114505
Service Bulletin/Repair Instructions
COMPRESSOR - AIR CONDITIONING
Vehicle report
2024 CHRYSLER PACIFICA
Service bulletins
256 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
114507
Service Bulletin/Repair Instructions
COMPRESSOR - AIR CONDITIONING
9100900
Service Bulletin/Repair Instructions
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
9100895
Service Bulletin/Repair Instructions
ACTUATOR Park Brake Do NOT replace actuator before checking for latest ABS software referencing TSB 08-010-26 and TSB 08-066-26. This update will eliminate the false occurrence of the DTCs below: C10EA-00 - Left Park Brake Actuator C10EB-00 - Right Park Brake Actuator C10EC-00 - Park Brake Actuator Correlation
S2623000016 REV.A
Service Bulletin/Repair Instructions
Lift Gate Latch And Glass Replacement / Servicing.
9100883
Service Bulletin/Repair Instructions
Glass Assy - Liftgate Prior to replacing the rear liftgate glass, perform Star Online S2623000016.
113550
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
113551
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
S2524000009 REV.A
Service Bulletin/Repair Instructions
Customer Indicates Air Conditioning Blows Warm.
9100860
Service Bulletin/Repair Instructions
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
113280
Service Bulletin/Repair Instructions
HOSE AND TUBE - EGR COOLANT
9100803 Rev 3
Service Bulletin/Repair Instructions
Front Fog Lamp RT 1) If the lamp contains moisture, do not replace it immediately. Turn the fog lamp on for one hour and inspect it afterward. Refer to 23-008-25 Rev.A. Exterior Front Lamps Condensation Clearing Procedure for details. 2) If the fog lamp(s) do not light. Refer to Star Online Publication S2523000085 for details.
S2508000025 REV. B
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
9100803 Rev 1
Service Bulletin/Repair Instructions
1) If the lamp contains moisture, do not replace it immediately. Turn the fog lamp on for one hour and inspect it afterward. Refer to 23-008-25 Rev.A. Exterior Front Lamps Condensation Clearing Procedure for details. 2) If the fog lamp(s) do not light. Refer to Star Online Publication S2523000085 for details.
S2523000057 REV.A
Service Bulletin/Repair Instructions
1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
S2208000045 REV.D
Service Bulletin/Repair Instructions
Backup Camera Poor Image Quality Inspection
S2508000025 REV.A
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
S2607000005
Service Bulletin/Repair Instructions
Vehicle Leaking Coolant Or Overheating
S2623000046
Service Bulletin/Repair Instructions
Calibration Requirements For The Power Sliding Door Module (PSDM).
S2623000041 REV.A
Service Bulletin/Repair Instructions
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
S2508000052 REV.B
Service Bulletin/Repair Instructions
Service Shifter Message on the Cluster and Shifter Unable to move Out of Park
S268A000014
Service Bulletin/Repair Instructions
Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode
112856
Service Bulletin/Repair Instructions
HEATER - ELECTRIC COOLANT
112857
Service Bulletin/Repair Instructions
HEATER - ELECTRIC COOLANT
S1623000028 Rev. K
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
9100835
Service Bulletin/Repair Instructions
Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
S1623000028 REV.J
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S2623000040
Service Bulletin/Repair Instructions
Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
S2623000041
Service Bulletin/Repair Instructions
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
S2508000052 Rev A
Service Bulletin/Repair Instructions
Service Shifter Message on the Cluster and Shifter Unable to move Out of Park
S1623000028 REV.I
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S2623000034
Service Bulletin/Repair Instructions
Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.
08-208-26 REV. A
Service Bulletin/Repair Instructions
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle.
111833
Service Bulletin/Repair Instructions
SENSOR – KNOCK
111834
Service Bulletin/Repair Instructions
SENSOR – KNOCK
08-208-26
Service Bulletin/Repair Instructions
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle
111702
Service Bulletin/Repair Instructions
SWITCH - LIFTGATE
S2607000004
Service Bulletin/Repair Instructions
P0480-COOLING FAN 1 CONTROL CIRCUIT (VARIABLE SPEED FAN)
08-207-26
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
9100801
Service Bulletin/Repair Instructions
If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance. P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance.
S2308000034 REV.B
Service Bulletin/Repair Instructions
No Wireless Charging Or Slow Wireless Charging
9100803
Service Bulletin/Repair Instructions
1) If the fog lamp contains moisture, do not replace it immediately. Turn the fog lamp on for one hour and inspect it afterward. Refer to 23-008-25 Rev.A. Exterior Front Lamps Condensation Clearing Procedure for details. 2) If the fog lamp(s) do not light. Refer to Star Online Publication S2523000085 for details.
S2523000003 REV.A
Service Bulletin/Repair Instructions
Door Latch, Handle And Ajar Additional Service Information.
08-170-26
Service Bulletin/Repair Instructions
Flash: Power Sliding Door Module (PSDM) System Updates Customers **must** experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle **must** exhibit/set the following Diagnostic Trouble Code (DTC): ● U0140-00 - Lost Communication With Body Control Module. Customers may also comment on one or more of the following: ● Left power sliding door inoperable. ● Right power sliding door inoperable. NOTE: **Doors will open manually** This bulletin involves **reprogramming the left PSDM (PSDML) and the right PSDM (PSDMR)** with the latest available software
111405
Service Bulletin/Repair Instructions
COVER - CYLINDER HEAD
111406
Service Bulletin/Repair Instructions
COVER - CYLINDER HEAD
S2623000021
Service Bulletin/Repair Instructions
The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would Intermittently Not Function.
S1623000028 REV.H
Service Bulletin/Repair Instructions
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
WICKB0049073RevA
Warranty Program/Extension
F-26-01 Upfit Reimbursement Allowance for Select Fleet Vehicles - Safety Recalls 54C, 55C, 06C, 06D, 10D, and 11D - Side Curtain Airbag (Rev. A)
S2623000017
Service Bulletin/Repair Instructions
Hood Ajar Message On Cluster.
