SB-49-12
Service Bulletin/Repair Instructions
WESTERN STAR: AROUND THE DIESEL EXHAUST FLUID (DEF) AN EXCESSIVE AMOUNT OF CRYSTAL OR POWDER BUILT UP INDICATES A LEAK CAUSED BY EVAPORATION OF DEF EXPOSED TO AIR AND/OR DAMPNESS. *PE
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SB-49-12
WESTERN STAR: AROUND THE DIESEL EXHAUST FLUID (DEF) AN EXCESSIVE AMOUNT OF CRYSTAL OR POWDER BUILT UP INDICATES A LEAK CAUSED BY EVAPORATION OF DEF EXPOSED TO AIR AND/OR DAMPNESS. *PE
35-7
WESTERN STAR: LUBRICATE WHEEL BEARINGS, REAR DRIVE AXLES. *JS
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.