Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SB2508
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA
SB2509
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA.
SB2485
The purpose of this service bulletin is to inform you that VDL Van Hool has gradually switched over to other components for the front axle steering system. This switch-over has been cut into production as from units 83097 (CX35) and 84560 (CX45). Previous references may be used further, but for future orders only the new components will be supplied.
SB2501
The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and a snap ring. Due to not equal thickness of the spacer in the different kits, it is important to install all three the kit parts when replacing a flexible ball-joint. Do not mix parts of different repair kits!
SB2497
Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.
SB2262B
TO CHECK EMERGENCY SIDE WINDOW OPERATION To ensure trouble-free operation, the emergency side windows must be checked on a regular basis. This will allow you to confirm the proper operation of the emergency exit handle and unlatching mechanism, as well as the proper installation and function of the window seals
SB2494
INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings
SB2193
This service bulletin provides step-by-step instructions on how to remove and install the radiator of the engine cooling system.
SB1791A
DESCRIPTION VDL Van Hool has released Adaptive Cruise Control (ACC) in combination with Collision Mitigation System (CMS) as an option for above mentioned vehicles. This work procedure gives step-by-step instructions how to retrofit these vehicles with Collision Mitigation System (CMS) and Adaptive Cruise Control (ACC).
SB2468
Van Hool recently changed-over in production to a “longer” articulation shaft (VH11717611) to fasten the wheel-suspension arms to the steering knuckle carrier/hub carrier. Field experience has shown that this change-over has a positive impact on the lifespan of the rubber bushings. The “longer” articulation shaft may be used with the M18 as well as with the M20 fastening system (refer to figures 2 and 3).
SB2372B
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
SB2372a
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
SB2415
SERVICE INFORMATION: Compressed-air brake system functional check - The tests laid out in this bulletin are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulletin are applicable to Van Hool, CX35 vehicles with a MVP instrument cluster.
SB2372
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrationâs (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
SB230
SUBJECT : Engine overheating due to an open or not properly closed access door with electric cooling fans CONDITIONS : This service bulletin does not entitle to any reimbursement. Your vehicle is equipped with electric cooling fans located at the inside of the access doors of the radiator and charge-air cooler compartment. To prevent personal injury due to running fans, a safety system with proximity switches prevents the cooling fans from running when the access door is open or not properly closed. The cooling system will in that case not operate causing possible overheating of the engine when this situation continues for a longer time. To prevent this from happening, it is important to follow the guideline below:
SB2305
Van Hool has introduced in production a lower value resistor in the defroster fan speed control circuit to improve windshield demisting. Customers who want to install this resistor can follow the step-by-step instructions mentioned in this service bulletin.
SB2255
Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no longer made available as a spare part, as of now you will receive the new INT69G motor protection switch (VH11691810) when ordering. The MP10 and the INT69G are interchangeable, but fastening and electric connection are different.
SB1709
Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is installed at the outboard side of the wheel and monitors vibrations produced by the wheel bearing. It warns in case of bearing raceway spalling by flashing a red LED on the unit. The WEM is delivered with a magnet which is used to change from "transport" to "standstill" mode.
SB1856
Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance on a regular base as mentioned further on.
SB2128
Service Information: Removal and installation of Shaw DEF tank sensor unit The purpose of this service information bulletin is to inform you about the removal and installation of a Shaw DEF tank sensor unit.
SB2094
Product Improvement: Introduction of new generation DEF tank sensor unit Some previous manufactured DEF tank sensor units are no longer available as spare part. This service bulletin gives you information about the visual points of difference between the generations and which one to order in case of replacement. Most of the replacements are direct fit, except for the sensor units with an asterisk in the table which must be secured with a split mounting ring consisting of two halves instead of the original closed mounting ring.
SB2039A
Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, customers will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
SB2039
SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
SB1961
Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill.
MIC-VANH-090820
Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020.
SB1702
Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vibration, and is prone to premature breakdown in case of incorrect installation.
SB1777
Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other component on the axle end.
SB1796
Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the inside of the bell housing which becomes liquid at transmission operating temperature. This phenomenon is temporarily and no indication that there is a sealing problem! The lubricant can easily be removed with ordinary cleaning product.
SB1634
Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic housing, the new type comprises an aluminium housing. Because of this, they are better suited to resist higher coolant temperatures. As the new type can also be used on previoulsy sold vehicles, only the new type will be available as a spare part. This service bulletin applies to All Van Hool Vehicles.
SB1645
To remove/install wheel-nut caps. Some vehicles have plastic chrome-coloured wheel-nut caps on top of the wheel nuts. This service bulletin gives instructions on how to remove/install these wheel-nut caps correctly.
