Vehicle report

2016 MAZDA MAZDA6

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Service bulletins

607 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

SA-041-26

Service Bulletin/Repair Instructions

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

01-008-26

Service Bulletin/Repair Instructions

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed. REPAIR PROCEDURE If the tensioner is found to be "No Good" after completing the Drive Belt Auto Tensioner Inspection, replace it with a modified part according to the instructions on MGSS online:

SA-031-26

Service Bulletin/Repair Instructions

DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

SA-029-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

SA-026-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.

SA-021-26

Service Bulletin/Repair Instructions

This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.

SA-005-26

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 and newer vehicles (the traditional 5-digit code from the key tag or driver's door lock cylinder is not sufficient and will not be issued for key cutting on these models). • Only Mazda-approved key cutting machines can process these 10-digit codes. • Many older key machines do not support 10-digit codes and cannot be updated to do so. In these cases, dealers will need to purchase one of the newer Mazda-approved key cutting machines capable of handling this requirement. • For a list of current Mazda-approved machines and purchasing options, refer to the Mazda Dealer Equipment Program or view the current Mazda approved key machines below.

SA-001-26

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

SA-061-25

Service Bulletin/Repair Instructions

07-004-25a

Service Bulletin/Repair Instructions

SA-055-25

Service Bulletin/Repair Instructions

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.

SA-020-25a

Service Bulletin/Repair Instructions

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

SA-051-25

Service Bulletin/Repair Instructions

Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.

SA-052-25

Service Bulletin/Repair Instructions

Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service. Examples of residue or seepage that may not be considered a leak and that may not require repair based on splash shield inspection.

SA-044-25

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

SA-042-25

Service Bulletin/Repair Instructions

SA-043-25

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-039/25

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

SA-037-25

Service Bulletin/Repair Instructions

When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.

CSP13d Dealer Ltr

Warranty Program/Extension

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

SA-032-25

Service Bulletin/Repair Instructions

Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (leaves, dust, dirt....ect.) may fall on the blower motor causing a fluttering type noise or odor.

SA-031-25

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

CSP13c Dealer Ltr

Warranty Program/Extension

CSP13a Parts and Warranty

Warranty Program/Extension

CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The coverage and terms for vehicles are listed below in this Dealer email and in attached documentation. Only certain vehicles, 2014-2018 Mazda3, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX-5, 2016-2020 CX-9, 2016-2023 MX-5, 2016-2022 Mazda2(Puerto Rico Market vehicles) AND that have “CSP13” listed in Warranty Vehicle Inquiry are covered under this CSP. Please review the attached document titled “Subject Vehicles CSP13” for details on the covered vehicle models, model year and production VIN ranges.

CSP13b Dealer Ltr

Warranty Program/Extension

09-024-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise depending on the road surface conditions while driving. This concern is caused during rearview mirror installation. The adhesive is squeezed out between the windshield and the mirror base. The rearview mirror is assembled on top of the overextended adhesive. The adhesive is softened by heat, and loosening screws, results in a rattling concern.

CSP13a Dealer Ltr

Warranty Program/Extension

CSP13 Dealer Letter

Warranty Program/Extension

CSP13 FAQs

Warranty Program/Extension

CSP13 Parts and Warranty

Warranty Program/Extension

CSP13 Repair

Warranty Program/Extension

07-004-25

Service Bulletin/Repair Instructions

SA-020-25

Service Bulletin/Repair Instructions

06-001-25

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

SA-081-24

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

SA-079-24

Service Bulletin/Repair Instructions

The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-016-24c

Service Bulletin/Repair Instructions

SA-068-24

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-062-24

Service Bulletin/Repair Instructions

SA-016-24b

Service Bulletin/Repair Instructions

SA-057-24

Service Bulletin/Repair Instructions

SA-058-24

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-056-24

Service Bulletin/Repair Instructions

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

SA-053-24

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

09-038-24

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

SA-052-24

Service Bulletin/Repair Instructions

SA-008-24a

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-011-24b

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

SA-011-24a

Other

SA-016-24a

Other

SA-022-24a

Other

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

07-003-24a

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-027-24

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.

07-003-24

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 Â°F (10 Â°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.

SA-022-24

Service Bulletin/Repair Instructions

SA-016-24

Service Bulletin/Repair Instructions

PF-24-03

Service Bulletin/Repair Instructions

Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.

SA-011-24

Service Bulletin/Repair Instructions

SA-008-24

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-032-23a

Service Bulletin/Repair Instructions

SA-003-23a

Service Bulletin/Repair Instructions

SA-039-23a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-050-23

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

SA-039-23

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

01-008-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.

SA-036-23

Service Bulletin/Repair Instructions

SA-035-23

Service Bulletin/Repair Instructions

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

SA-032-23

Service Bulletin/Repair Instructions

SA-033-23

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

05-002-23

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).

SA-031-23

Service Bulletin/Repair Instructions

06-001-23a

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

SA-016-23

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

SA-012-23

Service Bulletin/Repair Instructions

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

09-016-23

Service Bulletin/Repair Instructions

Speedometer replacement procedure

06-001-23

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

SA-010-23

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

RF-23-01

Service Bulletin/Repair Instructions

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.

RF-22-01R3

Service Bulletin/Repair Instructions

This Parts Flash replaces RF-22-01R2 released January 04, 2022. It includes new display repair kit part numbers for the 2018-2019 Mazda2, 2018-2020 CX-3 and 2018-2020 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

SA-001-23a

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.

SA-003/23

Service Bulletin/Repair Instructions

RF-22-01R2

Service Bulletin/Repair Instructions

This Parts Flash replaces RF-22-01R released November 21, 2022. It includes a new display repair kit part number for the 2020-2022 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

SA-001-23

Service Bulletin/Repair Instructions

04-003-22a

Service Bulletin/Repair Instructions

Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise. To eliminate this concern, the brake pad material has been changed in order to improve the rust-removing capability.

SA-078-22

Service Bulletin/Repair Instructions

SA-016-22a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

MT-004-22

Service Bulletin/Repair Instructions

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

09-018-22b

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (bugs): * If the shift lever is operated quickly while displaying the CarPlayTM screen, the rear view screen may not return to the CarPlayTM screen. * When the gear position is shifted into P from R, the screen may not return to the previous condition before shifting into the R position.

SA-041-22c

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: * Ghost Touch * DTC B108E:04 may be stored (Touch screen operates by itself) * Surface Peeling * DTC B108E:04 may be stored * Spider Cracks * White dots

09-021-22a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a malfunction where the touch screen operates by itself (ghost touch). An example ghost touch would be the map on the center display scrolls without touching it. This is caused by heat expansion and contraction of the center display deforming and loosening the touch panel, resulting in an increased wire resistance (As a result, DTC B108E:04 may be stored). To eliminate this concern, a protection film has been added in the touch panel to prevent deformation.

22-01R

Service Bulletin/Repair Instructions

Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors. Please use the table below when ordering the screen repair kits. This can also be found in Service Alert SA-041/22.

02-004-22a

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

SA-075-22

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple CarplayÃÂ¢ÃÂÃÂ¢/ Android AutoÃÂ¢ÃÂÃÂ¢ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)

SA-008-22a

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-068-22

Service Bulletin/Repair Instructions

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-066-22

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.

SA-041-22

Service Bulletin/Repair Instructions

Some customers may complain about infotainment center display: - Ghost Touch (Touch screen operates by itself) - Surface Peeling - Spider Cracks Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.

SA-001-22d

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

09-024-22

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

01-006-22

Service Bulletin/Repair Instructions

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

SA-039-22

Service Bulletin/Repair Instructions

Some customers may complain about scratches on the instrument cluster lens.

09-021-22

Service Bulletin/Repair Instructions

Some vehicles may exhibit a malfunction where the touch screen operates by itself (ghost touch). An example ghost touch would be the map on the center display scrolls without touching it. This is caused by heat expansion and contraction of the center display deforming and loosening the touch panel, resulting in an increased wire resistance. To eliminate this concern, a protection film has been added in the touch panel to prevent deformation.

SA-038-22

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

09-018-22

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).

SA-001-22c

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

SA-005-22a

Service Bulletin/Repair Instructions

Some customers may experience a continuous infotainment reboot in or near Seattle Washington and troubleshooting is not possible due to continuous reboot.

SA-026-22

Service Bulletin/Repair Instructions

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

02-003-22

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

SA-016-22

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

SA-014-22

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.

01-003/22

Service Bulletin/Repair Instructions

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

SA-001-22b

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-006-22a

Service Bulletin/Repair Instructions

SA-006-22

Service Bulletin/Repair Instructions

00-001-22

Service Bulletin/Repair Instructions

SA-001-22

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-008-22

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

SA-005-22

Service Bulletin/Repair Instructions

Some customers may experience a continuous infotainment reboot in or near Seattle Washington. Mazda is aware of the issue and is working on a resolution. This Service Alert will be updated with the newest repair information as it becomes available.

MT-001-22

Service Bulletin/Repair Instructions

Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.

SA-001/22

Service Bulletin/Repair Instructions

Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock

01-006-21-3779b

Service Bulletin/Repair Instructions

Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

01-010-21-3803a

Service Bulletin/Repair Instructions

i-ELOOP Battery Service Information: This service information provides basic Q-85/T-110 battery handling procedures. Complete service information can be found in MGSS online or Workshop Manual (section 13-17).

09-037-21-3839

Service Bulletin/Repair Instructions

NOTE: These vehicles are orginally built with the center display GML8-611J0* and are not applicable to this TSB. Only if the center display has been replaced with GRT7-61-1J0 or GRT7-61-1J0A in the past is the vehicle applicable to this TSB. Some vehicles may exhibit a malfunction where the touch screen operates by itself (ghost touch). An example ghost touch would be the map on the center display scrolls without touching it. This is caused by heat expansion and contraction of the center display deforming and loosening the touch panel, resulting in an increased wire resistance. To eliminate this concern, a protection film has been added in the touch panel to prevent deformation.

SA-019-21e

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns

SA-052-21

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIVÃÂ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVÃÂ® vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.

MT-002-21a

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.

SA-019-21d

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

MT-002-21

Service Bulletin/Repair Instructions

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V. What if a customer puts E85 in there Mazda vehicle? Symptoms include: Rough Running, Lean Codes, Misfires and/or misfire codes, Lack of power, Poor fuel economy, Spark knock, Mechanical engine damage.

09-027-21-3829

Service Bulletin/Repair Instructions

Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This concern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining mechanism of the seat lifter causing the seat to gradually move downward. To eliminate this concern, the play in the lift mechanism gears has been reduced.

09-021-21-3818b

Service Bulletin/Repair Instructions

All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.230 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

05-001-21-3826

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on, P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on, P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on, P0780:00 - Gear shifting malfunction, P1738:00 Automatic transaxle internal malfunction. This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.

