WI24-019
Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
Vehicle report
2017 THOMAS BUILT BUSES SAF-T-LINER EFX
Service bulletins
149 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
Cummins B6.7 DEF Header O
Other
Extended Warranty Policy for certain Cummins B6.7 engines for TBB vehicle DEF headers for EPA and CARB Emissions Reporting
CXA_10_17_CARB Truck Chec
Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
SS1023366-Detroit
Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
FL974
Service Bulletin/Repair Instructions
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.
ICI24-006
Service Bulletin/Repair Instructions
Important Campaign Information letter for FL974 - Revised Bulletin & Population
WP21-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
ICI21-004
Service Bulletin/Repair Instructions
Important Campaign Information Letter for Dealer Travel for Campaign Performance â TBB.
WI20-014R
Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
WP20-018R
Service Bulletin/Repair Instructions
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
WP20-018
Service Bulletin/Repair Instructions
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
PAB036-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
TechTalk4725
Service Bulletin/Repair Instructions
Tech Talk discussion about power steering fluid.
ICI20-022
Service Bulletin/Repair Instructions
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂs location to perform a recall or field service campaign.
WI20-012
Service Bulletin/Repair Instructions
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
WI20-014
Service Bulletin/Repair Instructions
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
PAB028-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
WI20-011
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will be transitioned to the format used for Freightliner, Freightliner Custom Chassis Corporation (FCCC), and Western Star. DTNA's goal is to improve and align documentation but individual coverages have not changed. Updated parchments, also known as coverage sheets, will be published on a rolling basis.
PAB026-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on National Driverâs Seat Update
SB60-171
Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
WI20-008
Service Bulletin/Repair Instructions
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
WP20-006
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
WP20-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
WP20-005
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
PAB014-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
PAB012-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on PV360 NS Camera â Type D
03.2020 Campaign
Service Bulletin/Repair Instructions
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
PAB010-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
WP20-002
Service Bulletin/Repair Instructions
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
PAB009-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
02.2020 Campaign
Service Bulletin/Repair Instructions
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
PAB007-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
SB54-290
Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
PAB002-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Power Outlet
WI19-022
Service Bulletin/Repair Instructions
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
PAB048-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Data Book Update
PAB043-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Lettering Update
PAB042-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Allison 7 Year Warranty
PAB038-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Freedman Seating Update
DOC-1034471
Service Bulletin/Repair Instructions
Service Solution is provided to assist Dealers/Customers in resolving the issue when the brakes are applied, the rear side led marker lights illuminate.
PAB035-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Slide â n Click Update
19CSA-12 BCT
Service Bulletin/Repair Instructions
PowerNet Assessment Tool Repair Procedure
19CSA-13
Service Bulletin/Repair Instructions
Service Systems Development provided document to service locations on price list reflects current charges to engine horsepower ratings for HDEP and MDEG engine platforms.
PAB033-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Lamp Monitors
19-011WP
Service Bulletin/Repair Instructions
Warranty Policy Letter to communicate Detroit Return Changes
19-013WI
Service Bulletin/Repair Instructions
Warranty Information Letter to announce addition of Thomas Built Bus as a brand with an Authorized Demonstrator Program
19-008WI
Service Bulletin/Repair Instructions
Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
19TL-9
Service Bulletin/Repair Instructions
DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measurements. Axis4000 is a sophisticated, user-friendly system that utilizes computer based camera-radio technology and references the center line of the frame for measuring and providing alignment results to DTNA specifications.
19TS-6
Service Bulletin/Repair Instructions
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
SPN 3563 / FMI 2
Service Bulletin/Repair Instructions
HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed.
DOC-1034452
Service Bulletin/Repair Instructions
Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA).
