PB-47-900-WST
Service Bulletin/Repair Instructions
Parts Bulletin for Fluorosilicone Fuel Tank Cap Seals
Vehicle report
2022 WESTERN STAR 5700
Service bulletins
57 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
CXA 03_26_Surge Tank
Other
CX Advocate for discolored coolant surge tanks (24CSA-20)
TSB-32-020-WST
Service Bulletin/Repair Instructions
Technical Service Bulletin for TufTrac M12 Bolts
CXA_10_25_Conmet Oil Pan
Other
CX Advocate for ConMet Oil Pan Insert Additional Issues
CXA_10_25_Tech Questions
Other
CX Advocate for technical questions/issues raised
CXA_9_25_Tech Questions
Other
CX Advocate for technical questions/issues raised
CXA_8_25_Tech Questions
Other
CX Advocate for technical questions/issues raised
24CSA-19Rev
Other
Revised Customer Service Annoucement for No Trouble Found Heavy Duty Engine Product (HDEP) Oil Separator Leaks
TSB26-008-WST
Service Bulletin/Repair Instructions
Service Solution for DT12 Oil Plug Ports
CXA 4_25_DPF Outlet Temp
Other
CX Advocate for DPF Outlet Temp High Gen5 DD15 ENGINES
CXA 3_25_DPF Outlet Temp
Other
CX Advocate for DPF Outlet Temp High Gen5 DD15 ENGINES
CXA 3_25_NOx
Other
CX Advocate for NOx conversion low faults
CXA 2_25_NOx
Other
CX Advocate for NOx conversion low faults
TSB01-001-DDC
Service Bulletin/Repair Instructions
Technical Service Bulletin for GHG17 and Newer DD Platform Heavy Duty Oil Pan Drain Plug Inserts
CXA 1_16_NOx
Other
CX Advocate for NOx conversion low faults
SS778-WST
Other
Service Solution for Power Steering Reservoir Fill Cap Venting
WI24-019
Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
24CSA-19
Other
Customer Service Annoucement for Heavy-Duty Engine Product (HDEP) Oil Separator Leaks
24CSA-20
Service Bulletin/Repair Instructions
Customer Service Annoucement for Discolored Coolant Surge Tank on Heavy Duty Engine Product (HDEP)
SS1023366-Detroit
Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
CXA 8_24_Conmet Oil Pan
Other
CX Advocate for ConMet Oil Pan Insert Additional Failures
CXA 7_24_Conmet Oil Pan
Other
CX Advocate for ConMet Oil Pan Insert Additional Failures
CXA 7_24_DPF Outlet Temp
Other
CX Advocate for DPF Outlet Temp High Gen5 DD15 ENGINES
CXA 7_24_NOx
Other
CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission.
CXA 06_24_Clutch Bolts
Other
CX Advocate communication for clutch bolts
CXA 06_24_NOx
Other
CX Advocate communication for NOx conversion low faults
TSB35-023-WST
Service Bulletin/Repair Instructions
Technical Service Bulletin for New Final Drive Over Heat Diagnostic
VSWP Customer Letter
Other
Customer letter regarding variable speed water pump.
SS3144-FTL
Service Bulletin/Repair Instructions
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller
SF658
Service Bulletin/Repair Instructions
Field Service Campaign for Integrated Predictive Powertrain Control ECU. Resubmitting to fix a table formatting issue.
ICI23-001
Service Bulletin/Repair Instructions
Important Campaign Information Letter for SF658 Revised Bulletin, Intelligent Powertrain Management ECU
SS3097-FTL2022
Service Bulletin/Repair Instructions
Service Solution for ShipShort Intelligent Powertrain Management (IPM). Due to electronic control supply shortages, vehicles shipped without the Intelligent Powertrain Predictive Cruise (IPPC) module. The purpose of the IPPC module is to improve fuel efficiency when the Predictive Cruise Control feature is enabled. Not having the IPM does not affect othercruise control functions, such as Adaptive Cruise Control or standard cruise control.
ICI22-017
Service Bulletin/Repair Instructions
Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EXTENDED for an additional three months. Please use the extended termination date for all work under D21M1 from this point forward. REVISION: D21M1 termination date extended to July 1, 2022.
SBW49-020
Service Bulletin/Repair Instructions
Western Star Service Bulletin for DEF Connector Reinforcement Caps
PTP PAINT UPDT
Service Bulletin/Repair Instructions
Portland Truck Plant Paint Update - WST182 The Portland Truck Plant schedule is full through the end of 2021 for Western Star 4700, 4800, 4900, and 6900 models; the plant has also reached the maximum paint process capacity for multi-color and custom paint designs. Due to the capacity constraint, the Western Star CAE team will no longer accept Truck Change Orders requesting changes from a single color paint to a multi-color paint or custom paint design for vehicles building at the Portland Truck Plant through the end of 2021.
