Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
A24-061
Service Bulletin - The wireless charger starts charging the phone and then stops charging, even when the phone remains in the correct position on the charger due to software specifications that can cause some phones to have issues charging.
ATI&08212025903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots with a customer complaint of the taillight and/or brake light being inoperative. Vehicles may also have the A6 10A or C27 7.5A fuse blown. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&08072025902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots with a customer complaint of the taillight and/or brake light being inoperative. Vehicles may also have the A6 10A or C27 7.5A fuse blown. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
A20-022
Service Bulletin - One or more accessory running board lights are flickering or not working due to a faulty running board light assembly.
ATI&07242025904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots with a customer complaint of the taillight and/or brake light being inoperative. Vehicles may also have the A6 10A or C27 7.5A fuse blown. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
A23-009
Service Bulletin - Under certain circumstances, after coming to a stop and engaging idle stop, the vehicle may not restart automatically due to excessive cylinder pressure and/or low cranking torque. Typically, the customer can immediately restart the vehicle by selecting Park and pressing the ENGINE START/STOP button.
ATI&07072025902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots with a customer complaint of the taillight and/or brake light being inoperative. Vehicles may also have the A6 10A or C27 7.5A fuse blown. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
A24-048
Service Bulletin - The AWD warning light is on potentially due to water intrusion into the rear differential pump motor connector area that corrodes the terminals.
A23-050
Service Bulletin - Customer complaint of the A/C not blowing cold air due to Oil/Refrigerant leak from the A/C compressor shaft seal.
A24-085
Service Bulletin - MIL flashes and vehicle will not accelerate, low power. After cycling the ignition, the symptom does not return with no stored DTCs. This issue is more common in regions with cold weather (specifically near or below freezing temperatures). Usually after a long drive (around 2 hours) and accelerating while cornering.
A24040A
Service NewsDue to On-Board Diagnostic (OBD) regulation change starting with 2019 vehicles, American Honda’s Variable Valve Timing and Lift Electronic Control (VTEC) On-Board Diagnostic monitors are now included in the EGR/VVT OBD Monitor Readiness status group. Due to some customer’s driving patterns, they may not drive in the fashion needed to operate the VTEC (EGR/VVT) that only operates above 5,350 rpm to run the OBD monitoring. Therefore, the EGR/VVT OBD monitor group readiness status is not set to “Complete” when the customer presents their vehicle to a Smog Check station for inspection.
ATI&04082024905
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the front passengerâs power window inop from either the driverâs window switch, front passenger's window switch, or both. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&03212024904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the front passengerâs power window inop from either the driverâs window switch, front passenger's window switch, or both. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&02292024902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the front passengerâs power window inop from either the driverâs window switch, front passenger's window switch, or both. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&02202024901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the passengerâs power window inop from driverâs master window switch. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
A23-091
Service Bulletin - Due to variations in the purge control solenoid valve spring, the valve wears unevenly and intermittently sticks. This may result in setting DTC P0441 (Evaporative Emission (EVAP) System Purge Flow Malfunction).
A23-008
Service Bulletin - Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart. Typically, the customer can immediately restart the vehicle by selecting Park and pushing the ENGINE START/STOP button.
ATI&10022023905
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&09182023902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
A23-073
Service Bulletin - The vehicle's transmission temperature can become too hot due to automatic transmission fluid deterioration causing high foaming and low viscosity. During extended high load driving, the automatic transmission fluid will foam and cooler flow rate is reduced.
ATI&09012023902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&08172023901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&08012023902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&07172023902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&06302023902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&06152023902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&05312023901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&05152023908
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in âunlockâ setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
A23-023
Service Bulletin - The engine will not crank on initial startup after precipitation and sub-freezing temperatures. Water can enter the starter motor, and when temperatures drop below freezing, the water will freeze inside the starter motor. This will prevent the starter from cranking the engine.
A19-024
Service Bulletin - There is a loud buzzing or whining when adjusting the driverâs or front passengerâs seat forward and backward. This is due to the issue that the flex cable in the seat adjustment mechanism is not correctly lubricated.
