Vehicle report

2021 TOYOTA RAV4 PRIME

Service bulletins

131 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

24TE04

Warranty Program/Extension

Although the flow shut-off valve is covered by Toyota’s New Vehicle Limited Warranty for 36 months or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.

22TE09

Warranty Program/Extension

Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing extended coverage under this Customer Support Program for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or the vehicle may not start.

T-SB-0104-21 Rev2

Service Bulletin/Repair Instructions

OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.

T-SB-0106-22 Rev2

Service Bulletin/Repair Instructions

OBSOLETE NOTICE January 30, 2026: This bulletin is now obsolete. Please see T-SB-0001-26.

T-SB-0001-26

Service Bulletin/Repair Instructions

Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.

T-SB-0055-24 Rev2

Service Bulletin/Repair Instructions

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

T-SB-0089-25

Service Bulletin/Repair Instructions

Some 2021 – 2025 model year RAV4 Plug-in Hybrid and RAV4 Prime vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P019064 (Fuel Rail Pressure Sensor “A” Signal Plausibility Failure) present. The Engine Control Module (ECM) (SAE term: Powertrain Control Module/PCM) logic has been modified to address this condition.

25TD01

Service Campaign

The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor. Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time. Excessive corrosion could cause AM Radio Static during certain driving cycles, or the vehicle may not start.

T-SB-0112-24 Rev2

Service Bulletin/Repair Instructions

Some 2018 – 2021 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “Engine Maintenance Required” message is displayed in the Multi-Information Display (MID). Additionally, the vehicle will exhibit DTC(s) P268111 (Engine Coolant Bypass Valve Circuit Short to Ground) and/or P268115 (Engine Coolant Bypass Valve Circuit Short to Battery or Open).

T-TT-0784-25 Rev1

Service Bulletin/Repair Instructions

Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.

T-SB-0058-23 Rev1

Service Campaign

The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.

T-TT-0784-25

Service Bulletin/Repair Instructions

Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.

T-TT-0780-25

Service Bulletin/Repair Instructions

To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.

T-SB-0107-20 Rev2

Service Bulletin/Repair Instructions

OBSOLETE NOTICE February 11, 2025: This bulletin is now obsolete. Please see T-SB-0021-25.

T-SB-0013-24 Rev1

Service Bulletin/Repair Instructions

The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.

T-SB-0021-25

Service Bulletin/Repair Instructions

Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Global Techstream+ (GTS+) ECU flash reprogramming procedures and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard+ (CUW+). To ensure the correct ECU software is installed, ECUs will require a Security Signature before the ECU will initialize the flash reprogramming sequence. This bulletin also details the process for acquiring a Security Signature from TIS during the GTS+ ECU flash reprogramming process.

T-SB-0011-25

Service Bulletin/Repair Instructions

When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU Security Key.

T-SB-0111-20 Rev2

Service Bulletin/Repair Instructions

OBSOLETE NOTICE January 23, 2025: This bulletin is now obsolete. Please see T-SB-0011-25.

T-SB-0112-24 Rev1

Service Bulletin/Repair Instructions

Some 2018 – 2021 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “Engine Maintenance Required” message is displayed in the Multi-Information Display (MID). Additionally, the vehicle will exhibit DTC(s) P268111 (Engine Coolant Bypass Valve Circuit Short to Ground) and/or P268115 (Engine Coolant Bypass Valve Circuit Short to Battery or Open).

T-SB-0035-24 Rev2

Service Bulletin/Repair Instructions

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

T-SB-0038-24 Rev2

Service Bulletin/Repair Instructions

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

T-SB-0039-24 Rev2

Service Bulletin/Repair Instructions

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

T-SB-0061-23 Rev2

Service Bulletin/Repair Instructions

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.

T-SB-0112-24

Service Bulletin/Repair Instructions

Some 2018 – 2021 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “Engine Maintenance Required” message is displayed in the Multi-Information Display (MID). Additionally, the vehicle will exhibit DTC(s) P268111 (Engine Coolant Bypass Valve Circuit Short to Ground) and/or P268115 (Engine Coolant Bypass Valve Circuit Short to Battery or Open).

T-SB-0062-23 Rev2

Service Bulletin/Repair Instructions

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.

T-SB-0055-24 Rev1

Service Bulletin/Repair Instructions

Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.

T-SB-0035-24 Rev1

Service Bulletin/Repair Instructions

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

T-SB-0038-24 Rev1

Service Bulletin/Repair Instructions

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

T-SB-0039-24 Rev1

Service Bulletin/Repair Instructions

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

T-SB-0055-24

Service Bulletin/Repair Instructions

Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

T-SB-0103-20 Rev1

Service Bulletin/Repair Instructions

This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 – 2025 model year Toyota vehicles.

