Vehicle report

2013 FORD FUSION

Compare every FORD FUSION yearNHTSA and EPA records

Service bulletins

183 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

25H05 S1

Other

Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program

SSM 54601

Service Bulletin/Repair Instructions

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

25B61

Other

Certain 2013-2014 Model Year Escape and 2013-2016 Fusion Vehicles Equipped with a 6F35 Transmission Shift Cable Bushing Inspection and Protective Service Cap Installation

25H05

Other

This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles.

SSM 53040

Service Bulletin/Repair Instructions

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

SSM 52476

Service Bulletin/Repair Instructions

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

21B71 S3

Service Bulletin/Repair Instructions

Certain 2013 Model Year Fusion Vehicles Driver Airbag Module Replacement REASON FOR THIS SUPPLEMENT This program is being expanded to include VINs in the state of Texas in an effort to increase the number of parts returned for research.

SSM 51536

Service Bulletin/Repair Instructions

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.

SSM 51261

Service Bulletin/Repair Instructions

Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

SSM 51181

Service Bulletin/Repair Instructions

Some 2013-2016 Escape/Fusion/MKZ vehicles may display an error message when updating the All Wheel Drive-ATC Barcode using the IDS service function after installing a new rear drive unit assembly (RDU) or active torque coupling (ATC) clutch assembly. To prevent this error from occurring, enter the universal ATC 4 digit barcode 7772. Once programmed, perform several figure 8 turns at parking lot speeds to verify there is no binding from the all wheel drive (AWD) system. If the vehicle binds in a turn, perform Pinpoint Test A. Refer to the Workshop Manual (WSM), Section 308-07A > Diagnosis and Testing.

TSB 22-2396

Service Bulletin/Repair Instructions

Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.

SSM 51120

Service Bulletin/Repair Instructions

22N02

Service Bulletin/Repair Instructions

Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement Submitting Owner Letters

21B71 S2

Service Bulletin/Repair Instructions

Certain 2013 Model Year Fusion Vehicles Driver Airbag Module Replacement; Supplement 2 Labor and Parts Ordering Information

TSB 22-2309

Service Bulletin/Repair Instructions

Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.

TSB 22-2230

Service Bulletin/Repair Instructions

Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.

SSM 50804

Service Bulletin/Repair Instructions

Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

SSM 50744

Service Bulletin/Repair Instructions

Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.

TSB 22-2066

Service Bulletin/Repair Instructions

Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.

TSB 22-2104

Service Bulletin/Repair Instructions

This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

21B71-S1

Service Bulletin/Repair Instructions

Certain 2013 Model Year Fusion Vehicles - Driver Airbag Module Replacement: The program is a proactive effort to gather parts for research. Ford is voluntarily conducting this program to replace certain airbag modules manufactured by Takata Corporation on vehicles always registered and always residing in Florida. The replacement module being installed contains an inflator that was manufactured by a different supplier (does not contain a Takata inflator) and does not contain ammonium nitrate. The purpose of this program is to obtain field parts for testing and evaluation.

SSM 50258

Service Bulletin/Repair Instructions

Various 2012-2015 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed.

SSM 50064

Service Bulletin/Repair Instructions

Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

TSB 21-2236

Service Bulletin/Repair Instructions

Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

TSB 21-2152

Service Bulletin/Repair Instructions

TSB 21-2033

Service Bulletin/Repair Instructions

Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.

TSB 20-2372

Service Bulletin/Repair Instructions

This article supersedes 17-2225 to update the vehicle model years affected and Service Procedure. Some 2013-2014 Fusion and 2013-2020 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions. This may be due to water intrusion into the exterior mirror connector. To correct the condition, follow the Service Procedure steps to remove the 16 pin connector and install two weather tight 8 pin connectors.

SSM 49210

Service Bulletin/Repair Instructions

Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.

TSB 20-2233

Service Bulletin/Repair Instructions

This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.

TSB 20-2219

Service Bulletin/Repair Instructions

Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.

SSM 48858

Service Bulletin/Repair Instructions

Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.

TSB 20-2171

Service Bulletin/Repair Instructions

Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

TSB 19-2391

Service Bulletin/Repair Instructions

Some 2013-2016 Fusion, MKZ and C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.

SSM 48397

Service Bulletin/Repair Instructions

Some 2013-2015 Fusion/MKZ/Escape/MKC with a 1.6L GTDI, 1.5L GTDI, or 2.0L GTDI may exhibit a lack of power, loss of power, or stall when placed in gear with DTCs P00C6, P0087, P008A, P008B, P018C, or P018D. If normal diagnosis leads to a biased or failed Fuel Low Pressure (FLP) sensor, the sensor is available without the need to order the entire fuel line assembly. The FLP sensor, located on the fuel supply line to the high pressure pump, provides the low side fuel pressure input to the PCM so the Fuel Driver Module can be controlled accordingly. The FLP PID can be viewed in the Datalogger and then compared to a manual pressure gauge per pinpoint test HC in the PCED to validate the sensor is working properly. The Fusion/MKZ catalog has been updated to show the sensor availability.

SSM 48135

Service Bulletin/Repair Instructions

Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.

SSM 48130

Service Bulletin/Repair Instructions

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.

SSM 48123

Service Bulletin/Repair Instructions

For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.

SSM 48067

Service Bulletin/Repair Instructions

Some 2013-2016 Fusion and MKZ vehicles may not have a valid 5 digit key code stored in the Ford key code retrieval system. If both keys are lost and the original selling dealer does not have the key code on file, a new lock set may be needed. For Fusion IKT (non push-button start) use lock set ES7Z-5422050-A, Fusion push-button start use lock set ES7Z-5422050-B, and for Lincoln MKZ use lock set DP5Z-5422050-A. Kits include pre-cut keys. The push-button start kits come with back-up key blades, but do not include passive key remotes which will need to be ordered separately. Rotunda, the Technical Assistance Center, or the Customer Relations Center will not have key code information.

SSM 47976

Service Bulletin/Repair Instructions

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.

SSM 47967

Service Bulletin/Repair Instructions

Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.

SSM 47850

Service Bulletin/Repair Instructions

SSM 47948

Service Bulletin/Repair Instructions

SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.

TSB 19-2026

Service Bulletin/Repair Instructions

Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition

SSM 47790

Service Bulletin/Repair Instructions

Some 2013-2019 Fusion/MKZ and 2013-2018 C-Max vehicles with 2.0L HEV/PHEV engine may exhibit multiple drivability or electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, U019F and U0284. On Fusion/MKZ inspect connectors C146, C1651, C1812, C168C, C1717 and C134 for signs of water entry or corrosion. On C-Max, inspect connectors C134, C140, C144, C1651, C1717 and C1812 and service as necessary. NOTE: Connector C1717 is only equipped on PHEVs for both Fusion and C-Max.

TSB 19-2017

Service Bulletin/Repair Instructions

Some all-wheel drive (AWD) 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost/Fusion vehicles equipped with 2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost/Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost/Explorer vehicles equipped with 2.3L EcoBoost/Focus RS equipped with 2.3L EcoBoost, and 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost may exhibit a dark black fluid leak from the right side transfer case intermediate shaft seal. Follow the Service Procedure steps to correct the condition.

SSM 47756

Service Bulletin/Repair Instructions

Some 2013-2014 Fusion and MKZ vehicles may not complete a PMI procedure when installing a FCIM. When this occurs, perform Module Reprogramming in IDS. If not prompted to enter as-built data, perform As-Built programming to finish configuring the FCIM. FCIM service stock is transitioning to the 2015 model year level FCIM, and the as-built data on the server has been updated for 2013-2014 model year vehicles to include an extra line of data to accomodate the change. However, some older FCIMs may still be received from service stock. If an older level FCIM is being installed, the PMI may fail and performing Module Reprogramming will correct the concern. Normal PMI procedure will complete on a 2015 FCIM.

SSM 47749

Service Bulletin/Repair Instructions

Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.

TSB 18-2361

Service Bulletin/Repair Instructions

Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan looseness, lateral movement, or clunk/thump noise on turns. Follow the Service Procedure steps to correct the condition.

