VSWP Customer Letter
Other
Customer letter regarding variable speed water pump.
Vehicle report
2018 WESTERN STAR 4800
Service bulletins
135 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
CALWS83-001REV
Service Bulletin/Repair Instructions
HVAC Actuator Wiring Harness. Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
ICI21-030
Service Bulletin/Repair Instructions
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
CALWS83-001
Service Bulletin/Repair Instructions
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
TechTalk566647
Service Bulletin/Repair Instructions
Tech Talk Discussion 121-8861-005 3 Compartment air tank with one way internal check valve
TechTalk12369K
Service Bulletin/Repair Instructions
Tech Talk discussion on a burned cab.
WP60-100
Service Bulletin/Repair Instructions
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.
21OEM-06
Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
ICI21-003
Service Bulletin/Repair Instructions
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.
21TS-03
Service Bulletin/Repair Instructions
Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps. There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with a 1-Box aftertreatment configuration. Exhaust clamp part number TCX T130158342AC2 may be used as a substitute for DDE A6809950502, but be aware of the different torque specs between the two parts.
WI21-003
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.
SBW35-018
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
WP20-018R
Service Bulletin/Repair Instructions
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
WP20-018
Service Bulletin/Repair Instructions
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
SBW54-057
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
WSTCAE180-2020
Service Bulletin/Repair Instructions
Portland Truck Plant Paint Changes
18SP736
Service Bulletin/Repair Instructions
Detroit Diesel Special Publication informing about Heavy Duty Friction Style Belt Tensioner Kit. This heavy duty friction style belt tensioner kit contains the belt tensioner and two M10 bolts to correctly pin the friction style belt tensioner. The M10x80mm bolt is used to pin the engine cooling fan drive arm. The M10x50mm bolt is used to pin the engine accessory drive arm.
20TS-03REV2
Service Bulletin/Repair Instructions
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform. The revision includes additional information on retrofit and service kits.
TechTalk4725
Service Bulletin/Repair Instructions
Tech Talk discussion about power steering fluid.
TechTalk7679
Service Bulletin/Repair Instructions
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
D20M9
Service Bulletin/Repair Instructions
Detroit Diesel Field Service Campaign for Engine Emission Label Replacement. Certain DETROIT heavy-duty engines installed in various applications will require reprogramming and engine emission label replacement.
ICI20-022R
Service Bulletin/Repair Instructions
Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.
ICI20-022
Service Bulletin/Repair Instructions
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂs location to perform a recall or field service campaign.
WI20-012
Service Bulletin/Repair Instructions
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
WI20-014
Service Bulletin/Repair Instructions
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
SBW31-016
Service Bulletin/Repair Instructions
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/8âÂÂ18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
20CSA-10
Service Bulletin/Repair Instructions
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLinkÃÂÃÂÃÂÃÂÃÂÃÂÃÂî 8.12 Standard and Professional is available to download from the Detroit Diesel server.
20OEM-05
Service Bulletin/Repair Instructions
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
20TS-05
Service Bulletin/Repair Instructions
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
20CSA-09
Service Bulletin/Repair Instructions
Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete programming, and poor vehicle performance. Because of this, all DiagnosticLink 8.09 installed versions will be disabled as of Thursday, July 23, 2020.
SBW60-027
Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
20TS-03REV
Service Bulletin/Repair Instructions
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
20CSA-08
Service Bulletin/Repair Instructions
Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at no cost. All DTNA service shops are required to maintain the latest version of software on each of their stations.
20TS-03
Service Bulletin/Repair Instructions
Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
SBW72-008REV
Service Bulletin/Repair Instructions
Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.
WI20-008
Service Bulletin/Repair Instructions
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
WP20-006
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
WP20-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
WP20-005
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
WI20-004
Service Bulletin/Repair Instructions
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.
20CSA-04
Service Bulletin/Repair Instructions
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLinkî 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
03.2020 Campaign
Service Bulletin/Repair Instructions
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
WP20-002
Service Bulletin/Repair Instructions
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
02.2020 Campaign
Service Bulletin/Repair Instructions
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SS1034179
Service Bulletin/Repair Instructions
Service Solution on Western Star speedometers. For certain speedometers the speedometer may drop out or the odometer may reset to zero.
SBW54-061
Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
20CSA-01
Service Bulletin/Repair Instructions
Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change to one or more service procedures. Do not save SIBs nor reference them for repairs, as they are uncontrolled and never updated.
SS1034615
Service Bulletin/Repair Instructions
Service Solution for Western Star Velvac Door Mirror Seal Curling. The rubber that is rolling back is actually a rubber tape. Originally, the mirrors did not have this tape. Velvac added the tape to address some whistling complaints from customers.
SS1034621
Service Bulletin/Repair Instructions
Service Solution for Western Star vehicles equipped with Hendrickson AIRTEK Axles experiencing a Harsh Ride.
SBW83-020
Service Bulletin/Repair Instructions
Service Bulletin on A/C System Receiver-Drier Replacement Guidelines.
17TS-12REV
Service Bulletin/Repair Instructions
Technical Service Letter for GHG17 Heavy Duty Engine Platform 1-BOX Aftertreatment System (ATS) Wire Harness experiencing chaffing caused by vibration and dirt collecting in the harness conduit.