Toyota Renotification DL

Other

Safety Recall and Service Campaign completion is an important part of our commitment to customer satisfaction of Toyota products. Toyota will be conducting follow-up notifications to remind owners whose vehicles have not yet had Safety Recall and/or Service Campaign repairs completed in the campaigns listed

Toyota Renotification RL

Other

Toyota plans to conduct Safety Recall and Service Campaign follow-up notifications to owners whose vehicles have not yet had the following Safety Recall and/or Service Campaign repairs completed

T-TT-0694-22 Rev2

Service Bulletin/Repair Instructions

After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087. Upon investigation, it is found that the engine ECU has been damaged and needs to be replaced. In several cases, it was found that the cause of the ECU damage was improper jump starting. Further investigation found that ECU damage may occur if the negative (ground) cable clamps are attached on or around the engine ECU or ECU mounting bracket.

T-SB-0061-23 Rev1

Service Bulletin/Repair Instructions

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.

T-SB-0062-23 Rev1

Service Bulletin/Repair Instructions

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.

T-SB-0035-24

Service Bulletin/Repair Instructions

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

T-SB-0038-24

Service Bulletin/Repair Instructions

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. •The entire bulletin has been updated.

T-SB-0039-24

Service Bulletin/Repair Instructions

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicle’s paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

T-TT-0754-24

Service Bulletin/Repair Instructions

Customers have expressed concerns about the performance of Qi Wireless Chargers. Wireless chargers on applicable vehicles are designed to work with Qi Certified devices only. MagSafe devices, that are not Qi Certified, may not charge as expected with Qi Wireless Chargers.

T-SB-0064-18 Obs

Service Bulletin/Repair Instructions

OBSOLETE NOTICE March 11, 2024: This bulletin is now obsolete. Please see T-SB-0013-24.

T-PANT-2024-004-

Service Bulletin/Repair Instructions

This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.

T-SB-0013-24

Service Bulletin/Repair Instructions

TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.

TSB010622

Service Bulletin/Repair Instructions

TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an Activation Card Number (ACN). Updating the map without the use of an ACN is considered an Embedded Navigation Update (refer to pg. 10) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update.

TSB010421

Service Bulletin/Repair Instructions

TSB: Some 2018 ? 2024 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, M20A-FKS, or M20A-FXS engine may exhibit one or more of the following conditions: ?Milky/discolored engine oil. ?An ?Oil Pressure Low? warning message on the Multi-information Display (MID). ?A MIL ON condition with Diagnostic Trouble Codes (DTCs) P05202A (Engine Oil Pressure Sensor/Switch ?A? Signal Stuck in Range) and/or P052477 (Engine Oil Pressure Too Low [Severe]) present. Moisture from blow-by gases condenses and accumulates in the engine oil during short trips in extreme cold weather. When the moisture in the oil freezes, the oil pressure may drop, and the aforementioned warning indicators may display. Follow the procedures in this bulletin to address these conditions.

TSB008523A

Service Bulletin/Repair Instructions

TSB: Some 2016 ? 2023 model year Toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32°F or 0°C). After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be present: ?P1C8449 ? (High Voltage Power Resource Circuit Short during Ready ON) ?P300449 ? (High Voltage Power Resource Circuit Short during Pre-Charge) Follow the Repair Procedure in this bulletin to address this condition.

TSB008523

Service Bulletin/Repair Instructions

TSB: Some 2016 ? 2023 model year Toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32°F or 0°C). After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be present: ?P1C8449 ? (High Voltage Power Resource Circuit Short during Ready ON) ?P300449 ? (High Voltage Power Resource Circuit Short during Pre-Charge) Follow the Repair Procedure in this bulletin to address this condition.

22TC01 Technical

Service Bulletin/Repair Instructions

TI: TECHNICAL INSTRUCTIONS FOR 22TC01 DATA COMMUNICATION MODULE (DCM) REPROGRAMMING CERTAIN 2021 MODEL YEAR C-HR, RAV4 PRIME, TUNDRA CERTAIN 2021-2022 4RUNNER, HIGHLANDER, HIGHLANDER HV, PRIUS PRIME, SEQUOIA, TACOMA CERTAIN 2022 PRIUS

TSB005823

Service Bulletin/Repair Instructions

TSB: The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. Follow the procedures outlined in this service bulletin to aid in locating, inspecting, and repairing refrigerant leaks

TSB005123

Service Bulletin/Repair Instructions

OBSOLETE NOTICE August 17, 2023: This bulletin is no longer applicable and is now obsolete

TTT073723

Service Bulletin/Repair Instructions

TT: A very small percentage of customers experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, user errors, and compatibility issues with other vehicle systems and external applications encountered while operating telematics features. Toyota has developed and provided the following Telematics Diagnostic Guide to assist dealer technicians.