SSM 47662

Service Bulletin/Repair Instructions

For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.

SSM 47649

Service Bulletin/Repair Instructions

2013 2018 C-Max, Fusion, and MKZ Hybrid vehicles using SOBDM-C module connectors do not require electrical/dielectric grease. If used it may induce module communication concerns. Codes present may be U0293 and a P0AA6. The Workshop Shop Manual (WSM) does not state to use it on these module connectors.

SSM 47635

Service Bulletin/Repair Instructions

When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.

SSM 47638

Service Bulletin/Repair Instructions

2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert (steering wheel vibration) and Aid (steering input toward lane center). Further information on the LKS can be found in the owners manual. If the customers concern is due to the LKS functioning as intended, do not attempt to repair.

TSB 18-2328

Service Bulletin/Repair Instructions

Some 2013-2016 Fusion, MKZ and C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. Follow the Service Procedure steps to correct the condition.

TSB 18-2282

Service Bulletin/Repair Instructions

Some 2013-2017 Fusion Energi and C-Max Energi vehicles may exhibit an illuminated MIL with DTC P0C27 and/or P0C28. Follow the Service Procedure steps to correct the condition.

SSM 47489

Service Bulletin/Repair Instructions

TSB 18-2255

Service Bulletin/Repair Instructions

Some 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost, 2013-2018 Fusion vehicles equipped with 2.0L/2.7L EcoBoost, 2013-2018 MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost, 2015-2018 Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost, 2016-2018 Explorer vehicles equipped with 2.3L EcoBoost, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost and 2016-2018 Focus RS equipped with 2.3L EcoBoost may exhibit a dark black fluid leak from the right side transfer case intermediate shaft seal. Follow the Service Procedure to correct the condition.

SSM 47201

Service Bulletin/Repair Instructions

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.

SSM 47198

Service Bulletin/Repair Instructions

Some 2013-2017 Fusion Energi, 2012-2017 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct this condition, perform any open TCU field service actions (FSAs). If U0198 DTC still remains, remove the TCU fuse for 5 minutes then reinstall. Reprogram the TCU using IDS or Ford J2534 Diagnostic Software (FJDS) release 108.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual

SSM 47161

Service Bulletin/Repair Instructions

Some 2012-2017 Focus BEV, 2013-2016 Fusion Energi And 2013-2017 CMAX Energi vehicles equipped with a Telematics Control Unit (TCU) may exhibit inoperative remote features via My Ford Mobile app, discharged battery, incomplete user authorization and/or diagnostic trouble code (DTC) U0198 with no modem electronic serial number (ESN) displayed. To correct this condition, perform any open TCU field service actions (FSAs). If DTC U0198 remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Perform IDS Network Test and reprogram the TCU using Integrated Diagnostic System (IDS) release 108.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.

SSM 47129

Service Bulletin/Repair Instructions

Some 2013-2017 C-MAX Energi, 2013-2018 Fusion Energi, 2013-2018 C-MAX/Fusion Hybrid/MKZ Hybrid may exhibit a no start with battery energy control module (BECM) diagnostic trouble code (DTC) P0AE5. For 2015-2017 C-MAX Energi refer to the 2014 MY C-MAX Workshop Manual (WSM), Section 414-03A for normal diagnostics. For all vehicles, if WSM pinpoint testing for BECM DTC P0AE5 finds the DC/DC converter control module (14B227), cabin coolant heater (18K463) or A/C compressor (19703) has low high voltage circuit internal resistance, only replace the component found with low internal resistance. It is not necessary to replace the high voltage battery junction (10C666) along with the low resistance high voltage component. The WSM is currently under revision.

SSM 47130

Service Bulletin/Repair Instructions

Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the Delphi 120 volt electric vehicle service equipment (EVSE) charge cord. To identify a Delphi EVSE the coupler on the EVSE that connects to the vehicle charge port is solid black. For information on the Delphi EVSE indicator status used for diagnostics, reference High Voltage Battery > Charging the High Voltage Battery in the Owners Guide for a 2018 Fusion Energi. Reference the Convenience Cord Light Emitting Diode (LED) Indicators chart. The Workshop Manual (WSM) is scheduled to be revised at a later date.

SSM 47080

Service Bulletin/Repair Instructions

2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.

SSM 47070

Service Bulletin/Repair Instructions

When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.

SSM 47009

Service Bulletin/Repair Instructions

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.

SSM 47000

Service Bulletin/Repair Instructions

Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal. Replacement of the intermediate shaft seal seal does not require removal of the PTU and does not require the use of the cover seal and bolt kit (CV6Z-7275-K) to perform the repair. Refer to the Workshop Manual (WSM), Section 308-07.

17-2225

Service Bulletin/Repair Instructions

Some 2013-2014 Fusion and 2013-2018 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions due to moisture in the exterior mirror connector. Follow the Service Procedure steps to correct the condition.

SSM 46900

Service Bulletin/Repair Instructions

Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.

SSM 46703

Service Bulletin/Repair Instructions

Some 2013-2017 Edge/MKX/Escape/MKC/Fusion/MKZ/Flex/MKT/Mondeo/Kuga/EcoSport AWD vehicles where diagnosis leads to a RDU clutch issue, a rear drive unit (RDU) service kit is available. Use the vehicle identification number (VIN) in the parts catalog to look for base part 4A232. If clutch assembly (base 4A232) is not listed in the catalog, this message does not apply. For vehicle repairs refer to updated Workshop Manual (WSM), Section 205-02 on ATC clutch repairs. Use causal part 4A232 or equivalent and applicable labor operations.

TSB 17-2057

Service Bulletin/Repair Instructions

Some 2013-2014 Fusion and 2013-2017 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions due to moisture in the exterior mirror connector. Follow the Service Procedure steps to correct the condition.

SSM 46534

Service Bulletin/Repair Instructions

Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.

TSB 17-0039

Service Bulletin/Repair Instructions

Some 2013-2016 Fusion, MKZ and 2013-2016 C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park. Follow the Service Procedure steps to correct the condition.

SSM 46454

Service Bulletin/Repair Instructions

SOME 2013-2017 C-MAX/FUSION ENERGI AND 2017 C-MAX/FUSION/MKZ HYBRID VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODE (DTC) P04B5. THIS MAY BE DUE TO INADVERTENT ACTUATION OF THE FUEL DOOR RELEASE BUTTON BY THE CUSTOMER WHEN EXITING THE VEHICLE. IF THE FUEL FILLER DOOR IS NOT FULLY CLOSED AFTER A REFUELING EVENT, OR THE FUEL FILLER DOOR IS OPEN FROM ERRONEOUSLY PRESSING THE FUEL DOOR RELEASE BUTTON, A MESSAGE DISPLAYS DURING THE THIRD DRIVE CYCLE TO INDICATE THE FUEL FILLER DOOR IS NOT CLOSED AND THE DTC SETS. BEFORE PERFORMING WORKSHOP MANUAL DIAGNOSTICS, CONSULT THE CUSTOMER ABOUT THE POTENTIAL FOR ACCIDENTAL FUEL DOOR ACTUATION AND EXPLAIN THE NEED TO FULLY LATCH THE FUEL DOOR AFTER EVERY REFUELING EVENT.

SSM 46332

Service Bulletin/Repair Instructions

REPLACING THE ORIGINAL EQUIPMENT SYNC/NAVIGATION SYSTEM WITH EITHER AN AFTERMARKET SYNC/NAVIGATION KIT OR MODIFYING ORIGINAL SYNC/NAVIGATION PARTS TO PROVIDE ADDITIONAL FEATURES IS NOT RECOMMENDED NOR SUPPORTED ON ANY FORD, MERCURY OR LINCOLN VEHICLE. ONLY APPROVED GENUINE FORD ACCESSORIES OR ORIGINALLY INSTALLED SYSTEMS ARE SUPPORTED AND CERTIFIED TO FUNCTION CORRECTLY WITH OTHER VEHICLE SYSTEMS. IF YOU SUSPECT A SYSTEM HAS BEEN MODIFIED, THE FOLLOWING RESOURCES CAN BE USED TO VERIFY ORIGINAL EQUIPMENT: MONRONEY LABEL (WINDOW STICKER), PROFESSIONAL TECHNICIAN SOCIETY (PTS) OASIS TAB SELECT SYNC OR HVBOM. FOR GENUINE FORD ACCESSORIES USE: PTS WORKSHOP TAB SELECT DEALER INSTALLED ACCESSORY OR ACCESSORY INSTALLATION.

