Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
B21673
Over The Air Update - Vehicles equipped with the System Updates application are capable of downloading and installing Over the Air System Updates. System Updates contain upgrades that fix a variety of operational errors and/or enhancements that add new functionality. Information for the various software releases can be found in this document. Software version: D.1.6.4
B23-004
Service Bulletin - A pop noise can occur from the rear roof area when turning into driveways, bumps, or on an incline due to, in some cases, the panoramic roof frame mounting bolts are unable to maintain the necessary clamp force. This can allow shifting, which may lead to a pop noise.
B25-049
Service Bulletin - Oil leak at the cam chain tensioner inspection cover due to and insufficient sealant adhesion on the inspection cover.
B19-053
Service Bulletin - The front and/or rear brakes make a high-pitched squeal when the brakes are lightly applied at 24 km/h (15 mph) or less, with ambient temperatures below 10°C (50°F).
BTI&05092025901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2025 RDXs and 2022-2025 MDXs with a client complaint of a pop noise in the rear sunroof area. Clients may describe a single pop noise heard while driving over a bump or turning in and out of driveways. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&04252025901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2025 RDXs and 2022-2025 MDXs with a client complaint of a pop noise in the rear sunroof area. Clients may describe a single pop noise heard while driving over a bump or turning in and out of driveways. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
B23-025
Service Bulletin - A coaxial cable terminal was not manufactured to proper specifications. An improperly manufactured terminal may lead to poor communication in the media-oriented system (MOST) bus network which can potentially affect the audio sound quality.
B24-045
Service Bulletin - A coaxial cable terminal was not manufactured to proper specifications. An improperly manufactured terminal may lead to poor communication in the media-oriented system transport (MOST) bus network which can potentially affect the audio sound quality.
B23-010
Service Bulletin - During engine start in cold conditions, a miscalculation in the PCM causes the air-fuel ratio to exceed DTC rich criteria.
B20-053
Service Bulletin - The MIL is flashing with a loss of power. This is most common in hot, humid regions, or after a period of rainfall. Humid air within the intake passage may condense and accumulate moisture during steady driving which enters the engine and may cause a misfire and a flashing MIL.
B20-025
Service Bulletin - Customers are experiencing a squeaking or creaking from the front suspension area when going over bumps or rough roads due to rubber in the right or left lower control arm bushing contacting the front subframe.
BTI&02152024901
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2024 RDXs with a client complaint of the front wipers inop. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&01222024902
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2024 RDXs with a client complaint of the front wipers inop. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&01022024902
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2024 RDXs with a client complaint of the front wipers inop. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&11272023904
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2023 RDXs with a client complaint of the front wipers inop. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&11272023905
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 RDXs with a client complaint of moisture/condensation in the headlights. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&11082023902
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2023 RDXs with a client complaint of the front wipers inop. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&10302023901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 RDXs with a client complaint of moisture/condensation in the headlights. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&10242023903
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2023 RDXs with a client complaint of the front wipers inop. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&10062023901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020 RDXs with a client complaint of moisture/condensation in the headlights. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&09212023905
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020 RDXs with a client complaint of moisture/condensation in the headlights. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
B23-013
Service Bulletin - The client may notice a loss of auto function, or no function, of the sunroof glass/sunshade due to a Motor-Control Unit error code in the clock frequency check falsely detecting a failure.
BBOM06232023902
Dealer Message - A coaxial cable terminal was not manufactured to proper specifications. An improperly manufactured terminal may lead to poor communication in the media oriented system transport (MOST) bus network which can potentially affect the audio sound quality.
B22-014
Service Bulletin - The rear windshield glass is shattered or broken with no external impact due to an incorrect specification for the rear defroster grid.
BTI&03282023902
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 MDXs & RDXs with a client complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&03132023906
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 MDXs & RDXs with a client complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&02232023904
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 MDXs & RDXs with a client complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL.
