PB-47-900-WST
Service Bulletin/Repair Instructions
Parts Bulletin for Fluorosilicone Fuel Tank Cap Seals
Vehicle report
2019 WESTERN STAR 5700
Service bulletins
256 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
TSB26-008-WST
Service Bulletin/Repair Instructions
Service Solution for DT12 Oil Plug Ports
CXA 3_25_NOx
Other
CX Advocate for NOx conversion low faults
CXA 2_25_NOx
Other
CX Advocate for NOx conversion low faults
CXA 2_25_Turbo Oil Drain
Other
CX Advocate for turbo oil drain cracking
CXA 1_16_CARB Truck Chec
Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
CXA 1_16_DD13 Altitude
Other
CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault.
CXA 1_16_GATS2.4
Other
CX Advocate for GATS2.4 being expanding to DD15
CXA 1_16_NOx
Other
CX Advocate for NOx conversion low faults
CXA 1_16_Turbo Oil Drain
Other
CX Advocate for turbo oil drain cracking
SS778-WST
Other
Service Solution for Power Steering Reservoir Fill Cap Venting
CXA 11_21_CARB Truck Chec
Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
WI24-019
Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
CXA_10_17_CARB Truck Chec
Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
SS1023366-Detroit
Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
ICI24-031
Other
Important Campaign Information letter for DDC D23M3 - Campaign Reactivated and Extended. Field Service Campaign D23M3 - GHG17 DETROITTM DD16® Vibration Damper Replacement has been extended for an additional 6 months.
CXA 7_24_NOx
Other
CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission.
CXA 06_24_Clutch Bolts
Other
CX Advocate communication for clutch bolts
CXA 06_24_NOx
Other
CX Advocate communication for NOx conversion low faults
TSB35-023-WST
Service Bulletin/Repair Instructions
Technical Service Bulletin for New Final Drive Over Heat Diagnostic
VSWP Customer Letter
Other
Customer letter regarding variable speed water pump.
SBW83-030
Service Bulletin/Repair Instructions
Updated Western Star Service Bulletin for HVAC Actuator Replacement
ICI22-017
Service Bulletin/Repair Instructions
Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EXTENDED for an additional three months. Please use the extended termination date for all work under D21M1 from this point forward. REVISION: D21M1 termination date extended to July 1, 2022.
SBW49-020
Service Bulletin/Repair Instructions
Western Star Service Bulletin for DEF Connector Reinforcement Caps
SBW41-002
Service Bulletin/Repair Instructions
Revised Western Star Service Bulletin for Drive Line Vibration. Minor note: added an update of document previously submitted. The related VMRS codes are added
ICI21-030
Service Bulletin/Repair Instructions
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
SS708-WST2021
Service Bulletin/Repair Instructions
Western Star Service Solution for Low Voltage Disconnect (LVD) Troubleshooting: Western Star 5700 and New 4700.
SBW54-080
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
SS701-WST2021
Service Bulletin/Repair Instructions
Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes.
16TS-08REV
Service Bulletin/Repair Instructions
Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
D21M1
Service Bulletin/Repair Instructions
Detroit Field Service Campaign for DT12 Transmission Drive Shaft Cover Plug Reseal. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, is initiating Field Service Campaign D21M1 on certain DT12 transmissions in order to reseal the bypass plugs of the drive shaft cover located in front housing.
WI21-009
Service Bulletin/Repair Instructions
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
WI21-008
Service Bulletin/Repair Instructions
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
WP21-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
D21M3
Service Bulletin/Repair Instructions
Detroit Field Service Campaign for DT12 Gear Grind During Downshift Software Update.
DT12 Trans Chafe
Service Bulletin/Repair Instructions
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not received by the Motor Control Module (MCM) which in certain cases, led to a 25% engine de-rate situation. Further diagnosis revealed that the DT12 wiring harness was chafing and contacting the transmission TCU case. To reduce potential chafing areas, the proposed short-term containment was to route the wiring harness using additional tie straps. This communication applies to Freightliner and Western Star vehicles built with DT12 transmissions.
