SUBARU: A CHANGE HAS BEEN MADE TO THE MOUNTING BOLTS USED FOR SECURING THE FRONT CROSS MEMBER TO THE VEHICLE BODY. THE THICKNESS OF THE FLANGE AT THE BASE OF THE BOLT'S HEX HAS INCREASED TO 5MM. ALSO INCLUDED SUBARU STI/BRZ MODEL YEAR 2014. *JS
04-13-14
NEW ELECTRIC POWER STEERING (EPS) CONTROL UNIT FOR DTC C2532
041314
New Electric Power Steering (EPS) Control Unit for DTC C2532
Announcements4
Special Quality Team Activity
QuarterlyTrainin
Quarter 1, 2014 Service Advisor ASCENT and Certification Quarterly Training Requirement
TrainingRequirem
Quarter 1, 2014 Parts Advisor Certification Training Requirement
HST
BY NOW, ALL DEALERSHIPS SHOULD HAVE RECEIVED SPECIAL TOOLS FOR THE XV CROSSTREK HYBRID. INCLUDED IN THIS PACKAGE ARE VARIOUS SIZES OF HIGH VOLTAGE INSULATION GLOVES AND LEATHER PROTECTION GLOVES. PLEASE READ AND UNDERSTAND THE DOCUMENTS LINKED BELOW, WHICH COVER: H PROPER GLOVE USAGE H GLOVE INSPECTION CRITERIA H GLOVE RECERTIFICATION INTERVALS H APPROVED GLOVE RECERTIFICATION FACILITIES HARD COPIES OF THE DOCUMENTS WILL ALSO BE MAILED TO DEALERSHIPS FOR RETENTION WITH THE HYBRID SAFETY KIT. CLICK THE LINKS BELOW TO READ ABOUT THE FOLLOWING TOPICS: *SAFETY GLOVE USE AND CARE INFORMATION* *HIGH VOLTAGE SAFETY GLOVE INFORMATION* QUESTIONS? CONTACT GARRICK GOH: GGOH@SUBARU.COM
IDCS
THE RELEASE OF THE 2014 XV CROSSTREK HYBRID BRINGS WITH IT A GREAT DEAL OF NEW TECHNOLOGY AND INNOVATION. CHIEF AMONG THESE ARE START/ STOP AND EV MODE DRIVE OPERATIONS. THESE MODES OF DRIVING ARE NEW TO OUR CUSTOMERS AND AS A RESULT WILL UNDOUBTEDLY PROMPT SOME QUESTIONS ON THE SERVICE DRIVE. IN ORDER FOR TECHNICIANS AND SOA TO BETTER UNDERSTAND THESE INQUIRIES AND CUSTOMER COMMENTS, FHI HAS CREATED A HYBRID SPECIFIC INTERVIEW / DIAGNOSTIC CHECK SHEET. THIS THREE PAGE FORM COMBINES A CUSTOMER INTERVIEW FORM THAT THE SERVICE ADVISOR CAN USE TO GATHER THE FULL DETAILS OF ANY CUSTOMER CONCERN, A DIAGNOSTIC CHECK SHEET FOR THE TECHNICIAN TO USE TO DOCUMENT THEIR FINDINGS, AND AN APPENDIX OF REFERENCE INFORMATION FOR THE TECHNICIAN TO REFER TO DURING THIS DIAGNOSIS. THIS USEFUL TOOL IS FOUND ON SUBARUNET UNDER SERVICE >> FORMS. WE HIGHLY ENCOURAGE AND STRONGLY REQUEST THE COMPLETION OF THIS FORM ANYTIME A CUSTOMER PRESENTS WITH A CONCERN RELATED TO HYBRID SYSTEM OPERATION. SUBARU SERVICE MANAGERS AND DIRECTORS ARE REQUESTED TO REVIEW THIS AREA WITH ALL SERVICE ADVISORS AND TECHNICIANS AND IMPLEMENT APPROPRIATE PROCESSES TO ENSURE ITS COMPLETION ANYTIME A HYBRID OWNER PRESENTS WITH A CONCERN OR QUESTION REGARDING HYBRID DRIVE FUNCTIONS.
SQTA
THE ALL-NEW 2014 XV CROSSTREK HYBRID WILL SOON BE ARRIVING AT YOUR DEALERSHIP. BEGINNING MONDAY DECEMBER 16, 2013 THROUGH MARCH 2014, THERE WILL BE A SPECIAL QUALITY MONITORING TEAM HERE IN THE U.S. FROM FUJI HEAVY INDUSTRIES (FHI). THE TEAM IS MADE UP OF BODY AND POWERTRAIN ENGINEERS FROM FHIS JAPAN OFFICES AND MANUFACTURING FACILITIES. THEY WILL BE MONITORING ALL ELECTRONIC QUALITY MONITORING REPORTS (E-QMRS), WARRANTY CLAIMS, TECHLINE CASES, CUSTOMER DEALER SERVICES (CDS) CASES RELATED TO 2014 XV CROSSTREK HYBRID DAILY AND REVIEWING ALL CUSTOMER AND DEALER FEEDBACK ON THIS ALL NEW VEHICLE.