WI19-022
Service Bulletin/Repair Instructions
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
SS1034577
Service Bulletin/Repair Instructions
Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
D19R5
Service Bulletin/Repair Instructions
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
SS1034499
Service Bulletin/Repair Instructions
Service Solution on failing RX modules in Western Star vehicles.
D19M1
Service Bulletin/Repair Instructions
Field Service Campaign for GHG17 Detroit DD16 software reprogramming.
17TS9
Service Bulletin/Repair Instructions
Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found on TechLit.
P&SSep2019
Service Bulletin/Repair Instructions
Parts and Service Committee meeting minutes
DOC-1034500
Service Bulletin/Repair Instructions
Service Solution to fix AC cooling performance due to improper HVAC function.
19TL-15
Service Bulletin/Repair Instructions
Tool Letter for ICC5 Programming Cable
SB47-015
Service Bulletin/Repair Instructions
Service Bulletin for Equiflo Fuel System Breather Tube Inspection
SBW54-073
Service Bulletin/Repair Instructions
Service Bulletin for Powernet Distribution Box Functional Changes
15CSA-3REV
Service Bulletin/Repair Instructions
Customer Service Announcement Letter Revision for Dealers/Distributors Accessing DDEC Backdoor Passwords
19CSA-12 BCT
Service Bulletin/Repair Instructions
PowerNet Assessment Tool Repair Procedure
19TL-10 NVH
Service Bulletin/Repair Instructions
Communication to assist the field with service vibration issues on DTNA vehicles
19CSA-13
Service Bulletin/Repair Instructions
Service Systems Development provided document to service locations on price list reflects current charges to engine horsepower ratings for HDEP and MDEG engine platforms.
19-011WP
Service Bulletin/Repair Instructions
Warranty Policy Letter to communicate Detroit Return Changes
19-012WP
Service Bulletin/Repair Instructions
Warranty Policy Letter to communicate remarketing handling cap for Detroit DT12 Transmission.
19-013WI
Service Bulletin/Repair Instructions
Warranty Information Letter to announce addition of Thomas Built Bus as a brand with an Authorized Demonstrator Program
19-010WI
Service Bulletin/Repair Instructions
Warranty Information Letter updated to communicate warranty system updates.
0107-19 GHG17
Service Bulletin/Repair Instructions
Service Bulletin to testing of EGR Cooler Water Manifold Assembly in DD13 engines.
0305-19 SPN 2000
Service Bulletin/Repair Instructions
Service Information Bulletin for Communication Loss with a Common Powertrain Controller (CPC) Module (CPC Heartbeat Message is no Longer Arriving)
0308-19 PTO
Service Bulletin/Repair Instructions
Service Information Bulletin regarding PTO Dosing. This feature enables Active Regeneration of the DPFs while in PTO mode.
0419-19SPN521030
Service Bulletin/Repair Instructions
Updates to troubleshooting guides in Diagnostic Link with newest version
0607-19
Service Bulletin/Repair Instructions
Service Information Bulletin to updated the Fuel Injector Harness sections and relocated to Engine Electrical section.
0609-19
Service Bulletin/Repair Instructions
Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
0611-19
Service Bulletin/Repair Instructions
Service Information Bulletin was released, to add new procedures to address diagnostics near the high pressure pump
18SP725Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP726Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP727Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP728Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP729Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP730Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
19-008WI
Service Bulletin/Repair Instructions
Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
19TL-9
Service Bulletin/Repair Instructions
DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measurements. Axis4000 is a sophisticated, user-friendly system that utilizes computer based camera-radio technology and references the center line of the frame for measuring and providing alignment results to DTNA specifications.
19TS-6
Service Bulletin/Repair Instructions
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
SPN 3563 / FMI 2
Service Bulletin/Repair Instructions
HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed.
sb54313
Service Bulletin/Repair Instructions
Service Bulletin provided to customers regarding installation of a new MCM 21-pin jumper harness.
19-009WI
Service Bulletin/Repair Instructions
Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star, Thomas Built Bus, Export and Direct warranty customers
DOC-1034452
Service Bulletin/Repair Instructions
Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA).