WP60-100
Service Bulletin/Repair Instructions
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.
21OEM-06
Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
ICI21-003
Service Bulletin/Repair Instructions
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.
WI21-006
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI20-014R
Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
WI21-004
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12 posters.
21TS-01
Service Bulletin/Repair Instructions
Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.
21TS-03
Service Bulletin/Repair Instructions
Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps. There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with a 1-Box aftertreatment configuration. Exhaust clamp part number TCX T130158342AC2 may be used as a substitute for DDE A6809950502, but be aware of the different torque specs between the two parts.
WI21-003
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.
TechTalk7309
Service Bulletin/Repair Instructions
TechTalk discussion on Fault Code 520342-17.
TechTalk7394
Service Bulletin/Repair Instructions
Tech Talk discussion on 2019 Western Start Door Speakers INOP. Also discusses Speaker interrupts for 2018 M2.
Techtalk7309
Service Bulletin/Repair Instructions
Tech Talk continued discussion on Fault Code 520342-17.
SBW35-018
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
SBW42-014
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Access to Front Brake Zerk Fittings. Certain vehicles with Detroit front axles and Meritor EX-L front air disc brakes do not have access to the front brake zerk fittings for lubrication.
WP20-018R
Service Bulletin/Repair Instructions
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
WP20-018
Service Bulletin/Repair Instructions
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
20TS-09
Service Bulletin/Repair Instructions
Technical Service Letter for SPN 3711 FMI 31 on GHG17 DD15 Trucks.
18SP744
Service Bulletin/Repair Instructions
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
SBW26-005
Service Bulletin/Repair Instructions
Revised Western Star Service Bulletin forDT12 PTO Upfit. This bulletin replaces the version dated 09/23/2019. DDCSN and Power Service Literature references have been removed.
SBW54-057
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
17TS-05REV2
Service Bulletin/Repair Instructions
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
20TS-06
Service Bulletin/Repair Instructions
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts. Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while completing an oil change. Leaking may also be observed at the drain plug and/or other plugs in the oil pan.
TechTalk7417
Service Bulletin/Repair Instructions
Tech Talk discussion on Repeat engine smoothness control codes 5362/16.
TechTalk7766
Service Bulletin/Repair Instructions
Tech Talk discussion on Western Star wipers. Wipers won't turn off.
TechTalk7774
Service Bulletin/Repair Instructions
Tech Talk discussion on SS 1034711 HADLEY MIRROR
18SP736
Service Bulletin/Repair Instructions
Detroit Diesel Special Publication informing about Heavy Duty Friction Style Belt Tensioner Kit. This heavy duty friction style belt tensioner kit contains the belt tensioner and two M10 bolts to correctly pin the friction style belt tensioner. The M10x80mm bolt is used to pin the engine cooling fan drive arm. The M10x50mm bolt is used to pin the engine accessory drive arm.
20TS-03REV2
Service Bulletin/Repair Instructions
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform. The revision includes additional information on retrofit and service kits.
TechTalk4725
Service Bulletin/Repair Instructions
Tech Talk discussion about power steering fluid.
TechTalk7679
Service Bulletin/Repair Instructions
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
TechTalk3253
Service Bulletin/Repair Instructions
Tech Talk Discussion for a Western Star 5700 fault code 2049-9 and 527-9.
20CSA-15
Service Bulletin/Repair Instructions
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.
WSTCAE176-2020
Service Bulletin/Repair Instructions
Removable Front Tow Hook Changes
SBW26-004
Service Bulletin/Repair Instructions
Western Star Service Bulletin for DT12 Transmission Cooler Retrofit.
ICI20-022R
Service Bulletin/Repair Instructions
Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.
ICI20-022
Service Bulletin/Repair Instructions
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂs location to perform a recall or field service campaign.