Service
Special Quality team quality
PB001262
PLEASE REVIEW THE NEW HYBRID BATTERY AREA OF THE FIXED OPERATION POLICIES AND PROCEDURES MANUAL. THE MANUAL CAN BE FOUND AT SUBARUNET / FIXED OPS ] INVENTORY OPS / PARTS POLICIES AND PROCEDURES. THE NEW SECTION COVERS THE FOLLOWING AREAS RELATED TO THE NEW HYBRID BATTERY PN 82009FJ000 AND ASSOCIATED CORE PN 82009FJ000C1: - SAFETY PRECAUTIONS RELATED TO HANDLING A HYBRID BATTERY - PARTS ORDERING PROCEDURES AND GUIDELINES - CORE RETURN PROCEDURES FOR INTERNAL CUSTOMERS -CORE RETURN PROCEDURES FOR EXTERNAL CUSTOMERS - RETURNS / SHIPPING WEBSITE INSTRUCTIONS - PACKAGING INFORMATION SIMILAR INSTRUCTIONS CAN BE FOUND IN PART BULLETIN PB001262. PLEASE CONTACT THE PICS AT 1-800-PIC-PART, SHOULD YOU HAVE ANY QUESTIONS.
SOAParts
Hybrid battery Parts procurement and handling information
HYBIRDNTT
2014 XVCROSSTREK HYBRID NEW TECHNOLOGY TRAINING GUIDE
HEVT
THE FOLLOWING ARE THE SHIPMENTS OF REQUIRED TOOLS FOR THE UPCOMING SUBARU CROSSTREK HYBRID. THESE TOOLS WILL BE SHIPPED DIRECTLY TO ALL DEALERS DURING NOVEMBER. SINCE THE HEV TECHNICIAN PROTECTION KIT IS CONSIDERED EQUIPMENT RATHER THAN A SPECIAL TOOL, IT WILL BE BILLED DIRECTLY TO A DEALERS PARTS STATEMENT INSTEAD OF THROUGH A PARTS ORDER.
GR81100EST
Using The Subaru / Midtronics GR8-1100 EST Battery Diagnostic Stations And EXP WiFi Upgrade Packs
HT
SUBARU SERVICE TRAINING IS PLEASED TO ANNOUNCE THE RELEASE OF THE 702 HYBRID VEHICLE TECHNICAL TRAINING COURSE. THIS COURSE FOCUSES ON THE ALL NEW HYBRID DRIVE SYSTEM AVAILABLE IN THE 2014 CROSSTREK. CLASSES START OCTOBER OF 2013 AND WILL CONTINUE AS NEEDED IN TO 2014.
18-173-13
THE PURPOSE OF THIS BULLETIN IS TO PROVIDE A DESCRIPTION OF CURRENT CHANGES TO SERVICE MANUALS AVAILABLE VIA THE SUBARU TECHNICAL INFORMATION SYSTEM (STIS) WEB SITE. THE TABLES CONTAINED WITHIN THIS BULLETIN ARE TO BE USED AS GUIDES FOR BECOMING AWARE OF THE LATEST CHANGES. WE ADVISE YOU TO ALWAYS REFER TO THE STIS WEB SITE WHEN LOOKING FOR THE LATEST SERVICE INFORMATION. PRINTED PAGES WILL NOT BE MADE AVAILABLE TO UPDATE PRINTED SERVICE MANUALS.
15-168-13
THIS BULLETIN CONTAINS ILLUSTRATIONS OF EXCHANGE COMPONENTS AND THEIR MANUFACTURER AS WELL AS A DESCRIPTION OF THE PROPER EXCHANGE PROCEDURE. THE EXCHANGE PROGRAM POLICY CAN ALSO BE FOUND IN SECTIONS 8.4.9 AND 11.2.10 OF YOUR SERVICE POLICIES AND PROCEDURES MANUAL FOUND IN SUBARUNET.
1516813
Exchange Component Identification and prcedures
13-96-13R
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
139613R
Paint Coding Information
13-96-13
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
139613
Paint Coding Information
0214013
Oil Filler Cap Gasket Coming Unseated
171713
Event Data Recorder (EDR) Function of Airbag Module
SOA321099
Special Service Tools
SST
THE FOLLOWING ARE THE SPECIAL TOOLS THAT ARE REQUIRED FOR THE 2014 MY. THESE TOOLS WILL BE SHIPPED DIRECTLY TO ALL DEALERS DURING MARCH. THE CHART DESCRIBES EACH OF THE TOOLS IN THE SHIPMENT.
WQE41-1
Puddle Light Recall
02-132-12R
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
0117113
Additional PDI Procedure for Installation of Tie-Down Hole Plugs
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.