T-SB-0107-20

Service Bulletin/Repair Instructions

TSB: Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Global Techstream+ (GTS+) ECU flash reprogramming procedures and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard+ (CUW+). To ensure the correct ECU software is installed, ECUs will require a Security Signature before the ECU will initialize the flash reprogramming sequence. This bulletin also details the process for acquiring a Security Signature from TIS during the GTS+ ECU flash reprogramming process.

TSB-0033-23

Service Bulletin/Repair Instructions

TSB: Some 2020 ? 2023 model year Highlander Hybrid and 2021 ? 2023 model year RAV4 Hybrid, RAV4 Prime, Sienna Hybrid, and Venza Hybrid vehicles may exhibit a MIL ON condition with one or both of the following Diagnostic Trouble Codes (DTCs) present: ?P24517F ? Evaporative Emission System Switching Valve Actuator Stuck Off. ?P14502A ? Fuel Tank Pressure Sensor Signal Stuck in Range.

T-SB-0050-22

Service Bulletin/Repair Instructions

TSB: Some 2021 ? 2022 model year RAV4 Prime vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P060694 (SAE code P0606) (Control Module Processor Unexpected Operation) present. The Hybrid Vehicle Control Computer logic has been modified to reduce the possibility of this condition.

22TE05_Dealer Le

Service Bulletin/Repair Instructions

DL: Although the roof rails are covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to roof rail water leaks. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.

22TE05_Region Le

Service Bulletin/Repair Instructions

RL: The specific condition covered by this program is roof rail water leaks from the roof rail mounting clips due to deterioration of the seal of the roof rail clips. If a water leak has been verified, the vehicle will be inspected and repaired with new roof rail clips. The vehicle will also be inspected for water damage and cleaned and/or repaired accordingly under the terms of this Customer Support Program.

23TE01 Dealer Pa

Service Bulletin/Repair Instructions

DP: Although the high-pressure fuel pump is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the presence of a fuel odor in or around the engine bay originating at the high-pressure fuel pump of the subject vehicles.

T-SB-0016-23

Service Bulletin/Repair Instructions

TSB: Some 2019 ? 2021 model year RAV4 and RAV4 Hybrid and 2021 model year RAV4 Prime vehicles may exhibit water entry from one or more roof rail garnish clips. Follow the procedures in this bulletin to address this condition.

T-SB-0014-23

Service Bulletin/Repair Instructions

TSB: Some 2019 ? 2021 model year RAV4 and RAV4 Hybrid and 2021 model year RAV4 Prime vehicles may exhibit a rattle noise from the sliding roof assembly when it is in the tilted open position while driving over a bumpy road. Follow the Repair Procedure in this bulletin to address this condition.

T-TT-0690-22 Rev

Service Bulletin/Repair Instructions

TT: On some 2021-2022MY Highlander HV, RAV4 HV, RAV4 Prime and Venza models, the connector cover for the Under Floor Wire Harness for the Rear Motor Generator may have the appearance of being damaged or missing

TSB006722

Service Bulletin/Repair Instructions

TSB: Some 2021 ? 2023 model year RAV4 Prime XSE grade vehicles equipped with a 6.6 kW electric vehicle charger sub-assembly may exhibit a MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?P0D2A19 ? Hybrid/EV Battery Charger Input Current Sensor Circuit Current Above Threshold ?P1C1B00 ? PFC Boosting Circuit Malfunction ?P0E8919 ? Charger ?B? Input Current Too High Circuit Current Above Threshold ?P1BD300 ? Charger ?B? PFC Boosting Circuit Malfunction The vehicle may also exhibit an inoperative onboard plug-in charger. Follow the Repair Procedure in this bulletin to address this condition.

T-SB-0021-21 Rev

Service Bulletin/Repair Instructions

TSB: Some 2021 model year RAV4 Prime vehicles may store Diagnostic Trouble Code (DTC) P1CE931 (Charger Cooler Fan Revolution Sensor No Signal). Some vehicles may also exhibit a longer charging period or reduced charging efficiency. The charger assembly plug-in logic has been modified to reduce the possibility of these conditions. Follow the Repair Procedure in this bulletin to address these conditions.

T-TT-0611-20 Rev

Service Bulletin/Repair Instructions

TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.