WI20-012
Service Bulletin/Repair Instructions
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
WI20-014
Service Bulletin/Repair Instructions
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
SBW42-013
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Meritor Steer Axle Drum Brake Squeal. Some Western Star 5700 vehicles equipped with Meritor steer axle drum brakes with a front axle rating less than 13,300 lb (6038 kg) have experienced brake squealing noise when the service brakes are applied at lower speeds. NOTE: This is a nuisance noise issue and not a failure. The solution given in this service bulletin may fix this issue.
SBW31-016
Service Bulletin/Repair Instructions
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/8âÂÂ18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
20CSA-10
Service Bulletin/Repair Instructions
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLinkÃÂÃÂÃÂÃÂÃÂÃÂÃÂî 8.12 Standard and Professional is available to download from the Detroit Diesel server.
20OEM-05
Service Bulletin/Repair Instructions
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
20TS-05
Service Bulletin/Repair Instructions
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
20CSA-09
Service Bulletin/Repair Instructions
Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete programming, and poor vehicle performance. Because of this, all DiagnosticLink 8.09 installed versions will be disabled as of Thursday, July 23, 2020.
SBW60-027
Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
SBW31-015
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Chassis Side-Fairing Kickplate Magnet Replacement. On Freightliner Cascadia and New Cascadia vehicles manufactured before May 20, 2019, and equipped with side-fairings, the magnets that hold the kickplate closed may corrode and prevent the kickplate from staying in the closed position.
20TS-03REV
Service Bulletin/Repair Instructions
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
20CSA-08
Service Bulletin/Repair Instructions
Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at no cost. All DTNA service shops are required to maintain the latest version of software on each of their stations.
CALABSECU
Service Bulletin/Repair Instructions
Customer Advisory Letter for ABS ECU Software Update. The Enhanced Stability Control (ESC) function within the ABS module that applies to the vehicles in your possession needs to be updated for the axle spread values. The ESC with the current values functions as it should, but should be updated to ensure proper calibration in the future.
20TS-03
Service Bulletin/Repair Instructions
Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
SBW72-008REV
Service Bulletin/Repair Instructions
Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.
SS1034711
Service Bulletin/Repair Instructions
Service Solution for Hadley Upper Mirror Glass Vibration. The following suggestions are not guaranteed to eliminate or fix the Hadley mirror vibration concern. We have had mixed results in field-testing. In some cases, these solutions eliminate or reduce the vibration and in others, it does not seem to make a difference. DTNA continues to work on a permanent solution to this concern.
WI20-008
Service Bulletin/Repair Instructions
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
WP20-006
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
WP20-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
WP20-005
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
WI20-004
Service Bulletin/Repair Instructions
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.
SBW54-075
Service Bulletin/Repair Instructions
Service Bulletin for Lengthening the Backup Light Harness. Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering through the seals can cause corrosion, resulting in a bad connection and/or failure of the switch. As a result, backup lights and, if equipped, the backup alarm, may not function when the vehicle is shifted into reverse.
20CSA-04
Service Bulletin/Repair Instructions
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLinkî 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
03.2020 Campaign
Service Bulletin/Repair Instructions
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
WP20-002
Service Bulletin/Repair Instructions
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
02.2020 Campaign
Service Bulletin/Repair Instructions
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SBW54-061
Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
SBW54-074
Service Bulletin/Repair Instructions
Service Bulletin for Western Star 5700 Pana-Pacific 540 Radio Controls Not Operating Normally. Pana-Pacific DEA540 radios (A22-74389-000, A22-77161-000) may cease to respond to volume control settings from the steering wheel switches or the controls on the radio faceplate, resulting in erratic volume control.
20CSA-01
Service Bulletin/Repair Instructions
Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change to one or more service procedures. Do not save SIBs nor reference them for repairs, as they are uncontrolled and never updated.
SS1034621
Service Bulletin/Repair Instructions
Service Solution for Western Star vehicles equipped with Hendrickson AIRTEK Axles experiencing a Harsh Ride.
SS1034068
Service Bulletin/Repair Instructions
Service Solution for Meritor Wabco OnGuard Radar Service Alignment. If the radar sensor needs to be aligned, the radar sensor mounting system has become damaged or has loosened, or new radar sensor software has been installed, a Radar Sensor Service Alignment will need to be performed.