BTI&02072023902
Dealer Message- American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 MDXs & RDXs with a client complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&01182023901
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 MDXs & RDXs with a client complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&01032023904
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 MDXs & RDXs with a client complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&12132022902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs & 2020-2022 RDXs with a client complaint of the auto-open/close function on the sunshade/sunroof being lost (client has to continuously press on the button for movement). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&12132022904
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2021 RDXs & TLX L4s with a client complaint of an oil leak or a dealer technician noticing an oil leak from the head cover gasket during a routine maintenance. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&11282022903
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2021 RDXs & TLX L4s with a client complaint of an oil leak or a dealer technician noticing an oil leak from the head cover gasket during a routine maintenance. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&11282022905
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs & 2020-2022 RDXs with a client complaint of the auto-open/close function on the sunshade/sunroof being lost (client has to continuously press on the button for movement). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&10252022902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs & 2020-2022 RDXs with a client complaint of the auto-open/close function on the sunshade/sunroof being lost (client has to continuously press on the button for movement). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&10212022903
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2021 RDXs & TLX L4s with a client complaint of an oil leak or a dealer technician noticing an oil leak from the head cover gasket during a routine maintenance. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BBTS221001
Tech Line Article - If you are inspecting an MDX/RDX and notice a loss of auto function or no function of the sunroof/sunshade, please try these steps before removing any parts or trying any other repairs.
BTI&10062022906
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs & 2020-2022 RDXs with a client complaint of the auto-open/close function on the sunshade/sunroof being lost (client has to continuously press on the button for movement). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&10062022908
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2021 RDXs & TLX L4s with a client complaint of an oil leak or a dealer technician noticing an oil leak from the head cover gasket during a routine maintenance. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
B21-014
Service Bulletin - (Repair Procedure Revision) Due to swelling of the fuel pump motor impeller, the fuel pump may seize and stop working. If this occurs, the check engine light may be displayed with DTC P0087 (Fuel Rail Pressure Too Low) stored, the engine may not start, or the engine could stall while driving, increasing the risk of a crash. Replace the fuel pump motor.
BTI&09152022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs & 2020-2022 RDXs with a client complaint of the auto-open/close function on the sunshade/sunroof being lost (client has to continuously press on the button for movement). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
B21-029
Service bulletin - As of August 23, 2022, the Product Improvement Campaign has ended. The TCU can no longer be updated using Over The Air updates. If the customer needs to restore TCU services, the only option is to replace the TCU. This would be done as a customer pay repair.
B22-016
Dealer message - Audio sound stops and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST ring break conditions.
ONLP6B08082022
Customer letter - Our records indicate that a Product Update has not been completed on this vehicle . The audio/information screen may show the clock being off by 1 hour. To correct this, an audio software update is available. Acura strongly recommends updating your vehicle as soon as possible.
BTI&07212022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs & 2020-2022 RDXs with a client complaint of the auto-open/close function on the sunshade/sunroof being lost (client has to continuously press on the button for movement). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&07052022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs & 2020-2022 RDXs with a client complaint of the auto-open/close function on the sunshade/sunroof being lost (client has to continuously press on the button for movement). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&06202022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs & 2020-2022 RDXs with a client complaint of the auto-open/close function on the sunshade/sunroof being lost (client has to continuously press on the button for movement). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&06162022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&06092022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
24142_acura_6gb_
Notice - Our records indicate that a PRODUCT IMPROVEMENT UPDATE has not been completed on this vehicle (Vehicle Identification Number [VIN NUMBER]). The date for updating vehicles was extended from February 22, 2022 to August 22, 2022. As of August 23, 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported. The Telematics Control Unit (TCU) using the Over the Air (OTA) update is required to connect to the VoLTE network to continue communications. Acura strongly recommends updating your vehicle as soon as possible, or risk having to replace the TCU at your cost.
