Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
WI21-009
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
SBT35-004
Thomas Built Buses Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
WP20-018R
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
WP20-018
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
PAB040-2020
Thomas Built Buses Product Awareness Bulletin on RH 3 POS Switch for Electric Operated Entrance Door
SBT54-025
Thomas Built Bus Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeterî is the only Daimler-approved tool for troubleshooting vehicle powernet issues.
PAB036-2020
Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
PAB035-2020
Thomas Built Buses Product Awareness Bulletin on Axial Mounted Air Disc Brake Caliper for Saf-T-Liner C2
TechTalk4725
Tech Talk discussion about power steering fluid.
PAB033-2020
Thomas Built Buses Product Awareness Bulletin on Hankook DH37 Drive Tire/ Spare Tire
20TS-05
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
PAB028-2020
Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
WI20-011
Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will be transitioned to the format used for Freightliner, Freightliner Custom Chassis Corporation (FCCC), and Western Star. DTNA's goal is to improve and align documentation but individual coverages have not changed. Updated parchments, also known as coverage sheets, will be published on a rolling basis.
PAB026-2020
Thomas Built Buses Product Awareness Bulletin on National Driverâs Seat Update
PAB025-2020
Thomas Built Buses Product Awareness Bulletin on Jouley Warranty Update
SB60-171
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
PAB024-2020
Thomas Built Buses Product Awareness Bulletin on MY2020 DD5 Engine Updates
WI20-008
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
WP20-006
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
WP20-007
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
WP20-005
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
WI20-004
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.
PAB014-2020
Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
PAB011-2020
Thomas Built Buses Product Awareness Bulletin on C2 Backup Camera Package Changes
PAB010-2020
Thomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
PAB009-2020
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
02.2020 Campaign
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
PAB007-2020
Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
PAB005-2020
Thomas Built Buses Product Awareness Bulletin on Alcoa Wheel Update â C2
PAB006-2020
Thomas Built Buses Product Awareness Bulletin on Defender Electric Crossing Arm
PAB004-2020
Thomas Built Buses Product Awareness Bulletin on ESC on C2 with PSI LPG Engine and Hydraulic Brakes
PAB002-2020
Thomas Built Buses Product Awareness Bulletin on Power Outlet
PAB001-2020
Thomas Built Buses Product Awareness Bulletin on Auto Reversing Door Update â C2
PAB048-2019
Thomas Built Buses Product Awareness Bulletin on Data Book Update
PAB045-2019
Thomas Built Buses Product Awareness Bulletin on LPG Update
PAB043-2019
Thomas Built Buses Product Awareness Bulletin on Lettering Update
PAB044-2019
Thomas Built Buses Product Awareness Bulletin on DD5 Piston Standardization
PAB042-2019
Thomas Built Buses Product Awareness Bulletin on Allison 7 Year Warranty
PAB041-2019
Thomas Built Buses Product Awareness Bulletin on Cummins 6.7L Update - Radiator
PAB040-2019
Thomas Built Buses Product Awareness Bulletin on Alternator Update â C2
PAB038-2019
Thomas Built Buses Product Awareness Bulletin on Freedman Seating Update
PAB039-2019
Thomas Built Buses Product Awareness Bulletin on Suspension Auto-Reversing Door
PAB036-2019