sbw0015
Service Bulletin/Repair Instructions
Service Bulletin- sbw0015 Vibration and Harsh Ride Troubleshooting
sbw00017
Service Bulletin/Repair Instructions
Reminder: Paper Service Bulletin Mailings Are Discontinued
DOC-1034171
Service Bulletin/Repair Instructions
SS 1034171 Airliner Rear Suspension Chassis Lean Troubleshooting
FL794 REV
Service Bulletin/Repair Instructions
FL794 Recall Campaign- Brake Caliper Mounting Bolts
ICI19-003 FL794
Service Bulletin/Repair Instructions
FL794 - Revised Bulletin Brake Caliper Mounting Bolts
sbw0004
Service Bulletin/Repair Instructions
Service Bulletin-sbw0004 Western Star Courtesy Engineering Policy
FL794
Service Bulletin/Repair Instructions
FL794 Brake Caliper Mounting Bolts Dealer Bulletin
18TS4Rev DD
Service Bulletin/Repair Instructions
18TS4Rev DD Heavy Duty Platform Accessory Drive Belt
GHG17
Service Bulletin/Repair Instructions
Letter to customer on Coverage Extension GHG17 After Treatment
sbw0015 Vibratio
Service Bulletin/Repair Instructions
Vibration and Harsh ride Troubleshooting
18-032-NoDefectF
Service Bulletin/Repair Instructions
Warranty Bulletin for charge back exemtions
Emission Recall
Service Bulletin/Repair Instructions
Emission Recall D18R5 GHG17 DD Platform Model Years 2016-2018 Software Reprogramming For California Onboard Diagnostics
HDEP PLV Return
Service Bulletin/Repair Instructions
Service information Bulletin -HDEP PLV Return Line Tool DSN470E17006
D18M2 GHG17 Detr
Service Bulletin/Repair Instructions
Field Service Campaign D18M2 GHG17 Detroit? DD13® Software Reprogramming and Emission Label Replacement for Motor Coach Industries, Inc. (MCI®)
Aftertreamtent F
Service Bulletin/Repair Instructions
Service Information Bulletin for Aftertreamtent Failure Guide
DD13, DD15, DD16
Service Bulletin/Repair Instructions
DD13, DD15, DD16 Check Engine Light Flashing or Blinking
18-029 Auto Mete
Service Bulletin/Repair Instructions
Important Warranty Information on AutoMeter BCT-460DTNA Powernet Assessment Tool: Warranty Requirement and Claim Filing
0803-18 SPN 3031
Service Bulletin/Repair Instructions
Service Information Bulletin
0804-18 SPN 1483
Service Bulletin/Repair Instructions
Service Information Bulletin
0805-18 SPN 5210
Service Bulletin/Repair Instructions
Service Information Bulletin
DOC-1033699
Service Bulletin/Repair Instructions
TS 1033699: DT12 Transmission Driver Interview: Shifting Complaint Questionnaire
DOC-1033768
Service Bulletin/Repair Instructions
TS 1033768: Western Star Front Brake Squeal - Burnishing Procedure
TS1033768
Service Bulletin/Repair Instructions
Training Solution for Western Star Front Brake Squeal - Burnishing Procedure. The brake burnishing procedure can be used to help reduce brake related noise or imbalance concerns which may occur in the field.
sbw0014
Service Bulletin/Repair Instructions
Operating Hours for the Customer Assistance Center
WSTCAE165-2018
Service Bulletin/Repair Instructions
Certain Stamped Spider Drum Brakes Replaced by Cast Spider Drum Brakes on Steer Axles
DOC-1033403
Service Bulletin/Repair Instructions
SS 1033403 - WST Wiper Motor not Parking Issues
DOC-1033462
Service Bulletin/Repair Instructions
SS 1033462 - WST Cab Mounted Mekra Mirror Cover Chrome Peeling
sbw0005
Service Bulletin/Repair Instructions
If a GVWR certification label is lost or damaged, Freightliner will supply a duplicate label. Log on to DTNAConnect.com and under "DTNAConnect Resources", select the "Tool and Services" plus sign. Select "Request for Certification Labl or OWI." Fillout the form, then select "Review."
sbw31013
Service Bulletin/Repair Instructions
sbw31013 Fifth Wheel Outboard Angle Mount Fastener Change
wp00002
Service Bulletin/Repair Instructions
wp00002 Replacing Gross Vehicle Weight Rating (GVWR) Certification Labels
DOC-1033333
Service Bulletin/Repair Instructions
SS 1033333 - WST ECC Replacement Jumper Harness Installation.
fsbw42009
Service Bulletin/Repair Instructions
fsbw42009 Diagnostic de fuite d'air
fsbw42010
Service Bulletin/Repair Instructions
fsbw42010 Inspection d'absence de fuites d'air par les transporteurs concessionnaires
DOC-1033215
Service Bulletin/Repair Instructions
DOC-1033215 Windshield Aesthetic Inside Trim not Secured Correctly or Loose
sbw54065
Service Bulletin/Repair Instructions
sbw54065 GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Guage
sbw0002
Service Bulletin/Repair Instructions
Technical Publications Ordering
sbw5464
Service Bulletin/Repair Instructions
Fuel Level Sending Unit Retrofit
SS1033094
Service Bulletin/Repair Instructions
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
TS1033014
Service Bulletin/Repair Instructions
Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines. Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
sbw5430
Service Bulletin/Repair Instructions
sbw5430 Disconnecting or Connecting Daytime Running Lights
98-1
Service Bulletin/Repair Instructions
98-1 - Paint Finish Standards
sbw2018
Service Bulletin/Repair Instructions
sbw2018 Western Star 4800 and 4900 Radiator Mounting
sbw4910
Service Bulletin/Repair Instructions
sbw4910 Gentech DEF Coolant-Flow Solenoid, Testing and Replacement
sbw3510
Service Bulletin/Repair Instructions
sbw3510 Axle Alignment Specifications
sbw0001
Service Bulletin/Repair Instructions
sbw0001Validity List Western Star
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.