08-134-26
Service Bulletin/Repair Instructions
Universal Garage Door Opener (UGDO) Inoperable Technicians may or may not find the following Diagnostic Trouble Code (DTC) present: SYMPTOM: ● B251D1-00 - Universal Garage Door Opener Control. Customers may comment on the following: ● Operational questions regarding the usage of the HomeLink® UGDO. . No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
S2623000015
Service Bulletin/Repair Instructions
The Customer May Notice a Popping Noise When Opening or Closing Either Sliding Door.
S2623000016
Service Bulletin/Repair Instructions
Lift Gate Latch And Glass Replacement / Servicing.
18-044-26
Service Bulletin/Repair Instructions
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) ● P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) ● P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) ● P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) ● P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) ● P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) ● P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) ● P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) ● P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) ● P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) ● P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** ● P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** ● P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** ● P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** ● P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** ● P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: ● **Oil Level High Warning in the Instrument Panel Cluster (IPC).** ● Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. ● Vehicle is not heating up fast enough at freezi
S2602000002
Service Bulletin/Repair Instructions
Creaking/Groaning Noise Coming from The Front End
S2208000045 REV.C
Service Bulletin/Repair Instructions
Backup Camera Poor Image Quality Inspection
S2608000010
Service Bulletin/Repair Instructions
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
23-005-26
Service Bulletin/Repair Instructions
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: SYMPTOM: ● Wiper blades that chatter/streak/jump/skip/smear or make noise while traveling across the windshield. . No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
S1408000384 REV.J
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
110603
Service Bulletin/Repair Instructions
SPEAKER - NONE
110604
Service Bulletin/Repair Instructions
SPEAKER - NONE
S2509000011 REV.A
Service Bulletin/Repair Instructions
Engine Oil is Red in Color
03D Campaign
Other
Fleet Campaign Parts Ordering Process (03D)
110447
Service Bulletin/Repair Instructions
WATER PUMP
110448
Service Bulletin/Repair Instructions
WATER PUMP
S228A000025 REV.A
Service Bulletin/Repair Instructions
Harman R1H Uconnect 5 Radio Software Flash Error Codes
08-043-26
Service Bulletin/Repair Instructions
Flash: Anti-Lock Brakes (ABS) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Code (DTC): ● **C151D-00 - Tire Pressure Sensor Location Undetermined.** ● U0121-00 - Lost Communication With Anti-lock Brake System (ABS) Control Module. ● U1110 - Lost Vehicle Speed Message. ● U120C - Lost Brake Booster Signal. Customers may also comment on one or more of the following: ● **The Service TPM System message may display on the cluster after a tire rotation.** NOTE: The vehicle will not automatically relearn tire locations and the process will have to be manually performed by a dealer technician. ● Electronic Parking Brake (EPB) is not responding and not allowing the driver to release EPB.** NOTE: This takes place when the vehicle in on standstill, the driver stays in the car for more than 10 minutes and if the driver presses the Electric Parking Brake (EPB) button. The Electronic Stability Control (ESC) module wakes up in silent mode and if another wake up request occurs (i.e. pedal press, door, ajar etc.) during this time the module locks up in no communication mode and other modules sets DTC against ESC module. ESC won't be operational and vehicle won't be able to shift out of park ● Antilock Brake System (ABS) light is on in the Instrument Panel Cluster (IPC). This bulletin involves reprogramming the ABS module with the latest available software.
S268A000008
Service Bulletin/Repair Instructions
Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19 or B1570-93
S2623000007
Service Bulletin/Repair Instructions
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
9100591 Rev 1
Service Bulletin/Repair Instructions
Universal Garage Door Opener Prior to replacing the UGDO or sun visor, call HomeLink® Customer Care at 1-800-355-3515 for a proper evaluation of the issue. If this does not correct the issue, please follow the steps in SOL: S2508000039
S1408000384 REV.I
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S268A000006
Service Bulletin/Repair Instructions
Hands-Free Voice Concerns Including No Voice Pickup, Muffled Audio, Distortion, or Intermittent Microphone Operation
S2623000006
Service Bulletin/Repair Instructions
Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
109997
Service Bulletin/Repair Instructions
ACTUATOR - TRANSFER CASE
S2523000089 REV.A
Service Bulletin/Repair Instructions
Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.
9100733 Rev 1
Service Bulletin/Repair Instructions
Follow the next steps before replacing the PDC: 1. Perform drag test on terminal to check for spread terminals on the female side of the connector. 2. Perform inspections of pins, fuses and relays. PDC pins can be straightened, there is no need to replace PDC. 3. Test for continuity on suspect wires and relays. 4. Test for voltage drops. 5. If the problem persists, disconnect and reconnect PDC before replacing.
109724
Service Bulletin/Repair Instructions
Water Pump & Chain Case Cover
109727
Service Bulletin/Repair Instructions
Water Pump & Chain Case Cover
08-012-26
Service Bulletin/Repair Instructions
Speaker Diagnostic Procedure Rattle, buzz and squeak coming from specific speakers.
S2623000003
Service Bulletin/Repair Instructions
Heated Seat Inoperative.
S2408000114 REV.B
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
9100745
Service Bulletin/Repair Instructions
B1578 DTC active (Audio Antenna Circuit Resistance Below Threshold) in LB production vehicles. Do not diagnose stored or active DTC unless there is a customer facing issue noted. A SOL will be released to give further information.
S2509000011
Service Bulletin/Repair Instructions
Engine Oil is Red in Color
08-394-25 REV. A
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure.
9100734
Service Bulletin/Repair Instructions
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
9100735
Service Bulletin/Repair Instructions
Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
108946
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
108947
Service Bulletin/Repair Instructions
EVAPORATOR - AIR CONDITIONING
08-394-25
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure
108754
Service Bulletin/Repair Instructions
AIR BAG-SIDE CURTAIN
108755
Service Bulletin/Repair Instructions
AIR BAG-SIDE CURTAIN
S258A000021
Service Bulletin/Repair Instructions
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
08-389-25
Service Bulletin/Repair Instructions
R1H Radio Software USB Update to U33.43 Customers may experience one or more of the following: ● Pressing the left steering wheel control to cycle through the presets, skips through several of the preset channels and calls other SXM stations not on the preset list. ● After an overnight sleep cycle, preset bar stays blank in the Media tab and media widget. ● Whenever the "Navigation Turn-by-Turn Displayed in Cluster" button is checked, once a different tab is selected, the previously checked box becomes unchecked This bulletin involves updating the software to U33.43.
