Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
37909.1.1
This is a TJ - text only - no attachments - If internet connectivity is lost directly after updating to latest software, on vehicles equipped with TCAM3 (VDN: 1504, TCA solution 3). The issues may be caused by a corrupted configuration file. An SP has been created to recover the connectivity. Follow the procedure mentioned under "Service", to resolve it.
37231.1.1
This is a TJ - Text only no attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, Note! Do not replace any parts. A Software Product is available to align the software version in the CSD with the actual software version installed in the vehicle. Use "manual order" as Software Product is not visible in VIDA.
37893.2.0
This is a TJ - Text only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, Note! Do not replace any parts. A Software Product is available to align the software version in the CSD with the actual software version installed in the vehicle. Use "manual order" as Software Product is not visible in VIDA.
37172.2.0
This is a TJ, text only no attachments - If a customer experiences the Plug and Charge feature not working, follow the advice under "Service". Plug and Charge is the function that allows a vehicle to automatically start charging at a charging station when the charging cable is attached to the vehicle without verification through an app, card, or other method.
37342.2.3
This is a Technical Journal: iCUP IHU - Text plus 1 PDF Prior Approval. In most cases, the IHU does not need to be replaced -In many cases the Infotainment Head Unit (IHU) does not need to be replaced and can be retained by following the fault tracing in VIDA.
37625.3.0
This is a Tech Journal text plus 1 PDF - If FLL needs to be exchanged according to fault tracing, follow the VIDA instruction if a spare part exists; otherwise, follow the advice under "Service" below.
37629.6.1
This is a TJ - Text Only - No attachment - If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service" starting with Confirm the following: DC charging still works; only AC charging does not. One of the DTCs mentioned in this TJ is set. See FAQ
37571.6.0
This is a TJ Text only no attachments - This TJ is a complement to the fault tracing in VIDA. If customer complains of intermittent DIM message in combination with DTC HCML/R - B180292/B180392, follow advice under "Service".Pay attention to which side of the car the DTC refers, both headlamps should not be replaced by default.
34521.11.1
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
36496.10.0
This is a Technical Journal: Intermittent knocking noise during acceleration. If the sound corresponds to attached sound file, change front drive shafts to the below part numbers.
37355.2.0
This is a Technical Journal: Difficulty Closing and Opening the Glovebox. A replacement of the glovebox motor is recommended as a fix.
37478.1.2
This is a TJ - Text plus 1 PDF - If a customer experiences an Electric System Limited message along with reduced performance, and there are temperature-related DTCs in the HLCM, the root cause may be restricted coolant flow to the HLCM. Please follow the advice under "Service" to test the HLCM cooling performance.
37486.2.0
This is a Tech Journal If the vehicle triggers false alarms without a clear reason on multiple occasions, please follow advice under "service".
37804.1.1
This is a TJ - Text only - If the customer experiences issues with the door window guide molding catching, and/or noise toward the quarter-glass during rear door opening. Ensure that the door fitting is OK and if the problem still remains, replace the door window guide molding, according to Vida
35526.1.8
This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure Description and Service sections updated to clarify that vehicle reports are not required.
37629.6.0
This is a TJ - Text Only - No attachment - If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service" starting with Confirm the following: DC charging still works; only AC charging does not. One of the DTCs mentioned in this TJ is set. See FAQ
37799.1.0
This is a TJ - Text plus 1 PNG doc - The vehicles within the below structure week range are built with TCAM2 units, and if the TCAM needs to be replaced, you may receive a TCAM3 unit instead. To confirm this, please follow the guidance under "Service".
37571.5.0
This is a TJ Text only no attachments - This TJ is a complement to the fault tracing in VIDA. If customer complains of intermittent DIM message in combination with DTC HCML/R - B180292/B180392, follow advice under "Service".Pay attention to which side of the car the DTC refers, both headlamps should not be replaced by default.
37809.1.1
This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval. Current items under prior approval are listed in the "Service" section
37781.2.0
This is a TJ - Text - no attachments- If installing a GHCA PN 36000418 into a vehicle that is not retrofitted to VCUv2, please follow the advice under "Service". This Technical Journal provides additional instructions specific to GHCA PN 36000418 only.