T-SB-0042-22 Rev

Service Bulletin/Repair Instructions

TSB: Some 2021 model year RAV4 Prime vehicles may exhibit one or more of the following conditions: ?The climate control system is NOT cooling or heating. ?MIL ON with one or more of the following Diagnostic Trouble Code(s) (DTC[s]): oP15017A ? Hybrid/EV battery cooling refrigerant gas fluid leak or seal failure. oP1B8314 ? Hybrid/EV battery pack refrigerant pressure sensor ?a? circuit high circuit short to auxiliary battery. oP05347A ? Refrigerant gas fluid leak or seal failure. ?Humming/buzzing noise upon startup (Ready ON) with the compressor on. Follow the Repair Procedure in this bulletin to address these conditions

T-SB-0106-22

Service Bulletin/Repair Instructions

TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an activation card number (ACN). Updating the map without the use of an ACN is considered an Embedded Navigation Update (refer to pg. 10) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system

T-SB-0067-22

Service Bulletin/Repair Instructions

TSB: Some 2021 ? 2022 model year RAV4 Prime XSE grade vehicles equipped with a 6.6 kW electric vehicle charger sub-assembly may exhibit a MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?P0D2A19 ? Hybrid/EV Battery Charger Input Current Sensor Circuit Current Above Threshold ?P1C1B00 ? (PFC Boosting Circuit Malfunction) ?P0E8919 ? (Charger ?B? Input Current Too High Circuit Current Above Threshold) ?P1BD300 ? (Charger ?B? PFC Boosting Circuit Malfunction) The vehicle may also exhibit an inoperative onboard plug-in charger. Follow the Repair Procedure in this bulletin to address this condition.

T-TT-0694-22 Rev

Service Bulletin/Repair Instructions

TT: After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087. Upon investigation, it is found that the engine ECU has been damaged and needs to be replaced (Fig 1). In several cases, it was found that the cause of the ECU damage was improper jump starting. Further investigation found that ECU damage may occur if the jumper cables are hooked up on or around the engine ECU or ECU mounting bracket

T-TT-0703-22

Service Bulletin/Repair Instructions

TT: Vehicles listed above equipped with a Denso Ten radio (Entune Audio Plus or Premium Audio) may exhibit a condition in which the radio screen continues to show a Bluetooth phone call in progress after the call has ended. This condition has been confirmed with multiple Android phones, including Samsung Galaxy S21 and S22, and Google Pixel 6.

T-TT-0668-21 Rev

Service Bulletin/Repair Instructions

TT: Some vehicles may exhibit seat memory switch function inoperative condition if the Seating Position Control ECU is not initialized. The Pre-Delivery Service (PDS) bulletin (link below) instructs technicians to perform this initialization after the D/C Cut Fuse is installed. The Repair Manual (links below) states that when any of the following conditions are met, the seat position information in the position control ECU assembly will be cleared: ?The power switch is turned off with any of the seat switches being operated and the ECU-DCC NO.2 fuse removed. ?The power switch is turned off within 1 second of any of the seat switches being operated with the ECU-DCC NO.2 fuse removed. ?Power supplied to the position control ECU assembly is cut while the seat is moving to the memorized position.

T-SB-0107-20 Rev

Service Bulletin/Repair Instructions

TSB: Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of TIS and the Calibration Update Wizard (CUW). To ensure the correct ECU software is installed, ECUs will require a Security Signature before the ECU will initialize the flash reprogramming sequence. This bulletin also details the process for acquiring a Security Signature from TIS during the Techstream ECU flash reprogramming process

TSB011120Rev1

Service Bulletin/Repair Instructions

TSB: When certain vehicle ECUs are replaced, the ECU security key must be written in order for that ECU to communicate on the vehicle network. The Techstream Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU security key.

TSB005622

Service Bulletin/Repair Instructions

TSB: Some 2021 model year RAV4 Prime vehicles may exhibit a depleted 12V auxiliary battery when in IG-OFF due to a condition in which the Hybrid Vehicle Electronic Control Unit (HV ECU) does not sleep. The HV ECU may not sleep if any of the following conditions have occurred with the vehicle: ?The vehicle was towed or jump-started after a 12V battery discharge. ?The vehicle?s 12V battery was disconnected and reconnected, as when accessories ?were installed. ?The 12V battery terminal(s) or power or ground harnesses were removed to repair ?the vehicle. ?A new 12V battery was put into the vehicle, or there was an open in the main fusible link. ?Any other condition that may have caused power not properly flowing from the 12V battery ?through the harness. The HV ECU logic has been updated to reduce the possibility of this condition

TSB001221Rev2

Service Bulletin/Repair Instructions

TSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition

TSB005022

Service Bulletin/Repair Instructions

TSB: Some 2021 ? 2022 model year RAV4 Prime vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P060694 (SAE code P0606) (Control Module Processor Unexpected Operation) present. The Hybrid Vehicle Control Computer logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure in this bulletin to address this condition

TTT069522

Service Bulletin/Repair Instructions

TT: To improve customer support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center.