9100733
Service Bulletin/Repair Instructions
Follow the next steps before replacing the PDC: 1. Check the tightness of electrical connections. 2. Perform inspections of pins, fuses and relays. 3. Test for continuity on suspect wires and relays. 4. Test for voltage drops. 5. If the problem persist, disconnect and reconnect PDC before replacing.
S2308000034 REV.A
Service Bulletin/Repair Instructions
No Wireless Charging Or Slow Wireless Charging
108458
Service Bulletin/Repair Instructions
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
108461
Service Bulletin/Repair Instructions
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
18-094-25
Service Bulletin/Repair Instructions
Flash: Powertrain Control Module (PCM) Updates *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P152F - Engine Hood Switch 2 / Engine Hood Switch 1 Correlation.** Customers may experience one of the following: ● **A low battery state of charge and/or dead battery. ● Engine Stop/Start inoperable.** ● Vehicle may enter “Auto Park Mode” during an Engine Stop Start (ESS) event. The driver will be notified that the vehicle is entering “Auto Park Mode” by the blinking D on the shifter for three blinks and then automatically shifting into Park. NOTE: **To shift out of Park, the driver will have to press down on the brake pedal and cycle the ignition back to START, and move the shifter into the desired position.** This bulletin involves reprogramming the PCM with the latest available software.
S2508000102
Service Bulletin/Repair Instructions
Intermittent Uconnect Box Requires Service Message. TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
19-007-25
Service Bulletin/Repair Instructions
Loss Of Electric Power Steering Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● C2217-00 - Electric Power Steering Module Internal. The customer may comment on the following: ● Loss of power steering and Electric Power Steering (EPS) lamp on in the Instrument Panel Cluster (IPC). This bulletin involves replacing the steering gear assembly and performing an alignment.
S2509000009
Service Bulletin/Repair Instructions
Engine Oil Leak
S2508000091
Service Bulletin/Repair Instructions
Radio (ETM) Is Always Setting Stored DTC B15A1-00 Media Port 1 Connection
105646
Service Bulletin/Repair Instructions
MODULE - STEERING CONTROL & COLUMN
21-040-25
Service Bulletin/Repair Instructions
948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P1DB7-00 - Torque Converter Clutch Performance.
9100670
Service Bulletin/Repair Instructions
Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes. This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.
S2519000008 REV.A
Service Bulletin/Repair Instructions
Noise From Front End While Steering Or Turning The Steering Wheel.
S2218000003 REV.B
Service Bulletin/Repair Instructions
Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On. There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:
23-008-25 REV. A
Service Bulletin/Repair Instructions
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
107211
Service Bulletin/Repair Instructions
HOSE AND TUBE - EGR COOLANT
02-002-25 REV. A
Service Bulletin/Repair Instructions
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
S2524000009
Service Bulletin/Repair Instructions
Customer Indicates Air Conditioning Blows Warm.
S2519000008
Service Bulletin/Repair Instructions
Noise From Front End While Steering Or Turning The Steering Wheel.
31-001-25 REV. B
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
31-001-25 REV. A
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
OTHERDOC_143
Over The Air
Radio Over The Air Update from U31.42(F) to U40.C R1H Software Version (FOTA) Customers may experience one or more of the following: - Navigation non-functional, not updating current position. - Screen Off hard key inoperative, Soft key on radio screen still operational. - CarPlay and Android Auto stability issues. - Text cut-off in different menus or pop-up messages - Voice Recognition not working for specific voice commands
31-001-25
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
9100649
Service Bulletin/Repair Instructions
False fails on PCR, DBSM and PDCs Stuck Closed or open diagnostics, DTC P2AF5 or P2AF6, leading to NTF and unnecessary replacements. Current controls are not robust against depleted auxiliary battery condition. Please follow SOL S2508000031.
S258A000019
Service Bulletin/Repair Instructions
Radio Does Not Turn On Automatically When Vehicle Is Started
S258A000017
Service Bulletin/Repair Instructions
Door speaker Inoperative or No Sound
9100637
Service Bulletin/Repair Instructions
Actions: Perform a check for the internal defect failure description or DTC B2232-00 Fault momentarily not present: If (fault frequency counter <= 3) then clear the fault code memory, do NOT exchange the ECU, retest. If frequency counter > 3 then check whether there are sources of potential EMI close to the installed position of the ECU that do not comply with the standard vehicle configuration. Test not OK: Eliminate the source of EMI, Test OK: Inspect the ECU for any damages like water intrusion/corrosion damage inside the ECU from water? Test not OK: Rectify the damage to the ECU, clear the fault code memory, no parts exchange, Test OK: Is there a repeat of the anomaly for the same fault manifestation (with any ECU exchange)? If No: Clear the fault code memory, in-depth fault search in the environment of the ECU + in-depth questions to the customer about the situations when the fault occurred? *ECU-exchange only when an external failure cause can be ruled out.* If Yes: Replace the ECU. If (fault momentarily present) or (repeated repair with the same fault) Program the ECU with the most recent SW, repeat the check for the fault. If the fault is no longer present... finished If the fault is still present... replace the ECU
S2509000001 REV.B
Service Bulletin/Repair Instructions
Engine Rattle Noise
23-006-25 REV. B
Service Bulletin/Repair Instructions
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: ● Wiper blades that chatter/streak/jump/skip/smear or make noise while traveling across the windshield.
S2422000001 REV.D
Service Bulletin/Repair Instructions
Tire Pressure Monitor (TPM) Service Information. TPM Lamp On.
S2505000005
Service Bulletin/Repair Instructions
Electric Park Brake (EPB) Applied When Parked But Will Not Release On Next Drive.