SBW83-020
Service Bulletin/Repair Instructions
Service Bulletin on A/C System Receiver-Drier Replacement Guidelines.
17TS-12REV
Service Bulletin/Repair Instructions
Technical Service Letter for GHG17 Heavy Duty Engine Platform 1-BOX Aftertreatment System (ATS) Wire Harness experiencing chaffing caused by vibration and dirt collecting in the harness conduit.
WI19-022
Service Bulletin/Repair Instructions
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
SBW72-008
Service Bulletin/Repair Instructions
Service Bulletin for Window Regulator Retrofit.
CAL WST 32-002
Service Bulletin/Repair Instructions
Customer Advisory Letter for Airliner welded axle seats. The welded axle seats were installed incorrectly on the rear most drive axle for specific vehicles resulting in an incorrect axle pinion angle. The existing welded axle seats will be removed and replaced with new axle seats installed in the correct orientation.
SS1034577
Service Bulletin/Repair Instructions
Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
SS1034579
Service Bulletin/Repair Instructions
Service Solution for prematurely failing coolers on WST Models equipped with Allison Transmissions and Rocore Transmission coolers (07-23256-001) with tow pin front X-member. Part number 07-25266-000 is a direct replacement of the failing coolers and requires no modifications or plumbing changes.
SBW00-004
Service Bulletin/Repair Instructions
Service Bulletin explaining Western Star's courtesy engineering policy.
SS1034538
Service Bulletin/Repair Instructions
Service Solution concerning Western Star 5700 intermittent headlight issues.
D19R5
Service Bulletin/Repair Instructions
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
CAL_WS_42001
Service Bulletin/Repair Instructions
Customer Advisory Letter for WABCO HP air dryer turbo cut-off valve replacement.
SS1034531
Service Bulletin/Repair Instructions
Service Solution for WABCO HP air dryer turbo cut-off valve replacement.
17TS9
Service Bulletin/Repair Instructions
Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found on TechLit.
19TL-18
Service Bulletin/Repair Instructions
Tool Letter for updating Cascadia and Western Star 5700 oil-to-air coolers. To be used with service bulletins SB26-051 and SB26004 respectively.
P&SSep2019
Service Bulletin/Repair Instructions
Parts and Service Committee meeting minutes
DOC-1034500
Service Bulletin/Repair Instructions
Service Solution to fix AC cooling performance due to improper HVAC function.
19TL-15
Service Bulletin/Repair Instructions
Tool Letter for ICC5 Programming Cable
SB00-08
Service Bulletin/Repair Instructions
Service Bulletin for Dealer Product Report
SB26-004
Service Bulletin/Repair Instructions
Service Bulletin for DT12 Transmission Cooler Retrofit
SB26-005
Service Bulletin/Repair Instructions
Service Bulletin for DT12 PTO Upfit
SB35-016
Service Bulletin/Repair Instructions
Service Bulletin for Hub Oil Level in Final Drive (NFD) Top Performance Axles on Decked Vehicles
SB47-015
Service Bulletin/Repair Instructions
Service Bulletin for Equiflo Fuel System Breather Tube Inspection
SBW54-073
Service Bulletin/Repair Instructions
Service Bulletin for Powernet Distribution Box Functional Changes
SF591
Service Bulletin/Repair Instructions
Field Service Campaign for Wabco HP Air Dryer Turbo Cut-off Valve
WP19-014
Service Bulletin/Repair Instructions
Warranty Policy Change for Delivery-Related Changes: Electronic Proof of Delivery and Loose Component Claim Filing
15CSA-3REV
Service Bulletin/Repair Instructions
Customer Service Announcement Letter Revision for Dealers/Distributors Accessing DDEC Backdoor Passwords
19CSA-12 BCT
Service Bulletin/Repair Instructions
PowerNet Assessment Tool Repair Procedure
19TL-10 NVH
Service Bulletin/Repair Instructions
Communication to assist the field with service vibration issues on DTNA vehicles
19TL-11
Service Bulletin/Repair Instructions
Tool Letter for New Tool Kit Replacement Components DDE DKICHA018006 Components 1, 2 and 3
19TL-12
Service Bulletin/Repair Instructions
Tool Letter for New Final Drive Pinion Cover Install Tool
19TL-13
Service Bulletin/Repair Instructions
Tool Letter for DT12 Seal Protector Sleeve
19TL-14
Service Bulletin/Repair Instructions
Tool Letter for New Final Drive Driver Controlled Differential Lock Spring Compressor. These new axles require a new tool to compress the Driver Controlled Differential Lock (DCDL) spring. To remove and install the DCDL spring, the tool DSN0FDA17001 is needed.