Service Campaign

Service Bulletin/Repair Instructions

DL: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices during a Safety Connect call

22TC01

Service Bulletin/Repair Instructions

TECHNICAL INSTRUCTIONS FOR 22TC01 DATA COMMUNICATION MODULE (DCM) REPROGRAMMING CERTAIN 2021 MODEL YEAR C-HR, RAV4 PRIME, TUNDRA CERTAIN 2021-2022 4RUNNER, HIGHLANDER, HIGHLANDER HV, PRIUS PRIME, SEQUOIA, TACOMA CERTAIN 2022 PRIUS

TSB004222

Service Bulletin/Repair Instructions

TSB: Some 2021 model year RAV4 Prime vehicles may exhibit a short humming/buzzing noise upon startup (Ready ON) with the compressor on. Follow the Repair Procedure in this bulletin to address this condition.

22TC01 Team Memb

Service Bulletin/Repair Instructions

SSC: Toyota Over-The- Air (OTA) Pilot Program Team Members SPECIAL SERVICE CAMPAIGN 22TC01

TSB002722

Service Bulletin/Repair Instructions

TSB: Some 2021 ? 2022 model year RAV4 Prime vehicles equipped with a Blind Spot Monitor (BSM) may exhibit a BSM outer mirror indicator that stays on without a vehicle in the detection area after being passed by a vehicle. Follow the Repair Procedure in this bulletin to address this condition

TTT069022

Service Bulletin/Repair Instructions

TT: On some 2021-2022MY Highlander HV, RAV4 HV, RAV4 Prime and Venza models, the connector cover for the Under Floor Wire Harness for the Rear Motor Generator may have the appearance of being damaged or missing

T-TT-0687-22

Service Bulletin/Repair Instructions

TT: When customers have a concern about a discharged battery, no start, or general battery concern, the DCA-8000 is the only appropriate tool to use for diagnosis

T-SB-0084-21 Rev

Service Bulletin/Repair Instructions

TSB: Some 2019 ? 2022 model year RAV4 and RAV4 Hybrid and 2021 ? 2022 model year RAV4 Prime vehicles may exhibit a sloshing or splashing noise from inside one or more door panels when driving, opening and/or closing a door, and/or braking. This condition is caused by a cavity wax/debris/substance that may block door drain holes and restrict water from draining properly. Follow the Repair Procedure in this bulletin to address this condition

22TC01 Dealer Le

Service Bulletin/Repair Instructions

DL: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices during a Safety Connect call

22TC01 Region Le

Service Bulletin/Repair Instructions

RL: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices during a Safety Connect call.

T-SB-0057-21 Rev

Service Bulletin/Repair Instructions

TSB: Some 2021 model year RAV4 Prime vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P0CDF72 (SAE code P0CE0) (Hybrid/EV Battery Cooling Magnetic Valve Actuator Stuck Open) present. The Amplifier Assy, Air Conditioner logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure in this bulletin to address this condition.

T-SB-0012-21 Rev

Service Bulletin/Repair Instructions

TSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition

T-SB-0104-21

Service Bulletin/Repair Instructions

TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit one or more of the following conditions: ?Milky/Discolored engine oil. ?An ?Oil Pressure Low? warning message on the Multi-information Display (MID). ?A MIL ON condition with Diagnostic Trouble Codes (DTCs) P05202A (Engine Oil Pressure Sensor/Switch "A" Signal Stuck in Range) and/or P052477 (Engine Oil Pressure too low [Severe]). Moisture from blow-by gases condenses and accumulates in the engine oil during short trips in extreme cold weather. When the moisture in the oil freezes, the oil pressure may drop, and the aforementioned warning indicators may display. Follow the procedures in this bulletin to address these conditions.

T-SB-0100-21

Service Bulletin/Repair Instructions

TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures that apply specifically to 2022 model year RAV4, RAV4 Hybrid and RAV4 Prime vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2022 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.

