Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
37231.1.1
Service Bulletin/Repair Instructions
This is a TJ - Text only no attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, Note! Do not replace any parts. A Software Product is available to align the software version in the CSD with the actual software version installed in the vehicle. Use "manual order" as Software Product is not visible in VIDA.
37893.2.0
Service Bulletin/Repair Instructions
This is a TJ - Text only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, Note! Do not replace any parts. A Software Product is available to align the software version in the CSD with the actual software version installed in the vehicle. Use "manual order" as Software Product is not visible in VIDA.
36555.8.0
Service Bulletin/Repair Instructions
This is a Technical Journal: text plus 3 .png files and 1 mp4 CSD Stuck in Recovery Mode, iCUP. In most cases this Recovery mode can be resolved by preforming a IHU reload.
37342.2.3
Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Text plus 1 PDF Prior Approval. In most cases, the IHU does not need to be replaced -In many cases the Infotainment Head Unit (IHU) does not need to be replaced and can be retained by following the fault tracing in VIDA.
33031.6.0
Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 1 .jpg attachment - If remote control key is not detected by the car and shows message in DIM "Car key not found" or if functions such as lock/unlock are not working, please follow advice for detecting key
37839.1.1
Service Bulletin/Repair Instructions
This is a TJ - Text plus two .mov attachments - If the customer is experiencing a frozen Sirius Radio banner, meaning in the app view the title of the song and station name will stay on the previous selected station; the audio will be for the station that is selected and not what is shown on the screen, follow the advice on this TJ under “Service”
37813.2.0
Service Bulletin/Repair Instructions
This is a TJ - Text plus 1 mp4 file - If, an iCup model year 2026 vehicle equipped with Sound System defined by VDN K501 or K502, experiencing the symptom where the audible turn-indicator sound is out of sync and may occasionally skip a “beep” (see TJ_37813_1.mp4), follow the guidance provided in the Service.
34521.11.1
Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
36496.10.0
Service Bulletin/Repair Instructions
This is a Technical Journal: Intermittent knocking noise during acceleration. If the sound corresponds to attached sound file, change front drive shafts to the below part numbers.
37814.1.0
Service Bulletin/Repair Instructions
This is a TJ - Text Plus 1 .mp4 file - When using the CSD for seat adjustments mode for example lumbar support and seat Cushing, the visualization does not match the selected part for adjustment. Do not fault trace for this symptom. Advice the customer to use the physical seat mode switch knob. A new improved software is planned to be released during quarter 3 2026.
37514.6.0
Service Bulletin/Repair Instructions
This is a TJ. Text only no attachments - If a customer complains it is not possible to download third-party apps (only ICUP MY2026 cars affected) follow advice under "Service". Workaround is to perform a "IHU factory reset". analysis will now continue to find the root cause and provide a better improvement.
37507.4.0
Service Bulletin/Repair Instructions
This is a TJ - Text and 2 Attachments - 1 .PDF file and 1 .MOV file - We’re currently investigating an issue where the navigation map in the driver display may appear as a red and white checkerboard or may not show at all (black screen), either at start-up or while driving. To temporarily resolve the issue, press and hold the Home button on the center display for 20 seconds to restore the map view. We’re working on an improvement, and this information will be updated as soon as a countermeasure is available.
37809.1.1
Service Bulletin/Repair Instructions
This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval. Current items under prior approval are listed in the "Service" section
34521.10.0
Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
37511.1.0
Service Bulletin/Repair Instructions
This is a TJ - 1 txt file plus 3 PDF's - If the customer complains about any of the below symptoms after updating vehicle to next software release (5.0.x or later,) either with VIDA or OTA, follow instruction under "Service".
37438.4.0
Service Bulletin/Repair Instructions
This is a Technical Journal - text plus 1 jpg : iCUP IHU - If, during a Software Download (SWDL) at the workshop, connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice under "Service". Follow the recommended procedure depending on the MY (Model Year) of the vehicle
37376.3.0
Service Bulletin/Repair Instructions
This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Check the following parameters below. Utilize the High-voltage system overview to make sure that the contactors are closed while performing this check.
37474
Service Bulletin/Repair Instructions
This is a Technical Journal: DC Charging Power Limited to 150 kW. Vehicles equipped with the large HBAT27 (82?kWh) battery are capable of DC charging at up to 205?kW, provided certain conditions are met—such as a low State of Charge (<20% SoC) and active battery preconditioning (by selecting a DC charger in Google Maps at least 20 minutes before arrival).
37654
Service Bulletin/Repair Instructions
This is a TJ - text only no additional attachments - If the DIM is not responding during start and no response in DIM is visible in VIDA in combination with DTC VCU1 U015500 follow the instructions under “Service.”