S2208000138 REV.B
Service Bulletin/Repair Instructions
Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
9100622
Service Bulletin/Repair Instructions
When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.
9100616
Service Bulletin/Repair Instructions
Telematics Box Module Verify Z part number availability. Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
S2408000072 REV.A
Service Bulletin/Repair Instructions
Power Sliding Door Inoperative or Intermittently Will Not Open or Close
S2508000052
Service Bulletin/Repair Instructions
Service Shifter Message on the Cluster and Shifter Unable to move Out of Park
08-195-25
Service Bulletin/Repair Instructions
Flash: Heating Venting Air Conditioning (HVAC) Module Update 2022 (RU) Chrysler Pacifica / Voyager This bulletin applies to vehicles equipped with: ● 3 Zone Auto Control-Front/Rear A/C (Sales Code HAH). ● Air Conditioning w/3 Zone Temp Cntrl (Sales Code HAK). ● All Vehicles W/Air Conditioning (Sales Code HA0). ● Rear Air Conditioning w/Heater (Sales Code HBB). This bulletin involves updating the HVAC with the latest available software.
9100614
Service Bulletin/Repair Instructions
ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine. Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.
S2523000057
Service Bulletin/Repair Instructions
1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
9100599
Service Bulletin/Repair Instructions
Underhood start/stop safety The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC): - P152E Engine -Hood Switch 2 Circuit High. - DTC P152F Customers may also experience: - Start/Stop system warning light. - Start/Stop inoperable. - Remote start inoperable. Diagnosis: - Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other than the one listed are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin. - If any vehicle exhibits any of the symptoms listed above in the customer symptom section, perform the Repair Procedure. - Special Tools/Equipment: wiTECH or equivalent. Repair Procedure: 1. Open the hood and locate the hood switch 2. Push in on the two locking tabs and pull them out. 3. Disconnect the wire connector from the switch. 4. Connect the wires to the same hood switch. 5. Push the switch back into the hold until both lock tab are engaged. 6. Clear all DTCs that may have been set in any module during this repair procedure. 7. In case the P152F/P152E DTCs persist, repeat the procedure with a new/spare/known good switch and repeat steps 5 and 6. 8. Replace switch installed during previous step for the original switch of the vehicle. If DTCs P152F/P152E are not present, leave the original switch installed and do not document the change of the switch in the repair process/narrative.
S2523000050
Service Bulletin/Repair Instructions
Vibration From Engine Or Powertrain. Powertrain Mounting Neutralization Procedure. Discussion: Service information is in the process of being updated to include powertrain mount installation best practices. The new procedure will neutralize the mounts to lessen or remove unwanted mount tension that can lead to vibration complaints.
02-002-25
Service Bulletin/Repair Instructions
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
S2523000049
Service Bulletin/Repair Instructions
B2779-04 Vehicle Pedestrian Alert Module-System Internal Failures. Quiet Vehicle Pedestrian Module (QVPM) Sound Is Not OK. Discussion: If diagnostic trouble code (DTC) B2779–04 is present and or QVPM is inoperative or sound is not okay, before replacing the module please check first the following service instructions: Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Body Control (BCM) - Standard Procedure).
S2523000041
Service Bulletin/Repair Instructions
Vehicle Will Not Shift From Park. Antilock Brake System (ABS) Light On In Cluster. U0121, U1110, U120C Diagnostic Trouble Codes (DTCs) Set. Discussion: If a vehicle has a complaint of will not shift from park and the below DTCs are set, follow the steps below prior to making any repairs. U0121-00-LOST COMMUNICATION WITH ANTI-LOCK BRAKE SYSTEM (ABS) U1110-LOST VEHICLE SPEED MESSAGE U120C-LOST BRAKE BOOSTER SIGNAL Do not replace the ABS module. First, discuss the circumstances of how they park the vehicle. Ask if they manually apply the electric park brake (EPB) after placing the shifter in park and turning off the ignition. These steps could also be followed with a final step of opening the door, changing ignition status, pressing the brake or pressing the EPB switch again. If the owner answers “yes” to the sequence mentioned prior, engineering is aware of concerns and investigating.
09-011-25
Service Bulletin/Repair Instructions
Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0301 - Cylinder 1 Misfire. ● P0302 - Cylinder 2 Misfire. ● P0303 - Cylinder 3 Misfire. ● P0304 - Cylinder 4 Misfire. ● P0305 - Cylinder 5 Misfire. ● P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: ● Rough idle. ● Valvetrain noise.
23-023-25
Service Bulletin/Repair Instructions
Rear Carpet Loose Customers may experience one or more of the following: ● The rear carpet is untucked. ● The rear carpet is torn. ● The rear carpet is coming out/loose. This bulletin involves modifying the rear tub carpet fasteners.
S2508000039
Service Bulletin/Repair Instructions
Universal Garage Door Opener (UGDO) Inoperative, LED Indicator Lamps Not Illuminating
S2323000002 REV.A
Service Bulletin/Repair Instructions
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
S2423000026 REV.A
Service Bulletin/Repair Instructions
Power Sliding Door Will Not Power Open And/Or Close Automatically.
S258A000016REVA
Service Bulletin/Repair Instructions
DVD/Blu-ray Not Syncing Between The Two Rear Screens.
9100498 Rev 3
Service Bulletin/Repair Instructions
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.
S258A000016
Service Bulletin/Repair Instructions
DVD/Blu-ray Not Syncing Between The Two Rear Screens.
104408
Service Bulletin/Repair Instructions
RADIO - MULTI MEDIA
9100569
Service Bulletin/Repair Instructions
Video Routing Module Verify Z part number availability. Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New, Unsold units only. Please review the latest version of SOL S2208000030 regarding DVD/blue ray issues. After updating software perform resets on both display or concern may still appear. After Battery Drainage VRM do not work. Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them.
