Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SB2509
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA.
SB2485
The purpose of this service bulletin is to inform you that VDL Van Hool has gradually switched over to other components for the front axle steering system. This switch-over has been cut into production as from units 83097 (CX35) and 84560 (CX45). Previous references may be used further, but for future orders only the new components will be supplied.
SB2501
The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and a snap ring. Due to not equal thickness of the spacer in the different kits, it is important to install all three the kit parts when replacing a flexible ball-joint. Do not mix parts of different repair kits!
SB2497
Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.
SB2262B
TO CHECK EMERGENCY SIDE WINDOW OPERATION To ensure trouble-free operation, the emergency side windows must be checked on a regular basis. This will allow you to confirm the proper operation of the emergency exit handle and unlatching mechanism, as well as the proper installation and function of the window seals
SB2494
INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings
SB2468
Van Hool recently changed-over in production to a “longer” articulation shaft (VH11717611) to fasten the wheel-suspension arms to the steering knuckle carrier/hub carrier. Field experience has shown that this change-over has a positive impact on the lifespan of the rubber bushings. The “longer” articulation shaft may be used with the M18 as well as with the M20 fastening system (refer to figures 2 and 3).
SB2372B
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
SB2372a
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
SB2372
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrationâs (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
SB2255
Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no longer made available as a spare part, as of now you will receive the new INT69G motor protection switch (VH11691810) when ordering. The MP10 and the INT69G are interchangeable, but fastening and electric connection are different.
SB1709
Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is installed at the outboard side of the wheel and monitors vibrations produced by the wheel bearing. It warns in case of bearing raceway spalling by flashing a red LED on the unit. The WEM is delivered with a magnet which is used to change from "transport" to "standstill" mode.
SB1856
Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance on a regular base as mentioned further on.
SB2128
Service Information: Removal and installation of Shaw DEF tank sensor unit The purpose of this service information bulletin is to inform you about the removal and installation of a Shaw DEF tank sensor unit.
SB2094
Product Improvement: Introduction of new generation DEF tank sensor unit Some previous manufactured DEF tank sensor units are no longer available as spare part. This service bulletin gives you information about the visual points of difference between the generations and which one to order in case of replacement. Most of the replacements are direct fit, except for the sensor units with an asterisk in the table which must be secured with a split mounting ring consisting of two halves instead of the original closed mounting ring.
SB2039A
Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, customers will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
SB2039
SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
SB1961
Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill.
MIC-VANH-090820
Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020.
SB1702
Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vibration, and is prone to premature breakdown in case of incorrect installation.
SB1826
Service Information Bulletin: The purpose of this bulletin is to inform you about how to align the cooling fan drive. This should be performed every time components of the fan drive have been removed, and when evidence of contact damage has been noticed on fan or shroud.
SB1763
Service records have shown that the tabs at the bottom of the fuel tank compartment door are subject to breakage.To address these issues, Van Hool has released stainless steel brackets to replace the aluminium tabs at the bottom of the door.
SB1777
Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other component on the axle end.
SB1796
Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the inside of the bell housing which becomes liquid at transmission operating temperature. This phenomenon is temporarily and no indication that there is a sealing problem! The lubricant can easily be removed with ordinary cleaning product.
SB1508
Transmission refuses to shift into gear after a low air pressure condition. It has come to the attention of Van Hool that on the CX35, CX45, TX45 and TDX25 with Cummins EPA2013/EPA2016 engines and Allison transmission that the transmission sometimes refuses to shift into gear after a low air pressure condition.
SB1746
Field Change Program: It has come to the attention of Van Hool that the fire suppression system, when activated while driving, shuts down the engine after 15 seconds. As a result of this, the door brake is automatically applied. To prevent this from happening while driving, it is necessary to load the newest version of the multiplex program. The newest version of multiplex program 11468111 is available through the Van Hool customer portal under the "Software" section.
SB1634
Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic housing, the new type comprises an aluminium housing. Because of this, they are better suited to resist higher coolant temperatures. As the new type can also be used on previoulsy sold vehicles, only the new type will be available as a spare part. This service bulletin applies to All Van Hool Vehicles.
WP1048
To retrofit from Iteris to Wabco LDW2 lane departure warning system. Van Hool has released a work procedure to assist ABC Companies in successfully retrofitting a TX.. coach factory equipped with an Iteris LDW system to a Wabco LDW2 system. The reason for this work procedure is the spare parts production stop for the Iteris LDW system.
SB1645
To remove/install wheel-nut caps. Some vehicles have plastic chrome-coloured wheel-nut caps on top of the wheel nuts. This service bulletin gives instructions on how to remove/install these wheel-nut caps correctly.
SB1577
To change and reroute alternator ground cables. It has been reported that ground cables of both AC172 alternators are too close to the exhaust pipe and turbocharger. The ground cables insulation might suffer damage due to excessive heat.
SB1560
Improper operating coolant surge tank filler cap. We received a number of complaints regarding frequent coolant loss at the overflow line of the coolant surge tank filler cap. Tests have shown that this is due to the installation of a batch of improper operating filler caps. On these filler caps, the pressure relief valve does not close firmly on the filler neck seat, causing unnecessary coolant loss through the overflow line of the filler cap.
SB1580
California proposition 65 decal. Vehicles delivered to the State of California from January 2018 onwards must have the California proposition 65 decal installed at the inside of the vehicle near the upper right or left corner of the driver's window.
SB1299B
Introduction of new generation DANA G171 Drive Axles. Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hub nut and washer locking system and axle half shafts are also changed. The track of the new drive axle has maintained but the overall length is increased with 0.5 inch.