ATI&03282023902
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 Accords, CR-Vs, Odysseys, Passports, Pilots, Ridgelines, 2020 Fits, 2020-2021 Civic Hatchbacks, 2020-2023 Civic Sedans/Coups with a customer complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&03132023905
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 Accords, CR-Vs, Odysseys, Passports, Pilots, Ridgelines, 2020 Fits, 2020-2021 Civic Hatchbacks, 2020-2023 Civic Sedans/Coups with a customer complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ONL6AX03102023-2
Product Update - Honda is conducting a product update to your 2019-22 Passport, 2016-22 Pilot, and 2020-23 Ridgeline. Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart.
ONL6T603102023-2
Warranty Extension - Warranty Extension reimbursement form for engine idle stop repairs made before the warranty extension notice date.
ONL6T603102023-4
Warranty Extension - Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart.
A23-024
Service Bulletin - The headlight seal may become damaged from a misadjusted hood. Damage to the headlight seal may lead to moisture condensation building up in the headlight.
ATI&01172023
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driverâs side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ABOM01062023
Dealer Message - During development, the idle stop enable criteria was mis-set allowing idle stop to improperly engage while battery health is low. Under certain circumstances, after coming to a stop and engaging idle stop, the vehicle may not automatically restart. In most cases, the client can immediately restart the vehicle by selecting Park and pushing the Start button.
ATI&01032023903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driverâs side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&01032023907
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 Accords, CR-Vs, Odysseys, Passports, Pilots, Ridgelines, 2020 Fits, 2020-2021 Civic Hatchbacks, 2020-2023 Civic Sedans/Coups with a customer complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&12132022905
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driverâs side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&11282022908
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driverâs side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&10272022901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driverâs side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
A22-027
Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions. "Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions."
A22-001
Service bulletin - On February of 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported. As of August 23, 2022, the Product Improvement Campaign has ended. The TCU can no longer be updated using Over The Air updates. If the customer needs to restore TCU services, the only option is to replace the TCU. This would be done as a customer pay repair.
ONLH6CPIL0808202
Customer letter - Our records indicate that a Product Update has not been completed on this vehicle . The audio/information screen may show the clock being off by 1 hour. To correct this, an audio software update is available. Honda strongly recommends updating your vehicle as soon as possible.
A20-056
Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction). Dirt may be clogging the EVAP canister vent tube.
ATI&06072022901
Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & 2021 Ridgelines with a customer complaint of moisture in the headlight. To better understand the cause of this condition, AHM would like to inspect the vehicle before you attempt a repair of any kind.
24142_honda_6gb_
Notice - Our records indicate that a PRODUCT IMPROVEMENT UPDATE has not been completed on this vehicle (Vehicle Identification Number [VIN NUMBER]). The date for updating vehicles was extended from February 22, 2022 to August 22, 2022. As of August 23, 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported. The Telematics Control Unit (TCU) using the Over the Air (OTA) update is required to connect to the VoLTE network to continue communications. Honda strongly recommends updating your vehicle as soon as possible, or risk having to replace the TCU at your cost.
A20010B
ServiceNews Article - We've been getting calls regarding some vehicles with accessory CD players that won't work after the recent OTA update. This issue is a normal occurrence, but it's not a hardware issue
A21100B
ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored. If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.
ONL6GB01262022
Owner Notification Letter - On February 22, 2022, the 3G network will no longer support the in-vehicle services that previously were supported for your vehicle. The Telematics Control Unit (TCU) in your vehicle must be updated using the Over the Air (OTA) update to connect to the VoLTE network to continue communications. Honda strongly recommends updating your vehicle as soon as possible. After February 22, 2022, restoring services will require a customer pay TCU replacement performed by a service technician at an authorized dealer.
ABOM01142022
Dealer Message - Today, January 14, 2022, Honda is announcing a product improvement campaign (PIC) for certain 2018-2020 Odyssey, 2019-2021 Passport, and 2019-2022 Pilot vehicles to update the telematics control unit (TCU) software for an upcoming network service change. Perform an iN VIN status inquiry to determine which units in your inventory are affected.
