Vehicle report

2021 CHRYSLER PACIFICA

Compare every CHRYSLER PACIFICA yearNHTSA and EPA records

Service bulletins

434 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

9100900

Service Bulletin/Repair Instructions

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

9100860

Service Bulletin/Repair Instructions

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

113280

Service Bulletin/Repair Instructions

HOSE AND TUBE - EGR COOLANT

S2208000045 REV.D

Service Bulletin/Repair Instructions

Backup Camera Poor Image Quality Inspection

S2623000046

Service Bulletin/Repair Instructions

Calibration Requirements For The Power Sliding Door Module (PSDM).

S2623000041 REV.A

Service Bulletin/Repair Instructions

Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A

S268A000014

Service Bulletin/Repair Instructions

Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode

112856

Service Bulletin/Repair Instructions

HEATER - ELECTRIC COOLANT

112857

Service Bulletin/Repair Instructions

HEATER - ELECTRIC COOLANT

S1623000028 Rev. K

Service Bulletin/Repair Instructions

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

9100835

Service Bulletin/Repair Instructions

Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

S1623000028 REV.J

Service Bulletin/Repair Instructions

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S2623000040

Service Bulletin/Repair Instructions

Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.

S2623000041

Service Bulletin/Repair Instructions

Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.

S1623000028 REV.I

Service Bulletin/Repair Instructions

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S2623000034

Service Bulletin/Repair Instructions

Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.

08-208-26 REV. A

Service Bulletin/Repair Instructions

Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle.

08-208-26

Service Bulletin/Repair Instructions

111702

Service Bulletin/Repair Instructions

SWITCH - LIFTGATE

08-207-26

Service Bulletin/Repair Instructions

Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay

9100801

Service Bulletin/Repair Instructions

If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance. P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance.

S2523000003 REV.A

Service Bulletin/Repair Instructions

Door Latch, Handle And Ajar Additional Service Information.

08-170-26

Service Bulletin/Repair Instructions

Flash: Power Sliding Door Module (PSDM) System Updates Customers **must** experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle **must** exhibit/set the following Diagnostic Trouble Code (DTC): ● U0140-00 - Lost Communication With Body Control Module. Customers may also comment on one or more of the following: ● Left power sliding door inoperable. ● Right power sliding door inoperable. NOTE: **Doors will open manually** This bulletin involves **reprogramming the left PSDM (PSDML) and the right PSDM (PSDMR)** with the latest available software

S2623000021

Service Bulletin/Repair Instructions

The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would Intermittently Not Function.

S1623000028 REV.H

Service Bulletin/Repair Instructions

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S2623000017

Service Bulletin/Repair Instructions

Hood Ajar Message On Cluster.

S2623000015

Service Bulletin/Repair Instructions

The Customer May Notice a Popping Noise When Opening or Closing Either Sliding Door.

18-044-26

Service Bulletin/Repair Instructions

Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) ● P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) ● P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) ● P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) ● P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) ● P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) ● P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) ● P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) ● P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) ● P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) ● P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** ● P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** ● P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** ● P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** ● P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** ● P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: ● **Oil Level High Warning in the Instrument Panel Cluster (IPC).** ● Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. ● Vehicle is not heating up fast enough at freezi

S2602000002

Service Bulletin/Repair Instructions

Creaking/Groaning Noise Coming from The Front End

S2208000045 REV.C

Service Bulletin/Repair Instructions

Backup Camera Poor Image Quality Inspection

S2608000010

Service Bulletin/Repair Instructions

Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)

S1408000384 REV.J

Service Bulletin/Repair Instructions

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

110603

Service Bulletin/Repair Instructions

SPEAKER - NONE

110604

Service Bulletin/Repair Instructions

SPEAKER - NONE

18-027-26

Service Bulletin/Repair Instructions

Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, SYMPTOM: a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ● **P152F - Engine Hood Switch 2 / Engine Hood Switch 1 Correlation.** ● U0418-00 - Implausible Data Received From Brake System Control Module 1. ● P061A - Level 2 Torque Performance. Customers may also experience one or more of the following: ● **Engine Stop/Start (ESS) is inoperable.** ● Battery depletes. ● Rough shifting while driving. ● Driveline bumps and rumbles when lightly applying the accelerator pedal in traffic or at other low vehicle speeds such as parking lot maneuvers. ● Transmission hard upshifts, rough/bump during low gear 1-2 and 2-3 at 40-64 kph (25-40 mph). This bulletin involves reprogramming the PCM with the latest available software.

03D Campaign

Other

Fleet Campaign Parts Ordering Process (03D)

110447

Service Bulletin/Repair Instructions

WATER PUMP

110448

Service Bulletin/Repair Instructions

WATER PUMP

S228A000025 REV.A

Service Bulletin/Repair Instructions

Harman R1H Uconnect 5 Radio Software Flash Error Codes

S268A000008

Service Bulletin/Repair Instructions

Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19 or B1570-93

S2623000007

Service Bulletin/Repair Instructions

The Handsfree Kick Feature Does Not Work Or Works Intermittently.

S1408000384 REV.I

Service Bulletin/Repair Instructions

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

S2623000006

Service Bulletin/Repair Instructions

Washer Fluid Warning Lamp Illuminated When Reservoir Is Full

109997

Service Bulletin/Repair Instructions

ACTUATOR - TRANSFER CASE

109724

Service Bulletin/Repair Instructions

Water Pump & Chain Case Cover

109727

Service Bulletin/Repair Instructions

Water Pump & Chain Case Cover

S2408000114 REV.B

Service Bulletin/Repair Instructions

Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)

9100735

Service Bulletin/Repair Instructions

Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only

S258A000021

Service Bulletin/Repair Instructions

Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.

S2508000102

Service Bulletin/Repair Instructions

Intermittent Uconnect Box Requires Service Message. TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562

S2509000009

Service Bulletin/Repair Instructions

Engine Oil Leak

105646

Service Bulletin/Repair Instructions

MODULE - STEERING CONTROL & COLUMN

21-040-25

Service Bulletin/Repair Instructions

948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P1DB7-00 - Torque Converter Clutch Performance.

9100670

Service Bulletin/Repair Instructions

Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes. This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.

S2519000008 REV.A

Service Bulletin/Repair Instructions

Noise From Front End While Steering Or Turning The Steering Wheel.

S2218000003 REV.B

Service Bulletin/Repair Instructions

Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On. There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:

23-008-25 REV. A

Service Bulletin/Repair Instructions

Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*

107211

Service Bulletin/Repair Instructions

HOSE AND TUBE - EGR COOLANT

02-002-25 REV. A

Service Bulletin/Repair Instructions

Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

S2519000008

Service Bulletin/Repair Instructions

Noise From Front End While Steering Or Turning The Steering Wheel.

31-001-25 REV. A

Service Bulletin/Repair Instructions

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

31-001-25

Service Bulletin/Repair Instructions

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates

S258A000017

Service Bulletin/Repair Instructions

Door speaker Inoperative or No Sound

S2509000001 REV.B

Service Bulletin/Repair Instructions

Engine Rattle Noise

S2422000001 REV.D

Service Bulletin/Repair Instructions

Tire Pressure Monitor (TPM) Service Information. TPM Lamp On.

S2208000138 REV.B

Service Bulletin/Repair Instructions

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

9100622

Service Bulletin/Repair Instructions

When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.

9100616

Service Bulletin/Repair Instructions

Telematics Box Module Verify Z part number availability. Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.

S2408000072 REV.A

Service Bulletin/Repair Instructions

Power Sliding Door Inoperative or Intermittently Will Not Open or Close

9100614

Service Bulletin/Repair Instructions

ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine. Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.

S2523000057

Service Bulletin/Repair Instructions

1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.

S2523000050

Service Bulletin/Repair Instructions

Vibration From Engine Or Powertrain. Powertrain Mounting Neutralization Procedure. Discussion: Service information is in the process of being updated to include powertrain mount installation best practices. The new procedure will neutralize the mounts to lessen or remove unwanted mount tension that can lead to vibration complaints.

02-002-25

Service Bulletin/Repair Instructions

Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

09-011-25

Service Bulletin/Repair Instructions

Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0301 - Cylinder 1 Misfire. ● P0302 - Cylinder 2 Misfire. ● P0303 - Cylinder 3 Misfire. ● P0304 - Cylinder 4 Misfire. ● P0305 - Cylinder 5 Misfire. ● P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: ● Rough idle. ● Valvetrain noise.