BTI&06022022902
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&05172022902
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&05122022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BPO05022022901
Dealer message - American Honda is investigating a potential quality concern with RDX Accessory Cross Bar kit. Due to this investigation, American Honda is requesting all dealers to return any uninstalled inventory to American Honda for investigation and validation by the supplier.
BTI&04192022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&04132022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&04052022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&04052022902
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&03292022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&03292022902
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&03282022903
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&03222022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&03222022903
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&03112022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&03112022902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&03112022904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&03082022902
Dealer Message -American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BTI&03032022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&03032022902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BBTS220101
Tech Line Summary Article - We are getting reports of a popping noise coming from the left and right sides of the rear area of the roof near the panoramic sunroof assembly. Before replacing the sunroof frame assembly to address the noise, do a mounting bolt retorque procedure. Then, verify if the noise is still present before replacing the frame assembly.
BTI&02222022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BTI&02222022902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&02222022904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&02222022906
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&02172022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&02172022904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&02092022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&02092022902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&02072022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&02042022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BTI&02032022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&02012022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&01272022
Dealer Message -American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&01212022902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&01202022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BTI&01192022902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for 2019-2021 RDX with a customer complaint of a damaged rear door weatherstrip. To better understand the cause of this condition, AHM would like to obtain images of the weatherstrip before you attempt any repairs.
BTI&01192022903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&01192022904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&01072022
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain pictures of the sunroof seal prior to you attempting a repair of any kind.
BTI&01042022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&01042022902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain images of the sunroof seal prior to you attempting a repair of any kind.
BTI&01032022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BTI&01032022904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&01032022906
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for 2019-2021 RDX with a customer complaint of a damaged rear door weatherstrip. To better understand the cause of this condition, AHM would like to obtain images of the weatherstrip before you attempt any repairs.
B20-046
Service Bulletin - The Heads Up Display (HUD) image appears blurry, faded, discolored, or distorted.
BTI&12152021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&12152021905
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
ONL6GB12142021
Owner Notification Letter - In February of 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported. The Telematics Control Unit (TCU) using the Over the Air (OTA) update is required to connect to the VoLTE network to continue communications. Acura strongly recommends updating your vehicle as soon as possible.
BBOM12032021901
Dealer Message - Today, December 3, 2021, Acura is announcing a product improvement campaign (PIC) for certain 2019-2021 RDX vehicles to update the telematics control unit (TCU) software for an upcoming network service change. Perform an iN VIN status inquiry to determine which units in your inventory are affected.
BTI&12032021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs & 2022 MDXs with a client complaint of deformed or damaged sunroof seals. To better understand the cause of this condition, AHM would like to obtain images of the sunroof seal prior to you attempting a repair of any kind.
BTI&11292021904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&11292021909
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&11292021912
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
B21-028
Service Bulletin - The MIL comes on with DTC P061B (PCM Internal Malfunction) is stored.
BTI&11162021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BTI&11162021904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
B21100A
ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored. If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.
BTI&11092021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2021-2022 RDXs with a client complaint of a brake noise. The noise can be described as a squeal. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&10302021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&10302021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&10252021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BTI&10132021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTI&10122021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs & 2022 MDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&10052021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS10012021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 RDXs with a client complaint of a rattle noise coming from the Head-Up Display (HUD). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&10012021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BPaS09272021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS09232021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BJA17882
Job Aid - This job aid contains information on the MOST Bus Network and troubleshooting information for common problems.
BTI&09102021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS09072021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 RDXs with a client complaint of a rattle noise coming from the Head-Up Display (HUD). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&09072021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
B21-027
Service Bulletin - The ACC system error message comes on while driving when outside temperatures are low/near freezing.
B21080A
ServiceNews Article - When returning the vehicle to the client, inform them that if the message Adaptive Cruise Control System Problem comes back on when the vehicle is driven in freezing conditions, it is likely because of snow or ice buildup on the radar. Advise the client of the following procedure to clean the front grille where the radar is located.
