Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
CALWS83-001REV
HVAC Actuator Wiring Harness. Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
ICI21-030
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
CALWS83-001
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
WP60-100
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.
SBW35-018
Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
WP20-018R
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
WP20-018
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
SBW54-057
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
WSTCAE180-2020
Portland Truck Plant Paint Changes
TechTalk4725
Tech Talk discussion about power steering fluid.
TechTalk7679
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
SBW31-016
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/8âÂÂ18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
20TS-05
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
SBW60-027
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
WI20-008
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
WP20-006
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
WP20-007
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
WP20-005
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
WI20-004
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.
02.2020 Campaign
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SS1034621
Service Solution for Western Star vehicles equipped with Hendrickson AIRTEK Axles experiencing a Harsh Ride.
D19R5
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
SS1034499
Service Solution on failing RX modules in Western Star vehicles.
17TS9
Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found on TechLit.
19TL-15
Tool Letter for ICC5 Programming Cable
SB47-015
Service Bulletin for Equiflo Fuel System Breather Tube Inspection
0609-19
Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
19TS-6
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
sb54313
Service Bulletin provided to customers regarding installation of a new MCM 21-pin jumper harness.
sbw0015
Service Bulletin- sbw0015 Vibration and Harsh Ride Troubleshooting
sbw00017
Reminder: Paper Service Bulletin Mailings Are Discontinued
DOC-1034171
SS 1034171 Airliner Rear Suspension Chassis Lean Troubleshooting
sbw0004
Service Bulletin-sbw0004 Western Star Courtesy Engineering Policy
18TS4Rev DD
18TS4Rev DD Heavy Duty Platform Accessory Drive Belt
GHG17
Letter to customer on Coverage Extension GHG17 After Treatment
HDEP PLV Return
Service information Bulletin -HDEP PLV Return Line Tool DSN470E17006
Aftertreamtent F
Service Information Bulletin for Aftertreamtent Failure Guide
DD13, DD15, DD16
DD13, DD15, DD16 Check Engine Light Flashing or Blinking
0805-18 SPN 5210
Service Information Bulletin
DOC-1033699
TS 1033699: DT12 Transmission Driver Interview: Shifting Complaint Questionnaire
DOC-1033768
TS 1033768: Western Star Front Brake Squeal - Burnishing Procedure
TS1033768
Training Solution for Western Star Front Brake Squeal - Burnishing Procedure. The brake burnishing procedure can be used to help reduce brake related noise or imbalance concerns which may occur in the field.
sbw0014
Operating Hours for the Customer Assistance Center
DOC-1033403
SS 1033403 - WST Wiper Motor not Parking Issues
DOC-1033462
SS 1033462 - WST Cab Mounted Mekra Mirror Cover Chrome Peeling
sbw0005
If a GVWR certification label is lost or damaged, Freightliner will supply a duplicate label. Log on to DTNAConnect.com and under "DTNAConnect Resources", select the "Tool and Services" plus sign. Select "Request for Certification Labl or OWI." Fillout the form, then select "Review."
sbw31013
sbw31013 Fifth Wheel Outboard Angle Mount Fastener Change
wp00002
wp00002 Replacing Gross Vehicle Weight Rating (GVWR) Certification Labels
DOC-1033333
SS 1033333 - WST ECC Replacement Jumper Harness Installation.
sbw4206
sbw4206 Brake Shimmy?Meritor® SteeLite X30? Brake Drum With Excessive Runout
fsbw42009
fsbw42009 Diagnostic de fuite d'air
fsbw42010
fsbw42010 Inspection d'absence de fuites d'air par les transporteurs concessionnaires
ssbw42010
ssbw42010 Inspección de fugas de aire del transportista concesionario
17TL25
17TL25 TruckCam? Alignment System
14CSA23
14CSA23 CSC Announces ?Tech Tips? ? DDCSN
sbw0002
Technical Publications Ordering
sbw5464
Fuel Level Sending Unit Retrofit
SS1033094
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
sbw49017
Magnetized Fill Neck for Six-Gallon DEF Tanks
TS1033014
Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines. Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
sbw3215
Some vehicles may have been incorrectly shimmed at the factory, and may lean slightly to the right or left. While this does not affect the operation of the vehicle, it may be visually unpleasing to many customers.