01-006-21-3779a

Service Bulletin/Repair Instructions

09-025-21-3824

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driverÃ¢ÂÂs floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.

SA-046-21

Service Bulletin/Repair Instructions

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

09-021-21-3818a

Service Bulletin/Repair Instructions

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazdas continuing efforts to improve safety and reduce driver distraction.

02-002-21-3769a

Service Bulletin/Repair Instructions

09-021-21-3818

Service Bulletin/Repair Instructions

AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction.

SA-019-21a

Service Bulletin/Repair Instructions

MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-042-21

Service Bulletin/Repair Instructions

Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) placed on the front passenger's seat.

SA-030-21a

Service Bulletin/Repair Instructions

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See Ã¢ÂÂMazda Approved Key Cutting MachineÃ¢ÂÂ table.

SA-041-21

Service Bulletin/Repair Instructions

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions

SA-040-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

04-002-21-3809

Service Bulletin/Repair Instructions

SA-029-21a

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

09-017-21-3808

Service Bulletin/Repair Instructions

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cycle ends. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error. To correct the concern, the SD card hardware has been changed.

MT-003-21

Service Bulletin/Repair Instructions

Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.

SA-036-21

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

SA-034-21

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.

SA-032-21

Service Bulletin/Repair Instructions

MT-001-21

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.

SA-030-21

Service Bulletin/Repair Instructions

Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method

SA-029-21

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

04-001-21-3798

Service Bulletin/Repair Instructions

Some vehicles may exhibit a groan noise from the front brakes when braking at a very low speed (approximately 6 mph/10 km/h). This is caused by a brake torque variation due to an uneven coating of the brake pad friction material forming on the surface of the disc plate. To eliminate this concern, the surface processing on the disc plate has been changed.

Transmission

Service Bulletin/Repair Instructions

MultiModel (equipped with skyactivdrive) ATF color deterioration New vehicle automatic transmission fluid (ATF) color is blue. As the vehicle mileage increases, the ATF color changes. The color change does not affect vehicle performance.

06-002-21-3782

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

CSP10a

Service Bulletin/Repair Instructions

SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) - EXPIRES APRIL 30, 2021

CSP05c

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

CSP05d

Service Bulletin/Repair Instructions

CSP10

Service Bulletin/Repair Instructions

SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) - EXPIRES APRIL 30, 2021

01-005-21-3778

Service Bulletin/Repair Instructions

The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

01-006-21-3779

Service Bulletin/Repair Instructions

01-003-21-3776

Service Bulletin/Repair Instructions

02-003-21-3777

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road.

07-001-21-3775

Service Bulletin/Repair Instructions

00-001-21-3768

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

02-002-21-3769

Service Bulletin/Repair Instructions

09-002-21-3770

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

CSP05b

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlay / Android Auto, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

SA-004-20c

Service Bulletin/Repair Instructions

In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.

06-004-20-3757

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

MT-006-20

Service Bulletin/Repair Instructions

Some customers may complain about the following MAZDA CONNECTÃ¢ÂÂ¢ Temperature Warning message: Ã¯ÂÂ· Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECTÃ¢ÂÂ¢ screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).

09-036-20-3756

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHÃÂ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHÃÂ® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.

CSP05a

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

CSP05

Service Bulletin/Repair Instructions

MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports the MMS application and its vehicle operations for all active legacy accounts. As a result, the MMS application and its vehicle operations will no longer work after September 30. 2021 for these legacy accounts and their respective vehicle owners. In an effort to provide advance notice and be transparent, and also to lessen the inconvenience of this situation - On 11/12/2020, all active MMS account holders will be informed of this news and will be presented with their choice of one of following goodwill offers: A new, replacement remote-engine start system (key fob transmitter type), Installation of Apple CarPlayÃ¢ÂÂ¢ / Android AutoÃ¢ÂÂ¢, A $1000 voucher towards the purchase or lease of a new Mazda vehicle

MT-005-20

Service Bulletin/Repair Instructions

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Record the vehicle mileage. 2. Engine at normal operating temperature, top off engine oil level to the full mark on the dipstick. 3. Ask the customer to return to the dealer after 1200 miles to recheck the engine oil level. 4. After 1200 miles, engine at normal operating temperature, check the engine oil level on the dipstick. 5. Is the engine oil level above the low mark on the dipstick? ÃÂ¯ÃÂÃÂ· Yes - No repair is necessary. ÃÂ¯ÃÂÃÂ· No - Proceed to MGSS online or Workshop Manual (section 01-03 NO. 16 HIGH OIL CONSUMPTION/LEAKAGE).

05-005-20-3752

Service Bulletin/Repair Instructions

SA-071-20

Service Bulletin/Repair Instructions

Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H

04-002-20-3643b

Service Bulletin/Repair Instructions

SA-070-20

Service Bulletin/Repair Instructions

APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions

04-007-20-3713

Service Bulletin/Repair Instructions

SA-069-20

Service Bulletin/Repair Instructions

ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com

09-030-20-3740

Service Bulletin/Repair Instructions

01-011-20-3734

Service Bulletin/Repair Instructions

Some customers may complain about an unusual noise coming from the engine compartment for about 20 seconds after a cold engine start. This noise is a normal engine operation for improved exhaust gas emissions. The noise does not indicate a malfunction. ACCELERATED WARM-UP SYSTEM (AWS): All SKYACTIV-G engines adopt AWS to reduce exhaust gas emissions immediately after a cold engine start. AWS increases the engine idling speed and retards the ignition timing for about 20 seconds after the cold engine start to quickly warm up the catalytic converter. The customer may identify the engine sound during the AWS operation as a unusual noise.

SA-063-20

Service Bulletin/Repair Instructions

When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.

MT-002-20

Service Bulletin/Repair Instructions

New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.

09-006-20-3673a

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

05-004-20-3727

Service Bulletin/Repair Instructions

Some vehicles may exhibit one of the following concerns: Ã¯ÂÂ· Sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h) Ã¯ÂÂ· Hard to shift into 3rd, 4th, 5th, and/or 6th gear Ã¯ÂÂ· Shift lever vibrates when driving in 3rd or 4th gear. This is caused by inappropriate transmission internal parts.

05-003-20-3725

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic.

SA-026-20a

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

SA-053-20

Service Bulletin/Repair Instructions

When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) have a shipping plug, as shown in the figures (M/T: black, rubber made; A/T: pink and black, with breather). This plug is for shipping use only and needs to be removed in order to re-install the original plug from the old transmission.

09-015-20-3698b

Service Bulletin/Repair Instructions

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during cold temperatures. To correct the concern, the SD card hardware has been changed.

09-015-20-3698

Service Bulletin/Repair Instructions

06-002-3705

Service Bulletin/Repair Instructions

Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is fully turned to the driver-side (left side for LHD vehicle and right side for RHD vehicle). NOTE: The noise will not occur if the steering wheel is in the center or to the full passenger-side position. The noise is caused when the edge (A) of the inner ball joint (B) gets stuck with the steering gear housing (C).

00-001-20-3689

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

SA-041-20

Service Bulletin/Repair Instructions

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

SA-036-20

Service Bulletin/Repair Instructions

The ownerÃ¢ÂÂs manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use inadequate, harsh or aggressive cleaning products on plastic parts. CAUTION: Be aware that when cleaning the brand emblem, never use cleaning products that are highly acidic/alkaline detergent, organic solvents or those with aggressive chemical products, otherwise, the brand emblem may become cracked and/or deformed (as shown in the example below). Always refer customers to the ownerÃ¢ÂÂs manual for proper cleaning using cold or lukewarm water and a mild, neutral detergent.

SA-037-20

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory: Ã¯ÂÂ· C1001:92 - Forward sensing camera (FSC) poor field of view Ã¯ÂÂ· B14F0:92 - General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. Ã¯ÂÂ· In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). Ã¯ÂÂ· In other cases this DTC might be found without a related customer concern. NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

02-004-20-3685

Service Bulletin/Repair Instructions

SA-030-20

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.

SA-011-20a

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

SA-026-20

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, BluetoothÃÂ®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Command, How to Check Navi SD Card VIN Lock.

SA-019-20

Service Bulletin/Repair Instructions

04-002-20-3643a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a groan noise from the front brakes when braking at a very low speed (approximately 6 mph / 10 km/h). This may be caused by a brake torque variation at that speed due to an inappropriate machining process of the brake disc surface. Customers having this concern should have their vehicle repaired using the following repair procedure.

01-002-20-3678

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.Ã¯ÂÂ· P2610:00: Instrument cluster internal engine off timer performance problem Ã¯ÂÂ· P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display Ã¢ÂÂF0-002Ã¢ÂÂ during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km).Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

02-003-20-3677

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3ÃÂ° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.

SA-009-20

Service Bulletin/Repair Instructions

LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

SA-011-20

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

09-006-20-3673

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).

02-002-20-3651

Service Bulletin/Repair Instructions

09-003-20-3671

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerÃ¢ÂÂs responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Ã¯ÂÂ· Mazda vehicles are manufactured with tamper-proof speedometers. Ã¯ÂÂ· When a speedometer is replaced, the new speedometer will read zero (0) miles. Ã¯ÂÂ· This procedure is extremely important to accurately represent actual vehicle mileage. Ã¯ÂÂ· Prior to speedometer removal, complete the information required on the Ã¢ÂÂSpeedometer Replacement LabelÃ¢ÂÂ. Labels can only be ordered through Mazda eStore. Ã¯ÂÂ· In an effort to achieve a higher level of Customer Experience and retain the value of MazdaÃ¢ÂÂs vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOÃ¢ÂÂs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

09-022-19-3599a

Service Bulletin/Repair Instructions

MT-002-19

Service Bulletin/Repair Instructions

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage.

SA-058-19

Service Bulletin/Repair Instructions

WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the oil cooler was missing altogether. IMPORTANT NOTE: ALWAYS REMEMBER TO INCLUDE THE ORIGINAL OIL COOLER WITH THE RETURNED TRANSMISSION CORE!

07-002-19-3616a

Service Bulletin/Repair Instructions

01-022-19-3657

Service Bulletin/Repair Instructions

There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

SA-027-19

Service Bulletin/Repair Instructions

Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: - Mazda Mobile Start (MMS) - Remote Engine Start - Wireless Charging Pad - Mirror - Navigation - Rear Parking Sensors - Rear Seat Entertainment - Smartphone Screen Mirroring - Bumper Trim/Guards - Door Mirror Caps - Fog Lights - Moonroof Wind Deflector - Roof Rack - Side Window Deflectors - Splash Guards - Trailer Hitch - Thule Products - Wheels Locks - Aero Kit - Air Dam - Rear Spoiler - Tunnel Under Bars - Lower Arm Bar - Side Sill Extensions - Arm Rest - Illuminated Door sill Trim Plates - Interior Lighting

SA-053-19

Service Bulletin/Repair Instructions

GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.

