114505
Service Bulletin/Repair Instructions
COMPRESSOR - AIR CONDITIONING
Vehicle report
2022 CHRYSLER PACIFICA
Service bulletins
400 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
114507
Service Bulletin/Repair Instructions
COMPRESSOR - AIR CONDITIONING
9100900
Service Bulletin/Repair Instructions
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
113550
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
113551
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
9100860
Service Bulletin/Repair Instructions
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
113280
Service Bulletin/Repair Instructions
HOSE AND TUBE - EGR COOLANT
S2208000045 REV.D
Service Bulletin/Repair Instructions
Backup Camera Poor Image Quality Inspection
S2508000025 REV.A
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
S2623000046
Service Bulletin/Repair Instructions
Calibration Requirements For The Power Sliding Door Module (PSDM).
S2623000041 REV.A
Service Bulletin/Repair Instructions
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
S268A000014
Service Bulletin/Repair Instructions
Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode
112856
Service Bulletin/Repair Instructions
HEATER - ELECTRIC COOLANT
112857
Service Bulletin/Repair Instructions
HEATER - ELECTRIC COOLANT
S1623000028 Rev. K
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
9100835
Service Bulletin/Repair Instructions
Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
S1623000028 REV.J
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S2623000040
Service Bulletin/Repair Instructions
Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
S2623000041
Service Bulletin/Repair Instructions
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
S1623000028 REV.I
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S2623000034
Service Bulletin/Repair Instructions
Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.
08-208-26 REV. A
Service Bulletin/Repair Instructions
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle.
111833
Service Bulletin/Repair Instructions
SENSOR – KNOCK
111834
Service Bulletin/Repair Instructions
SENSOR – KNOCK
08-208-26
Service Bulletin/Repair Instructions
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle
111702
Service Bulletin/Repair Instructions
SWITCH - LIFTGATE
08-207-26
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
9100801
Service Bulletin/Repair Instructions
If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance. P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance.
S2308000034 REV.B
Service Bulletin/Repair Instructions
No Wireless Charging Or Slow Wireless Charging
S2523000003 REV.A
Service Bulletin/Repair Instructions
Door Latch, Handle And Ajar Additional Service Information.
08-170-26
Service Bulletin/Repair Instructions
Flash: Power Sliding Door Module (PSDM) System Updates Customers **must** experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle **must** exhibit/set the following Diagnostic Trouble Code (DTC): ● U0140-00 - Lost Communication With Body Control Module. Customers may also comment on one or more of the following: ● Left power sliding door inoperable. ● Right power sliding door inoperable. NOTE: **Doors will open manually** This bulletin involves **reprogramming the left PSDM (PSDML) and the right PSDM (PSDMR)** with the latest available software
S2623000021
Service Bulletin/Repair Instructions
The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would Intermittently Not Function.
S1623000028 REV.H
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
WICKB0049073RevA
Warranty Program/Extension
F-26-01 Upfit Reimbursement Allowance for Select Fleet Vehicles - Safety Recalls 54C, 55C, 06C, 06D, 10D, and 11D - Side Curtain Airbag (Rev. A)
S2623000017
Service Bulletin/Repair Instructions
Hood Ajar Message On Cluster.
S2623000015
Service Bulletin/Repair Instructions
The Customer May Notice a Popping Noise When Opening or Closing Either Sliding Door.
18-044-26
Service Bulletin/Repair Instructions
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) ● P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) ● P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) ● P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) ● P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) ● P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) ● P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) ● P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) ● P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) ● P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) ● P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** ● P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** ● P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** ● P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** ● P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** ● P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: ● **Oil Level High Warning in the Instrument Panel Cluster (IPC).** ● Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. ● Vehicle is not heating up fast enough at freezi
S2602000002
Service Bulletin/Repair Instructions
Creaking/Groaning Noise Coming from The Front End
S2208000045 REV.C
Service Bulletin/Repair Instructions
Backup Camera Poor Image Quality Inspection
S2608000010
Service Bulletin/Repair Instructions
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
S1408000384 REV.J
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
110603
Service Bulletin/Repair Instructions
SPEAKER - NONE
110604
Service Bulletin/Repair Instructions
SPEAKER - NONE
18-026-26
Service Bulletin/Repair Instructions
Flash: Powertrain Control Module (PCM) Updates **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** ● **P152F – Engine Hood Switch 2 / Engine Hood Switch 1 Correlation.** **Customers may also comment on one or more of the following:** ● **Engine Start/Stop feature is inoperable.** ● Battery depletes. ● Rough shifting while driving. ● Poor vehicle response and drop in engine speed when making light changes to the accelerator pedal position. ● Drop in engine speed when in 5th gear and decelerating. ● Engine RPM drops during the coast down or braking. This bulletin involves reprogramming the PCM with the latest available software.
03D Campaign
Other
Fleet Campaign Parts Ordering Process (03D)
110447
Service Bulletin/Repair Instructions
WATER PUMP
110448
Service Bulletin/Repair Instructions
WATER PUMP
S228A000025 REV.A
Service Bulletin/Repair Instructions
Harman R1H Uconnect 5 Radio Software Flash Error Codes
S268A000008
Service Bulletin/Repair Instructions
Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19 or B1570-93
S2623000007
Service Bulletin/Repair Instructions
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
S1408000384 REV.I
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S2623000006
Service Bulletin/Repair Instructions
Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
109997
Service Bulletin/Repair Instructions
ACTUATOR - TRANSFER CASE
109724
Service Bulletin/Repair Instructions
Water Pump & Chain Case Cover
109727
Service Bulletin/Repair Instructions
Water Pump & Chain Case Cover
S2408000114 REV.B
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
9100745
Service Bulletin/Repair Instructions
B1578 DTC active (Audio Antenna Circuit Resistance Below Threshold) in LB production vehicles. Do not diagnose stored or active DTC unless there is a customer facing issue noted. A SOL will be released to give further information.
08-394-25 REV. A
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure.
9100734
Service Bulletin/Repair Instructions
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
9100735
Service Bulletin/Repair Instructions
Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
108946
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
108947
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
08-394-25
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure
108754
Service Bulletin/Repair Instructions
AIR BAG-SIDE CURTAIN
108755
Service Bulletin/Repair Instructions
AIR BAG-SIDE CURTAIN
S258A000021
Service Bulletin/Repair Instructions
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
S2308000034 REV.A
Service Bulletin/Repair Instructions
No Wireless Charging Or Slow Wireless Charging
S2508000102
Service Bulletin/Repair Instructions
Intermittent Uconnect Box Requires Service Message. TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
S2509000009
Service Bulletin/Repair Instructions
Engine Oil Leak
105646
Service Bulletin/Repair Instructions
MODULE - STEERING CONTROL & COLUMN
21-040-25
Service Bulletin/Repair Instructions
948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P1DB7-00 - Torque Converter Clutch Performance.
9100670
Service Bulletin/Repair Instructions
Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes. This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.
S2519000008 REV.A
Service Bulletin/Repair Instructions
Noise From Front End While Steering Or Turning The Steering Wheel.
S2218000003 REV.B
Service Bulletin/Repair Instructions
Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On. There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:
23-008-25 REV. A
Service Bulletin/Repair Instructions
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
107211
Service Bulletin/Repair Instructions
HOSE AND TUBE - EGR COOLANT
02-002-25 REV. A
Service Bulletin/Repair Instructions
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
S2519000008
Service Bulletin/Repair Instructions
Noise From Front End While Steering Or Turning The Steering Wheel.
31-001-25 REV. B
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
31-001-25 REV. A
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
31-001-25
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
S258A000017
Service Bulletin/Repair Instructions
Door speaker Inoperative or No Sound
S2509000001 REV.B
Service Bulletin/Repair Instructions
Engine Rattle Noise
S2422000001 REV.D
Service Bulletin/Repair Instructions
Tire Pressure Monitor (TPM) Service Information. TPM Lamp On.
S2208000138 REV.B
Service Bulletin/Repair Instructions
Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
9100622
Service Bulletin/Repair Instructions
When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.
9100616
Service Bulletin/Repair Instructions
Telematics Box Module Verify Z part number availability. Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
S2408000072 REV.A
Service Bulletin/Repair Instructions
Power Sliding Door Inoperative or Intermittently Will Not Open or Close
08-193-25
Service Bulletin/Repair Instructions
Flash: Heating Venting Air Conditioning (HVAC) Module Update 2022 (RU) Chrysler Pacifica / Voyager This bulletin applies to vehicles equipped with: ● 3 Zone Auto Control-Front/Rear A/C (Sales Code HAH). ● Air Conditioning w/3 Zone Temp Cntrl (Sales Code HAK). ● All Vehicles W/Air Conditioning (Sales Code HA0). ● Rear Air Conditioning w/Heater (Sales Code HBB). This bulletin involves updating the HVAC with the latest available software.
9100614
Service Bulletin/Repair Instructions
ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine. Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.
S2523000057
Service Bulletin/Repair Instructions
1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
S2523000050
Service Bulletin/Repair Instructions
Vibration From Engine Or Powertrain. Powertrain Mounting Neutralization Procedure. Discussion: Service information is in the process of being updated to include powertrain mount installation best practices. The new procedure will neutralize the mounts to lessen or remove unwanted mount tension that can lead to vibration complaints.