PAB022-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on ESC Update EFX and HDX
D19M3 GHG17
Service Bulletin/Repair Instructions
D19M3 GHG17 Detroit? DD5? Software Reprogramming
sbu54056
Service Bulletin/Repair Instructions
sbu54056 Powernet Troubleshooting Guide Batteries, Path, Alternator, and Starter
DOC-1034175
Service Bulletin/Repair Instructions
SS:1034175 TBB Removing Window Stops from Passenger Windows
sbu00016
Service Bulletin/Repair Instructions
Service Bulletin Paper Copy Mailings Are Discontinued
1208-18
Service Bulletin/Repair Instructions
Service Information Bulletin- Oil Present at the Turbocharger Compressor Housing
1212-18
Service Bulletin/Repair Instructions
Service Information Bulletin- Exhaust Gas Recirculation Crossover Pipe
1213-18
Service Bulletin/Repair Instructions
Service Information Bulletin
18TL18
Service Bulletin/Repair Instructions
30mm Air Disc Brake Caliper Bolt Torque Adapter DSNCHA018005
ICI18-042 TBB FL
Service Bulletin/Repair Instructions
Important Campaign Information on FL769 TBB SynTec Seat Frames (Restraint Seats) Recall
DOC-1033968
Service Bulletin/Repair Instructions
Service Solution: 1033968 TBB Warning Lights, One Side Flashes Faster than the Other
DOC-1033857
Service Bulletin/Repair Instructions
Service Solution 1033857 TBB Floor Covering Bubbles
18-029 Auto Mete
Service Bulletin/Repair Instructions
Important Warranty Information on AutoMeter BCT-460DTNA Powernet Assessment Tool: Warranty Requirement and Claim Filing
ICI18-012 TBB FL
Service Bulletin/Repair Instructions
Advance Notice and Dealer Actions ? VIN List
ICI18-021 FL772
Service Bulletin/Repair Instructions
FL772 Interim Recall Notice
ICI18-017 TBB FL
Service Bulletin/Repair Instructions
ICI18-017 TBB FL763 ? Change to Advance Action
ICI18-011
Service Bulletin/Repair Instructions
ICI18-011 TBB FL763 ? Advance Notice and Dealer Actions
ICI18-011 TBB FL
Service Bulletin/Repair Instructions
ICI18-011 TBB FL763 ? Advance Notice and Dealer Actions
ICI18-012
Service Bulletin/Repair Instructions
ICI18-012 TBB FL763 ? Advance Notice and Dealer Actions ? VIN List
ICI17-036
Service Bulletin/Repair Instructions
TBB FL753 ? Interim Recall Notice
14CSA23
Service Bulletin/Repair Instructions
14CSA23 CSC Announces ?Tech Tips? ? DDCSN
ICI17-021
Service Bulletin/Repair Instructions
ICI17-021 TBB Recall FL737 ? Revised Bulletin
FL737
Service Bulletin/Repair Instructions
TBB Syntec S3C Wall Mounted Seats
sbt0002
Service Bulletin/Repair Instructions
Technical Publications Ordering
PAB045-2016
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on 2017 Cummins B6.7 Engines
PAB035-2016
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on MY2017 GM of Canada chassis pricing
FL700
Service Bulletin/Repair Instructions
FL700 SMI TRANSPEC STOP ARM DECALS
16-011
Service Bulletin/Repair Instructions
16-011 New Detroit Camshaft Housing Seal Standard Repair Time
16TS7
Service Bulletin/Repair Instructions
16TS7 Reman Diesel Particulate Filter Serial Number
16-008
Service Bulletin/Repair Instructions
New Detroit Bearing Failure Analysis Standard Diagnostic Time
16-009R
Service Bulletin/Repair Instructions
16-009R_OWL Enhancements
16-007
Service Bulletin/Repair Instructions
Canadian Warranty Parts Return Address Change
15-028A
Service Bulletin/Repair Instructions
15-028 New Detroit Coolant Line SRTs
15-029
Service Bulletin/Repair Instructions
_Warranty Recognition Program - Coming Soon
PAB019-2015
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on 100 Year Anniversary
15CSA10
Service Bulletin/Repair Instructions
15CSA10 The Detroit CSC announcing a new feature ? Ability to attach files to an existing CSC
15CSA9
Service Bulletin/Repair Instructions
15CSA9 Release of DiagnosticLink® 8.02
15-013
Service Bulletin/Repair Instructions
15-013-DLR TBB Cummins 10 percent Handling Allowance
15CSA4
Service Bulletin/Repair Instructions
15CSA4 Holiday Schedule for the Detroit Customer Support Center
15TL6
Service Bulletin/Repair Instructions
15TL6 W470589129100 ? HDEP HP Fuel Rail Test Caps
15-010
Service Bulletin/Repair Instructions
15-010-DLR Transmission Cooler Line Photos
15-009
Service Bulletin/Repair Instructions
15-009 New Detroit Standard Diagnostic Times
15TL5
Service Bulletin/Repair Instructions
15TL5 DAVCO Shop Pro® FXP 95
15TL4
Service Bulletin/Repair Instructions
15TL4 W470589050900 ? 3/8? Drive GEN2 Two-Stage Valve Socket
14TL8
Service Bulletin/Repair Instructions
14TL8 TorcUP? Non-Impacting Torque Tool.
14-036
Service Bulletin/Repair Instructions
14-036-DLR DTNA & JAD Highlights - Q3
14-038
Service Bulletin/Repair Instructions
14-038 Additional Detroit Standard Repair Times
14-038A
Service Bulletin/Repair Instructions
14-038_New_SRTs Additional Detroit Standard Repair Times.
14-039
Service Bulletin/Repair Instructions
14-039 New Detroit Standard Diagnostic Times
14-039A
Service Bulletin/Repair Instructions
14-039_additional_SDTs New Detroit Standard Diagnostic Times
14-040
Service Bulletin/Repair Instructions
14-040 Additional Detroit CLOs for the Heavy Duty Engine Platform
14-040A
Service Bulletin/Repair Instructions
14-040_Additional_CLOs Additional Detroit CLOs for the Heavy Duty Engine Platform
14CSA22
Service Bulletin/Repair Instructions
14CSA22 DTNA Chassis Wiring Diagrams
14WO-9
Service Bulletin/Repair Instructions
14WO-9_Warranty_Access Detroit New User Warranty Access Request
14TL9
Service Bulletin/Repair Instructions
14TL9 Special Tool Warranty Program.
