SM 35-2026
Other
This special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SM 35-2026
This special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
TT 00-13-04_7
Permission to change Daily Order upgraded to RED Order
V0026012081638_2
Differences between a leak and seepage
VOS-26-42
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) – No battery diagnosis - Inconclusive test result.
V1718062017813_24
Oil Consumption Measurement and Electronic Oil Consumption Measurement
TT 10-18-02_2
Lubricating engine components before reassembly.
TT 13-20-01_3
Instruction, how to lubicate engine before initial start.
V6919012010479_17
Inquiries
V1719012012855_81
Volkswagen Engine Oil Standards
VOS-26-21
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the error message ERP0204E could occur during perform initial operation, software configuration, SVM updates for any control module(s) etc.
V0018092053065_6
Safety Related Inquiry and Reporting
V9422022066761_4
Damage Inspection of Park assist sensors
VOS-26-15
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct multiple test plans: All basic settings test for the following components - Fill and bleed cooling system issue, N493, J338, Camshaft, V465 etc. Use this test for all the basic setting. You will need to select the component you need to run the basic settings. But there are also stand-alone tests for each of those components.
V5515032021354_9
Paint color and/or finish of the engine compartment may not match the exterior paint color
DC_VW_CF_Airbag
The National Highway Traffic Safety Administration (NHTSA) has issued an urgent warning regarding counterfeit replacement airbag inflators that are being installed in used vehicles.
VOS-26-01
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct a test that is not reading any information from the battery data module (BDM) and will output:
V4016012043146_4
What is and what is not a leaking suspension strut.
V0116132033805_11
Engine misfire diagnostic aid.
V1917012022548_15
G12Evo can now be mixed with previous coolants.
V3718022033975_14
Cautions about using aftermarket transmission flush machines and aftermarket transmission fluids.
V1718062017813_23
How to measure engine oil consumption.
V3416022034406_8
Diagnosing Manual Transmission Noise
V1718032037201_20
Proper engine oil level before leaving the factory.
V0017132033846_25
Fuel Additive to prevent sporatic misfire
V0116152014815_19
A list of suggested fuel stations
V8718102043704_24
GFF Requirements regardless of concern plus System flush requirement
Turbocharger FAQ
This supporting FAQ is for the Turbocharger Limited Warranty Extension Class Action Settlement. This extension includes 2008-2015 GTI and Golf R*, 2012-2013 VW Beetle*, 2009 VW Jetta SportWagen*, 2013 VW Jetta Sedan and GLI*, 2009-2016 VW Eos*, 2008-2010 VW Passat*, 2009-2017 VW CC*, 2009-2018 VW Tiguan*, Certain model year 2015-2018 VW Golf*, 2015-2021 VW GTI*, 2015-2019 VW Golf R*, 2015-2019 VW Golf SportWagen and Alltrack*, 2019-2024 VW Jetta GLI*, 2019-2021 VW Arteon*, 2018-2023 VW Atlas*, and 2020-2023 VW Atlas Cross Sport*
V0017132033846_24
Fuel Additive
V4616012043146_3
How to identify and when to replace a leaking strut
V1719012012855_79
Volkswagen Engine Oil Quality Standards (U.S. Only)
V8720022061094_9
How to check for HVAC system leaks using nitrogen.
V1719012012855_78
Volkswagen Engine Oil Quality Standards
V1917012022548_14
Identifying and Mixing Engine Coolant
V1719022012855_77
Engine Oil Standards
V5515032021354_8
Lack of paint under roof
V0018092053065_5
Additional reporting
CampTip_RNA_VW
Vehicle Concerns Before Recall Repair Available
V1718062017813_19
How to perform the engine oil consumption measurement
V0116132033805_10
Engine Misfire Diagnostic Aid
V0118122014603_20
How to manage software versions using VW diagnostic Tool
V1718032037201_19
Checking Engine Oil and correctly reading dip stick
V1719012012855_76
A list of engine oil that meet Volkswagen Engine Oil Standards
V3718022033975_13
Fluid requirements
TT 00-24-01
Wind & Water Leak Checking
V0017132033846_23
Fuel additive to help with misfire faults
V0116152014815_18
Recommended Gasoline Quality
V3416022034406_7
Manual transmission noise diagnosing
V271901201189426
Battery testing
V1719012012855_75
Engine Oil Standards
TT 10-12-01_3
Engine Replacement Tip
V1719012012855_74
Engine oil quality standards
V1719012012855_73
Engine oil quality standards
V171901201285572
Engine oil quality standards
V171905201285571
VW Engine oil quality standards
V171901201285570
VW Engine oil quality standards
V171901201285569
VW Engine oil quality standards
TT 91 24 01
Addressing Cybersecurity or Vehicle Hack concerns
V691901201047916
Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
V171901201285568
VW Engine oil quality standards
V871810204370421
Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
DC_3GSunsetUPD
3G Sunset Update
V171901201285567
VW Engine oil quality standards
V171905201285566
VW Engine oil quality standards
V271901201189425
Battery Testing and Charging Using Midtronics VAS6161 and or GRX3000VAS Charger. Update Tool terminology
V0018092053065_4
Safety Related Inquiry and Reporting
V171901201285565
Update to Volkswagen engine oil standards
TT 001601_6
Helpline & Parts Dept. contact information.
V271503201607612
Diagnostic assistance for excessive static current draw
V171901201285564
Volkswagen Engine oil quality standards, update to attachments.
V271901201189424
Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger
V2719012011894_2
Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger
V011812201460319
Software Version Management (SVM) instruction.
V171803203720116
Correct engine oil level during Perfect Delivery Inspection (PDI)
V371802203397511
Automatic Transmission Fluid Requirements
V171806201781318
Engine Oil Consumption Measurement Instruction and Work sheet.
V171901201285563
Volkswagen Engine Oil Standards, updated to include model year 2024.
V001713203384619
Gasoline fuel additive
V0116132033805_8
Diagnostic Aid for engine misfire.
V011615201481517
Gasoline quality information in regards to gasoline engine performance.
V3416022034406_6
Noise Diagnostic for Manual Transmission vehicles.
V171901201285562
Volkswagen Engine oil quality standards, update to attachments.
V191701202254810
Introduce new engine coolant compatible with all models and all model years.
VWP-18-11
This Document was revised. The model year chat was removed for VWP-18-11 for the Steering Wheel Clock Spring Limited Warranty Extension
V171901201285560
Engine oil quality standards, update to attachments.
V171901201285559
Volkswagen Engine Oil Quality Standards
V271902203397810
Generator Replacement
TRMDMV_MA_VW
In conjunction with the Massachusetts DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 1,498 Volkswagen owners in the State of Massachusetts on March 13, 2023.
TRMDMV_NM_VW
In conjunction with the New Mexico DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 363 Volkswagen owners in the State of New Mexico on March 13, 2023.
V4016012043146_2
Strut or Shock leak assessment.
TRMDMV_CO_VW
In conjunction with the Colorado DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 1,414 Volkswagen owners in the State of Colorado on February 13, 2023.
V171901201285558
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
VWP-23-01
This Document informs dealers on VWP-23-01
V691901201047915
VW contact when reporting a Airbag or Pyrotechnic safety belt deployment. Update to model year applicability.
TT 91 23 01
Radio knob replacement instead of radio replacement w/ knob part number.
V171901201285557
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
SM 80-2022
This special notice is to inform dealers to return the parts listed only order the successor parts going forward.
V171901201285556
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
V941901201152119
Update model year applicability to include 2023.
V271901201189422
Battery testing and charging using special tools VAS6161 & GRX3000VAS Charger. Updated to include additional model year applicability.
WLA-22-15
ACC Calibration Process
V171901201285554
Engine Oil Quality Standards updated to include the latest Engine Oil ) excluding Routan & ID.4attachments. (excludes Routan & ID.4)
TRMDMV_NY_VW
In conjunction with the New York DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 2,743 Volkswagen owners in the State of New York on October 17, 2022.
TT 01 20 05_4
DTC's P053F,P0087, P0088, P1025 may set due to the high pressure fuel pump being out of time (sync).
TRMDPS_SC_VW
In conjunction with the South Carolina Department of Public Safety, Volkswagen is sending Takata airbag recall reminder notices to approximately 1,824 Volkswagen owners in the state of South Carolina on September 19, 2022.
V0017062033708_8
update to required vehicle wash shampoo.
V171901201285553
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
V3416022034406_5
Manual transmission noise diagnostic assistance
CT_batt_charger
Minimum battery charger requirements during software updates
V171901201285551
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
TRMDMV_PR_VW
In conjunction with the Georgia Department of Revenue - Motor Vehicle Division and Department of Driver Services, Volkswagen sent Takata airbag recall reminder notices to approximately 158 Volkswagen owners in the State of Puerto Rico on July 25, 2022.
TRMDMV_VA_VW
In conjunction with the Virginia DMV, Audi will be sending Takata airbag recall reminder notices to approximately 2,217 VW owners in the State of Virginia on July 21, 2022
V171806201781317
Engine oil consumption measurement.
V171901201285550
Engine Oil Quality Standards updated to include model year 2023 and the latest Engine Oil attachments. (excludes Routan & ID.4)
TRMDMV_GA_VW
In conjunction with the Georgia Department of Revenue - Motor Vehicle Division and Department of Driver Services, Volkswagen sent Takata airbag recall reminder notices to approximately 4,588 Volkswagen owners in the State of Georgia on June 22, 2022.
TT 20 09 01_5
Gasoline quality check. Update to model and model year applicability.
V011812201460318
Software Version Management (SVM) instruction. Update to require 70amp minimum battery charger during procedure.
V461902201517331
Brake Rotor, Vibration / Pulsation. Addition of mandatory brake form and reference to Volkswagen Warranty Policy and Procedures Manual.
SM 48-2022
This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
V0116132033805_6
Engine misfire diagnostic aid.
V011615201481514
Gasoline quality.
V171901201285548
VW engine oil specifications. Update to model year applicability.
V001713203384615
Recommended fuel additive to avoid engine misfires.
V3718022033975_8
Auto Trans fluid requirements.
V171803203720113
Checking engine oil during PDI.
V271901201189420
Battery Testing and Charging using VAS6161 and or GRX3000VAS
V8720022061094_7
Refrigerant leak diagnosis using Nitrogen. Updated to include ID.4
V171901201285547
VW engine oil specifications. Update to attachments.
V8720022061094_5
Refrigerant leak diagnosis using Nitrogen. Updated to include additional model and model year applicability.
TT 13 20 01_2
Engine oil pressure priming.
TT 01 20 05_3
Diagnostic aid for DTC P0088 & P1025.
V871812200556627
Cleaning of Heating and Ventilation system, Updated to include additional model year applicability and cost of cleaning solution in warranty table.
V271901201189419
Battery Testing and Charging using recommended VW test equipment.
TT 27-10-02_4
Battery Tester VAS 6161 introduction.
TRMDMV_CA_VW
In conjunction with the California Department of Motor Vehicles (DMV), Volkswagen sent Takata airbag recall reminder notices to approximately 7,152 Volkswagen owners in the State of California on April 29, 2022.
V171901201285546
Update engine oil quality standard lists (attachments)
VWP-22-03
This Document informs dealers on VWP-22-03
Circular24EFREV1
Engine and/or transmission control module software designed and certified for similar models/model years was used in vehicles affected by this emissions service action. It is undetermined whether there could be an impact to OBD or CO2 emissions. As a precautionary measure, Volkswagen is proactively updating the software calibrations on affected vehicles. Criteria 05 added to claiming instructions - Criteria 05 added to claiming instructions
V941901201152118
Exterior Lights, Moisture Accumulation. Update model year applicability to include 2022.
TRMALEA_AL_VW
In conjunction with the Alabama Law Enforcement Agency (ALEA), Volkswagen is sending Takata airbag recall reminder notices to approximately 1,387 Volkswagen owners in the State of Alabama on March 23, 2022.
V171901201285545
Update engine oil quality standard lists (attachments)
V171806201781316
Engine oil consumption measurement. Update procedure and work sheet.
V271503201607611
Discharged Battery, Diagnosis for excessive current draw.
V1917012022548_9
Update model and model year applicability, introduce new coolant G12Evo.
V171901201285544
Update engine oil quality standard lists (attachments)
V461902201517330
Brake Rotor, Vibration / Pulsation Instruction (U.S. Only)
TRMDOTPA_VW
In conjunction with the Pennsylvania Department of Transportation, Volkswagen is sending Takata airbag recall reminder notices to approximately 4,041 Volkswagen owners in the state of Pennsylvania on January 24, 2022.
TRMDPSSC_VW
In conjunction with the South Carolina Department of Public Safety, Volkswagen is sending Takata airbag recall reminder notices to approximately 1,571 Volkswagen owners in the state of South Carolina on January 24, 2022.
V171901201285543
Update engine oil quality standard lists (attachments)
Car-Net_MY14_16
VW Car-Net - Letter MY 2014-2016
EM_3GSunset
3G Sunset Update - E-mail
CN_3G_SunsetVW
Customer Notification 3G-Sunset
DC_3G_SunsetVW
3G Sunset Update
A002155201173212
This bulletin contains general instructions for software updates.