SSM 46327

Service Bulletin/Repair Instructions

2013-2016 FIESTA, ESCAPE, TRANSIT CONNECT AND 2013 FUSION VEHICLES WITH A 1.6L GASOLINE TURBOCHARGED DIRECT INJECTION (GTDI) ENGINE MAY EXHIBIT AN ENGINE OIL LEVEL READING THAT IS UP TO 8 MM ABOVE THE MAXIMUM MARK ON THE ENGINE OIL DIPSTICK WHEN THE ENGINE IS FILLED WITH THE CORRECT AMOUNT OF OIL. THIS IS A NORMAL CHARACTERISTIC OF THIS ENGINE. DO NOT LOWER THE OIL LEVEL TO THE MAXIMUM MARK ON THE ENGINE OIL DIPSTICK IF THE ENGINE CONTAINS THE CORRECT AMOUNT OF OIL. ADDING OIL IS NOT REQUIRED IF THE LEVEL IS ABOVE THE MINIMUM MARK ON THE ENGINE OIL DIPSTICK. REFER TO THE OWNERS MANUAL FOR PROPER ENGINE OIL CAPACITY.

SSM 46298

Service Bulletin/Repair Instructions

THE EV RANGE AFTER FULLY CHARGING A 2012-2016 FOCUS ELECTRIC, 2013-2016 C-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0-19 MILE RANGE FOR 2013-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT INDICATE A BATTERY OR CHARGING CONCERN. EV RANGE IS SIMILAR TO THE DTE DISPLAY ON GASOLINE VEHICLES, EV RANGE WILL VARY WITH DRIVING/OPERATING CONDITIONS. CONDITIONS INCLUDE: EXTREME OUTSIDE TEMPERATURES, TERRAIN, DRIVING STYLE, CITY OR HIGHWAY DRIVING, TIRE PRESSURE, AND USE OF ACCESSORIES. IF THE CUSTOMER REPLACES THE LOW ROLL RESISTANCE TIRES WITH A MORE AGGRESSIVE TREAD THE RANGE WILL SUFFER. USING THE CABIN HEATER AND A/C, WHICH ARE ELECTRIC, WILL ALSO DECREASE EV RANGE. TO TEMPORARILY REMOVE THE IMPACT OF DRIVING/CLIMATE HISTORY, RESET THE LIFETIME SUMMARY OR DRIVING HISTORY BY USING THE SETTINGS MENU ON THE LEFT SIDE OF THE INSTRUMENT CLUSTER, UNDER DISPLAY

SSM 46295

Service Bulletin/Repair Instructions

TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. THE NEW WHITE FLUORESCENT DYE PROVIDES A DISTINCT WHITE GLOW TO IDENTIFY ENGINE OIL LEAKS. THE NEW WHITE FLUORESCENT DYE REQUIRES A PURE UV DIAGNOSTIC INSPECTION LAMP. THE WHITE-COLORED FLUORESCENT DYE AND PURE UV LAMP ARE NOW IN THE ROTUNDA CATALOG. DYE AND LAMP PART NUMBERS. GASOLINE ONLY DYE: 1 OUNCE BOTTLE 164-TP-33200601. DIESEL ONLY DYE: 8 OUNCE BOTTLE: 164-TP-3320-0008. PURE UV DIAGNOSTIC INSPECTION LAMP 164-TP8695 OR 164-R3748.

SSM 46210

Service Bulletin/Repair Instructions

SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.

SSM 46132

Service Bulletin/Repair Instructions

SOME 2008-2017 FORD/MERCURY/LINCOLN VEHICLES EQUIPPED WITH SYNC MAY GENERATE A VHR THAT IDENTIFIES A CONCERN WITH THE BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. IF THE PARK BRAKE WAS APPLIED WHEN THE VHR WAS GATHERING DATA FROM THE MAJOR VEHICLE SYSTEMS, THE BRAKES AND SUSPENSION MESSAGE WILL BE REPORTED AS THE VHR LOOKS FOR ANY WARNING LAMPS ILLUMINATED IN THE INSTRUMENT CLUSTER. RERUN THE VHR WITH THE ENGINE ON AND VEHICLE IN PARK, AND ENSURE THE PARK BRAKE IS DISENGAGED. IF THE SYNC VHR IS STILL REPORTING A CONCERN TO THE CUSTOMERS SYNC OWNERS ACCOUNT, REFER TO THE APPROPRIATE WORKSHOP MANUAL SECTION FOR DIAGNOSIS BY DTC OR SYMPTOM. STARTING IN 2015 NOT ALL SYNC EQUIPPED VEHICLES SUPPORT VHR, REFER TO THE OWNERS MANUAL FOR VHR OPERATION.

SSM 46129

Service Bulletin/Repair Instructions

SOME 2013-2016 FUSION/ESCAPE/MKT/FLEX/MKS/TAURUS, 2015-2016 MKZ/MKC/EDGE AND 2016 MKX VEHICLES MAY EXHIBIT VARIOUS RADIO CONCERNS INCLUDING: SPEAKER STATIC WITH KEY-OFF, NO AUDIO AFTER VEHICLE IS FIRST STARTED WITH DIAGNOSTIC TROUBLE CODE (DTC) U0184, NO VOLUME CONTROL, OR A STUCK CD WITH NO SLOT BLOCKAGE. PRIOR TO STARTING NORMAL DIAGNOSIS FOR ANY OF THESE CONDITIONS, VERIFY THE ACM IS AT THE LATEST CALIBRATION USING IDS VERSION 102.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE THE APPLICABLE LABOR OPERATION IN SECTION 11 OF THE SLTS MANUAL AND CAUSAL PART 18C869 WHEN CLAIMING THIS REPAIR.

SSM 46102

Service Bulletin/Repair Instructions

Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.

SSM 46098

Service Bulletin/Repair Instructions

2013-2017 Fusion, MKZ and C-Max Hybrid and Energi vehicles equipped with HF35 eCVT transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. For service and parts ordering purposes, both are the same. The difference in the displayed ratio originates from rounding differences between systems which results in the discrepancy.

SSM 46085

Service Bulletin/Repair Instructions

The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.

16-0031

Service Bulletin/Repair Instructions

ISSUE Some 2013-2014 Focus ST, Fusion, Escape and MKZ vehicles equipped with a 2.0L gasoline turbocharged direct injection (GTDI) engine and built on 9/1/2012 and through 8/1/2013 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2096 (post catalyst fuel trim system too lean bank 1) stored in powertrain control module (PCM) memory. This may be due to engine oil migrating from the variable valve timing (VVT) oil control solenoids through the engine wire harness to the catalyst monitor sensor (CMS).

SSM 46022

Service Bulletin/Repair Instructions

WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE (VCM) AND INTEGRATED DIAGNOSTIC SYSTEM (IDS) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTCS), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.

TSB16-0105

Service Bulletin/Repair Instructions

SOME 2013-2016 FUSION, MKZ, AND 2013-2015 C-MAX VEHICLES EQUIPPED WITH AN HF35 TRANSMISSION AND BUILT ON OR BEFORE 8/15/2015 MAY EXHIBIT A THUMPING/RUBBING OR GRINDING NOISE COMING FROM THE TRANSMISSION. THE NOISE MAY BE PRESENT IN ALL GEAR RANGES INCLUDING NEUTRAL WHEN THE VEHICLE IS MOVING, BUT WILL NOT BE PRESENT WHEN THE VEHICLE IS STATIONARY OR IN PARK. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.