S2323000002 REV.A

Service Bulletin/Repair Instructions

Washer Light On And Will Not Turn Off After Adding Washer Solvent.

S2423000026 REV.A

Service Bulletin/Repair Instructions

Power Sliding Door Will Not Power Open And/Or Close Automatically.

9100498 Rev 3

Service Bulletin/Repair Instructions

3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.

S2408000114 REV.A

Service Bulletin/Repair Instructions

Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)

S258A000013

Service Bulletin/Repair Instructions

AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).

9100347 Rev 1

Other

3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done

9100546

Service Bulletin/Repair Instructions

Display Verify Z part number availability. Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.

S2509000004

Service Bulletin/Repair Instructions

Misfire DTCs, Rough Idle, Valvetrain Noise

S2509000001 REV.A

Service Bulletin/Repair Instructions

Engine Rattle Noise

103952

Service Bulletin/Repair Instructions

APPLIQUE - B & C PILLAR

9100471

Service Bulletin/Repair Instructions

CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM.

103525

Service Bulletin/Repair Instructions

HORN AND BRACKET - NONE

S2509000002

Service Bulletin/Repair Instructions

Engine Noise

S258A000009

Service Bulletin/Repair Instructions

Apple CarPlay Does Not Complete The First Initial Wireless Connection.

9100498 REV 1

Service Bulletin/Repair Instructions

3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.

103290

Service Bulletin/Repair Instructions

VALVE - FUEL VAPOR

S2108000015 REV.J

Service Bulletin/Repair Instructions

Uconnect Box Require Service Message

08-039-25

Service Bulletin/Repair Instructions

Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.37 to 4.38 Customers may not experience the following: ● Update URL’s for ADA’s whitelist – to collect data from ADAS customer. No customer impact. No customer symptoms. Other Software Enhancements included: ● Improves vehicle data communication with server for App data management performance.

9100499

Service Bulletin/Repair Instructions

Touchscreen For ALL infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available. Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process

S2509000001

Service Bulletin/Repair Instructions

Engine Rattle Noise

9100498

Service Bulletin/Repair Instructions

103263

Service Bulletin/Repair Instructions

RESERVOIR - COOLANT

S1408000384 REV.H

Service Bulletin/Repair Instructions

S2523000003

Service Bulletin/Repair Instructions

Door Latch, Handle And Ajar Additional Service Information.

21-001-25

Service Bulletin/Repair Instructions

Internal Transmission Wiring Connector Short Warranty Extension XN1 This bulletin involves replacing the transmission. *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** ● P0A3F - Drive Motor A Position Sensor 1 Circuit. ● P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ● P0A45 - Drive Motor B Position Sensor 1 Circuit. ● P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ● Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ● Hybrid Control Processor (HCP). ● Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM

S1408000384 REV.G

Service Bulletin/Repair Instructions

9100468

Service Bulletin/Repair Instructions

FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual. If the Filter is restricted or blocked then replace the part. For customers that drive light duty trucks in extreme dusty and dirty road conditions, please reference information only TSB 25-009-24 for an available MOPAR Dual EVAP Filter kit that is customer paid.

9100445

Service Bulletin/Repair Instructions

Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair.

S2208000045 REV.B

Service Bulletin/Repair Instructions

Backup Camera Poor Image Quality Inspection

S2223000036 REV.A

Service Bulletin/Repair Instructions

Reverse View Camera Inoperative After Recent Repair

S2422000001 REV.C

Service Bulletin/Repair Instructions

Tire Pressure Monitor (TPM) Service Information. TPM Lamp On.

100770

Service Bulletin/Repair Instructions

SWITCH AND BEZEL - FRONT DOOR

99965

Service Bulletin/Repair Instructions

MODULE - INVERTER

S2408000101

Service Bulletin/Repair Instructions

After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for the Warning Chime

03-008-24

Service Bulletin/Repair Instructions

Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB).

S2423000035

Service Bulletin/Repair Instructions

Liftgate Inoperative And Or Intermittently Will Not Open Or Close.

08-170-24

Service Bulletin/Repair Instructions

Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● U0140-00 - Lost Communication With Body Control Module. Customers may comment on one or more of the following: ● Left power sliding door inoperable. ● Right power sliding door inoperable. This bulletin involves updating the PDSM with the latest available software.

31-001-24

Service Bulletin/Repair Instructions

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

S2423000002

Service Bulletin/Repair Instructions

2 nd Row Seat Does Not Fold Using Easy Entry Handle.

97962

Other

MOTOR - BLOWER WITH WHEEL

S1408000384 REV.F

Service Bulletin/Repair Instructions

S228A000005 REV.D

Service Bulletin/Repair Instructions

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)

S2423000031

Service Bulletin/Repair Instructions

Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close

S2307000002 REV.B

Service Bulletin/Repair Instructions

Suspected Engine Coolant Leak

98323

Other

MODULE - TELEMATICS

S1908000050 REV.A

Service Bulletin/Repair Instructions

Checking Radio Software Level On A VP2 Radio

S2423000026

Service Bulletin/Repair Instructions

Power Sliding Door Will Not Power Open And/Or Close Automatically.

9100347

Service Bulletin/Repair Instructions

3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done

08-125-24

Service Bulletin/Repair Instructions

Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 4.34 and 4.36 to 4.37 Improving app connectivity. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 4.34 and 4.36 to 4.37. NOTE: National launch for this FOTA update is expected to begin May 31, 2024 for RU, WD and June 30, 2023 for MP.

S2423000025

Service Bulletin/Repair Instructions

3rd Row Seat Headrest Will Not Stay Up On 60% Seat.

97961

Other

BRUSH - VACUUM

S2307000002 REV.A

Service Bulletin/Repair Instructions

Suspected Engine Coolant Leak

S2408000044

Service Bulletin/Repair Instructions

HCP Stuck In Plant Mode. Red Wrench Light On, Electric Drive Modes Disabled

9100337

Service Bulletin/Repair Instructions

PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.

S2208000020

Service Bulletin/Repair Instructions

Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)

9100287

Service Bulletin/Repair Instructions

Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014

0800624A

Service Bulletin/Repair Instructions

Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.

ReferenceY40A

Service Bulletin/Repair Instructions

Revised Customer Satisfaction Notification Y40 ? Control Module Software Updates

ReferenceY40

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Y40 Control Module Software Updates

S1408000384

Service Bulletin/Repair Instructions

11646

Service Bulletin/Repair Instructions

International Warranty Bulletin ID-24-01 (XN1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU)

2100124

Service Bulletin/Repair Instructions

Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0A3F - Drive Motor A Position Sensor 1 Circuit. ? P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ? P0A45 - Drive Motor B Position Sensor 1 Circuit. ? P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ? Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ? Hybrid Control Processor (HCP). ? Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission.

S238A000058

Service Bulletin/Repair Instructions

Radio Navigation Displays Message ?No Maps Available?

9100276

Service Bulletin/Repair Instructions

Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.

S2208000041

Service Bulletin/Repair Instructions

Vehicle Only Runs in Gas Mode, Will Not Go into Electric Mode with or Without the MIL Lamp On

S2309000013

Service Bulletin/Repair Instructions

Verifying Camshaft Diagnosis

S2008000185

Service Bulletin/Repair Instructions

Uconnect 5 Voice Recognition Options

S2308000059

Service Bulletin/Repair Instructions

Check Charge Cable Message Appears on Cluster

S238A000047

Service Bulletin/Repair Instructions

Humming Noise Through Speakers While Vehicle Is Off

S2223000058

Service Bulletin/Repair Instructions

Water Leak At Upper D-pillar Or Liftgate Area

9004452

Service Bulletin/Repair Instructions

CAMERA, Rear View Prior to replacement, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.

9100224

Service Bulletin/Repair Instructions

SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one.

9100229

Service Bulletin/Repair Instructions

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

9100226

Service Bulletin/Repair Instructions

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

S2208000011

Service Bulletin/Repair Instructions

Wireless Qi Charger Not Charging

9100212

Service Bulletin/Repair Instructions

PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.

S2307000002

Service Bulletin/Repair Instructions

Suspected engine coolant leak.