SB1299B
Introduction of new generation DANA G171 Drive Axles. Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hub nut and washer locking system and axle half shafts are also changed. The track of the new drive axle has maintained but the overall length is increased with 0.5 inch.
SB1596A
Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulletin are applicable to CX35 vehicles.
SB1596
Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or laks in the system.
SB1299A
Product Improvement: Introduction of new generation DANA G171 drive axles Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hub nut & washer locking system and axle half shafts are also changed. The track of the new drive axle has maintained bu the overall length is increased with 0.5 inch (12 mm).
SB1480
To change rigid seat belt buckles of aisle side passenger seats. Subject vehicles have passenger seats equipped with seat belt buckles of which the outer casing may fail. These casings are held in place by one plastic notch only. When subjected to great pressure (e.g. by standing on the buckle or tampering with the buckle), these casings may fail and consequently slide down, thereby uncovering the buckle mechanism. These buckles, as and when the covers have slid down, may give passengers the impression that the buckle mechanism is defective and as such inhibit passengers from buckling up. Van Hool has determined that the seat belt buckles at the aisle side are prone to this phenomenon due to the rigid fixation of these buckles. To address this issue, Van Hool is conducting a Safety Recall to change the rigid seat belt buckles of the aisle side passenger seats by flexible buckles.
SB1464
Transmission routine inspection on leaks. Van Hool has issued this bulletin to advise customers of specific areas to include in their routine inspections for the Allison WTB500 transmission. Filler tube/dipstick tub mounting. If broken or loose brackets are found it is necessary to tighten or replace the bracket. Loose or broken brackets can cause unnecessary vibration. This will cause abnormal wear on the seal at the base of the transmission filler tube and can damage componetns causing them to crack or separate. Seal at base of transmission dipstick tube. If damage or leaking seals are found, it is necessary to replace the seal.
SB1252
Change weather strip mounting lip of luggage compartment door.
SB1325
FIELD CHANGE PROGRAM: TO MODIFY FRONT TURN SIGNAL LAMPS INSTALLATION IT HAS BEEN DETERMINED THAT THE FRONT TURN SIGNAL LAMPS OF THE ABOVE MENTIONED VEHICLES SHOW FREQUENTLY WATER INTRUSION. INVESTIGATION HAS SHOWN THAT THE CONTACT SURFACE FOR THE TURN SIGNAL LAMP IN THE POLYESTER HEADLIGHT CLUSTER PROTECTIVE CAP IS NOT ALWAYS SMOOTH. THIS ROUGHNESS CAUSES STRAIN IN THE LAMP UNIT WHEN THE FASTENERS ARE TIGHTENED. IT CAN ALSO BRING ABOUT CRACKS IN THE LAMP UNIT BY WHICH WATER CAN INTRUDE. TO ADDRESS THIS ISSUE, VAN HOOL IS CONDUCTING A FIELD CHANGE PROGRAM.
SB1365
FIELD CHANGE PROGRAM: TO CHECK ENGINE AIR-INTAKE PIPE FOR INTERFERENCE DAMAGE ON THE VEHICLES AFFECTED BY THIS BULLETIN THERE IS A POSSIBILITY OF INTERFERENCE BETWEEN THE ENGINE AIR-INTAKE PIPE AND A SIDE ACCESS PANEL. THIS COULD DAMAGE THE AIR-INTAKE PIPE OVER TIME ALLOWING UNFILTERED AIR TO ENTER THE ENGINE. THIS SERVICE BULLETIN GIVES STEP-BY-STEP INSTRUCTIONS TO CHECK, AND IF NECESSARY, SOLVE THE PROBLEM.
1261A
Service Information: Bevel gear of front axle steering system Service records have shown that the grease in the bevel gear could affect performance at very low temperatures (below -20°C/-4°F). If the grease in the bevel gear becomes hard enough to affect drivability, additional manual force could be required to turn the steering wheel. This would be especially noticeable when the steering wheel is turned the first times after an initial start-up. The phenomenon could disappear later as a matter of course due to the warming up of the grease in the bevel gear. Additionally it has been determined that in some cases water has penetrated the bevel gear via the sealing thereby contaminating the grease. The penetrating water will start corrosion of the bearings. This problem shows a gradual, but continual increase of the steering forces and will not disappear at higher ambient temperatures or when the bevel gear is in use. Checking the bevel gear rotation torque will help in determining if the bevel gear needs to be replaced. If either of these conditions are observed, it is necessary to replace the bevel gear by the corresponding ZF bevel gear. Old and new bevel gears are interchangeable, but note that two different types of bevel gears are used. Also note that the new bevel gear has a mid-position which should be taken into account during the installation of the bevel gear.
SB1319
To change condenser fan relay 660752034 by relay 660762200.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.