T-SB-0019-21 Rev

Service Bulletin/Repair Instructions

TSB: Some 2020 model year vehicles equipped with Audio Plus (version 1186) or earlier may exhibit one or more of the following conditions: ?WiFi intermittently inoperative. ?DTC (Diagnostic Trouble Code) B15DB present. ?Changing the Auto Relock Timer setting also changes the Remote 2-Press unlock setting. Some 2020 ? 2021 model year vehicles equipped with Audio Plus (version 1210), or Premium Audio (version 1196) or earlier may exhibit one or more of the following conditions: ?Intermittent screen flashing. ?Intermittent ?Destination Assist Unavailable? pop-up message. ?Intermittent blank screen. ?Bluetooth® intermittently disconnects. ?Abnormal radio playback after Destination Assist Call. ??There is no playable data? pop-up message when using USB Audio. ?Unable to answer phone calls when using Apple CarPlay®. ?Clock displays the incorrect time. ?Intermittent rebooting. ??The software version doesn?t correspond? pop-up is intermittently displayed. ?Intermittent black screen when using projection navigation. ?Abnormal noise after ACC OFF/ON when using AM mode and high volume. ??Please connect USB? pop-up message when USB is already connected. Some 2020 ? 2021 model year vehicles equipped with Audio Plus (version 1256), or Premium Audio (version 1256) or earlier may exhibit one or more of the following conditions: ?Navigation intermittently reverses its travel. ?Android AutoTM inoperative. ?Audio mode is set to ?Off? after disconnecting USB while using Apple CarPlay®. ?Intermittent black screen flash when connecting Bluetooth®. ?When the MAP button is pressed, a ?Navi app is not installed? pop-up is displayed. ?Intermittent black map screen on home screen. ?Bluetooth® intermittently disconnects. ?No outgoing voice when using Bluetooth® Handsfree for phone call. ?Bluetooth® Now Playing List song selection is slow. ?Unable to transfer phone contacts when using Bluetooth®.

T-TT-0668-21

Service Bulletin/Repair Instructions

TT: Some vehicles may exhibit seat memory switch function inoperative condition if the Seating Position Control ECU is not initialized. The Pre-Delivery Service (PDS) bulletin (link below) instructs technicians to perform this initialization after the D/C Cut Fuse is installed. The Repair Manual (links below) states that when any of the following conditions are met, the seat position information in the position control ECU assembly will be cleared: ?The power switch is turned off with any of the seat switches being operated and the ECU-DCC NO.2 fuse removed. ?The power switch is turned off within 1 second of any of the seat switches being operated with the ECU-DCC NO.2 fuse removed. ?Power supplied to the position control ECU assembly is cut while the seat is moving to the memorized position.

T-SB-0084-21

Service Bulletin/Repair Instructions

TSB: Some 2019 ? 2022 model year RAV4 and RAV4 Hybrid, and 2021 ? 2022 model year RAV4 Prime vehicles may exhibit a sloshing or splashing noise from inside one or more door panels when driving, opening and/or closing a door, and/or braking. This condition is caused by a cavity wax/debris/substance that may block door drain holes and restrict water from draining properly. Follow the Repair Procedure in this bulletin to address this condition.

T-TT-0663-21

Service Bulletin/Repair Instructions

TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments.

T-SB-0057-21

Service Bulletin/Repair Instructions

TSB: Some 2021 model year RAV4 Prime vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P0CDF72 (Hybrid/EV Battery Cooling Magnetic Valve Actuator Stuck Open) present. The Amplifier Assy. Air Conditioner logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure in this bulletin to address this condition.

T-SB-0050-21

Service Bulletin/Repair Instructions

TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.

T-TT-0654-21

Service Bulletin/Repair Instructions

TT: Customer experiences a condition and through proper diagnosis the Onboard Vehicle Charger needs to be replaced. The purpose of this Tech Tip is to gather necessary information when replacing the onboard vehicle charger for root cause investigations.

T-SB-0034-21

Service Bulletin/Repair Instructions

TSB During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Refer to the Tire Positioning Procedure in this bulletin to ensure that the original tires stay in the same location on the vehicle.

T-SB-0035-21

Service Bulletin/Repair Instructions

TSB: 2022 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In addition, some models may also utilize retainers for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retainers. If installation instructions are included in the floor mat kit, place the instructions in the vehicle?s glove box for customer reference.

Toyota PRO21-UFR

Service Bulletin/Repair Instructions

UPDATES TO THE 2014-2021 TOYOTA UNIVERSAL FLAT RATE MANUAL

T-SB-0025-21

Service Bulletin/Repair Instructions

TSB: Some 2020 ? 2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio (versions 1784) or earlier may exhibit one or more of the following conditions: ?Intermittent blank screen. ?Navigation map update fails. ?Album art inoperative. ?Pause function intermittently inoperative in CD mode. ?Intermittent DTC B15FE present. ?Abnormal energy flow screen appearance on Hybrid models. ?Abnormal phone call operation during Apple CarPlay®. ??No Information? displayed in Information Screen. ?No audio after voice guidance in Android Auto. ?Abnormal charging scheduling operation on RAV4 Prime models. ?Abnormal XM operation when using Apple CarPlay®. Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version.

