Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
37710.2.2
This is a TJ - text, plus 2 PDF's - If there is a "Check Engine Light" lit in the DIM with one or a combination of the DTC's listed below, please follow the advice for checks and inspection procedures under "service".
37618.3.6
This is a TJ - Text - plus 2 instruction documents (TJI's) - + 2 PDFS + how to find structure week + flow chart, 6 in all. If the Check Engine Light is on in the DIM and one or more of the DTCs listed below are set, please follow the advice under "Service".
37342.2.3
This is a Technical Journal: iCUP IHU - Text plus 1 PDF Prior Approval. In most cases, the IHU does not need to be replaced -In many cases the Infotainment Head Unit (IHU) does not need to be replaced and can be retained by following the fault tracing in VIDA.
37414.3.0
This is a TJ - Text plus 1 jpg - If the Check Engine Light is on and DTC ECM P052123 is stored, please follow the advice under "Service". with emphasis on the engine part numbers and serial numbers.
37618.3.5
This is a TJ - Text - plus 2 instruction documents (TJI's) - + 2 PDFS + how to find structure week + flow chart, 6 in all. If the Check Engine Light is on in the DIM and one or more of the DTCs listed below are set, please follow the advice under "Service".
33031.6.0
This is a Technical Journal: Text plus 1 .jpg attachment - If remote control key is not detected by the car and shows message in DIM "Car key not found" or if functions such as lock/unlock are not working, please follow advice for detecting key
37839.1.1
This is a TJ - Text plus two .mov attachments - If the customer is experiencing a frozen Sirius Radio banner, meaning in the app view the title of the song and station name will stay on the previous selected station; the audio will be for the station that is selected and not what is shown on the screen, follow the advice on this TJ under “Service”
37813.2.0
This is a TJ - Text plus 1 mp4 file - If, an iCup model year 2026 vehicle equipped with Sound System defined by VDN K501 or K502, experiencing the symptom where the audible turn-indicator sound is out of sync and may occasionally skip a “beep” (see TJ_37813_1.mp4), follow the guidance provided in the Service.
37826.1.1
This is a TJ Text only no attachments -- If the FLC2 is not responding when attempting to load software, or after a failed software upgrade, VIDA will report that the FLC2 cannot be unlocked. To resolve this issue, follow the instructions in this TJ under "Service".
34521.11.1
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
36496.10.0
This is a Technical Journal: Intermittent knocking noise during acceleration. If the sound corresponds to attached sound file, change front drive shafts to the below part numbers.
37814.1.0
This is a TJ - Text Plus 1 .mp4 file - When using the CSD for seat adjustments mode for example lumbar support and seat Cushing, the visualization does not match the selected part for adjustment. Do not fault trace for this symptom. Advice the customer to use the physical seat mode switch knob. A new improved software is planned to be released during quarter 3 2026.
35526.1.8
This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure Description and Service sections updated to clarify that vehicle reports are not required.
36923.9.1
This is a Technical Journal: Text document plus 1 PDF attachment Coolant Pump Dry Coolant Mix Residue. If the coolant pump has an active leak, a photo must be taken prior to replacement (see example as in attached picture TJ_36923_3). The photo showing the active water pump leak on the vehicle must be saved for the TMA photo return process and provided when requested. Sealing improvements have been made to PNs 32382367, 32441161 and 32382368, but the part numbers are unchanged. To assist with identification of improved parts, a marking has been added to the parts: an "X," as shown in the attached document TJ_36923_1.pdf. If you receive a replacement pump that does not have the "X" marking, please return it and order a replacement
37514.6.0
This is a TJ. Text only no attachments - If a customer complains it is not possible to download third-party apps (only ICUP MY2026 cars affected) follow advice under "Service". Workaround is to perform a "IHU factory reset". analysis will now continue to find the root cause and provide a better improvement.
37809.1.1
This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval. Current items under prior approval are listed in the "Service" section
34521.10.0
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
37761.1.0
This is a TJ - Text only - no attachments - If a customer experiences a delay or hesitation when accelerating from a standstill after installing version 4.2.13 software, please follow the advice under "Service". essentially an acceleration constraint from a standstill when the driver's seatbelt is unbuckled has been implemented and should be regarded as expected behavior for the models listed
37376.3.0
This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Check the following parameters below. Utilize the High-voltage system overview to make sure that the contactors are closed while performing this check.