V171901201285542
Update engine oil quality standard lists (attachments)
V271901201189417
Battery testing using VW special tools, updated to include additional model year applicability and include I.D.4.
TT 01 21 03
Explanation of error message received from scan tool when erasing diagnostic trouble codes (DTCs) in Control Module -623- after repair.
V171901201285541
Update engine oil quality standard lists (attachments)
OilCapChart
This Document was revised to include 2022 Model Year information
V691901201047914
Update to model year applicability.
DC CarNet 1121
Dealer Communication - FOLLOW-UP 3G Sunset for MY2014-MY2019 Car-Net Equipped Vehicles
V171901201285540
Update engine oil quality standard lists (attachments)
V0018092053065_3
Additional safety related Inquiry and Reporting instruction.
DC_ Car-net
This dealer memo is an informational memo regarding 3G Sunset for MY14-19 Car-Net Equipped Vehicles
V171901201285539
Update engine oil quality standard lists (attachments)
TT 61 21 01
Republication of archived technical tip for water leak testing fixture.
V2418012045138_9
Update to model year applicability.
TRMDMVID_VW
In conjunction with the Idaho DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 406 Volkswagen owners in the State of Idaho on August 30, 2021.
V871810204370416
A/C Compressor replacement requirements, updated to include additional model year applicability.
V171901201285537
Update engine oil quality standard lists (attachments)
V171901201285536
Update engine oil quality standard lists (attachments)
V001713203384614
Fuel Additive to Help Prevent Sporadic Misfire Faults
V0116132033805_5
Engine Misfire Diagnostic Aid. Updated to include additional model and model year applicability.
V171806201781315
Engine oil consumption measurement.
TRMDMVNY_VW
In conjunction with the New York DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 4,206 Volkswagen owners in the State of New York on June 21, 2021.
V011615201481513
VW approved gasoline fuel additive, update to include additional models and model year applicability.
V011812201460317
Software Version Management (SVM)
V171803203720112
Properly checking and reading engine oil level instruction
TT 00 16 01_5
Navigation for addressing incorrect Part direction.
VWP-21-03
This Document informs dealers on the new Intake Manifold Warranty Extension for 2013, 2014, 2016 & 2017 Model Year with Engine Codes CBFA and CCTA
V171901201285535
Update engine oil quality standard lists (attachments)
V871812200556626
Removing musty odor from A/C system. Updated to include additional model and model year applicability.
TRMTXDMV_VW
In conjunction with the Texas DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 12,375 Volkswagen owners in the State of Texas on May 17, 2021.
V171901201285534
Update engine oil quality standard lists (attachments)
ELSAallignVW
Elsa2Go campaign information is now 100% aligned with ElsaPro. This update to Elsa2Go ensures that both systems are displaying the same campaign information, including OPEN/CLOSED status, repair date as well as criterions at the same time without any discrepancy.
CustomerLetter
2009-2015 Model Year Volkswagen TDI® Clean Diesel Vehicles Registered in Minnesota
TT 00 13 04_6
Parts ordering information
V171901201285533
Update engine oil quality standard lists (attachments)
TT 57 18 02_3
Key battery diagnosis, updated to include additional model year applicability.
V3718022033975_7
Transmission Fluid requirements updated to include additional model year applicability.
V941901201152117
Exterior lighting moisture in lens updated to exclude LED lighting.
V011615201481512
VW approved gasoline fuel additive, update to include additional models and model year applicability.
SM 15-2021
This special notice is to inform dealers to return the part numbers listed (State of California only).
V001713203384613
Update to top tier brochure purchasing url.
V011812201460316
Software Version Management (SVM) instruction updated to include model year 2021
2021OilCapChart
This Document was revised to include 2021 Model Year
V171901201285532
Updated to include update recommended engine oil attachments.
TT 97 14 02
Data link diagnostics and tips
V871810204370415
A/C requirements, update to title.
V1719012012855_3
Updated to include an additional model year applicability.
V271901201189416
Battery testing. Updated to include additional model and model year applicability.
V5515032021354_7
Body surfaces (engine compartment and underside of hood) are not directly visible (exposed) therefore do not match exterior paint finish.
SM C-2020
This special notice is to inform dealers to return the part numbers listed (State of California only).
TT 57 10 15
Updated key ordering protocol
Dealer69Q9critSP
Takata Recall Reminder / 69Q9 Vehicles with Criteria SP-Towing & Loaner Vehicle
V8720022061094_2
Using Nitrogen to assist in finding A/C refrigerant leaks.
V171806201781314
Oil consumption test updated to include additional models and model year applicability.
V8720022061094-1
Using Nitrogen to assist in finding A/C refrigerant leaks.
V171803_2037201
Engine oil level checking, updated to include model year 2021
TT 00 16 02-4
Mandatory fastener.
TT 45 09 05-6
Antilock brake function test direction.
V0017062033708-6
Updated to include additional models and model year applicability.
TT 01 20 05
Symptom based diagnostic assistance for high pressure fuel pump being out of time.
V0017062033708-5
Updated to include additional models and model year applicability.
TT 45 09 05
Antilock brake function test direction.
V871810204370412
Statement referring to TB 2043893 removed. To include additional models and model year applicability. A.C. Compressor Replacement, GFF Required Regardless of Concern and Flush Requirement
TRMMIDOS_VW
In conjunction with the Michigan Department of State, Volkswagen will be sending Takata airbag recall reminder notices to approximately 3,000 Volkswagen owners in the State of Michigan on August 10, 2020.
VW Part Labels
Recall Reminder Part Labels
TT 13 20 01
Oil pressure priming after engine replacement or internal repair.
TT 45 09 05ss2
Electronic Stabilization Program (ESP) function test may not end on its own causing DTC.
TRMTX_VW
In conjunction with the County of Fort Bend, Volkswagen will be sending Takata airbag recall reminder notices to approximately 640 Volkswagen owners in the State of Texas on July 28, 2020.
TRMTN_VW
In conjunction with the Tennessee DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 4,400 Volkswagen owners in the State of Tennessee July 7, 2020.
TRMMRFL_VW
In conjunction with the City of Miramar, Volkswagen sent Takata airbag recall reminder notices to approximately 218 Volkswagen owners in the State of Florida on June 26, 2020.
TakatadealerLPVW
Takata Reminder Mailing. City of La Puente (CA) / Safety Recalls 69Q8, 69Q9, 69Y5
V001717203384611
Update brochure part number and recording URL. Update model and model year applicability.
V2418012045138_8
Update Top Tier brochure part number.
V871806201994715
Metadata update (add MY 2014 Eos (missing).
V461902201517328
Updated to include model year 2021
V0018052010380_8
Update to include 2020-2021 model and model year applicability.
Dealer 69Q9
Takata Recall Reminder / 69Q9 Vehicles with Criteria SP
V871806201994714
Tool number added to table. Removal of Behr Flush Kit. VAS 6337/1A
V871811204389310
New machine version added to table.
TT 01 15 08
Cam screen damage.
TT 97 20 01 SS1
Voltage Drop Testing. Updated for picture clarity.
TK Services_VW
Effective immediately, TK Services Inc. will resume scheduling part pick-up from dealerships and service centers.
TT 97 20 01
Voltage Drop Testing.
V2719022033978_8
Generator replacement, updated to include model years 2020 & 2021
V941901201152115
Updated to include additional models and model year applicability.
SM 25-2020
This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
VWALLMDLTRECHNS
Tire Chain Information (for California dealers only) All Model Years. Information only for all other dealers.
V171901201285530
Update to Volkswagen engine oil specification attachments.
TRMNEDMV_VW
In conjunction with the Nebraska DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 600 Volkswagen owners in the State of Nebraska on March 23, 2020.
TT 57 10 11
Additional Guided Functions programming assistance. Updated to include additional model year applicability.
Circular 24EN
Engine and/or transmission control software designed and certified for a similar model/model year may have been installed in vehicles affected by this action. It is currently unknown if this issue has an impact on vehicle tailpipe emissions.
Dealer 24EN
Engine and/or transmission control software designed and certified for a similar model/model year may have been installed in vehicles affected by this action. It is currently unknown if this issue has an impact on vehicle tailpipe emissions.
TKservicesVW
Operational Update - Takata Return Parts Pickup
TT 20 09 01
Update to existing tip for fuel quality checking.
Dealercomm200310
Volkswagen After Sales Weekly Communication - March 10, 2020
TAKATAINCPROGRAM
Takata Incentive Program - Safety Recalls 69Q8 and 69Q9
CC Tire FAQ
This FAQ elaborates on the Volkswagen CC Tire Class Action Settlement.
VWP-20-02
This document informs dealers of the Volkswagen CC Tire Class Action Settlement.
CCTireSettlement
E-mail. Upcoming Volkswagen CC Tire Settlement.
V171901_2012855
Update to Volkswagen engine oil specification attachments.
TT 01 20 01
ERP fault information.
TRMOGDMV_VW
In conjunction with the Ohio DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 9,000 Volkswagen owners in the State of Ohio on February 10, 2020.
TRMGADMV_VW
In conjunction with the Georgia DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 7,900 Volkswagen owners in the State of Georgia on January 24, 2020.
TRMSCDPS_VW
In conjunction with the South Carolina Department of Public Safety, Volkswagen sent Takata airbag recall reminder notices to approximately 2,800 Volkswagen owners in the state of South Carolina on January 20, 2020.
V171901201285528
Update to Volkswagen engine oil specification attachments.
TRMCACBAR_VW
In conjunction with the California Bureau of Automotive Repair, Volkswagen sent Takata airbag recall reminder notices to approximately 21,100 Volkswagen owners in the state of California on January 14, 2020.
V1917012022548_8
Update to Volkswagen Identifying and mixing of coolant. Introducing new coolant type.
V1917012022548_7
Update to Volkswagen Identifying and mixing of coolant. Introducing new coolant type.
V011812_2014603
Update model applicability to MY 2020.
VWP-19-08
This Document informs dealers on the the new Water Pump Limited Warranty Extension
Water Pump FAQ
This Document informs dealers on the the Frequently Asked Questions for the new Water Pump Limited Warranty Extension
Circular 24EF
Engine and/or transmission control module software designed and certified for similar models/model years was used in vehicles affected by this emissions service action. It is undetermined whether there could be an impact to OBD or CO2 emissions. As a precautionary measure, Volkswagen is proactively updating the software calibrations on affected vehicles.
V911503_2037873
Update to CD part number and also where to obtain additional copies.
Dealer 24EF
Engine and/or transmission control module software designed and certified for similar models/model years was used in vehicles affected by this emissions service action. It is undetermined whether there could be an impact to OBD or CO2 emissions. As a precautionary measure, Volkswagen is proactively updating the software calibrations on affected vehicles.
TT 26-19-04
Diganostic direction to locate exhaust leak
TT 91-19-02
Car Net Direction summary
1315CCServXprs
Added: Torque Spec table
V871806_2019947
Include new special tool adapter and 2018 model year Jetta only
V871810_2043704
Update to mode; and model year applicability.
V871811_2043893
Update to mode; and model year applicability.
SM 90-2019
The part number listed in the document is to be returned.
V461902_2015173
Updated to include additional model and model year applicability.
TRMFLDMV_VW
In conjunction with the Florida Dept. of Highway Safety and Motor Vehicles, Volkswagen will be sending Takata airbag recall reminder notices to approximately 20,200 Volkswagen owners in the state of Florida on October 14, 2019.
TRMMNDMV_VW
In conjunction with the Minnesota DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 3,400 Volkswagen owners in the State of Minnesota on September 16, 2019.
V001901_2040590
Include additional photo's of water ingress. Also includes 2018-2020 Tiguan LWB
TT 001202
TT 001202........Also includes 2005 Jetta wagon and 2018-2020 Tiguan LWB
QRUG08212019
Quick Reference Update Guide.
SM 66-2019
The part number listed in the document are to be returned if they meet the criteria provided.
TRMNCDMV_VW
In conjunction with the North Carolina DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 7,400 Volkswagen owners in the State of North Carolina on August 19, 2019.
30DayInvCklst
REMOVED all 12 hour wait period before starting references. ADDED EFB to "Select correct battery type" in bottom box. Also Jetta Wagon 2005 and 2018-2020 Tiguan LWB.
TRMVADMV_VW
In conjunction with the Virginia DMV, Volkswagen will be sending Takata airbag recall reminder notices to approximately 6,235 Volkswagen owners in the State of Virginia on August 12, 2019.
TRMCACWD_VW
In conjunction with the City of Compton, Volkswagen will be sending Takata airbag recall reminder notices to approximately 68 Volkswagen owners in the State of California on August 5, 2019.
TRMHR69Q9_VW
Volkswagen will be sending Takata airbag recall reminder notices daily over a span of five business days to approximately 1,712 High Risk Volkswagen owners.
TT 00 19 01
Vehicle Fuse location assistance.
V911701_2035473
Infotainment worksheet.
TRMKYDMV_VW
In conjunction with the Commonwealth of Kentucky Transportation Cabinet, Volkswagen will be sending Takata airbag recall reminder notices to approximately 2,592 Volkswagen owners in the state of Kentucky on July 15, 2019.