01-019-19-3628

Service Bulletin/Repair Instructions

MT-004-19

Service Bulletin/Repair Instructions

Some customers may complain about: Ã¯ÂÂ· Intermittent engine no start Ã¯ÂÂ· Instrument cluster red security indicator light ON Ã¯ÂÂ· Engine Start/Start Button Amber indicator light flashing Ã¯ÂÂ· Battery discharge Ã¯ÂÂ· Electrical relay buzzing noise Ã¯ÂÂ· DTC B13D3:94 (Communication error with remote transmitter) stored.This may be caused by: Ã¯ÂÂ· A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. Ã¯ÂÂ· An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system. Ã¯ÂÂ· An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehiclesÃ¢ÂÂs wiring harness may create unusual electrical symptoms.

SA-049-19

Service Bulletin/Repair Instructions

Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: Ã¯ÂÂ· MAZDA MOBILE START (MMS) TROUBLESHOOTING GUIDE Ã¯ÂÂ· CANNOT COMMUNICATE WITH VEHICLE Ã¯ÂÂ· ERROR MESSAGE INSTALLED ON ANDROID DEVICES Ã¯ÂÂ· COMMUNICATION ERRORS Ã¯ÂÂ· MMS CHECK MODE - Use to verify system operation (see below).

SA-048-19

Service Bulletin/Repair Instructions

Some customers may expierience one or more of the following: Ã¯ÂÂ· intermittent no start Ã¯ÂÂ· engine stall Ã¯ÂÂ· many DTC's stored Ã¯ÂÂ· no communication with the PCM. This may be caused by a poor C-11 or C-12 electrical connection.

04-006-19-3643

Service Bulletin/Repair Instructions

MT-003-19

Service Bulletin/Repair Instructions

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:

07-005-19-3632

Service Bulletin/Repair Instructions

Some customers may complain about no cool air from the vents when the air conditioner (A/C) is ON. This concern may be caused by A/C refrigerant leaking from the evaporator at the joint between the tubes and the header due to improper brazing. To correct the problem, the configuration of the header has been changed to improve the brazing performance in this area.

SA-040-19

Service Bulletin/Repair Instructions

01-016-19-3627

Service Bulletin/Repair Instructions

Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded. P0524:00 - Engine oil pressure too low. This is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (OCV). The temporary entry of the foreign object triggers a check engine light on, but rough idle will not be produced until a later time.

09-010-19-3624

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. Customers concern can be resolved by sanding off paint at ground point (3) where attachment bolt (4) is seated. After installing the bolt (4), apply touch-up paint to the exposed base material area of the front fender stay.

09-031-19-3625

Service Bulletin/Repair Instructions

After the installation of a new instrument cluster, the message "Fctry" or ÃÂ¢ÃÂÃÂFactoryÃÂ¢ÃÂÃÂ is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required. NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.

SA-033-19

Service Bulletin/Repair Instructions

Some customers may have a concern of a loose steering wheel. If a customer reports a loose steering wheel and the lock bolt is found to be loose, DO NOT simply re-tighten the steering wheel. Follow the steps below in the Repair Procedure.

SA-029-19a

Service Bulletin/Repair Instructions

The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is now available for download.

SA-003-19

Service Bulletin/Repair Instructions

Some vehicles may have one of the following DTCs stored in memory: C1001:92 - Forward sensing camera (FSC) poor field of view. B14F0:92 - General temporary failure in forward sensing camera (FSC). DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details. If the vehicle has this DTC, DO NOT replace the FSC. Read below.

SA-031-19

Service Bulletin/Repair Instructions

Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

07-002-19-3616

Service Bulletin/Repair Instructions

09-026-19-3613

Service Bulletin/Repair Instructions

Some vehicles may exhibit the cushion tape (1) attached to the front end of dashboard coming off and showing at the base of the windshield. This is caused by the cushion tape peeling off from the end(s) due to interference with the windshield and vehicle vibration (CX-5/Mazda6) or from the gap between the dashboard and the cushion tape because there there is no rib (1) at the dashboard ends (Mazda3). To prevent the tape from peeling off, both ends of the cushion tape are now folded over to the back side of the dashboard (CX-5/Mazda6) or stapled (Mazda3).

SA-029-19

Service Bulletin/Repair Instructions

Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and installing IDS 113. This SA will be updated when more information is available.

05-005-19-3569

Service Bulletin/Repair Instructions

Some vehicles may exhibit one of the following concerns: Sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h), Hard to shift into 3rd, 4th, 5th, and/or 6th gear, Shift lever vibrates when driving in 3rd or 4th gear. This is caused by inappropriate transmission internal parts.

09-022-19-3599

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of MazdaÃ¢ÂÂs continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software.Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

06-002-19-3585a

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

05-004-19-3466

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on P0877:00 - Oil pressure switch No. 4 (oil pressure switch B) stuck on P0780:00 - Gear shifting malfunction P1738:00 - Automatic transaxle internal malfunction This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to the instructions on MGSS (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [FW6A-EL/FW6AX-EL]) or (SLOW ENGAGING AFTER OPERATING SELECTOR LEVER FROM N TO D POSITION [EW6A-EL/EW6AX-EL]) for proper diagnosis and repair procedure.

SA-006-19a

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

01-008-19-3568a

Service Bulletin/Repair Instructions

Some customer using ÃÂ¢ÃÂÃÂFlexibleÃÂ¢ÃÂÃÂ setting for Oil Change in the maintenance monitor may notice that the oil change due notification will not work due to improper control logic of the PCM. The PCM clears the TRAVELED DISTANCE at the wrong time while the ELAPSED DAYS and the DETERIORATION DETERMINATION work as designed. To correct this issue, the control logic of the PCM has been changed.

SA-016-19

Service Bulletin/Repair Instructions

There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

SA-001-19b

Service Bulletin/Repair Instructions

APPLE CARPLAYÃ¢ÂÂ¢ / ANDROID AUTOÃ¢ÂÂ¢ FREQUENTLY ASKED QUESTIONS (FAQ)

SA-013-19

Service Bulletin/Repair Instructions

MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE - If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any key after reading the notifications about the resetting tool.

05-002-19-3576

Service Bulletin/Repair Instructions

Some customers may complain of a whining noise from the automatic transaxle when driving at 10 mph and above. The noise: Ã¯ÂÂ·Depends on the vehicleÃ¢ÂÂs speed only (the more speed, the more noise)Ã¯ÂÂ·Occurs with all types of driving (acceleration, deceleration, steady speed)Ã¯ÂÂ·Does not depend on rpm, gear, or ATF temperature.This is caused by a damaged bearing in the transaxle due to improper configuration of the transaxle case. A modification has now been implemented on automatic transaxles with the following serial numbers: Ã¯ÂÂ·7TN0820364 and higher (CX-3) / 8TN1090104 and higher (except CX-3) Ã¯ÂÂ·8TR1008883 and higher Ã¯ÂÂ·8TD1003276 and higher Ã¯ÂÂ·8T50331192 and higher (CX-3) / 8T50329705 and higher (except CX-3).

SA-001-19a

Service Bulletin/Repair Instructions

APPLE CARPLAYÃ¢ÂÂ¢ / ANDROID AUTOÃ¢ÂÂ¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers.

03-001-19-3505b

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the right front driveshaft at the automatic transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the driveshaft. To correct this issue, the thickness of the dust cover has been increased.

00-003-19-3583

Service Bulletin/Repair Instructions

In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.

09-003-19-3555a

Service Bulletin/Repair Instructions

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.

05-001-19-3538

Service Bulletin/Repair Instructions

When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Although the selector lever is in the "P" position and the engine shuts off normally, the ignition may stay on (in accessory mode). NOTE: This TSB only applies if the selector lever knob is BHN2-46-030* or BHN4-46-030* with the lock release button. If not, this TSB does not apply. This may be caused by the lock release button in the selector lever knob sticking in the pressed position. An improper production process is causing an internal part to expand with moisture and interfere with other parts. To eliminate this concern, the production process has been modified.

01-008-19-3568

Service Bulletin/Repair Instructions

09-010-19-3577

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

06-001-19-3575

Service Bulletin/Repair Instructions

Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is fully turned to the driver-side (left side for LHD vehicle and right side for RHD vehicle). NOTE: The noise will not occur if the steering wheel is in the center or to the full passenger-side position.The noise is caused when the edge (A) of the inner ball joint (B) gets stuck with the steering gear housing(C). To eliminate the noise, a spacer (A) has been installed between the inner ball joint (B) and the steering gear housing (C) (both sides) to prevent direct contact.

SA-006-19

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

09-007-19-3564a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

01-007-19-3541

Service Bulletin/Repair Instructions

When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory. P0300 - Random misfire detected P0301 - Cylinder No. 1 misfire detected P0302 - Cylinder No. 2 misfire detected P0303 - Cylinder No. 3 misfire detected P0304 - Cylinder No.4 misfire detected. This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow.

02-004-19-3574

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.

00-001-19-3560

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

00-002-19-3561

Service Bulletin/Repair Instructions

Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claims are subject to denial or debit. Tool Number Description Pricing PC1923MAZ Pro-Cut On-Car Brake Lathe Check eStore or call for current pricing OBTAINING TOOLS This tool can be ordered through Mazda eStore. You can log on to eStore at: http://dealers.mazdausa.com CUSTOMER SERVICE INFORMATION For warranty or product information contact Mazda Authorized Service Equipment at 877-768-6657. Customer service representatives are available from 7:30 AM until 7:00 PM CST, Monday through Friday. SPECIAL SERVICE TOOL (SST) PART NAME: OVERVIEW Pro-Cut On-Car Brake Lathe PART NUMBER: PC1923MAZ APPLICABLE MODELS: All USAGE: To machine brake rotors on the vehicle.

09-005-19-3562

Service Bulletin/Repair Instructions

09-007-19-3564

Service Bulletin/Repair Instructions

09-009-19-3566

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

01-005-19-3548

Service Bulletin/Repair Instructions

Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak). The concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.

01-006-19-3549

Service Bulletin/Repair Instructions

02-002-19-3546

Service Bulletin/Repair Instructions

02-003-19-3547

Service Bulletin/Repair Instructions

Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.

04-002-19-3545

Service Bulletin/Repair Instructions

08-001-19-3544

Service Bulletin/Repair Instructions

This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

09-004-19-3543

Service Bulletin/Repair Instructions

Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central) for component availability, source of technical support and prior authorization requirement. NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a given component.

01-004-19-3558

Service Bulletin/Repair Instructions

On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.