02-002-25
Service Bulletin/Repair Instructions
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
09-011-25
Service Bulletin/Repair Instructions
Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0301 - Cylinder 1 Misfire. ● P0302 - Cylinder 2 Misfire. ● P0303 - Cylinder 3 Misfire. ● P0304 - Cylinder 4 Misfire. ● P0305 - Cylinder 5 Misfire. ● P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: ● Rough idle. ● Valvetrain noise.
S2508000039
Service Bulletin/Repair Instructions
Universal Garage Door Opener (UGDO) Inoperative, LED Indicator Lamps Not Illuminating
S2323000002 REV.A
Service Bulletin/Repair Instructions
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
S2423000026 REV.A
Service Bulletin/Repair Instructions
Power Sliding Door Will Not Power Open And/Or Close Automatically.
S258A000016REVA
Service Bulletin/Repair Instructions
DVD/Blu-ray Not Syncing Between The Two Rear Screens.
9100498 Rev 3
Service Bulletin/Repair Instructions
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.
S258A000016
Service Bulletin/Repair Instructions
DVD/Blu-ray Not Syncing Between The Two Rear Screens.
9100569
Service Bulletin/Repair Instructions
Video Routing Module Verify Z part number availability. Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New, Unsold units only. Please review the latest version of SOL S2208000030 regarding DVD/blue ray issues. After updating software perform resets on both display or concern may still appear. After Battery Drainage VRM do not work. Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them.
S2408000114 REV.A
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
S258A000013
Service Bulletin/Repair Instructions
AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
9100347 Rev 1
Other
3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done
9100546
Service Bulletin/Repair Instructions
Display Verify Z part number availability. Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
08-103-25
Service Bulletin/Repair Instructions
Radio U29.28 USB Software Update he customer may describe one or more of the following: ● Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set. ● Radio reset (Rearview camera functions normally). ● Voice Recognition (VR) inoperable. ● Wireless CarPlay® inoperable. ● Audio sources inoperable. ● Display switches to Nav on VR prompt. ● Vehicle Positioning (Lat/Long) inoperable. ● Surround View Camera inoperable (Rearview camera functions normally). ● Unable to exit FamCam. ● Audio Repetition inoperable. ● Electric vehicle pages inoperable. ● Translated text is incorrect. ● Profile avatar changes in Valet Mode. ● Display does not return to idle mode after call. ● Dynamic rear view camera guidelines inoperable (Rearview camera functions normally). ● FOTA popup won’t dismiss. ● Ambient Lights Setting inoperable. ● Call Status on after all ended Favorites available in valet mode. ● SXMT® Favorites inoperable. ● Tutorial App inoperable. ● Audio Repetition stops during incoming calls. ● Unable to connect second device. ● Unable to exit Seat Comfort popup. ● Call does not end on the Instrument Panel Cluster (IPC). ● Seat Comfort graphic incorrect. ● Headphone button for front passenger display inoperable. ● Schedule update inoperable. ● USB media source inoperable on front passenger display. ● SXMT® inoperable. ● Wireless Android Auto® inoperable. ● Media sources duplicated. ● Audio unmuted at door close. ● Radio freeze (Rearview camera functions normally). ● Radio input lagging. ● Navigation active with no active route. ● Scheduled cabin cooling inoperable. ● Incorrect phone repetition displayed. ● Navigation routing inoperable. ● Unable to exit Electric Vehicle Pages. ● Comfort softkeys incorrect. ● Comfort graphic overlap. ● Unable to change audio sources. ● Audio sources unavailable after profile switch. ● No incoming call popup on Uconnect phone. ● FamCam image in black and white. ● SOS call status banner remains after call ended. ● Press and hold inoperable on comfort temperature slider. ● Setting preferences will not return to default. ● Display input lagging after CarPlay® is connected. ● Changing to unselected audio source. ● Setting preferences not saved on correct profile. ● Translation error in Portuguese. ● Memory seats not saved on correct profile. ● Audio loss. ● Incorrect keyboard in Japanese. ● SXMT® channel art incorrect. ● Rear Seat Entertainment (RSE) audio overlap. ● European Media Source (DAB) available on North America vehicles. ● Black screen (Rearview camera functions normally). ● Unable to delete profile. ● Assist call inoperable. ● Unable to navigate menu with ongoing SOS call. This update also includes the following software enhancements: ● Radio Software stability issues and moving to new U-branch software for core improvement This bulletin involves inspecting the software level and updating the software to U29.28.
S2509000004
Service Bulletin/Repair Instructions
Misfire DTCs, Rough Idle, Valvetrain Noise
S2509000001 REV.A
Service Bulletin/Repair Instructions
Engine Rattle Noise
103952
Service Bulletin/Repair Instructions
APPLIQUE - B & C PILLAR
9100471
Service Bulletin/Repair Instructions
CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM.
103525
Service Bulletin/Repair Instructions
HORN AND BRACKET - NONE
S2509000002
Service Bulletin/Repair Instructions
Engine Noise
S258A000009
Service Bulletin/Repair Instructions
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
9100498 REV 1
Service Bulletin/Repair Instructions
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.
103290
Service Bulletin/Repair Instructions
VALVE - FUEL VAPOR
S2108000015 REV.J
Service Bulletin/Repair Instructions
Uconnect Box Require Service Message
08-039-25
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.37 to 4.38 Customers may not experience the following: ● Update URL’s for ADA’s whitelist – to collect data from ADAS customer. No customer impact. No customer symptoms. Other Software Enhancements included: ● Improves vehicle data communication with server for App data management performance.
9100499
Service Bulletin/Repair Instructions
Touchscreen For ALL infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available. Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
S2509000001
Service Bulletin/Repair Instructions
Engine Rattle Noise
09-003-25
Service Bulletin/Repair Instructions
Oil Leaking From Oil Filter Area Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P06DD - Engine Oil Pressure Control Circuit Stuck Off. Customers may comment on the following: ● Oil found on the ground beneath the vehicle.
9100498
Service Bulletin/Repair Instructions
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets).
103263
Service Bulletin/Repair Instructions
RESERVOIR - COOLANT
S1408000384 REV.H
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S2523000003
Service Bulletin/Repair Instructions
Door Latch, Handle And Ajar Additional Service Information.
21-001-25
Service Bulletin/Repair Instructions
Internal Transmission Wiring Connector Short Warranty Extension XN1 This bulletin involves replacing the transmission. *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** ● P0A3F - Drive Motor A Position Sensor 1 Circuit. ● P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ● P0A45 - Drive Motor B Position Sensor 1 Circuit. ● P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ● Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ● Hybrid Control Processor (HCP). ● Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM
S1408000384 REV.G
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
9100468
Service Bulletin/Repair Instructions
FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual. If the Filter is restricted or blocked then replace the part. For customers that drive light duty trucks in extreme dusty and dirty road conditions, please reference information only TSB 25-009-24 for an available MOPAR Dual EVAP Filter kit that is customer paid.
9100445
Service Bulletin/Repair Instructions
Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair.
S2208000045 REV.B
Service Bulletin/Repair Instructions
Backup Camera Poor Image Quality Inspection
S2223000036 REV.A
Service Bulletin/Repair Instructions
Reverse View Camera Inoperative After Recent Repair
08-237-24
Service Bulletin/Repair Instructions
Flash: Display Screen Module (DSM) Update to V2023.31.00 Customers may experience the following: ● Intermittent blank screen with audio still functional. (Rearview Camera functions normally). This bulletin involves updating the DSM with the latest available software.
S2422000001 REV.C
Service Bulletin/Repair Instructions
Tire Pressure Monitor (TPM) Service Information. TPM Lamp On.
S2408000003 REV.A
Service Bulletin/Repair Instructions
“Forward Collision Warning (FCW) Unavailable Service Required” message or a Service Active Lane Management Warning Light ‘ON'
08-181-24 REV. A
Service Bulletin/Repair Instructions
Radio Over The Air Update from U29.28 and U33.9 to U33.43 Software Version Customers may also experience one or more of the following: ● Unable to select the Turn by Turn Navigation. ● Blank Performance Pages (Rearview Camera (RVC) Functions Normally). ● **Android Auto® Voice Recognition (VR) inoperative.** ● Media Tuner delayed. ● **Charge Schedule not accepting updates via phone (RVC Functions Normally).** ● Ambient light inoperative. ● **Instrument Panel Cluster (IPC) map inoperative.** ● Media widget blank. ● Navigation map black. ● Off road pages inoperative (RVC Functions Normally). ● VR inoperative. ● Incorrect song title displayed **(Apple® CarPlay® only)**. ● **Radio display switches from the Media page to the Home page (RVC Functions Normally).** ● Ghost touch on Navigation screen (RVC Functions Normally). ● Widgets are missing. ● New User Profile does not load. ● Display returns to the wrong page after the View "Camera Event" button is selected by customer in the "Camera View Pages" (RVC Functions Normally). This bulletin provides information regarding the latest FOTA update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.28 or U33.9 to U33.43. NOTE: The Estimated National launch date is August 31, 2024.