B20-032
Service Bulletin - The AWD indicator comes on with DTC C1843-62 (left rear differential fluid pressure deviation) and/or DTC C1844-62 (right rear differential fluid pressure deviation).
BPaS08302021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 MDXs, RDXs & TLXs with a client complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected), P0171 & P0174 (Rear/Front Bank Fuel System Too Lean), or P219A&B (Air-Fuel Ratio Variation of Cylinder) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS08192021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 RDXs with a client complaint of a rattle noise coming from the Head-Up Display (HUD). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&08192021904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BTI&08192021906
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BPaS07302021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 RDXs with a client complaint of a rattle noise coming from the Head-Up Display (HUD). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&07302021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or will not move in the closing direction from any position. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&07302021904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS07232021
Dealer Message - American Honda Motor Co., Inc. has agreed to a proposed class action settlement relating to Infotainment System components on the 2019 and 2020 RDX. AHM will provide additional details to its authorized Acura dealers if and when the Court grants final approval of the settlement. Should you have any questions in the interim, please visit www.infotainmentsettlement.com
BPaS07092021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 RDXs with a client complaint of a rattle noise coming from the Head-Up Display (HUD). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&07072021904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or not close at all. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BTI&06152021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or not close at all. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
B21-021
Service Bulletin - The MIL comes on with DTC P0236 (Turbocharger Boost Sensor Circuit Range/Performance Problem) stored.
BTI&06012021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BTI&05282021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or not close at all. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
BPOC05102021
Dealer Message - On February 18, 2021, American Honda announced a warranty extension for certain 2019-2020 RDX vehicles. This warranty extension covers communication issues in the MOST bus network where the vehicle may experience popping or crackling from the speakers, a blank display, no sound from the audio system, a Network Loss message, center display staying on after turning the vehicle to the OFF mode with the door open, display switches between the Day Mode and Night Mode, the "Drive mode not available" message appears, or the disclaimer message is stuck on.
BPaS04292021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the sunshade or sunroof closing partially before reversing open or not close at all. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ONLF9O04232021
Owner Notification Letter - Please be advised that there was a printing error in a letter you recently received regarding the above-mentioned warranty extension. Acura is adding an additional 2,000 miles to this extension. Please note that the warranty coverage for the MOST bus network on your vehicle is 6 years or 74,000 miles from the original date of purchase, whichever comes first. This notification replaces the previous letter you may have received. We apologize for any inconvenience this error may have caused you. What is the reason for this Warranty Extension? On some 2019 RDX models, a loose connection in the MOST bus network may cause the following: - A popping or crackling from the speakers, a blank display, or no sound from the audio system - Network Loss and/or Drive Mode Not Available Messages or the disclaimer message stuck on - The center display staying on after turning the vehicle to the OFF mode with the door open - Display switches between the Day Mode and Night Mode On some 2020 RDX models, a loose connection in the MOST bus network may cause the following: - A popping or crackling from the speakers, a blank display, or no sound from the audio system - A Network Loss message For vehicles that display any of the above respective symptoms, American Honda is extending the warranty for the MOST bus network on these vehicles to 6 years or 74,000 miles from the original date of purchase, whichever comes first.
ONLF9O04222021
Owner Notification Letter - On some 2019 RDX models, a loose connection in the MOST bus network may cause the following: - A popping or crackling from the speakers, a blank display, or no sound from the audio system - Network Loss and/or Drive Mode Not Available Messages or the disclaimer message stuck on - The center display staying on after turning the vehicle to the OFF mode with the door open - Display switches between the Day Mode and Night Mode On some 2020 RDX models, a loose connection in the MOST bus network may cause the following: - A popping or crackling from the speakers, a blank display, or no sound from the audio system - A Network Loss message For vehicles that display any of the above respective symptoms, American Honda is extending the warranty for the MOST bus network on these vehicles to 6 years or 74,000 miles from the original date of purchase, whichever comes first.