TRMWIDMV_VW
In conjunction with the Alabama Law Enforcement Agency, Volkswagen sent Takata airbag recall reminder notices to approximately 3,991 Volkswagen owners in Wisconsin on July 8, 2019.
TRMALDMV_VW
In conjunction with the Alabama Law Enforcement Agency, Volkswagen sent Takata airbag recall reminder notices to approximately 3,200 Volkswagen owners in Alabama on June 17, 2019.
TT571802
Remote Key Battery Replacement.
171901_2012855
Remote Key Battery Replacement
V001808-2053065
Additional Safety Inquiry and Reporting instruction.
V001809-2053065
Additional Safety Inquiry and Reporting instruction.
V171805-2012855
Engine oils which meet Volkswagen oil quality standards.
V171806-2017813
Update to TB to include model year 2018 & 2019 applicability.
V231707204111813
Diesel Fuel System Repair procedure modification. TDI models.
V871812-2005566
Update vehicle metadata.
TT 91 14 01ss6
Addressing Component Protection display . Update model and model year applicability.
TRMNYDMV_VW
In conjunction with the New York Department of Motor Vehicles, Volkswagen will be sending Takata airbag recall reminder notices to approximately 11,500 Volkswagen owners in the state of New York on May 23, 2019.
DCcampreminder
Campaign Reminder Communication. Also includes: 1998-2004 Beetle, 2003-2004 Beetle Convertible, 2019 Beetle Convertible, 1994-2004 Eurovan, 1994-2004 Golf, 1994-2004 Jetta, 2001-2004 Jetta Wagon, 2018-2019 Tiguan LWB, 1994-2004 Passat, 1994-2004 Passat Wagon, 2004 Phaeton, 2013-2016 Jetta Hybrid, 2004 R32 and 1995-2006 Cabrio.
Adhesive Circ
Adhesive circular. Note: also includes 2004 Golf, Jetta, Passat, Touareg, GTI,
VTakataDMVMSmail
Takata Reminder Mailing - Mississippi DMV /Safety Recalls 69Q8, 69Q9, 69Y5
TT 01 19 04
UDS Basic settings directions
TT 15 19 01
Valve spring diagnosis.
TT 94 19 02
Adaptive front lighting descriptive
SM 33-2019
The part number listed in the document is to be returned if it meets the criteria provided.
TT 91 19 01
Alternative method for radio code retrieval.
V271902-2033978
Update to model year applicability. Generator Replacement Charging System inoperative/malfunctions, noise from engine compartment, accessory drive belt damaged or missing.
VWP1811 20190312
The fault code in this document was revised on page 2. One extra zero was provided.
V171901-2012855
Engine Oils Which Meet Volkswagen Oil Quality Standards
Gasoline Engine
Gasoline Engine Misfire Diagnosis document
911402
Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
V271901-2011894
Battery Testing and Charging instruction. Updated to include model year 2019 applicability.
V941901-2011521
Condensation and or water droplets visible on inside of exterior light lenses. TB updated to include model year 2019 applicability.
TT 90 11 01
Instrument cluster production mode solution, updated to include additional model and model year applicability.
V461902-2015173
Brake disc Pulsation or Vibration repair instruction
TT 91 18 18
Horn and ancillary steering wheel controls diagnosis.
TT 15 18 01
Balance shaft direction for debris issues.
VWP-18-11 201810
This Document informs dealers on VWP-18-11 for the Steering Wheel Clock Spring Limited Warranty Extension
V661803_2027119
Updated to include additional model and model year applicability.
TT 10 18 01
Diagnostic protocol for engine noise with cam timing faults
TT 00 18 02
DTC Status Bit Definitions.
TT 10 12 01
Engine replacement tip
TT 21 18 01
Incorrect removal of Turbocharger oil feed line may cause engine damage
TT 96 12 03
Loss of 15 power defeat process.
TT 27 18 08
Information for additional diagnosis should the Driver Assistance Systems Front Camera not calibrate, complete calibration or set a limit exceeded fault.
VW Diagnostic Co
VW Diagnostic Content V2.36.5 Released
New ODIS Service
New ODIS Service Application
V871809-2005566
To include an additional model year applicability.
V011812-2014603
Update content and include additional models and model year applicability.
TT 57 18 02
Remote Ket battery diagnostics. Updated to change incorrect repair manual group number (from TT581801 to TT571802)
TT 91 18 05
Car Net diagnosis for no green light (OTAR: Over the Air Registration Indicator) issues
V171803-2037201
Technicians may find during PDI that the oil level is below the full mark, but still within the hash marks on the engine oil dip stick.
Warranty Claims
Takata Parts Allocation & Warranty Claims Submissions
TT 01 18 10
Direction to verify software levels to address P1612/U03000
TT 58 18 01
Key Battery Diagnostic Process
Dealer Communica
Takata_Updated Part Return_VW Dealer USA 07_2018
V171802-2037201
Update to include additional model and model year applicability.
TT 24 13 03
Updated existing tip to include latest model years for explanation of P130A
A971861 2013504-
This information bulletin contains instructions for checking the pins/terminals for contacts and nano contacts.
V461703 2015173
Updated to include additional models and model year applicability.
V871714 2043704
Updated to include additional models and model year applicability.
TT001703
Tip for Scan tool concerns that may occur duing a test plan
V001713 2033846
Update brochure part number, literature ordering websie address and include an additional model year applicability
V241709 2045138
Update information regarding Top Tier brochure part number andVW literature ordering address
Bulletin-69M8 an
This communication informs the dealers of details on the Takata parts allocation/ordering.
TT 370903
Update model year applicability and existing tip for transmission basic settings direction.
TT 371003
Update to model year applicability and existing tip for Dual clutch basic settings procedure.
TT 271002
Updated to include model year 2014 thru 2018 applicability.
V131703 2044350
Iinclude additional model year applicability and tool information.
TT 911505
Update to existing information to address phone concerns via bluetooth resulting from saved emoji information
SM 59-2017
This special notice is to inform dealers to return all part numbers listed in the document. Only superseded part numbers to be ordered going forward.
V201702 2034072
Updated to include an additional diagnostic trouble code (P04F0)
Takata Enrollmen
Takata Enrollment Form
V241708 2045138
Update information regarding Top Tier brochure.
69M8 and 69M9 Ow
This communication gives more information on the REPAIR & OWNER MOBILITY UPDATE
69M8 and 69M9 Ca
This communication informs the dealers of details on the Takata parts allocation/ordering.
V211703 2041965
Update to metadata TB displayed with tech tips.
V241707 2047363
Metadata adjustment. TB appeared with tech tips in Elsa.
V131702 2044350
Update TB to include model year 2017 and include additional engine applicability.
VSS1317
Temporary warranty process and parts return program (car-net equipped models)
V151702 2045454
Update Tiguan oil pan labor operation number in warranty table.
V171701 2012855
17 17 01 July 5, 2017 2012855 Supersedes Technical Bulletin 17-16-02 (V171602) dated April 29, 2016 due to updated oil standards lists to current specifications. Engine Oils Which Meet Volkswagen Oil Quality Standards
V241704 2045138
Supersedes Technical Bulletin 24-17 03 (V241703) dated March 6, 2017 for information regarding a new style solenoid valve for Intake Manifold Flap
V241705 2047363
Installation Instruction for fresh air line during CCTA Intake Manifold Replacement
SM 44-2017 EN
This special notice is to inform dealers to return all part numbers listed in the document and order the superseded part numbers going forward.
VHW-17-11
VAS 6154 Replacement Part Setup Guide
ODIS
Dealer Communication - ODIS Service Takata Airbag Recall Hotfix "Resolved".
ODIS06162017
Dealer Communication - ODIS Service Takata Airbag Recall Hotfix "Resolved".
V971701 2048106
Instruction to protect oil pressure sw. to prevent contamination and possible failure when removing 1.8L & 2.0L engines
VW Parts Accesso
Adhesive application for installation on all areo parts solds as an accessory
TT 011401
Update to existing article that addressed additional diagnostics for lean running concerns.
TT 011504
Seach tips to assist in finding DTC information
TT 011505
Tip to perform GFF feedback for test plan issues.
Recall 69M8-69M9
Campaign Parts Bulletin - 69M8 and 69M9 - Takata Part ordering process - On May 5th, a Campaign Parts Bulletin about the updated Takata part ordering process was sent to all dealers. We?ve closely monitored the impact of that communication and would like to address several emerging trends.
Bulletin 69M8 an
Campaign Parts Bulletin - 69M8 and 69M9 - Today, May 5th is the final standard weekly allocation of Takata airbag inflators. After this date, Takata allocations will be based on the previous week?s paid claim volume. It is CRITICAL that claims are submitted in a timely fashion in order to receive an appropriate volume of additional parts to support demand.
Campaign Tip - 6
Campaign Tip - 69M8 and 69M9 - Takata part label Information
TT011703 2047670
Steps to address false misfire indication
TT911401SS4 2036
Direction to check for loose connections resulting in erratic operation
V001706_2033708
Update TB to include model year 2016 & 2017 applicability
V271701_2033978
Update existing technical bulletin to include model year 2017 applicability.
69M8 and 69M9 pa
This communication informs the dealers of details on the Takata parts allocation.
V131701-2046780
Idler roller for ribbed bely now available as a parts kit.
Takata - Parts a
Takata - Parts allocation update - dealer communication
Quick Reference
Quick Reference of vehicle concerns. Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated
TT911101
Update to existing Tech Tip 91-11-01 for later model years, to direct technicians to the bluetooth compatibility chart.
V201701 2031426
Update Parts Table.
V241703 2045138
Remove engine coolant from parts table.
VWR-17-01
This document reminds dealers that Takata SDI Frontal Airbag Inflators replaced with the 69M9 Safety Recall will not be requested for return through the Warranty Parts Portal but will be requested for return through the Takata XPO Return Program.
V241702 2045138
This technical bulletin was updated per powertain team and warranty team. Info from this bulletin is combined with TB 2031075 (V241208) and 2038161 (V241506) due to warranty extension claiming/processing confusion. (Basically 3 technical bulletins covering the same DTC were combined into 1 technical bulletin). By combining the three technical bulletins it allowed for archiving (removal from publication) of V241208 and V241506 stated above.
TT171501-2040170
To add model year 2016 and 2017 applicability and reminder about Programming Activation of Oil Pressure Regulation/Retraction on all models with 1.8L CPKA and CPRA engines after engine assembly, cylinder head or turbocharger replacement.
1-2017 Update
This communication is to update our ProFi dealers of the current status of the latest inbound and outbound ProFi requests.
TT571004 2031440
Updated direction to address no communication concerns with the -J519- Vehicle Electrical System Control Module.
V691601 2010479
Update model year applicability to include 2017.
TT 00-16-02
Reminder for dealers to reference the repair manual and replace all necessary fasteners (bolts, nuts) that cannot be re-used
TT 91-14-01
Specific area of concern being pointed out to the technician to address false outbound Car Net calls
V001607 2034407
Update to include model year 2017 applicability.
V401602 2040561
Updated to include model year 2017 applicability
V851603 2041609
Update model year applicability.
V341602 2034406
additional symptom gathering information and guidence to isolate customer concern before beginning repair.
V871622 2019947
Update to model year applicability.
V001605 2033846
Updated to include additional model year applicability.
V011615 2014815
Update to include additional model year applicability.
V191602 2022549
Update model year applicability.
V371602 2033975
Updated to include an additional model year applicability.
V171604 2037201
Updated to include additional model year applicability.
V151602 2045454
The strainer screen in the camshaft bearing bracket can tear and cause camshaft adjuster issues.
V661603 2027119
Update model year applicability.
On-car analysis
MIL-on, Fault P013E in the ECM
V641602 2040673
Updated to include additional model year applicability.
V871620 2005566
Update model and model year applicability.
TT 97-12-02
Data Link connector pin assignment chart that is applicable to all models. Update model year applicability.
TT001601
Contacting the parts helpline
V871618 2043704
Updated to include additional model year and required documentation instruction.
V871618_2043704
Updated to include additional model year and required documentation instruction.
VIN-4-A-PIN Sept
MIL-on, Fault P013E in the ECM
analysis list 09
MIL-on, Fault P013E in the ECM
VIN-4-A-PIN AUGU
MIL-ON, FAULT P013E IN THE ECM CUSTOMER STATES NOISE FORM THE ENGINE/TURBO FUEL GAUGE NOT READING FULL AFTER TOPPING UP FUEL FUEL LINE RATTLE CLUTCH PEDAL SQUEAL/SQUEAK WHEN OPERATING CLUTCH PEDAL MIL-ON P0299 MIL-ON P0101 AND OR P0100 EPC LIGHT P03AF, P03A5, P03B9, P039B CENTER CAP MISSING AFTER PDI MIL-ON P2015 BACK-UP CAMERA
TT871201_2029561
DIRECTION TO PERFORM SYSTEM RESET AFTER COMPONENT REPLACMENT OR DISCONNECT OF THE HVAC SYSTEM CONTROL HEAD. NO TEST PLAN INFORMATION TO ADDRESS THIS.