37480.2.0
This is a Tech Journal - Text plus 1 jpeg--- This Technical Journal is rewritten in its entirety. When the vehicle has 5.0.X software installed, it includes the new Volvo Car UX for both Centre Display and the Driver Display, see attachment TJ_37480_1.jpg. After installing the update, follow advice under "Service".
28874
This is a TJ If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted screen/glass within 6 months in service we request more information, follow advise under "Service".
34521
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
37504
This is a TJ Text Only no attachment If a customer experiences a DIM message stating "Propulsion Service Required" and IEM P0A7A48 is stored, please follow the advice under "Service".
19245
This is a Technical Journal. Vehicle type and platform identification.
TJ36747.1.0-2025-11-12
This is a TJ - 1 document plus one attachment of detailed repair instructions - If the Check Engine Light is illuminated in the DIM and DTC ECM P244A00 is set, please follow the advice under "Service". This TJ is a complement to the fault tracing in VIDA. Please follow the steps below.
TJI-527893-1 for TJ 36747
This is a TJ - 1 document plus one attachment of detailed repair instructions - If the Check Engine Light is illuminated in the DIM and DTC ECM P244A00 is set, please follow the advice under "Service". This TJ is a complement to the fault tracing in VIDA. Please follow the steps below.
37148
This is a Technical Journal: CEL with DTC ECM P001100, P001200, P001400, P001500. For MY 23-26 vehicles with engine code L1, an improved software is released in version 3.5.14 (and newer). Perform a Total Upgrade according to TJ 31543 before performing additional VIDA symptom-based fault tracing. •Software for remaining models will be released later in calendar year 2025
37438
This is a Technical Journal: iCUP IHU - Software Download failure. Follow the recommended procedure depending on the MY (Model Year) of the vehicle
37224
This is a technical Journal - iCUP - Estimated Time of Arrival in DIM missing Issue is now resolved with latest SW in VIDA 3.4.4.
36048
This is a Technical Journal: Alleged issues with Intellisafe functionality. Please inform the car user of Intellisafe functionality and limitations in case of alleged issues with Intellisafe. The owner's manual is a good source of information together with films in the owner's manual in the car center screen about Intellisafe
37440
This is a Technical Journal: ICUP Critical Guidelines for Replacing IHU.After replacing the IHU with one of the part numbers listed above, follow the steps below: 1. Download IHU reload (select Yes for replaced HW). 2. Perform a Total Upgrade. 3. Manually order and download SP according to the list below
36916
This is a Technical Journal: VCM Backup Battery Replacement with VCM-U105000. Replace the VCM Backup Battery and download the relevant Software.
36610
This is a Technical Journal: Privately Imported Vehicles - Connectivity Setup. Make sure QW90 has been updated prior to performing below steps: If vehicle software is not up to date, please perform a Total Upgrade according to TJ 31543
TJ31514.1.0
this a Technical Journal: ASDM = Active Safety Domain Master To prevent unnecessary replacements of ASDM and as a troubleshooting aid for the Intellisafe system, please follow the advice in Technical Journal
36965
This is a Technical Journal: Park Assistance System enhanced troubleshooting. Clean the sensor. Damage is not a matter for warranty.
36514
This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Reset or replace VGM.
37168
This is a Technical Journal: Door Lock Feature. Before replacing the lock, test it by pulling the outer handle in different speeds = slow / medium (normal) / fast (as shown in the attachment TJ_37168_1.MOV.) If the door don´t open when pulled in slow/medium speeds, follow Vida for replacement method.
8501
This is a Technical Journal: Remote connection, BOMGAR application. Before joining a remote session: •Connect a suitable battery maintainer/charger and verify that the battery voltage indicated in VIDA is between 12.5V and 14.9V. •Connect to the vehicle over a wired connection using a VOE (Volvo OBD to Ethernet) adapter and perform a NEW vehicle readout.
36961
This is a Technical Journal: Improved 12V battery test in VIDA. Service: Don´t charge the battery before the test, jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.
37234
This is a Technical Journal: ICUP - Service Reminder Indicator Not Possible to Reset. Work is ongoing to provide new DIM software which will be available in VIDA
37235
This is a Technical Journal: Changed front fog/cornering lights behavior. This logic of the cornering lights is now changed in the cars with software version 3.3.16 or later
S10303
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that there is a pairing issue with the key fob. As a result, there is a possibility that the customer’s key fob is not paired to the vehicle. The corrective action is to download SP Software. S10303 affects 151 vehicles in the U.S and 5 in Canada.