D10367.1.0
Quality Bulletin for delivery action of the 2025 EX90 GHCA, D10367.
34521.10.0
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
37321.1.0
This is a TJ - 1 text Doc plus 1 PDF and 1 M4a attachment - If the vehicle has a symptom of a drone noise according to attached sound file "TJ_37321_1.m4a" when driving, follow advice under "Service". To prevent the noise from occurring, apply a foam piece with part number 32459450 on left and right side of the lidar cover panel according to attachment
37742.1.1
This a TJ text only no attachments - If the UWB key, key tag or digital key is kept in the vehicle during software download with VIDA, the UWB key will deactivated. This is caused by the PAK reset, which is part of software download. This will be updated during 2026 quarter 2. To recover deactivated key see information under service To recover deactivated key:
C10346.3.0
Courtesy Upgrade C10346 Vehicle Computational Unit (VCU2) Quality Bulletin for Model Year 2025 EX90 vehicles. This is for the upgrade of the VCU to the VCU version 2 and new software.
37653
This is a TJ - text only no attachments - If a customer reports seeing the message "Drive to calibrate sensors. Support functions affected. Check the manual." on the CSD and the DIMD doesn't disappear after 15-20 minutes, please follow the advice provided under service for more information
37629
This is a TJ - Text Only - No attachment - If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service" starting with Confirm the following: DC charging still works; only AC charging does not. One of the DTCs mentioned in this TJ is set. See FAQ
37571
This is a TJ Text only no attachments - If customer complains of intermittent DIM message in combination with DTC HCML/R - B180292/B180392, follow advice under "Service".
37140
This is a Technical Journal, Text and mp3 - Listen to the attached sound file, TJ-37140_1.mp, as an example of this noise. (The noise is heard at 5 and 26 seconds in the recording)Rumbling Noise From ERAD / TVDC. Please follow the advice under "Service"
28874
This is a TJ If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted screen/glass within 6 months in service we request more information, follow advise under "Service".
34521
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
19245
This is a Technical Journal. Vehicle type and platform identification.
TJ37552.1.0-2025-11-18
this is a TJ - no attachments - If customer complains of uneven temperature in front section, please follow advice under service. If the symptom is confirmed, proceed with steps below
TJ37518.3.0-2025-11-18
This is a TJ - no attachments If VIDA shows message "A problem was detected with PAK and its UWB antennas..." during pre-installation of software download to PAK module, or if software download to PAK module fails and gets stuck in programming session, follow advice under "Service".
TJ37539.1.0-2025-11-18
This is a TJ - Text plus 3 jpg's - If a customer complains about a rattle noise from the lower area of A-pillar panel, follow advice under "Service".
TJ37547.1.0-2025-11-13
This is a TJ - text only no attachments - If a customer reports no sound during phone calls between the car and the landside while using Bluetooth or Apple CarPlay, please follow the instructions under "Service". Complaints about poor or degraded sound quality are not covered by this Technical Journal (TJ) and must be reported separately via a TIE report.
TJ37279.4.0-2025-11-06
This is a Technical Journal: In most cases the VCU does not need to be replaced. *The script in VIDA for VCU reload is now working
TJ37490.2.0-2025-10-29
This is a TJ Text only no attachments - The breakpoint for the latest (third) GHCA hardware generation is serial number S00053758, which represents the first and lowest number of the third generation. The serial number can be found on the hardware, where "S000xxxxx" is printed on the type label. For replaced GHCAs with serial numbers before S00053758, a Vehicle Report is not required for Warranty Claim acceptance if VIDA fault tracing clearly indicates that the GHCA must be replaced. For replaced GHCAs with serial numbers after S00053758, please create a Support Not Needed Vehicle Report. See the Vehicle Report section below for more information.
TJ37518.2.0-2025-10-29
This is a TJ - no attachments If VIDA shows message "A problem was detected with PAK and its UWB antennas..." during pre-installation of software download to PAK module, or if software download to PAK module fails and gets stuck in programming session, follow advice under "Service".