93023

Service Bulletin/Repair Instructions

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)

93120

Service Bulletin/Repair Instructions

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

S2008000132

Service Bulletin/Repair Instructions

Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set for Ambient Air Temp Senso

2400623

Service Bulletin/Repair Instructions

A/C Diagnostic LOP Change

93005

Service Bulletin/Repair Instructions

Warranty Bulletin D-22-17 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)

93019

Service Bulletin/Repair Instructions

FCA Caribbean Warranty Bulletin ID-22-23 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)

2100823

Service Bulletin/Repair Instructions

Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0A3F - Drive Motor A Position Sensor 1 Circuit. ? P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ? P0A45 - Drive Motor B Position Sensor 1 Circuit. ? P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ? Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ? Hybrid Control Processor (HCP). ? Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission.

0819923

Service Bulletin/Repair Instructions

Radio Firmware Over The Air (FOTA) Update from R16.28 or R17.98 to R17.99 Software Version Customers may experience one or more of the following: ? Radio resets at times. ? Wireless disconnects. ? Intermittent display screen blank. ? Radio slow to respond and lockup. ? Radio inoperative intermittently. ? Apps not able to update. Additional enhancement included with this software update: ? CarPlayT and Android AutoT improvements and robustness added. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from R16.28 and R17.98 (RU) and from R17.98 (WD) to R17.99. NOTE: The National campaign for this FOTA update launched September 8, 2023.

0819823

Service Bulletin/Repair Instructions

Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.29C to 4.36 Customers may experience one or more of the following: ? Uconnect Box requires service message at start up. ? Losing Wi-Fi Hotspot streaming connection: internet data is not reliable. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). ? LED blinking on overhead console after ignition cycle. These conditions do not affect the rear view camera display. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from 4.29c to 4.36. NOTE: The national launch for the FOTA is expected to begin September 08, 2023.

S2108000093

Service Bulletin/Repair Instructions

Apple CarPlay Does Not Work Or Not Connecting

9100196

Service Bulletin/Repair Instructions

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used

ZD7

Service Bulletin/Repair Instructions

Customer Satisfaction Notification ZD7 - Radio Software update

S2323000058

Service Bulletin/Repair Instructions

Power Sliding Door Will Not Open And Or Close.

0817523

Service Bulletin/Repair Instructions

Telematics Box Module (TBM) wiTECH update to 4.36 Customers may experience one or more of the following: ? Uconnect box requires service message (Fig. 1) . ? Uconnect box backup ?battery low? message on the radio. ? WiFi hotspot streaming lost. ? Rear mirror LED blinking after ignition cycle. ? Uconnect App charge schedule / climate schedule setup issue. ? Customer not seeing profile or other vehicle information on the mobile app. This bulletin involves updating the TBM software from 4.29d to 4.36.

S238A000034

Service Bulletin/Repair Instructions

USB Hub In-Operable

92181

Service Bulletin/Repair Instructions

Warranty Bulletin D-22-17 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)

92186

Service Bulletin/Repair Instructions

FCA Caribbean Warranty Bulletin ID-22-23 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)

81A

Service Bulletin/Repair Instructions

Customer Satisfaction Notification 81A - Radio Features

ReferenceZD7

Service Bulletin/Repair Instructions

Customer Satisfaction Notification ZD7 - Radio Software Update

S238A000009

Service Bulletin/Repair Instructions

Rear Seat Entertainment Tab On Radio Intermittently Disappears

BulletinA

Service Bulletin/Repair Instructions

Customer Satisfaction Notification ZD7 - Radio Software Update

S2309000002

Service Bulletin/Repair Instructions

MIL lamp-on. Engine noise, rattle. Misfire or rough running.

0700723

Service Bulletin/Repair Instructions

Water Quality When Mixed With Engine Coolant

S2323000021

Service Bulletin/Repair Instructions

Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating. C0604- Active Air Dam Control Performance

9100133

Service Bulletin/Repair Instructions

ROCKER ARM ASSY - ROLLER ROCKER Case 1.- Before replacing the intake or exhaust rocker arms due to an abnormal ticking noise, please check that the INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head (no need to replace rocker arms). The noise can occur at low or high RPMs, and at low or high temperatures. There are no Diagnostic Trouble Codes (DTC)s present. Case 2.- If the INTAKE camshaft or INTAKE rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).

9100143

Service Bulletin/Repair Instructions

PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. If the engine is equipped with the AC/AD LEVEL PSU right intake camshaft PN 05047913AC or AD (new version), camshaft should NOT be replaced. Case 2) If the intake camshaft or intake rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).

9100142

Service Bulletin/Repair Instructions

Mirror

0810323

Service Bulletin/Repair Instructions

Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of the following: ? Uconnect pop up box error or requires service message. ? Losing WiFi Hotspot streaming connection: internet data is not reliable. ? LED blinking on overhead console after ignition cycle. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from (WD - 4.27i.) and (RU - 4.29d) to 4.36.

1804823

Service Bulletin/Repair Instructions

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

S238A000018

Service Bulletin/Repair Instructions

Uconnect Box Error Message With Active Or Stored Diagnostic Trouble Codes (DTC) B22A9-96, B1570-93, B1E21-96

90217

Service Bulletin/Repair Instructions

Warranty Bulletin D-23-07 (XE1) Eflite Si-eVT Transmission - Certain 2017 ? 2023 Chrysler Pacifica (RU)

ID2307

Service Bulletin/Repair Instructions

FCA CARIBBEAN WARRANTY BULLETIN

9003357A

Service Bulletin/Repair Instructions

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

9003357a

Service Bulletin/Repair Instructions

S238A000008

Service Bulletin/Repair Instructions

Hybrid Pages Not Updating Properly

S2108000015

Service Bulletin/Repair Instructions

Uconnect Box Require Service Message

9003357

Service Bulletin/Repair Instructions

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

3100123

Service Bulletin/Repair Instructions

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

S2123000023

Service Bulletin/Repair Instructions

The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually

9100129

Service Bulletin/Repair Instructions

Integrated Dual Charging Module Before replacing the IDCM part please follow the appropriate service procedure for DTC P0D27, ensure to clear the codes and perform a charging test. If the codes come back again, proceed with the replacement.

S1623000028 Rev.

Service Bulletin/Repair Instructions

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

S2323000002

Service Bulletin/Repair Instructions

Washer Light On And Will Not Turn Off After Adding Washer Solvent.

31-002-22

Service Bulletin/Repair Instructions

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

88094

Service Bulletin/Repair Instructions

Warranty Bulletin D-22-17 2017?2023 (Current) Chrysler Pacifica (RU) and 2013?2016 Chrysler Town & Country/2013?2020 Dodge Caravan (RT) - Corrosion ? Complete Hood Panel Warranty Claim

S228A000005 Rev.

Service Bulletin/Repair Instructions

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)

9100008

Service Bulletin/Repair Instructions

Telematic box module 2

9100096

Service Bulletin/Repair Instructions

Base Headlamp Bright, Base Headlamp Black

Z76

Service Bulletin/Repair Instructions

Electric Vehicle Mode Unavailable

S2208000138RevA

Service Bulletin/Repair Instructions

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

S2208000073RevA

Service Bulletin/Repair Instructions

No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement

Recall Notificat

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Z76 Electric Vehicle Mode Unavailable

S228A000003

Service Bulletin/Repair Instructions

Uconnect Box Error Message On Radio Screen And Diagnostic Trouble Code (DTC) code B22A9-96 Set

3100122

Service Bulletin/Repair Instructions

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

S2208000020RevA

Service Bulletin/Repair Instructions

Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)

S228A000017

Service Bulletin/Repair Instructions

Battery Drain Suspected or "Identified" From USB or Media Hub

S2223000057

Service Bulletin/Repair Instructions

Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement

S2008000075RevA

Service Bulletin/Repair Instructions

No Start, Start Stop Inoperative, Cluster Message Service Start Stop System

S2208000138

Service Bulletin/Repair Instructions

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

S228A000014

Service Bulletin/Repair Instructions

Uconnect Box Require Service Message

0812922

Service Bulletin/Repair Instructions

Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the BCM with the latest available software. Customers may experience: When parked, power liftgate opens inadvertently without any customer input. Overhead incandescent lights are delayed four seconds after door opening. (This applies to 516 Sales Code only).