Thomas Built Buses Product Awareness Bulletin on Hendrickson Tapered Leaf Springs
PAB035-2019
Thomas Built Buses Product Awareness Bulletin on Slide â n Click Update
PAB034-2019
Thomas Built Buses Product Awareness Bulletin on Next Generation PV360
PAB032-2019
Thomas Built Buses Product Awareness Bulletin on New Standard C2 Black Grille
PAB031-2019
Thomas Built Buses Product Awareness Bulletin on Allison 2550 PTS w/ Detroit Engine (DD5)
19TS-6
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
sb60163
Service Bulletin-sb60163 Adding Floor Support for Vehicles with Automatic or Automated Transmissions
sbt54024
sbt54024 ICU Odometer Programming
sbt54025
sbt54025 Powernet Troubleshooting Guide Batteries, Path, Alternator, and Starter
DOC-1034175
SS:1034175 TBB Removing Window Stops from Passenger Windows
sbt00010
Reminder: Paper Service Bulletin Mailings Are Discontinued
ICI19-008 TBB SF
TBB SF539 ? Termination Date Extended
SF539 TBB SF539
SF539 TBB SF539 ? Termination Date Extended
sbu00016
Service Bulletin Paper Copy Mailings Are Discontinued
1208-18
Service Information Bulletin- Oil Present at the Turbocharger Compressor Housing
1212-18
Service Information Bulletin- Exhaust Gas Recirculation Crossover Pipe
1213-18
Service Information Bulletin
DOC-1033979
Service Solution: 1033979 TBB Main Harness wiring improvement Recall
DOC-1033915
Service Bulletin 1033915- TBB Evaporator field fix support
DOC-1033858
Service Solution: 1033858 TBB Replacing stop sign on the C2 with Defender Stop sign
SF571 FCCC Bus C
Field Service Campaign: FCCC Bus Chassis Heater Hoses
SF539 TBB Saf-T-
Field Service Campaign: TBB Saf-T-Liner C2 Entrance Door Welds
fp00020
fp00020 Replacing Gross Vehicle Weight Rating (GVWR) Certification Labels
sbt88001
sbt88001 New Grille Design
sbu88004
A new design for the Saf-T-Liner C2 grille went into prduction on February 5, 2018. The hood design has also changed slightly to accommodate a different grille fastening strategy. The old grille and hood part part numbers will no longer be produced, and will supersede to the new design with new part numbers.
ICI18-013
ICI18-013 TBB FL761 & FL765 ? Interim Recall Notices
ICI18-013 TBB FL
ICI18-013 TBB FL761 & FL765 ? Interim Recall Notices
DOC-1033383
SS: 103383 TBB Dash Heater Baffel/Control arm parts numbers
ICI18-006
ICI18-006 TBB FL743 ? Revised BulletinTBB FL743 ? Revised Bulletin
ICI18-006 TBB FL
ICI18-006 TBB FL743 ? Revised BulletinTBB FL743 ? Revised Bulletin
FL743
FL743 TBB Wheelchair Pocket Track
14CSA23
14CSA23 CSC Announces ?Tech Tips? ? DDCSN
SF539
TBB Saf-T-Liner C2 Entrance Door Welds
SF540
TBB Saf-T- Liner C2 Battery Cables
sbt0002
Technical Publications Ordering
04R4
Required Tools for Warrantable Repair_C2 13-04R4
sbt0901
This bulletin provides information for air cleaner element inspection and replacement, as well as, air intake seal installation and leak check.
16-011
16-011 New Detroit Camshaft Housing Seal Standard Repair Time
16TS7
16TS7 Reman Diesel Particulate Filter Serial Number
16-008
New Detroit Bearing Failure Analysis Standard Diagnostic Time
16-009R
16-009R_OWL Enhancements
16-007
Canadian Warranty Parts Return Address Change
FL685
FL685 TBB Emergency Door Handles
FL685AB
TBB Emergency Door Handles On certain buses, the stem which joins the outside emergency door handle to the door opening mechanism may corrode. Excessive material loss of the stem due to corrosion could result in the outside handle separating from the door mechanism while trying to open the door from the exterior of the bus. In the event of an emergency, opening the emergency door from the outside the bus may cause the handle to separate from the opening mechanism, potentially delaying evacuation and increasing the risk of injury to vehicle occupants.