37159
This is a Technical Journal: EX90 - Dealer Demo Features Limited/Unavailable. avoid fault tracing or part replacements for known deviations . This Technical Journal describes the SW release with its intended content. Some features will not be introduced from the start of the EX90, but will be available via SW upgrade. Please see under "SERVICE" for preliminary introduction plan. *This Technical Journal will be closed 2025 week 41 if no objections. Please use Software Release Notes for content in future Software releases for EX90.
37486
This is a Tech Journal If the vehicle triggers false alarms without a clear reason on multiple occasions, please follow advice under "service".
37071
This is a Technical Journal: EX90 Software download issues - If SWDL fails and HLCM is in "Not responding", it is normal. HLCM is in silent mode and therefore not listening to diagnostic commands. Continue with the next SWDL attempt without any action
37473
This is a Technical Journal - EX90 - Failed Software Download Causing Invalid Certificates If a Total Upgrade, PDS, or TCAM reload fails on any ECU, the TCAM may end up with invalid certificates. To ensure proper functionality after successfully recovering the car with a new software download, follow these steps to verify certificate validity
37275
This is a Technical Journal: EX90 GHCA Replacement: Prior Approval Needed. please create a "Prior Approval" vehicle report with "GHCA Prior Approval.
36048
This is a Technical Journal: Alleged issues with Intellisafe functionality. Please inform the car user of Intellisafe functionality and limitations in case of alleged issues with Intellisafe. The owner's manual is a good source of information together with films in the owner's manual in the car center screen about Intellisafe
37453
This is a Technical Journal: EX90 - Software download issue to HUD. Do not perform a HUD Reload.
37342
This is a Technical Journal: iCUP IHU - Prior Approval. In most cases, the IHU does not need to be replaced
37445
This is a Technical Journal: Various Issues Due to BMS. Verify that the correct battery monitoring sensor (BMS) is fitted to both 12V batteries. Check the visible part number of the fitted RBMS (front) and BMS (rear) and compare to VIDA listing. RBMS(front) 3 Electrical System- 37 Cables and fuses- 373 Cable system Front-Battery cable Front BMS(rear) 3 Electrical System- 37 Cables and fuses- 373 Cable system Front-Battery cable Rear Replace BMS if they do not match.
37279
This is a Technical Journal: VCU Replacement. VIDA script needs to be adapted before performing VCU Reload
37271
This is a Technical Journal: Reduced Performance Message After AC Charging. Avoid leaving the vehicle plugged into the AC charger for extended periods of time after charging is completed
37355
This is a Technical Journal: Difficulty Closing and Opening the Glovebox. A replacement of the glovebox motor is recommended as a fix.
37401
This is a Technical Journal: SPA2 VCU Prior Approval. Part number 36003871
37263
This is a Technical Journal: EX90 Digital Key - Pairing Failures. 1. Open the VIDA application and go to the Volvo Cars app Set up function page. 2. Check if the "Provision Status" is successful or empty. If it is empty, click on "Setup". This will then provision the car successfully, to activate all "Connected Services".
37304
This is a Technical Journal: Charging Limited to 10A, EVI Release Wire Stuck. Inspect the EVI release wire in the cargo area
37333
This is a Technical Journal: Subwoofer Poor Sound. If experiencing a disturbing noise when playing music with powerful base, reffering to TJ_37333_1.mp4 in attachment, please follow the attached instruction "TJI-531549-1_1_2".
S10303
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that there is a pairing issue with the key fob. As a result, there is a possibility that the customer’s key fob is not paired to the vehicle. The corrective action is to download SP Software. S10303 affects 151 vehicles in the U.S and 5 in Canada.
8501
This is a Technical Journal: Remote connection, BOMGAR application. Before joining a remote session: •Connect a suitable battery maintainer/charger and verify that the battery voltage indicated in VIDA is between 12.5V and 14.9V. •Connect to the vehicle over a wired connection using a VOE (Volvo OBD to Ethernet) adapter and perform a NEW vehicle readout.