TSB16-0101

Service Bulletin/Repair Instructions

SOME 2013-2014 FOCUS ST, FUSION, ESCAPE AND VEHICLES EQUIPPED WITH A 2.0L GASOLINE TURBOCHARGED DIRECT INJECTION (GTDI) ENGINE AND BUILT ON 9/1/2012 AND THROUGH 8/1/2013 MAY EXHIBIT AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P2096 (POST CATALYST FUEL TRIM SYSTEM TOO LEAN BANK 1) STORED IN POWERTRAIN CONTROL MODULE (PCM) MEMORY. THIS MAY BE DUE TO ENGINE OIL MIGRATING FROM THE VARIABLE VALVE TIMING (VVT) OIL CONTROL SOLENOIDS THROUGH THE ENGINE WIRE HARNESS TO THE CATALYST MONITOR SENSOR (CMS). FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.

SSM 45926

Service Bulletin/Repair Instructions

2013-2017 FUSION/ESCAPE/MKZ (EXCLUDING 3.7L), 2015-2016 EDGE/EXPLORER (EXCLUDING 3.5L/3.7L), 2015-2016 MKC, AND 2016 MKX VEHICLES (EXCLUDING 3.7L) EQUIPPED WITH ALL WHEEL DRIVE (AWD) MAY EXHIBIT A LEAKING PASSENGER SIDE POWER TRANSFER UNIT (PTU) HALFSHAFT/LINKSHAFT SEAL. THIS MAY BE DUE TO A WORN PTU BUSHING. THE PTU BUSHING CAN NOW BE REPAIRED WITHOUT PTU REPLACEMENT. THE ONLINE WSM IS BEING UPDATED FOR ALL LISTED VEHICLES.REFER TO THE INTERMEDIATE SHAFT BUSHING REMOVAL AND INSTALLATION IN WORKSHOP MANUAL (WSM), SECTION 308-07. THE PROCEDURE IS THE SAME FOR ALL VEHICLES. IF THE PROCEDURE IS NOT PUBLISHED FOR THE VEHICLE BEING SERVICED CHECK THE WSM OF ANOTHER LISTED VEHICLE. BUSHING PART NUMBER IS F2GZ-63600A58A. THE PARTS CATALOG IS BEING UPDATED TO INCLUDE THIS BUSHING.

SSM 45887

Service Bulletin/Repair Instructions

2013-2016 ESCAPE,2014-2016 FIESTA, TRANSIT CONNECT AND 2013-2015 FUSION VEHICLES EQUIPPED WITH 1.6L GTDI ENGINE - UPDATED WORKSHOP MANUAL (WSM) SECTION 303-03 COOLING SYSTEM

SSM 45875

Service Bulletin/Repair Instructions

2013-2016 FUSION - WINDOW SWITCH BEZEL WARPED OR DOES NOT SIT FLUSH - EBONY/PIANO BLACK

SSM-45866

Service Bulletin/Repair Instructions

2013-2016 FOCUS/C-MAX - REMOTE KEYLESS ENTRY (RKE) PROGRAMING CONCERNS

SSM-45861

Service Bulletin/Repair Instructions

STEERING COLUMN CONTROLS INOPERATIVE WITH POSSIBLE U0212 - BUILT ON OR BEFORE 3/20/2015

SSM-45821

Service Bulletin/Repair Instructions

SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1

SSM-45815

Service Bulletin/Repair Instructions

AIR CONDITIONING (A/C) INOPERATIVE - DIAGNOSTIC TROUBLE CODE (DTC) P0645

SSM-45800

Service Bulletin/Repair Instructions

REMOVE WATER OR MOISTURE BEFORE REMOVING THE SOBDMC FUSE COVER

16-0075

Service Bulletin/Repair Instructions

Some 2013 Escape, 2013-2014 Fusion and MKZ vehicles built on or before 11/9/2013 may exhibit a hard start, no start and/or a loss of engine RPM after refueling. Some vehicles may also exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P1450 and/or P0456 stored in powertrain control module (PCM) memory.

16-0066

Service Bulletin/Repair Instructions

Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.

TSB160066

Service Bulletin/Repair Instructions

Touchscreen navigation system - arabic language - blank screen

16-0048

Service Bulletin/Repair Instructions

REVERSE PARK AID CHIME - DIFFICULT TO HEAR - AUDIO SYSTEM ON ISSUE The 2013 Fusion vehicles do not lower the audio system volume during a reverse park aid chime event. This feature was not implemented for 2013 model year. SERVICE PROCEDURE 1. Is the vehicle equipped with MyFord Touch and a 4.2 inch instrument cluster display? a. Yes - reprogram the instrument panel cluster (IPC) to the latest calibration using Integrated Diagnostic System (IDS) release 99.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. b. No - replace the IPC. Use the chart below for replacement.

TSB160048

Service Bulletin/Repair Instructions

Reverse park aid chime - difficult to hear - audio system on . The 2013 Fulsion vehicles do not lower the audio system volume during a reverse park aid chime event. This feature was not implemented for 2013 model year.

16-0045

Service Bulletin/Repair Instructions

2.0L ECOBOOST - FUEL ODOR ISSUE Some 2013-2016 Escape, 2015-2016 MKC vehicles built on or before 12/15/2015, 2013-2016 Fusion, MKZ, 2013-2015 Explorer, 2013-2014 Focus ST and Edge vehicles equipped with 2.0L EcoBoost engines may exhibit fuel odor originating from the positive crankcase ventilation (PCV) hose. SERVICE PROCEDURE 1. Is the vehicle a 2016 Escape or MKC? a. Yes - check the vehicle build date. Was the vehicle built on or before 12/15/2015? (1) Yes - proceed to Step 2. (2) No - this article does not apply. b. No - proceed to Step 2. 2. Inspect the PCV hose to make sure it is properly connected to the valve cover and the low pressure intake duct. a. For Escape and Focus ST vehicles remove the cowl panel grille to access the hose. Refer to Workshop Manual (WSM), Section 501-02. b. For Edge vehicles remove the air cleaner outlet pipe to access the hose. Refer to WSM, Section 303-12. 3. Does the PCV hose exhibit a fuel smell or was the hose disconnected? a. Yes - replace hose and reassemble the vehicle. b. No - Refer to WSM, Section 303-13 for normal diagnosis.

TSB160045

Service Bulletin/Repair Instructions

2.0L Ecoboost - Fuel odor

16-0043

Service Bulletin/Repair Instructions

6F35 TRANSMISSION - FLUID LEAK AT LEFT SIDE HALFSHAFT SEAL BUILT ON OR BEFORE 10/14/2013 ISSUE Some 2009-2014 Escape, 2009-2011 Mariner, 2010-2014 Fusion, 2010-2011 Milan, 2012-2014 Edge/Explorer, and 2013-2014 Taurus/MKT/MKZ vehicles built on or before 10/14/2013 and equipped with a 6F35 automatic transmission may exhibit a fluid leak from the left hand (LH) transmission halfshaft seal due to wear on the transmission case bushing.

LTR3756

Service Bulletin/Repair Instructions

49 CFR Part 579.5 Monthly Communications - January 2016

TSB160001

Service Bulletin/Repair Instructions

49 CFR Part 579.5 Monthly Communications - March 2016 Air bag warning light illuminated with diagnostic trouble code (DTC) B141B and/or B141C

15-0162

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

TSB150162

Service Bulletin/Repair Instructions

1.6L GTDI - Lack of power with MIL Illuminated - DTCS P0234, P0245, P0246 And/Or P0299. Some 2013-2016 Escape 2014-2016 Fiesta ST, and 2013-2014 Fusion vehicles equipped with a 1.6L Gasoline Turbocharged Direct Injection (GTDI) engine may exhibit a lack of power concern with malfunction indicator lamp (MIL) illuminated and diagnostic trouble codes (DTCs) P0234, P0245, P0246 and/or P0299 stored in powertrain control module (PCM) MEMORY.