36512
This is a Technical Journal: Upper front suspension creaking/knocking noise. replace upper bearing.
37105
This is a Technical Journal: ICUP - Volvo Cars app displays "Vehicle offline" message. fault trace the 12 V system according to VIDA
C000017
Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade – C000017 on certain Android-based Infotainment system (iCup) vehicles that have missed three (3) or more consecutive Over-The-Air (OTA) downloads. C000017 also addresses certain EX90’s that have missed one (1) or more OTA downloads. Complimentary Upgrade C000017 addresses vehicles that are no longer able to receive OTA updates. This Upgrade is necessary to have the correct baseline for future OTA deployments. In order to explain the features and benefits we recommend noting the software level before the download is completed. This will aid in explaining to the customer what improvements have been added since their last software download. To remedy concerned cars, please follow the instructions outlined in TJ 36139.
36139
This is Technical Journal: Complimentary Upgrade; OTA Updates not Available. Total upgrade.
37175
This is a Technical Journal: Vehicle/Connectivity report checklist. To provide timely and high-quality feedback to the appropriate department or factory
37179
This is a Technical Journal: Volvo Cars app, unpaired vehicle - Profile tab. Create a TIE report.
37184
This is a Technical Journal: Slow Response from iCUP Infotainment System after v3.3.16 SW. The issue is expected to be resolved within approximately 5 driving cycles
36318
This is a Technical Journal: DIM message and DTC VCU1 U016800. Reload ASDM
37091
This is a Technical Journal: ICUP - Steering wheel buttons won't tune/seek media. perform an IHU reload in VIDA.
36277
This is a Technical Journal: White patch defect in paint when removed rapgard. Expose vehicle to outside daylight for 48hrs.
TJ31543
This is a Technical Journal: Software Upgrade / Download Guide. If one control unit is upgraded and not all, it may result in various problems.
37000
This is a Technical Journal: Outer rear view mirror intermittently not folding. May required replacing terminals.
36691
This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. Restart IHU via home button.
36300
This is a Technical Journal: Over The Air Software Update (OTA)
37048
This is a Technical Journal: Difficulty clearing SODx DTCs. put the car in usage mode "Driving" and continue the erasing process
TJ27536.21.1-2024-08-07
Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service
TJ36961.2.1-2024-08-07
This is a Technical Journal: Improved 12V battery test in VIDA. Improved 12V battery test in VIDA
TJ36965.1.0-2024-07-24
This is a Technical Journal: Park Assistance System enhanced troubleshooting. Clean the sensor
S10266
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10266 on certain model year 2021- 2023 V90CC, S90l, XC60, XC90, XC40 and C40 vehicles. Volvo Car Investigations have identified that iCUP vehicles with a software version earlier than V2.3 need updating to ensure the proper functioning of the mobile app’s features. As a result, there is a possibility of losing remote functions in the Volvo Car App, such as lock/unlock and climate control. The corrective action is to perform a total software upgrade. S10266 affects 413 vehicles in the U.S and 9 in Canada.
36845
This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
TJ37003.1.1-2024-06-26
This is a Technical Journal: Google Assistant - Troubleshooting Guide. please ensure the vehicle has the most up-to-date Google Assistant application version.
TJ36845.1.6-2024-06-19
This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
TJ36845.1.5-2024-06-07
This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
TJ36961.1.0-2024-06-04
This is a Technical Journal: Improved 12V battery test in VIDA. Improved 12V battery test in VIDA
36309.9.0
This is a Technical Journal: BEV IHFA P060C04 Internal Processor Failure. Improved IHFA Software.
36551.6.1
This is a Technical Journal: Chirping noise from engine during engine shutoff. Replace both front camshaft seals
36899.1.0
This is a Technical Journal: Check Engine Light in DIM (BCM2 P25A268 / U003700). Download software.
36920.1.0
This is a Technical Journal: Check engine light and DTC - ECM P061C48/P060C48. Change engine oil and filter.
36926.1.0
This is a Technical Journal: Google acceptance required for SW 3.0.3. Software download.