S10314
Volvo Cars USA LLC on behalf of the Volvo Car Corporation has decided to launch Service Action S10314 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that the incorrect Vehicle Integration Unit (VIU) has been installed. The corrective action is to replace the VIU according to VIDA. S10314 affects 4 vehicles in the U.S.
37251
This is a Technical Journal: AC Charging Limited to 15 Amps or Not Charging At All. This issue doesn't occur with all chargers. AC charging at the workshop is likely to work without problems
37300
This is a Technical Journal: Coolant System Filling. If for any reason the coolant system is drained and needs to be topped off, follow VIDA instructions when doing so.
D10310
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Delivery Action D10310: Early Software Action on certain Model Year 2025 EX90 vehicles. Volvo Cars investigations have identified that certain EX90’s with early software need a pre-PDS software. The corrective action is to: 1.Ensure that all ECU’s are in Default (Extended for HPA (High Performance CPU A)). 2.Download pre-PDS SW (32425177) prior to normal PDS SW. 3.Continue with PDS as normal (PDS SW will be available after pre-PDS SW). A total of 7 U.S. and 11 Canadian vehicles are affected by this Delivery Action.
D10309
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Delivery Action D10309: Washer Fluid on certain Model Year 2025 EX90 vehicles. Volvo Cars investigations have identified that the washer fluid system on certain Model Year 2025 EX90 vehicles might not have been assembled correctly. As a result, leakage may occur. The corrective action is to check for washer fluid leaks after the washer fluid has been filled at PDS (please refer to the PDF attached to this package for OK and NOT OK examples): A total of 353 U.S. and 42 Canadian vehicles are affected by this Delivery Action.
37197
This is a Technical Journal: Howling Noise From The EFAD. Replace.
37285
This is a Technical Journal: DTC FIOC P0A8187 SET. This is a misdetection and a false positive (ghost code). The fan is actually working as intended
37290
This is a Technical Journal: ADPM Prior Approval
S10306
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10306 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified the oil plugs for the TVDC may not be torqued properly. The corrective action is to check the torque on the TVDC oil plugs and replace the oil plugs if found to be leaking. NOTE: If no leakage is found torque the oil plug screws according to the instruction. If leakage is found the oil plug screws are not to be reused and must be replaced. We expect only a small number of vehicles will need to replace the oil plug screws. S10306 affects 1,995 vehicles in the U.S and 194 in Canada.
37201
This is a Technical Journal: Intermittent Knocking Noise During Acceleration. This intermittent knocking noise can occur during acceleration, usually during the beginning of the driving cycle when vehicle is cold. If the sound corresponds to attached sound file, change the front driveshafts
37276
This is a Technical Journal: EX90 PDS software upgrade - Best Practice
S10305
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10305 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that all four (4) door handles may not deploy enough when opening and there might be a clunking noise when the handle is closing. The corrective action is to adjust all four (4) door handles. S10305 affects 2,086 vehicles in the U.S and 198 in Canada.
37245
This is a Technical Journal: Outer Door Handle, seal interference. Follow repair instructions.
37233
This is a Technical Journal: EX90 - SiriusXM not activated after PDS. Please perform the following Software Product (SP) in VIDA: 32425175.
D10299
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Delivery Action D10299: Lidar Fuse for certain EX90’s that are in being displayed in retailer showrooms. Volvo Cars investigations have identified that certain model year 2025 EX90’s that are being displayed in retailer showrooms have potentially battery drain. The corrective action is to remove the lidar fuse in slot #6 from the frunk compartment. Please note: That the fuse must be reinstalled when the vehicle is removed from showroom display and or sold to a customer. Only vehicles being displayed in retailer showrooms are eligible for this action.
37035
This is a Technical Journal: Interior Door Deco Light not Functioning. Check connectors and perform necessary repair.