01-003-19-3557

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM battery voltage low input As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display "F0-002" during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km). Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

SA-001-19

Service Bulletin/Repair Instructions

APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)

04-001-19-3556

Service Bulletin/Repair Instructions

Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the Anti-Lock Brake System (ABS). Do not attempt any repairs. If you encounter a customer complaint for this concern, explain that the noise comes from the ABS/TCS/DSC "Malfunction Detection Function" initial check and that there is no problem. This initial checkis a necessary function to ensure the normal operation of the ABS/TCS/DSC system. It occurs when the vehicles first moves forward under the following conditions. NOTE: Some customers may describe that the noise does not occur all the time. It does occur all the time, but the sound is more likely to be heard on a slow start and not on a quick start (quick acceleration) when engine noise is louder.

09-001-19-3553

Service Bulletin/Repair Instructions

When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with active working SAT radio.

09-002-19-3554

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.

09-003-19-3555

Service Bulletin/Repair Instructions

01-001-19-3551

Service Bulletin/Repair Instructions

01-002-19-3552

Service Bulletin/Repair Instructions

The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.

02-001-19-3550

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

SA-047-18

Service Bulletin/Repair Instructions

Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

MT-012-18

Service Bulletin/Repair Instructions

If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balance machine, sublet the vehicle out for repair. To find the location of a GSP9700 near your dealer, visit Hunter?s web site at www.gsp9700.com and click on ?Locate a GSP9700 Road Force Balancer.?

SA-050-18

Service Bulletin/Repair Instructions

Some customers may complain that the navigation brand icons are no longer shown after a navigation SD card update. This is caused by a navigation map supplier software change. Customers can set preferences if needed. Example: A customer may have a Shell Gas Card and is only interested in Shell Gas Stations. The customer can set preference to only show Shell gas stations.

SA-005-18

Service Bulletin/Repair Instructions

Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition. Album art and artist biographies are not provided by SiriusXM Satellite Radio, a blank white square frame is shown in place of the album art. Note: This information is also available at www.mazdahandsfree.com>FAQ>ENTERTAINMENT - SIRIUSXM®. STATION LOGO SIRIUSXM satellite radio hardware is in the Tuner and Amp Unit (TAU). The station logo is not shown in the center display because there is no visual data communication cable between the TAU and the Connectivity Master Unit (CMU). A blank white square frame is shown in place of the station logo. Do NOT perform any repairs for these concerns.

09-043-18-3441

Service Bulletin/Repair Instructions

Some vehicles may exhibit the cushion tape (1) attached to the front end of dashboard coming off and showing at the base of the windshield.This is caused by the cushion tape peeling off from the end(s) due to interference with the windshield and vehicle vibration. To prevent the tape from peeling off, both ends of the cushion tape are now folded over to the back side of the dashboard or stapled depending on the model.

09-010-18-3440b

Service Bulletin/Repair Instructions

MT-002-18

Service Bulletin/Repair Instructions

Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also connected to the USB port for charging. The concerns may include: Blank Screen and/or No Audio Sound, Phone will not charge.Blank Screen and/or No Audio Sound These concerns may be caused by:The MAZDA CONNECT system has reached its capacity limits when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and also connected to the USB port.The MAZDA CONNECT system has reached its capacity limits when the customer's USB device capacity exceeds 16 GB (e.g. 64 GB iPhone X). The MAZDA CONNECT system USB port capacity is 16 GB (FAT32).Mazda recommends not to connect any devices to the USB port when streaming music with audio source aha/Pandora/Stitcher/Bluetooth®. When streaming music with audio source aha/Pandora/Stitcher/Bluetooth® (without USB connection), the Connectivity Master Unit (CMU) is able to process Bluetooth® digital data (A) and output audio sound and display Bluetooth® audio information. If the same device is connected to the USB port for charging, the CMU processes both Bluetooth® digital data (A) and USB digital data (B) from the same device at the same time. In this case, CMU resources may be exceeded, causing a Blank Screen and/or No Audio Sound.

MT-010-18

Service Bulletin/Repair Instructions

Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC indicator lights are illuminated. This can happen if the ignition is turned OFF within 20 seconds after the ignition is turned ON in one of the following two situations. 1. The ?ROOM? fuse (Engine compartment) is NOT installed when battery level is low. 2. The CMU (Connectivity Master Unit) is NOT connected.

MT-011-18

Service Bulletin/Repair Instructions

SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equipped with MAZDA CONNECT. When parked, new messages can be displayed or read by the system. When driving, new messages can be read to the vehicle occupants.

MT-009-18

Service Bulletin/Repair Instructions

If an oil pressure inspection is needed on a SKYACTIV-G engine, use the Special Service Tool (SST) set shown below and refer to the instructions on MGSS online: CX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), MX-3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0] ), Mazda6: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.5] ), Mazda3: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0, SKYACTIV-G 2.5] ), CX-5: (OIL PRESSURE INSPECTION [SKYACTIV-G 2.0, SKYACTIV-G 2.5 (WITHOUT CYLINDER DEACTIVATION)] ). If the Special Service Tool (SST) set above is not available at your dealership, an aftermarket Engine Oil Pressure Gauge can be used along with a locally sourced Oil Pressure Switch Adapter, like the one shown below.

SA-045-18

Service Bulletin/Repair Instructions

For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a good know terminal. To measure the voltage/resistance avoiding any terminal damage.

00-001-18-3446a

Service Bulletin/Repair Instructions

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

00-003-18-3480a

Service Bulletin/Repair Instructions

09-014-18-3443a

Service Bulletin/Repair Instructions

09-015-18-3445a

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.

09-020-18-3458b

Service Bulletin/Repair Instructions

09-021-18-3459a

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may becaused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

09-034-18-3430a

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

01-018-18-3529

Service Bulletin/Repair Instructions

Some vehicles may exhibit oil residue on the engine front cover from seepage around the joint portion (A) between the cylinder block and head. It becomes very noticable with dust adhesion. In some cases, the area of oil residue extends down to around the joint portion (B) between the engine front cover and the oil pan. This may be caused by oil escaping from a fine clearance created at the sealant applied to joint (A) between the cylinder block (B) and head (C) when the engine was pressurized during leak testing on the engine assembly line.

09-035-18-3509

Service Bulletin/Repair Instructions

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

MT-004-18

Service Bulletin/Repair Instructions

MT-007-18

Service Bulletin/Repair Instructions

Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket accessory device. Some aftermarket electrical devices (e.g., an accessory cell phone charger, GPS tracker...) may create excessive electrical noise. The noise may interrupt some of the vehicle electrical systems. Below are a few examples of an aftermarket cell phone charger and GPS tracker that are interrupting the vehicle electrical systems.

MT-008-18

Service Bulletin/Repair Instructions

Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be caused by: A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system. An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehicles?s wiring harness may create unusual electrical symptoms.

01-016-18-3522

Service Bulletin/Repair Instructions

On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system. When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur to oxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.

03-002-18-3505a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the drive shaft. To correct this issue, the thickness of the dust cover has been increased.

09-034-18-3430

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

03-002-18-3505

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the driveshaft. To correct this issue, the thickness of the dust cover has been increased.

SA-037-18

Service Bulletin/Repair Instructions

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

02-003-18-3501

Service Bulletin/Repair Instructions

Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. The damage extends to the front surface of the aluminum wheel partly or entirely.

SA-036-18

Service Bulletin/Repair Instructions

MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all they need to do is update the MMS APP to the latest version to get rid of the error message.

SA-034-18

Service Bulletin/Repair Instructions

MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)

02-013-18-3491

Service Bulletin/Repair Instructions

Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material of the dust boot has been changed to improve its resistance to cold.

09-005-18-3414a

Service Bulletin/Repair Instructions

Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. The noise may be caused by cable vibration, which transmits power from the motor to the gears. The cable vibrates inside the cable casing due to inadequately wrapped fabric around the cable. To eliminate this concern, the power seat cable has been changed to a type that produces less friction and noise.

01-014-18-3487

Service Bulletin/Repair Instructions

Some customer using "Flexible" setting for Oil Change in the maintenance monitor may notice that the oil change due notification will not work due to improper control logic of the PCM. The PCM clears the TRAVELED DISTANCE at the wrong time while the ELAPSED DAYS and the DETERIORATION DETERMINATION work as designed. To correct this issue, the control logic of the PCM has been changed. This TSB is applicable for the following cases. The oil change due notification does not come on, even after mileage exceeded 10,000 miles. Oil life in the center display is still less than 40% even though the mileage exceeded 7,000 miles. To display "Flexible" setting and "Oil life" on the center screen, select the "Applications" screen, "Maintenance", then "Oil Change" tab. For complete details, refer to the the instructions on MGSS (MAINTENANCE MONITOR OPERATION PROCEDURE).

SA-031-18

Service Bulletin/Repair Instructions

When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for proper diagnosing.

09-020-18-3458a

Service Bulletin/Repair Instructions

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

09-010-18-3440a

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda's continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDACONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.

SA-029-18

Service Bulletin/Repair Instructions

IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any key after reading the notifications about the resetting tool.

03-001-18-3488

Service Bulletin/Repair Instructions

Some customers may complain about a vibration that is felt through the floor, seat and/or steering wheel while driving under moderate acceleration, at speeds of approx. 25 - 30 mph (40 - 50 km/h). The vibration is more noticeable when driving on smooth, flat roads.The vibration may be caused by wear on the inner surface of the tripod joint case (inner side of front driveshaft). To eliminate this concern, a coating has been applied to the inner surface of the tripod joint case to improve wear resistance.

SA-027-18

Service Bulletin/Repair Instructions

06-001-18-3481

Service Bulletin/Repair Instructions

00-003-18-3480

Service Bulletin/Repair Instructions

01-013-18-3478

Service Bulletin/Repair Instructions

Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed after fuelingthe vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.

09-025-18-3479

Service Bulletin/Repair Instructions

09-024-18-3470

Service Bulletin/Repair Instructions

Some vehicles may exhibit wind noise at rear door quarter glass when driven at high speeds. This is caused by air leakage from the gap between rear sash molding, rear door glass run channel, rear door glass guide and rear door quarter glass guide. To eliminate this concern, the following items have been added or changed: A rubber seal on rear door quarter glass guide has been extended. A rubber seal has been added to rear door glass guide. The shape of rear door glass run channel has been changed.

01-012-18-3474

Service Bulletin/Repair Instructions

Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display "F0-002" during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km). Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

02-010-18-3477

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.

02-011-18-3476

Service Bulletin/Repair Instructions

This service bulletin illustrates the conditions when a TPMS warning light may illuminate, why it illuminated and how to properly initialize the system.The Tire Pressure Monitoring System (TPMS) monitors the tire pressure of all four tires indirectly using the data sent from the ABS wheel speed sensors. If the air pressure of one or more tires is too low compared with the specified value (the initial value learned by the system), the system warns the driver with the TPMS warning light in the instrument cluster and a beep sound. To allow the TPMS to operate correctly, it is essential that the TPMS be initialized to learn new conditions whenever a tire related service is performed.