100770
Service Bulletin/Repair Instructions
SWITCH AND BEZEL - FRONT DOOR
99965
Service Bulletin/Repair Instructions
MODULE - INVERTER
S2408000101
Service Bulletin/Repair Instructions
After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for the Warning Chime
03-008-24
Service Bulletin/Repair Instructions
Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB).
08-181-24
Service Bulletin/Repair Instructions
Radio Over The Air Update from U29.28 and U33.9 to U33.43 Software Version Customers may also experience one or more of the following: ● Unable to select the Turn by Turn Navigation. ● Blank Performance Pages (Rearview Camera (RVC) Functions Normally). ● Android Auto Voice Recognition inoperative. ● Media Tuner delayed. ● Charge Schedule HMI (RVC Functions Normally). ● Ambient Light inoperative. ● Map in Cluster inoperative. ● Media Widget blank. ● Navigation Map black. ● Off road pages inoperative (RVC Functions Normally). ● VR inoperative. ● Incorrect song title displayed (Carplay® only). ● HU switches from Media Page to Home Page (RVC Functions Normally). ● Ghost Touch on Navigation screen (RVC Functions Normally). ● Widgets missing. ● New user profile does not load. ● Returns to wrong page after View Camera Event selected by customer in the "Camera View Pages" (RVC Functions Normally). This bulletin provides information regarding the latest FOTA update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.28 or U33.9 to U33.43. NOTE: The Estimated National launch date is August 31, 2024.
S2423000035
Service Bulletin/Repair Instructions
Liftgate Inoperative And Or Intermittently Will Not Open Or Close.
08-170-24
Service Bulletin/Repair Instructions
Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● U0140-00 - Lost Communication With Body Control Module. Customers may comment on one or more of the following: ● Left power sliding door inoperable. ● Right power sliding door inoperable. This bulletin involves updating the PDSM with the latest available software.
31-001-24
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
08-007-24 REV. D
Service Bulletin/Repair Instructions
Radio Over The Air Update to U29.28 Software Version Customers may experience one or more of the following: ● Blank Phone widget displayed. ● Radio freeze after reverse event (Rearview Camera (RVC) functions normally). ● Blank hybrid screen. ● Screen off at start up (RVC functions normally). ● Radio restart before sleep after switching between different USBs. ● Pop up error "setting not saved" occurring when attempting to enable Geolocation (Privacy Mode Off). ● Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received From Radio. ● During FOTA scheduling, if OK is not pressed to confirm time selected, vehicle will sleep. ● Apps downloaded for one connected profile are being shared with other local profiles. ● Switching profiles with slow response. ● Slow response switching between camera views. ● Black radio screen (RVC functions normally). ● Rear seat reminder alert unavailable. ● Wi-Fi software update pop-up is being triggered in non-connected vehicles. ● Switching to Android menu, display screen blinks on green color. ● Microphone inoperative during SOS call from the vehicle. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from **T25.50 or T27.39** to U29.28. NOTE: The national launch for the FOTA is expected to begin **July 29, 2024.**
9100387
Service Bulletin/Repair Instructions
Rear Door Control Module Rear Sliding door inop or Rear windows does not function at 100%. Check DTCs in DCM and check the component they are pointing to, depending on the case follow the procedure below: If there are DTCs related with power sliding door switch, sliding door latch or handle follow the next procedure: - The sliding door should be put into manual operation mode. If the door still opens and closes manually, door modules should be reset, if the DTC's don't go stored or door/body module resets have not solved the issue, then replace the latch. If in manual operation mode the door does not open, replace the latch. In the case of window inoperation, follow the next procedure: - Check wiring between motor and Door Control module, if it is in good state, check motor, and if needed replace it. If wiring is well seated, and the motor is in good state, reset module and perform window calibration, if DTCs don't go stored or the window continue not working, replace the Door Control Module.
S2423000002
Service Bulletin/Repair Instructions
2 nd Row Seat Does Not Fold Using Easy Entry Handle.
08-156-24
Service Bulletin/Repair Instructions
Flash: Video Routing Module (VRM) System Updates Customers may comment on the following: ● Rear seat entertainment screens are blank. ● VRM not turning on during ignition cycle. This bulletin involves updating the VRM with the latest available software.
97962
Other
MOTOR - BLOWER WITH WHEEL
09-015-24
Service Bulletin/Repair Instructions
Engine Ticking Noise Customers may experience the following: ● Engine makes an abnormal ticking noise. There may be Diagnostic Trouble Codes (DTCs) present.
S1408000384 REV.F
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S228A000005 REV.D
Service Bulletin/Repair Instructions
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
S2423000031
Service Bulletin/Repair Instructions
Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close
S2307000002 REV.B
Service Bulletin/Repair Instructions
Suspected Engine Coolant Leak
98323
Other
MODULE - TELEMATICS
S248A000009
Service Bulletin/Repair Instructions
Front Camera Inoperative or Flickering Complaints, Radio Display Blue Or Blank When Front View Selected
S2423000026
Service Bulletin/Repair Instructions
Power Sliding Door Will Not Power Open And/Or Close Automatically.
9100347
Service Bulletin/Repair Instructions
3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done
S2308000151 REV. A
Service Bulletin/Repair Instructions
Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)
08-125-24
Service Bulletin/Repair Instructions
Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 4.34 and 4.36 to 4.37 Improving app connectivity. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 4.34 and 4.36 to 4.37. NOTE: National launch for this FOTA update is expected to begin May 31, 2024 for RU, WD and June 30, 2023 for MP.
S2423000025
Service Bulletin/Repair Instructions
3rd Row Seat Headrest Will Not Stay Up On 60% Seat.
97961
Other
BRUSH - VACUUM
S2307000002 REV.A
Service Bulletin/Repair Instructions
Suspected Engine Coolant Leak
S2408000044
Service Bulletin/Repair Instructions
HCP Stuck In Plant Mode. Red Wrench Light On, Electric Drive Modes Disabled
9100337
Service Bulletin/Repair Instructions
PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
S2208000020
Service Bulletin/Repair Instructions
Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)
S2408000008
Service Bulletin/Repair Instructions
Rain Sensing Auto Wipers Or Auto Headlamps Inoperative, DTC B221D-00, B23AA-00
9100287
Service Bulletin/Repair Instructions
Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
0800624A
Service Bulletin/Repair Instructions
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
S1408000384
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
11646
Service Bulletin/Repair Instructions
International Warranty Bulletin ID-24-01 (XN1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU)
2100124
Service Bulletin/Repair Instructions
Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0A3F - Drive Motor A Position Sensor 1 Circuit. ? P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ? P0A45 - Drive Motor B Position Sensor 1 Circuit. ? P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ? Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ? Hybrid Control Processor (HCP). ? Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission.
S2308000151
Service Bulletin/Repair Instructions
Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)
S238A000058
Service Bulletin/Repair Instructions
Radio Navigation Displays Message ?No Maps Available?
0819423
Service Bulletin/Repair Instructions
Radio Over The Air S26.17 and T25.48 Updating to T25.50 Software Version Customers may experience one or more of the following: Amplifier module sets Diagnostic Trouble Code (U0485 - Implausible Data Received Set. Radio reset (Rearview camera functions normally). Voice Recognition inoperable. Wireless CarPlay® inoperable.Audio sources inoperable. Display switches to Nav on VR prompt. Vehicle Positioning (Lat/Long) inoperable. Surround View Camera inoperable (Rearview camera functions normally). Unable to exit FamCam. Audio Repetition inoperable. Electric vehicle pages inoperable. Translated text is incorrect. Profile avatar changes in Valet Mode. Display does not return to idle mode after call. Dynamic rear view camera guidelines inoperable (Rearview camera functions normally). FOTA popup won?t dismiss. Ambient Lights Setting inoperable. Call Status on after all ended Favorites available in valet mode. SXM® Favorites inoperable. Tutorial App inoperable. Audio Repetition stops during incoming calls. Unable to connect second device. Unable to exit Seat Comfort popup. Call does not end on the Instrument Panel Cluster. Seat Comfort graphic incorrect. Headphone button for front passenger display inoperable. Schedule update inoperable. USB media source inoperable on front passenger display. SXM® inoperable. Wireless Android Auto inoperable. Media sources duplicated. Audio unmuted at door close. Radio freeze (Rearview camera functions normally). Radio input lagging. Navigation active with no active route. Scheduled cabin cooling inoperable. Incorrect phone repetition displayed. Navigation routing inoperable. Unable to exit electric vehicle Pages. Comfort softkeys incorrect. Comfort graphic overlap. Unable to change audio sources. Audio sources unavailable after profile switch. No incoming call popup on Uconnect phone. FamCam image in black and white. SOS call status banner remains after call ended. Press and hold inoperable on comfort temperature slider.
9100276
Service Bulletin/Repair Instructions
Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
S2208000041
Service Bulletin/Repair Instructions
Vehicle Only Runs in Gas Mode, Will Not Go into Electric Mode with or Without the MIL Lamp On
S2309000013
Service Bulletin/Repair Instructions
Verifying Camshaft Diagnosis
S238A000055
Service Bulletin/Repair Instructions
Audio Muted During A CarPlay Or Android Auto Phone Call
9100264
Service Bulletin/Repair Instructions
PSU Oil Pump Assy
9100265
Service Bulletin/Repair Instructions
Hydraulic tensioner Before replacing any Front End Accessory Drive components, please check Accessory Drive belt routing as per engine sales code. Customer complaints may include a noise coming from under de hood described as a squeal, screech, squeak, chirp or "belt related" noise and/or noisy tensioner/pulley. Please check Service Library for any STAR Online publications that may apply. Note: If it is found that the pulleys and/or tensioners are to blame for the noise please use an stethoscope or similar tool to determine the origin of the noise and include it in the narrative.