36512.2.0
This is a Technical Journal: Upper front suspension creaking/knocking noise. replace upper bearing.
36447.4.0
This is a Technical Journal: Call button in the OHC might not be lit. Perform a total upgrade according to TJ 31543.
36916.1.0
This is a Technical Journal: VCM Backup Battery Replacement with VCM-U105000. Replace the VCM Backup Battery and download the relevant Software.
36555.7.0
This is a Technical Journal: CSD Stuck in Recovery Mode, iCUP. In most cases this Recovery mode can be resolved by perfoming a IHU reload.
36691.5.0
This is a Technical Journal: iCUP, âSearching for GPSâ message in DIM / CSD. Restart IHU via home button.
36845.1.4
This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
36805.1.0
This is a Technical Journal: Creaking/ticking noise from Steering Wheel Module. FOLLOW INSTRUCTIONS AND ADD TAPE 30643492
35976.4.0
This is a Technical Journal: 12V Critical Charge Message w/ MVBM-B166094 MVBM-B165F94 DTC's set. Do not replace the MVBM. Delete the DTC´s and perform a SW update. A new SW fix is planned 2024 quarter 1.
36845.1.3
This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
35924.1.4
This is a Technical Journal: VIDA Main battery diagnostic - Prompted to charge battery a second time. Use had held tester.
36845.1.2
This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
CBR-2014 202402
CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer.
36451.3.0
This is a Technical Journal: BEV High Voltage Battery Replacement, Follow replacement instructions.
36821.1.0
This is a Technical Journal:
36693.2.1
This is a Technical Journal: WPC, none or unstable charging. recalibrate the WPC by performing a WPC reload.
36825.1.0
This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.
26745.13.14
This is a Technical Journal: 12V Battery Testing Method
36426.1.2
This is a Technical Journal: Unintentional VIDA Wi-Fi Connection Leading to 12V Battery Drain. Software Solution was made available with V2.8 SW, which was released 23w16. Please ensure vehicle is on V2.8+ SW.
35976.3.0
This is a Technical Journal: 12V Critical Charge Message w/ MVBM-B166094 MVBM-B165F94 DTC's set. Do not replace the MVBM. Delete the DTC´s and perform a SW update. A new SW fix is planned 2024 quarter 1.
36769.1.0
This is a Technical Journal: Audio or media sound system, distorted sound - upgrade to V2.13.1 SW. Do not replace any parts. Improved software is available from version 2.13.1 in VIDA or via OTA (Over The Air).
36734.2.0
This is a Technical Journal: Turbo wastegate rod rattling noise. Replace wastegate rod.
35940.8.3
This is a Technical Journal: TCAM Replacement Needs Prior Approval
36691.4.0
This is a Technical Journal: iCUP, âSearching for GPSâ message in DIM / CSD. Restart IHU via home button.
TJ36690
Chirping sound from exhaust
TJ36691
ICUP - ?Searching for GPS? message in DIM / CSD
TJ36734
Turbo wastegate rod rattling noise
C00012
Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade ? C00012 on certain Android-based Infotainment system (iCup) vehicles that have missed three (3) or more consecutive Over-The-Air (OTA) downloads.
TJ35978
Convert CARE KEY to normal key
TJ36189.4.0
Battery, complete.
TJ36147.1.1
Poor radio reception and sound (FM)
TJ35912.4.0
Updated Chassis Range.
TJ36048.2.0
Alleged issues with Intellisafe functionality.
TJ3668140
PHEV BECM software released
TJ3664720
Incorrect fuel level or tank capacity
TJ3671210
Propulsion Message in DIM with BECM DTC
C00009
COMPLIMENTARY UPGRADE C00009 DESCRIPTION.
TJ3645120
BEV High Voltage Battery Replacement.
36678.1.0
This is a Technical Journal. Recovering control modules stuck in ânot respondingâ after failed SW download. Connect VIDA to read-out the car. Follow steps outlined in this TJ.
TJ3656330
Rubber cushion
TJ3665211
Parking brake
TJ3653431
Lighting, interior
TJ36189.2.2
Upgrade Software.
TJ36512.2.0
Upper front suspension creaking/knocking noise.
TJ36534.3.0
Decor lightning, buzzing noise.
PB38-S10222
Volvo Cars USA LLC on behalf of the Volvo Car Corporation has decided to launch Service Action
S10222
Volvo Cars USA LLC on behalf of the Volvo Car Corporation has decided to launch Service Action
TJ36139.13.0
Software.