42R
Service Bulletin/Repair Instructions
42R_Speaker Grille Repair_13-42R
13-09
Service Bulletin/Repair Instructions
09_Preventive Maint Bendix E6 Brake Pedal_13-09
14TL7
Service Bulletin/Repair Instructions
14TL7 DD Platform Flywheel Housing Runout Tool W470589032100
14CSA21
Service Bulletin/Repair Instructions
14CSA21 Holiday Schedule for the Detroit Customer Support Center ?
14CSA20
Service Bulletin/Repair Instructions
14CSA20 EGR Valve Actuator Kit P/N E23539699
sb2080
Service Bulletin/Repair Instructions
sb2080 Australian CST M1400 Isolated Radiator Retrofit
13R
Service Bulletin/Repair Instructions
13R_Floor Cross Tube Crack Repair_03-13R
14-017R
Service Bulletin/Repair Instructions
14-017R Revised: Detroit Addition of Admin Time
14TL2
Service Bulletin/Repair Instructions
14TL2 DD Platform Engine Stand Adapter W060589023100
14TL5
Service Bulletin/Repair Instructions
14TL5 ABS Power Line Carrier Converter Available Through PDC
14-028
Service Bulletin/Repair Instructions
14-028 Remy Extended Coverage Direct File
14TS19
Service Bulletin/Repair Instructions
14TS19 DD Platform High Pressure Fuel Lines
14-027
Service Bulletin/Repair Instructions
14-027 Detroit's New Consolidated Labor Operations (CLOs
14-025
Service Bulletin/Repair Instructions
14-025-DLR TBB - Changes to PDI Requirements & PDI Claims
715-14
Service Bulletin/Repair Instructions
715-14 Symptom Diagnostics - Coolant Los
14-022
Service Bulletin/Repair Instructions
14-022 Pre-Approval Threshold Increase From $2,500 to $5,000 USD
14-023
Service Bulletin/Repair Instructions
14-023 Detroit Axles Pre-Approval Changes
14-024
Service Bulletin/Repair Instructions
14-024-DLR DTNA & JAD Highlights - Q1 & Q2
714-14
Service Bulletin/Repair Instructions
714-14 Symptom Diagnostics - Low Engine Compression
713-14
Service Bulletin/Repair Instructions
713-14 Symptom Diagnostics - Combustion Gas in Coolant
712-14
Service Bulletin/Repair Instructions
712-14 Engine Coolant Temperature
ICI14-012
Service Bulletin/Repair Instructions
ICI14-012-DLR Freightliner Cascadia Daytime Running Lights (Canada Only
0228-14
Service Bulletin/Repair Instructions
0228-14 Engine Oil Leaks - Oil Dye Method
0224-14
Service Bulletin/Repair Instructions
0224-14 SPN 1590 FMI 9 - CPC- All Years February 2014
0219-14
Service Bulletin/Repair Instructions
0219-14 Metal in Fuel
0215-14
Service Bulletin/Repair Instructions
0215-14 Check for Rough Running or Stalling - Three-Filter Fuel System
0210-14
Service Bulletin/Repair Instructions
0210-14 High Pressure Fuel Rail Feed Lines - Three-Filter System
0202-14
Service Bulletin/Repair Instructions
0202-14 Symptom Diagnostics - Hard Start No Start - Two-Filter Fuel System
0229-14
Service Bulletin/Repair Instructions
0229-14 Symptom Based Diagnostics - Oil Separator
0233-14
Service Bulletin/Repair Instructions
0233-14 SPN 51 FMI 2 - All Years
0238-14
Service Bulletin/Repair Instructions
0238-14 Removal of the High Pressure Fuel Injector Lines - Two-Filter
0239-14
Service Bulletin/Repair Instructions
0239-14 High Pressure Fuel Injector Lines - Three-Filter System
12-039
Service Bulletin/Repair Instructions
12-039-DLR OWL Pre-approval's Time Frame Increases to 60 Days
12-040
Service Bulletin/Repair Instructions
12-040-DLR Roof Fairing Removal Program
12-045
Service Bulletin/Repair Instructions
12-045-DLR New Vehicle Warranty and Extended Coverage Freight
12-038
Service Bulletin/Repair Instructions
12-038-DLR - No Problem Found - Policy Claims - During Basic Vehicle Chassis or Base Engine Coverage
EFX Exterior Par
Service Bulletin/Repair Instructions
EFX Exterior Parts Ref Manual 2012.12.12 BM
PAB034
Service Bulletin/Repair Instructions
PAB034, Mileage Rates and Interest
PAB033
Service Bulletin/Repair Instructions
PAB033, Insta-Chain Tire Chains
Dealer Memo 2012
Service Bulletin/Repair Instructions
Dealer Memo 2012.08.09 New Literature Order Site Announcement
PAB032
Service Bulletin/Repair Instructions
PAB032, TBB-SYNTEC Seats with ISO Latch
12-022
Service Bulletin/Repair Instructions
12-022-DLR Daimler Trucks Remarketing Corporation (DTR) Now Requires Pre-approval for Repairs $1,200 (USD) and Greater
Learning Center
Service Bulletin/Repair Instructions
Learning Center Dealer Registration Instructions-2012.07.12
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.