CXA 07_25_F1011,F1015 Lbl
Other
CX Advocate for Lost/Damaged Replacement F1011/F1015 Labels
Vehicle report
2022 THOMAS BUILT BUSES SAF-T-LINER C2
Service bulletins
106 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SS 583814
Other
Service Solution for A22-82459-000 Wiper Motor Wiring Connector Pinned Wrong (305)
FleetCom_Heater Core
Other
Fleet Communications for Heater Core Plugging
PAB016-2025
Other
Producat Awareness Bulletin for Saf-T-Liner C2 Headlamp Updates
MYCOM_09092025-1
Other
My communications for DTNA Announces Extended Coverage Policy Updates
MYCOM_09022025-1
Other
My Communications for UFI 0-Ring Announcement
PB33-004-FTL
Service Bulletin/Repair Instructions
Parts Bulletin for Tie Rod Assembly Part Breakdown
SS89-TBB
Other
Service Solution for Windshield Stress Crack Info only
SS298-TBB
Other
Service Solution for C2 Low tone in the ICU
ICI25-002
Other
Important Campaign Information letter for FL997 Emissions Recall - Revised Bulletin/Population
WI24-019
Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
CXA_10_17_CARB Truck Chec
Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
SS292-TBB
Other
Service Solution for EB2 MCC Controller Update, Intellipark Keep-Awake
ICI24-035
Other
Important Campaign Information for FL997 Emissions Recall Campaign Suspended
SS1023366-Detroit
Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
FICM Cleaning
Other
Cleaning Gen5 Engine Fuel Injectors
FICM Email
Other
Fuel Injector Cleaner Updated Procedure
FICM Priming
Other
Fuel Injection Cleaning Machine Priming Procedures
FICM Setup
Other
Draft Fuel Injection Cleaning Machine (FICM) Setup Instructions
FL997-Bulletin
Emissions
Emission Recall for FCCC Clean Idle Label
FL997-DLR LTR
Emissions
Emission Recall for FCCC Clean Idle Label
FL997-OWN LTR
Emissions
Emission Recall for FCCC Clean Idle Label
FL974
Service Bulletin/Repair Instructions
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.
ICI24-006
Service Bulletin/Repair Instructions
Important Campaign Information letter for FL974 - Revised Bulletin & Population
SBT49-008
Service Bulletin/Repair Instructions
Thomas Built Buses Service Bulletin for DEF Connector Reinforcement Caps. Some customers experience separation of the diesel exhaust fluid (DEF) lines from the connection ports in extreme cold temperatures. To prevent this, a process was developed to secure the lines with wire ties. A new reinforcement cap has been developed to simplify this process at the DEF connection fittings.
ICI22-043
Service Bulletin/Repair Instructions
Important Campaign Information Letter for SF633 Revised Bulletin. This letter is to inform you that a revised bulletin for Field Service SF633 FCCC School Bus Chassis Park Brake Alarm is available on DTNAConnect. REVISION: Due to a software parameter change that was not updated at the host, the SF633 repair provided during August 2021 through August 2022 was not adequate. The host has been updated and the repair will now rectify the issue. SF633 has been re-released with a new termination date of September 30, 2023.
SF633
Service Bulletin/Repair Instructions
Revised Field Service Campaign for FCCC School Bus Chassis Park Brake Alarm. On certain vehicles, the park brake alarm software parameter may be disabled. With a disabled park brake alarm, if the driver turns off the ignition without setting the park brake, the park brake alarm may fail to emit an audible sound. REVISION: Due to a software parameter change that was not updated at the host, the SF633 repair provided during August 2021 through August 2022 was not adequate. The host has been updated and the repair will now rectify the issue. SF633 has been re-released with a new termination date of September 30, 2023.
PAB018-2022
Service Bulletin/Repair Instructions
Product Awareness Bulletin for AUTOMATIC TIRE CHAINS DISCONTINUED
PAB017-2022
Service Bulletin/Repair Instructions
Product Awareness Bulletin for SUSPENSION OF BF GOODRICH TIRE OPTIONS
PAB009-2022
Service Bulletin/Repair Instructions
Product Awareness Bulletin for C2 Undercoating Process Review.
PAB004A-2022
Service Bulletin/Repair Instructions
Updated Product Awareness Bulletin for LED LAMP UPDATES AND OPTION CHANGES - C2
PAB071-2021
Service Bulletin/Repair Instructions
PSI 8.8L DRIVEFORCE PROPANE SUSPENDED. Effective immediately, we will suspend the PSI 8.8L Driveforce (LPG) engine option for our Saf-T-Liner C2 product. Significant supply chain constraints coupled with low production volumes of this propane engine platform make this decision necessary.