15TS3
15TS3 Detroit? Coolant Change From Nitrite Organic Acid Technology
16-010
Warranty Recognition Program Suspension
16-011
16-011 New Detroit Camshaft Housing Seal Standard Repair Time
16TS7
16TS7 Reman Diesel Particulate Filter Serial Number
16-008
New Detroit Bearing Failure Analysis Standard Diagnostic Time
16-009R
16-009R_OWL Enhancements
ICI16-003
SF514 Revised Bulletin
16-007
Canadian Warranty Parts Return Address Change
SF514
Western Star ABS Wiring - Export Only
15-028A
15-028 New Detroit Coolant Line SRTs
15-029
_Warranty Recognition Program - Coming Soon
sbw5401
sbw5401 Turn Signal and Brake Override Circuit
sbw8325
sbw8325 Side Window Defroster and Cooling Improvement Retrofit
sbw9801
sbw9801 Paint Finish Standards
sbw5457
sbw5457 Powernet Troubleshooting Guide: Batteries, Path, Alternator
sbw5463
sbw5463 Nexiq USB-Link Upgrade and Diagnostic Connector
15-017
15-017 Detroit: Updated Fuel Injector SDTs
15-015
15-015 Warranty Exclusions Reminder
15-016
15-016-DLR New Essential Tool For CPWA, CPPRA, Ltd CPPRA, & DSDWC Parties: Cadex CA-12 Battery Tester
sbw5462
sbw5462 Aftertreatment Harness Modification
sbw8326
sbw8326 HVAC Blower Motor Noise
15CSA10
15CSA10 The Detroit CSC announcing a new feature ? Ability to attach files to an existing CSC
15CSA9
15CSA9 Release of DiagnosticLink® 8.02
15CSA4
15CSA4 Holiday Schedule for the Detroit Customer Support Center
15TS10
15TS10Rev DD Engine Platform Coolant Filter
14TL-7
14TL-7Rev DD Platform Flywheel Housing Runout Tool W470589032100
15TL6
15TL6 W470589129100 ? HDEP HP Fuel Rail Test Caps
15-010
15-010-DLR Transmission Cooler Line Photos
15-009
15-009 New Detroit Standard Diagnostic Times
15-009 - Detroit
15-009_Detroit_New_SDTs
15TL5
15TL5 DAVCO Shop Pro® FXP 95
15TL4
15TL4 W470589050900 ? 3/8? Drive GEN2 Two-Stage Valve Socket
sbw5430
sbw5430 Disconnecting or Connecting Daytime Running Lights
sbw5461
sbw5461 Guidelines for Repairing or Replacing an Electrical Harness
98-1
98-1 - Paint Finish Standards
sbw2018
sbw2018 Western Star 4800 and 4900 Radiator Mounting
14TL8
14TL8 TorcUP? Non-Impacting Torque Tool.
14-038
14-038 Additional Detroit Standard Repair Times
14-038A
14-038_New_SRTs Additional Detroit Standard Repair Times.
14-039
14-039 New Detroit Standard Diagnostic Times
14-039A
14-039_additional_SDTs New Detroit Standard Diagnostic Times
14-040
14-040 Additional Detroit CLOs for the Heavy Duty Engine Platform
14-040A
14-040_Additional_CLOs Additional Detroit CLOs for the Heavy Duty Engine Platform
14CSA22
14CSA22 DTNA Chassis Wiring Diagrams
14WO-9
14WO-9_Warranty_Access Detroit New User Warranty Access Request
14TL9
14TL9 Special Tool Warranty Program.
14TL7
14TL7 DD Platform Flywheel Housing Runout Tool W470589032100
14CSA21
14CSA21 Holiday Schedule for the Detroit Customer Support Center ?
1010-14
1010-14 SPN 2623 (CPC) (GHG14)
14CSA20
14CSA20 EGR Valve Actuator Kit P/N E23539699
1009-14
1009-14 SPN 5016 (ACM) (GHG14)
1008-14
1008-14 SPN 3510FMI 4,7, and 8 (CPC)(GHG14)
1007-14
1007-14 SPN 5016/FMI 3, 4 (ACM) (EPA10)
1006-14
1006-14 SPN 4374 (ACM) (GHG14)
1005-14
1005-14 Oil Coolant Module
1003-14
1003-14 Rough Running or Stalling.