S2008000185
Service Bulletin/Repair Instructions
Uconnect 5 Voice Recognition Options
S2308000059
Service Bulletin/Repair Instructions
Check Charge Cable Message Appears on Cluster
9100221
Service Bulletin/Repair Instructions
Body Control Module For concern related to DTC U0140 - Lost Communication with Body Control Module, please follow published diagnostic information for this DTC to ensure all module connections are secure. Please check all the connections at BCM from other modules that could potentially report a loss of communication with the BCM and ensure that they are fully seated as per diagnostic information. Some affected modules may include : HVAC-R, Radio, Amplifier (AMP) & Premium, HVAC, ORC, LBSS, RBSS, PCM, EPS, MSMP, AHLM, PTS/PAM, ICS, ESM, RF Hub, RCCC, MSMD, ANC, PLGM, PSDML, DMRL, DMRR, PSDMR, TBM, PDM(DMFL/R), DDM(DMFL/R), DTCM, OCM, ACC, FFCM, DSM, CVPM, VRM, SCCM, FSM, CSWM. *Ensure to check all the wiring harness connected to BCM with Other Modules are proper. *Please disconnect the Battery Negative Cable for 15 minutes and then reconnect. *Clear the codes and check to see if any active DTC's return for U0140 n *If still DTCs U0140 presents then contact Engineering Expert:FCA Redacted Content
S238A000026
Service Bulletin/Repair Instructions
Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times
S238A000049
Service Bulletin/Repair Instructions
SXM Lockup (rearview camera function is not affected), Cannot Change Channel or Adjust Volume
S238A000047
Service Bulletin/Repair Instructions
Humming Noise Through Speakers While Vehicle Is Off
S2223000058
Service Bulletin/Repair Instructions
Water Leak At Upper D-pillar Or Liftgate Area
9004452
Service Bulletin/Repair Instructions
CAMERA, Rear View Prior to replacement, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
9100224
Service Bulletin/Repair Instructions
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one.
9100229
Service Bulletin/Repair Instructions
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
S2323000075
Service Bulletin/Repair Instructions
2nd Row Center Seat Lazy Or Slow When Folding.
9100226
Service Bulletin/Repair Instructions
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
S2208000011
Service Bulletin/Repair Instructions
Wireless Qi Charger Not Charging
9100212
Service Bulletin/Repair Instructions
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
9100219
Service Bulletin/Repair Instructions
LATCH, Sliding Door (Right / L For any RU vehicle with a sliding door will not open/close issue please refer to the following steps: 1. Please verify proper functionality of both sliding doors (power or manual) switch the door into manual mode. Then, put the door in secondary and see if it will cinch and release through all inputs (overhead console, key fob, handle grab) 2. If sliding doors operate as expected, do NOT replace sliding door latch(es) 3. If possible, please provide any / all information in the repair order narrative regarding status of sliding door function (i.e, door only works manually, won't open via key fob, etc.). This includes all customer feedback as well (what exactly brought the customer into the dealer).
0821023
Service Bulletin/Repair Instructions
Radio USB Software Update to T25.50 The customer may describe one or more of the following: ? Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set. ? Radio reset (Rearview camera functions normally). ? Voice Recognition (VR) inoperable. ? Wireless CarPlayTT inoperable. ? Audio sources inoperable. ? Display switches to Nav on VR prompt. ? Vehicle Positioning (Lat/Long) inoperable. ? Surround View Camera inoperable (Rearview camera functions normally). ? Unable to exit FamCam. ? Audio Repetition inoperable. ? Electric vehicle pages inoperable. ? Translated text is incorrect. ? Profile avatar changes in Valet Mode. ? Display does not return to idle mode after call. ? Dynamic rear view camera guidelines inoperable (Rearview camera functions normally). ? FOTA popup won?t dismiss. ? Ambient Lights Setting inoperable. ? Call Status on after all ended Favorites available in valet mode. ? SXMTT Favorites inoperable. ? Tutorial App inoperable. ? Audio Repetition stops during incoming calls. ? Unable to connect second device. ? Unable to exit Seat Comfort popup. ? Call does not end on the Instrument Panel Cluster (IPC). ? Seat Comfort graphic incorrect. ? Headphone button for front passenger display inoperable. ? Schedule update inoperable. ? USB media source inoperable on front passenger display. ? SXMTT inoperable. ? Wireless Android AutoT inoperable. ? Media sources duplicated. ? Audio unmuted at door close. ? Radio freeze (Rearview camera functions normally). ? Radio input lagging. ? Navigation active with no active route. ? Scheduled cabin cooling inoperable. ? Incorrect phone repetition displayed ? Navigation routing inoperable. ? Unable to exit Electric Vehicle Pages. ? Comfort softkeys incorrect. ? Comfort graphic overlap. ? Unable to change audio sources. ? Audio sources unavailable after profile switch. ? No incoming call popup on Uconnect
S2307000002
Service Bulletin/Repair Instructions
Suspected engine coolant leak.
93023
Service Bulletin/Repair Instructions
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
93120
Service Bulletin/Repair Instructions
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
9100195
Service Bulletin/Repair Instructions
STARTER Engine Due to starter No Trouble Found claims, please contact FCA Redacted Content prior to repair. If no response in 15 minutes, proceed with repair.
S2008000132
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set for Ambient Air Temp Senso
2400623
Service Bulletin/Repair Instructions
A/C Diagnostic LOP Change
93005
Service Bulletin/Repair Instructions
Warranty Bulletin D-22-17 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
93019
Service Bulletin/Repair Instructions
FCA Caribbean Warranty Bulletin ID-22-23 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
S238A000043
Service Bulletin/Repair Instructions
SiriusXM (SXM) Advertisements Pop Up On Radio
TSB2401123
Service Bulletin/Repair Instructions
A/C will not function.
2100823
Service Bulletin/Repair Instructions
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0A3F - Drive Motor A Position Sensor 1 Circuit. ? P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ? P0A45 - Drive Motor B Position Sensor 1 Circuit. ? P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ? Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ? Hybrid Control Processor (HCP). ? Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission.
S2008000031
Service Bulletin/Repair Instructions
Low Charging Voltage Displayed On Cluster
0819823
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.29C to 4.36 Customers may experience one or more of the following: ? Uconnect Box requires service message at start up. ? Losing Wi-Fi Hotspot streaming connection: internet data is not reliable. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). ? LED blinking on overhead console after ignition cycle. These conditions do not affect the rear view camera display. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from 4.29c to 4.36. NOTE: The national launch for the FOTA is expected to begin September 08, 2023.
2401123
Service Bulletin/Repair Instructions
Air Conditioning Not Blowing Cold or is Inoperative Customers may comment on one or more of the following: ? A/C will not function. ? A/C not blowing cold. This bulletin involves performing an A/C compressor test and possibly replacing the A/C compressor.
0819523
Service Bulletin/Repair Instructions
Rear Seat Entertainment Screen Blank Customer may experience the following: ? **Rear seat entertainment DVD Blue-rayT inoperative.** ? Right and/or Left rear seat entertainment screen(s) goes blank. This bulletin involves checking and if needed, updating the software on both rear seat entertainment display screens.
Reference47A1
Service Bulletin/Repair Instructions
Customer Satisfaction Notification 47A - Serpentine Belt Squeal
Reference47A
Service Bulletin/Repair Instructions
Customer Satisfaction Notification 47A - Serpentine Belt Squeal
9100196
Service Bulletin/Repair Instructions
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
0808223
Service Bulletin/Repair Instructions
Radio R160.00.21 USB Software Update
9100187
Service Bulletin/Repair Instructions
Brake Vacuum Pump For DTC Code P258B - ELECTRONIC VACUUM PUMP PERFORMANCE. Due to brake vacuum pumps returned with trouble not found, please follow the proper diagnostics outline in the service library this also includes checking all electrical and vacuum hose connections prior to replacement of the vacuum pump. This will avoid unnecessary repair and potential charge back on the vacuum pump.
S2323000058
Service Bulletin/Repair Instructions
Power Sliding Door Will Not Open And Or Close.
0817523
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) wiTECH update to 4.36 Customers may experience one or more of the following: ? Uconnect box requires service message (Fig. 1) . ? Uconnect box backup ?battery low? message on the radio. ? WiFi hotspot streaming lost. ? Rear mirror LED blinking after ignition cycle. ? Uconnect App charge schedule / climate schedule setup issue. ? Customer not seeing profile or other vehicle information on the mobile app. This bulletin involves updating the TBM software from 4.29d to 4.36.