S2408000114 REV.A
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
9100545
Service Bulletin/Repair Instructions
CLUSTER Instrument Panel Multiple cluster issues if misdiagnosed can lead to unnecessary IPC replacement. Tech Tip: Reset the IPC module first before any steps are taken to replace the module are undertaken. Connect Witech to the vehicle. Reset all DTCs and check for active DTCs warnings set against IPC. If battery low indicated against IPC, reset the module via WiTech tool. NOTE: After Battery Drainage, the IPC may not function correctly. Please follow the following steps before considering an IPC replacement: 1) Charge the Battery Ensure the battery is fully charged. 2) Soft Reset Perform a soft reset on the IPC. 3) Power-Up Issue 4) If the IPC does not power up, proceed with the following steps: a. Disconnect the battery. b. Reconnect the battery. 5) If condition still exists, consider IPC replacement.
S258A000013
Service Bulletin/Repair Instructions
AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
9100347 Rev 1
Other
3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done
9100546
Service Bulletin/Repair Instructions
Display Verify Z part number availability. Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
08-101-25
Service Bulletin/Repair Instructions
Radio USB Software Update TO U33.9 Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● U0485 - Implausible Data Received From Radio. The customer may also describe one or more of the following: ● Blank Phone widget displayed. ● Radio freeze after reverse event (Rearview Camera (RVC) Functions Normally). ● Blank hybrid screen. ● Screen off at start up (RVC Functions Normally). ● Radio restart before sleep after switching between different USBs. ● Pop up error "setting not saved" occurring when attempting to enable Geolocation (Privacy Mode Off). ● During FOTA Scheduling, if OK is not pressed to confirm time selected, vehicle will sleep. ● Apps downloaded for one connected profile are being shared with other local profiles. ● Switching profiles with slow response. ● Slow response switching between camera views. ● Black radio screen (RVC functions normally). ● Rear seat reminder alert unavailable. ● Wi-Fi software update pop-up is being triggered in non-connected vehicles. ● Switching to Android menu, display screen blinks on green color. ● Microphone inoperative during SOS call from the vehicle. This bulletin involves inspecting the software level and updating the software to U33.9.
S2508000026
Service Bulletin/Repair Instructions
Tire Pressure Lamp Flashing, No Tire Pressures Displayed, “Tire Pressure Module (TPM) System Unavailable” Message Displayed on Cluster
S2509000004
Service Bulletin/Repair Instructions
Misfire DTCs, Rough Idle, Valvetrain Noise
S2509000001 REV.A
Service Bulletin/Repair Instructions
Engine Rattle Noise
103952
Service Bulletin/Repair Instructions
APPLIQUE - B & C PILLAR
9100471
Service Bulletin/Repair Instructions
CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM.
103525
Service Bulletin/Repair Instructions
HORN AND BRACKET - NONE
S2509000002
Service Bulletin/Repair Instructions
Engine Noise
S258A000009
Service Bulletin/Repair Instructions
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
9100498 REV 1
Service Bulletin/Repair Instructions
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.
103290
Service Bulletin/Repair Instructions
VALVE - FUEL VAPOR
S2108000015 REV.J
Service Bulletin/Repair Instructions
Uconnect Box Require Service Message
08-039-25
Service Bulletin/Repair Instructions
Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.37 to 4.38 Customers may not experience the following: ● Update URL’s for ADA’s whitelist – to collect data from ADAS customer. No customer impact. No customer symptoms. Other Software Enhancements included: ● Improves vehicle data communication with server for App data management performance.
9100499
Service Bulletin/Repair Instructions
Touchscreen For ALL infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available. Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
S2509000001
Service Bulletin/Repair Instructions
Engine Rattle Noise
09-003-25
Service Bulletin/Repair Instructions
Oil Leaking From Oil Filter Area Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P06DD - Engine Oil Pressure Control Circuit Stuck Off. Customers may comment on the following: ● Oil found on the ground beneath the vehicle.
9100498
Service Bulletin/Repair Instructions
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets).
S2508000013
Service Bulletin/Repair Instructions
The Cluster Electronic Vehicle Information Center (EVIC) Displays “ACC/FCW Unavailable Service Required”, “Adaptive Cruise Control (ACC) System is Disabled”
103263
Service Bulletin/Repair Instructions
RESERVOIR - COOLANT
S258A000004
Service Bulletin/Repair Instructions
DVD Or Blu-Ray INOP, Rear Screens Or Monitors INOP, VRM Audio INOP, Mirroring INOP
S1408000384 REV.H
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
otherdoc_ 130
Other
PDI Updates
S2523000003
Service Bulletin/Repair Instructions
Door Latch, Handle And Ajar Additional Service Information.
S1408000384 REV.G
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
9100468
Service Bulletin/Repair Instructions
FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual. If the Filter is restricted or blocked then replace the part. For customers that drive light duty trucks in extreme dusty and dirty road conditions, please reference information only TSB 25-009-24 for an available MOPAR Dual EVAP Filter kit that is customer paid.
9100445
Service Bulletin/Repair Instructions
Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair.