Toyota Safety Re

Service Bulletin/Repair Instructions

Toyota Safety Recall and Service Campaign - Technician Certification Requirements

T-SB-0012-21

Service Bulletin/Repair Instructions

TSB: Some 2010 ? 2021 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition.

T-SB-0007-21

Service Bulletin/Repair Instructions

TSB: Some 2021 model year RAV4 Prime vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P1CCC96 (DC/DC Converter Enable Component Internal Failure). This condition may occur from a plating issue with the DC/DC mounting bolts that cause high resistance. Follow the Repair Procedure in this bulletin to address this condition.

T-SB-0005-21

Service Bulletin/Repair Instructions

TSB: Some 2021 model year RAV4 Prime vehicles may exhibit a condition in which the steering wheel controls are inoperative after the ignition switch has been turned off for two minutes. Some examples where customers may notice this condition include: ?Unable to select the Charge Now function after the charging cable is plugged in, with a charging schedule set. ?Unable to turn the Power Back Door Master Switch on, when the power back door button is pressed with the power back door system turned off. ?Unable to dismiss warning messages such as ?door open? or ?window open.? The combination meter logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure in this bulletin to address this condition.

T-TT-0599-20 Rev

Service Bulletin/Repair Instructions

TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns.

T-SB-0113-20

Service Bulletin/Repair Instructions

TSB: Some 2020 ? 2021 model year C-HR, RAV4, RAV4 HV, Sequoia, Tundra and 2021 model year Avalon, Avalon HV, Prius, Prius Prime, and RAV4 Prime vehicles may exhibit inoperative Apple CarPlay® with all iPhone® 12 models. An updated USB port is available to address this condition. Follow the Repair Procedure in this bulletin to address this condition.

T-TT-0634-20

Service Bulletin/Repair Instructions

TT: Some vehicles may experience an issue related to the DCM, the following information is consolidating the available diagnostic information in one document.

T-SB-0111-20

Service Bulletin/Repair Instructions

TSB: When certain vehicle ECUs are replaced, the ECU security key must be written in order for that ECU to communicate on the vehicle network. The Techstream Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU security key. Follow the procedures in this bulletin to write the ECU security key to the replacement ECU.

T-SB-0029-20 Rev

Service Bulletin/Repair Instructions

TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Refer to the Tire Positioning Procedure in this bulletin to ensure that the original tires stay in the same location on the vehicle.

T-SB-0035-20 Rev

Service Bulletin/Repair Instructions

TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Toyota does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery.

T-SB-0039-20 Rev

Service Bulletin/Repair Instructions

TSB: An initialization procedure is required to activate the Entune? 3.0 App Suite Connect for Audio, Audio Plus, and Premium Audio head units before they are used for the first time on new vehicles. The initialization procedure may also be performed under other circumstances, such as following a head unit replacement or after the customer?s personal settings are erased. The initialization procedure requires between 3 and 15 minutes to complete, depending on file size, cellular connection speed, and other factors. Following the initialization procedure, individual Entune? 3.0 apps may periodically update through an over-the-air update system. Updates are either optional or mandatory. The update procedure will take approximately 1 minute for each app requiring an update. Follow the Initialization/Update Procedure in this bulletin to perform the initialization and app updates.

T-TT-0629-20

Service Bulletin/Repair Instructions

TT: Some 2020 ? 2021 model year C-HR, RAV4, RAV4 HV, Sequoia, Tundra and 2021 model year Avalon, Avalon HV, Prius, Prius Prime, and RAV4 Prime vehicles may exhibit inoperative Apple CarPlay® with only iPhone® 12 devices (iPhone® 12, iPhone® 12 Max, iPhone® 12 Pro, or iPhone® 12 Pro Max).

T-TT-0627-20

Service Bulletin/Repair Instructions

TT: During recent discharged battery cases on vehicles equipped with LG DCM, there was confusion if a DCM update was available. Technicians are relying on the Techstream Healthcheck to determine if an update is possible.

T-TT-0628-20

Service Bulletin/Repair Instructions

TT: HVAC drain tube is found to be blocked/clogged.

T-SB-0037-20 Rev

Service Bulletin/Repair Instructions

TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.

T-SB-0028-20 Rev

Service Bulletin/Repair Instructions

TSB: 2021 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In addition, some models may also utilize retainers for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retainers. If installation instructions are included in the floor mat kit, place the instructions in the vehicle?s glove box for customer reference.

T-TT-0625-20

Service Bulletin/Repair Instructions

TT: A 12V Battery Discharged and / or Dead condition can be due to multiple causes. In order to properly diagnose and determine the root cause it?s important to follow a structured process to identify any contributing issues and determine the proper remedy.