TSB-15-0121

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

15R01

Service Bulletin/Repair Instructions

TSB CONTAINS AN OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. FORD FUSION 2013-2015 AND MKZ, 2015 EDGE VEHICLES: SAFETY RECALL SUPPLEMENT FOR 15S14 DATED JULY 10,2015. RECALL INVOLVING STEERING GEAR MOTOR BOLT CORROSION. *LJ UPDATED 10/27/15. *PE

15B13

Service Bulletin/Repair Instructions

THIS DOCUMENT CONTAINS AN OWNER LETTER SEE DOCUMENT SEARCH BUTTON. FORD 2013-2015 FUSION VEHICLES: CUSTOMER SATISFACTION PROGRAM INVOLVING 18'' GLOSS BLACK PHYSICAL VAPOR DEPOSITION WHEEL REPLACEMENT. *LJ

44863

Service Bulletin/Repair Instructions

FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA

ASI-45220

Service Bulletin/Repair Instructions

LINCOLN/FORD: ADVANCE TRAC LAMP OR MALFUNCTION INDICATOR LAMP (MIL) WILL BE ON WITH VARIOUS DIAGNOSTIC TROUBLE CODES (DTC) REGARDING EVAPORATIVE EMISSIONS LEAK DETECTION CONTROL MODULE AND POSSIBLE REPLACEMENT, IF CORROSION IS FOUND. MODEL 2013-15 FUSION, MKZ HYBRID. *PE

ASI-45230

Service Bulletin/Repair Instructions

FORD: CERTAIN DARKER COLORED VEHICLES WILL HAVE VISIBLE MARKINGS OF MOLD ON FRONT FASCIA AND WHERE FASCIA EDGE MEETS HOOD, 5 CM (2 INCHES) FROM HEADLAMP FASCIA POINT ON BOTH SIDES. MODEL 2013-16 FUSION. *PE

ASI-45239

Service Bulletin/Repair Instructions

FORD: SOME VEHICLES TRANSMISSION WILL EXPERIENCE, AFTER A COLD SOAK OR AN EXTENDED PERIOD WITH ENGINE OFF, A 2-3 SHIFT HESITATION DUE TO POSSIBLE HYDRAULIC CIRCUIT DRAIN. MODEL 2013-16 VARIOUS VEHICLES. *PE

15-0079

Service Bulletin/Repair Instructions

FORD 2009-2014 ESCAPE, 2010-2014 FUSION, 2012-2014 EDGE, EXPLORER, 2013-2014 TAURUS: LINCOLN 2013-2014 MKT,MKZ: MERCURY 2009- 2011 MARINER, 2010-2011 MILAN. SOME VEHICLES EQUIPPED WITH 6F35 AUTOMATIC TRANSMISSION MAY EXHIBIT A FLUID LEAK FROM THE LEFT HAND TRANSMISSION HALFSHAFT SEAL DUE TO WEAR ON THE TRANSMISSION CASE BUSHING. *LJ

ASI-45090

Service Bulletin/Repair Instructions

FORD/LINCOLN: ON SOME VEHICLES, AFTER MODULE PROGRAMMING PROCEDURE OR OTHER ROUTINE SERVICE HAS BEEN PERFORMED, THE MALFUNCTION INDICATOR LAMP WOULD ILLUMINATE DUE TO VARIOUS RESETS OF MODULES. MODEL 2013-16 FUSION, MKZ, 2013-15 C-MAX, 2015 F-150, MKC. *PE

ASI-45143

Service Bulletin/Repair Instructions

LINCOLN/FORD: SOME VEHICLES, PARKED OVERNIGHT, WILL EXPERIENCE INTERIOR CONDENSATION ON WINDSHIELD OR WINDOWS AND NOT ABLE TO SELECT MENU CLIMATE CONTROL ITEMS OR INSTRUMENT CLUSTER WILL BE GRAYED OUT AND NEED TO BE REPROGRAM, WITH LATEST CALIBRATION, THE FCIM. MODEL 2013-15 FUSION, MKZ. *PE

44853

Service Bulletin/Repair Instructions

FORD: ALL 2013-2015 FORD FUSIONS/MKZ, 2015 MUSTANG AND MKC VEHICLES WITH REVERSE PARK AID CAMERA ACTIVE GRIDLINES MAY BE INOPERATIVE AFTER BATTERY DISCONNECT OR COMPONENT SERVICE. *TA

44856

Service Bulletin/Repair Instructions

FORD: CERTAIN 2013-2015 FORD FUSION AND TAURUS, 2011-2015 FORD EXPLORER, 2013-2014 FORD EDGE AND FLEX, 2013-2015 LINCOLN MKS, MKX, AND 2013-2014 LINCOLN MKT VEHICLES MAY EXPERIENCE PROBLEMS WITH THE CRUISE CONTROL SPEED THAT DOESN'T MATCH THE SPEEDOMETER SPEED. *TA

ASI-44704

Service Bulletin/Repair Instructions

FORD: WHEN MOVING POWER SEATS REARWARD OR FORWARD, GRINDING, SQUEALING, BINDING AND/OR A POPPING NOISE IS HEARD. *PE

TSB-14-0176

Service Bulletin/Repair Instructions

FORD/LINCOLN: NOISES COMING FROM TRANSMISSION LIKE GRINDING, RUBBING THUMPING AND PRESENT IN GEAR RANGES WHEN VEHICLE IS MOVING AND NOT PARK OR STATIONARY. MODEL 2013-C-MAX, FUSION, MKZ. *PE

TSB-14-0175

Service Bulletin/Repair Instructions

FORD/LINCOLN: THE AMBIENT LIGHTING ON LINCOLN (MYLINCOLN TOUCH) VEHICLES WILL DEFAULT TO WHITE AND ON FORD (MYFORD TOUCH) VEHICLES WILL DEFAULT TO ICE BLUE AFTER THE IGNITION SWITCH CYCLE. *PE

ASI-44701

Service Bulletin/Repair Instructions

FORD/LINCOLN: POWER STEERING CONTROL MODULE (PSCM) IS EXHIBITING U0415 DIAGNOSTIC TROUBLE CODE (DTC), BUT CLEARS AND SHORT TIME LATER, RETURNS. MODEL 2013-15 FUSION, MKZ. *PE

ASI-44717

Service Bulletin/Repair Instructions

FORD: INTERIOR HEADLINER IS SAGGING AT THE DOORS, CENTER HIGH MOUNTED STOP LAMP AND AROUND OPENING OF ROOF PANEL BUT NOT YET OBSTRUCTING DRIVER'S VIEW. MODEL 2013-14 FUSION. *PE

ASI-44742

Service Bulletin/Repair Instructions

LINCOLN/FORD: ON SOME VEHICLES, THE INSTRUMENT PANEL CLUSTER (IPC) NEEDS REPLACING DUE TO PROGRAMMABLE MODULE INSTALLATION (PMI) NOT ABLE TO PERFORM. MODEL 2013-14 FUSION, MKZ, 2015 MKC. *PE

CSP-14N02

Service Bulletin/Repair Instructions

FORD/LINCOLN: THERE IS AN EXTENDED WARRANTY COVERAGE FOR THE LOSS OF ABS SPEED SIGNAL RELATED COMMUNICATION THAT DISABLE OBDII SYSTEM MONITORS FOR PCM REPROGRAMMING. MODEL 2011-14 F-SUPER DUTY, ESCAPE, TAURUS, FUSION, MKT, MKZ. *PE

ASI-44685

Service Bulletin/Repair Instructions

FORD: DUE TO INCORRECT LEVEL OF RESTRAINT CONTROL MODULE (RCM) INSTALLED, WAS CAUSED BY AN INCORRECT SUPERSESSION PART, WHERE VEHICLE EXHIBIT DIAGNOSTIC TROUBLE CODES (DTC) BO0D5:A4 AND B1202:A4. MODEL 2013-14 FUSION. *PE

TSB-14-0137

Service Bulletin/Repair Instructions

LINCOLN/FORD: WHEN DOING MANEUVERS IN PARKING LOT, STOPPING, OR IDLING, A NOISE LIKE TAPPING, GURGLE, OR PERCOLATING CAN BE HEARD COMING FROM FUEL TANK AREA. MODEL 2013-14 FUSION, MKZ. *PE