19CSA-13
Service Bulletin/Repair Instructions
Service Systems Development provided document to service locations on price list reflects current charges to engine horsepower ratings for HDEP and MDEG engine platforms.
19TS-GHG17 DD13
Service Bulletin/Repair Instructions
Document sent out by Service Systems Development to fix issue related to DD13 engines built between June 5 and July 22, 2019 starting with ESN 471928S0697276,have some incorrect values set which can cause the fan to lock on at all times.
19-011WP
Service Bulletin/Repair Instructions
Warranty Policy Letter to communicate Detroit Return Changes
19-012WP
Service Bulletin/Repair Instructions
Warranty Policy Letter to communicate remarketing handling cap for Detroit DT12 Transmission.
19-013WI
Service Bulletin/Repair Instructions
Warranty Information Letter to announce addition of Thomas Built Bus as a brand with an Authorized Demonstrator Program
19-010WI
Service Bulletin/Repair Instructions
Warranty Information Letter updated to communicate warranty system updates.
0107-19 GHG17
Service Bulletin/Repair Instructions
Service Bulletin to testing of EGR Cooler Water Manifold Assembly in DD13 engines.
0305-19 SPN 2000
Service Bulletin/Repair Instructions
Service Information Bulletin for Communication Loss with a Common Powertrain Controller (CPC) Module (CPC Heartbeat Message is no Longer Arriving)
0308-19 PTO
Service Bulletin/Repair Instructions
Service Information Bulletin regarding PTO Dosing. This feature enables Active Regeneration of the DPFs while in PTO mode.
0419-19SPN521030
Service Bulletin/Repair Instructions
Updates to troubleshooting guides in Diagnostic Link with newest version
0607-19
Service Bulletin/Repair Instructions
Service Information Bulletin to updated the Fuel Injector Harness sections and relocated to Engine Electrical section.
0609-19
Service Bulletin/Repair Instructions
Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
0611-19
Service Bulletin/Repair Instructions
Service Information Bulletin was released, to add new procedures to address diagnostics near the high pressure pump
18SP725Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP726Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP727Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP729Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP730Rev
Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
19-008WI
Service Bulletin/Repair Instructions
Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
19TL-9
Service Bulletin/Repair Instructions
DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measurements. Axis4000 is a sophisticated, user-friendly system that utilizes computer based camera-radio technology and references the center line of the frame for measuring and providing alignment results to DTNA specifications.
19TS-6
Service Bulletin/Repair Instructions
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
SPN 3563 / FMI 2
Service Bulletin/Repair Instructions
HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed.
sb54313
Service Bulletin/Repair Instructions
Service Bulletin provided to customers regarding installation of a new MCM 21-pin jumper harness.
sbw54067
Service Bulletin/Repair Instructions
Service Bulletin sent out to customers regarding ABS solenoids not doing self check. Correction of this failure involves installing a relay jumper assembly.
sbw54072
Service Bulletin/Repair Instructions
Service Bulletin sent out to customers to repair damaged MCM 21-pin connector, terminals, and minor wiring.
DOC-1034452
Service Bulletin/Repair Instructions
Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA).