1805022REVA

Service Bulletin/Repair Instructions

Flash: Powertrain Control Module (PCM) Updates This bulletin involves updating the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may notice one or more of the following DTCs have been set: P1AC6-00 - MCPA Crankshaft Position Signal Sensor Performance. P0335 - Crankshaft Position Sensor Circuit. P0339 - Crankshaft Position Sensor Intermittent. P0031 - O2 Sensor 1/1 Heater Circuit Low. P0032 - O2 Sensor 1/1 Heater Circuit High. P0037 - O2 Sensor 1/2 Heater Circuit Low. P0038 - O2 Sensor 1/2 Heater Circuit High. P0051 - O2 Sensor 2/1 Heater Circuit Low. P0052 - O2 Sensor 2/1 Heater Circuit High. P0057 - O2 Sensor 2/2 Heater Circuit Low. P0058 - O2 Sensor 2/2 Heater Circuit High. P0340 - Camshaft Position Sensor Circuit - Bank 1 Sensor A. P0345 - Camshaft Position Sensor Circuit - Bank 2 Sensor A. P0365 - Camshaft Position Sensor Circuit - Bank 1 Sensor B. P0390 - Camshaft Position Sensor Circuit - Bank 2 Sensor B. The following modules need to be flashed for this update to be effective, the following modules are all to be updated along with this PCM update:Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) or also known as Power Inverter Module (PIM).

9004527

Service Bulletin/Repair Instructions

Valve Cover Gasket It is advised to replace the full valve cover assembly if you are experiencing a valve cover leak Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI (right side) or 04893799AH (left side)includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content to facilitate fast track shipment of failed part.

9004552

Service Bulletin/Repair Instructions

Battery Coolant Level Sensor, Battery Coolant Bottle Pacfica Hybrid only - If customer comes into dealership with a "Service Hybrid System" message on cluster AND scan / WiTech report shows evidence of a P2BE0-00 fault code, please contact the following individual prior to servicing the vehicle: P2BE0-00 - HYBRID/EV BATTERY COOLANT LEVEL FCA Redacted Content If possible, please capture a picture of the coolant level on battery bottle before replacing any components in the area (sensor, bottle, etc.). Requesting picture be attached to claim information. If no response within 15 minutes, proceed with repair.

S228A000009RevA

Service Bulletin/Repair Instructions

: Wireless Charging Pad Slow Wireless Charging, No Wireless Charging

S1708000246RevB

Service Bulletin/Repair Instructions

Security Gateway (SGW) Module Theory and Operation

S228A000009

Service Bulletin/Repair Instructions

An incorrect PDF document S228A000004 Rev. A - Panasonic VP4R Wi-Fi New Enrollment Pause was uploaded for this communication during publishing and was corrected with S228A000009 Rev. A

S2208000124

Service Bulletin/Repair Instructions

U0184 Loss Communication With Radio Setting In Multiple Modules

9004456

Service Bulletin/Repair Instructions

LATCH, Sliding Door (Right / Left) For any RU vehicle with presence of a B2500 fault code (active / stored / pending), please refer to the following steps: 1. Please verify proper functionality of both sliding doors (power or manual) through all inputs (overhead console, key fob, handle grab). 2. If sliding doors operate as expected, do NOT replace sliding door latch(es). 3. If service is required, and your Dealership is located in the Detroit Metro Area please contact FCA Redacted Content, prior to replacing any sliding door latch(es). If no response in 15 minutes, proceed with repair. 4. If possible, please provide any / all information in the repair order narrative regarding status of sliding door function (i.e, door only works manually, won't open via key fob, etc.). This includes all customer feedback as well (what exactly brought the customer into the dealer).

S228A000005

Service Bulletin/Repair Instructions

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or B1561-13

S2223000042

Service Bulletin/Repair Instructions

Left Side Sun Visor Appears Loose.

S2232000005

Service Bulletin/Repair Instructions

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or B1561-13

S2208000109

Service Bulletin/Repair Instructions

Electronic Vehicle Information Center (EVIC) LCD Display is Blank

9004481

Service Bulletin/Repair Instructions

Manual Park Release Cable If customer comes into the dealership with their vehicle unable to shift into Park (P), and dealer root causes issue to the MPR cable (manual park release) Condition - rotary shifter is shifted into Park, but the vehicle is physically not in Park. Customer may experience, flashing PRNDL or cluster message (unable to shift to park). There's an auto park feature, EVIC messaging, door chime, and the EPB will activate when the door is open if the transmission is not in park. Please contact the following individual prior to repairing the vehicle: FCA Redacted Content If no response in 15 minutes, please proceed with repair.

1808622

Service Bulletin/Repair Instructions

9004492

Service Bulletin/Repair Instructions

LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, and your Dealership is located in the Detroit Metro area, please contact FCA Redacted Content prior to replacing the liftgate latch. If no response in 15 minutes, refer to Star Online Publication S2223000021 before replacing the latch.

S2223000036

Service Bulletin/Repair Instructions

Reverse View Camera Inoperative After Recent Repair

S2223000035

Service Bulletin/Repair Instructions

Blind Spot System False Alerts. Blind Spot Indicator On In Mirror For No Reason.

9004509

Service Bulletin/Repair Instructions

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold For concerns of V8 oil filter leaks on 22MY and up vehicles: 1. Clean the area and use oil dye to know the exact location of the leak with black/UV light. 2. Removal torque (force needed to loosen the filter) 3. If the source of the leak cannot be identified, please contact FCA Redacted Content to FasTrak parts back for analysis. If no response in 15 minutes, proceed with repair and email pictures of the following: A) Oil filter from the bottom to know if it has a "Factory Installed" filter. B) Leak. C) Damage in filter (if any) D) Gasket. E) Block or Oil Filter Adapter(OFA) or Engine Oil Cooler(EOC) sealing surface.

Y97

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Y97 Hub Bolts

S2108000242RevA

Service Bulletin/Repair Instructions

Wireless Android Auto Or Apple CarPlay Intermittent Operation From Interference

S2123000023RevB

Service Bulletin/Repair Instructions

The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually

S2209000004

Service Bulletin/Repair Instructions

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.

S2223000032

Service Bulletin/Repair Instructions

Front Door Is Over Flush To The Sliding Door

S2008000132 RevC

Service Bulletin/Repair Instructions

Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor

82518

Service Bulletin/Repair Instructions

CHRYSLER PACIFICA (RU) MY2017-21 ELECTRIC COOLANT HEATER Part Requirement Verification

S2208000041 RevA

Service Bulletin/Repair Instructions

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

S2208000042

Service Bulletin/Repair Instructions

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

S2208000042 RevA

Service Bulletin/Repair Instructions

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

9004505

Service Bulletin/Repair Instructions

Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process. To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp

S2208000076

Service Bulletin/Repair Instructions

Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate Or Can C BUS DTC?s

9004502

Service Bulletin/Repair Instructions

HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.

S2208000073

Service Bulletin/Repair Instructions

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

S2208000077

Service Bulletin/Repair Instructions

No Crank No Start

S2223000021

Service Bulletin/Repair Instructions

The Customer Has Difficulty When Opening Or Closing The Power Liftgate

0805222

Service Bulletin/Repair Instructions

Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power InverterModule (PIM) with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear.As a result, the vehicles are not eligible to be registered in certain states. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technicianmay find one or more of the following DTCs have been set: P0A33 - Drive Motor B Temperature Sensor 1 Circuit High. P0A2D - Sensor Power Supply 1 Circuit High. P215B - Vehicle Speed Output Shaft Speed Correlation. P0C4A - Drive Motor A Inverter Over Temperature. P0E15 - Hybrid-Ev Battery Pack Coolant Heater A Control Performance. P1AFE - MCPB Improper Shut Down. P1AF8 - MCPA Control Module Shutdown Performance. P0513 - Invalid Skim Key. U151A-87 - Hybrid Control Processor Secret Code-Missing Message. Customers may also experience more or more of the following: The scheduled charging does not occur on desired schedule. Vehicle does not start when pushing ignition switch with no MIL for DTCs P1AFE and P1AF8 (pending DTCs). Vehicle does not start when pushing ignition switch with DTCs P0513 and U151-A87 (stored or active). Scheduled charging start/end does not align with displayed time (ex: 12:05 pm end time on radio, but charging ends at 12:06 pm). Scheduled charging does not start following a power outage. Scheduled Cabin Conditioning (SCC) feature will not function properly if they schedule the departure time in between 50 minutes to 480 minutesat extreme cold ambient temps below -24 °C (-11 °F). ?Charge Now? soft button does not always work. The vehicle will get a rough engine spin-down, and then ?Service Charging System? warning and shutdown if the vehicle is quicklyre-cranked after the initial key crank.