V871615_2043704
UPDATED TO ADD JETTA, BEETLE AND BEETLE CONVERTIBLE MODEL APPLICABILITY.
V941601_2011521
UPDATE TECHNICAL BULLETIN TO INCLUDE ALL 2017 MODELS
TT 901204_203072
INSTRUCTIONS TO MANUALLY SET SERVICE INTERNAL MAXIMUM VALUES AFTER INSTRUMENT CLUSTER REPLACEMENT, TO PREVENT FALSE MESSAGES TO THE CUSTOMER.
V011613_2033805
ENGINE, MISFIRE DIAGNOSTIC AID THE MIL IS FLASHING OR ILLUMINATED.
TT 571004
UPDATE TO MODEL YEAR APPLICABILITY.
V871612_2043704
UPDATED TO INCLUDE ADDITIONAL MODEL APPLICABILITY.
TT401601_2044501
DIAGNOSIS AND REPAIR DIRECTION TO ASSIST WITH DIFFICULT TO PINPOINT SUSPENSION NOISE CONCERN. UPDATE TO REMOVE THE 2013MY PER PRODUCT SUPPORT REQUEST AND TO DENOTE ADDITIONAL PARTS REPLACEMENT. UPDATED AGAIN PER FACTORY REQUEST TO DENOTE A CHANGE IN FORMAT.
TT171601_2044618
DIAGNOSTIC ASSISTANCE SHOULD THE YELLOW ENGINE OIL LAMP REMAIN ILLUMINATED WITH ENGINE OIL LEVEL AT THE PROPER LEVEL.
VST-16-01
explaination of cross car distorion when looking through the windshield and how the "effect" in normal.
2014-2.0
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2014-3.6
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TT 13-16-01
REMINDER TO FOLLOW THE CORRECT REPAIR PROCEDURE OF PILOT BEARING REPLACEMENT, WHEN REMOVING AND RE-INSTALLING THE DSG TRANSMISSION
Ref. - Reflash U
Quick Reference Update Guide of the vehicles expected upgraded software level. The latest corresponding technical bulletins that address the issues, and concerns that have been had with the vehicles.
V011606_2014603
UPDATE TECHNICAL BULLETIN TO INCLUDE ALL MODELS FOR 2015, 2016, 2017 MODEL YEAR APPLICABILITY.
TT 97-14-02
TECH TIP DENOTING POTENTIAL FOR DAMAGE OF THE DATA LINK CONNECTOR WHEN USING AFTER MARKET PLUG IN DEVICES OR SCAN TOOLS AND SUBSEQUENT DIAGNOSTIC DIRECTION.
VIN-4-A-PIN APRI
MIL-ON, FAULT P309F OR P309D, NO ELECTRIC DRIVE MODE CUSTOMER STATES CRANK NO START AND/OR IN-TANK FUEL PUMP MAKING NOISE AND POSSIBLY WITH FUEL PUMP FAULTS MIL-ON, FAULT P013E IN THE ECM MIL-ON, FAULT P164B IN ECM MIL-ON, FAULT P0011 AND/OR P0016 IN THE ECM MIL-ON, FAULT P2407 IN THE ECM CUSTOMER STATES NOISE FORM THE ENGINE/TURBO CUSTOMER STATES THE FUEL GAUGE DOES NOT READ FULL MIL ON, FAULT P2181 IN THE ECM MIL-ON, FAULT P0456 IN THE ECM CUSTOMER STATES THERE IS A NOISE WHILE TURNING/ GOING OVER BUMPS VEHICLE ALIGNMENT NOT CORRECT, STEERING OFF CENTER, PULLS, DRIFTS, DURING PDI CLUTCH PEDAL SQUEAL/SQUEAK WHEN OPERATING CLUTCH PEDAL CUSTOMER STATES THE A/C SYSTEM DOES NOT PERFORM PROPERLY CUSTOMER STATES INTERIOR "A" PILLAR TRIM IS LOOSE CUSTOMER STATES WIND NOISE FROM DRIVERS DOOR/WINDOW GUIDE CUSTOMER STATES AIRBAG LIGHT IS ON ANY KEY FUNCTIONS (INCLUDING STARTING, KESSY, REMOTE BUTTONS)
V661602_2027119
UPDATE "CONDITIONS NOT COVERED BY WARRANTY" SECTION, REMOVE OXYDATION WORDING, INSERT ANODIZED WORDING, AND UPDATE MODEL YEAR AND MODEL APPLICABILITY.
V501604 2014370
Technical Bulletin about Paint Finish, Reducing Swirl Marks and Fine Scratches New vehicles (prior to Retail Delivery) with swirl marks and or fine scratches from polishing or cleaning. The document also have infromation about where to find warrenty coverage for the service
V461603 2015173
Technical Bulletin informing that When applying brakes at highway speeds the following symptoms may occur: - Brake pedal pulsation - Vibration felt in vehicle body - Steering wheel shakes It informs how to inspect brakes. It informs of where to find warranty information for servicing the issue
V851601 2041609
Technical Bulletin concerning the Fresh Air Blower being Inoperative. It discusses possible issues and how to service these issues. It also refers to where to find warranty information for service coverage
TT 97-14-02ss1
Tech Tips Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
VWC-16-01
Adjustment of Time Unit Correction Payments for 2014/2015 Model Year Maintenance Claims
TB231602
Diesel fuel system diagnosis repair.
TB271601
Generator replacement.
V271601 2033978
Document discusses possible needs for Generator Replacement, Charging System inoperative/malfunctions, noise from engine compartment, accessory drive belt damaged or missing. Document also discusses where to find warranty information for coverage.
Edition173
Fuel Additive to Help Prevent Sporadic Misfire Faults
TB191601
Electric coolant fans continue to run after ignition is switched off.
TB341601
Manual transmission noise diagnosing.
V341601 2034406
Discusses possible causes of customer concern Customer states there is a noise from the clutch, transmission or driveline components under varying driving conditions with varying sound levels
OCA6
On-car analysis list please contact VW Helpline before attempting repair
Update 02122016
Quick Reference of vehicle concerns. Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated
Edition172
Elsa Newsletter
TB001602
Fuel additive to help prevent sporadic misfire faults.
TB011602
Gasoline quality.
V001602 2033846
Fuel Additive to Help Prevent Sporadic Misfire Faults A Volkswagen approved fuel additive is available to help remove and prevent deposits on fuel injectors and intake valves.
V011602 2014815
Technical tips on what to do if improper gasoline has been added to the vehicle.
V191601 2022549
Tech Bullentin concerning Electric Coolant Fans that Continue to Run after Ignition is Switched OFF
OCA1
On-car analysis list.
VIN-4-A-PIN 2-3
On-car analysis list of customer compliants Customer Complaint: Mil?on no electric drive mode, untouched vehicles
TB001601
Choosing service numbers-Transmission and Drivetrain.
TB371601
Automatic transmission fluid requirements.
TB401601
Strut or Shock Absorber Leak Assesment.
V001601 2034407
Document informs meaning of service numbers to discribe issuse with If the customer is experiencing clutch related issues and the concern is found to be within the clutch components If the customer is experiencing manual gearbox related issues and the concern is found to be within the standard gearbox If the customer is experiencing automatic transmission-related issues and the concern is found to be within the automatic transmission If the customer is experiencing drivetrain related issues and the concern is found to be within the drivetrain components
V371601 2033975
This document was created In response to multiple dealership inquires about aftermarket universal (one fluid fits all) automatic transmission fluids and transmission flushing, Volkswagen Group of America, Volkswagen Canada have prepared the following statement. At this time, Volkswagen Group of America, Volkswagen Canada do not support or warranty any use of aftermarket universal automatic transmission fluids or the machines used to flush the transmissions. This applies to all standard automatic and DSG transmissions. Due to the functional and design variations in each automatic transmission, the transmission fluid is developed and used by Volkswagen for specific purpose within each application. Under no circumstances are these fluids to be used outside their designated transmission and replacing any of the Volkswagen approved automatic transmission fluids with a universal ?one fluid fits all? approach is not accepted.
V401601 2043146
Technical Bulletin about a customer concern stating that customer observed one or more of the shocks/struts appearing to have an oil leak. Document contains examples of Strut or Shock Absorber Leak Assessments
Edition171
Elsa Newsletter
OCA5
On-car analysis list.
On-Car Analysis
On-car analysis list of customer compliants Customer Complaint: Mil?on no electric drive mode, untouched vehicles
2037201
All Volkswagen engines are filled to a specific volume before leaving the factory. This level may vary depending on the testing conditions, but will always be within the allowable specification for engine protection.
Airbag
Airbag Issues.
OCA4
On-car analysis list.
Revised_Oil_Capa
Job Aid ? VW Engine Oil Capacities (Gasoline, Diesel, Hybrid Engines)
Elsa Newsletter
Reminder that ODIS Service V3.0.0 is now available for installation, and that it is mandatory on all diagnostic devices used on vehicles covered by the new vehicle warranty. With the release of V3.0.0. Installation DVDs are no longer used. New installations on new devices and re-installations on existing devices are now performed directly from the web server
OCA3
On-car analysis list.
V871621 2043893
Updated to include additional model year applicability.
VIN-4-A-PIN0113
On-car analysis list of customer compliants Customer Complaint: Mil-on no electric drive mode, untouched vehicles
2010245
Vibration or noise when braking may be due to brake disc corrosion protection which has not been completely removed by normal braking or surface rust built up during transportation completely.
OCA
On-car analysis list please contact VW Helpline before attempting repair
VIN-4-A-PIN0106
On-car analysis list of customer compliants Customer Complaint: Mil?on no electric drive mode, untouched vehicles
V911513 2038669
Technical Bulletin (Car-Net Unresponsive - Verizon Telematics Service Interruptions and Outages): When beginning diagnosis for customer concerns related to functionality of the Car-Net system, it is important to understand that the symptom(s) may not be related to any problem with the vehicle itself. If there are any problems with the AT&T 3G service and/or a service interruption or outage with the Verizon Telematics system, one or more Car-Net functions may be inoperative. This document discusses the diagnosis, and potential remedy of the issue.
V921503 2037322
Technical Bulletin (Washer Level Sensor issues): The sensitivity of the washer solvent level sensor (G33) can be affected by the type, concentration, and the presence of additives in the washer solvent currently in the tank. The operation of the level sensor relies on the composition of the solvent to provide an accurate message on the solvent level. Incorrect concentration and the presence of additives can contaminate the sensor and reduce its sensitivity. This document discusses the diagnosis, and potential remedy of the issue.
V011528 2033805
Technical Bulletin (Engine, Misfire Diagnostic Aid): This document informs that Multiple components SHOULD NOT be replaced for 1 misfiring cylinder. Repeat repairs must be carefully addressed to identify the root cause of the concern. If misfires are determined to be related to a specific component(s) (fuel injector, spark plug, ignition coil), replace only one defective component at a time and re-evaluate the concern
VWC-15-13
Warranty Information (Time Unit Correction Payment for 2014/2015 Model Year Maintenance Claims): The Dealer credit memos for the time unit reduction errors associated with MY 2014/2015 maintenance claims
analysis list 08
On-car analysis list from August 25th, 2015
V401502 2033347
Technical Bulletin (CV Boot Replacement): The Recommended procedure for removing damaged CV boot.
V001504 2038059
Technical Bulletin: Listed in the table in this document are the time units used in the calculation of the Prepaid PDI (PPDI) payment through model year 2016.
V461504 2010245
Technical Bulletin (Vibration or Noise When Braking): Vibration or noise when braking may be due to brake disc corrosion protection which has not been completely removed by normal braking or surface rust built up during transportation. This document contains the method to diagnose, and to service this issue
V461505 2015173
Technical Bulletin (Brake Disc Pulsation or Vibration issues): When applying brakes at highway speeds the following symptoms may occur: - Brake pedal pulsation - Vibration felt in vehicle body - Steering wheel shakes For brake vibration or pulsation concerns, brake disc machining is allowed. This document contains the fault codes to diagnose and service this issue. It also contains fault codes to inquire if the service is covered under warranty.
VIN-4-A-PIN 7-31
On-car analysis list of Customer Complaints: Customer states the oil light is on
V201503 2031426
Technical Bulletin: High Pressure Fuel Pump Diagnosis. Completing the GFF high pressure pump function test is essential to diagnose proper pump operation and to avoid unnecessary replacements. This document contains the procedure to update the programming on the diagnostic hardware. This document contains the fault codes necessary to check the warranty coverage for servicing this issue.
V921502 2026253
Technical Bulletin (Windshield Wipers Streak or Smear): Windshield or rear window is streaked, has a snakeskin appearance, or the surface feels rough. To avoid unnecessary replacement of wiper blades, the condition and cleanliness of the windshield, rear window and wiper blades, should be checked first. This document contains information on how to diagnose, and service this issue.
V481502 2041096
Technical Bulletin (Electro-mechanical Steering Noise): In connection with the toothed belt the motor of the APA steering makes noise during operation. In some situations the noise can be heard in the passenger compartment. This document contains information on how to diagnose, and service this issue.
TT 90-11-10
Tech Tips (Instrument Cluster Production Mode): This document informs the procedure to remove the production mode setting when it is displayed in the instrument cluster.