TJ36424.1.1
Vibrations in steering wheel above 60 mph
TJ3657310
Navigation Map View in DIM Swiping Sideways
TJ36573
Navigation Map View in DIM Swiping Sideways
TJ36563
Creaking noise from right engine pad
TJ36447
Call button in the OHC might not be lit
TJ36555A
CSD Stuck in Recovery Mode, iCUP
TJ3612530
WPC (Wireless Phone Charger) charging information
TJ3655530
CSD Stuck in Recovery Mode, iCUP
TJ36514
Software Update Fails and VIDA Can?t Connect, VGM Unresponsive
TJ36257
Climate system heating performance (HVCH)
TJ36125
WPC (Wireless Phone Charger) charging information
TJ36555
CSD Stuck in Recovery Mode, iCUP
TJ36526
ERS or preconditioning fails + message in VC App
TJ36542
ICUP, Upper & Lower bar in CSD not visible
TJ36546
IHU General Issues
TJ36522
No AC Charging with DTC OBC-P0D1513 and/or OBC-P0D1556
TJ36082
General concerns in IHU on iCUP/Google Infotainment
SMB00
Google Built In Premium Customer Experience Program
TJ34102-2
Unnecessary Replacements of BEV and PHEV Charging Cables
TJ34102b
Unnecessary Replacements of BEV and PHEV Charging Cables
TJ36137
ICUP, Connected phone - echo in phone for counterpart
TJ36507
Factory Reset IHU
TJ36512
Upper front suspension creaking/knocking noise
TJ34102-1
Unnecessary Replacements of BEV and PHEV Charging Cables
TJ34102a
Unnecessary Replacements of BEV and PHEV Charging Cables
TJ36169
?Sticky? rear brake pads
TJ34102
Unnecessary Replacements of BEV and PHEV Charging Cables
TJ36187
Internet Connectivity symbols in CCD
TJ19245
Vehicle type and platform identification
TJ36469
Google assistant voice commands not responding
TJ35808
?eCall Service Required? message, Back-up battery DTC TCAM-U210993
TJ36439
Charge lid difficult to open/close
TJ36300
Over The Air Software Update (OTA)
TJ36374
General radio deviations ICUP vehicles
TJ36446
Long Range PHEV BECM DTC P065800
TJ36451
BEV High Voltage Battery Replacement
TJ36455
Volvo Cars App Android, no climate setting button
TJ35929
OTA not available for customer
TJ35884
OTA - FAQ for technicians
TJ36139
Vehicle cannot receive OTA updates
TJ36106
Electrical motor sound information
TJ36449
If the software is older than V2.4, which was released 22w42, perform a software upgrade
TJ36417
IGM: Inverter Generator Module
00053
Q1 2023 Retailer Technical Training Requirements
TJ35856
Do not swap TCAM?s unless instructed and guided by the Retailer Technical Support team
TJ36405
Disconnect Charging Cable? With No Cable Attached.
TJ36195
Cannot lock/unlock vehicle with remote control key
TJ36298
Long Range PHEV Message in DIM ?System Check Please Wait?
TJ36405.1.0
Disconnect Charging Cable?.
TJ36169.3.0
?Sticky? rear brake pads.
TJ36318
DIM message and DTC VCU1 U016800
SMB00-038C
Customer Experience Program.
TJ36309.3.0
Internal Processor Failure.
000381
Google Built In Premium Customer Experience Program.
00038C1
Google Built In Premium Customer Experience Program.
3628520
Long range PHEV BECM DTC P065800 leads to BDU replacement.
172023
Retail Car Delivery Process.
KC-145
Part information for AMT input shaft repair kits and the shim kit that is required for repair.
S10177
OTA Software check
SJ1001522
Refer to system based wiring diagrams from R&D attached as a PDF.
QB39S10177
The corrective action is to perform a Total Upgrade Software download.
PB30S10177
The corrective action is to perform a Total Upgrade Software download.
QBS10177
The corrective action is to perform a Total Upgrade Software download.
SMB17-2023
Retail Car Delivery Process
TJ3599140
Ghost DTC after software download
TJ36226.2.0
ISGM and charging error DTC?s
TJ36424
Vibrations in steering wheel above 60 mph
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.