TSB-14-0128

Service Bulletin/Repair Instructions

FORD/LINCOLN: SOME VEHICLES, AFTER ENGINE START UP, HAVE HEADLAMP SWITCH IN AN AUTO LAMP POSITION AND IS OPERATING INTERMITTENTLY. MODEL 2013-2014 FUSION, MKZ. *PE

TSB-14-0129

Service Bulletin/Repair Instructions

FORD: STORED IN POWERTRAIN CONTROL MODULE (PCM) MEMORY ARE VARIOUS DIAGNOSTIC TROUBLE CODES (DTC), ALONG WITH MALFUNCTION INDICATOR LAMP ILLUMINATING (MIL) AND INFORMATION PROVIDED TO CORRECT THE ISSUE. MODEL 2013 ESCAPE, FUSION. *PE

ASI-44649

Service Bulletin/Repair Instructions

FORD: A JOB AID WAS DEVELOPED AND NOW AVAILABLE FOR THE PTU INTERNAL OR EXTERNAL FLUID LEAKAGE FOR ALL WHEEL DRIVE VEHICLES. *PE

ASI-44656

Service Bulletin/Repair Instructions

LINCOLN/FORD: AN INTERMITTENT BLIND SPORT OR CROSS TRAFFIC ALERT (BLIS/CTA) SYSTEM HAS FAULTS WITH DIAGNOSTIC TROUBLE CODES (DTC) U0401 AND/OR U0402 IN SIDE OBJECT DETECTION (SOD) MODULES NEED TO BE CORRECTED. MODEL 2013-14 FUSION, MKZ. *PE

ASI-44657

Service Bulletin/Repair Instructions

FORD: THERE IS AN INTERMITTENT DELAY ENGAGEMENT OF STARTER OR CRANKING ENGINE, ON SOME VEHICLES, WHEN IGNITION KEY HAS BEEN TURNED TO START. MODEL 2013 FUSION S, SE. *PE

ASI-44658

Service Bulletin/Repair Instructions

LINCOLN/FORD: AFTER A COLD START, THE INSTRUMENT CLUSTER IS EMITTING, INTERMITTENTLY, CHIMES INSTEAD OF AUDIO SYSTEM WHICH AFFECTS DOOR AJAR, PARKING BRAKE OR PARKING AID AND AUDIO CONTROL MODULE (ACM) NEEDS REPROGRAMMING TO LATEST SOFTWARE VERSION. MODEL 2013-14 FUSION, MKZ. *PE

CSP-13B16

Service Bulletin/Repair Instructions

LINCOLN/FORD: IN POWERTRAIN CONTROL MODULE (PCM), THAT ALLOWS ANTI LOCK BRAKE SYSTEM (ABS) AND OUTPUT SHAFT SPEED SENSOR (OSS) SIGNAL FAULTS, A SOFTWARE ERROR HAS OCCUR AND DISABLED ON BOARD DIAGNOSTIC (OBD) MONITORS WITH NO ILLUMINATION OF MALFUNCTION INDICATOR LAMP (MIL). MODEL 2011-2014 F-SUPER DUTY, ESCAPE, TAURUS,FUSION, MKT, MKZ. *PE

TSB-14-0099

Service Bulletin/Repair Instructions

LINCOLN/FORD: WHEN EVER THE AIR CONDITIONER IS ACTIVATED, ON SOME VEHICLES, THERE IS AN ODOR OF MUSTINESS OR ORGANIC TYPE EMITTING FROM FRONT VENTS. MODEL 2013-2014 MKZ, FUSION. *PE

TSB-14-0096

Service Bulletin/Repair Instructions

LINCOLN/FORD: THE REMOTE START AND DUAL ZONE AUTOMATIC TEMPERATURE CONTROL WOULD BLOW COLD AIR AT REMOTE START AND THE DEFROST IS NOT AVAILABLE IN SETTINGS OF INSTRUMENT CLUSTER. MODEL 2013-2014 FUSION, MKZ. *PE

ASI-44551

Service Bulletin/Repair Instructions

FORD: AT BOTTOM OF TRANSMISSION HOUSING IS ACCUMULATION OF FLUID AND IF ITS STICKY AND HONEY COLORED LIKELY EXCESSIVE GREASE APPLIED TO TORQUE CONVERTER HUB OR RUST INHIBITOR APPLIED TO FLEXPLATE AT TIME OF MANUFACTURING. MODEL 2013-2014 ESCAPE, FUSION. *PE

ASI-44558

Service Bulletin/Repair Instructions

FORD/LINCOLN: THE TEMPERATURE DISPLAY SETTINGS AND/OR THE BLOWER CONTROL MAY BE STUCK OR INOPERATIVE AND NEEDS TO BE REPROGRAM. MODEL 2013-2014 FUSION, MKZ. *PE

TSB-14-0085

Service Bulletin/Repair Instructions

FORD/LINCOLN: THE DAMPER HOUSING TO TRANSMISSION CASE JOINT, THERE IS A FLUID LEAK CAUSED BY AN ADHERENCE RTV FAILURE. 2013 C-MAX, 2013-2014 FUSION, MKZ. *PE

TSB-14-0086

Service Bulletin/Repair Instructions

FORD/LINCOLN: WHEN HEADLAMP SWITCH IS IN AUTOLAMP POSITION, AFTER ENGINE START UP, THE AMBIENT LIGHTING IS INOPERATIVE, INTERMITTENTLY AND BODY CONTROL MODULE (BCM) NEEDS REPROGRAMMING TO LATEST CALIBRATION. MODEL 2013-2014 FUSION, MKZ. *PE

TSB-14-0074

Service Bulletin/Repair Instructions

FORD/LINCOLN: WHEN CAUSE OF ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) HAS BEEN REPAIRED, DIAGNOSTIC TROUBLE CODE (DTC) P06B8, IN POWERTRAIN CONTROL MODULE, WILL NOT BE CLEARED. MODEL 2013 C-MAX, FUSION, MKZ. *PE

CSP-13N03

Service Bulletin/Repair Instructions

FORD: THROTTLE BODY WILL DEVELOP CONTAMINATION ON INTERNAL MOTOR CONTACTS RESULTING IN AN INTERMITTENT ELECTRICAL CONNECTIVITY AND MALFUNCTION INDICATOR LAMP (MIL) OR WRENCH LIGHT WILL ILLUMINATE. MODEL 2009-2013 FUSION, MILAN, ESCAPE, MARINER. *PE UPDATED 5/7/14. *PE

ASI-44451

Service Bulletin/Repair Instructions

FORD: SOME MODEL VEHICLES MANUAL FOR POWERTRAIN CONTROL/EMISSION DIAGNOSTIC (PC/ED) HAS BEEN UPDATED REGARDING IMPROVED COOLING FAN CIRCUIT DUE TO A LACK OF AIR CONDITIONING, A MALFUNCTIONING INDICATOR LAMP (MIL) AND OVERHEATING. *PE

ASI-44400

Service Bulletin/Repair Instructions

LINCOLN/FORD: ON SOME VEHICLES, THERE ARE NO UPSHIFT, ONLY REVERSE AND FIRST GEAR AVAILABLE, WHICH IS DUE TO A SOFTWARE DISCREPANCY. MODEL 2013-2014 ESCAPE, FUSION, EDGE, EXPLORER, TAURUS, MKT, MKZ. *PE

ASI-44419

Service Bulletin/Repair Instructions

FORD/LINCOLN: AFTER ENGINE HAS STARTED UP, THE AMBIENT LIGHTS ARE NOT COMING ON, INTERMITTENTLY, WHEN IN AUTO LAMP POSITION AND HEADLAMPS ARE ON NORMALLY. MODEL 2013-2014 FUSION TITANIUM, MKZ. *PE

TSB-14-0009

Service Bulletin/Repair Instructions

LINCOLN/FORD: SOME VEHICLES MAY EXPERIENCE A FAULT WARNING MESSAGE DISPLAYED, WITH DIAGNOSTIC TROUBLE CODES (DTCS) U049A-B6 OR U0501-86, IN INSTRUMENT CLUSTER. MODEL 2013 FUSION, MKZ. *PE

