Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
TSB_ELE422
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may improve system performance, enhance existing features, and apply the latest operating software for supported vehicles (2021-2026MY All Models).
TSB_CHA126_R2
TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC REPLACEMENT & BURNISHING - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to replace the front brake discs on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024 to address a customer’s complaint of brake judder. The affected vehicles may exhibit a vibrating and/or pulsing sensation (front brake disc judder) in the steering wheel, brake pedal, and/or seat when the brakes are applied during driving.
TSB_ELE417
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software downloads and USB preparation process is similar across all supported platforms; however, in‑vehicle installation procedures vary by head unit type.
TSB_ENG264
TECHNICAL SERVICE BULLETIN: CUSTOMER ACTION: ECU LOGIC IMPROVEMENT FOR DTC P2B59F0 (CA2516) - This bulletin provides information to upgrade the Engine Control Unit (ECU) software on certain 2024–2025MY vehicles equipped with 2.5 GDI or 2.5 T-GDI Theta III engines listed in the table below. Affected vehicles may experience an illuminated malfunction indicator light (MIL) accompanied with DTC P2B59F0 which can set while driving. There are no drivability issues related to this DTC.
WTY042_OWNR
WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY042) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in certain 2021-2025 MY Sorento, 2021-2025 MY Sorento Hybrid (HEV), and 2022-2025 MY Sorento Plug-in Hybrid (PHEV) vehicles from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address a horn sound malfunction condition free of charge at no cost to the customer.
WTY042_DP
WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY042) - This document is the announcement to the dealer principals advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly for eligible vehicles, from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, from the date the vehicle was first put into service. This warranty extension is to address a horn sound malfunction condition on 2021-2025 MY Sorento vehicles manufactured from September 10, 2020, through June 3, 2025, 2021-2025 MY Sorento Hybrid (HEV) vehicles manufactured from September 2, 2020, through January 24, 2025, and 2022-2025 MY Sorento Plug-In Hybrid (PHEV) vehicles manufactured from June 29, 2021, through January 20, 2025.
WTY042_DPSM
WARRANTY EXTENSION CAMPAIGN: DEALER PARTS & SERVICE MANAGER MEMO (WTY042) - This document is the announcement to the dealer Parts and Service managers advising that Kia is is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly for eligible vehicles, from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, from the date the vehicle was first put into service. This warranty extension is to address a horn sound malfunction condition on 2021-2025 MY Sorento vehicles manufactured from September 10, 2020, through June 3, 2025, 2021-2025 MY Sorento Hybrid (HEV) vehicles manufactured from September 2, 2020, through January 24, 2025, and 2022-2025 MY Sorento Plug-In Hybrid (PHEV) vehicles manufactured from June 29, 2021, through January 20, 2025.
WTY042_QA
WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY042) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY042.
WTY042_REIMB
WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY042) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.
WTY042_TSB
WARRANTY EXTENSION CAMPAIGN: TECHNICAL SERVICE BULLETIN: HORN ASSEMBLY INSPECTION AND REPLACEMENT (WTY042) - This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY042) to inspect and, if necessary, replace the horn assembly on certain vehicles listed in the table below. The affected vehicles may experience an unusual or different horn sound than normal, or an inoperative horn, caused by corrosion inside the electric horn and/or carbonization of the contact point. The warranty coverage for repairs related to the horn assembly has been extended from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
PS797
PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane film of the ultrasonic sensor is used for object detention and can be damaged by stone chips or foreign substances while driving. Damage to the cover of the ultrasonic sensor can also lead to damage to the internal circuit. As a result of this external damage, the PDW system may not receive the proper signal from the ultrasonic sensor. In some cases, the system may cause a false alarm, no alert, or phantom warnings by a “Warning Lamp’ to be displayed on the cluster. The ultrasonic sensor membrane film should be always inspected for external damage and if any part replacement should be treated as a general repair, not as a warranty claim repair for this concern. (Please note that this Pitstop only applies to models/trims that are equipped with the ultrasonic sensors.)
PS791
PITSTOP: TECHNICAL OPERATIONS: DCU IDENTIFICATION AND DAIGNOSTIC AID - This Pitstop provides information on identifying the Data Connectivity Unit (DCU) in Kia vehicles equipped with Connected Car Navigation Cockpit (ccNC) and ccNC Lite head units, as well as a diagnostic aid when diagnosing Kia Connect concerns. When diagnosing non-operational Kia Connect concerns, under no circumstance should the DCU be swapped with a known good DCU from another vehicle. Doing so may result in inoperative Kia Connect services on either vehicle and may require the replacement of the known good DCU. If a DCU needs to be replaced, the recommendation is to always order a replacement unit (with the correct P/N) to ensure proper Kia Connect services operations using the newly installed/replaced DCU.
TSB_CHA126V_R1
TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to replace the front brake discs on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024 to address a customer’s complaint of brake judder. The affected vehicles may exhibit a vibrating and/or pulsing sensation (front brake disc judder) in the steering wheel, brake pedal, and/or seat when the brakes are applied during driving.