FL816
Service Bulletin/Repair Instructions
Recall Bulletin- Brake Caliper Mounting Bolts
sb54072
Service Bulletin/Repair Instructions
HDEP MCM 21 Pin Service Jumper Replacement
sbw0015
Service Bulletin/Repair Instructions
Service Bulletin- sbw0015 Vibration and Harsh Ride Troubleshooting
sbw54071
Service Bulletin/Repair Instructions
sbw54071 ICU Odometer Programming
sbw00017
Service Bulletin/Repair Instructions
Reminder: Paper Service Bulletin Mailings Are Discontinued
DOC-1034171
Service Bulletin/Repair Instructions
SS 1034171 Airliner Rear Suspension Chassis Lean Troubleshooting
0109-19
Service Bulletin/Repair Instructions
Service Information Bulletin- Input Shaft Pilot Bearing Measurement Specification
Detroit DT12
Service Bulletin/Repair Instructions
Detroit DT12 Split Rod Bushing Repair letter to customer
FL794
Service Bulletin/Repair Instructions
Brake Caliper Mounting Bolts
FL794 REV
Service Bulletin/Repair Instructions
FL794 Recall Campaign- Brake Caliper Mounting Bolts
ICI19-003 FL794
Service Bulletin/Repair Instructions
FL794 - Revised Bulletin Brake Caliper Mounting Bolts
WSTCAE170-2019
Service Bulletin/Repair Instructions
New Valeo A/C Compressor
1208-18
Service Bulletin/Repair Instructions
Service Information Bulletin- Oil Present at the Turbocharger Compressor Housing
1212-18
Service Bulletin/Repair Instructions
Service Information Bulletin- Exhaust Gas Recirculation Crossover Pipe
1213-18
Service Bulletin/Repair Instructions
Service Information Bulletin
18TL18
Service Bulletin/Repair Instructions
30mm Air Disc Brake Caliper Bolt Torque Adapter DSNCHA018005
sbw0004
Service Bulletin/Repair Instructions
Service Bulletin-sbw0004 Western Star Courtesy Engineering Policy
18TS4Rev DD
Service Bulletin/Repair Instructions
18TS4Rev DD Heavy Duty Platform Accessory Drive Belt
FL766
Service Bulletin/Repair Instructions
Dealer Bulletin- FL766 Western Star Power Cable Studs
GHG17
Service Bulletin/Repair Instructions
Letter to customer on Coverage Extension GHG17 After Treatment
sbw26005 DT12 PT
Service Bulletin/Repair Instructions
Service Bulletin- sbw26005 DT12 PTO Upfit
FL796
Service Bulletin/Repair Instructions
Dealer Bulletin FL796 Steering Wheel Fasteners
ICI18-035 FL766
Service Bulletin/Repair Instructions
Important Campaign Information to Dealer on FL766 - Final Remedy Temporarily Suspended
1001-18 Engine R
Service Bulletin/Repair Instructions
Engine Replacement Procedures
18TL17 DDE W7155
Service Bulletin/Repair Instructions
DDE W715589050700 - Pin Drive Wrench
sbw0015 Vibratio
Service Bulletin/Repair Instructions
Vibration and Harsh ride Troubleshooting
18-032-NoDefectF
Service Bulletin/Repair Instructions
Warranty Bulletin for charge back exemtions
18TS3 DT12 Exhau
Service Bulletin/Repair Instructions
DT12 Exhaust Port Splash Shield
FL766 Western St
Service Bulletin/Repair Instructions
Recall Bulletin FL766- Western Star Power Cable Studs
ICI18-031 FL766
Service Bulletin/Repair Instructions
Important Campaign Information- FL766 Interim Recall Ending ? Final Recall to Begin
18CSA18 Release
Service Bulletin/Repair Instructions
Release of DiagnosticLink® 8.08 Service Pack 3
18-028 Transport
Service Bulletin/Repair Instructions
Important Warranty Information to Freightliner and Western Star dealers on Transporter Photo Requirement Changes
FL772 Brake Cali
Service Bulletin/Repair Instructions
FL772-Dealer bulletin for Brake Caliper Mounting Bolts recall
0805-18 SPN 5210
Service Bulletin/Repair Instructions
Service Information Bulletin
DOC-1033699
Service Bulletin/Repair Instructions
TS 1033699: DT12 Transmission Driver Interview: Shifting Complaint Questionnaire
DOC-1033768
Service Bulletin/Repair Instructions
TS 1033768: Western Star Front Brake Squeal - Burnishing Procedure
TS1033768
Service Bulletin/Repair Instructions
Training Solution for Western Star Front Brake Squeal - Burnishing Procedure. The brake burnishing procedure can be used to help reduce brake related noise or imbalance concerns which may occur in the field.