ATI&10252021904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
A20-029
Service Bulletin - The transmission has intermittent harsh or jerky upshifts with steady acceleration.
ATI&10052021906
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
AJA17881
Job Aid - This job aid contains information on the MOST Bus Network and troubleshooting information for common problems.
ATI&09102021907
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
ATI&09032021
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&08252021907
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
ATI&08192021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ATI&08092021903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
ATI&07222021902
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
ATI&07072021903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
ATI&06152021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&06152021907
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
ATI&05282021903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
APaS05262021904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
APOC05102021
Dealer Message - On February 18, 2021, American Honda announced a warranty extension for certain 2018-20 Odyssey, 2019-20 Passport, and 2019-20 Pilot vehicles. This warranty extension covers communication issues in the MOST bus network where the vehicle may have popping or crackling from the speakers, no sound from the audio system, a Network Loss message, or display issues.
A20-058
Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
APaS04222021903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
APaS04222021905
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2020 Odysseys, Passports, Pilots & Ridgelines with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P0441 (EVAP System Purge Flow Malfunction) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ONLZ9R04052021
Owner Notification Letter - On some 2019-20 Passport/Pilot models, a loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues. For these vehicles that display any of the above symptoms, American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
APaS03302021904
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
APaS03302021910
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2020 Odysseys, Passports, Pilots & Ridgelines with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P0441 (EVAP System Purge Flow Malfunction) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
APaS03252021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
APaS03102021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
APaS02262021901
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
A21-012
Service Bulletin - A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
ABOM02182021
Dealer Message - Today, February 18, 2021, American Honda is announcing a warranty extension for certain 2018-20 Odyssey, 2019-20 Passport, and 2019-20 Pilot vehicles. This warranty extension covers communication issues in the MOST bus network where the vehicle may have popping or crackling from the speakers, no sound from the audio system, a Network Loss message, or display issues. American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
APaS02102021903
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
A07-030
Service Bulletin - There are several A/C leak detection tools available. -Refrigerant Gas Leak Detector -Ultrasonic Leak Detector -Leak Dye
APaS01222021907
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
A21010C
ServiceNews Article - We have received information from the vendor (Alpine) that display panels are being replaced for cracks on the center display screen. When they review these parts, they're finding that an aftermarket screen protector had been installed and that the screen protector is cracked. So, if you have a center display that appears to have a cracked screen, confirm that it does not have an aftermarket screen protector installed. If installed, remove it, and then check if the center display screen itself is cracked.
APaS01062021905
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
APaS12052020908
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
A20-096
Service Bulletin - The Bluetooth HandsFreeLink (HFL) system freezes after a phone call and stored voice tags are missing when the ignition is turned ON.
APaS11112020
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
APaS09112020
Dealer Message - As of Friday, September 11, 2020 all parts related to Service Bulletins 20-049 and 20-058 "Popping or Crackling from the Speakers; No Sound from the Audio System; Network Loss Message and/or Display Issues" are available via open ordering.
A20-058 (v3)
Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
A20-058 (v2)
Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
APTD07292020
Dealer Message - Service Bulletins A20-058 and A20-049 are now released to address popping or crackling noises from the speakers, no sound from the audio system, or possibility of a "Network Loss" message due to a poor connection in the MOST Bus Network. Previous distance learning provided temporary repair procedures to address these complaints, and now we've updated the training to address the latest information provided in the bulletin.
APaS07292020
Dealer Message - On Monday July 27th, American Honda released Service Bulletin 20-049 for 19-20 Odyssey. Service Bulletin 20-058 for 19-21 Pilot and Passport is forthcoming. These service bulletins are for "Popping or Crackle From Speakers, No Sound From the Audio System, Network Loss Message and/or Display Issues".
A20060B
ServiceNews Article - We've been getting reports that incorrect parts are being ordered when trying to order an infotainment control unit from Denso. Service techs and/or parts specialists are ordering a range of incorrect parts for issues related to this unit. This is due to a change in the Remanufactured Parts Order form.