09-023-18-3475

Service Bulletin/Repair Instructions

SA-026-18

Service Bulletin/Repair Instructions

If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fuel occurring under this specific driving condition is normal with direct injection engines. If the vehicle is driven on a longer trip after a lot of short trips (where the engine reaches normal operating temperature), the Check Engine Light may turn ON with DTC P0172:00 (Fuel system too rich).

02-009-18-3472

Service Bulletin/Repair Instructions

Customer complaints have been reported where the TPMS warning light is unnecessarily illuminated because the TPMS initialization was not performed correctly before customer delivery.TPMS INITIALIZATION PROCESS: When any of the services below is performed, BE SURE TO INITIALIZE THE TPMS BEFORE DRIVING THE VEHICLE by pushing and holding the TPMS Set Switch on the dash until the TPMS warning light flashes two times and the warning beep sounds once. The TPMS must be initialized in the following cases: 1. Tire pressures have been adjusted in one or more tires. 2. Tires have been rotated. 3. Tires or wheels have been replaced. 4. The vehicle's battery cable has been disconnected for any reason. 5. The vehicle's battery has been discharged. 6. The DSC HU/CM connector has been disconnected for any reason.

SA-024-18

Service Bulletin/Repair Instructions

SA-023-18

Service Bulletin/Repair Instructions

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

02-008-18-3467

Service Bulletin/Repair Instructions

04-004-18-3468

Service Bulletin/Repair Instructions

05-004-18-3466

Service Bulletin/Repair Instructions

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil pressure switch B) stuck on P0847:00 - Oil pressure switch No. 2 (oil pressure switch A) stuck on P0872:00 - Oil pressure switch No. 3 (oil pressure switch A) stuck on P0877:00 - Oil pressure switch No. 4 (oil pressure switch B) stuck on P0780:00 - Gear shifting malfunction P1738:00 Automatic transaxle internal malfunction This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been implemented to reduce contamination and improve the DTC diagnostic logic. NOTE: If the vehicle also has a delayed engagement concern, this TSB is not applicable. Refer to MGSS online for proper diagnosis and repair procedure.

07-002-18-3432

Service Bulletin/Repair Instructions

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers. This treatment provides a durable coating that will aid to prevent biological reactions that lead to odorconcerns. It is applied to the evaporator in a misted form that is introduced by way of the cabin air filter, the re-circulate door, the blower motor resistor access, or the blower motor air intake. Proper application requires the evaporator surface to be: Relatively clean and free of leaves, dust build-up and debris. Thoroughly dried, and the product cured onto it after application. NOTE: Keep the cooling unit dry by leaving the blower fan ON (at least on low), even if the A/C is not being used. In low humidity (dry) conditions, keep the ventilation system in the "FRESH" mode all the time, or as much as possible. In high humidity conditions, or if the air has a lot of dust or pollen, keep the system in the "RECIRCULATION" mode. A few minutes before reaching a destination, turn the A/C OFF, but leave the blower fan ON. This stops the accumulation of condensation on the evaporator/cooling unit, and it helps dry the inside of the cooling unit. A/C odor is not unique to Mazda vehicles as it will occur in other makes and models. To minimize A/C odor, suggest the following to the customers.

09-008-18-3416a

Service Bulletin/Repair Instructions

Some vehicles may exhibit the active driving display opening/closing improperly as described below: It does not open or close when the ignition is turned ON or OFF. The display operation does not fully open/close. It closes and then opens by itself while the vehicle is moving. This concern may be caused by voltage fluctuation to the active driving display which activates pinching detection.

01-011-18-3456

Service Bulletin/Repair Instructions

The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fuse is removed or if the transmitter battery is dead.NOTE: The auxiliary key can only be used to lock or unlock the doors. It cannot be used to start the engine. Two transmitters are placed in a vinyl bag and stored in the center console cup holder. Since the room fuse is not installed during vehicle assembly, a new procedure is required to start the engine. Refer to "Engine Start Procedure" below.

08-001-18-3457

Service Bulletin/Repair Instructions

This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

09-020-18-3458

Service Bulletin/Repair Instructions

Some vehicles may exhibit BLUETOOTH® hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

09-021-18-3459

Service Bulletin/Repair Instructions

Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

04-003-18-3455

Service Bulletin/Repair Instructions

Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the Anti-Lock Brake System (ABS). Do not attempt any repairs. If you encounter a customer complaint for this concern, explain that the noise comes from the ABS/TCS/DSC "Malfunction Detection Function" initial check and that there is no problem. This initial check is a necessary function to ensure the normal operation of the ABS/TCS/DSC system. It occurs when the vehicles first moves forward under the following conditions. NOTE: Some customers may describe that the noise does not occur all the time. It does occur all the time, but the sound is more likely to be heard on a slow start and not on a quick start (quick acceleration) when engine noise is louder.

05-002-18-3454

Service Bulletin/Repair Instructions

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

SA-017-18

Service Bulletin/Repair Instructions

Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that had to be installed before the expiration date of 3/27/18. After the expiration, IDS can?t accept the extension. To correct this, uninstall IDS and re-install IDS 108.00 >IDS 108.07 up-date. Select "Remove Mazda data files and settings" as shown below.

01-008-18-3451

Service Bulletin/Repair Instructions

01-009-18-3452

Service Bulletin/Repair Instructions

02-006-18-3449

Service Bulletin/Repair Instructions

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

09-019-18-3450

Service Bulletin/Repair Instructions

This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another. Use these points at your dealership to protect our mutual operations and to help ensure our customers' safety.

00-001-18-3446

Service Bulletin/Repair Instructions

02-005-18-3444

Service Bulletin/Repair Instructions

09-007-18-3422a

Service Bulletin/Repair Instructions

Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.

09-011-18-3448

Service Bulletin/Repair Instructions

Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear incertain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.

09-014-18-3443

Service Bulletin/Repair Instructions

When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

09-015-18-3445

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

RF-16-03R1

Service Bulletin/Repair Instructions

The SKYACTIV®-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV® oil filters. The unique oil filter can be identified with two white bands as shown below.

09-010-18-3440

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda's continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.

01-006-18-3429

Service Bulletin/Repair Instructions

When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory. P0300 - Random misfire detected P0301 - Cylinder No.1 misfire detected P0302 - Cylinder No.2 misfire detected P0303 - Cylinder No.3 misfire detected P0304 - Cylinder No.4 misfire detected. This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow.

04-002-18-3435

Service Bulletin/Repair Instructions

Some vehicles may exhibit a squeak type noise from the rear brakes when driving at approximately 6- 12 mph (10-20 km/h) with or without light braking. The noise usually occurs when driving immediately after the parking brake is released, and may be caused by the use of double-sided adhesive tape on the original brake pads. The tape causes less contact between the pad and its support when braking, especially with light braking where vibration of the brake supporting parts results in squeak noise from the rear brake. To eliminate this concern, the specification of the rear brake pad has been changed (slit up pad and elimination of double-sided adhesive tape).

MT-001-18

Service Bulletin/Repair Instructions

When installing a navigation SD card, the center display may show error message "Invalid SD Card".

01-005-18-3415

Service Bulletin/Repair Instructions

Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded P0524:00 - Engine oil pressure too low This is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (OCV). The temporary entry of the foreign object triggers a check engine light on, but rough idle will not be produced until a later time.

09-001-18-3387a

Service Bulletin/Repair Instructions

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during extremely cold temperatures. To correct the concern, the SD card hardware has been changed.

09-008-18-3416

Service Bulletin/Repair Instructions

SA-008-18

Service Bulletin/Repair Instructions

Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.

MT-003-18

Service Bulletin/Repair Instructions

The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.

SA-009-18

Service Bulletin/Repair Instructions

The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation SD Card Map Update Note: Mazda Toolbox navigation SD card map update can only be performed on a navigation SD card that is VIN-locked. See VIN-lock procecure below.

09-007-18-3422

Service Bulletin/Repair Instructions

02-003-18-3427

Service Bulletin/Repair Instructions

Some vehicles may exhibit an aluminum alloy type wheel(s) having one of the following paint damage conditions shown in the sample photos below. The damage extends to the front surface of the aluminum wheel partly or entirely. Black Spot White Spot Flaking / Peeling Discolored Blackened.

09-005-18-3414

Service Bulletin/Repair Instructions

SSPA5

Service Bulletin/Repair Instructions

Subject: 2014-2016 Mazda6 - Door Sash Molding Concern Special Service Campaign (SSP) A5. The purpose of this email is to notify you that on January 25th, customers will be mailed a re-notification letter to improve SSPA5 completion rates. Please ensure that EVERY vehicle coming in for service has a Warranty Inquiry performed to check for any open campaigns.

09-002-18-3410

Service Bulletin/Repair Instructions

After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.CX-3 shown:Vehicles having this concern should have their vehicle repaired using the following procedure.

09-001-18-3387

Service Bulletin/Repair Instructions

Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for the MAZDA CONNECT navigation system SD cards beingmanufactured with improper hardware, resulting in a data reading error during cold temperatures. To correctthe concern, the SD card hardware has been changed.

02-002-18-3300d

Service Bulletin/Repair Instructions

Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving onrough roads and/or when turning the steering wheel while the vehicle is stopped.The noise may be due to: Upper front strut bearing (A) damage. (CX-5 and Mazda6) Squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6) The bump stopper (C) may be contacting the strut bearing when the front shock absorber is compressed, causing a popping noise. (Mazda6 only) The front lower arm bushing (D) is making a creak type noise in wet road conditions. (CX-5 and Mazda6).Front Shock Absorber Front Lower Arm To eliminate the noise, the following mass-production changes have been made: 1. The material and production method of the front strut bearing (A) has been changed. (CX-5 and Mazda6) 2. A protector has been installed onto the coil spring. (CX-5 and Mazda6) 3. The shape of the bump stopper (C) will be modified in the future. (Mazda6 only) 4. The shape of the coil spring has been changed. (CX-3 only) 5. Friction of the lower arm bushing has been reduced by adding a dry coating. (CX-5 and Mazda6). NOTE: The piston rod nut (B) requires replacement.

SA-001-18

Service Bulletin/Repair Instructions

The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored. We apologize for any inconvenience this may have caused you or your dealer.

06-001-17-3307b

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

MT-021-17

Service Bulletin/Repair Instructions

09-011-17-3339a

Service Bulletin/Repair Instructions

Some vehicles may exhibit excessive noise when operating either front power seat forward or backward. The noise may be caused by cable vibration, which transmits power from the motor to the gears. The cable vibrates inside the case due to inadequate fabric wrapped around the cable. The fabric thickness has been increased to eliminate the noise.