1805022

Service Bulletin/Repair Instructions

S2208000011 RevB

Service Bulletin/Repair Instructions

Wireless Qi Charger Not Charging

S1708000118

Service Bulletin/Repair Instructions

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off

S1708000118 RevB

Service Bulletin/Repair Instructions

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off

S2108000108

Service Bulletin/Repair Instructions

Interior Lamps Have A Momentary Delay After Opening A Door

S2108000108 RevB

Service Bulletin/Repair Instructions

Interior Lamps Have A Momentary Delay After Opening A Door

0804722

Service Bulletin/Repair Instructions

Flash: Memory Seat Module (MSM) and Memory Seat Module Passenger (MSMP) Updates This bulletin involves reprogramming the MSM and MSMP module with the latest software available. Customers may experience the following:Driver and/or Passenger seats do not move to the stored position when a memory recall is requested through the radio.

S2108000015 RevH

Service Bulletin/Repair Instructions

Uconnect Box Requires Service Message

0800522

Service Bulletin/Repair Instructions

Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. National launch for this FOTA update is expected on:WD - Current Level R17.89 update to R17.99 launched on 01/10/2022. WD - Current Level R17.73 update to R17.99 launched on 11/19/2021. WL - Current Level R17.98 Update to R17.99 launched on 11/08/2021. RU - Current Level R17.89 Update to R17.99 launched on 11/19/2021. Customers may experience one or more of the following: Radio resets at times (WD and RU only). Bluetooth® disconnects (WD and RU only). Intermittent display screen blank (WD and RU only). Radio slow to respond and lockup (WD and RU only). Radio inoperative intermittently (WD and RU only). Apps not able to update. Additional enhancement included with this software update:CarPlay® and Android Auto® improvements and robustness added.

S1623000028

Service Bulletin/Repair Instructions

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot

S1723000001

Service Bulletin/Repair Instructions

Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger

S2108000108RevA

Service Bulletin/Repair Instructions

Interior Lamps Have A Momentary Delay After Opening A Door

S2108000125

Service Bulletin/Repair Instructions

Battery Of Uconnect Box Is Temporarily Low Popup Message

S2123000005

Service Bulletin/Repair Instructions

Hands Free Sliding Door Sensors Blocked Wash Under Vehicle Message On Cluster

S2208000011A

Service Bulletin/Repair Instructions

Wireless Qi Charger Not Charging

S2223000005

Service Bulletin/Repair Instructions

Creak Noise Coming From Integrated Center Stack Or Radio Bezel Area

S2223000008

Service Bulletin/Repair Instructions

Squeak Noise Opening Front Doors

S2223000009

Service Bulletin/Repair Instructions

Hands Free Power Sliding Door And Or Liftgate Function Difficult To Use Or Intermittent Operation

S2108000015 Rev.

Service Bulletin/Repair Instructions

Uconnect Box Requires Service Message

08-178-21

Service Bulletin/Repair Instructions

Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. National launch for this FOTA update is expected on:WL - Current Level R17.98 Update to R17.99 on 11/08/2021 WD - Current Level R17.73 Update to R17.99 on 11/19/2021 RU - Current Level R17.89 Update to R17.99 on 11/19/2021 Customers may experience one or more of the following: Radio resets at times (WD and RU only). Bluetooth® disconnects (WD and RU only). Intermittent display screen blank (WD and RU only). Radio slow to respond and lockup (WD and RU only). Radio inoperative intermittently (WD and RU only). Apps not able to update (WL only). Additional enhancement included with this software update:CarPlay® and Android Auto® improvements and robustness added.

Y25 Combo Rev1

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Y25 Radio Software Update

08-177-21

Service Bulletin/Repair Instructions

BEV/Hybrid - Showroom and Display Vehicle Battery Maintenance This information only bulletin discusses procedures that must be followed for BEV/Hybrid vehicles that are on display at dealership showrooms.

Y25 Combo

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Y25 Radio Software Update

09-010-21

Service Bulletin/Repair Instructions

Engine Misfire and Rough Running Engine This bulletin involves replacing all of the exhaust rocker arm/lifter assembly. Customer may notice one or more of the following conditions: The engine is misfiring. A rough running engine.This condition will not set any Diagnostic Trouble Codes (DTCs) or turn on any warning lamps or messages.

9003730

Service Bulletin/Repair Instructions

SI-eVT Transmission - Motor A gap, China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. North America RU vehicles built prior to Nov 28, 2019 had a 05192374AB level cooler. All subsequent Si-eVT versions have the 05192374AC level cooler requires new 68413378AA inlet hose and 68425381AA outlet hose to service Nov 28, 2019 and prior VINs. China RU vehicles built prior to June 11, 2019 had a 05192374AB level cooler. All 68405320AC have the 05192374AC level cooler requires new 68413378AA inlet hose and 68425381AA outlet hose. The service SI-eVT is shipped with a non-China wiring harness (68241331AC). China market replacement must replace wiring harness with 68368596AA. The China variant 68368596AA wiring harness has an interlock to the electrical charge door. Production SI-eVTs have used motor "A" stators with 0.6 mm and 0.8 mm air gap. The PIM software must match the air gap. Mopar will now ship 68490840A* service SI-eVTs with a 0.8 mm air gap ONLY. Dealers are required to provide a VIN to the Star Center so the DNA of the VIN can be set to the 0.8 mm air gap software. In China, read the SI-eVT model number on the transmission ID tag or imprinted on the case. - all 05062509A*, B* have a 0.6 mm gap so use 68405320AC - all 05062509CA and later (0.8 mm gap) use 68490848AA

OD8785111

Service Bulletin/Repair Instructions

CSN Y50 Consumer Email - Schedule your Chrysler Pacifica liftgate software update today!

08-104-21

Service Bulletin/Repair Instructions

Flash: Display Screen Module (DSM) System Updates This bulletin involves reprogramming the DSM with the latest available software. Customers may experience one or more of the following: Rear view camera brightness is to bright at night(WD only). Frozen display screen. Touch screen inoperative. Random touch press without human contact. Touch screen to sensitive.

08-139-21

Service Bulletin/Repair Instructions

Flash: Adaptive Cruise Control (ACC) Module Enhancements This bulletin involves reprogramming the ACC module with the latest software available. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: C15D8-00 - Mismatch Tire Size. If the DTC is active, perform the software update and if stored, perform diagnostics per the published service procedure. The customer may describe one or more of the following: Adaptive Cruise Control (ACC) is inoperable and the warning light is on in the Instrument Panel Cluster (IPC). Automatic Emergency Braking (AEB) is inoperable and the warning light is on in the IPC.

04-001-21

Service Bulletin/Repair Instructions

Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.

S1608000277REVA

Service Bulletin/Repair Instructions

KeySense Feature Settings And KeySense PIN Resetting

S2108000200

Service Bulletin/Repair Instructions

Buzz Or Rattle From Subwoofer Area Of Vehicle

S2108000198

Service Bulletin/Repair Instructions

Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit

S1623000028RevE

Service Bulletin/Repair Instructions

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot

S2008000190

Service Bulletin/Repair Instructions

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

S2108000019

Service Bulletin/Repair Instructions

R1H Missing Connectivity Info In The Radio (Found In TBM)

Y50

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Y50 Power Liftgate

S2008000155

Service Bulletin/Repair Instructions

Check Software Level On R1 Harman Radio

9004138RevA

Service Bulletin/Repair Instructions

GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with Active Grille Shutter (AGS) is set, please review Star Online S2008000132 for known concerns. Prior to replacing this part please call FCA Redacted Content. If no response in 15 minutes, please proceed with repair.

9004138a

Service Bulletin/Repair Instructions

S2108000155

Service Bulletin/Repair Instructions

Radio Requires Theft Code To Unlock It At PDI

S2108000170

Service Bulletin/Repair Instructions

Head unit button stuck DTC code B14DA-2A

9004138

Service Bulletin/Repair Instructions

GRILLE, Active Shutter Prior to replacing this part, please review Star Online S2008000132 for known concerns.

S2108000163

Service Bulletin/Repair Instructions

No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration

S2008000119

Service Bulletin/Repair Instructions

Service Hybrid Electrical System Displayed, DTC?s P0CF1, P1B71-00, Or B12B0-00

S2109000004

Service Bulletin/Repair Instructions

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.