B21-009
Service Bulletin - A loose connection in the MOST bus network is causing a popping or crackling from the speakers, a blank display, or no sound from the audio system. You may also see a Network Loss message, Center Display Unit Stays On with Ignition Turned to OFF and Door Open, display switches between the Day Mode and Night Mode, the Drive mode not available message appears, or Disclaimer is stuck on.
ONLF9O04052021
Owner Notification Letter - On some 2019 RDX models, a loose connection in the MOST bus network may cause the following: -A popping or crackling from the speakers, a blank display, or no sound from the audio system -Network Loss and/or Drive Mode Not Available Messages or the disclaimer message stuck on -The center display staying on after turning the vehicle to the OFF mode with the door open -Display switches between the Day Mode and Night Mode On some 2020 RDX models, a loose connection in the MOST bus network may cause the following: -A popping or crackling from the speakers, a blank display, or no sound from the audio system -A Network Loss message For vehicles that display any of the above respective symptoms, American Honda is extending the warranty for the MOST bus network on these vehicles to 6 years or 72,000 miles from the original date of purchase, whichever comes first.
BPaS03252021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS02262021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
B20-031
Service Bulletin - There is a popping or crackling from the speakers, a blank display, or no sound from the audio system. You may also see a Network Loss message, the center display staying on after turning the vehicle to the OFF mode with the door open, display switches between the Day Mode and Night Mode, the Drive mode not available message appears, or the disclaimer message stuck on.
BBOM02182021
Dealer Message - Today, February 18, 2021, Acura is announcing a warranty extension for certain 2019-20 RDX vehicles. This warranty extension covers communication issues in the MOST bus network where the vehicle may experience popping or crackling from the speakers, a blank display, no sound from the audio system, a Network Loss message, center display staying on after turning the vehicle to the OFF mode with the door open, display switches between the Day Mode and Night Mode, the "Drive mode not available" message appears, or the disclaimer message is stuck on. Acura is extending the warranty for the MOST bus network connectors on these vehicles to 6 years or 72,000 miles from the original date of purchase, whichever comes first.
BPaS02102021906
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS01222021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
B21010C
ServiceNews Article - It has been found that when replacing the PCM/ECM, the Dynamic Drive mode images - normally displayed on the center display - no longer appear. In order to prevent this, make sure that the software version on the infotainment control unit reads D.1.5.1 or higher. If the version is not up to date, you must complete the update by using the OTA function or via USB.
BPaS01062021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS12052020903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS11042020903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS10162020902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS10162020904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS09282020902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS09282020904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front windows when opening or closing. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
BPaS09102020902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS08242020902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS08122020
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS08072020902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 AWD RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS07212020902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 AWD RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS07062020903
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 AWD RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS06222020902
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 AWD RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
B20050B
ServiceNews Article - We've been getting reports that incorrect parts are being ordered when trying to order an infotainment control unit from Denso. Service techs and/or parts specialists are ordering a range of incorrect parts for issues related to this unit. This is due to a change in the Remanufactured Parts Order form.
B20060B
ServiceNews Article - We've been getting reports that incorrect parts are being ordered when trying to order an infotainment control unit from Denso. Service techs and/or parts specialists are ordering a range of incorrect parts for issues related to this unit. This is due to a change in the Remanufactured Parts Order form.
BPaS06182020
Dealer Message - The Service Bulletin 20-031 Popping/Crackling from the Speakers; Display Blank for 19-20 RDX is now available on the iN Service Information site.
BPaS06052020903
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 AWD RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS05192020901
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 AWD RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS05022020903
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 AWD RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
B19-068
Service bulletin - The malfunction indicator lamp (MIL) comes on with DTC P0460 (fuel level sensor [fuel gauge sending unit] out of range). Under certain conditions, the PCM software may misinterpret normal fuel level sensor inputs as a malfunction and set DTC P0460 (fuel level sensor [fuel gauge sending unit] is out of range).