09-044-17-3398

Service Bulletin/Repair Instructions

Some vehicles may experience a fuzzy appearance (tiny cracks) around the edge of the Active Driving Display.

MT-019-17

Service Bulletin/Repair Instructions

WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot perform any additional testing of the system. Dealers and customers should never attempt to test or recreate crash scenarios under any circumstances because that could lead to an accident and injuries. NOTE: This article only applies to the applicable vehicles below equipped with SCBS system that uses a Laser Sensor. This article does not apply to newer vehicles equipped with SCBS system that uses a Forward Sensing Camera (FSC).

MT-017-17

Service Bulletin/Repair Instructions

If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.

MT-016-17

Service Bulletin/Repair Instructions

The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a vehicle ahead is imminent. In addition, the system reduces damage in the event of a collision by operating the brake control when the system determines that a collision is unavoidable. It may also be possible to avoid a collision depending on the relative speed between your vehicle and the vehicle in front of you. In addition, when the driver depresses the brake pedal, the brakes are applied firmly and quickly to assist.

09-012-17-3334b

Service Bulletin/Repair Instructions

Some vehicles may experience unusual noise coming from inside the front door panel when playing the audio system. This is caused by the damper coming off the speaker frame due to corrosion. To correct the issue, a plating process was added at the supplier beginning on November 13, 2015.

SA-036-17

Service Bulletin/Repair Instructions

IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.

07-007-17-3384

Service Bulletin/Repair Instructions

Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a clogged heater unit. For Mazda6 and CX-5, the check engine light may illuminate with the DTC P011A:00 stored at the same time. P011A:00 ECT sensor No.1/No.2 performance problem. NOTE: Refer to TSB 01-015/15 if the customer is using a block heater at temperatures below freezing.

15-003-17-3284b

Service Bulletin/Repair Instructions

Some customers may notice that the Lane Departure Warning System (LDWS) and High Beam Control (HBC) (amber) warning lights are on when they start driving around dusk or dawn under low temperatures. At that time, the windshield is clear but the lens of the Forward Sensing Camera (FSC) is foggy. The FSC may not function properly under the following conditions: ? Foggy windshield ? Foggy FSC lens ? Heavy rain, dense fog, snow and direct sun light ? No or poor lane markings. When the FSC control system detects the foggy lens of the camera, the system deactivates LDWS and HBC functions.

SA-066-17

Service Bulletin/Repair Instructions

Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern. NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

02-003-17-3300c

Service Bulletin/Repair Instructions

01-012-17-3382

Service Bulletin/Repair Instructions

This service information provides basic Q-85/T-110 battery handling procedures. Complete service information can be found in MGSS online or Workshop Manual (section 13-17).

15-003-17-3284a

Service Bulletin/Repair Instructions

09-017-17-3347c

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update.

06-002-17-3367

Service Bulletin/Repair Instructions

Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. NOTE: The noise will not occur if the steering wheel is in the center or full right position. The noise is caused when the edge (A) of the left side inner ball joint (B) gets stuck with the steering gear housing (C).

SA-065-17

Service Bulletin/Repair Instructions

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux, Voice Command

09-001-17-3296b

Service Bulletin/Repair Instructions

When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will find that the Bulb Seal No. 1 (A) or HID Bulb Seal No. 1 (B) and Bulb Seal No. 2 (C) socket covers have not been correctly installed or are missing due to improper prior repairs (i.e., customer replacing the headlamp bulbs or body shop not transferring them when replacing the headlamp unit(s) due to a collision). Any damage caused by missing socket covers, HID module seal (D), or missing bumper brackets (E) is not covered by warranty policy.

09-035-17-3080

Service Bulletin/Repair Instructions

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the ?SpeedometerReplacement Label?.Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda?s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.With the use of SPECMO?s services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

09-012-17-3334a

Service Bulletin/Repair Instructions

Some vehicles may experience unusual noise coming from inside the front door panel when playing the audio system. This is caused by the damper coming off the speaker frame due to corrosion on the speaker back frame. To correct the issue, a plating process was added at the supplier beginning on November 13, 2015.

MT-015-17

Service Bulletin/Repair Instructions

Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).

01-008-17-3376

Service Bulletin/Repair Instructions

SA-063-17

Service Bulletin/Repair Instructions

Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal operation of the CMU connecting to available devices on start up.

09-017-17-3347b

Service Bulletin/Repair Instructions

All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.

SA-061-17

Service Bulletin/Repair Instructions

In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

05-002-17-3355a

Service Bulletin/Repair Instructions

MT-014-17

Service Bulletin/Repair Instructions

Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.

SA-052-17

Service Bulletin/Repair Instructions

Smart City Brake Support (SCBS) frequently asked questions (FAQ)

SA-053-17

Service Bulletin/Repair Instructions

Lane Departure Warning System (LDWS) frequently asked questions (FAQ)

SA-055-17

Service Bulletin/Repair Instructions

Blind Spot Monitoring (BSM) system frequently asked questions (FAQ)

SA-056-17

Service Bulletin/Repair Instructions

Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)

SA-057-17

Service Bulletin/Repair Instructions

High Beam Control (HBC) system frequently asked questions (FAQ)

SA-058-17

Service Bulletin/Repair Instructions

CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.

01-004-17-3317a

Service Bulletin/Repair Instructions

Some vehicles may experience an engine that runs rough and the check engine light on with DTCs P0201 and P0204 or P0202 and P0203. NOTE: Engine misfire related DTCs (P0301, P0302, P0303, P0304) are usually stored at the same time. P0201:00 : Fuel injector circuit/open cylinder No.1 P0202:00 : Fuel injector circuit/open cylinder No.2 P0203:00 : Fuel injector circuit/open cylinder No.3 P0204:00 : Fuel injector circuit/open cylinder No.4 This concern may be caused by an internal failure of the PCM (DENSO produced only). To correct the concern, the PCM internal failure has been eliminated.

09-024-17-3350

Service Bulletin/Repair Instructions

08-002-17-3312a

Service Bulletin/Repair Instructions

When monitoring the resistance of the air bag modules and pre-tensioner seat belts, the Mazda Modular Diagnostic System (M-MDS) may display a value of only 1/100th of the actual resistance value. This is caused by improper SAS control unit software. To eliminate this from occurring in the future, the SAS control unit software has been modified.

05-002-17-3355

Service Bulletin/Repair Instructions

Some vehicles may exhibit one of the following concerns: Sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h) Hard to shift into 3rd, 4th, 5th, and/or 6th gear Shift lever vibrates when driving in 3rd or 4th gear. This is caused by inappropriate transmission internal parts.

02-003-17-3300b

Service Bulletin/Repair Instructions

09-017-17-3347a

Service Bulletin/Repair Instructions

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tabin MAZDA CONNECT Settingsbefore performing the update.

SA-048-17

Service Bulletin/Repair Instructions

In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).

01-005-17-3305a

Service Bulletin/Repair Instructions

06-001-17-3307a

Service Bulletin/Repair Instructions

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance.This concern may be caused by an insufficient wear resistance of the steering wheel surface.

09-019-17

Service Bulletin/Repair Instructions

Fctry MESSASGE DISPLAYED after instrument cluster replacement. After the installation of a new instrument cluster, the message "Fctry" is displayed instead of the odometer. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.

09-018-17

Service Bulletin/Repair Instructions

Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.

09018173351

Service Bulletin/Repair Instructions

Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this symptom. If the condition is similar to the following "CONTROL LOGIC OF AMBIENT TEMPERATURE" or "DIFFERENCE BETWEEN THE TEMPERATURE DISPLAY AND OTHERS", advise the customer that this is a normal characteristic of the vehicle and not a malfunction. If the condition does not meet the following and the sensor malfunction is suspected, make sure to inspect the sensor according to MGSSonline or Workshop Manual (section 09-22 AMBIENT TEMPERATURE SENSOR INSPECTION). Replace the sensor only when it fails the Workshop Manual inspection.

09017173346

Service Bulletin/Repair Instructions

SA-046-17

Service Bulletin/Repair Instructions

An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09-017/17 for a list of improvements to the system.

MT-010-17

Service Bulletin/Repair Instructions

Some customers may claim that it is impossible or difficult to view the Active Driving Display, even if the position of the display is adjusted through the Settings screen. This is caused by an incorrectly learned zero-point (closed position) of the Active Driving Display. The main reason this happens is because an object (e.g. gloves, paper, etc. ) was placed in the storage area where the mirror and optical receiver are housed. If an object is detected (i.e., jammed) when the Active Driving Display closes after switching the ignition OFF, the system determines this as abnormal and stops the closing operation, leaving the Active Driving Display in an open position. When the engine is started the next time, correction of the zero-point is automatically performed. If the object is still in the storage area during the correction, the system learns the incorrect position as the zero-point. As a result, the zero-point position largely deviates from the standard position; therefore, it becomes impossible to view the Active Driving Display from the normal view position.

15003173284

Service Bulletin/Repair Instructions

? After installing the new Forward Sensing Camera (FSC), frequency of the disabled function with the LDWS/HBC warning lights ON due to foggy FSC lens will be reduced. However, the warning message will be displayed on the Multi-Information Display (MID) or the center display when FSC lens is foggy. ? The foggy FSC lens may occur at some weather conditions and is not caused by a defect of the parts. When the warning message is displayed, drive the vehicle for 10 minutes or more with the defroster ON to defogthe FSC lens.

04-001-17

Service Bulletin/Repair Instructions

Rear brake squeak noise during slow speed driving. Some vehicles may exhibit a squeak type noise from the rear brakes when driving at approximately 6-12 mph (10-20km/h) with or without light braking. The noise usually occurs when driving immediately after the parking brake is released. The noise may be caused by poor bake pad adhesive tape contact.

04001173303

Service Bulletin/Repair Instructions

SA-041-17

Service Bulletin/Repair Instructions

PERMANENT DTCS ARE NOW DISPLAYED WITH THE IDS 104 UPDATE. THE PURPOSE OF A PERMANENT DTC IS TO PREVENT CUSTOMERS FROM CLEARING THEM BY DISCONNECTING THE BATTERY CABLE IN ORDER TO PASS A SMOG CHECK. ALL PCM AND TCM DTCS THAT TURN ON THE CHECK ENGINE LIGHT CAN REMAIN AS A PERMANENT DTC. THEY WILL NOT TURN ON THE CHECK ENGINE LIGHT OR CAUSE DRIVABILITY CONCERNS. IF YOU ENCOUNTER A PERMANENT DTC, IGNORE IT AND DIAGNOSE THE CURRENT STORED OR PENDING DTC.

02-002-17-3281a

Service Bulletin/Repair Instructions

Some vehicles may exhibit an aluminum alloy type wheel(s) having one of the following paint damage conditions shown in the sample photos below.The damage extends to the front surface of the aluminum wheel partly or entirely.