S2208000045 REV.B
Service Bulletin/Repair Instructions
Backup Camera Poor Image Quality Inspection
19-003-24 REV. A
Service Bulletin/Repair Instructions
Loss of Electric Power Steering Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● C2217-00 - Electric Power Steering Module Internal. The customer may comment on the following: ● Loss of power steering and Electric Power Steering (EPS) lamp on in the Instrument Panel Cluster (IPC). This bulletin involves replacing the steering gear assembly and performing an alignment
19-003-24
Service Bulletin/Repair Instructions
Loss of Electric Power Steering Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● C2217-00 - Electric Power Steering Module Internal. The customer may comment on the following: ● Loss of power steering and Electric Power Steering (EPS) lamp on in the Instrument Panel Cluster (IPC). This bulletin involves replacing the steering gear assembly and performing an alignment
S2223000036 REV.A
Service Bulletin/Repair Instructions
Reverse View Camera Inoperative After Recent Repair
9100447
Service Bulletin/Repair Instructions
SWITCH Multifunction Before replacing the steering column control module (SCCM) due to DTC U0212 active, please follow these steps: 1.- Refer to service library procedure and follow diagnosis steps at BCM. 2.- If failure still present, make sure all the switches' and airbag's harness are properly connected and there is no corrosion or pinching, disconnect the switches & reconnect them, and reverify the issue. 3.- Verify if failure is still present, review if there is lack of communication between SCCM and BCM. For example, activate turn signals or wipers. 4.- Read at the BCM diagnosis session if BCM is receiving information from SCCM. Through diagnosis review if activation from wipers is requested, if turn signal, blindspot and lane assistant work. 5.- Do a hard reset to BCM and evaluate if any DTC is set. Retest if failure still present. If there are no DTC's, physical defects, wipers inop, nor turn signal inop, then SCCM does not need to be replaced Before replacing the steering column control module (SCCM) due to DTC U0212 active, please follow these steps: 1.- Refer to service library procedure and follow diagnosis steps at BCM. 2.- If failure still present, make sure all the switches' and airbag's harness are properly connected and there is no corrosion or pinching, disconnect the switches & reconnect them, and reverify the issue. 3.- Verify if failure is still present, review if there is lack of communication between SCCM and BCM. For example, activate turn signals or wipers. 4.- Read at the BCM diagnosis session if BCM is receiving information from SCCM. Through diagnosis review if activation from wipers is requested, if turn signal, blindspot and lane assistant work. 5.- Do a hard reset to BCM and evaluate if any DTC is set. Retest if failure still present. If there are no DTC's, physical defects, wipers inop, nor turn signal inop, then SCCM does not need to be replaced.
08-239-24
Service Bulletin/Repair Instructions
Flash: Display Screen Module (DSM) Updates The customer may comment on the following: ● Intermittent blank screen on the radio display with functional audio (Rearview Camera (RVC) functions normally). This bulletin involves reprogramming of the DSM with the latest available software.
08-240-24
Service Bulletin/Repair Instructions
Flash: Display Screen Module (DSM) Updates The customer may comment on the following: ● Intermittent blank screen on the radio display with functional audio (Rearview Camera (RVC) functions normally). This bulletin involves reprogramming of the DSM with the latest available software.
18-083-24
Service Bulletin/Repair Instructions
Flash: Powertrain Control Module (PCM) Updates Customers may experience one of the following: ● Vehicle may enter “Auto Park Mode” during an Engine Stop Start (ESS) event. The driver will be notified that the vehicle is entering “Auto Park Mode” by the blinking D on the shifter for three blinks and then automatically shifting into Park. To shift out of Park, the driver will have to press down on the brake pedal and cycle the ignition back to START, and move the shifter into the desired position. This bulletin involves reprogramming the PCM with the latest available software.
S2422000001 REV.C
Service Bulletin/Repair Instructions
Tire Pressure Monitor (TPM) Service Information. TPM Lamp On.
S2408000003 REV.A
Service Bulletin/Repair Instructions
“Forward Collision Warning (FCW) Unavailable Service Required” message or a Service Active Lane Management Warning Light ‘ON'
101371
Service Bulletin/Repair Instructions
Warranty Operations Newsletter – Volume 10, Issue 10
101372
Service Bulletin/Repair Instructions
FCA Caribbean Warranty Operations Newsletter – Volume 10, Issue 10
9100438
Service Bulletin/Repair Instructions
MODULE Air Bag Control For vehicles with B2208, B00B5 or U0151 conditions, before replacing the ORC Module, check the circuit wiring and connector first for any Open or Shorted conditions and check vehicle for low-voltage conditions.
S2408000114
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
08-181-24 REV. A
Service Bulletin/Repair Instructions
Radio Over The Air Update from U29.28 and U33.9 to U33.43 Software Version Customers may also experience one or more of the following: ● Unable to select the Turn by Turn Navigation. ● Blank Performance Pages (Rearview Camera (RVC) Functions Normally). ● **Android Auto® Voice Recognition (VR) inoperative.** ● Media Tuner delayed. ● **Charge Schedule not accepting updates via phone (RVC Functions Normally).** ● Ambient light inoperative. ● **Instrument Panel Cluster (IPC) map inoperative.** ● Media widget blank. ● Navigation map black. ● Off road pages inoperative (RVC Functions Normally). ● VR inoperative. ● Incorrect song title displayed **(Apple® CarPlay® only)**. ● **Radio display switches from the Media page to the Home page (RVC Functions Normally).** ● Ghost touch on Navigation screen (RVC Functions Normally). ● Widgets are missing. ● New User Profile does not load. ● Display returns to the wrong page after the View "Camera Event" button is selected by customer in the "Camera View Pages" (RVC Functions Normally). This bulletin provides information regarding the latest FOTA update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.28 or U33.9 to U33.43. NOTE: The Estimated National launch date is August 31, 2024.
100770
Service Bulletin/Repair Instructions
SWITCH AND BEZEL - FRONT DOOR
99965
Service Bulletin/Repair Instructions
MODULE - INVERTER
100496
Service Bulletin/Repair Instructions
ISOLATOR - SPRING
S2408000060 REV.A
Service Bulletin/Repair Instructions
Check Engine Lamp (CEL) is on, Stop Start Inoperative, Air Conditioning (AC) Inoperative, No Start
S2408000101
Service Bulletin/Repair Instructions
After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for the Warning Chime
S2408000098
Service Bulletin/Repair Instructions
ACC Sensor Blinded, “ACC Unavailable Service Required” “FCW Unavailable Service Required”, Adaptive Cruise Control (ACC) system disabled, Loss of Advanced Driver Assist System (ADAS) Features Messages Displayed on the Instrument Panel Cluster (IPC)
03-008-24
Service Bulletin/Repair Instructions
Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB).