BPaS04162020902
Dealer message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 AWD RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BPaS03302020
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 AWD RDXs with a client complaint of a noise coming from the front dampers while driving. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
BTS200201
Tech Line Summary Article - There was a provisional procedure provided to all field engineers to attempt the repair of certain clients' vehicles that might have experienced issues related to the MOST connectors, resulting in the audio system shutting down and the speakers making popping noises.
B20-004
Service Bulletin - When the front passenger seat is occupied, and the vehicle is turning, a tick or click is heard. There is too much clearance in the front passenger lower seat frame around the area of the seat weight sensor bracket.
BBMV200101
Video Message - It concerns the MOST Bus Network Failure Log covered in service bulletin 19-062. The log helps troubleshoot intermittent MOST bus network failures. These are failures with symptoms that can range from complete signal loss and a blank screen to popping from the speakers. Failures are identified as one of these two possible types 1) sudden signal off and 2) critical unlock. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.
BPP01032020
Dealer Message - The January episode of Tech2Tech is now posted. We've got some valuable information for you, so check it out! This month we're featuring "Check Out the MOST Bus Network Failure Log!"
BBMV200102
Video Message - It concerns the MOST Bus Network Failure Log covered in service bulletin 19-062. The log helps troubleshoot intermittent MOST bus network failures. These are failures with symptoms that can range from complete signal loss and a blank screen to popping from the speakers. Failures are identified as one of these two possible types 1) sudden signal off and 2) critical unlock. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.
B19-062
Service Bulletin - Vehicles with system software version D.1.2.1 or higher now have the capability to log MOST bus network failures.
ONL6GP11082019_1
Owner Notification Letter - On 2019-20 RDX vehicles, the audio/information screen may show the clock being off by 1 hour. To correct this, an audio software update is available. Acura strongly recommends updating your vehicle as soon as possible.
BBTS191001
Tech Line Summary Article - Does your client notice white smudging on the wind deflector? Moisture interacting with the wind deflector is the reason why.
B19-050
Service Bulletin - The Display Audio screen may show the clock off by 1 hour. This is caused by a software issue that stores the incorrect date in the audio unit.
BBTS190901
Tech Line Summary Article - Are your client's complaining that their stored navigation favorites have been lost and they can't add them again after the recent OTA update? This issue can be easily fixed with a factory data reset of the infotainment unit.
BBOM08282019
Dealer Message - Today, August 28, 2019, Acura is announcing a product update for certain 2019-2020 RDX vehicles where the display audio system may not show the correct time. Do an iN VIN status inquiry to determine which units in your inventory are affected.
B19-014
Service Bulletin - A whistling is heard from the center dash area when the engine is running with the A/C system cycling, or a few seconds after the ignition is turned to OFF.
B19070E
ServiceNews Article - Some clients have decided to follow procedures found on the Internet to hack the audio/infotainment unit and download applications that we don't approve or support. This can cause multiple issues ranging from the audio/infotainment unit rebooting to the backup camera staying on all the time.
B19070C
ServiceNews Article - There's a video going around on YouTube and online forums that claims to fix an issue where the audio unit stays on with the ignition turned to OFF. This fix has you run a Hardware Auto Detect from the diagnostic screen. There's just one problem with this fix: if you run it with the audio unit in this failed state, it causes a No Audio Connection or Radio Unavailable message and a loss of sound! If you get any vehicles in for this issue, find out if your client tried this fix. If they did, advise them to not run it again.
B19040C
ServiceNews Article - Are you hearing a popping or crackling from the speakers? This may be due to a connection issue in the MOST bus network, which can be identified by the unique red and green connectors at each component of the infotainment system.
B98015
Special Tool Loan Program: Under TOOLS AVAILABLE FOR LOAN, the list has been updated.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.