TSB-13-12-24

Service Bulletin/Repair Instructions

FORD/LINCOLN: THERE IS A NO START CONDITION AND THE RED TRIANGLE LAMP WILL ILLUMINATE AND THE BATTERY ENERGY CONTROL MODULE (BECM) WILL NEED REPROGRAMMING TO LATEST CALIBRATION DUE TO STORAGE OF DIAGNOSTIC TROUBLE CODES (DTC) P0ADC, P0AE0 AND/OR P0AE7. MODEL 2013 C-MAX, 2013-2014 FUSION, MKZ. *PE

ASI-44315

Service Bulletin/Repair Instructions

FORD: DUE TO FUEL VAPOR LINE NOT BEING CONNECTED PROPERLY (FULLY SEATED) TO UNDERSIDE OF FUEL DELIVER MODULE (FDM), WHICH LEADS TO CARBON CANISTER SATURATED WITH LIQUID FUEL AND A FUEL ODOR, SLOW FILL, OR HESITATION OR STUMBLE, OCCURS WHILE DRIVING. MODEL 2013 EXPLORER, TAURUS, MKS, FLEX, MKT, FUSION, MKZ, POLICE INTERCEPTOR, AND SEDAN. *PE

ASI-44339

Service Bulletin/Repair Instructions

FORD/LINCOLN: THE WRENCH LAMP (HYBRIDS) OR SERVICE ENGINE SOON LAMP (ENERGI) WILL ILLUMINATE WHEN USING ENGINE BLOCK HEATER AND LAMPS TURN OFF WITHIN NO MORE THAN THREE DRIVE CYCLES AFTER UNPLUGGING ENGINE BLOCK HEATER. MODEL 2013-2014 C-MAX, FUSION, MKZ HYBRID/ENERGI. *PE

TSB-13-12-17

Service Bulletin/Repair Instructions

FORD: IN SOME VEHICLES, THE SERVICE ENGINE SOON LAMP, MAY ILLUMINATE, WITH DIAGNOSTIC TROUBLE CODE (DTC) P2183, IN POWERTRAIN CONTROL MODULE (PCM), THAT NEEDS TO BE REPROGRAM WITH LATEST CALIBRATION. MODEL 2013 C-MAX, 2014 FUSION. *PE

TSB160075

Service Bulletin/Repair Instructions

Hard start/no start/loss of engine RPM after refueling - built on or before 11/09/2013

ASI-44301

Service Bulletin/Repair Instructions

FORD/LINCOLN: DUE TO WEAR ON CASE BUSHING, SOME VEHICLES WILL HAVE A FLUID LEAK FROM THE HALF SHAFT SEAL ON THE LEFT HAND SIDE. MODEL 2013 ESCAPE, FUSION, EDGE, TAURUS, EXPLORER, MKT, MKZ. *PE

TSB160043

Service Bulletin/Repair Instructions

6F35 Transmission - Fluid leak at left side halfshaft seal - built on or before 10/14/2013

TSB160031

Service Bulletin/Repair Instructions

2.0L GTDO - Illuminated MIL with DTC p2096 - Built on 09/01/2012 and through 08/01/2013

TSB-13-6-27

Service Bulletin/Repair Instructions

FORD: THE INSTRUMENT PANEL CLUSTER (IPC), ON SOME VEHICLES, FAILS TO OPERATE AT START UP AND NEEDS REPAIRING. MODEL 2012-2013 FOCUS. *PE

TSB-13-6-28

Service Bulletin/Repair Instructions

FORD: ON SOME VEHICLES, THE INTELLIGENT ACCESS REMOTE START WILL EXPERIENCE DIAGNOSTIC TROUBLE CODES (DTCS) P025A/U0109, P025A/U0109/P0103, P025A/P0103/P1A0C, AS WELL AS STALLING AFTER VEHICLE WAS DRIVEN AND CRANK NO START. MODELS 2013 C-MAX, FOCUS, ESCAPE. *PE

TSB-13-6-23

Service Bulletin/Repair Instructions

FORD/LINCOLN: WHEN VEHICLE IS LEFT UNATTENDED FOR HOURS IN COLD WEATHER TEMPERATURES, ON SOME VEHICLES, BATTERY FAILS TO MAINTAIN A CHARGE OR BECOMES DISCHARGED WHEN OPERATED AT MAXIMUM ELECTRICAL LOADS FOR SHORT CYCLE DRIVE. MODELS 2013 C-MAX, FUSION, MKZ. *PE

TSB-13-6-22

Service Bulletin/Repair Instructions

LINCOLN FORD: CHECK ENGINE LAMP AND/OR WRENCH LAMP ILLUMINATES AND ACCOMPANIED BY VARIOUS DIAGNOSTIC TROUBLE CODES, ON SOME VEHICLES. MODELS 2013 MKZ, C-MAX, FUSION. *PE

CSP-13B02

Service Bulletin/Repair Instructions

FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. IN SOME VEHICLES, A WRINKLE CONDITION AROUND MOON ROOF OPENING IS DUE TO A THERMAL EXPANSION ON GLUE, AND OTHER BONDED COMPONENTS, TO BACKSIDE OF HEADLINER. MODELS 2013 FUSION. *PE UPDATED 10/25/13. *PE

TSB-13-6-17

Service Bulletin/Repair Instructions

FORD:LINCOLN: ON SOME VEHICLES, THERE ARE VARIOUS RELATED CONCERNS ABOUT THE SYNC FEATURES, SUCH AS SYNC FEATURES INOPERATIVE, LACK OF OR SLOW RESPONSE TO PHONE AND VOICE BUTTON OPERATION. MODELS 2012-2013 FOCUS, E-SERIES, EDGE, EXPEDITION, FUSION, EXPLORER, F-150, F-250, NAVIGATOR, 2013-2014 FLEX, 2012-2014 FIESTA, MUSTANG, 2013 ESCAPE, C-MAX, TAURUS, 2012 MKZ. *PE

TSB-13-6-16

Service Bulletin/Repair Instructions

LINCOLN/FORD: THE WRENCH LIGHT WILL ILLUMINATE WITH DTC P166A STORED IN POWERTRAIN CONTROL MODULE (PCM), ON SOME VEHICLES, OR RECALL FUNCTION FOR MEMORY SEAT MAY BE INOPERATIVE DURING PASSIVE ENTRY. MODELS 2013 MKZ, FUSION. *PE

TSB-13-6-3

Service Bulletin/Repair Instructions

LINCOLN/FORD: ON SOME VEHICLES, THE FUEL TANK ACCEPTS ONLY 38 TO 45 LITERS (10 TO 12 GALLONS) OF FUEL, WITH FUEL GAUGE SHOWING EMPTY, AND/OR DISTANCE TO EMPTY 56 KILOMETERS (35 MILES). MODELS 2013 FUSION, MKZ. *PE

TSB-13-6-1

Service Bulletin/Repair Instructions

FORD/LINCOLN: SOME VEHICLES, WHEN STARTING TO ADD FUEL, THE FUEL FILLER NOZZLE WOULD SHUT OFF BEFORE 3.8L (1 GALLON) HAS BEEN ADDED. MODELS 2013 FUSION, MKZ. *PE

ASI-32258

Service Bulletin/Repair Instructions

FORD: SOME VEHICLES MAY EXPERIENCE A DTC P0D08 AND/OR DTC P0D0F, NO CHARGING. MODELS 2013 C-MAX, FUSION ENERGI. *PE

ASI-32272

Service Bulletin/Repair Instructions

LINCOLN/FORD: AS A RESULT OF PERFORMING KEY ON ENGINE OFF (KOEO) SELF TEST, ON SOME VEHICLES, A PENDING DIAGNOSTIC TROUBLE CODE P0053/P0054 (HEGO HEATER CODE), MAY BE SET. MODELS 2013 C-MAX, FUSION, MKZ HYBRID/ENERGI. *PE