15-028A
15-028 New Detroit Coolant Line SRTs
15-029
_Warranty Recognition Program - Coming Soon
ICI15-011 FL685
? Interim Recall Notice for TBB
OlFL685
OlFL685 TBB Interim-CAN TBB Emergency Door Handles
OlFL685 TBB
OlFL685 TBB Interim-US TBB Emergency Door Handles
sbt5421
sbt5421 Nexiq USB-Link Upgrade and Diagnostic Connector
15CSA10
15CSA10 The Detroit CSC announcing a new feature ? Ability to attach files to an existing CSC
15CSA9
15CSA9 Release of DiagnosticLink® 8.02
15-013
15-013-DLR TBB Cummins 10 percent Handling Allowance
15CSA4
15CSA4 Holiday Schedule for the Detroit Customer Support Center
15TL6
15TL6 W470589129100 ? HDEP HP Fuel Rail Test Caps
15-010
15-010-DLR Transmission Cooler Line Photos
15-009
15-009 New Detroit Standard Diagnostic Times
15TL5
15TL5 DAVCO Shop Pro® FXP 95
15TL4
15TL4 W470589050900 ? 3/8? Drive GEN2 Two-Stage Valve Socket
sbt5420
sbt5420 Guidelines for Repairing or Replacing an Electrical Harness
sbt5410
sbt5410 Replacing Battery Drawer Slides
SS468907
SS 468907 TBB Luggage Chain Mounting brackets Supports
SS468968
SS 468968 TBB Warning Lights Cracking
14TL8
14TL8 TorcUP? Non-Impacting Torque Tool.
14-036
14-036-DLR DTNA & JAD Highlights - Q3
14-038
14-038 Additional Detroit Standard Repair Times
14-038A
14-038_New_SRTs Additional Detroit Standard Repair Times.
14-039
14-039 New Detroit Standard Diagnostic Times
14-039A
14-039_additional_SDTs New Detroit Standard Diagnostic Times
14-040
14-040 Additional Detroit CLOs for the Heavy Duty Engine Platform
14-040A
14-040_Additional_CLOs Additional Detroit CLOs for the Heavy Duty Engine Platform
14CSA22
14CSA22 DTNA Chassis Wiring Diagrams
14WO-9
14WO-9_Warranty_Access Detroit New User Warranty Access Request
14TL9
14TL9 Special Tool Warranty Program.
14TL7
14TL7 DD Platform Flywheel Housing Runout Tool W470589032100
14CSA21
14CSA21 Holiday Schedule for the Detroit Customer Support Center ?
14CSA20
14CSA20 EGR Valve Actuator Kit P/N E23539699
sb2080
sb2080 Australian CST M1400 Isolated Radiator Retrofit
ICI14-016A
Ricon Lift Recall_ICI14-016 Notice for Ricon Chair Lift Platform Recall on TBB Buses
13R
13R_Floor Cross Tube Crack Repair_03-13R
14-017R
14-017R Revised: Detroit Addition of Admin Time
14-029
14-029 New Detroit Standard Diagnostic Times
49-7
49-7 - DEF Supply Line Fitting Heater, 11.5-Gallon Tanks
54-19
54-19 - Viewing a Cadex Battery Tester Failure Code Without Using a Printer
14TL2
14TL2 DD Platform Engine Stand Adapter W060589023100
14TL5
14TL5 ABS Power Line Carrier Converter Available Through PDC
14-028
14-028 Remy Extended Coverage Direct File
14TS19
14TS19 DD Platform High Pressure Fuel Lines
14-027
14-027 Detroit's New Consolidated Labor Operations (CLOs
14-025
14-025-DLR TBB - Changes to PDI Requirements & PDI Claims