PAB067-2021
Service Bulletin/Repair Instructions
REQUIRED TIRE CHANGES AND OPTION UPDATES âC2/eC2. A labor strike at HankookKorea has disrupted the tire supply chain resulting in shortages that immediately impact our production. As a result, orders in our backlog configured with Hankooktires will be changed to Michelin tire options.
PAB067A-2021
Service Bulletin/Repair Instructions
REQUIRED TIRE CHANGES AND OPTION UPDATES âC2/eC2. A labor strike at HankookKorea has disrupted the tire supply chain resulting in shortages that immediately impact our production. As a result, orders in our backlog configured with Hankooktires will be changed to Michelin tire options.
PAB054-2021
Service Bulletin/Repair Instructions
TBB Product Awareness Bulletin for E180WM008 TBB WHITE DISCONTINUED. To further our efforts to simplify our product options and improve our manufacturing efficiency, we are immediately discontinuing our paint sales codes for BASF E180WM008 TBB WHITE. This includes front and rear bumper paint options, cab options, guard rail paint options, solid color options and paint design options that require TBB White.
PAB053-2021
Service Bulletin/Repair Instructions
TBB Product Awareness Bulletin for WEBASTO HEATERS WITH DETROIT DD5 ENGINE. Detroit DD5 engines have introduced improved performance in both fuel efficiency and active regens. Their efficient technology has made them ideal products for many customers. Thomas Built Buses recommends that Saf-T-Liner C2 orders configured with a Detroit diesel engine also include Webastofuel burning heaters in the cold climate domiciles listed below.
PAB052-2021
Service Bulletin/Repair Instructions
TBB Product Awareness Bulletin for TEMPORARY SUSPENSION OF BFG TIRE OPTIONS. We have immediately suspended our BF Goodrich tire options for Saf-T-Liner C2, HDX and EFX as a result of supply chain shortages. No time period has been provided by the supplier to help determine how long these options will remain unavailable.
PAB051-2021
Service Bulletin/Repair Instructions
TBB Product Awareness Bulletin for Fasteners âTemporary Deviation. TBB is dealing with multiple Fastener supply shortages; you may notice a change of fasteners in some areas of our products. Please rest assured that engineering has developed, validated and approved substitutions to ensure that our products remain compliant.
PAB048-2021
Service Bulletin/Repair Instructions
TBB Product Awareness Bulletin for INSTA-CHAIN SNOW AND ICE CHAINS DISCONTINUED. We are immediately discontinuing Insta-Chain Snow and Ice chain options below. Insta-Chain has been acquired by OnSpot, also a supplier of snow and ice chains. OnSpot will be working to fulfill requirements of Insta-Chain tire chains currently committed in our backlog.
PAB043-2021
Service Bulletin/Repair Instructions
Product Awareness Bulletin for Canadian Exchange Rate. Canadian dealers will now have the ability to select an exchange rate scenario, via sales code, at the time of quote validation.
PAB042-2021
Service Bulletin/Repair Instructions
Product Awareness Bulletin for New Standard Equipment â Snap In Aisle Strip. We are excited to announce our new polymer snap-in aisle strips as standard equipment for all TBB products. This new design provides a smoother, more modern finish with seamless aisle strip caps running the length of the vehicle floor.
PAB036-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on LED Marker-Turn Lamp Containment - All Products
PAB033-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on HDX-EFX-C2 Dash Plate Costing Containment
SS284TBB2021
Service Bulletin/Repair Instructions
Service Solution for TBB C2 with DD5 engine for low dash heat.
PAB031-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Vehicle Application Code Updates and Clean Idle Labels
PAB029-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on New Rear Bumper Topcoat for all TBB Vehicles
PAB028-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Charge Air Cooler Pipe with Cummins Engine - C2
PM Sensor Shrtg
Service Bulletin/Repair Instructions
Supply chain shortage notice. Model Year 2022 Freightliner, Western Star, Freightliner Custom Chassis, and Thomas Built Bus vehicles manufactured with the following engines have been built without a Particulate Matter (PM)/Soot sensor: âÃÂâDD15 Gen 5 (Gats 2.0) (with a June 2021 or later GHG build date) âÃÂâDD13 Gen4 (1-box) (with a June 2021 or later GHG build date) âÃÂâCummins B6.7 (with a June 2021 or later GHG build date) âÃÂâCummins X15 with ratings of 400-500HP (with a June 2021 or later GHG build date) As a result, the vehicle has a non-conforming On-Board Diagnostic (OBD) system. The engine manufacturers will pay to install the OBD PM sensor and corresponding software through a recall once sensors become available.