S238A000034
Service Bulletin/Repair Instructions
USB Hub In-Operable
92181
Service Bulletin/Repair Instructions
Warranty Bulletin D-22-17 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
92186
Service Bulletin/Repair Instructions
FCA Caribbean Warranty Bulletin ID-22-23 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
S238A000030
Service Bulletin/Repair Instructions
Apple CarPlay Not Working Or Disconnecting After Updating To iOS 16.3.1 Or Above
81A
Service Bulletin/Repair Instructions
Customer Satisfaction Notification 81A - Radio Features
9100177
Service Bulletin/Repair Instructions
10.1" CENTER STACK Upper Display w/bezel For complaints of intermittent black or blank screens on the center stack display (this is a radio to display signal issue, not a rearview camera to display signal issue), prior to replacing this part, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
0815323
Service Bulletin/Repair Instructions
Flash: Radio Frequency Hub Module (RFHM) Updates Forgotten Object Alert (FOA) feature not working. This bulletin involves updating the RFHM module with the latest available software.
9100160
Service Bulletin/Repair Instructions
Power wndow switch passenger
0700823
Service Bulletin/Repair Instructions
Coolant Valve Clogged The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): ? P0E80-00 - Coolant Bypass Valve B Control Stuck Closed. ? P0E7F-00 - Coolant Bypass Valve B Control Stuck Open. Customer may also experience the following: ? Electric mode may be disabled but vehicle can still be driven in gas mode. This bulletin involves possibly replacing the Three Way Coolant Valve.
9100174
Service Bulletin/Repair Instructions
HALFSHAFT ASSY - AXLE FRT LT/RT For a customer concern of "clicking sound", prior to repair please call any of the following: FCA Redacted Content. If no response within 15 minutes, proceed with the repair.
S2309000002
Service Bulletin/Repair Instructions
MIL lamp-on. Engine noise, rattle. Misfire or rough running.
0900923b
Service Bulletin/Repair Instructions
Engine makes an abnormal ticking noise. There may be Diagnostic Trouble Codes (DTCs) present.
0700723
Service Bulletin/Repair Instructions
Water Quality When Mixed With Engine Coolant
0900923
Service Bulletin/Repair Instructions
Engine Ticking Noise Engine makes an abnormal ticking noise. There may be Diagnostic Trouble Codes (DTC)s present. This bulletin involves inspecting and if needed, replacing the intake HLAs. NOTE: **ALL VEHICLES ON THE RSU VIN LIST REQUIRE ALL 12 INTAKE HYDRAULIC LASH ADJUSTERS TO BE REPLACED**.
0900923a
Service Bulletin/Repair Instructions
Engine makes an abnormal ticking noise. There may be Diagnostic Trouble Codes (DTC)s present.
S2323000021
Service Bulletin/Repair Instructions
Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating. C0604- Active Air Dam Control Performance
S2208000030
Service Bulletin/Repair Instructions
DVD Or Blu-Ray? Disc Can Not Be Launched From The Radio or Rear Screens
9100133
Service Bulletin/Repair Instructions
ROCKER ARM ASSY - ROLLER ROCKER Case 1.- Before replacing the intake or exhaust rocker arms due to an abnormal ticking noise, please check that the INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head (no need to replace rocker arms). The noise can occur at low or high RPMs, and at low or high temperatures. There are no Diagnostic Trouble Codes (DTC)s present. Case 2.- If the INTAKE camshaft or INTAKE rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).
9100143
Service Bulletin/Repair Instructions
PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. If the engine is equipped with the AC/AD LEVEL PSU right intake camshaft PN 05047913AC or AD (new version), camshaft should NOT be replaced. Case 2) If the intake camshaft or intake rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).
9100142
Service Bulletin/Repair Instructions
Mirror
0810323
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of the following: ? Uconnect pop up box error or requires service message. ? Losing WiFi Hotspot streaming connection: internet data is not reliable. ? LED blinking on overhead console after ignition cycle. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from (WD - 4.27i.) and (RU - 4.29d) to 4.36.
1804823
Service Bulletin/Repair Instructions
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
S238A000018
Service Bulletin/Repair Instructions
Uconnect Box Error Message With Active Or Stored Diagnostic Trouble Codes (DTC) B22A9-96, B1570-93, B1E21-96
90217
Service Bulletin/Repair Instructions
Warranty Bulletin D-23-07 (XE1) Eflite Si-eVT Transmission - Certain 2017 ? 2023 Chrysler Pacifica (RU)
ID2307
Service Bulletin/Repair Instructions
FCA CARIBBEAN WARRANTY BULLETIN
Newsletter
Service Bulletin/Repair Instructions
FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
9003357A
Service Bulletin/Repair Instructions
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
9003357a
Service Bulletin/Repair Instructions
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
NotificationZD3
Service Bulletin/Repair Instructions
Customer Satisfaction Notification ZD3 9-Speed Transmission
0805323
Service Bulletin/Repair Instructions
Radio S26.17 USB Software Update The customer may describe the following: ? Cluster and display do not shut off with engine off. ? Battery drain. ? SXM? radio shows one station on screen but is playing a different station. ? Navigation inoperative. ? Black or blank radio screen (Rear View Camera (RVC) will still function normally). ? Radio lockup (RVC will still function normally). ? No Verbal warnings on navigation. ? Surround sound inoperative. ? Blu-ray? DVD unavailable. ? Listen in/Mirror feature inoperative. ? PHEV radio does not turn off when opening door or after charging. ? Audio Overlap between sources. ? Radio does not recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. ? Radio presets are not saving. ? Audio mute on calls (Phone, SOS and Ecall). ? Radio Resets (Rear view camera will still function normally). ? Radio screen freezes (RVC will still function normally). ? Audio disruptions. ? Wireless connectivity device disconnect. ? Wireless connectivity disconnecting. ? CarPlayT icon does not appear in device manager. ? Climate icon missing. ? SXM? inoperative. ? Audio muted. ? Missing profiles icon. ? Cluster displays incorrect audio source. ? Radio is slow to respond. ? Steering wheel controls skipping SXM channels. ? Recent calls not displayed. ? Phone audio playing with ignition off. The following software enhancements are available: ? Uconnect Phone improvements. ? Apple CarPlayT and Android AutoT improvements. ? Voice recognition command improvements. ? FOTA enhancements. This bulletin involves inspecting the software level and updating the software to S26.17.
S2108000015
Service Bulletin/Repair Instructions
Uconnect Box Require Service Message
9003357
Service Bulletin/Repair Instructions
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
0900423A
Service Bulletin/Repair Instructions
Incorrect Serpentine Belt and Tensioner ? Premature engine belt wear or noise concerns when driving the vehicle. ? Belt could snap eventually resulting in water pump and alternator not being driven leading to overheating and dead battery. This bulletin involves inspecting and if necessary replacing the serpentine belt and tensioner pulley
0900423a
Service Bulletin/Repair Instructions
Incorrect Serpentine Belt and Tensioner ? Premature engine belt wear or noise concerns when driving the vehicle. ? Belt could snap eventually resulting in water pump and alternator not being driven leading to overheating and dead battery. This bulletin involves inspecting and if necessary replacing the serpentine belt and tensioner pulley
9100131
Service Bulletin/Repair Instructions
Video router module Please review the latest version of SOL S2208000030 regarding DVD/blue ray issues. After updating software perform resets on both display or concern may still appear.
3100123
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
S2123000023
Service Bulletin/Repair Instructions
The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
NotificationZD2
Service Bulletin/Repair Instructions
Customer Satisfaction Notification ZD2 Engine Misfire
S238A000005
Service Bulletin/Repair Instructions
DVD Or Blu-Ray? INOP, cannot launch DVD player from Rear Screens
S238A000004
Service Bulletin/Repair Instructions
Radio Unable To View Rear Screens In Rear Seat App
08-026-23
Service Bulletin/Repair Instructions
RCA Amplifier Drone Noise Audible drone after initial startup or during idle. This bulletin involves replacing the amplifier.
08-028-23
Service Bulletin/Repair Instructions
Radio Over The Air Updating to S26.17 Software Version Battery drain on vehicle after connecting wiTECH to vehicle. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S26.15 to S26.17. NOTE: National launch for this FOTA update is expected to begin February 09, 2023.
9100129
Service Bulletin/Repair Instructions
Integrated Dual Charging Module Before replacing the IDCM part please follow the appropriate service procedure for DTC P0D27, ensure to clear the codes and perform a charging test. If the codes come back again, proceed with the replacement.
S1623000028 Rev.
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S238A000001
Service Bulletin/Repair Instructions
Dead Battery Appears To Be Caused By Radio, Excessive Current Draw
02-001-23
Service Bulletin/Repair Instructions
Front Hub Bearing Growling Noise Customers may experience a noise/vibration coming from the front end of the vehicle while driving. Wheel bearing growling noise in front when driving. This bulletin involves possibly replacing the either side front hub bearing(s).
S2323000002
Service Bulletin/Repair Instructions
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
31-002-22
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
88094
Service Bulletin/Repair Instructions
Warranty Bulletin D-22-17 2017?2023 (Current) Chrysler Pacifica (RU) and 2013?2016 Chrysler Town & Country/2013?2020 Dodge Caravan (RT) - Corrosion ? Complete Hood Panel Warranty Claim
S228A000036
Service Bulletin/Repair Instructions
Rear Seat Entertainment (RSE) With Amazon Fire TV Remote Paring Or Remote Inoperative
S228A000035
Service Bulletin/Repair Instructions
Radio Will Not Turn On
S228A000005 Rev.