SF631
Service Bulletin/Repair Instructions
Field Service Campaign for Detroit Diesel Engine Fan Activation with A/C. On certain Freightliner and Western Star vehicles with Detroit Diesel engines, the engine fan fails to activate when the A/C pressure switch circuit is opened, resulting in poor A/C cooling performance at idle.
CALWS31-001
Service Bulletin/Repair Instructions
Customer Advisory Letter for 4-Hook Chain Hanger Replacement.
SS708-WST2021
Service Bulletin/Repair Instructions
Western Star Service Solution for Low Voltage Disconnect (LVD) Troubleshooting: Western Star 5700 and New 4700.
SBW54-080
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
DTSGA
Service Bulletin/Repair Instructions
Dealer communication concerning the semiconductor and microprocessor shortages affecting the ordering of Detroit Side Guard Assist (SGA).
PM Sensor Shrtg
Service Bulletin/Repair Instructions
Supply chain shortage notice. Model Year 2022 Freightliner, Western Star, Freightliner Custom Chassis, and Thomas Built Bus vehicles manufactured with the following engines have been built without a Particulate Matter (PM)/Soot sensor: âÃÂâDD15 Gen 5 (Gats 2.0) (with a June 2021 or later GHG build date) âÃÂâDD13 Gen4 (1-box) (with a June 2021 or later GHG build date) âÃÂâCummins B6.7 (with a June 2021 or later GHG build date) âÃÂâCummins X15 with ratings of 400-500HP (with a June 2021 or later GHG build date) As a result, the vehicle has a non-conforming On-Board Diagnostic (OBD) system. The engine manufacturers will pay to install the OBD PM sensor and corresponding software through a recall once sensors become available.
SS701-WST2021
Service Bulletin/Repair Instructions
Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes.
D21M1
Service Bulletin/Repair Instructions
Detroit Field Service Campaign for DT12 Transmission Drive Shaft Cover Plug Reseal. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, is initiating Field Service Campaign D21M1 on certain DT12 transmissions in order to reseal the bypass plugs of the drive shaft cover located in front housing.
WI21-008
Service Bulletin/Repair Instructions
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
MYCOM_032521-1
Service Bulletin/Repair Instructions
Freightliner and Western Star Production Schedule Update Freightliner Cascadia & Western Star 4700, 49X and 5700XE Production Schedule Update We recently communicated to our Freightliner Trucks dealer distribution network the rolling production delays for medium-duty truck models built at our Mount Holly and Santiago Truck Manufacturing Plants(TMP). The effects of the COVID-19 pandemic continue to impact global semiconductor supply chains and the prolonged duration of these shortages have reached our heavy-duty truck supply chain as well.
WP21-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
DT12 Trans Chafe
Service Bulletin/Repair Instructions
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not received by the Motor Control Module (MCM) which in certain cases, led to a 25% engine de-rate situation. Further diagnosis revealed that the DT12 wiring harness was chafing and contacting the transmission TCU case. To reduce potential chafing areas, the proposed short-term containment was to route the wiring harness using additional tie straps. This communication applies to Freightliner and Western Star vehicles built with DT12 transmissions.
WP60-100
Service Bulletin/Repair Instructions
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.
20TS-07REV
Service Bulletin/Repair Instructions
Revised Technical Service Letter for Cold Weather Faults on GHG17/21 DD13 with MCM Software Version 14. Due to colder weather, there may be an increase in the frequency of faults, noted below, on GHG17/21 DD13 trucks built after June 5th 2019. This is due to a calibration issue in the current MCM software (14.1.1.5 or 14.2.1.3). New software is scheduled for release in the first quarter of 2021 that will address these faults.
21OEM-06
Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
ICI21-003
Service Bulletin/Repair Instructions
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.
WI21-006
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI20-014R
Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
21TS-02
Service Bulletin/Repair Instructions
Technical Service Letter for GHG17 DD16 Vehicles Equipped with Global Aftertreatment (GATS). some GHG17 DD16 powered vehicles will be equipped with the Global Aftertreatment System (GATS), instead of a 1-Box aftertreatment.
SBW54-057
Service Bulletin/Repair Instructions
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
SS1033094
Service Bulletin/Repair Instructions
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
SBW98003
Service Bulletin/Repair Instructions
Paint Peeling, Hood.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.