V871506 2019947
Technical Bulletin (Air Conditioning, Cleaning of the Refrigerant Circuit (U.S.Only)): In cases where an air conditioning system component (such as a compressor or other system component) has failed and debris from the compressor or component is circulated throughout the refrigerant circuit, the refrigerant circuit must be cleaned of any and all debris or damage to the replacement components will result. This document contains information on how to diagnose, and service this issue.
V871508 2005566
Technical Bulletin (HVAC, Unpleasant Odor): Unpleasant odor is coming from Heating and Ventilation system. Odor mainly occurs after vehicle has been sitting (unused) at least 5 hours and within 20 to 60 seconds after vehicle is first started. This document contains information on how to diagnose, and service this issue.
Elsa 6-29-15
This document contains the VW Elsa Newsletter that contains a general overview of wiring diagrams updates, technical bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.
Elsa 6-22-15
This document contains the VW Elsa Newsletter that contains a general overview of wiring diagrams updates, ElsaPro infomedia icons grayed out, workshop equipment tool storage application, technical bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.
TT 19-13-02
Tech Tips (Coolant Leak or Repeat Coolant Leak from the Water Pump Area): The document informs to inspect for issues, and why issues may happen. It also notes how to fix the issue, and other issues that could happen while repairing the issue
TT 21-10-02
Tech Tips: The document discusses the conditions of when turbo can to be fixed or replaced
TT 27-15-01
Tech Tips (No Crank, No Start After Cold Soak issues): Concern may be the result of a leaking vacuum check valve not holding residual pressure overnight. This results in a hard brake pedal that may require more pressure than usual to allow the vehicle to crank.
V001503 2040590
Technical Bulletin (Paint Defect - Water Migration Under the RAPGARD): Water migration under the RAPGARD® can be mistaken as a paint defect when in fact it is only moisture trapped in the clear coat of the paint. This document discusses. - RAPGARD, removal and disposal - Inspecting for water migration in areas where RAPGARD was removed. - Examples of water migration after the RAPGARD is removed
V601501 2019568
Technical Bulletin (Sunroof or Power Sunshade, Does Not Open/Close or Automatic Operation Does Not Function). This document contains Warranty information for coverage, and informs of methods to to service the issue
V001502 2015780
Technical Bulletin (PDI - Vehicle Inspection, Protection Removal and Detailing): This document refers to a pre check inspection on the quality of a vehicle such as - Inspecting vehicle for damage (to be completed within 48 hours of delivery to Dealership) - Shipping damage - Detailers responsibilities (to be completed prior to delivery to Customer) - Full Body Covers (FBC), removal and disposal - RAPGARD, removal and disposal - Vehicles are shipped with RAPGARD. This self-adhering plastic product is applied in certain areas of the vehicle and is designed to provide protection from all types of possible damages. - Paint finish, inspecting for swirl marks - Exterior glass, cleaning - Interior, cleaning - New vehicle detailing products
Service Xpress -
This document discusses the fluids necessary for the vehicle to operate. It contains the method to reset the reminder display
TT 64-14-02
Tech Tips (Heated Rear Window, One or More Lines Inoperative): To detect which line(s) is inoperative, utilize a volt meter to check for 0 V, which will be present after the open in the grid line. The check must be performed with the engine running and heated rear window switched on. Switch OFF the ignition and visually locate the damage.
TT 91-14-01 May
Tech Tips: Car Net Equipped Vehicles False Outbound Call issues
V401501 2040561
Technical Bulletin (Squeaking Noises From Front Of Vehicle): Squeaking/creaking noise from front of vehicle while fully turning steering wheel. The document also gives information on servicing the issue
TT 91-14-01 5-1-
Tech Tips: Car Net Equipped Vehicles False Outbound Call issues
TT 91-15-02
Tech Tips: Car Net Equipped Vehicles-Vehicle Health Report Received by Customer Indicating a Concern, but Cannot Verify any Conditions or DTC?s to Facilitate Diagnosis
V911503 2037873
Technical Bulletin: This document refers to the software update for RNS 510 Welcome Screen Image Distorted. This procedure corrects the concerns listed above by updating the RNS 510 to the latest software 5382
TT 91-15-01
Tech Tips: Vehicle Health Report Received by Customer Indicating a Concern, but Cannot Verify any Conditions or DTC?s to Facilitate Diagnosis
V201502 2031426
Technical Bulletin (High Pressure Fuel Pump Diagnosis): Completing the GFF high pressure pump function test is essential to diagnose proper pump operation and to avoid unnecessary replacements
TT 44-13-03
Tech Tips: This Tech Tip provides an overview of vehicle four wheel alignment, and important steps that should be followed when performing four wheel alignments
TT 44-13-04
Tech Tips: This Tech Tip was established to explain the influence the adjustable steering column tilt position has on the steering wheel being off center and to provide information on checking for steering wheel off center
V941501 2011521
Technical Bulletin: Condensation and or water droplets becomming visible on inside of exterior light lenses issue is discussed in this document
V001501 2036935
Technical Bulletin: A notification that Components may be missing from the by-pack at delivery. It also informs that Components missing from the by-pack should be claimed in one of two ways. (Warranty or Transportation)
V461502 2010245
Technical Bulletin: Vibration or Noise When Braking issues are addressed
V911502 2036310
Technical Bulletin: UMI Software Update for Bluetooth Concerns ? Voice Prompts stuck in Non-English Language ? Poor Call Clarity on Receiving End ? Various Bluetooth® Connectivity & Paring issues This procedure in the document corrects the concerns by updating the UMI to the latest software
TT 27-15-02
Tech Tips (Test Plan to Calibrate Adaptive Cruise Control Sensors Will Not Begin notice): Notification that If the test plan to calibrate the Adaptive Cruise Control Sensors will not begin, turn off the overhead lights in the shop. The wavelengths of some shop lighting interfere with the sensors during calibration.
V271503 2016076
Technical Bulletin: Battery, Discharged, Diagnosis for Excessive Static Current Draw
V661502 2027119
Technical Bulletin: Diagnosing with Damage on External Chrome or Aluminum Surfaces
V271502 2033978
Technical Bulletin: The document refers to diagnosing charging systems for issues
V201501 2031426
Technical Bulletin (High Pressure Fuel Pump Diagnosis): Completing the GFF high pressure pump function test is essential to diagnose proper pump operation and to avoid unnecessary replacements.
V921501 2037322
Technical Bulletin: This document concerns the sensitivity of the washer solvent level sensor (G33) can be affected by the type, concentration, and the presence of additives in the washer solvent currently in the tank. The operation of the level sensor relies on the composition of the solvent to provide an accurate message on the solvent level. Incorrect concentration and the presence of additives can contaminate the sensor and reduce its sensitivity.
TT 27-13-01
Tech Tips: Generator Charging Concern Diagnosis Tip - One Way Clutch Pulley Testing
TT 91-13-01
Tech Tips: RNS-510 Radio?Unit Start-Up and Boot-Up Operation issues
V271501 2011894
Technical Bulletin: Battery, Testing and Charging Using Midtronics VAS6161, MCR340V, InCharge 940, or GRX3000VAS Charger
V171501 2037201
Technical Bulletin: The document discusses proper engine oil level diagnosis and servicing issues
TT 57-10-15
Tech Tips: Vehicles with Immobilizer with Download/Discharge? New Key Will Not Program
TT 91-11-03
Tech Tips (Rear View Camera Inoperative issues): The rear view camera operates in conjunction with the rear parking aid system. If there are no faults in the radio or rear view camera, be sure to check the parking aid system for faults. Buzzer or sensor faults must be corrected for proper rear view camera operation.
TT-91-11-03
VOLKSWAGEN: BEFORE REAR VIEW CAMERA IS PROPERLY OPERATIONAL, SHOULD BE CONNECTED TO BUZZER OR SENSOR FAULTS AND WORKING IN CONJUNCTION WITH REAR PARKING AID SYSTEM. MODELS 2009-15 TIGUAN, CC, PASSAT, TOUAREG. *PE
V011503 2014815
Discusses the issues associated with using contaiminated gasoline. There are recommendations to use top tier gasoline retailers
TT 45-11-01
Tech Tips: Covers concerns with Both the Anti-lock Brake (ABS) and Airbag systems working together
911414
Car-Net Unresponsive - Verizon Telematics Service Interruptions and Outages (U.S. Only)
Edition116
VW Elsa Newsletter
Edition115
VW Elsa Newsletter
TB171405
Engine Oil Level
271402
Battery, Testing and Charging Using Midtronics VAS6161, MCR340V, InCharge 940, or GRX3000 Charger
TT 45-06-122
Tech Tips (Active Wheel Speed Sensor Diagnosis): This document informs of a procedure to diagnose active wheel speed sensor complaints
TT4506122
Use the following procedure to diagnose active wheel speed sensor complaints
TT 00-14-03
Tech Tips (SVM Update Instructions): This document informs when performing SVM updates, the scan tool should be hardwired to the vehicle and the Bluetooth physically turned off. A hard wired internet connection is also recommended.
TT001403
When performing SVM updates, the scan tool should be hardwired to the vehicle and the Bluetooth physically turned off. A hard wired internet connection is also recommended.
TB001413
Fuel Additive to Help Prevent Sporadic Misfire Faults
V001413 2033846
Technical Bulletin (Fuel Additive to Help Prevent Sporadic Misfire Faults): Fuel quality impacts the operating performance, efficiency and service life of the engine. The use of poor quality fuels may result in deposit build up on the fuel injectors and intake valves. This may result in a rough running condition, sporadic misfires, or cold start misfire faults storing in the ECM fault memory. This document informs a Volkswagen approved fuel additive is available to help remove and prevent deposits on fuel injectors and intake valves.
TT 45-09-03
Tech Tips (Electro ? Steering - DTC 01309 008 ?No Communication with -J500-? is Stored in the ABS/ESP Module Only): This document informs If, after replacement of the steering rack, fault code 01309 008 is set in the ABS/ESP module only, follow the test plan in GFF for Driver Steering Recommendation (DSR) or channel 3 activation. If the test plan fails to clear the fault, follow the directions in this document using Vehicle Self Diagnosis in Address Word 44 - Steering Assistance:
TT 37-14-01
Tech Tips (No Mechatronic Communication DTC 01315): For communication faults set in various modules indicating loss of, or no communication with the mechatronic this document informs what is needed If you find that the barrel connector lock was not properly secured.
TT371401
For communication faults set in various modules indicating loss of, or no communication with the mechatronic, please inspect the barrel connector lock for proper installation. If you find that the connector was not properly secured, inspect the terminals for damage. If no damage is found, reconnect the barrel connector and clear the faults.
Edition109
VW Elsa Newsletter
TB191401
Electric Coolant Fans Continue to Run after Ignition is Switched OFF
V191401 2022549
Technical Bulletin (Electric Coolant Fans Continue to Run after Ignition is Switched OFF): This documentation informs it is considered normal operation for the electric coolant fans to continue to run for up to 15 minutes after the ignition is switched off in gasoline engine applications, and up to 16 minutes in diesel engine applications. The production solution to service this issue is that no production change is required.
TB001410
By-Pack At Delivery
911413
Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
V911413 2034309
Technical Bulletin (Car-Net Operating Control Unit (OCU/J949) Service Guidelines & General Information): For informational purposes this document informs of Software related fault codes Software operating characteristics Swapping of OCU During PDI, LED does not illuminate issues Unsuccessful Over The Air Registration (OTAR) Does not include the "S" trim for Passat, Jetta, Beetle, and Tiguan.
TT171401
A change was made to the engine Oil Filter Adapter (OFA) for 2014 Model Year vehicles that resulted in a change in the oil filter element. It is important to note that the two different designs are Not interchangeable. Failure to install the correct oil filter WILL result in permanent engine damage.
TT441304a
This Tech Tip was established to explain the influence the adjustable steering column tilt position has on the steering wheel being off center and to provide information on checking for steering wheel off center. Please reference VWIQ video: http://tech.vw-iq.com/video.php?id=324
TB001411
Removing Paint Contaminants from Exterior Paint
V001411 2033708
Technical Bulletin (Removing Paint Contaminants from Exterior Paint): This document informs how to remove paint contaminants such as rail dust and industrial fallout from exterior paint.
911411
Car-Net Unresponsive - Verizon Telematics Service Interruptions and Outages (U.S. Only)
V911411 2038669
Technical Bulletin (Car-Net Unresponsive - Verizon Telematics Service Interruptions and Outages): This document informs how to service potiential Interruptions and Outages. When beginning diagnosis for customer concerns related to functionality of the Car-Net system, it is important to understand that the symptom(s) may not be related to any problem with the vehicle itself. If there are any problems with the AT&T 3G service and/or a service interruption or outage with the Verizon Telematics system, one or more Car-Net functions may be inoperative.
TT 20-13-01
Tech Tips (ECM Fault P1250 "Fuel Level Too Low" Will Not Clear): This document informs to clear static ECM fault P1250 "Fuel Level Too Low", add fuel to vehicle and complete a road test of at least 10 miles. Simply adding fuel without completing a road test may not allow fault to clear.