D18M3-REV1 Heavy
Service Bulletin/Repair Instructions
Field Service Campaign D18M3-REV1 Heavy Duty Engine Platform Oil Suction Manifold
0701-18
Service Bulletin/Repair Instructions
TCM update
sbw0014
Service Bulletin/Repair Instructions
Operating Hours for the Customer Assistance Center
sbw31014
Service Bulletin/Repair Instructions
Airliner Rear Suspension Crossmember Fastener Change
0508-18
Service Bulletin/Repair Instructions
0508-18 Aftertreatment
0504-18
Service Bulletin/Repair Instructions
0504-18 Fuel System - Fuel Injectors
0501-18
Service Bulletin/Repair Instructions
0501-18 Aftertreatment Control Module (ACM)
DOC-1033273
Service Bulletin/Repair Instructions
SS - 1033273: WST 5700XE Sun Visor Cracks - Mounting Screws Loose
DOC-1033315
Service Bulletin/Repair Instructions
SS 1033315 - WST 5700 Exhaust Pipe Installation Bracket Improvements
DOC-1033403
Service Bulletin/Repair Instructions
SS 1033403 - WST Wiper Motor not Parking Issues
DOC-1033462
Service Bulletin/Repair Instructions
SS 1033462 - WST Cab Mounted Mekra Mirror Cover Chrome Peeling
DOC-1033464
Service Bulletin/Repair Instructions
SS: 1033464 - WST 5700XE Sun Visor ? LED Skirt Marker Valance Lights water ingress.
FL756
Service Bulletin/Repair Instructions
FL756 Brake Light Pressure Switches
ICI18-016 FL756
Service Bulletin/Repair Instructions
ICI18-016 FL756 ? Automotive Connector Terminal Removal Tool
MY18M4
Service Bulletin/Repair Instructions
MY18M4_Bulletin_02-MAY-2018 Field Service Campaign D18M4
aeo18M4
Service Bulletin/Repair Instructions
aeo18M4 Field Service Campaign D18M4
sbw0005
Service Bulletin/Repair Instructions
If a GVWR certification label is lost or damaged, Freightliner will supply a duplicate label. Log on to DTNAConnect.com and under "DTNAConnect Resources", select the "Tool and Services" plus sign. Select "Request for Certification Labl or OWI." Fillout the form, then select "Review."
sbw31013
Service Bulletin/Repair Instructions
sbw31013 Fifth Wheel Outboard Angle Mount Fastener Change
sbw8329
Service Bulletin/Repair Instructions
In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on the frontwall on 47,00,4900, and 5700 models.
wp00002
Service Bulletin/Repair Instructions
wp00002 Replacing Gross Vehicle Weight Rating (GVWR) Certification Labels
0404-18
Service Bulletin/Repair Instructions
0404-18 GHG17 DD8 - Aftertreatment Systems - Diesel Particulate Filter End Cap
sbw5464
Service Bulletin/Repair Instructions
sbw5464 Fuel Level Sending Unit Retrofit
FL758
Service Bulletin/Repair Instructions
FL758 Brake Mounting Caliper Bolts
sbw0002
Service Bulletin/Repair Instructions
Technical Publications Ordering
SS1033094
Service Bulletin/Repair Instructions
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
sbw49017
Service Bulletin/Repair Instructions
Magnetized Fill Neck for Six-Gallon DEF Tanks
TS1033014
Service Bulletin/Repair Instructions
Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines. Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
SBW98003
Service Bulletin/Repair Instructions
Paint Peeling, Hood.