715-14
715-14 Symptom Diagnostics - Coolant Los
14-022
14-022 Pre-Approval Threshold Increase From $2,500 to $5,000 USD
14-023
14-023 Detroit Axles Pre-Approval Changes
14-024
14-024-DLR DTNA & JAD Highlights - Q1 & Q2
714-14
714-14 Symptom Diagnostics - Low Engine Compression
713-14
713-14 Symptom Diagnostics - Combustion Gas in Coolant
712-14
712-14 Engine Coolant Temperature
ICI14-012
ICI14-012-DLR Freightliner Cascadia Daytime Running Lights (Canada Only
0228-14
0228-14 Engine Oil Leaks - Oil Dye Method
0224-14
0224-14 SPN 1590 FMI 9 - CPC- All Years February 2014
0219-14
0219-14 Metal in Fuel
0215-14
0215-14 Check for Rough Running or Stalling - Three-Filter Fuel System
0210-14
0210-14 High Pressure Fuel Rail Feed Lines - Three-Filter System
0202-14
0202-14 Symptom Diagnostics - Hard Start No Start - Two-Filter Fuel System
0229-14
0229-14 Symptom Based Diagnostics - Oil Separator
0233-14
0233-14 SPN 51 FMI 2 - All Years
0238-14
0238-14 Removal of the High Pressure Fuel Injector Lines - Two-Filter
0239-14
0239-14 High Pressure Fuel Injector Lines - Three-Filter System
49-05
49-05 DEF Gauge Reading Incorrectly
33-2
33-2- Bearing Spacer Replacement, ConMet PreSet Steer Hubs
35-2
35-2- Bearing Spacer Replacement, ConMet PreSet Drive Hubs
sbt4205
sbt4205 Bendix Air Disc Brake Thermal Overload Issues
sbt0001
sbt0001 Validity List Thomas Bus
04
04 Required Tools for Warrantable Repair C2 13-04A
12-039
12-039-DLR OWL Pre-approval's Time Frame Increases to 60 Days
12-040
12-040-DLR Roof Fairing Removal Program
12-045
12-045-DLR New Vehicle Warranty and Extended Coverage Freight
12-038
12-038-DLR - No Problem Found - Policy Claims - During Basic Vehicle Chassis or Base Engine Coverage
EFX Exterior Par
EFX Exterior Parts Ref Manual 2012.12.12 BM
sbt3102
sbt3102 Huck-Spin 2 Changeover
PAB-044
THOMAS BUILT BUSES: PROCEDURAL INFORMATION REGARDING THREE NEW, PROTECTIVE, CORROSION COATINGS, TUFFCOAT, EDGE COVER, UNDERGUARD, AGAINST DE-ICING CHEMICALS, EXCESSIVE WEAR, AND ROAD DEBRIS TO ADDRESS NEEDS TO BUSES. SAF-T-LINER C2. NO MODEL YEAR LISTED. *PE
SB-49-5
THOMAS BUILT: WHEN DIESEL EXHAUST FLUID (DEF) SYSTEM SITS FOR EXTENDED LENGTH OF TIME, THE TANK MAY CRYSTALLIZE AROUND FLOAT ON DEF LEVEL SENDING UNIT TUBE AND NEEDS CLEANING OR IT CAN CAUSE FLOAT TO STICK. MODEL SAF-T-LINER C2. NO MODEL YEARS LISTED. *PE
PAB034
PAB034, Mileage Rates and Interest
PAB033
PAB033, Insta-Chain Tire Chains
Dealer Memo 2012
Dealer Memo 2012.08.09 New Literature Order Site Announcement
PAB032
PAB032, TBB-SYNTEC Seats with ISO Latch
12-022
12-022-DLR Daimler Trucks Remarketing Corporation (DTR) Now Requires Pre-approval for Repairs $1,200 (USD) and Greater
sbt0008
sbt0008 Routing and Clipping Tips for Extending School Bus Life
Learning Center
