Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
010G
THANK YOU FOR CHOOSING WILSON TRAILER COMPANY AS YOUR HOPPER TRAILER SUPPLIER. WE APPRECIATE YOUR BUSINESS. AN ASSEMBLY ERROR WAS MADE ON TRAILER SERIAL NUMBER(S) ON THIS INDICATED LETTER. WE WOULD LIKE TO CORRECT THE ERROR AT NO CHARGE TO YOU. THIS IS AN IMPORTANT UPDATE. PLEASE CONTACT ONE OF THE ENCLOSED SERVICE FACILITIES TO SCHEDULE AN APPOINTMENT.
844
TECHNICAL SERVICE BULLETIN RE:HYDRO-Trap Kar-Tech Remote Dear HYDRO-Trap Trailer Owner: This Technical Service Bulletin is being sent to you as an owner of a Wilson trailer with a HYDRO-Trap system. Your HYDRO-Trap opening system was provided with vendor supplied manual switches on the side rail of the trailer, and a compatible Kar-Tech remote control. This remote is paired to a receiver which controls the trap operation on your trailer. This pairing is through a preexisting frequency from the Kar-Tech manufacturer. CAUTION: A potential issue exists with the Kar-Tech remote frequency pairing, which may inadvertently be paired with another trailer’s receiver. This may cause an issue where the use of your remote may cause the trap door on another trailer to open if on the same pairing frequency and within the frequency range. Do not use your remote to operate your trap doors until you have performed the correction below. CORRECTION: Please see the enclosed instructions on how to reprogram your Kar-Tech remote and re-pair it with the receiver on your trailer. There is also a QR Code in the lower corner of this letter that you can use to view a video of the process.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.