Service Bulletin/Repair Instructions
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
S2208000071 Rev.
Service Bulletin/Repair Instructions
Weather App May Freeze, Lockup Or Has Error Loading
S2208000189
Service Bulletin/Repair Instructions
Popup Message ?Service Notification - Battery? On The Radio Display After Turning The Vehicle On
9100103
Service Bulletin/Repair Instructions
Engine Oil - 0W20,Fluid - ATF+4,Engine Oil - 10W30,Engine Oil - 5W20,Engine Oil - 5W30
9100104
Service Bulletin/Repair Instructions
SENSOR Intrusion Module
9100105
Service Bulletin/Repair Instructions
Seal, Sunroof
0821122
Service Bulletin/Repair Instructions
Radio Over The Air Software Version Updated to S26.17
0815422
Service Bulletin/Repair Instructions
Video Routing Module Inoperative
9100008
Service Bulletin/Repair Instructions
Telematic box module 2
9100096
Service Bulletin/Repair Instructions
Base Headlamp Bright, Base Headlamp Black
87147
Service Bulletin/Repair Instructions
It has been identified that the Vehicle Health Reports could at times report there is a vehicle issue which requires immediate service when there is not actually a vehicle issue.
S2208000138RevA
Service Bulletin/Repair Instructions
Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
S2208000073RevA
Service Bulletin/Repair Instructions
No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement
S228A000030RevA
Service Bulletin/Repair Instructions
Battery Drain, Radio Or Cluster Will Not Shut Off After Engine Off
S228A000003
Service Bulletin/Repair Instructions
Uconnect Box Error Message On Radio Screen And Diagnostic Trouble Code (DTC) code B22A9-96 Set
S228A000030
Service Bulletin/Repair Instructions
Battery Drain, Radio Or Cluster Will Not Shut Off After Engine Off
0817522REVA
Service Bulletin/Repair Instructions
Water Intrusion and Corrosion in Connector XY101A This bulletin involves using zip ties and vinyl tape to reseal G917a. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic trouble Codes (DTCs) have been set: U11E9 - Lost Communication With AGS. P0070-15 - Ambient Air Temperature Sensor Circuit-Circuit Short To Battery Or Open. P0070-11 - Ambient Air Temperature Sensor Circuit-Circuit Short To Ground. P0073 - Ambient Air Temperature Sensor Circuit High.
0817422
Service Bulletin/Repair Instructions
Uconnect Theater USB Port Inoperable This bulletin involves connecting inline connector XY314B. The customer may experience the following: The USB port on the DVD/Blu-Ray player (Uconnect Theater) is inoperable.
0817522
Service Bulletin/Repair Instructions
Water Intrusion and Corrosion in Connector XY101A This bulletin involves using zip ties and vinyl tape to reseal G917a. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic trouble Codes (DTCs) have been set: U11E9 - Lost Communication With AGS. P0070-15 - Ambient Air Temperature Sensor Circuit-Circuit Short To Battery Or Open. P0070-11 - Ambient Air Temperature Sensor Circuit-Circuit Short To Ground. P0073 - Ambient Air Temperature Sensor Circuit High.
0817222
Service Bulletin/Repair Instructions
Rear Seat Entertainment Screen Blank This bulletin involves checking and if needed, updating the software on both rear seat entertainment display screens. Customer may experience the following: Right and/or Left rear seat entertainment screen(s) goes blank.
S228A000026
Service Bulletin/Repair Instructions
Static, Crackle Or Buzz In Wireless Connectivity Mode Only
S228A000027
Service Bulletin/Repair Instructions
Steering Wheel Audio Controls Inoperative Or Slow To Respond
S228A000024
Service Bulletin/Repair Instructions
Radio Sirius XM Mutes After Ending Phone Call
S228A000025
Service Bulletin/Repair Instructions
Harman R1H Uconnect 5 Radio Software Flash Error Codes
3100122
Service Bulletin/Repair Instructions
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
S2208000071REVA
Service Bulletin/Repair Instructions
Weather App May Freeze, Lockup Or Has Error Loading
S2208000080RevA
Service Bulletin/Repair Instructions
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
0803922REVB
Service Bulletin/Repair Instructions
Radio Enhancements This bulletin involves inspecting the software level and updating the software to S24.18 The customer may describe following: Navigation inoperative. Black or blank radio screen (Rear View Camera (RVC) will still function normally). Radio lockup (RVC will still function normally). No Verbal warnings on navigation. Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes (RVC will still function normally). Audio disruptions. Wireless connectivity device disconnect. Wireless connectivity disconnecting. Audio distortion (hissing, water sprinkler, or salt shaker noise) (WL Only). The following software enhancements are available:Uconnect Phone improvements. Apple CarPlay® and Android Auto® improvements. Voice recognition command improvements. Climate control screen improvements (WL Only). SXM radio improvements (WL Only).
S2208000020RevA
Service Bulletin/Repair Instructions
Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)
0812122REVA
Service Bulletin/Repair Instructions
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S21D.5 and S23.13 to S24.18The national launch for the FOTA is expected to begin on:WS - May 24, 2022 WL - May 31, 2022 RU - S21D.5 to S24.18, June 06, 2022 RU - S23.13 to S24.18, May 21, 2022 Customers may experience one or more of the following: Navigation inoperative. Black or blank radio screen (Rear View Camera (RVC) will still function normally). Radio lockup (RVC will still function normally). Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging. No Verbal warnings on navigation. Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes. The rear view camera display, will work properly if the radio display screen freezes. Audio disruptions. Unable to connect compatible wireless connectivity device. Wireless connectivity disconnecting. Improvements are included with this update: Apple CarPlay® and Android Auto® improvements. Voice Recognition improvements. Uconnect Phone improvements.
S228A000018
Service Bulletin/Repair Instructions
Radio intermittently mutes
S228A000017
Service Bulletin/Repair Instructions
Battery Drain Suspected or "Identified" From USB or Media Hub
0814722
Service Bulletin/Repair Instructions
Flash: Radio Frequency Module (RFHM) Updates This bulletin involves reprogramming the RFHM with the latest available software. Customers may experience: Intermittent passive entry feature on the front doors are inoperative.
S2223000057
Service Bulletin/Repair Instructions
Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement
0814322
Service Bulletin/Repair Instructions
Charging Cable Replacement This bulletin involves replacing the hybrid battery charging cables. Cable, Battery Charger
S2208000138
Service Bulletin/Repair Instructions
Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
S2208000119
Service Bulletin/Repair Instructions
Trailer Tow Lamps Inoperative After Mopar Trailer Tow Wiring Installation
S228A000014
Service Bulletin/Repair Instructions
Uconnect Box Require Service Message
S2208000030RevC
Service Bulletin/Repair Instructions
DVD Or Blu-Ray? Disc Can Not Be Launched From The Radio
0806222REVC
Service Bulletin/Repair Instructions
UPD UFD UBD UED UBC UEC Radio Enhancements This bulletin involves inspecting the software level and updating the software if needed. The software will be updated to 141.01.12.00. Customers may experience one or more of the following:Phone notification volume pops up while switching between driver profiles. Media widget gets "blacked out" on SXM? after switching user profiles. In light theme mode and in balance/fade menu, hard to see the position icon. In shortcuts menu pulled down from status bar, the right side arrow is highlighted like it can be selected. This should be greyed out like the left arrow. Compass not showing or showing incorrect direction. When on a phone call with wireless connectivity, echo noise can be heard. SXM? radio audio is playing in vehicle speakers while call is ongoing. SXM? radio stuck on current channel, no audio and unable to navigate to other channels using soft keys or knob.
0812722
Service Bulletin/Repair Instructions
Rear Wiper Inoperative This bulletin involves inspecting and if necessary repairing a bent electrical pin in the inline connector between the left body harness and the liftgate harness. The customer may experience the following: The rear wiper is inoperative.
0812822
Service Bulletin/Repair Instructions
Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the BCM with the latest available software. Customers may experience: When parked, power liftgate opens inadvertently without any customer input.
0813022
Service Bulletin/Repair Instructions
Amplifier (AMP) Drone Noise This bulletin involves replacing the amplifier. Customers may experience the following: Audible drone after initial start up or during idle.
9004527
Service Bulletin/Repair Instructions
Valve Cover Gasket It is advised to replace the full valve cover assembly if you are experiencing a valve cover leak Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI (right side) or 04893799AH (left side)includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content to facilitate fast track shipment of failed part.
9004552
Service Bulletin/Repair Instructions
Battery Coolant Level Sensor, Battery Coolant Bottle Pacfica Hybrid only - If customer comes into dealership with a "Service Hybrid System" message on cluster AND scan / WiTech report shows evidence of a P2BE0-00 fault code, please contact the following individual prior to servicing the vehicle: P2BE0-00 - HYBRID/EV BATTERY COOLANT LEVEL FCA Redacted Content If possible, please capture a picture of the coolant level on battery bottle before replacing any components in the area (sensor, bottle, etc.). Requesting picture be attached to claim information. If no response within 15 minutes, proceed with repair.