VWP1407
Volkswagen Warranty Policies and Procedures Manual ? US Edition, November 2014
Edition106
VW Elsa Newsletter
TT011401a
Install a vacuum gauge on the dipstick tube and check crankcase vacuum at idle. Compare to a known good vehicle. If the vacuum reading is lower than the comparison vehicle, visually inspect for oil leaks between the engine and the transmission. Smoke test the crankcase by connecting the EVAP smoke machine to the dipstick tube and inspect for leaks at the rear main seal (this will limit pressure to 2 PSI). DO NOT apply shop air to the dipstick tube or the crankcase. If a rear main seal leak is identified, replace the seal. Once replaced, recheck crankcase vacuum at idle. If low, check for additional oil leaks and verify crankcase breather operation (repairing as necessary). Erase the faults and road test 10 miles to recheck operation.
V001410 2036935
Technical Bulletin (By-Pack At Delivery): Components may be missing from the by-pack at delivery. Components missing from the by-pack should be claimed in one of two ways. (Warranty or Transportation) Understanding when to claim one versus the other is very important. This document informs how to tell the difference.
On car analysis-
On-car analysis list of customer complaints: Mil?on with fault code P046C, untouched vehicles
TT 45-09-04
Tech Tips (2009-2015 Jetta, Eos, Rabbit, Golf, GTI, Passat, CC, and Tiguan Equipped with Electromechanical Power Steering ? G85 Location Identification Tip): Ths document informs of the location of the G85 steering sensor. The sensors expected settings, and which vehicles do not have this sensor for electromechanical power steering.
TT450904
Some Golf, GTI, Jetta, and Passat vehicles equipped with electromechanical power steering have the G85 steering angle sensor located in the steering rack. These vehicles do not have a G85 in the steering column. To determine G85 location, check the J500 Power steering control module part number in the GFF printout. Do not use the part number on the steering rack for this check.
871409
Air Conditioning, Cleaning of the Refrigerant Circuit (U.S.Only)
V871409 2019947
Technical Bulletin (Air Conditioning, Cleaning of the Refrigerant Circuit): In cases where an air conditioning system component (such as a compressor or other system component) has failed and debris from the compressor or component is circulated throughout the refrigerant circuit, the refrigerant circuit must be cleaned of any and all debris or damage to the replacement components will result. Debris can be dispersed throughout the refrigerant circuit after a/c component damage. In order to maintain A/C operating efficiency, it is important to flush the refrigerant circuit after A/C component repairs.
TT 57-10-11
Tech Tips (Comfort Module (J393) or BCM (J519) Replacement): This document informs if a comfort or body control module is replaced during normal diagnosis, make sure the factory mode has been switched OFF. This can be accomplished by selecting guided function of either the J393 or J519 or control module OBD of J393 or J519 then selecting adaptation channel 99. Failure to deactivate factory mode will create a concern where the door locks will not lock and/or unlock with the switch and/or the remotes.
TT 87-14-01
Tech Tips (AC Compressor Replacement, Refrigerant Circuit Flushing Requirement): This document informs when replacing the Air Conditioning compressor it is necessary to flush the entire system to remove all the PAG oil. Replacement AC compressors come with a full charge of oil. Any time another compressor is installed with a different vendor (such as Sanden to Denso) it is necessary to replace all the oil in the system to the new vendor type PAG oil. This document also informs When installing the new AC compressor immediately transfer the AC compressor caps to the original compressor. There is also a photo to show the necessary part placement.
TT871401
AC Compressor Replacement, Refrigerant Circuit Flushing Requirement
VSP1302
Starting with model year 2014 wheel locks are no longer standard equipment.
VWR1404
Parts Returned to the WPRC Must be Complete and Packaged Correctly to Prevent Transit Damage
TB001409
Prepaid PDI Time Units (U.S. Only)
TT971402
Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
TB171404
Engine Oils Which Meet Volkswagen Oil Quality Standard VW 502 00/505 00/505 01 and VW 504 00/507 00
V171404 2012855
Technical Bulletin (Engine Oils Which Meet Volkswagen Oil Quality Standard): This document informs of a sample list of products generally available in the North American market that meet the Volkswagen Oil Quality Standard
TT 21-10-01
Tech Tips 92006-2014 Vehicles with 2.0T Gasoline Engine - N75 Solenoid Valve Diagnosis): When diagnosis on the above engine leads to the testing of the N75, please refer this document with graphical aid. The diagram shows which vacuum ports on the N75 valve should hold vacuum and which ones should not. Turbocharger fault codes P0299 and P0234 can be diagnosed using this test.
TT211001
When diagnosis on the above engine leads to the testing of the N75, please refer to the picture below. The diagram shows which vacuum ports on the N75 valve should hold vacuum and which ones should not.
91 14 07 2037873
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
911407
RNS 510 Welcome Screen Image Distorted
V911407 2037873
Technical Bulletin (RNS 510 Welcome Screen Image Distorted): The customer may complain that the image of the RNS 510 welcome screen is distorted or shifted as seen in this document's example. This document contains the procedure which corrects the concerns listed above by updating the RNS 510 to the latest software 5378. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
TB171403
Oil Consumption Measurement
V171403 2017813
Technical Bulletin (Oil Consumption Measurement): Customer states oil consumption is higher than the Volkswagen oil consumption standard of up to 0.5 quarts per 600 miles, or 0.5 liters per 1000 km. In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with specified break-in periods consume more oil during the break-in period, and the oil consumption will stabilize after the break-in period. Refer to the Owners Manual for specific break-in procedures. Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated, the ambient temperature and road conditions. Further factors include the amount of oil dilution from water condensation or fuel residue and the oxidation level of the oil. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
V001409 2028059
Technical Bulletin (Prepaid PDI Time Units): Listed in the table within this document are the time units used in the calculation of the Prepaid PDI (PPDI) payment through model year 2015
Edition97
ODIS Service Update
Edition98
Elsa newsletter
TB001408
By-Pack At Delivery
V001408 2036935
Technical Bulletin (Components may be missing from the by-pack at delivery): Components missing from the by-pack should be claimed in one of two ways. (Warranty or Transportation) Understanding when to claim one versus the other is very important. This document informs of the difference between the two and includes info about the MDI cables included in the by-pack
301402
Slave Cylinder - Clutch Pedal Operation Diagnosis
V301402 2031366
Technical Bulletin (Slave Cylinder - Clutch Pedal Operation Diagnosis): Customer may comment: ? Complaints on clutch system. ? After pressing the clutch pedal, it remains on the floor. Due to mis-diagnosis of clutch systems, and to prevent incorrect parts replacement, diagnostic procedure implemented into guided fault finding (GFF). This document is for identifying the issue for diagnosis.
Edition94
VW Elsa Newsletter
TT 20-13-02
Tech Tips (Fuel line connections): Be aware that fuel lines are color coded on vehicles with return fuel pressure lines. The black line is for fuel pressure supply and the blue line is for fuel pressure return.
TB001407
By-Pack At Delivery
V001407 2036935
Technical Bulletin (By-Pack At Delivery): Components missing from the by-pack should be claimed in one of two ways. (Warranty or Transportation) Understanding when to claim one versus the other is very important. This document informs of the difference
VWP1403
Carefree Maintenance Coverage for Interim Oil Changes for Certain 2009 ? 2015 MY Volkswagen TDI® Clean Diesel Engine Vehicles Registered in the State of Minnesota Only (US Dealers
Edition93
VW Elsa Newsletter
TT 32-14-01
Tech Tips (Torque Converter/Flywheel/Flexplate installation): Incorrect torque converter or flywheel/flexplate installation can result in transmission damage. When installing an engine, flywheel or transmission, please follow the installation procedures outlined in ELSA. This document also contains advice on the installation of these devices
TT321401
Incorrect torque converter or flywheel/flexplate installation can result in transmission damage. When installing an engine, flywheel or transmission, please follow the installation procedures outlined in ELSA. For the flywheel/flexplate, please be certain the correct shim is installed between it and the crankshaft (reference VWIQ120). When installing a torque converter, press the torque converter hub through the seal as far as the first stop. Turn the torque converter while pushing toward the transmission using light force, until the cut outs in the torque converter hub lock into the pump wheel plate. The torque converter slides in. The torque converter is installed correctly if it is easy to turn by hand and if it fits evenly in the transmission bell housing. Additionally, it should spin freely when the transmission bell housing bolts are torqued to the engine block, prior to installation of the flywheel to converter bolts (reference VWIQ121).
TB461405
Vibration or noise when braking may be due to brake disc corrosion protection which has not been completely removed by normal braking or surface rust built up during transportation.
TB461406
Brake Disc Pulsation or Vibration (U.S. Only)
V461405 2010245
Technical Bulletin (Vibration or Noise When Braking): Vibration or noise when braking may be due to brake disc corrosion protection which has not been completely removed by normal braking or surface rust built up during transportation. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
V461406 2015173
Technical Bulletin (Brake Disc Pulsation or Vibration): When applying brakes at highway speeds the following symptoms may occur: ? Brake pedal pulsation ? Vibration felt in vehicle body ? Steering wheel shakes For brake vibration or pulsation concerns, brake disc machining is allowed between 6 and 12 months or 6,000 and 12,000 miles (whichever comes first) from the warranty in service date. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
TB001406
PDI - Vehicle Inspection, Protection Removal and Detailing
TB171402
Engine Oil Level
V001406 2015780
Technical Bulletin (PDI - Vehicle Inspection, Protection Removal and Detailing): This document informs on the service a vehicle shouold received when it has successfully reached a dealership. ? Inspecting vehicle for damage (to be completed within 48 hours of delivery to Dealership) ? Shipping damage ? Detailers responsibilities (to be completed prior to delivery to Customer) ? Full Body Covers (FBC), removal and disposal ? RAPGARD, removal and disposal ? Paint finish, inspecting for swirl marks ? Exterior glass, cleaning ? Interior, cleaning ? New vehicle detailing products
V171402 2037201
Technical Bulletin (Engine Oil Level): Technicians may find during PDI that the oil level is below the full mark, but still within the hash marks on the engine oil dip stick. All Volkswagen engines are filled to a specific volume before leaving the factory. This level may vary depending on the testing conditions, but will always be within the allowable specification for engine protection. This document also contains a graphic showing the difference between oil levels in the dip stick.
911405
Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
V911405 2034309
Technical Bulletin (Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information): This document informs of issues that will need to be addressed such as -Software related fault codes: -Software operating characteristics: -Swapping of OCU: -During PDI, LED does not illuminate: -Unsuccessful Over The Air Registration (OTAR):
Edition89
VW Elsa Newsletter
TT 50-14-01
Tech Tips (All vehicles-Tire dressing for vehicle detailing): The use of tire dressing gives your tires that shiny finish that completes the image of a clean (new) vehicle. This document informs that The use of non-water based products will increase the risk of causing damage to painted surfaces. The document also gives graphical examples of the dame that can occur if non-water based products are used.
TT501401
The use of tire dressing gives your tires that shiny finish that completes the image of a clean (new) vehicle. There are many different tire dressing products available. When choosing a product please pay close attention to its contents. Always use a water based product.
941403
Exterior Lights, Moisture Accumulation
V941403 2011521
Technical Bulletin (Exterior Lights, Moisture Accumulation): This document informs of the Condensation and or water droplets visible on inside of exterior light lenses. The document also informs how to service the issue.
VSP1401
Monroney Label Placement
ChecklistC
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
Edition88
VW Elsa Newsletter
PDI - 2014 CC SA
Volkswagen Perfect Delivery Process ? Sales Consultant Delivery Checklist: This document informs the seller of a vehicle with a checklist to cover the experience of a customer who is interested in purchasing a vehicle
VERSION 1.1
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
921402
Washer Level Sensor
INC-940
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
PDI - 2014 CC TE
CC Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
PDITECHCHECKb
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
V921402 2037322
Technical Bulletin (Washer Level Sensor): The issue is caused by the outside influence of non-approved formulated washer fluids. Non-approved washer fluids leave a clear film coating on the sensor probes, insulating the probes so they cannot read the fluid level. This This document informs Validate the washer reservoir is full with the proper washer solvent. Refer to Elsa for proper fluid type and fluid quantities under repair manual, maintenance, fluid capacity table. Non-approved fluids can cause residues to form on the sensor which causes the washer fluid lamp to remain on when reservoir is full. The document also contains a photo of the sensor and an example of an approved cleanser
Edition87
VW Elsa Newsletter
TT 90-14-02
Tech Tips (Inspection Service Reminder, ?Inspect Now? Message): If an ?Inspect Now? message is displayed in the vehicle?s MFI, check the value of the inspection service reminder. Note that the inspection service reminder is different than the oil change service reminder and is reset independently from the oil change service reminder. To reset the inspection service reminder after completing an inspection service, perform the applicable procedure within this document.
TT901402
If an ?Inspect Now? message is displayed in the vehicle?s MFI, check the value of the inspection service reminder. Note that the inspection service reminder is different than the oil change service reminder and is reset independently from the oil change service reminder.