ASI-32275

Service Bulletin/Repair Instructions

FORD: ON SOME VEHICLES, WITH MYTOUCH, MY EXPERIENCE DISPLAYED TIME JUMPING OR AUDIO POPPING DURING INITIAL IGNITION ON CYCLE, OR SLOW NAVIGATION CALCULATIONS, DUE TO AMOUNT OF DATA, WITHIN SIZE OF CONTACT LIST, CREATING PROCESSING PROBLEM FOR MODULE DURING KEY ON CYCLE. MODELS 2011-2013. NO MODEL LISTED. *PE

ASI-32292

Service Bulletin/Repair Instructions

FORD/LINCOLN: THE 60/40 SPLIT REAR SEAT BACKREST, ON SOME VEHICLES, HAVE 60 PERCENT SECTION STUCK IN FOLDED DOWN POSITION, DUE TO REAR CENTER SAFETY BELT BUCKLED OVER EMPTY SEAT AND FOLDED DOWN. LIFT 60 PERCENT SLIGHTLY, GAIN ACCESS TO CENTER SEAT BELT BUCKLE, RELEASE BELT BUCKLE LATCH AND ALLOW SAFETY BELT TO RETRACT. MODELS 2013 FUSION, MKZ. *PE

ASI-32298

Service Bulletin/Repair Instructions

LINCOLN/FORD: DUE TO VARIOUS DIAGNOSTIC TROUBLE CODES, SOME VEHICLES MAY EXPERIENCE ELECTRICAL CONCERNS OR VARIOUS DRIVABILITY ISSUES SUCH A POSSIBLE INTRUSION OF WATER IN CONNECTORS. MODELS 2013 C-MAX, FUSION/MKZ HYBRID/ENERGI. *PE

TSB-13-5-32

Service Bulletin/Repair Instructions

LINCOLN/FORD: THERE IS A PUSH BUTTON START ON SOME VEHICLES, THAT WOULD HAVE A NO CRANK/NO START WITH NO KEY DETECTED MESSAGE IN DISPLAY AND BOTH REMOTE CONTROL RKE FUNCTIONS ARE INOPERATIVE. MODELS 2013 FUSION, MKZ. *PE

TSB-13-5-33

Service Bulletin/Repair Instructions

FORD: SOME VEHICLES MAY EXHIBIT DIAGNOSTIC TROUBLE CODES (DTCS) P0011, P0016, P0015 AND/OR P0017 REGARDING VARIABLE CAMSHAFT TIMING (VCT) OIL CONTROL SOLENOIDS AND PCV HOSE, WITH MIL LIGHT ON. MODELS 2013 FUSION, ESCAPE. *PE

TSB-13-5-28

Service Bulletin/Repair Instructions

LINCOLN/FORD: COLD AIR BLOWING DURING REMOTE START EVENT IN CLIMATE CONTROL SYSTEM AND THE OPTION FOR DEFROST, IS NOT AVAILABLE IN INSTRUMENT CLUSTER SETTINGS OF REMOTE START MENU. MODELS 2013 FUSION, MKZ. *PE

TSB-13-5-24

Service Bulletin/Repair Instructions

FORD: ON SOME VEHICLES, WHEN ACCELERATING FROM STOP OR SHIFTING BETWEEN DRIVE/REVERSE AND/OR REVERSE/DRIVE, A NOISE IS HEARD LIKE POP, TING, CLICK, COMING FROM FRONT WHEEL AREA. MODEL 2013 FUSION. *PE

CSP-13B01

Service Bulletin/Repair Instructions

FORD/LINCOLN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON CERTAIN VEHICLES, ORDERED ACCESSORIES (REMOTE START, ALL WEATHER FLOOR MATS, CARGO NET) MAY NOT BE INCLUDED, AS IDENTIFIED IN OPTIONAL EQUIPMENT OF MONRONEY LABEL (WINDOW STICKER) AND NEED TO BE INCLUDED BEFORE DELIVERY. MODELS 2013 FUSION, MKZ. *PE UPDATED 10/22/13. *PE

TSB-13-5-18

Service Bulletin/Repair Instructions

FORD: ON SOME VEHICLES, WITH REAR SPOILER, INFORMATION BEING PROVIDED REGARDING PROCEDURE FOR THE LUGGAGE COMPARTMENT LID THAT FAILS TO REMAIN OPEN, WHEN NEED TO BE. MODEL 2013 FUSION. *PE

TSB-13-5-3

Service Bulletin/Repair Instructions

FORD/LINCOLN: THE INTERIOR DOOR PANEL AREA WILL EXHIBIT A RATTLING NOISE, WHICH MAY BE ISOLATED, WHEN DRIVING OVER ANY ROUGH SURFACE. MODEL 2013 FUSION, MKZ. *PE

TSB-13-5-5

Service Bulletin/Repair Instructions

FORD: SERVICE ENGINE SOON LIGHT MAY ILLUMINATE IN GASOLINE TURBOCHARGED DIRECT INJECTION OF POWERTRAIN CONTROL MODULE (PCM) DUE TO COOLANT BYPASS SOLENOID C FAULT, LOCATED REAR OF ENGINE. MODEL 2013 FUSION. *PE

TSB-13-5-2

Service Bulletin/Repair Instructions

LINCOLN/FORD: SOME VEHICLES MAY EXPERIENCE A RED TRIANGLE OR WRENCH LAMP OR BOTH TO ILLUMINATE IN POWERTRAIN CONTROL MODULE (PCM) AND/OR TRANSMISSION CONTROL MODULE (TCM). MODELS 2013 FUSION, MKZ. *PE

AS1-32241

Service Bulletin/Repair Instructions

FORD: ON VARIOUS VEHICLES WITH MY TOUCH,AFTER ANY APIM PROGRAMMING, REPLACEMENT OR DISCONNECT FROM FRONT DISPLAY INTERFACE MODULE (FDIM), TOUCHSCREEN CALIBRATION MUST BE PERFORMED. MODEL YEARS 2011-2013. NO MODELS LISTED. *PE

ASI-32216

Service Bulletin/Repair Instructions

LINCOLN/FORD: DUE TO SEAL AND/OR BUSHING WEARING CAUSED BY HALFSHAFT SURFACE FINISH, ON SOME VEHICLES, TRANSMISSION MAY EXPERIENCE A LEAKAGE OF FLUID FROM LEFT HAND (LH) HALFSHAFT SEAL. MODEL 2013 ESCAPE, FUSION, EDGE, EXPLORER, TAURUS, MKT, MKZ. *PE

ASI-32233

Service Bulletin/Repair Instructions

FORD: ON SOME VEHICLES, A NO CRANK OR NO START IS EXPERIENCE, WITH A NO KEY DETECTED MESSAGE. MODEL 2013 FUSION, MKZ. *PE

APU-12A04

Service Bulletin/Repair Instructions

FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. A SOFTWARE UPGRADE IS AVAILABLE FOR CERTAIN VEHICLES. MODELS 2012-2013 EDGE, EXPLORER, MKX, FOCUS, ESCAPE, FLEX, FUSION, TAURUS, MKS, MKT, F-150. *PE UPDATED 5/10/13. *PE UPDATED 9/17/13. *PE

CSP-12M02

Service Bulletin/Repair Instructions

FORD/LINCOLN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. INFORMATION REGARDING EXTENDED WARRANTY FOR COVERING ACCESSORY PROTOCOL INTERFACE MODULE REGARDLESS OF MILEAGE. MODELS 2011-2013 EDGE, EXPLORER, MKX, FOCUS, ESCAPE, FLEX, FUSION, TAURUS, MKS, MKT, MKZ, F-150, F-SUPER DUTY. *PE

TSB-13-1-4

Service Bulletin/Repair Instructions

FORD: ON LEFT HAND SIDE OF INTAKE MANIFOLD, A PLUG IS MISSING, CAUSING GASOLINE TURBO DIRECTION INJECTION (GTDI) TO EXHIBIT A FAST IDLE OR A ROLLING. MODELS 2013 FUSION, ESCAPE. *PE

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.