PAB027-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Skirt Mounted Light Changes
WI21-009
Service Bulletin/Repair Instructions
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
PAB024-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Factory AM-FM Radio Update
PAB023-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Ametek Pump Discontinuation - C2
PAB020-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Discontinued Warning Light Packages
WP21-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
PAB019-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Greenhouse Gas (GHG) 2021 - Configurator Update
TechTalk9050K
Service Bulletin/Repair Instructions
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PAB018-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Stage 2 Lights for Passenger Loading-Unloading
TechTalk9050
Service Bulletin/Repair Instructions
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21OEM-06
Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
PAB010-2021
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Bendix Intellipark for Saf-T-Liner C2 PSI LPG Engine
CALFCCC54-002
Service Bulletin/Repair Instructions
Customer Advisory Letter for C2 School Bus Aft Fuel System Harness Update. Freightliner Custom Chassis has determined that the aft fuel system wiring harness on C2 School Buses may not have been built as the schematic indicates. The vehicle should be inspected. If the harness is found to have been incorrectly built, it will be repaired.
ICI21-004
Service Bulletin/Repair Instructions
Important Campaign Information Letter for Dealer Travel for Campaign Performance â TBB.
WI21-005
Service Bulletin/Repair Instructions
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
WI21-006
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI20-014R
Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
CALeB2Updates
Service Bulletin/Repair Instructions
Customer Advisory Letter for EV School Bus Product Updates. Freightliner Custom Chassis has developed some product enhancements and improvements for certain eB2 School Busses which include software updates and adding a coolant pump mounting bracket.
SS1034864
Service Bulletin/Repair Instructions
Service Solution for eB2 Product Updates & Enhancements. Certain early production eB2 buses may complain of an intermittent amber colored battery light flickering or illuminating for no reason. A new software update for the EV controller has been developed to correct this issue. Additionally, durability testing has determined that a crack could form in the coolant pump mounting bracket. A reinforcement brace has been designed to reduce the risk of this crack forming.
SS1034877
Service Bulletin/Repair Instructions
Service Solution for TBB and Freightliner EB2 Electric Bus Charging troubleshooting.
WI21-002
Service Bulletin/Repair Instructions
Warranty Information Letter for Proterra Electric Powertrain Extended Warranty on TBB Electric Vehicles and FCCC Electric School Bus Chassis. Please be aware that for TBB electric vehicles and Freightliner Custom Chassis Corporation (FCCC) electric school bus chassis specâÂÂd with a Proterra electric powertrain, extended warranty coverage will be offered by Proterra, not DTNA.
SBT35-004
Service Bulletin/Repair Instructions
Thomas Built Buses Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
PAB040-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on RH 3 POS Switch for Electric Operated Entrance Door
PAB036-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
PAB035-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Axial Mounted Air Disc Brake Caliper for Saf-T-Liner C2
PAB033-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Hankook DH37 Drive Tire/ Spare Tire
PAB028-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
PAB026-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on National Driverâs Seat Update
PAB025-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Jouley Warranty Update
PAB024-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on MY2020 DD5 Engine Updates
PAB023-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Introducing Saf-T-Liner C2 Jouley
PAB014-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
PAB011-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on C2 Backup Camera Package Changes
PAB010-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
PAB009-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
PAB007-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
PAB005-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Alcoa Wheel Update â C2
PAB006-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Defender Electric Crossing Arm
PAB004-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on ESC on C2 with PSI LPG Engine and Hydraulic Brakes
PAB002-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Power Outlet
PAB001-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Auto Reversing Door Update â C2
PAB048-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Data Book Update
PAB045-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on LPG Update
PAB043-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Lettering Update
PAB044-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on DD5 Piston Standardization
PAB042-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Allison 7 Year Warranty
PAB041-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Cummins 6.7L Update - Radiator
PAB040-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Alternator Update â C2
PAB038-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Freedman Seating Update
PAB039-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Suspension Auto-Reversing Door
PAB036-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Hendrickson Tapered Leaf Springs
PAB035-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Slide â n Click Update
PAB034-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Next Generation PV360
PAB032-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on New Standard C2 Black Grille
PAB024-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Equipment Change
PAB021-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on ESC Update Saf-T-Liner C2
PAB009-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Manual Entrance Door
PAB003-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Detroit Engine Up-Rate Capabilities
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.