09-008-17-3324

Service Bulletin/Repair Instructions

Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda's New Vehicle Limited Warranty term.

04-001-17-3303a

Service Bulletin/Repair Instructions

MT-003-17

Service Bulletin/Repair Instructions

WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. IF SWAPPED, THE SD CARD THAT IS INSTALLED INTO THE OTHER VEHICLE BECOMES LINKED TO THE VIN OF THAT VEHICLE.

01-005-17-3305

Service Bulletin/Repair Instructions

01-002-17-3299a

Service Bulletin/Repair Instructions

When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory.?P0300 - Random misfire detected ?P0301 - Cylinder No.1 misfire detected ?P0302 - Cylinder No.2 misfire detected ?P0303 - Cylinder No.3 misfire detected ?P0304 - Cylinder No.4 misfire detected This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow.

02-003-17-3300a

Service Bulletin/Repair Instructions

08-002-17-3312

Service Bulletin/Repair Instructions

01-004-17

Service Bulletin/Repair Instructions

Multi-Model - engine runs rough and check engine light on with DTCS P0201 and P0204 or P0202 and P0203

01-003-17

Service Bulletin/Repair Instructions

When the engine is started for the first time after parking overnight in cold weather (below freezing), some vehicles may exhibit the check engine light on with DTC P0451 (fuel tank pressure sensor: sensor characteristic malfunction) stored in memory. This concern may be caused by an increase in discharge resistance due to water accumulated and frozen in the canister vent hose.

01-002-17

Service Bulletin/Repair Instructions

When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit/0 degrees Celsious). Some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory. *P0300 - Random misfire detected *P0301-Cylinder No.1 misfire detected *P0302 Cylinder No.2 misfire detected *P0303-Cylinder No.3 misfire detected *P0304 Cynlinder No.4 misfire Detected This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow. Customers having this cocern should have their vehicle repaired using the ffollowifng repair procedure.

02-002-17

Service Bulletin/Repair Instructions

Aluminum wheel paint damage (Black spot, flanking, discolored, blackened) Some vehicles may exhibit the bright type aluminum wheel(s) having one of paint damage conditions dhown in the sample photos below. The damage extends to the front surface of the aluminum wheel partly or entirely.

SA266

Service Bulletin/Repair Instructions

MAZDA Mobile start (MMS) cannot communicate with vehicle

09-062-16

Service Bulletin/Repair Instructions

Active driving display opens/closes improperly. Some vehicles may exhibit the active driving display opening/closing improperly as described below: * It does not open or close when the ignition is turned ON or OFF . * The display operation does not fully open/close. * It closes and then opens by itself while the vehicle is moving. This concern may be caused by voltage fluctuation to the act ive driving display which activates pinching detection. Customer having this concern should have their vehicle repaired using the following repair procedure.

MTI_1137

Service Bulletin/Repair Instructions

Mulri-Model (Equipped with Mazda connect) - DTC U0323/U0423/U3000 Cannot be deleted (Update)

MTI_1138

Service Bulletin/Repair Instructions

Multi-Model - Clutch Slippage or Smell after Clutch Disc Replacement

SA327

Service Bulletin/Repair Instructions

TAKATA recalls for Air bag

01-018-16

Service Bulletin/Repair Instructions

Unusual engine noise after a cold engine start. Some customers may complain about an unusual noise coming from the engine compartment for about 20 seconds after a cold engine start. This noise is a normal engine operation for improved exhaust gas emissions. The noise does not indicate a malfunction.

09-055-16

Service Bulletin/Repair Instructions

Rattle noise from front door glass

02-010-16

Service Bulletin/Repair Instructions

Knocking/squeaking noise from front shock absorber, creaking noise from front lower arm bushing.

SA337

Service Bulletin/Repair Instructions

Electric parking brake (EPB) maintenance mode procedure change.

01-016-16-3220

Service Bulletin/Repair Instructions

THERE IS A CONCERN THAT SOME WATER PUMPS ARE BEING REPLACED THAT ARE NOT FAULTY, DUE TO SIGNS OF A VERY SMALL COOLANT LEAK FROM THE BLEED HOLE. THIS SERVICE BULLETIN IS TO INFORM YOU ABOUT THE WATER PUMP SEALING MECHA-NISM AND THE CRITERIA IF REPLACEMENT IS NECESSARY OR NOT.

01-017-16-3242

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE AN ENGINE THAT RUNS ROUGH AND THE CHECK ENGINE LIGHT ON WITH DTCS P0201 AND P0204 OR P0202 AND P0203.NOTE:ENGINE MISFIRE RELATED DTCS (P0301, P0302, P0303, P0304) ARE USUALLY STORED AT THE SAME TIME.P0201:00: FUEL INJECTOR CIRCUIT/OPEN CYLINDER NO.1P0202:00: FUEL INJECTOR CIRCUIT/OPEN CYLINDER NO.2P0203:00: FUEL INJECTOR CIRCUIT/OPEN CYLINDER NO.3P0204:00: FUEL INJECTOR CIRCUIT/OPEN CYLINDER NO.4THIS CONCERN MAY BE CAUSED BY AN INTERNAL FAILURE OF THE PCM (DENSO PRODUCED ONLY). TO CORRECT THE CONCERN, THE PCM INTERNAL FAILURE HAS BEEN ELIMINATED.

MT-001-17

Service Bulletin/Repair Instructions

Windshield washer fluid change - Factory filled windshield washer fluid has been changed to an ethanol type (yellow color) instead of athe conventional methanol type (blue color). This change is for European compliance Mazda has decided to make the change for all markets.

00-004-16-3237

Service Bulletin/Repair Instructions

RAISING A VEHICLE WITH A JACK CAN BE DANGEROUS IF NOT DONE PROPERLY. THE VEHICLE CAN SLIP OFF THE JACK AND SERI-OUSLY INJURE SOMEONE. IN THIS SERVICE INFORMATION, SOME IMPORTANT WARNINGS AND CAUTIONS HAVE BEEN TAKEN FROM THE OWNERS MANUAL. FOR MAZDA CUSTOMERS WHO HAVE QUESTIONS ABOUT SAFELY LIFTING THEIR VEHICLE TO CHANGE A FLAT TIRE OR TO INSTALL SNOW CHAINS, PLEASE PROVIDE A COPY OF THE ATTACHED HANDOUT FOR THEM. ALSO, BE SURE TO ALWAYS DIRECT CUSTOMERS TO FOL-LOW THE DIRECTIONS IN THE OWNER'S MANUAL.

01-014-16-3208A

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE A LACK OF ENGINE POWER/ROUGH IDLING AND THE CHECK ENGINE LIGHT ON WITH ONE OR MORE OF THE MISFIRE RELATED DTCS OF P0300:00, P0301:00, P0302:00, P0303:00 AND P0304:00. THIS CONCERN MAY BE CAUSED BY AN INTERNAL FAILURE OF THE IGNITION COIL(S) DUE TO A HIGH DIFFERENCE BETWEEN COLD AND WARM AMBIENT TEMPERATURES. THE PRODUCTION METHOD OF THE IGNITION COIL HAS BEEN CHANGED TO ELIMINATE THIS CONCERN.

1098M

Service Bulletin/Repair Instructions

WHEN REMOVING PARTS FROM A VEHICLE, TAKE CAUTION OF THIS SYMBOL "R". FAILING TO REPLACE THE NON-REUSABLE PART MAY CAUSE A SYSTEM FAILURE.

02-010-16-3170C

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT SHOCK ABSORBER WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO:UPPER FRONT STRUT BEARING (A) DAMAGE. (CX-5 AND MAZDA6)STICK/SLIP BETWEEN THE FRONT STRUT BEARING AND COIL SPRING. (CX-3, CX-5 AND MAZDA6)THE BUMP STOPPER (C) MAY BE CONTACTING THE STRUT BEARING WHEN THE FRONT SHOCK ABSORBER IS COMPRESSED, CAUSING A POPPING NOISE. (MAZDA6 ONLY)THE FRONT LOWER ARM BUSHING (D) IS MAKING A STICK-SLIP NOISE IN WET ROAD CONDITIONS. (CX-5 AND MAZDA6). TO ELIMINATE THE NOISE, THE FOLLOWING MASS-PRODUCTION CHANGES HAVE BEEN MADE:1. THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING (A) HAS BEEN CHANGED. (CX-5 AND MAZDA6)2. A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING. (CX-5 AND MAZDA6)3. THE SHAPE OF THE BUMP STOPPER (C) WILL BE MODIFIED IN THE FUTURE. (MAZDA6 ONLY)4. THE SHAPE OF THE COIL SPRING HAS BEEN CHANGED. (CX-3 ONLY)5. FRICTION OF THE LOWER ARM BUSHING HAS BEEN REDUCED BY ADDING A DRY COATING. (CX-5 AND MAZDA6)NOTE:THE PISTON ROD NUT (B) REQUIRES REPLACEMENT.

SA234

Service Bulletin/Repair Instructions

IDS UPDATE 101.00 AND 101.02 IS NOW AVAILABLE ON MS3 UNDER THE "IDS/INFOTAINMENT" TAB.

05-005-16-3218

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH ONE OR MORE OF THESE DTCS STORED IN THE TCM MEMORY (P0842, P0847, P0872, P0877, P0780, P1738).P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ONP0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ONP0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ONP0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ONP0780:00 - GEAR SHIFTING MALFUNCTIONP1738:00 AUTOMATIC TRANSAXLE INTERNAL MALFUNCTIONTHIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO CORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC.NOTE:IF THE VEHICLE ALSO HAS A DELAYED ENGAGEMENT CONCERN, THIS TSB IS NOT APPLICABLE. REFER TO MS3 ONLINE INSTRUCTIONS OR WORKSHOP MANUAL FOR PROPER DIAGNOSIS AND REPAIR PROCEDURE.

09-024-16-3192B

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 55.00.760 OR LATER).SOME STREET NAMES IN CANADA ARE NOT DISPLAYED.NAVIGATION DOES NOT ALLOW TO SET CERTAIN CITIES AS DESTINATION.NAVIGATION DOES NOT ANNOUNCE VOICE GUIDANCE FOR STREET NAMES.NAVIGATION TURNS TO A BLACK SCREEN REMAINING THE TASK BAR.TURN -BY-TURN NAVIGATION GUIDANCE DOES NOT DISPLAY ON ON THE ACTIVE DRIVING DISPLAY (FOR VEHICLES WITH 55.00.750).EVERY TIME THE NAVIGATION IS TURNED ON, THE VEHICLE POSITION STARTS FROM THE LOCATION (DEALER) WHERE THE CMU WAS UPDATED FROM VERSION 55.00.650 TO 55.00.750.NAVIGATION OR OTHER SCREEN TURN BLACK, FREEZE OR REBOOT.SYSTEM DOES NOT RECOGNIZE USB/SD CARD. SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT.WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT.FAVORITES DISAPPEAR.VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH.REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN.TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE.WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND WHERE AM I?, THE SYSTEM RESPONDS WITH YOUR LOCA-TION IS COMMA.CONTACT INFORMATION CANNOT BE LOADED CORRECTLY FROM PHONES OTHER THAN IPHONE.NOTE:MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VER-SION UPDATES CAN BE FOUND ON MS3 UNDER IDS/INFOTAINMENT.