S2408000096
Service Bulletin/Repair Instructions
Power Liftgate Inoperative or Intermittently Will Not Open or Close, Operates Erratically
08-181-24
Service Bulletin/Repair Instructions
Radio Over The Air Update from U29.28 and U33.9 to U33.43 Software Version Customers may also experience one or more of the following: ● Unable to select the Turn by Turn Navigation. ● Blank Performance Pages (Rearview Camera (RVC) Functions Normally). ● Android Auto Voice Recognition inoperative. ● Media Tuner delayed. ● Charge Schedule HMI (RVC Functions Normally). ● Ambient Light inoperative. ● Map in Cluster inoperative. ● Media Widget blank. ● Navigation Map black. ● Off road pages inoperative (RVC Functions Normally). ● VR inoperative. ● Incorrect song title displayed (Carplay® only). ● HU switches from Media Page to Home Page (RVC Functions Normally). ● Ghost Touch on Navigation screen (RVC Functions Normally). ● Widgets missing. ● New user profile does not load. ● Returns to wrong page after View Camera Event selected by customer in the "Camera View Pages" (RVC Functions Normally). This bulletin provides information regarding the latest FOTA update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.28 or U33.9 to U33.43. NOTE: The Estimated National launch date is August 31, 2024.
S2423000035
Service Bulletin/Repair Instructions
Liftgate Inoperative And Or Intermittently Will Not Open Or Close.
08-170-24
Service Bulletin/Repair Instructions
Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● U0140-00 - Lost Communication With Body Control Module. Customers may comment on one or more of the following: ● Left power sliding door inoperable. ● Right power sliding door inoperable. This bulletin involves updating the PDSM with the latest available software.
S2407000001
Service Bulletin/Repair Instructions
Active Grill Shutter is Inoperative P1D73 AGS Performance
31-001-24
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
9100389
Service Bulletin/Repair Instructions
CAN Star Block Connector Customer finds MIL light on and technician finds DTC for loss of communication on one or more modules. In repair procedure the dealerships are replacing the CAN star block connector during their root cause process with returned parts showing no trouble found. Here is a list of steps the dealers can follow to determine if they have a defective CAN star block connector using a multimeter: Step 1: Visually review CAN star block for damage and ensure back cover has all locking tabs engaged. If a bent pin, cracked or damaged housing or locking tab is not engaged is observed then replacement is required. Step 2: Identify Connector #1 as the 3 Pin Connector cavity Step 3: Measure resistance between Pin#1 and Pin#2 in Connector #1. Acceptable values are 120.4 Ohms to 139.8 Ohms. If resistance is outside of this range then replacement is required. Step 4: Measure the continuity between Pin#1 in Connector #1 to Pin#1 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required. Step 5: Measure the continuity between Pin#2 in Connector #1 to Pin#2 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required.
08-007-24 REV. D
Service Bulletin/Repair Instructions
Radio Over The Air Update to U29.28 Software Version Customers may experience one or more of the following: ● Blank Phone widget displayed. ● Radio freeze after reverse event (Rearview Camera (RVC) functions normally). ● Blank hybrid screen. ● Screen off at start up (RVC functions normally). ● Radio restart before sleep after switching between different USBs. ● Pop up error "setting not saved" occurring when attempting to enable Geolocation (Privacy Mode Off). ● Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received From Radio. ● During FOTA scheduling, if OK is not pressed to confirm time selected, vehicle will sleep. ● Apps downloaded for one connected profile are being shared with other local profiles. ● Switching profiles with slow response. ● Slow response switching between camera views. ● Black radio screen (RVC functions normally). ● Rear seat reminder alert unavailable. ● Wi-Fi software update pop-up is being triggered in non-connected vehicles. ● Switching to Android menu, display screen blinks on green color. ● Microphone inoperative during SOS call from the vehicle. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from **T25.50 or T27.39** to U29.28. NOTE: The national launch for the FOTA is expected to begin **July 29, 2024.**
S2408000074
Service Bulletin/Repair Instructions
Remote Keyless Entry (RKE) has reduced range, Remote Start inoperative, Multiple Keyless Go push attempts to Start, Key not Detected message, Tire Pressure Warning Lamp On
9100387
Service Bulletin/Repair Instructions
Rear Door Control Module Rear Sliding door inop or Rear windows does not function at 100%. Check DTCs in DCM and check the component they are pointing to, depending on the case follow the procedure below: If there are DTCs related with power sliding door switch, sliding door latch or handle follow the next procedure: - The sliding door should be put into manual operation mode. If the door still opens and closes manually, door modules should be reset, if the DTC's don't go stored or door/body module resets have not solved the issue, then replace the latch. If in manual operation mode the door does not open, replace the latch. In the case of window inoperation, follow the next procedure: - Check wiring between motor and Door Control module, if it is in good state, check motor, and if needed replace it. If wiring is well seated, and the motor is in good state, reset module and perform window calibration, if DTCs don't go stored or the window continue not working, replace the Door Control Module.
S2408000072
Service Bulletin/Repair Instructions
Power Sliding Door Inoperative or Intermittently Will Not Open or Close
S2423000002
Service Bulletin/Repair Instructions
2 nd Row Seat Does Not Fold Using Easy Entry Handle.
9100362
Service Bulletin/Repair Instructions
MODULE Steering Control Before replacing the steering column control module (SCCM), please follow these steps: 1.- Make sure all the switches' and airbag's harness are properly connected, disconnect the switches and reconnect them, and reverify the issue. 2.- Pull the SCCM fuse for 60 sec and then reinstall it. 3.- Reverify if Steering wheel switches are inoperative. If there are no DTC's, physical defects, nor switches inop, then SCCM does not need to be replaced.
08-154-24
Service Bulletin/Repair Instructions
Flash: Video Routing Module (VRM) System Updates Customers may comment on the following: ● Rear seat entertainment screens are blank. ● VRM not turning on during ignition cycle. This bulletin involves updating the VRM with the latest available software.
97962
Other
MOTOR - BLOWER WITH WHEEL
S2408000065
Service Bulletin/Repair Instructions
Shifter Binding Or "Service Shifter" Message On The Cluster. DTSs U11E3, U0103, U1267 For Loss Of Communication With The Electronic Gear Shift Module
S1408000384 REV.F
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S228A000005 REV.D
Service Bulletin/Repair Instructions
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
S2408000060
Service Bulletin/Repair Instructions
Check Engine Lamp (CEL) is on, Stop Start Inoperative, Air Conditioning (AC) Inoperative
S2423000031
Service Bulletin/Repair Instructions
Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close
02-007-24 REV. A
Service Bulletin/Repair Instructions
Noise From Front End While Driving Over Bumps Customers may experience the following: ● Noise (rattle/thump/clunk noise) coming from the front end of the vehicle when driving over bumps. This bulletin involves inspecting and possibly replacing one or both front upper isolator springs.