VWM1401
Volkswagen Care Scheduled Maintenance Interval Time or Mileage Guidelines
TT 92-14-02
Tech Tips (Washer Level Sensor issues): This document discusses approved windshield washer fluids and the damages non - approved fluids can cause. The document also informs on the procedure to Validate the washer reservoir is full with the proper washer solvent
TT 97-14-01
Washer Level Sensor issues: The indicator lamp in the I.P. for washer fluid remains illuminated and the washer reservoir is full. This documet explains thelocation of the procedure to Validate that the washer reservoir is full with the proper washer solvent
TT921402
Washer Level Sensor
TT971401
Washer Level Sensor
TB001303
Removing Paint Contaminants from Exterior Paint
Reference - Refl
Quick Reference Update Guide: This document informs of the corresponding software/hardware and disc availability to the customer concerns about a vehicle
871402
HVAC, Unpleasant Odor
TT 91-11-09
Tech Tips (All Navigation Radios-All Models): When the Navigation RNS 850/510/315 is in 3D mode, the top portion of the screen may not display streets. This line represents the horizon and is a normal operation of system. This document provides Examples of day and night modes:
TT911109
All Navigation Radios-All Models
V871402 2005566
Technical Bulletin (HVAC, Unpleasant Odor): Condensation, which is a normal condition in all A/C systems, can cause a musty odor. If the odor is noticeable in the vehicle when the engine is not turned on, the cause may be mold and mildew in the passenger compartment, and not be related to the A/C system. All other possible sources of the odor must be investigated before this document can be performed. This document contains the procedure for the VW method to remove musty odors
VWS1402
Until further notice, Volkswagen will reimburse up to $35 per day to provide customers affected by the 38B9 Recall with a loaner or rental vehicle while their existing vehicle is being repaired.
TB001404
Squeaks, Rattles, Noise, Repair Materials
V001404 2010380
Technical Bulletin (Squeaks, Rattles, Noise, Repair Materials): This doucment contains a list of components and applications developed to repair concerns of squeaks, rattles, noise and trim fit conditions.
Edition80
Quick Spec Guides Now published on ServiceNet
TT 91-14-02
Tech Tips (MDI Functions with iPhone 5 Variants (5, 5c, 5s and iPad fourth generation, iPod Nano seventh generation)): The Apple iPhone 5, iPhone 5c, and iPhone 5s, as well as the iPad 4th generation and iPod Nano 7th generation use a proprietary ?Lightning? connector that is different than the 30-pin dock connector found on previous iPhone and iPad/iPod models. A new MDI cable (?MDI Adapter Cable ? Lightning Charger?) is now available through the VW Accessories eCatalog that is made for use with iPhone 5 variants as well as the previously mentioned iPad/iPod models. This cable should provide full functionality on any vehicle equipped with a UMI (Unified Multimedia Interface). On MY 13 and older vehicles equipped with an MDI, the software level of the MDI must be at or above SW 240 (see Technical Bulletin 2024337) in order to be fully functional.
TT911402
MDI Functions with iPhone 5 Variants (5, 5c, 5s and iPad fourth generation, iPod Nano seventh generation)
TB461403
Brake Disc Pulsation or Vibration (U.S. Only)
V461403 2015173
Technical Bulletin (Brake Disc Pulsation or Vibration): When applying brakes at highway speeds the following symptoms may occur: ? Brake pedal pulsation ? Vibration felt in vehicle body ? Steering wheel shakes A detailed brake disc inspection is needed to determine if the brake disc should be machined or replaced.
Warranty
Volkswagen Warranty Policies and Procedures ? April 2014
871401
HVAC, Unpleasant Odor
V871401 2005566
Technical Bulletin (HVAC, Unpleasant Odor): Unpleasant odor is coming from Heating and Ventilation system. Odor mainly occurs after vehicle has been sitting (unused) at least 5 hours and within 20 to 60 seconds after vehicle is first started. Condensation is a normal characteristic in all A/C systems. If odor is noticeable continue to follow this document. Contaminants are effectively neutralized using the AIRCOMATIC? II Ultrasonic Climate System Cleaner (VAS 6189A) or AIRCOMATIC? III Ultrasonic Climate System Cleaner (VAS 6189B) and AIRCO-CLEAN? Ultrasonic HVAC Treatment (30208). All other cleaning methods are no longer permitted. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
TB011408
Gasoline Quality
V011408 2014815
Technical Bulletin The use of contaminated gasoline, seasonal fuel changes (summer/winter fuel) or gasoline with a low content of deposit control additives may result in one or more of the following conditions: -Excessive accumulation of deposits on intake valves, intake manifold, fuel injectors and combustion chambers. -Engine runs rough after cold start. -Excessive engine cranking time. -Stumbles while driving. -Rough engine idle. -Loss of engine performance. -Poor fuel economy. This document informs of the procedure for the vehicle if it is diagnoised with poor quality gas
911404
Infotainment Worksheet (U.S. Only)
V911404 2035473
Technical Bulletin (Filling out the Infotainment Worksheet) This bulletin provides instructions and information for completing and submitting the updated web version of the Infotainment Worksheet. Like the previous version, the Infotainment Worksheet allows more detail to be provided for repairs related to the Infotainment System (radio, navigation, Bluetooth, telephone systems, etc.). The new web version provides an easier approach by which to complete and submit the information.
TB151402
Proper Removal of Engine Cover to Avoid Breakage
V151402 2032150
Technical Bulletin (Proper Removal of Engine Cover to Avoid Breakage): Pulling on the engine cover in some areas can cause damage. This document informs on the procedure to remove the engine cover.
231403
MIL ON, No Start, or Rough Running with DTCs P0087, P0088 or P0191 Stored in ECM Fault Memory (TDI ONLY)
TB-48-14-03
VOLKSWAGEN: SOME CONSUMERS MAY COMPLAIN THAT THE STEERING IS STIFF. THE YELLOW AND RED POWER STEERING WARNING LIGHT IS ILLUMINATED. THERE MAY BE INSUFFICIENT STEERING ASSISTANCE. *JS
TB011407
Software Version Management
V011407 2014603
Technical Bulletin This Technical Bulletin details the general process for carrying out a Software Version Management (SVM) software update for any Technical Bulletin (TSB) / Required Vehicle Update (RVU).
TT 40-13-01
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
941402
Exterior Lights, Moisture Accumulation
2036656
WHEN DIAGNOSING THE CONDITION ON RAIL DIESEL VEHICLES IF NO CAUSE IS FOUND IT MAY BE NECESSARY TO CHECK FOR PARTICLES IN THE PUMP. *LJ
231402
MIL ON, No Start, or Rough Running with DTCs P0087, P0088 or P0191 Stored in ECM Fault Memory (TDI ONLY)
V941402 2011521
Technical Bulletin (Exterior Lights, Moisture Accumulation): Exterior light assemblies (headlights, taillights, fog lights, turn signals) are vented and may collect moisture on their inner surfaces, depending on humidity and other climatic changes. This document discusses necessary to diagnosis, and potential remedy of the issue.
TB401401
CV boot damage identified.
V401401 2033347
Technical Bulletin (CV Boot Replacement): Recommended procedure for removing damaged CV boot. This document informs of the expected condition of a CV boot upon removal
Edition75
VW Elsa Newsletter
VWP1401
New Loaner Policy for VW Customer Mobility Vehicles
911403
RNS 315 Navigation Radio Software Update for Locking, Rebooting, Switches Off at Random
QRG - 2014 CC Bo
2014 Volkswagen CC Quick Reference Specification Book: This document is an overview which covers -General Information -Vehicle Identification -Sales Codes -Vehicle Lifting -Suspension, Wheels, Steering -Brake System -Body -Heating, Ventilation and Air Conditioning -Electrical System
QRG - 2014 CC DT
2014 Volkswagen CC Quick Reference Specification Book: This document is an overview which covers multiple -Engine Codes -Fuel and Air Mixture, Additional Emissions Regulations -Ignition System -Additional Exhaust Regulation -Speed and Idle Control -Control Module and Output Signals -Fuel and Air Ratios Control Module -Ignition System -Additional Emissions Regulations
QRG - 2014 CC En
2014 Volkswagen CC Quick Reference Specification Book: This document is an overview which covers -General Information -Vehicle Identification -Sales Codes -CHASSIS -TRANSMISSIONS
TB001402
Fuel Additive to Help Prevent Sporadic Misfire Faults
TB481402
Insufficient Steering Assistance- Warning Light ON
TT961402
Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
TB461402
Brake Disc Pulsation or Vibration
911401
UMI Software Update for Various Bluetooth® Concerns
921401
Wiper Motor Noisy or Inoperative
0.002
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2014 CC
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
ReferenceB
2014 Volkswagen CC Quick Reference Specification Book
ReferenceC
2014 Volkswagen CC Quick Reference Specification Book
ReferenceD
CC Quick Reference Specification Book
SpecificationBoo
2014 Volkswagen Beetle/Beetle Convertible Quick Reference Specification Book
TB461401
Vibration or noise when braking may be due to brake disc corrosion protection which has not been completely removed by normal braking, or surface rust built up during transportation.
V461401 2010245
Technical Bulletin (Vibration or Noise When Braking): Vibration or noise when braking may be due to brake disc corrosion protection which has not been completely removed by normal braking, or surface rust built up during transportation. This document informs that vehicles requiring front, rear, or both disc cleaning will exhibit vibration and/or noise. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
TB001403
Fuel Additive to Help Prevent Sporadic Misfire Faults
TT 01-14-01
Tech Tips (Lean Fuel Trim Readings): This document informs on the procedure to diagnose for issues with excess fuel trim, and what needs to be serviced
TT011401
Install a vacuum gauge on the dipstick tube and check crankcase vacuum at idle. Compare to a known good vehicle. If the vacuum reading is lower than the comparison vehicle, visually inspect for oil leaks between the engine and the transmission. Smoke test the crankcase by connecting the EVAP smoke machine to the dipstick tube and inspect for leaks at the rear main seal (this will limit pressure to 2 PSI). DO NOT apply shop air to the dipstick tube or the crankcase. If a rear main seal leak is identified, replace the seal.
TT641402
To detect which line(s) is inoperative, utilize a volt meter to check for 0 V, which will be present after the open in the grid line. The check must be performed with the engine running and heated rear window switched on. Switch OFF the ignition and visually locate the damage. Proceed with checking any other lines as necessary. Once the damaged line is identified, repair utilizing the Repair kit by Permatex® ITEM 09117.
Edition69
VW Elsa Newsletter
TT 64-14-01
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TT641401
If stains or marks are noted on the rear glass during PDI, they can be polished out. Utilize a quality glass polish, which contains cerium oxide (e.g. 3M Glass Polishing Compound, part number 60150) to clean the glass and remove stains. This will need to be obtained through a vendor, as it is not available through VW.
TT911401
Car Net? Equipped Vehicles False Outbound Calls
TB481401
Insufficient Steering Assistance- Warning Light ON
V481401 2027277
Technical Bulletin (Insufficient Steering Assistance): A Customer may comment about the following concerns: ? Steering is stiff. ? Yellow and red power steering warning lights on. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
TT441304b
This Tech Tip was established to explain the influence the adjustable steering column tilt position has on the steering wheel being off center and to provide information on checking for steering wheel off center.
Edition65
Volkswagen Elsa Newsletter
211302
Rattling Noises from Engine Compartment Area or Exhaust System
V211302 2024061
Technical Bulletin (Rattling Noises from Engine Compartment Area or Exhaust System): Customers may complain of a rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM. In order to complete proper diagnosis and ensure that the noise is coming from the turbocharger use the procedure in this document.
V211302-2024061
Rattling noises from engine compartmen area or exhaust system.
Edition64
VW Elsa Newsletter
Edition 63
Webinars and Job Aids.
Edition63
VW Elsa Newsletter
TT441304
Steering Wheel Off Center.
Edition 62
Software updates.
Edition62
VW Elsa Newsletter
TT 00-13-04
Tech Tips (All Models 2000-2014 - Part ordering): If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order. This document informs how to contact VWGoA Parts Specialist for help.
TT 80-13-02
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TT001304
If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order. If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist.
TT001304A
If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order. If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist.
TT801302
Broken or Difficult to Adjust, Dash Panel Air Vents
VSP-13-02
Service Information (Wheel Locks Missing at Delivery): Wheel Locks are not standard equipment for all 2014 models (excluding Golf). This document informs if a vehicle's Monroney label displays wheel locks in the "Packages/Options" (highlighted in this document) and Wheel Locks are missing, dealers should contact their respective SOM to have a new Monroney label assigned.
VSP1302a
Wheel Locks Missing at Delivery
TT441303
Four Wheel Alignments.
9113123
Infotainment Worksheet (U.S. Only)
911323
Infotainment Worksheet (U.S. Only)
V911323 2035473
Technical Bulletin (Infotainment Worksheet): This bulletin provides a document that will allow more detail to be provided for repairs related to the Infotainment System (radio, navigation, Bluetooth, telephone systems, etc.).
V9113232035473
Infotainment Worksheet.
PDI - 2014 CC Te
CC Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
PDITECHCHECKc
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
On Car Analysis
On-car analysis list of Customer Complaints: Transmission Concerns (including clutch assembly, bevel box and Haldex)
VSS1320
Temporary warranty process and parts return program (UMI equipped models)
TB191303
Electric Coolant Fans Continue to Run after Ignition is OFF
V191303 2022549
Technical Bulletin (Electric Coolant Fans Continue to Run after Ignition is Switched OFF): This document informs it is considered normal operation for the electric coolant fans to continue to run for up to 15 minutes after the ignition is switched off in gasoline engine applications, and up to 16 minutes in diesel engine applications.