T-SB-0095-20

Service Bulletin/Repair Instructions

TSB: Some 2020 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles may exhibit one or more of the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App does not accept the activation code. ?Toyota App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Toyota App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles and some 2021 model year Corolla, Corolla Hybrid, and RAV4 Prime vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.

T-SB-0027-20 Rev

Service Bulletin/Repair Instructions

TSB: TMNA Accessory Sales and Marketing has developed a Toyota paint protection film (PPF) decal (treated with a specially developed light adhesive) for 2021 model year Toyota vehicles. The decal comes in two sizes (2.8 in. x 8 in. and 4 in. x 8 in.) for small and large hoods and will be applied to the top of PPF for all series at TLS accessory installation facilities. The decal is intended to stay affixed to the film until delivery detail/wash. Just before customer delivery, follow the Removal Procedure in this bulletin to remove the decal and any residue left by the adhesive.

T-TT-0468-17 Rev

Service Bulletin/Repair Instructions

TT: HVAC drain tube is found to be blocked/clogged.

T-TT-0617-20

Service Bulletin/Repair Instructions

TT: The all new RAV4 Prime launched in mid-June 2020. An all new high voltage battery was introduced with this model and will require several new SSTs for diagnosis and repair. Some of these tools will be made available via the Toyota Loan Tool Program, while others will be distributed as Essential. These tools will have limited availability at launch and as a result, an Interim Strategy has been developed to make them available to dealers. This Interim Strategy is listed below in the ?Recommendations? section. Estimated timing for the essential tools to be distributed and the loan tools to be permanently available to dealers is September 2020*. An additional communication will be sent to announce when these tools become available. *The GRX-5100 cable is estimated to be available in Q4 2020

T-SB-0056-20

Service Bulletin/Repair Instructions

TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures which apply specifically to 2021 model year RAV4, RAV4 Hybrid, and RAV4 Prime vehicles. A universal PDS Check Sheet which contains PDS steps that apply to all 2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.

T-SB-0064-18 Rev

Service Bulletin/Repair Instructions

TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.

T-TT-0613-20

Service Bulletin/Repair Instructions

TT: Unibody vehicles commonly have lashing holes on the under body used for securing the vehicle during logistics -The lashing holes are intended to be plugged during Pre-Delivery Service (PDS) -The plugs are: oRequired for anti-corrosion purposes oUsually located in the glove box prior to PDS -The number of plugs may be different based on model and production location

T-TT-0606-20

Service Bulletin/Repair Instructions

TT: Due to the challenges caused by the COVID-19 virus threat, some dealers are experiencing reduced traffic into their stores and causing dealer stock to age. Due to this situation, dealers are reminded and recommended to follow the Long-Term Vehicle Storage Guidelines outlined in T-SB-0009-19 and other Service Bulletin publications to ensure customers receive their vehicles in a fresh and well maintained condition Please ensure that both Sales and Service at your dealership are aware of these guidelines and are following the recommended maintenance and storage processes and procedures to ensure the highest customer satisfaction with their new vehicle purchase.

T-SB-0039-20

Service Bulletin/Repair Instructions

TSB: An initialization procedure is required to activate the Entune? 3.0 App Suite Connect for Audio, Audio Plus, and Premium Audio head units before they are used for the first time on new vehicles. The initialization procedure may also be performed under other circumstances, such as following a head unit replacement or after the customer?s personal settings are erased. The initialization procedure requires between 3 and 15 minutes to complete, depending on file size, cellular connection speed, and other factors. Following the initialization procedure, individual Entune? 3.0 apps may periodically update through an over-the-air update system. Updates are either optional or mandatory. The update procedure will take approximately 1 minute for each app requiring an update. Follow the Initialization/Update Procedure in this bulletin to perform the initialization and app updates.

T-SB-0035-20

Service Bulletin/Repair Instructions

TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Toyota does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, ALL dealers should check battery SOC and recharge, if necessary, no more than 48 hours before delivery to the customer.

T-SB-0037-20

Service Bulletin/Repair Instructions

TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.

T-TT-0537-19_Rev

Service Bulletin/Repair Instructions

TT: The blind spot monitor (BSM) sensor angle inspection is used to confirm that the BSM sensor is within the specified angle before performing axis beam adjustment. When used in conjunction with the repair manual, these BSM tips leverage SSTs and readily available tools to support sensor angle confirmation in varying shop environments.

T-PG007-01

Service Bulletin/Repair Instructions

Replacement vin plates.

T-PG002-91

Service Bulletin/Repair Instructions

Product general information.

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Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.