C000017
Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade – C000017 on certain Android-based Infotainment system (iCup) vehicles that have missed three (3) or more consecutive Over-The-Air (OTA) downloads. C000017 also addresses certain EX90’s that have missed one (1) or more OTA downloads. Complimentary Upgrade C000017 addresses vehicles that are no longer able to receive OTA updates. This Upgrade is necessary to have the correct baseline for future OTA deployments. In order to explain the features and benefits we recommend noting the software level before the download is completed. This will aid in explaining to the customer what improvements have been added since their last software download. To remedy concerned cars, please follow the instructions outlined in TJ 36139.
36139
This is Technical Journal: Complimentary Upgrade; OTA Updates not Available. Total upgrade.
37175
This is a Technical Journal: Vehicle/Connectivity report checklist. To provide timely and high-quality feedback to the appropriate department or factory
D10294
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Delivery Action D10294: EX90 Software Update on certain Model Year 2025 EX90 vehicles. Volvo Cars investigations have identified that certain EX90 vehicles that have previously performed PDS must download improved software (1.1.21 or later) prior to customer delivery. The corrective action is to perform a Total Software Upgrade. A total of 495 U.S and 17 Canadian vehicles are eligible for this delivery action.
D10297
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Delivery Action D10297: EX90 PDI on certain Model Year 2025 EX90 vehicles. Volvo Cars investigations have identified that certain model year 2025 EX90 vehicles have been produced with potential assembly issues. The corrective action in conjunction with PDS, inspect the following items (please refer to the PDF attached to this package for OK and NOT OK examples): •Driver & Passenger front door outer window seals (OWS) are seated correctly. •Frunk (front hood) release is functioning properly. •Suspension fault DTC #SUM-C10F113 is present in VIDA. •After washer fluid has been filled at PDS, check for leakage from the washer fluid reservoir & Hoses. A total of 684 U.S. and 116 Canadian vehicles are affected by this Delivery Action.
37116
This is a Technical Journal: Seat Settings Unavailable. Inspect PSMD/PSMP electrical connections for any damages or loose connectors
37195
This is a Technical Journal: First Year Policy: ERAD / TVDC. No ERAD/TVDC units shall be opened or replaced without approval or request from the CMQ
37207
This is a Technical Journal: HLCM in Fail-Safe Mode. if the fail-safe flag is active and recover the fail-safe flag if it´s active
37128
This is a Technical Journal: Seat Adjustments not saved in Driver Profiles. Perform a seat calibration as instructed in the attached image this will ensure the seat adjustment are saved in the driver profiles.
37131
This is a Technical Journal: Parking climate timer intermittently not active. start preconditioning manually as needed from the Volvo Cars app.
37137
This is a Technical Journal: TPMS Service Required. download Software Product 32425172 then follow the script to learn sensors on respective position.
37176
This is a Technical Journal: HLCM replacement. open the high-voltage battery lid and replace the HLCM in workshops
37145
This is a Technical Journal: Vehicle unresponsive. Do not perform a 12V reset until you have followed the steps in this Technical Journal in the correct order
37030
This is a Technical Journal: Key Fob not charging / pairing with WPC. Follow steps outlined in the Technical Journal.
37078
This is a Technical Journal: Seat comfort functions unavailable after SW update. Perform a reset in VIDA.
D10288
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Delivery Action D10288: HLCM Reload before SW update on certain model year 2025 EX90 vehicles. Volvo Cars investigations have identified that the High Low Converter Module (HLCM) software might cause damage to the HLCM during other software updates to the car. The corrective action is to perform a HLCM reload before the Pre-delivery Software (PDS). A total of 213 U.S and 30 Canadian vehicles are eligible for this delivery action. URGENT: HLCM RELOAD MUST BE PERFORMED PRIOR TO PDS SOFTWARE!
TJ31543
This is a Technical Journal: Software Upgrade / Download Guide. If one control unit is upgraded and not all, it may result in various problems.
TJ19245
This is a Technical Journal. Vehicle type and platform identification.
37120
This is a Technical Journal: EX90 Initial Quality Reporting. Detailed symptom descriptions are essential for us to understand and to be able to reproduce the symptoms in the test cars.
35884
This is a Technical Jounral: OTA - FAQ for technicians
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.