S2307000002 REV.B
Service Bulletin/Repair Instructions
Suspected Engine Coolant Leak
98323
Other
MODULE - TELEMATICS
S248A000009
Service Bulletin/Repair Instructions
Front Camera Inoperative or Flickering Complaints, Radio Display Blue Or Blank When Front View Selected
21-031-24
Service Bulletin/Repair Instructions
Flash: Transmission Control Module (TCM) Updates The following software advancements are available: ● Transmission Shift Quality Improvements. This bulletin involves reprogramming the TCM with the latest available software.
S2423000026
Service Bulletin/Repair Instructions
Power Sliding Door Will Not Power Open And/Or Close Automatically.
9100347
Service Bulletin/Repair Instructions
3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done
S2308000151 REV. A
Service Bulletin/Repair Instructions
Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)
02-007-24
Service Bulletin/Repair Instructions
Noise From Front End While Driving Over Bumps Customers may experience the following: ● Noise (rattle/thump/clunk noise) coming from the front end of the vehicle when driving over bumps. This bulletin involves inspecting and possibly replacing one or both front upper isolator springs.
S2423000025
Service Bulletin/Repair Instructions
3rd Row Seat Headrest Will Not Stay Up On 60% Seat.
97961
Other
BRUSH - VACUUM
S2307000002 REV.A
Service Bulletin/Repair Instructions
Suspected Engine Coolant Leak
S238A000026 REV.A
Service Bulletin/Repair Instructions
Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times
S2408000044
Service Bulletin/Repair Instructions
HCP Stuck In Plant Mode. Red Wrench Light On, Electric Drive Modes Disabled
9100337
Service Bulletin/Repair Instructions
PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
0800724A
Service Bulletin/Repair Instructions
Radio Over The Air Update to U29.42 Software Version This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T27.39 or U29.28 to U29.42. NOTE: The national launch for the FOTA is expected to begin **February 22, 2024**.
S2408000008
Service Bulletin/Repair Instructions
Rain Sensing Auto Wipers Or Auto Headlamps Inoperative, DTC B221D-00, B23AA-00
9100287
Service Bulletin/Repair Instructions
Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
0800624A
Service Bulletin/Repair Instructions
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
S1408000384
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
0800724
Service Bulletin/Repair Instructions
Radio Over The Air Update to U29.42 Software Version Customers may also experience one or more of the following: ? Blank Phone widget displayed. ? Radio freeze after reverse event (Rearview Camera (RVC) Functions Normally). ? Blank hybrid screen. ? Screen off at start up (RVC Functions Normally). ? Radio restart before sleep after switching between different USBs. ? Pop up error "setting not saved" occurring when attempting to enable Geolocation (Privacy Mode Off). ? Amplifier module sets Diagnostic Trouble Code (DTC) U0485 Implausible Data Received From Radio. ? During FOTA Scheduling, if OK is not pressed to confirm time selected, vehicle will sleep. ? Apps downloaded for one connected profile are being shared with other local profiles. ? Switching profiles with slow response. ? Slow response switching between camera views. ? Black radio screen (RVC functions normally). ? Rear seat reminder alert unavailable. ? Wi-Fi software update pop-up is being triggered in non-connected vehicles. ? Switching to Android menu, display screen blinks on green color. ? Microphone inoperative during SOS call from the vehicle. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T27.39 or U29.28 to U29.42. NOTE: The national launch for the FOTA is expected to begin January 22, 2024.
S238A000058
Service Bulletin/Repair Instructions
Radio Navigation Displays Message ?No Maps Available?
9100276
Service Bulletin/Repair Instructions
Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
S2208000041
Service Bulletin/Repair Instructions
Vehicle Only Runs in Gas Mode, Will Not Go into Electric Mode with or Without the MIL Lamp On
9100248
Service Bulletin/Repair Instructions
Ambient Air Temperature Sensor 2023-24MY RU Ambient Air Temperature Sensor not reading temp correctly or setting DTC P0073, P0070-15. Before ordering a new sensor, make sure to disconnect and connect sensor and drive vehicle for 5 minutes above 15 mph. Make sure there is no water into the sensor or harness connector. Please contact engineer FCA Redacted Content before replacing sensor. If no response in 15 minutes, proceed with repair.
9100224
Service Bulletin/Repair Instructions
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one.
9100229
Service Bulletin/Repair Instructions
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
S2323000075
Service Bulletin/Repair Instructions
2nd Row Center Seat Lazy Or Slow When Folding.
9100226
Service Bulletin/Repair Instructions
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
9100212
Service Bulletin/Repair Instructions
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
9100219
Service Bulletin/Repair Instructions
LATCH, Sliding Door (Right / L For any RU vehicle with a sliding door will not open/close issue please refer to the following steps: 1. Please verify proper functionality of both sliding doors (power or manual) switch the door into manual mode. Then, put the door in secondary and see if it will cinch and release through all inputs (overhead console, key fob, handle grab) 2. If sliding doors operate as expected, do NOT replace sliding door latch(es) 3. If possible, please provide any / all information in the repair order narrative regarding status of sliding door function (i.e, door only works manually, won't open via key fob, etc.). This includes all customer feedback as well (what exactly brought the customer into the dealer).
S2307000002
Service Bulletin/Repair Instructions
Suspected engine coolant leak.
93023
Service Bulletin/Repair Instructions
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
93120
Service Bulletin/Repair Instructions
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
9100195
Service Bulletin/Repair Instructions
STARTER Engine Due to starter No Trouble Found claims, please contact FCA Redacted Content prior to repair. If no response in 15 minutes, proceed with repair.
2400623
Service Bulletin/Repair Instructions
A/C Diagnostic LOP Change
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.