S2108000162

Service Bulletin/Repair Instructions

High Voltage Battery Installed, New Power Pack Unit/BPCM, No High Voltage Output From Hybrid Battery, No DTC?s

75745

Service Bulletin/Repair Instructions

HUB AND BEARING - WHEEL

S2008000132RevA

Service Bulletin/Repair Instructions

U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated

75610

Service Bulletin/Repair Instructions

BASE - FLOOR CONSOLE

75567

Service Bulletin/Repair Instructions

LATCH - FRONT DOOR

0810421

Service Bulletin/Repair Instructions

Flash: Display Screen Module (DSM) System Updates This bulletin involves reprogramming the DSM with the latest available software. Customers may experience one or more of the following: Frozen display screen. Touch screen inoperative. Random touch press without human contact. Touch screen to sensitive.

S2008000164RevB

Service Bulletin/Repair Instructions

R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present

75490

Service Bulletin/Repair Instructions

CAMSHAFT - INTAKE

S2108000135RevA

Service Bulletin/Repair Instructions

MIL (Malfunction Indicator Lamp) Illuminated, P2067 Fuel Level Sensor 2 Circuit Low

75227

Service Bulletin/Repair Instructions

MUFFLER AND TAILPIPE ? EXHAUST

0801821REVA

Service Bulletin/Repair Instructions

Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 2114.12. Customers may experience one or more of the following: Black screen on Video Routing Module (VRM)/Rear Seat Entertainment (RSE) displays. One or both of the rear screens are not working after rear display replacement.If the rear display is replaced and it does not function, confirm that the VRM software is up to date. RSE remote control does not pair. When playing a video from a USB stick the video does not resume where it left off after an ignition cycle(2017-19 MY Only). Video Screens do not turn on(2017-18 MY Only). Radio Uconnect theater button does not work(2017-18 MY Only). USB playback is choppy(2017 MY Only). The video system resets or does not function(2017 MY Only). The remote pairing screen will time out and inform customer the remote(s) have not been paired(2017 MY Only). Remotes frequently do not pair(2017 MY Only). Occasional reset(2017 MY Only). Rear screens can be accidently controlled from the radio outside of the parental control feature(2017 MY Only). Black screen(2017 MY Only). Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Code (DTCs) have been set:U11BB-00 - Lost Communication With Video Routing Module. B15AD-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Media Port 1. B15AE-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Media Port 2. B15AA-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Display 1. B15AB-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Display 2.Low Voltage Differential Signal (LVDS) DTCs (B15AD00, B15AE00, B15AB00 and B15AA00) get falsely set when the vehicle is remote started. In addition the following improvement is included:Blueborn cyber security patch(2017-19 MY Only).

S2125000002

Service Bulletin/Repair Instructions

Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM:

75446

Service Bulletin/Repair Instructions

GLASS - SUNROOF

S1723000001RevD

Service Bulletin/Repair Instructions

Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger

0808821

Service Bulletin/Repair Instructions

Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Product plan UUID is not correct in Carplay®. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE® certification enhancements - screen flickers

0808821REVA

Service Bulletin/Repair Instructions

75497

Service Bulletin/Repair Instructions

Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange) - 2021 Dodge Durango (WD), 2021 Chrysler Pacifica (RU), 2021 Jeep Grand Cherokee (WL) and 2022 Wagoneer and Grand Wagoneer (WS) (Rev. B)

S1809000007

Service Bulletin/Repair Instructions

Customer Complaint May Include Engine Oil Leak Or Consumption

S1809000007RevC

Service Bulletin/Repair Instructions

Customer Complaint May Include Engine Oil Leak Or Consumption

S2108000015RevB

Service Bulletin/Repair Instructions

Uconnect Box Requires Service Message

S2108000142

Service Bulletin/Repair Instructions

No Phone Connected Message Displayed Or Customers Phone Book Does Not Load

S2108000147

Service Bulletin/Repair Instructions

CEL (Check Engine Lamp) Comes On, U11E9 Lost Communication With AGS (Active Grill Shutter), Vehicle Not Equipped With MDX Sales Code

75267

Service Bulletin/Repair Instructions

TUBE - TURBO WATER FEED

S2108000095RevA

Service Bulletin/Repair Instructions

Rear Seatback Video Screen Goes Black When Selecting a Game Application

0809721

Service Bulletin/Repair Instructions

Flash: Power Liftgate Module (PLGM) Enhancements This bulletin involves reprogramming both of the PLGM with the latest available software. Customers may experience: Intermittently power liftgate will not power close.If the liftgate is opened during a very specific time window, after the modules on the vehicle go into a sleep mode (35-45 Seconds after the cluster shutoff) the liftgate will not power close.

S2108000141

Service Bulletin/Repair Instructions

Incorrect USB Contents Are Displayed On The Radio Display

S2108000140

Service Bulletin/Repair Instructions

Media Source Had No Sources Displayed And No Audio On Startup

S2108000098RevB

Service Bulletin/Repair Instructions

Radio Screen Freeze, Blank Screen And Reset

S2108000135

Service Bulletin/Repair Instructions

MIL (Malfunction Indicator Lamp) Illuminated, P2067 Fuel Level Sensor 2 Circuit Low

9004385

Service Bulletin/Repair Instructions

CAMERA / APPLIQUE, License Lamp (Rear Assemblies) For 2021 RU with concern of Backup camera and/or steering wheel controls inoperative and DTC(s) B2299, U0264, U1045, U114D, U115A, U115B are present and technician finds water/corrosion in camera and/or light bar jumper harness. Requesting technician to replace both the rearview camera and license lamp applique assemblies. Please contact FCA Redacted Content to set up part return to QEC. If no response in 15 minutes, proceed with repair.

S2108000119

Service Bulletin/Repair Instructions

Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected

S2108000127

Service Bulletin/Repair Instructions

Radio Reboot Continually

S2118000009

Service Bulletin/Repair Instructions

Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.

08-091-21

Service Bulletin/Repair Instructions

Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Codes (DTCs) have been set: P0513 - Invalid Skim Key. U151A-87 - Hybrid Control Processor Secret Code-Missing Message. Customers may also experience the following symptom/conditions:Vehicle does not start when pushing ignition switch with DTC P0513 and U151-A87 (stored or active). Scheduled charging start/end does not align with displayed time (ex: 12:05pm end time on radio, but charging ends at 12:06pm). Scheduled charging does not start following a power outage. Scheduled Cabin Conditioning (SCC) feature will not function properly if they schedule the departure time in between 50 mins to 480 mins at extreme cold ambient temps (below -24°c (-11°f)). ?Charge Now? soft button does not always work. The vehicle will get a rough engine spin-down, and then ?Service Charging System? warning and shutdown if the vehicle is quickly re-cranked after the initial key crank. Unable to pass a smog check for certain states that require no DTCs present (stored or active). Vehicle shutdown (MIL set) if the acceleration pedal is 100% on ice. Vehicle may not have a successful 2nd remote start if customer happens to request it immediately after 1st remote start without letting the vehicle sleep while at low High Voltage (HV) battery State of Charge (SOC). Vehicle may not achieve propulsion through a cold key crank if the HV battery was not conditioned using thermal periodic wakeup featur

08-092-21

Service Bulletin/Repair Instructions

Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may notice one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0AA1-00 - Hybrid/Ev Battery Positive Contactor ?A? Stuck Closed. P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. P0B3C-00 - Hybrid-Ev Battery Voltage Sense 1 Circuit Performance. P0B41-00 - Hybrid-Ev Battery Voltage Sense 2 Circuit Performance. P0B46-00 - Hybrid-Ev Battery Voltage Sense 3 Circuit Performance P0B4B-00 - Hybrid-Ev Battery Voltage Sense 4 Circuit Performance. P0B50-00 - Hybrid/Ev Battery Voltage Sense 5 Circuit Performance. P0B55-00 - Hybrid/Ev Battery Voltage Sense 6 Circuit Performance. Engine will run in fuel oil refresh mode often and customer may be prompted to get an oil change before needed. Software corrects real time clock synchronization with Powertrain Control Module (PCM) and BPCM. In the previous software, after a battery replacement, the timing for when an oil&fuel change was due was reset to zero, instead of being dependent on the mileage. All new replacements packs will receive this software update.