SB1597A
Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulletin are applicable to TX40 and TX45 vehicles.
SB1597
Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or laks in the system
SB1521
Introduction of new refrigerant compressor drive belt. Due to different rubber composition, the new drive belt is more resistant to belt flutter (vibrations). Van Hool recommends the use of this belt as service replacement for belt 11081176 used on earlier vehicles with Detroit Diesel DD13 EPA 16 engine.
SB1480
To change rigid seat belt buckles of aisle side passenger seats. Subject vehicles have passenger seats equipped with seat belt buckles of which the outer casing may fail. These casings are held in place by one plastic notch only. When subjected to great pressure (e.g. by standing on the buckle or tampering with the buckle), these casings may fail and consequently slide down, thereby uncovering the buckle mechanism. These buckles, as and when the covers have slid down, may give passengers the impression that the buckle mechanism is defective and as such inhibit passengers from buckling up. Van Hool has determined that the seat belt buckles at the aisle side are prone to this phenomenon due to the rigid fixation of these buckles. To address this issue, Van Hool is conducting a Safety Recall to change the rigid seat belt buckles of the aisle side passenger seats by flexible buckles.
SB1461
To change fixing screws of fan-drive idler pulley bracket. Issues have been reported about broken fan-drive idler pulley bracket grade 8.8 fixing screws. Investigation has shown that the grade 8.8 fixing screws, securing the idler arm to the engine crossmember, could break under heavy operating conditions. To address this issue Van Hool is conducting a Field Change Program to change the grade 8.8 screws by grade 10.9 screws. This service bullet gives step-by-step instructions to change the fan-drive idler pulley bracket grade 8.8 fixing screws.
SB1494
Installation of improved angle bracket near transmission oil filler cap. It has come to the attention of Van Hool that on the above mentioned vehicles the angle bracket located at the transmission oil filler cap is prone to breaking due to vibrations of the pipe assembly.
SB1501
Introduction of new rubber elbow in engine air intake piping. The elbow is located near the turbocharger, and joins the pipe coming from the engine air filter to the turbocharger. This service bulletin gives step-by-step instructions on how to install the new rubber elbow.
SB1484
To retrofit with Adaptive Cruise Control (ACC). This product improvement bulletin is applicable to TX vehicles equipped with EPA2016 engine. Van Hool has released Adaptive Cruise Control (ACC) as an option for the TX40 and TX45 equipped with EPA2016 engine.
SB1487
Introduction of new type of etnrance door emergency valve. Emergency valves are fitted near entrance doors, at the inside and outside of the vehicle. The emergency valve allows the actuating cylinder of the relevant entrance door to be depressurized, after which the entrance door can be opened.
SB1468
Introduction of new transmission oil filler pipe assembly for vehicles with Cummins ISX engine and Allison WTB500® transmission. The new oil filler pipe removes possible stress on the grommet (part #11147825) that seals the oil filler pipe assembly to the transmission housing due to vibrations of the oil filler pipe assembly. The grommet prevents moisture and foreign material from entering the transmission housing and, in this way contaminating the transmission fluid. New parts are supplied as a kit. This service bulleting gives step-by-step instructions to install the improved oil filler pipe assembly.
SB1467
Introduction of new transmission oil filler pipe assembly on vehicles with Detroit Diesel engine. The new oil filler pipe removes possible stress on the grommet (part #11147825) that seals the oil filler pipe assembly to the transmission housing due to vibration s of the oil filler pipe assembly. The grommet prevents moisture and foreign material from entering the transmission housing and, in this way contaminating the transmission fluid. New parts are supplied as a kit. This service bulletin gives step-by-step instructions to install the improved oil filler pipe assembly.
SB1464
Transmission routine inspection on leaks. Van Hool has issued this bulletin to advise customers of specific areas to include in their routine inspections for the Allison WTB500 transmission. Filler tube/dipstick tub mounting. If broken or loose brackets are found it is necessary to tighten or replace the bracket. Loose or broken brackets can cause unnecessary vibration. This will cause abnormal wear on the seal at the base of the transmission filler tube and can damage componetns causing them to crack or separate. Seal at base of transmission dipstick tube. If damage or leaking seals are found, it is necessary to replace the seal.
SB1348B
Update of the M20 fastening bolts and "reinforced" rubber bushings for wheel-suspension arm joints.
SB1252
Change weather strip mounting lip of luggage compartment door.
1261A
Service Information: Bevel gear of front axle steering system Service records have shown that the grease in the bevel gear could affect performance at very low temperatures (below -20°C/-4°F). If the grease in the bevel gear becomes hard enough to affect drivability, additional manual force could be required to turn the steering wheel. This would be especially noticeable when the steering wheel is turned the first times after an initial start-up. The phenomenon could disappear later as a matter of course due to the warming up of the grease in the bevel gear. Additionally it has been determined that in some cases water has penetrated the bevel gear via the sealing thereby contaminating the grease. The penetrating water will start corrosion of the bearings. This problem shows a gradual, but continual increase of the steering forces and will not disappear at higher ambient temperatures or when the bevel gear is in use. Checking the bevel gear rotation torque will help in determining if the bevel gear needs to be replaced. If either of these conditions are observed, it is necessary to replace the bevel gear by the corresponding ZF bevel gear. Old and new bevel gears are interchangeable, but note that two different types of bevel gears are used. Also note that the new bevel gear has a mid-position which should be taken into account during the installation of the bevel gear.
SB1285
To check anchorage of passenger seats.
SB1328
DANA, manufacturer of axles, has informed Van Hool that the procedure for checking the wheel bearing end-play has been changed.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.