18SP684REV4
18SP684Rev4 18SP684Rev4 ? EPA07 and EPA10 DD Platform EGR Delta Pressure Sensor Update
18SP705REV5
18SP705Rev5 18SP705Rev5 ? DD Platform Delta Pressure Sensor
sb2080
sb2080 Australian CST M1400 Isolated Radiator Retrofit
sb54287
sb54287 Powernet Distribution Box Fuse Retention on the Keep-Alive
sbw5460
sbw5460 Powernet Distribution Box Fuse Retention on the Keep-Alive
20-18
20-18 - Western Star 4800 and 4900 Radiator Mounting, Update?EPA10
14-017R
14-017R Revised: Detroit Addition of Admin Time
14-029
14-029 New Detroit Standard Diagnostic Times
18SP703
18SP703 18SP703 - GHG14 KM63 GEN2 Low Pressure Fuel Pump-Two-Filter Fuel System Ki
49-13
49-13 - DEF Return Line Fitting Heater, 6-Gallon Tanks
54-55
54-55 - Virtual Technician Retrofit
54-59
54-59 - Viewing a Cadex Battery Tester Failure Code Without Using a Printer
14TL2
14TL2 DD Platform Engine Stand Adapter W060589023100
14TL5
14TL5 ABS Power Line Carrier Converter Available Through PDC
14-028
14-028 Remy Extended Coverage Direct File
14TS19
14TS19 DD Platform High Pressure Fuel Lines
14-027
14-027 Detroit's New Consolidated Labor Operations (CLOs
14-026
14-026-DLR SelecTruck Warranty Enhancements
715-14
715-14 Symptom Diagnostics - Coolant Los
14-022
14-022 Pre-Approval Threshold Increase From $2,500 to $5,000 USD
14-023
14-023 Detroit Axles Pre-Approval Changes
14-024
14-024-DLR DTNA & JAD Highlights - Q1 & Q2
714-14
714-14 Symptom Diagnostics - Low Engine Compression
713-14
713-14 Symptom Diagnostics - Combustion Gas in Coolant
712-14
712-14 Engine Coolant Temperature
00-15
00-15 - Vibration and Harsh Ride Troubleshooting
54-58
54-58 - Cracked Fuses on Powertrain Power Distribution Modules
0228-14
0228-14 Engine Oil Leaks - Oil Dye Method
0224-14
0224-14 SPN 1590 FMI 9 - CPC- All Years February 2014
0219-14
0219-14 Metal in Fuel
0215-14
0215-14 Check for Rough Running or Stalling - Three-Filter Fuel System
0202-14
0202-14 Symptom Diagnostics - Hard Start No Start - Two-Filter Fuel System
0229-14
0229-14 Symptom Based Diagnostics - Oil Separator
0233-14
0233-14 SPN 51 FMI 2 - All Years
0237-14
0237-14 Engine Brake Solenoid
0238-14
0238-14 Removal of the High Pressure Fuel Injector Lines - Two-Filter
0239-14
0239-14 High Pressure Fuel Injector Lines - Three-Filter System
49-14
49-14 - DEF Tank Coolant Valve O-Ring Kit
54-57
54-57 - Powernet Troubleshooting Guide: Batteries, Path, Alternator, and Starter
sbw5455
sbw5455 Virtual Technician Retrofit
sbw3510
sbw3510 Axle Alignment Specifications
sbw0001
sbw0001Validity List Western Star
sbw2019
sbw2019 Kysor Fan Clutch Rocking Runout Inspection
sbw4911
sbw4911 DEF Gauge Reading Incorrectly
12-039
12-039-DLR OWL Pre-approval's Time Frame Increases to 60 Days
12-040
12-040-DLR Roof Fairing Removal Program
12-043
12-043-DLR Helpline Available For Additional Support
12-038
12-038-DLR - No Problem Found - Policy Claims - During Basic Vehicle Chassis or Base Engine Coverage
sbw4713
sbw4713 Crank No Start, Loss of Engine Prime on Decked Vehicles
12-033
12-033-DLR Over the Counter No Hassle Warranty (OTC)
12-027
12-027-DLR Detroit and Alliance like Batteries are now interchangeable
sbw4205
sbw4205 Bendix Air Disc Brake Thermal Overload Issues
sbw4910
sbw4910 Gentech DEF Coolant-Flow Solenoid, Testing and Replacement
12-022
12-022-DLR Daimler Trucks Remarketing Corporation (DTR) Now Requires Pre-approval for Repairs $1,200 (USD) and Greater
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.