WI24-019
Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
Vehicle report
2019 THOMAS BUILT BUSES SAF-T-LINER EFX
Service bulletins
68 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
Cummins B6.7 DEF Header O
Other
Extended Warranty Policy for certain Cummins B6.7 engines for TBB vehicle DEF headers for EPA and CARB Emissions Reporting
CXA_10_17_CARB Truck Chec
Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
SS1023366-Detroit
Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
FL974
Service Bulletin/Repair Instructions
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.
ICI24-006
Service Bulletin/Repair Instructions
Important Campaign Information letter for FL974 - Revised Bulletin & Population
WP21-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
ICI21-004
Service Bulletin/Repair Instructions
Important Campaign Information Letter for Dealer Travel for Campaign Performance â TBB.
WI20-014R
Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
WP20-018R
Service Bulletin/Repair Instructions
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
WP20-018
Service Bulletin/Repair Instructions
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
PAB036-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
TechTalk4725
Service Bulletin/Repair Instructions
Tech Talk discussion about power steering fluid.
ICI20-022
Service Bulletin/Repair Instructions
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂs location to perform a recall or field service campaign.
WI20-012
Service Bulletin/Repair Instructions
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
WI20-014
Service Bulletin/Repair Instructions
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
PAB028-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
WI20-011
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will be transitioned to the format used for Freightliner, Freightliner Custom Chassis Corporation (FCCC), and Western Star. DTNA's goal is to improve and align documentation but individual coverages have not changed. Updated parchments, also known as coverage sheets, will be published on a rolling basis.
PAB026-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on National Driverâs Seat Update
SB60-171
Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
WI20-008
Service Bulletin/Repair Instructions
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
WP20-006
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
WP20-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
WP20-005
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
PAB014-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
PAB012-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on PV360 NS Camera â Type D
03.2020 Campaign
Service Bulletin/Repair Instructions
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
PAB010-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
WP20-002
Service Bulletin/Repair Instructions
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
PAB009-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
02.2020 Campaign
Service Bulletin/Repair Instructions
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
PAB007-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
SB54-290
Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
PAB002-2020
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Power Outlet
WI19-022
Service Bulletin/Repair Instructions
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
PAB048-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Data Book Update
PAB043-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Lettering Update
PAB042-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Allison 7 Year Warranty
PAB038-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Freedman Seating Update
DOC-1034471
Service Bulletin/Repair Instructions
Service Solution is provided to assist Dealers/Customers in resolving the issue when the brakes are applied, the rear side led marker lights illuminate.
PAB035-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Slide â n Click Update
19CSA-12 BCT
Service Bulletin/Repair Instructions
PowerNet Assessment Tool Repair Procedure
19CSA-13
Service Bulletin/Repair Instructions
Service Systems Development provided document to service locations on price list reflects current charges to engine horsepower ratings for HDEP and MDEG engine platforms.
PAB033-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Lamp Monitors
19-011WP
Service Bulletin/Repair Instructions
Warranty Policy Letter to communicate Detroit Return Changes
19-013WI
Service Bulletin/Repair Instructions
Warranty Information Letter to announce addition of Thomas Built Bus as a brand with an Authorized Demonstrator Program
19TL-9
Service Bulletin/Repair Instructions
DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measurements. Axis4000 is a sophisticated, user-friendly system that utilizes computer based camera-radio technology and references the center line of the frame for measuring and providing alignment results to DTNA specifications.
19TS-6
Service Bulletin/Repair Instructions
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
SPN 3563 / FMI 2
Service Bulletin/Repair Instructions
HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed.
DOC-1034452
Service Bulletin/Repair Instructions
Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA).
PAB022-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on ESC Update EFX and HDX
PAB007-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Electronic Stability Control
PAB004-2019
Service Bulletin/Repair Instructions
Thomas Built Buses Product Awareness Bulletin on Corrosion Protection EFX & HDX
D19M3 GHG17
Service Bulletin/Repair Instructions
D19M3 GHG17 Detroit? DD5? Software Reprogramming
DOC-1034175
Service Bulletin/Repair Instructions
SS:1034175 TBB Removing Window Stops from Passenger Windows
DOC-1034181
Service Bulletin/Repair Instructions
SS:1034181 TBB AC Testing procedure test Form
FL794
Service Bulletin/Repair Instructions
Brake Caliper Mounting Bolts
ICI19-002 D18M7-
Service Bulletin/Repair Instructions
D18M7 ? Replaced by Recall D18R7 (FL802)
FL794 REV
Service Bulletin/Repair Instructions
FL794 Recall Campaign- Brake Caliper Mounting Bolts
sbu00016
Service Bulletin/Repair Instructions
Service Bulletin Paper Copy Mailings Are Discontinued
1208-18
Service Bulletin/Repair Instructions
Service Information Bulletin- Oil Present at the Turbocharger Compressor Housing
1212-18
Service Bulletin/Repair Instructions
Service Information Bulletin- Exhaust Gas Recirculation Crossover Pipe
1213-18
Service Bulletin/Repair Instructions
Service Information Bulletin
18TL18
Service Bulletin/Repair Instructions
30mm Air Disc Brake Caliper Bolt Torque Adapter DSNCHA018005
ICI18-042 TBB FL
Service Bulletin/Repair Instructions
Important Campaign Information on FL769 TBB SynTec Seat Frames (Restraint Seats) Recall
DOC-1033968
Service Bulletin/Repair Instructions
Service Solution: 1033968 TBB Warning Lights, One Side Flashes Faster than the Other
FL772 Brake Cali
Service Bulletin/Repair Instructions
FL772-Dealer bulletin for Brake Caliper Mounting Bolts recall
sbt0002
Service Bulletin/Repair Instructions
Technical Publications Ordering
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.