0809121

Service Bulletin/Repair Instructions

Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Codes (DTCs) have been set: P0513 - Invalid Skim Key. U151A-87 - Hybrid Control Processor Secret Code-Missing Message. Customers may also experience the following symptom/conditions:Vehicle does not start when pushing ignition switch with DTC P0513 and U151-A87 (stored or active). Scheduled charging start/end does not align with displayed time (ex: 12:05pm end time on radio, but charging ends at 12:06pm). Scheduled charging does not start following a power outage. Scheduled Cabin Conditioning (SCC) feature will not function properly if they schedule the departure time in between 50 mins to 480 mins at extreme cold ambient temps (below -24°c (-11°f)). ?Charge Now? soft button does not always work. The vehicle will get a rough engine spin-down, and then ?Service Charging System? warning and shutdown if the vehicle is quickly re-cranked after the initial key crank. Unable to pass a smog check for certain states that require no DTCs present (stored or active). Vehicle shutdown (MIL set) if the acceleration pedal is 100% on ice. Vehicle may not have a successful 2nd remote start if customer happens to request it immediately after 1st remote start without letting the vehicle sleep while at low High Voltage (HV) battery State of Charge (SOC). Vehicle may not achieve propulsion through a cold key crank if the HV battery was not conditioned using thermal periodic wakeup featur

0809221

Service Bulletin/Repair Instructions

18-051-21

Service Bulletin/Repair Instructions

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1AC6-00 - MCPA Crankshaft Position Signal Sensor Performance. P0335 - Crankshaft Position Sensor Circuit. P0339 - Crankshaft Position Sensor Intermittent. P0031 - O2 Sensor 1/1 Heater Circuit Low. P0032 - O2 Sensor 1/1 Heater Circuit High. P0037 - O2 Sensor 1/2 Heater Circuit Low. P0038 - O2-Sensor 1/2 Heater Circuit High. P0051 - O2-Sensor 2/1 Heater Circuit Low. P0052 - O2-Sensor 2/1 Heater Circuit High. P0057 - O2 Sensor 2/2 Heater Circuit Low. P0058 - O2-Sensor 2/2 Heater Circuit High. The following modules need to be flashed for this update to be effective, the following modules are all to be updated along with this PCM update:Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) or also known as Power Inverter Module (PIM).

1805121

Service Bulletin/Repair Instructions

S2008000010

Service Bulletin/Repair Instructions

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

S2008000010 Rev.

Service Bulletin/Repair Instructions

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

08-088-21

Service Bulletin/Repair Instructions

Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following:Product plan UUID is not correct in Carplay®. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE® certification enhancements - screen flickers

S2108000120

Service Bulletin/Repair Instructions

Radio Volume Uncontrollable Or Changing On Its Own

Y23

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Y23 Powertrain Control Module Software

Y23 Combo

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Y23 Powertrain Control Module Software

S2108000098

Service Bulletin/Repair Instructions

Radio Screen Freeze, Blank Screen And Reset

S2108000098 Rev.

Service Bulletin/Repair Instructions

Radio Screen Freeze, Blank Screen And Reset

S1809000007 Rev.

Service Bulletin/Repair Instructions

Customer Complaint May Include Engine Oil Leak Or Consumption

S2008000011

Service Bulletin/Repair Instructions

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

S2008000011 Rev.

Service Bulletin/Repair Instructions

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

S2108000041

Service Bulletin/Repair Instructions

Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active In The HCP

S2108000041 Rev.

Service Bulletin/Repair Instructions

Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active In The HCP

S2108000109

Service Bulletin/Repair Instructions

Remote Key Fobs Only Work In Close Range

S2108000107

Service Bulletin/Repair Instructions

Rolling Auto Door Locks Stopped Operating After Recent Service Repairs

S2123000026

Service Bulletin/Repair Instructions

ACC Not Available Message Instrument Cluster

18-040-21

Service Bulletin/Repair Instructions

1804021

Service Bulletin/Repair Instructions

S1708000118 Rev.

Service Bulletin/Repair Instructions

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off

S1908000107

Service Bulletin/Repair Instructions

Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated

S1908000107 Rev.

Service Bulletin/Repair Instructions

Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated

S2121000006

Service Bulletin/Repair Instructions

Transmission Will Not Engage Into Gear

9004368

Service Bulletin/Repair Instructions

CAMERA, Interior Prior to replacing the ICM1 (interior camera module) due to the prescence of the STORED DTC B229C-96 "Interior Camera Module - Component Internal Failure" on the 21MY RU or WL and 22MY WS vehicles, verify there are no observable issues with the FamCam feature. If there are no observable issues with the FamCam feature, and no customer complaints related to the FamCam, clear the STORED fault and do not replace the camera. This issue is due to a temperature detection error and will be corrected in a subsequent SW release.

S1608000226

Service Bulletin/Repair Instructions

Battery Tester Warranty Code Procedures, Midtronics Charger Update Process

S2008000113

Service Bulletin/Repair Instructions

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message

S2008000113 Rev.

Service Bulletin/Repair Instructions

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message

S16080002261

Service Bulletin/Repair Instructions

Battery Tester Warranty Code Procedures, Medtronic Update Process

S1821000001

Service Bulletin/Repair Instructions

Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders

S2108000095

Service Bulletin/Repair Instructions

Rear Seatback Video Screen Goes Black When Selecting a Game Application

3100121

Service Bulletin/Repair Instructions

Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required.

S2108000094

Service Bulletin/Repair Instructions

Wired Apple CarPlay Inoperative

S2008000195

Service Bulletin/Repair Instructions

Radio Displays Android Recovery Message

S2008000195 Rev.

Service Bulletin/Repair Instructions

Radio Displays Android Recovery Message

9004009

Service Bulletin/Repair Instructions

Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.

S2108000029

Service Bulletin/Repair Instructions

Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up

S2108000029 Rev.

Service Bulletin/Repair Instructions

Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up

73581

Service Bulletin/Repair Instructions

Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange) - 2021 Model Year Dodge Durango (WD) and Chrysler Pacifica (RU) (Rev. A)

S1723000001 Rev.

Service Bulletin/Repair Instructions

Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger

S1723000001RevC

Service Bulletin/Repair Instructions

Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger

S2108000031 Rev.

Service Bulletin/Repair Instructions

Uconnect 5 R1 Clock Time Not Accurate

S2108000031RevA

Service Bulletin/Repair Instructions

Uconnect 5 R1 Clock Time Not Accurate

S1623000028RevD

Service Bulletin/Repair Instructions

Outside Power Fold Rearview Mirror Appears Loose Or Shakes

S2108000041RevB

Service Bulletin/Repair Instructions

Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active In The HCP

S2008000190 Rev.

Service Bulletin/Repair Instructions

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

S2008000190RevB

Service Bulletin/Repair Instructions

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

08-051-21

Service Bulletin/Repair Instructions

UBN, UEN, UBG and UEG Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. Vehicle software will be updated to R16.27. Customers may experience one or more of the following:Radio USB port #2 does not load device information and is for charging only. Voice Recognition (VR) is unable to tune to SXM satellite radio stations.

0805121

Service Bulletin/Repair Instructions

08-048-21

Service Bulletin/Repair Instructions

Flash: Heating, Ventilation and Air Conditioning (HVAC) Module Updates This bulletin involves reprogramming the HVAC Module with the latest available software. Customers may comment on the following: Temperature settings in the radio only being selectable at Lo or Hi. No intermediate temperature changes are possible.

0804821

Service Bulletin/Repair Instructions

S2008000011RevB

Service Bulletin/Repair Instructions

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

Y12

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Y12 Automatic Headlamps

Y12 Combo

Service Bulletin/Repair Instructions

Customer Satisfaction Notification Y12 Automatic Headlamps

S2124000004

Service Bulletin/Repair Instructions

A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the system

S2108000070

Service Bulletin/Repair Instructions

Uconnect 5 Apple CarPlay And Android Auto Troubleshooting

08-026-21 REV. A

Service Bulletin/Repair Instructions

Mopar Overhead Multimedia Player (OMP) Enhancements This bulletin involves updating the OMP with a USB flash drive. The new software is version 2.700. Customers may experience the following:Bluetooth® headphones will not stay paired.

0802621REVA

Service Bulletin/Repair Instructions

08-032-21

Service Bulletin/Repair Instructions

Door Control Module Window Inoperative This bulletin involves replacing one or both of the front door modules. The technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:B18BA-12 - Window Control - Circuit Short to Battery B18BA-13 - Window Control - Circuit Open In addition the customer may notice one or more of the following:Driver and/or passenger windows stop working. If window switch is held in the up position for two seconds the obstructionauto-down function, may not work. Windows may go up slower than expected.