VSS1322
Temporary warranty process and parts return program (1.8T engine models)
VWS-13-05
Warranty Information (Volkswagen DoubleCheck Labor Operations): Volkswagen DoubleCheck Labor Operations for All VW Models Except Routan ElsaWeb/Pro was updated on August 12, 2013 with the following Volkswagen DoubleCheck labor operations for all Volkswagen models except Routan. This document informs where in ElsaWeb/Pro this information can be located.
TB171303
Oil Consumption Measurement
V171303 2017813
Technical Bulletin (Oil Consumption Measurement): Customers have stated oil consumption is higher than the Volkswagen oil consumption standard of up to 0.5 quarts per 600 miles, or 0.5 liters per 1000 km. This document informs how to test the oil consumption rate
1012013
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
ChecklistB
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
PDI - 2014 CC De
Volkswagen Perfect Delivery Process ? Sales Consultant Delivery Checklist: This document informs the seller of a vehicle with a checklist to cover the experience of a customer who is interested in purchasing a vehicle
VSS-13-21
Service Information (2014 Car-Net equipped Models - Market Introduction): During the market introduction of 2014 models equipped with Car-net, Volkswagen will collect all warranty repair information related to any components / failures specific to Car - Net to ensure prompt analysis and resolution of any emerging concerns.
VSS1321
Temporary warranty process and parts return program (car-net equipped models)
TB001304
Choosing Service Numbers ? Transmission and Drivetrain
V001304 2034407
Technical Bulletin (Choosing Service Numbers ? Transmission and Drivetrain): To ensure that customer concerns are being properly addressed, Volkswagen created a reference Service Numbers example sheet available for customer concerns/technician findings. Proper Service Number usage will ensure customer concerns/technician findings are properly addressed allowing for more accurate and timely repair information, Required Vehicle Updates and Technical Bulletins.
On-car Analysis
On-car analysis list of customer complaints: Transmission Concerns (including clutch assembly, bevel box and Haldex)
TT 91-13-08
Tech Tips (Car-Net Operating Control Unit (OCU) Service Guidelines & General Information): This document informs of guidelines that should be followed to prevent mishandling of the Operating Control Unit
TT2407103
When diagnosing fault code P2279-Leaking Air in Intake System, be sure to check the cam timing first.
VSS-13-19
Service Information (2014 Car-Net Equipped Models - Market Introduction): During the market introduction of 2014 models equipped with Car-Net, Volkswagen will collect all warranty repair information related to any components / failures specific to Car-Net to ensure prompt analysis and resolution of any emerging concerns.
VSS-13-20
2014 UMI equipped models - Market Introduction: During the market introduction of 2014 models equipped with UMI, Volkswagen will collect all warranty repair information related to any components / failures specific to UMI to ensure prompt analysis and resolution of any emerging concerns
341301
Customer states there is a noise from the clutch, transmission or driveline components under varying driving conditions with varying sound levels.
V341301 2034406
Technical Bulletin (Manual Transmission Noise Diagnosing): Customer states there is a noise from the clutch, transmission or driveline components under varying driving conditions with varying sound levels. This document informs the dealer to follow specific diagnostic steps to assess the condition a vehicle
Edition46
VW Elsa Newsletter
TT 17-12-02
Tech Tips (Oil Leak From Oil Drain Plug Area After Oil Change and/or Drain Plug Replacement): This document informs an oil leak from around the oil drain plug noted after oil change, and/or drain plug replacement, may be caused by installation of incorrect drain plug. Correct part number drain plug is based on the oil pan design as shown in this document. Original drain plug is 18mm hex for both style oil pans.
TB371302
This bulletin provides a procedure to determine ?repair? versus ?replacement? of an automatic transmission. This procedure is to be used ?After? the transmission has been removed from the vehicle.
TT 91-13-07
Tech Tips (Equipped with UMI Module - Poor Sound Quality When Using Bluetooth System During Phone Calls): This document informs when diagnosing a customer concern of poor sound quality, when using the vehicle?s Bluetooth system during phone calls, on vehicles equipped with the Universal Media Interface (UMI), start by checking for microphone related fault codes in AW 77. If no microphone related fault codes are stored, be aware that the issue is currently under investigation and no repairs should be attempted at this time.
TT 91-13-09
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TT 91-13-09 7-19
Tech Tips (Car-Net Operating Control Unit (Address Word 75) Not Available in ODIS Self-Test Menu): On some 2014 Volkswagen vehicles equipped with CarNet, ODIS may not display 75 - Emergency call module & comm unit in the self-test menu. Users may also receive an error message when running OCU function tests. To correct these issues, a file within ODIS must be updated and a Hotfix needs to be installed. This document informs how to update, and install the hotfix.
TT-91-13-09
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TT91-13-07
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TT91-13-08
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TT911307
Equipped with UMI Module ? Poor Sound Quality When Using Bluetooth System During Phone Calls
TT911308
Car-Net? Operating Control Unit (OCU) Service Guidelines & General Information
TT911309a
Car-Net Operating Control Unit (Address Word 75) Not Available in ODIS Self-Test Menu
2034309
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
911314
Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
V201306 2034072
Technical Bulletin Activated Charcoal Filter System, Solenoid Valve 1 -N80- (Canister Purge Valve) Diagnosis): Completing the GFF function test and performing a vacuum check on the Canister Purge Valve -N80- are essential to diagnose proper operation and to avoid unnecessary replacements. This document informs how to perform the Diagnosis check
V911314 2034309
Technical Bulletin (Car-Net Operating Control Unit (OCU/J949) Service Guidelines & General Information): This document informs of installation methods to prevent corruption of software while diagnosing vehicle parts, and servicing vehicles
PDI - CC TECHCHE
CC Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
PDITECHCHECKi
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
661301
Damage on External Chrome or Aluminum Surfaces
V661301 2027119
Technical Bulletin (Damage on External Chrome or Aluminum Surfaces) The surfaces of chrome parts can get damaged in the production process or by external influences. This document discusses options for repairs covered under warranty, and methods to prevent damage.
VSS-13-16
Service Information (Temporary Warranty Process and Parts Return Program): During the Market Introduction of 2014 models equipped with UMI, Volkswagen will collect all warranty repair information related to any components/failures specific to UMI to ensure prompt analysis and resolution of any emerging concerns.
VSS-13-17
Service Information (2014 Car-Net Equipped Models - Market Introduction) During the market introduction of 2014 models equipped with Car-Net Volkswagen will collect all warranty repair information for any emerging concerns
VSS1316
Temporary warranty process and parts return program (UMI equipped models)
Edition42
VW Elsa Newsletter
TB171302
Oil Consumption Measurement
V171302 2017813
Technical Bulletin (Oil Consumption Measurement): Customer states oil consumption is higher than the Volkswagen oil consumption standard of up to 0.5 quarts per 600 miles, or 0.5 liters per 1000 km. In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with specified break-in periods consume more oil during the break-in period, and the oil consumption will stabilize after the break-in period. This document informs of oil consumption tests to check a vehicles performance.
TT 21-13-01
Tech Tips (Equipped with Turbocharged Engine Turbocharger Replacement Tip): If mechanical damage is found to the turbocharger (e.g. damaged compression wheel, loose or broken shaft), it is not enough to just replace the turbocharger. This document informs the procedure of checks for damage.
VSS-13-14
Service Information (2014 UMI equipped models - market introduction): During the market introduction of 2014 models equipped with UMI, Volkswagen will collect all warranty repair information related to any components / failures specific to UMI to ensure prompt analysis and resolution of any emerging concerns
VSS-13-15
2014 Car-Net equipped models - Market Introduction: During the market introduction of 2014 models equipped with Car-net, Volkswagen will collect all warranty repair information related to any components / failures specific to Car-Net ensure prompt analysis and resolution of any emerging concerns.
VSS1314
Temporary warranty process and parts return program (UMI equipped models)
VSS1315
Temporary warranty process and parts return program (car-net equipped models)
VSS1319
Temporary warranty process and parts return program (car-net equipped models)
VWP-13-12
Warranty Information (2014 Model Year Volkswagen Vehicle Warranty, Roadside Assistance, and Carefree Maintenance): This document contains the "2014 MODEL YEAR VOLKSWAGEN VEHICLE COVERAGE SUMMARY".
VWP1312
2014 Model Year Volkswagen Vehicle Warranty, Roadside Assistance, and Carefree Maintenance
201306
Activated Charcoal Filter System, Solenoid Valve 1 -N80- (Canister Purge Valve) Diagnosis
TT211301
If mechanical damage is found to the turbocharger (e.g. damaged compression wheel, loose or broken shaft), it is not enough to just replace the turbocharger.
PDITECHCHECKh
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
V271301 2033978
Technical Bulletin (Generator Replacement): This document informs of Charging System inoperative/malfunctions, noise from engine compartment, accessory drive belt damaged or missing. From this condition one or more of the following symptoms are possible * Discharged Battery * No Start * Battery Indicator illuminated in Instrument Cluster * "Low Voltage" DTCs in various control modules * Engine noise * Accessory Drive Belt damaged or missing If a generator is replaced, there must be a confirmed failed GFF Test Plan available, or in the event of a mechanical failure of the component, complete and detailed documentation of the reason for the replacement, which must be submitted into the warranty claim comments.
TB371301
Automatic Transmission Fluid Requirements
V371301 2033975
Technical Bulletin (Automatic Transmission Fluid Requirements): At this time, Volkswagen Group of America, Volkswagen Canada do not support or warranty any use of aftermarket universal automatic transmission fluids or the machines used to flush the transmissions. This applies to all standard automatic and DSG transmissions.
921302
Wiper Blade Inspection for Proper Warranty Coding
V921302 2024878
Technical Bulletin (Wiper Blade Inspection for Proper Warranty Coding): Wiper blade inspection guidelines for wear and tear, outside influence or a factory issue. This document informs what is under coverage for wiper blade issues.
Maintenance Card
2014 Volkswagen CC Maintenance Schedule For USA 3.6L FSI Engine: This document contains the maintenance service schedule for a vehicle from 10,000 miles to 120,000 miles.
21560R1695T
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
MaintenanceR
2.0L TSI Engine
MaintenanceS
3.6L FSI Engine
Tire Chain Info
2014 Tire Chain Information (Tire Chain Information (for California dealers only)): As equipped, this vehicle may not be operated with tire chains, but may accommodate some other type of tire traction device. This document informs what chains can fit on what tires.
TireChain
AS EQUIPPED, THIS VEHICLE MAY NOT BE OPERATED WITH TIRE CHAINS, BUT MAY ACCOMMODATE SOME OTHER TYPE OF TIRE TRACTION DEVICE. SEE OWNER?S MANUAL FOR DETAILS.
VWP1311
Listed in the table below are the time units used in the calculation of the Prepaid PDI (PPDI) payment for model year 2014 vehicles
Edition35
VW Elsa Newsletter
TB011314
Engine, Misfire Diagnostic Aid
701301
Noise from Door Panel while Driving
TT201301
To clear static ECM fault P1250 ?Fuel Level Too Low?, add fuel to vehicle and complete a road test of at least 10 miles. Simply adding fuel without completing a road test may not allow fault to clear.
TB441403
Vibration or noise when braking may be due to brake disc corrosion protection which has not been completely removed by normal braking, or surface rust built up during transportation.
TB001401
Fuel Additive to Help Prevent Sporadic Misfire Faults
V001401 2033846
Technical Bulletin (Fuel Additive to Help Prevent Sporadic Misfire Faults): Fuel quality impacts the operating performance, efficiency and service life of the engine. The use of poor quality fuels may result in deposit build up on the fuel injectors and intake valves. This may result in a rough running condition, sporadic misfires, or cold start misfire faults storing in the ECM fault memory. A Volkswagen approved fuel additive is available to help remove and prevent deposits on fuel injectors and intake valves. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Edition11
ElsaWeb Newsletter
TB001206
PDI - Vehicle Inspection, Protection Removal and Detailing
V001206 2015780
Technical Bulletin (PDI - Vehicle Inspection, Protection Removal and Detailing): This document informs of the procedure to perform when a dealer receives a car. Its contents include: ? Inspecting vehicle for damage (to be completed within 48 hours of delivery to Dealership) ? Shipping damage ? Detailers responsibilities (to be completed prior to delivery to Customer) ? Full Body Covers (FBC), removal and disposal ? RAPGARD®, removal and disposal ? Paint finish, inspecting for swirl marks ? Exterior glass, cleaning ? Interior, cleaning ? New vehicle detailing products
TT171202
An oil leak from around the oil drain plug noted after oil change, and/or drain plug replacement, may be caused by installation of incorrect drain plug. Correct part number drain plug is based on the oil pan design as shown below. Original drain plug is 18mm hex for both style oil pans.
921301
Customer States Windshield Wipers Streak or Smear
941401
Exterior Lights, Moisture Accumulation
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.