S228A000009RevA
Service Bulletin/Repair Instructions
: Wireless Charging Pad Slow Wireless Charging, No Wireless Charging
0812122
Service Bulletin/Repair Instructions
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S21D.5 and S23.13 to S24.18 The national launch for the FOTA is expected to begin on:WS - May 24, 2022 WL - May 31, 2022 RU - S21D.5 to S24.18, June 06, 2022 RU - S23.13 to S24.18, May 21, 2022 Customers may experience one or more of the following:Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging. No Verbal warnings on navigation. Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes. The rear view camera display, will work properly if the radio display screen freezes. Audio disruptions. Unable to connect compatible wireless connectivity device. Wireless connectivity disconnecting. Improvements are included with this update:Apple CarPlay® and Android Auto® improvements. Voice Recognition improvements. Uconnect Phone improvements.
S1708000246RevB
Service Bulletin/Repair Instructions
Security Gateway (SGW) Module Theory and Operation
S228A000009
Service Bulletin/Repair Instructions
An incorrect PDF document S228A000004 Rev. A - Panasonic VP4R Wi-Fi New Enrollment Pause was uploaded for this communication during publishing and was corrected with S228A000009 Rev. A
0803922REVA
Service Bulletin/Repair Instructions
Radio Enhancements This bulletin involves inspecting the software level and updating the software to S24.18 The customer may describe following:No Verbal warnings on navigation. Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes.The rear view camera display, will work properly if the radio display screen freezes. Audio disruptions. Wireless connectivity device disconnect. Wireless connectivity disconnecting. Audio distortion (hissing, water sprinkler, or salt shaker noise) (WL Only). The following software enhancements are available:Uconnect Phone improvements. Apple CarPlay® and Android Auto® improvements. Voice recognition command improvements. Climate control screen improvements (WL Only). SXM radio improvements (WL Only).
0806222REVB
Service Bulletin/Repair Instructions
UPD UFD UBD UED UBC UEC Radio Enhancements This bulletin involves inspecting the software level and updating the software if needed. The software will be updated to 141.01.12.00. Customers may experience one or more of the following: Phone notification volume pops up while switching between driver profiles. Media widget gets "blacked out" on SXM? after switching user profiles. In light theme mode and in balance/fade menu, hard to see the position icon. In shortcuts menu pulled down from status bar, the right side arrow is highlighted like it can be selected. This should be greyed out like the left arrow. Loss of SXM? radio saved presets. Compass not showing or showing incorrect direction. When on a phone call with wireless connectivity, echo noise can be heard. SXM? radio audio is playing in vehicle speakers while call is ongoing. SXM? radio stuck on current channel, no audio and unable to navigate to other channels using soft keys or knob.
9004547
Service Bulletin/Repair Instructions
Ambient Temp Sensor PSU- Pentastar Upgrade Engine - Ambient Temp Sensors After experiencing any P0070-11, P0070-15, P0071, P0072, or P0073 codes, follow the diagnostic procedure. If the procedure directs you to replace the ambient air temp sensor, then please call FCA Redacted Content before replacing the part. If no answer in 15 minutes, proceed with repair.
S228A000007
Service Bulletin/Repair Instructions
Unable To Listen Into Rear Seat Entertainment From Radio Or Front Display
83674
Service Bulletin/Repair Instructions
CONTROL - HVAC CONTROL
9004456
Service Bulletin/Repair Instructions
LATCH, Sliding Door (Right / Left) For any RU vehicle with presence of a B2500 fault code (active / stored / pending), please refer to the following steps: 1. Please verify proper functionality of both sliding doors (power or manual) through all inputs (overhead console, key fob, handle grab). 2. If sliding doors operate as expected, do NOT replace sliding door latch(es). 3. If service is required, and your Dealership is located in the Detroit Metro Area please contact FCA Redacted Content, prior to replacing any sliding door latch(es). If no response in 15 minutes, proceed with repair. 4. If possible, please provide any / all information in the repair order narrative regarding status of sliding door function (i.e, door only works manually, won't open via key fob, etc.). This includes all customer feedback as well (what exactly brought the customer into the dealer).
S2208000059
Service Bulletin/Repair Instructions
Rear Seat Entertainment Screens Offline Or Blank
9004542
Service Bulletin/Repair Instructions
Rain Sensor Before replacing the rain sensor during a front windshield replacement, contact: FCA Redacted Content If no response in 15 minutes, proceed with repair. If there is no visible damage to the original rain sensor it should be transfered to the new windshield using a new gel pad rather than replacing it.
S228A000005
Service Bulletin/Repair Instructions
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or B1561-13
S2223000042
Service Bulletin/Repair Instructions
Left Side Sun Visor Appears Loose.
S2232000005
Service Bulletin/Repair Instructions
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or B1561-13
18-087-22
Service Bulletin/Repair Instructions
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience one or more of the following: Poor vehicle response and drop in engine speed when making light changes to the accelerator pedal position. Drop in engine speed when in 5th gear and decelerating. Engine RPM drops during the coast down or braking.
S2208000109
Service Bulletin/Repair Instructions
Electronic Vehicle Information Center (EVIC) LCD Display is Blank
08-102-22
Service Bulletin/Repair Instructions
Replacement of Defective Key Fobs This bulletin involves replacement of the two key fobs and the key sense transmitter. Customer may experience one or more of the following: Vehicle unlocks only when key fob is located close to the door. User can start vehicle with key fob outside the vehicle near the door.
S2208000030 Rev.
Service Bulletin/Repair Instructions
DVD Or Blu-Ray? Disc Can Not Be Launched From The Radio Incorrect 2020CY on final document
9004531
Service Bulletin/Repair Instructions
RECEIVER, Hub The final drop shipment of CSN Z23, P/N 68379519AL, has taken place. No further parts distribution will be taking place. All distributed parts would cover all sold and unsold needs. Please use all stock that your dealer has before asking for parts assistance. If part assistance is still required, please provide the following information to your Area Manager for review: 1. Dealer Code 2. Last eight digits of VIN 3. Appointment date/vehicle VOR at dealer Thank you, Mopar
82975
Service Bulletin/Repair Instructions
LATCH - FRONT DOOR
9004492
Service Bulletin/Repair Instructions
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, and your Dealership is located in the Detroit Metro area, please contact FCA Redacted Content prior to replacing the liftgate latch. If no response in 15 minutes, refer to Star Online Publication S2223000021 before replacing the latch.
S2223000036
Service Bulletin/Repair Instructions
Reverse View Camera Inoperative After Recent Repair
83020
Service Bulletin/Repair Instructions
DAMPER - STEERING
83052
Service Bulletin/Repair Instructions
RECEIVER - HUB
0200522
Service Bulletin/Repair Instructions
Front Wheel Hub and Bearing Noise
82973
Service Bulletin/Repair Instructions
LAMP - TAIL
S2223000035
Service Bulletin/Repair Instructions
Blind Spot System False Alerts. Blind Spot Indicator On In Mirror For No Reason.
9004509
Service Bulletin/Repair Instructions
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold For concerns of V8 oil filter leaks on 22MY and up vehicles: 1. Clean the area and use oil dye to know the exact location of the leak with black/UV light. 2. Removal torque (force needed to loosen the filter) 3. If the source of the leak cannot be identified, please contact FCA Redacted Content to FasTrak parts back for analysis. If no response in 15 minutes, proceed with repair and email pictures of the following: A) Oil filter from the bottom to know if it has a "Factory Installed" filter. B) Leak. C) Damage in filter (if any) D) Gasket. E) Block or Oil Filter Adapter(OFA) or Engine Oil Cooler(EOC) sealing surface.
S2208000096
Service Bulletin/Repair Instructions
Park Assist Is Not Equipped On Vehicles With Sales Code XA5 Or XP1
82837
Service Bulletin/Repair Instructions
DAMPER - STEERING
S2108000242RevA
Service Bulletin/Repair Instructions
Wireless Android Auto Or Apple CarPlay Intermittent Operation From Interference
S2208000092
Service Bulletin/Repair Instructions
Audible Drone Noise After Initial Start Up Or During Idle
S2123000023RevB
Service Bulletin/Repair Instructions
The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
S2209000004
Service Bulletin/Repair Instructions
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
S2223000032
Service Bulletin/Repair Instructions
Front Door Is Over Flush To The Sliding Door
S2008000132 RevC
Service Bulletin/Repair Instructions
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor
0803122
Service Bulletin/Repair Instructions
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. National launch for this FOTA update is expected on:Current Level R139.01.53 update to R141.01.12, launched on 02/08/2022. Current Level R136.10.04 update to R141.01.12, launched on 02/11/2022. Current Level R136.09.00 update to R141.01.12, launched on 02/16/2022. Customers may experience one or more of the following: Phone notification volume pops up while switching between driver profiles. Media widget gets "blacked out" on SXM after switching user profiles. In light them mode and in balance/fade menu, hard to see the position icon. In shortcuts menu pulled down from status bar, the right side arrow is highlighted like it can be selected. This should be greyed out like the left arrow. Loss of SXM radio saved presets. Compass not showing or showing incorrect direction. When on a phone call with bluetooth, echo noise can be heard. SXM radio audio is playing in vehicle speakers while call is ongoing. SXM radio stuck on current channel, no audio and can't navigate to other channels using soft keys or knob.