0803221

Service Bulletin/Repair Instructions

S2108000061

Service Bulletin/Repair Instructions

Rear Liftgate Door Trim Panel Dome Lamp Does Illuminate

S2008000011RevA

Service Bulletin/Repair Instructions

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

9004354

Service Bulletin/Repair Instructions

All-Weather Floor (Rubber) Mats There 3 All Weather Mats kits currently released for RU 82214515A$ Mat, All-weather, 1-2-3 Rows, With Chrysler Logo, Standard 82214516A$ Mat, All-Weather, 1-2-3 Rows, With Chrysler Logo, PHEV 82216071A$ All Weather Mats, 1- Row, Front Set Currently, these three kits will not fit 2021MY RU Minivans with the following two center consoles: FULL LENGTH UPGRADED FLOOR CONSOLE (CUP) INTEGRATED ULTRA CONSOLE (CVM) These mats were not designed to fit with these longer center consoles which are new to 2021RU.

9004356

Service Bulletin/Repair Instructions

CARPET, Cargo Floor, Rear, Behind Third Row Seat, Low on Cargo Floor For concern of rear cargo carpet loose/poor fit please contact one of the following directly if issue is identified: FCA Redacted Content. If no response in 15 minutes, proceed with repair. For third row tub liner (carpet) coming loose from under rear quarter trim panels / liftgate sill, if possible please include a picture of the defect with the repair claim.

08-026-21

Service Bulletin/Repair Instructions

0802621

Service Bulletin/Repair Instructions

S2108000041RevA

Service Bulletin/Repair Instructions

Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active In The HCP

S2108000046

Service Bulletin/Repair Instructions

Vehicle Will Not Turn On Or Start. P0513 Set In The HCP And U151A-87 In The BCM

S2108000038

Service Bulletin/Repair Instructions

Multiple Electrical Issues, No Start No Crank, Battery Lamp On, Power Sliding Doors, Power Seat Functions Inoperative

S2008000190RevA

Service Bulletin/Repair Instructions

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

S2108000015RevA

Service Bulletin/Repair Instructions

Uconnect Box Requires Service Message

S2008000188 Rev.

Service Bulletin/Repair Instructions

R1 Radio, Sales Codes UBN, UEN, UBG, UEG, UFN, UFG With DTC?s B1498-13, B1408-13, B140C-13, B1431-00

S2008000188RevB

Service Bulletin/Repair Instructions

R1 Radio, Sales Codes UBN, UEN, UBG, UEG, UFN, UFG With DTC?s B1498-13, B1408-13, B140C-13, B1431-00

S2123000008

Service Bulletin/Repair Instructions

B2500-01 B2500-07 Power Sliding Door Latch General Electric Failure

S2108000031

Service Bulletin/Repair Instructions

Uconnect 5 R1 Clock Time Not Accurate

08-018-21

Service Bulletin/Repair Instructions

Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Customers may experience one or more of the following: One or both of the rear screens are not working after rear display replacement.If the rear display is replaced and it does not function, confirm that the Video Routing Module (VRM) software is up to date. Black screen on both rear screens(2017-19 MY Only). Rear Seat Entertainment (RSE) remote control does not pair. When playing a video from a USB stick the video does not resume where itleft off after an ignition cycle(2017-19 MY Only). Video Screens do not turn on(2017-18 MY Only). Radio Uconnect theater button does not work(2017-18 MY Only). USB playback is choppy (2017 MY Only). The video system resets or does not function(2017 MY Only). The remote pairing screen will time out and inform customer the remote(s)have not been paired(2017 MY Only). Remotes frequently do not pair(2017 MY Only). Occasional reset(2017 MY Only). Rear screens can be accidently controlled from the radio outside of theparental control feature(2017 MY Only). Black screen(2017 MY Only). Upon further investigation the technician may find that the following Diagnostic Trouble Code(DTC) has been set:U11BB-00 - Lost Communication With Video Routing Module. B15AD-00 - Lost Low Voltage Differential Signal (LVDS) Connection With MediaPort 1. B15AE-00 - Lost Low Voltage Differential Signal (LVDS) Connection With MediaPort 2. B15AA-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Display1. B15AB-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Display2.Low Voltage Differential Signal (LVDS) DTCs (B15AD00, B15AE00, B15AB00, B15AA00) get falsely set when thevehicle is remote started. In addition the following improvement is included. Blueborn cyber security patch(2017-19 MY Only).

S2123000007

Service Bulletin/Repair Instructions

Sliding Door Contacts Quarter Window Trim Molding

S2108000028

Service Bulletin/Repair Instructions

Temperature Setting Will Jump To Full Hot Or Cold On Radio Display

S2008000185 Rev.

Service Bulletin/Repair Instructions

Uconnect 5 Voice Recognition Options

S2108000026

Service Bulletin/Repair Instructions

Cooling Fan Runs At High Speed. PHEV Battery Charges Slowly Due To Kinked Coolant Hose

S2108000018

Service Bulletin/Repair Instructions

Interior Camera Module, ICM1, Red On wiTECH Topology

S2108000016

Service Bulletin/Repair Instructions

Telematics Box Module (TBM2) Code B1561-11 Cellular Antenna 2-Circuit Short To Ground, B1561-13 Cellular Antenna 2-Circuit Open

S2008000164 Rev.

Service Bulletin/Repair Instructions

R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present

S2108000010

Service Bulletin/Repair Instructions

Code B156D-00 Low Voltage Differential Signal LVDS Video Cable Stored

9004342

Service Bulletin/Repair Instructions

WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.

S2108000004

Service Bulletin/Repair Instructions

FamCam Display Is Black And White

09-013-20 REV. A

Service Bulletin/Repair Instructions

3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may also comment on the following:Rough running engine.

S2008000178

Service Bulletin/Repair Instructions

Assist Hard Button Inoperative And Apps Intermittent Functionality

S2008000182 Rev.

Service Bulletin/Repair Instructions

Driver Or Passenger Power Windows Do Not Go Up Or Down

9004334

Service Bulletin/Repair Instructions

Power Window Regulator or Motor Owners may complain that the Driver and or Passenger Windows are inoperative. Technician may find DTC?s B18BA-12 - Window Control - Circuit Short to Battery, B18BA-13 - Window Control - Circuit Open (stored or active). Replace the DDM or PDM per detailed repair information in Service Library or reference Star Online Publlication S2008000182. Replacing regulators or motors will not correct this issue.

S2008000182

Service Bulletin/Repair Instructions

Driver Or Passenger Power Windows Do Not Go Up Or Down

S2008000187

Service Bulletin/Repair Instructions

HVAC Module Sets B160F Twilight/Ambient Light Sensor Input

S2008000188

Service Bulletin/Repair Instructions

R1 Radio, Sales Codes UBN, UEN, UBG, UEG, UFN, UFG With DTC?s B1498-13, B1408-13, B140C-13, B1431-00

S2008000184

Service Bulletin/Repair Instructions

TBM (Telematics Box Module), DTC U0100-00 Lost Communication With ECM/PCM

S2008000172

Service Bulletin/Repair Instructions

Radio Screen Flickering When Using Apple CarPlay Or Android Auto.

S2008000164

Service Bulletin/Repair Instructions

R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present

S2008000147 Rev.

Service Bulletin/Repair Instructions

Ambient Air Temperature Connector Loose. MIL Illuminated, DTC P0070-15 and P0073 Active

S2008000147RevA

Service Bulletin/Repair Instructions

Ambient Air Temperature Connector Loose. MIL Illuminated, DTC P0070-15 and P0073 Active

S2008000147

Service Bulletin/Repair Instructions

Ambient Air Temperature Connector Loose. MIL Illuminated, DTC P0070-15 and P0073 Active

68587

Service Bulletin/Repair Instructions

D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program ? Select Radios (New and Exchange) ? 2021 Model Year Dodge Durango (WD) and Chrysler Pacifica (RU)

S2008000148

Service Bulletin/Repair Instructions

Passenger Seat Rear Video Screen Has Horizontal Lines When Playing A DVD Through The External Disc Module

9003637

Service Bulletin/Repair Instructions

USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.

S2008000095

Service Bulletin/Repair Instructions

Service Shifter Is Displayed In the EVIC

S2008000075

Service Bulletin/Repair Instructions

No Start, Start Stop Inoperative, Cluster Messages to Service Shifter or Service Start Stop System

23-012-16

Service Bulletin/Repair Instructions

Magnesium Inner Liftgate Repair And Appearance Characteristics

2301216

Service Bulletin/Repair Instructions

Magnesium Inner Liftgate Repair And Appearance Characteristics

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.