0504-16
Service Bulletin/Repair Instructions
Inspection of the DD13 Turbocharger
0514-16
Service Bulletin/Repair Instructions
Cleaning of the Exhaust Gas Recirculation Venturi Pipe Delta P Sensor Ports
18SP726rev
Service Bulletin/Repair Instructions
18SP726 ? EPA10 GHG14 Two-Filter Fuel System KM59 GEN1 DD13 High Pressure Fuel Fee
sbw3215
Service Bulletin/Repair Instructions
Some vehicles may have been incorrectly shimmed at the factory, and may lean slightly to the right or left. While this does not affect the operation of the vehicle, it may be visually unpleasing to many customers.
15TS3
Service Bulletin/Repair Instructions
15TS3 Detroit? Coolant Change From Nitrite Organic Acid Technology
sbw5401
Service Bulletin/Repair Instructions
sbw5401 Turn Signal and Brake Override Circuit
sbw8325
Service Bulletin/Repair Instructions
sbw8325 Side Window Defroster and Cooling Improvement Retrofit
sbw5457
Service Bulletin/Repair Instructions
sbw5457 Powernet Troubleshooting Guide: Batteries, Path, Alternator
sbw5463
Service Bulletin/Repair Instructions
sbw5463 Nexiq USB-Link Upgrade and Diagnostic Connector
15-017
Service Bulletin/Repair Instructions
15-017 Detroit: Updated Fuel Injector SDTs
15-015
Service Bulletin/Repair Instructions
15-015 Warranty Exclusions Reminder
15-016
Service Bulletin/Repair Instructions
15-016-DLR New Essential Tool For CPWA, CPPRA, Ltd CPPRA, & DSDWC Parties: Cadex CA-12 Battery Tester
15CSA10
Service Bulletin/Repair Instructions
15CSA10 The Detroit CSC announcing a new feature ? Ability to attach files to an existing CSC
15CSA9
Service Bulletin/Repair Instructions
15CSA9 Release of DiagnosticLink® 8.02
15CSA4
Service Bulletin/Repair Instructions
15CSA4 Holiday Schedule for the Detroit Customer Support Center
15TS10
Service Bulletin/Repair Instructions
15TS10Rev DD Engine Platform Coolant Filter
14TL-7
Service Bulletin/Repair Instructions
14TL-7Rev DD Platform Flywheel Housing Runout Tool W470589032100
15TL6
Service Bulletin/Repair Instructions
15TL6 W470589129100 ? HDEP HP Fuel Rail Test Caps
15-010
Service Bulletin/Repair Instructions
15-010-DLR Transmission Cooler Line Photos
15-009
Service Bulletin/Repair Instructions
15-009 New Detroit Standard Diagnostic Times
15-009 - Detroit
Service Bulletin/Repair Instructions
15-009_Detroit_New_SDTs
15TL5
Service Bulletin/Repair Instructions
15TL5 DAVCO Shop Pro® FXP 95
15TL4
Service Bulletin/Repair Instructions
15TL4 W470589050900 ? 3/8? Drive GEN2 Two-Stage Valve Socket
sbw0116
Service Bulletin/Repair Instructions
sbw0116 Pilot Bearing Spacer for Detroit Engines with Eaton transmissions
98-1
Service Bulletin/Repair Instructions
98-1 - Paint Finish Standards
715-14
Service Bulletin/Repair Instructions
715-14 Symptom Diagnostics - Coolant Los
714-14
Service Bulletin/Repair Instructions
714-14 Symptom Diagnostics - Low Engine Compression
713-14
Service Bulletin/Repair Instructions
713-14 Symptom Diagnostics - Combustion Gas in Coolant
712-14
Service Bulletin/Repair Instructions
712-14 Engine Coolant Temperature
0237-14
Service Bulletin/Repair Instructions
0237-14 Engine Brake Solenoid
12-022
Service Bulletin/Repair Instructions
12-022-DLR Daimler Trucks Remarketing Corporation (DTR) Now Requires Pre-approval for Repairs $1,200 (USD) and Greater
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.