37583
Service Bulletin/Repair Instructions
This is a TJ Text and 3 mp3 files - If the customer is intermittently experiencing distorted audio across multiple sound sources simultaneously—such as Radio/Streaming, Belt Reminder, Park Assist, Speed Warning, etc. see the attached examples (TJ_37583_1-3.mp3) and follow advice under "Service". Note! This TJ is only applicable for MY26 iCUP vehicles, Variant Designation Number (VDN):RP03.
37364
Service Bulletin/Repair Instructions
This is a TJ - When the engine is turned off, the lights in overhead console, reading lamps, footwell, and luggage compartment may not turn on. This issue occurs intermittently, and during such instances, the ON/OFF button for the overhead console becomes unresponsive, follow advice under service. Open the front driver side door, this will restore the interior lights. In this scenario, please follow the advice under "Service".
28874
Service Bulletin/Repair Instructions
This is a TJ If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted screen/glass within 6 months in service we request more information, follow advise under "Service".
34521
Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
19245
Service Bulletin/Repair Instructions
This is a Technical Journal. Vehicle type and platform identification.
TJ37364.2.0-2025-11-19
Service Bulletin/Repair Instructions
This is a TJ - When the engine is turned off, the lights in overhead console, reading lamps, footwell, and luggage compartment may not turn on. This issue occurs intermittently, and during such instances, the ON/OFF button for the overhead console becomes unresponsive, follow advice under service. Open the front driver side door, this will restore the interior lights. *Work is ongoing, with the planned software release scheduled for the first quarter of 2026.
37376
Service Bulletin/Repair Instructions
This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out. If the BECM "voltage after fuse" values (front and rear) are greater than the high voltage battery, the BECM needs to be replaced.
37514
Service Bulletin/Repair Instructions
This is a TJ. Text only no attachments - If a customer complains it is not possible to download third-party apps (only ICUP MY2026 cars affected) follow advice under "Service". To ensure that the third party apps are downloaded correctly, follow the Setup Wizard completely during initial setup. If you continue the setup when prompted, the issue will not occur.
37507
Service Bulletin/Repair Instructions
This is a TJ - Text and 2 Attachments - 1 .PDF file and 1 .MVE file - We’re currently investigating an issue where the navigation map in the driver display may appear as a red and white checkerboard or may not show at all (black screen), either at start-up or while driving. To temporarily resolve the issue, press and hold the Home button on the center display for 20 seconds to restore the map view. We’re working on an improvement, and this information will be updated as soon as a countermeasure is available.
37438
Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Software Download failure. Follow the recommended procedure depending on the MY (Model Year) of the vehicle
37224
Service Bulletin/Repair Instructions
This is a technical Journal - iCUP - Estimated Time of Arrival in DIM missing Issue is now resolved with latest SW in VIDA 3.4.4.
37456
Service Bulletin/Repair Instructions
This is a Technical Journal: Driving Journal issue, iCUP MY26. Ensure Data sharing in CSD is activated, and location services is toggled to "Always On" for the Driving Journal "In Car App" and Active Volvo ID. If the issues still exists, please create a "Support Not Needed" TIE Report for case building purposes.
S10318
Service Campaign
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Campaign S10318 – Decal Charge Lid on certain model year 2021 -2026 XC40, EX40, EC40 and C40 Battery Electric (BEV) vehicles. Volvo Cars has expanded its public charging access around North America. To access, Volvo Cars is making the North American Charging Standard (NACS) adapter available to drivers of current fully electric Volvo Cars. Volvo only supports the usage of a Volvo approved adapter. To avoid misuse, Volvo Cars will affix a NACS adapter warning label inside the charging lid. S10318 affects 8,492 vehicles in the U.S. and 2,147 in Canada.
37342
Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Prior Approval. In most cases, the IHU does not need to be replaced
36610
Service Bulletin/Repair Instructions
This is a Technical Journal: Privately Imported Vehicles - Connectivity Setup. Make sure QW90 has been updated prior to performing below steps: If vehicle software is not up to date, please perform a Total Upgrade according to TJ 31543
37366
Service Bulletin/Repair Instructions
This is a Technical Journal: DTC CEM B109A4A Incorrect BBS. A SW solution is planned during 2025 quarter 4.
TJ31514.1.0
Service Bulletin/Repair Instructions
this a Technical Journal: ASDM = Active Safety Domain Master To prevent unnecessary replacements of ASDM and as a troubleshooting aid for the Intellisafe system, please follow the advice in Technical Journal