Learning Center Dealer Registration Instructions-2012.07.12
SB-20-9
THOMAS BUILT BUSES: GENTECH LOW COOLANT LEVEL SENSORS, WITH MOUNTED SURGE TANKS, ARE MISDIAGNOSED DUE TO FAULT CODE DURING TEMPORARY LOW COOLANT LEVEL IN SURGE TANK DURING ENGINE WARM UP. *PE
SB-54-16
DAIMLER TRUCKS: A WIRING MODIFICATION IS REQUIRED WHEN REPLACING THE CHASSIS MODULE. CHASSIS MODUEL REPLACEMENT INFORMATION. *RM UPDATED 4/24/12. *PE
SF-453A-D
DAIMLER TRUCKS (FREIGHTLINER): THE INSTRUMENT DISPLAY PANEL, THE COOLANT PUMP, AND RADIATOR ON CERTAIN HYBRID ELECTRIC VEHICLES MAY REQUIRE UPDATES AFTER INSPECTION. *PE
GI-54-9
THOMAS BUS: WINDSHIELD WIPERS MALFUNCTIONS CAUSING THE WIPERS TO HAVE AN UNINTENDED CYCLE. *PE
SB-20-6
DAIMLER TRUCKS: THOMAS BUILT BUSES MAY HAVE SURGE TANK LEAKS FROM SPLITS OR CRACKS IN THE TANK SEAMS. *RM
SB-35-01
FREIGHTLINER: THE INSTRUCTIONS TO LUBRICATE THE WHEEL BEARINGS ON A REAR DRIVE AXLE. *RM
SF-443-AB
DAIMLER TRUCKS SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THE SERPENTINE BELT MAY BE TOO LONG CAUSING TENSIONER PROBLEMS. *RM
54-15
THOMAS BUILT BUS: THERE IS A NEW HEADLAMP BULB SOCKET FOR VEHICLES. *RM
SB-31-1
THOMAS BUILT: SIX PIECE BOLTED SERVICE CROSSMEMBERS ARE AN IMPROVED, MORE DURABLE SERVICE REPLACEMENT FOR FIVE-PIECE WELDED CROSSMEMBERS, ALLIGATOR CROSSMEMBERS, AND C CHANNEL WELDED CROSSMEMBERS USED WITH STEEL FRAME RAILS. NO MODEL YEARS LISTED. *PE
SF-434A
DAIMLER TRUCKS: SERVICE CAMPAIGN TO INSPECT THE SURGE TANK DRAIN HOSE AND POSSIBLY RE-ROUTE IT. *RM
SF-435A
FREIGHTLINER SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. CERTAIN VEHICLES WITH WEBASTO HEATER PLUMBING MAY HAVE TWO HOSES INSTALLED INCORRECTLY. *RM
TSB-42-4
THOMAS BUILT BUSES: AIR LINE AND HOSE RUBBING. SEVERAL AIR LINES AND HOSES ARE RUBBING BRACKETS AND OTHER CHASSIS COMPONENTS IN THE ENGINE COMPARTMENT. NO MODEL YEARS ARE LISTED. *PE
SB-42-3
FREIGHTLINER: AIR MANAGEMENT UNIT (AMU) REPLACEMENT. BEGINNING 4/10, SCHOOL BUSES EQUIPPED WITH AIR BRAKES OR HYDRAULIC BRAKES WITH AIR OPTIONS, WILL BE EQUIPPED WITH AN ACCESSORY AIR VALVE ASSEMBLY (AAVA). AAVA WILL TAKE THE PLACE OF THE CURRENT AIR MANAGEMENT UNIT (AMU) USED ON THE SCHOOL BUS CHASSIS. NO MODEL YEARS LISTED. *PE
SB-49-3
THOMAS BUILT: OCCASIONALLY THE AMBER DIESEL PARTICULATE FILTER (DPF) STATUS LIGHT ON THE DRIVER MESSAGE CENTER MAY COME ON, INDICATING THAT THE EXHAUST SOOT LEVEL IS ELEVATED. SAF-T-LINER CS MODEL. NO MODEL YEARS LISTED. *PE
SB-42-2
THOMAS BUILT: RESERVOIR INTERNAL/EXTERNAL CHECK VALVE. CONTAMINATION IN THE WET/SECONDARY RESERVOIR, P/N 12-15476-00, MAY CAUSE THE INLINE CHECK VALVE TO BECOME CLOGGED OR STUCK CLOSED. THIS CAN RESULT IN INSUFFICIENT AIR BUILDUP. NO MODEL YEARS LISTED. *PE
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.