SC298_OWNR_201
VOLUNTARY SERVICE CAMPAIGN: OWNER RENOTIFICATION (SC298) - This document is the owner renotification advising that Kia is conducting a Voluntary Service Campaign to apply additional body seam sealer to prevent potential water intrusion into the blower motor in certain 2023-2024 MY Sorento vehicles. Kia dealers will also inspect and, if necessary, replace the blower motor
SC339_OWNR
VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC339) - OWNER NOTIFICATION (SC339) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to inspect and, based on the inspection results, replace the right-hand 2nd-row seat cushion wire harness on certain 2024-2025 MY Sorento X-Line SX Prestige AWD and X-Pro SX Prestige AWD vehicles equipped with heated 2nd-row Captain’s Chairs. In addition, dealers will reroute the wiring harness and install additional protective covering to prevent damage to the wiring.
SC339_DP
VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC339) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the right-hand 2nd-row seat cushion wire harness on certain 2024-2025 MY Sorento X-Line Prestige AWD and X-Pro SX Prestige AWD vehicles equipped with heated 2nd-row Captain’s Chairs, manufactured from December 7, 2023 through January 29, 2025. Dealers will also reroute the wiring harness and install additional protective covering to prevent damage to the wiring
SC339_DPSM
VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC339) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the right-hand 2nd-row seat cushion wire harness on certain 2024-2025 MY Sorento X-Line Prestige AWD and X-Pro SX Prestige AWD vehicles equipped with heated 2nd-row Captain’s Chairs, manufactured from December 7, 2023 through January 29, 2025. Dealers will also reroute the wiring harness and install additional protective covering to prevent damage to the wiring.
SC339_QA
VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC339) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC339.
SC339_TSB
TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: RIGHT-HAND 2ND-ROW SEAT WIRING HARNESS INSPECTION/REPLACEMENT AND REROUTE (SC339) - This bulletin provides instructions to 1) inspect the right-hand 2nd-row seat cushion wiring harness and, if necessary, replace the wiring harness and 2) reroute the wiring harness and install additional protective covering to prevent damage to the wiring in certain 2024-2025 model year Sorento (MQ4a) vehicles equipped with heated 2nd-row captain’s chairs produced between December 7, 2023, and January 29, 2025.
TSB_TRA046_R5
TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, and the transmission oil cooler is transferred to the new transmission.
TSB_ELE341_R4
TECHNICAL SERVICE BULLETIN: COMBINATION TSB/SERVICE ACTION: CCNC – DEALER MODE, FACTORY & NETWORK RESET (SA613) - This bulletin has been revised as a Combination TSB/SA and includes additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.
TSB_CHA127V
TECHNICAL SERVICE BULLETIN: REAR SHOCK ABSORBER REPLACEMENT - This bulletin provides information to address vehicles that may be exhibiting a ‘clunking’ noise from the rear suspension while traveling over rough/bumpy terrain on certain 2024-2025MY Sorento (MQ4a) vehicles produced from January 6, 2024 through January 31, 2025. The noise on the affected vehicles may have been caused due to a decrease of gas pressure from within the shock absorber body.
TSB_ELE352_R2
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
SC318_OWNR
VOLUNTARY EMISSIONS SERVICE CAMPAIGN: SAMPLE OWNER NOTIFICATION TO THE DEALERS (SC318) - This document is the owner notification (sample) mailed to the dealers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions logic in the Electronic Control Module (ECM) on certain 2024 MY Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines to ensure compliance with emissions regulations.
TSB_ELE352_R1
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
SC318_TSB
TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: ECM LOGIC UPDATE (SC318) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on certain 2024MY Sorento (MQ4a) vehicles equipped with 2.5L T-GDI Theta III engines produced from December 7, 2023 through February 26, 2024. The subject vehicles may have engine calibrations that were not optimized for emissions standards under certain specific conditions, which may cause the vehicle to release air pollution which exceed Federal and California standards. As a result, the subject vehicles may exhibit an illumination of the Malfunction Indicator Lamp (MIL) with DTC P060547.
SC318_DP
VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC318) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines manufactured from December 7, 2023 to February 26, 2024 to improve the emissions logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations.
SC318_DPSM
VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC318) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines manufactured from December 7, 2023 to February 26, 2024 to update the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations.
SC318_QA
VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC318) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC318.
TSB_CHA126V
TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC JUDDER INSPECTION AND REPLACEMENT - This bulletin provides information to address vehicles that may be exhibiting front brake judder sensation while braking on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024. Brake judder is a vibration or pulsing sensation felt in the steering wheel, brake pedal, and/or seat when the brakes are applied while driving.
TSB_ELE341_R3
TECHNICAL SERVICE BULLETIN: CCNC – DEALER MODE, FACTORY AND NETWORK RESET - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.
TSB_ELE354
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: ICU FUSE LABEL REPLACEMENT (SA585) - This bulletin provides information to replace the Integrated Central Control Unit (ICU) fuse label on some 2024MY Sorento (MQ4a) vehicles produced from December 5, 2023 through April 2, 2024. The incorrect ICU fuse label on the affected vehicles was installed.
TSB_ELE341_R2
TECHNICAL SERVICE BULLETIN: CCNC - DEALER MODE, FACTORY AND NETWORK RESET - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.