0803122 REVA
Service Bulletin/Repair Instructions
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. National launch for this FOTA update is expected on:Current Level R139.01.53 update to R141.01.12, launched on 02/08/2022. Current Level R136.10.04 update to R141.01.12, launched on 02/11/2022. Current Level R136.09.00 update to R141.01.12, launched on 02/16/2022. Customers may experience one or more of the following: Phone notification volume pops up while switching between driver profiles. Media widget gets "blacked out" on SXM after switching user profiles. In light them mode and in balance/fade menu, hard to see the position icon. In shortcuts menu pulled down from status bar, the right side arrow is highlighted like it can be selected. This should be greyed out like the left arrow. Loss of SXM radio saved presets. Compass not showing or showing incorrect direction. When on a phone call with bluetooth, echo noise can be heard. SXM radio audio is playing in vehicle speakers while call is ongoing. SXM radio stuck on current channel, no audio and can't navigate to other channels using soft keys or knob.
0803122REVA
Service Bulletin/Repair Instructions
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. National launch for this FOTA update is expected on:Current Level R139.01.53 update to R141.01.12, launched on 02/08/2022. Current Level R136.10.04 update to R141.01.12, launched on 02/11/2022. Current Level R136.09.00 update to R141.01.12, launched on 02/16/2022. Customers may experience one or more of the following: Phone notification volume pops up while switching between driver profiles. Media widget gets "blacked out" on SXM after switching user profiles. In light them mode and in balance/fade menu, hard to see the position icon. In shortcuts menu pulled down from status bar, the right side arrow is highlighted like it can be selected. This should be greyed out like the left arrow. Loss of SXM radio saved presets. Compass not showing or showing incorrect direction. When on a phone call with bluetooth, echo noise can be heard. SXM radio audio is playing in vehicle speakers while call is ongoing. SXM radio stuck on current channel, no audio and can't navigate to other channels using soft keys or knob.
1900222 REVB
Service Bulletin/Repair Instructions
Heated Steering Wheel Inoperable This bulletin involves updating heated steering wheel. Customers may experience the following: The steering wheel will not heat up or turn on, when enabled fromthe button on radio screen.
1900222-2
Service Bulletin/Repair Instructions
Heated Steering Wheel Inoperable This bulletin involves updating heated steering wheel. Customers may experience the following: The steering wheel will not heat up or turn on, when enabled fromthe button on radio screen.
1900222REVB
Service Bulletin/Repair Instructions
Heated Steering Wheel Inoperable This bulletin involves updating heated steering wheel. Customers may experience the following: The steering wheel will not heat up or turn on, when enabled fromthe button on radio screen.
S2208000081
Service Bulletin/Repair Instructions
Radio Display Shows Mirror Image Displayed Under Time In Screen Off State
S2208000041 RevA
Service Bulletin/Repair Instructions
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
S2208000042
Service Bulletin/Repair Instructions
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
S2208000042 RevA
Service Bulletin/Repair Instructions
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
9004505
Service Bulletin/Repair Instructions
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process. To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp
0806222
Service Bulletin/Repair Instructions
UBD UED UBC Radio Enhancements This bulletin involves inspecting the software level and updating the software if needed. The software will be updated to 141.01.12.00. Customers may experience one or more of the following: Phone notification volume pops up while switching between driver profiles. Media widget gets "blacked out" on SXM? after switching user profiles. In light theme mode and in balance/fade menu, hard to see the position icon. In shortcuts menu pulled down from status bar, the right side arrow is highlighted like it can be selected. This should be greyed out like the left arrow. Loss of SXM? radio saved presets. Compass not showing or showing incorrect direction. When on a phone call with bluetooth, echo noise can be heard. SXM? radio audio is playing in vehicle speakers while call is ongoing. SXM? radio stuck on current channel, no audio and unable to navigate to other channels using soft keys or knob.
S2208000076
Service Bulletin/Repair Instructions
Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate Or Can C BUS DTC?s
9004502
Service Bulletin/Repair Instructions
HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.
S2208000036
Service Bulletin/Repair Instructions
Camera Blue/Blank Screen Recovery And Diagnosis
S2208000073
Service Bulletin/Repair Instructions
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
S2223000021
Service Bulletin/Repair Instructions
The Customer Has Difficulty When Opening Or Closing The Power Liftgate
S2208000071
Service Bulletin/Repair Instructions
Weather App May Freeze, Lockup Or Has Error Loading
0805122
Service Bulletin/Repair Instructions
HV Battery Pack Replacement This bulletin involves replacing the hybrid battery pack. Battery, Hybrid
1900222 REVA
Service Bulletin/Repair Instructions
Heated Steering Wheel Inoperable This bulletin involves updating heated steering wheel. Customers may experience the following:The steering wheel will not heat up or turn on, when enabled fromthe button on radio screen.
1900222-1
Service Bulletin/Repair Instructions
Heated Steering Wheel Inoperable This bulletin involves updating heated steering wheel. Customers may experience the following:The steering wheel will not heat up or turn on, when enabled fromthe button on radio screen.
1900222REVA
Service Bulletin/Repair Instructions
Heated Steering Wheel Inoperable This bulletin involves updating heated steering wheel. Customers may experience the following:The steering wheel will not heat up or turn on, when enabled fromthe button on radio screen.
S2208000011 RevB
Service Bulletin/Repair Instructions
Wireless Qi Charger Not Charging
1900222
Service Bulletin/Repair Instructions
Heated Steering Wheel Inoperable This bulletin involves updating heated steering wheel. Customers may experience the following: The steering wheel will not heat up or turn on, when enabled from the button on radio screen.
S1708000118
Service Bulletin/Repair Instructions
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
S1708000118 RevB
Service Bulletin/Repair Instructions
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
0804722
Service Bulletin/Repair Instructions
Flash: Memory Seat Module (MSM) and Memory Seat Module Passenger (MSMP) Updates This bulletin involves reprogramming the MSM and MSMP module with the latest software available. Customers may experience the following:Driver and/or Passenger seats do not move to the stored position when a memory recall is requested through the radio.
S2208000061
Service Bulletin/Repair Instructions
Navigation Crashes, Freezes, Or displays ?Loading? Message
0804222
Service Bulletin/Repair Instructions
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves updating the HCP and AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following DiagnosticTrouble Code (DTC):P0E15 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. The customer may also comment on the following:Electric Vehicle (EV) mode may be inoperable. May notice a reduction in cabin heater performance.
0804022
Service Bulletin/Repair Instructions
Flash: Integrated Dual Charging Module (IDCM) Enhancements This bulletin involves reprogramming the IDCM with the latest software available. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technicianmay find the following Diagnostic Trouble Code (DTC) has been set: B22A9-64 - ECU Internal Performance-Signal Plausibility Failure. Customer may also experience the following:Unable to utilize the plug in charge cord to charge the vehicle.
S2108000015 RevH
Service Bulletin/Repair Instructions
Uconnect Box Requires Service Message
S1623000028
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
S1723000001
Service Bulletin/Repair Instructions
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
S2108000125
Service Bulletin/Repair Instructions
Battery Of Uconnect Box Is Temporarily Low Popup Message
S2108000275
Service Bulletin/Repair Instructions
Sirius XM Screen Frozen At Start Up
S2208000010
Service Bulletin/Repair Instructions
CEL Check Engine Lamp On, Start Stop Inoperative
S2208000011A
Service Bulletin/Repair Instructions
Wireless Qi Charger Not Charging
S2208000024
Service Bulletin/Repair Instructions
Radio Does Not Work In Ignition Accessory Mode
S2223000008
Service Bulletin/Repair Instructions
Squeak Noise Opening Front Doors
S2223000009
Service Bulletin/Repair Instructions
Hands Free Power Sliding Door And Or Liftgate Function Difficult To Use Or Intermittent Operation
08-177-21
Service Bulletin/Repair Instructions
BEV/Hybrid - Showroom and Display Vehicle Battery Maintenance This information only bulletin discusses procedures that must be followed for BEV/Hybrid vehicles that are on display at dealership showrooms.
S2108000198
Service Bulletin/Repair Instructions
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
9004138RevA
Service Bulletin/Repair Instructions
GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with Active Grille Shutter (AGS) is set, please review Star Online S2008000132 for known concerns. Prior to replacing this part please call FCA Redacted Content. If no response in 15 minutes, please proceed with repair.
9004138a
Service Bulletin/Repair Instructions
GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with Active Grille Shutter (AGS) is set, please review Star Online S2008000132 for known concerns. Prior to replacing this part please call FCA Redacted Content. If no response in 15 minutes, please proceed with repair.
9004138
Service Bulletin/Repair Instructions
GRILLE, Active Shutter Prior to replacing this part, please review Star Online S2008000132 for known concerns.
S2109000004
Service Bulletin/Repair Instructions
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
3100121
Service Bulletin/Repair Instructions
Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required.
9004009
Service Bulletin/Repair Instructions
Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
23-012-16
Service Bulletin/Repair Instructions
Magnesium Inner Liftgate Repair And Appearance Characteristics
2301216
Service Bulletin/Repair Instructions
Magnesium Inner Liftgate Repair And Appearance Characteristics
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.