AMV200501
Video Message - It concerns how to replace a leaky front rocker arm oil control valve. Due to a deteriorated lower gasket or an out-of-spec gasket groove, the front rocker arm oil control valve can leak in certain V6 models with variable cylinder management. To fix this issue service bulletin A20-023 was posted. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.
AMV200502
Video Message - It concerns how to replace a leaky front rocker arm oil control valve. Due to a deteriorated lower gasket or an out-of-spec gasket groove, the front rocker arm oil control valve can leak in certain V6 models with variable cylinder management. To fix this issue service bulletin A20-023 was posted. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.
A19030B
Servicenews article - Are you hearing a popping or crackling from the speakers? This may be due to a connection issue in the MOST bus network or a harness/wiring issue.
A20-031
Service Bulletin - The bolt holes for the replacement second row seat frames are not threaded and require special self-tapping bolts to secure the seat cushion and seat-back frame to the seat frame.
ATS200201
Tech Line Summary Article - There was a provisional procedure provided to all field engineers to attempt the repair of certain customers' vehicles that might have experienced issues related to the MOST connectors, resulting in the audio system shutting down and the speakers making popping noises.
A19070E
ServiceNews Article - Are you having this issue while using Apple CarPlay? -It beeps and stops working. -If you try to switch to a different audio source, you see the message XM-Check Tuner or FM-Radio Unavailable. -When you turn the ignition to OFF, the Display Audio stays on.
APaS01272020905
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS01242020
Dealer Message - Popping or Crackling noise from the speakers is a current market issue that affects 2018-2020 Odysseys, 2019-2020 Passports, and 2019-2020 Pilots. We are actively investigating this issue. Until a complete countermeasure is available, we would like to make you aware of a Honda Service News dated December 2019, "Popping or Crackling from the Speakers? Check MOST Bus Network." This Service News shows some examples of problem areas found during repairs and offers suggestions for how to isolate the source of the noise.
APaS01072020904
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
AAMV200101
Video Message - It concerns the MOST Bus Network Failure Log covered in service bulletin 19-097. The log helps troubleshoot intermittent MOST bus network failures. These are failures with symptoms that can range from complete signal loss and a blank screen to popping from the speakers. Failures are identified as one of these two possible types 1) sudden signal off and 2) critical unlock. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.
APP01032020
Dealer Message - The January episode of Tech2Tech is now posted. We've got some valuable information for you, so check it out! This month we're featuring "Check Out the MOST Bus Network Failure Log!"
AAMV200102
Video Message - It concerns the MOST Bus Network Failure Log covered in service bulletin 19-097. The log helps troubleshoot intermittent MOST bus network failures. These are failures with symptoms that can range from complete signal loss and a blank screen to popping from the speakers. Failures are identified as one of these two possible types 1) sudden signal off and 2) critical unlock. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.
A19-097
Service Bulletin - Vehicles with system software version B.1.0.24 or higher now have the capability to log MOST bus network failures.
APaS12022019907
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS11142019912
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
ONL6GP11082019_2
Owner Notification Letter - On 2019-20 Pilot EX, EX-L, Touring, and Elite trim levels, the Display Audio screen may show the clock being off by 1 hour. To correct this, an audio software update is available. Honda strongly recommends updating your vehicle as soon as possible.
APaS10282019913
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS10092019910
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS10092019911
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
APaS10092019912
Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
AATS191001
Tech Line Summary Article - We've been getting calls regarding some vehicles with accessory CD players that won't work after the recent OTA update. This issue is a normal occurrence, but it's not a hardware issue.
A19-096
Service Bulletin - The Display Audio screen may show the clock off by 1 hour. This is caused by a software issue that stores the incorrect date in the audio unit.
ABOM08292019902
Dealer Message - Today, August 29, 2019, American Honda is announcing a product update for certain 2018-2020 Odyssey, 2019 Passport and 2019-2020 Pilot vehicles where the display audio system may not show the correct time. Do an iN VIN status inquiry to determine which units in your inventory are affected.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.