TSB_BOD330
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: REAR SPOILER LOWER TRIM INSPECTION/REPLACEMENT (SA584) - This bulletin provides the procedure to inspection and, if necessary, replace the rear spoiler lower trim on certain 2024MY Sorento (MQ4a PE) vehicles produced from February 13, 2024 through April 23, 2014. The rear spoiler lower trim may have become deformed during the manufacturing drying process which can result in a fitment gap exceeding 1mm between the upper and lower rear spoiler trims.
TSB_ELE341_R1
TECHNICAL SERVICE BULLETIN: CCNC - DEALER MODE, FACTORY AND NETWORK RESET - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.
TSB_ELE352
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MY Kia vehicles (refer to model list on page 3) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen. Also, a warning sound accompanied by a ‘Slippery road ahead. Drive carefully’ or ‘Uneven road ahead. Drive carefully’ warning can be displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in ‘PARK’ or driving on even surfaces.
TSB_BOD328
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT DOOR HANDLE ANTENNA REPLACEMENT (SA575) - This bulletin provides information to replace both left and right front door outside handle antennas on certain 2024MY Sorento (MQ4a) vehicles produced from December 5, 2023 through February 12, 2024 equipped with capacitive touch/NFC type door handles. The affected vehicles may experience an inoperative capacitive touch handle caused by the antenna(s) not sensing the touch signal for locking/unlocking the door.
TSB_ELE341
TECHNICAL SERVICE BULLETIN: CCNC - DEALER MODE, FACTORY AND NETWORK RESET - This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ EV9 (MV) and Sorento (MQ4a) vehicles, equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and perform a ‘Factory Reset’ or ‘Reset Network’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.
TSB_TRA046_R4
This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.
TSB_ELE334_R1
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: WIRELESS POWER CHARGER OPERATION LOGIC IMPROVEMENT (SA563) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to improve the wireless power charger (WPC) (also referred to as wireless phone charger) operation logic on certain 2024MY Sorento (MQ4a PE) vehicles produced from December 7, 2023 through February 20, 2024. The WPC controller can switch from 'standby mode' to 'active mode' potentially causing the 12V auxiliary battery to discharge while the vehicle is parked. If this occurs, the vehicle might not be able to be started.
SC298_OWNR
VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC298) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to apply additional body seam sealer to prevent potential water intrusion into the blower motor in certain 2023-2024 MY Sorento vehicles. Kia dealers will also inspect and, if necessary, replace the blower motor.
OTA_ELE334
OVER-THE-AIR SOFTWARE UPDATE: WIRELESS PHONE CHARGER (SA563) - This Over-the-Air (OTA) software update is designed to update the wireless phone charger control logic of certain 2024 Sorento vehicles to help improve power usage.
TSB_ELE334
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: WIRELESS POWER CHARGER OPERATION LOGIC IMPROVEMENT (SA563) - This bulletin provides information to improve the wireless power charger (WPC) (also referred to as wireless phone charger) operation logic on certain 2024MY Sorento (MQ4a PE) vehicles produced from December 7, 2023 through February 20, 2024. The WPC controller can switch from 'standby mode' to 'active mode' potentially causing the 12V auxiliary battery to discharge while the vehicle is parked. If this occurs, the vehicle might not be able to be started.
SC298_TSB
TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: COWL WATER INTRUSION REPAIR (SC298) - This bulletin provides information to apply additional body seam sealer and also to inspect and, if necessary, replace the blower motor on certain 2023-2024MY Sorento (MQ4a) vehicles produced at Kia Georgia (KaGA)from October 25, 2023 through February 11, 2024. The HVAC (Heating, Ventilation, and Air Conditioning) system uses cooling and heating to help maintain a pleasant environment inside the vehicle. The blower motor controls the airflow for the HVAC system. Due to improper body seam sealer application at the HVAC fresh air intake, water may enter through the HVAC fresh air intake and onto the blower motor, potentially causing the blower motor to be noisy, operate more slowly, and eventually become inoperative. If this occurs, customers may experience reduced HVAC fan speed, noise and, in some cases, wet carpets.
SC298_DP
VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC298) - This document is the announcement to the dealer principals that Kia is conducting a Voluntary Service Campaign on certain 2023-2024 Sorento vehicles manufactured from October 25, 2023 through February 11, 2024 to apply additional body seam sealer to prevent potential water intrusion into the blower motor. Kia dealers will also inspect and, if necessary, replace the blower motor.
SC298_DPSM
VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC298) - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign on certain 2023-2024 Sorento vehicles manufactured from October 25, 2023 through February 11, 2024 to apply additional body seam sealer to prevent potential water intrusion into the blower motor. Kia dealers will also inspect and, if necessary, replace the blower motor.
SC298_QA
VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC298) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC298.
TSB_ELE303_R2
TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
TSB_ENG247
TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC24) - This bulletin provides information related to extracting "in use performance tracking" emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting. To facilitate collection of this data at the dealer level, KDS screenshots will allow the capture of relevant parameters. Note that a âÂÂWeb Basedâ KDS IUMPR Data Collection procedure is outlined.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.