09-013-16-3161

Service Bulletin/Repair Instructions

WHEN DEALING WITH CUSTOMER COMPLAINTS OF EXCESSIVE CONDENSATION AND/OR WATER WITHIN THE HEADLAMP UNIT, FIRST DETERMINE IF ALL THE BULB SOCKETS ARE RESENT AND CORRECTLY INSTALLED. IN MOST CASES YOU WILL FIND THAT THE BULB SEAL NO. 1 (A) OR HID BULB SEAL NO. 1 (B) AND BULB SEAL NO. 2 (C) SOCKET OVERS HAVE NOT BEEN CORRECTLY INSTALLED OR ARE MISSING DUE TO IMPROPER PRIOR REPAIRS (I.E., CUSTOMER REPLACING THE HEADLAMP BULBS OR BODY SHOP NOT TRANSFERRING THEM WHEN REPLACING THE HEADLAMP UNIT(S) DUE TO A COLLISION). ANY DAMAGE CAUSED BY MISSING SOCKET COVERS, HID MODULE SEAL (D), OR MISSING BUMPER BRACKETS (E) IS NOT COVERED BY WARRANTY POLICY.

09-040-16-3214

Service Bulletin/Repair Instructions

SOME CUSTOMERS MAY COMPLAIN THAT IN EXTREME COLD WEATHER CONDITIONS, THE SUNROOF MAY SUDDENLY OPEN BY ITSELF WHEN THE HEATER IS ON. THIS CONCERN MAY BE DUE TO A SHORT IN THE SUNROOF SWITCH (A) CAUSED FROM CONDEN-SATION GENERATED BETWEEN THE ROOF PANEL AND THE SEAL. TO ELIMINATE THIS CONCERN IN THE FUTURE, A PROTECTIVE FILM HAS BEEN INSTALLED TO THE SWITCH AND A PAD INSTALLED TO THE HARNESS.

1079M

Service Bulletin/Repair Instructions

IN CERTAIN CONDITIONS, SMART CITY BRAKE SUPPORT (SCBS) MAY OPERATE UNINTENTIONALLY. THE OWNER'S MANUAL PROVIDES 7 EXAMPLES: OBJECTS ON THE ROAD AT THE ENTRANCE TO A CURVE.VEHICLES PASSING IN THE OPPOSITE LANE WHILE MAKING A CURVE.METAL OBJECTS, BUMPS, OR PROTRUDING OBJECTS ON THE ROAD.WHEN PASSING THROUGH A TOLL GATE.WHEN PASSING UNDER A VINYL CURTAIN OR FLAG.PLASTIC OBJECTS SUCH AS PYLONS.TWO-WHEELED VEHICLES, PEDESTRIANS, ANIMALS OR STANDING TREES.THIS M-TIP ARTICLE PROVIDES 2 ADDITIONAL EXAMPLES:A. THERE IS FOGGING ON THE INNER SURFACE OF THE WINDSHIELD.B. THERE IS/ARE FOGGING/WATER DROPS ON THE OUTER SURFACE OF THE WINDSHIELD.THE NEAR INFRARED LASER BEAM IS A LIGHT BEAM AND IS REFRACTED BY WATER DROPS OR FOREIGN MATERIAL ON THE WINDSHIELD. IN THIS CASE, THE NEAR INFRARED LASER BEAM MAY NOT DETECT AN OBSTRUCTION AHEAD CORRECTLY.

1080M

Service Bulletin/Repair Instructions

IF AN ENGINE ASSEMBLY IS REPLACED AFTER A CATASTROPHIC INTERNAL MECHANICAL FAILURE, CLEAN THE INTAKE MANIFOLD INTERNALLY BEFORE INSTALLING A REPLACEMENT ENGINE ASSEMBLY. IF THE INTAKE MANIFOLD IS NOT CLEANED PROPERLY, THE REPLACEMENT ENGINE MAY FAIL PREMATURELY.METALLIC DEBRIS FROM THE OLD ENGINE (WITH CATASTROPHIC INTERNAL MECHANICAL FAILURE) MAY REST INSIDE THE INTAKE MANIFOLD. WHEN THE NEW ENGINE ASSEMBLY IS INSTALLED, DEBRIS IN THE INTAKE MANIFOLD WILL BE INGESTED INTO THE NEW ENGINE AND CAUSE INTERNAL DAMAGE.CLEAN THE INTAKE MANIFOLD INTERNALLY TO REMOVE ANY DEBRIS FROM OLD ENGINE BEFORE INSTALLING THE NEW REPLACEMENT ENGINE ASSEMBLY.IF THE INTAKE MANIFOLD CANNOT BE PROPERLY CLEANED INTERNALLY, REPLACE IT.

SA130

Service Bulletin/Repair Instructions

WHEN PERFORMING SERVICE ON THE ELECTRIC PARKING BRAKE (EPB) SYSTEM, BE AWARE THAT SOME EPB PARTS REQUIRE UNIQUE REMOVAL/REPLACEMENT PROCEDURES. IF THE VEHICLE IS DELIVERED TO THE CUSTOMER WITH INCOMPLETE EPB SERVICE, THE CUSTOMER MAY EXPERIENCE IMPROPER OPERATION OF THE EPB SYSTEM.WHEN THE ELECTRIC PARKING BRAKE IS OPERATED/RELEASED, THE ELECTRIC PARKING BRAKE CONTROL MODULE PERFORMS AUTOMATIC ADJUSTMENT OF THE EPB AND DIAGNOSIS OF EPB SYSTEM.NOTE: IF ANY WARNING LIGHT IS ON AFTER OPERATING THE EPB SWITCH, REFER TO WORKSHOP MANUAL TROUBLESHOOTING.

09-016-16-3158A

Service Bulletin/Repair Instructions

AT PDI OR WHEN NEW VEHICLE IS DELIVERED, SOME CUSTOMERS MAY COMPLAIN ABOUT WRINKLES ON THE LEATHER SEAT CUSHION AND/OR SEAT BACK SURFACE.CUSTOMERS HAVING THIS CONCERN SHOULD HAVE THEIR VEHICLE REPAIRED BY A QUALIFIED UPHOLSTERY REPAIR SPECIALIST USING THE FOLLOWING REPAIR PROCEDURE.THIS SERVICE BULLETIN IS ONLY FOR SUBLET REPAIR. A QUALIFIED UPHOLSTERY REPAIR SPECIALIST IS REQUIRED FOR THIS REPAIR PROCEDURE. PLEASE PRINT A COPY OF THIS BULLETIN FOR THE UPHOLSTERY REPAIR SPECIALIST.

01-011-16-3139A

Service Bulletin/Repair Instructions

WHEN THE ENGINE IS STARTED FOR THE FIRST TIME AFTER PARKING THE VEHICLE OVERNIGHT IN COLD CONDITIONS (BELOW 32 DEGREES FAHRENHEIT / 0 DEGREES CELSIUS), SOME VEHICLES MAY EXHIBIT A ROUGH IDLE AND/OR THE CHECK ENGINE LIGHT ON WITH ANY OF THE FOLLOWING DTC(S) STORED IN MEMORY.P0300 - RANDOM MISFIRE DETECTEDP0301 - CYLINDER NO.1 MISFIRE DETECTEDP0302 - CYLINDER NO.2 MISFIRE DETECTED P0303 - CYLINDER NO.3 MISFIRE DETECTED P0304 - CYLINDER NO.4 MISFIRE DETECTED THIS MAY BE CAUSED BY FROZEN WATER ACCUMULATED IN THE MAIN SILENCER, RESTRICTING EXHAUST FLOW.

01-009-16-3172B

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE A ROUGH IDLE WITH THE CHECK ENGINE LIGHT ON AND DTC P0015 / P0524 STORED IN MEMORY.P0015:00 - EXHAUST CMP TIMING OVER-RETARDEDP0524:00 - ENGINE OIL PRESSURE TOO LOWTHIS IS CAUSED BY A DROP IN ENGINE OIL PRESSURE DUE TO A PIECE OF FOREIGN OBJECT STUCK ON THE OIL PUMP PRESSURE RELIEF VALVE OR OIL CONTROL VALVE (OCV). THE TEMPORARY ENTRY OF THE FOREIGN OBJECT TRIGGERS A CHECK ENGINE LIGHT ON, BUT ROUGH IDLE WILL NOT BE PRODUCED UNTIL A LATER TIME.

01-014-16-3208

Service Bulletin/Repair Instructions

09-038-16-3213

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE A RATTLE NOISE FROM THE FRONT DOOR GLASS WHEN DRIVING WITH THE WINDOW OPEN APPROX. 1/2 TO 4 INCHES (1 - 10 CM). THE RATTLE NOISE MAY BE CAUSED BY INSUFFICIENT HOLDING FORCE OF THE GLASS RUN CHANNEL. TO INCREASE THE HOLDING FORCE, THE SHAPE OF GLASS RUN CHANNEL HAS BEEN CHANGED AND NON-WOVEN PADS HAVE BEEN ATTACHED TO THE GLASS RUN CHANNEL.

SA299

Service Bulletin/Repair Instructions

SOME VEHICLES MAY HAVE DTC C1001:92 STORED IN MEMORY. DTC C1001:92 SETS AS A PAST RECORD FOR LOW VISIBILITY OF THE FORWARD SENSING CAMERA (FSC). IT DOES NOT MEAN THERE IS AN ACTUAL FSC DEFECT. IN SOME CASES THE CUSTOMER MAY HAVE A CONCERN WITH THE LANE DEPARTURE WARNING SYSTEM (LDWS) AND/OR HIGH BEAM CONTROL SYSTEM (HBC). IN OTHER CASES THIS DTC MIGHT BE FOUND WITHOUT A RELATED CUSTOMER CONCERN.

1011M

Service Bulletin/Repair Instructions

SOME CUSTOMERS MAY COMPLAIN ABOUT A CHECK ENGINE LIGHT ON WITH DTC P0137 (HO2S CIRCUIT LOW INPUT) STORED IN PCM MEMORY. THIS MAY BE CAUSED BY REAR HARNESS DAMAGE FROM AN AFTERMARKET ALARM SYSTEM INSTALLATION.

1102M

Service Bulletin/Repair Instructions

WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING THE M-MDS HAS BEEN DISCONTINUED FOR SOME MODELS. INSTEAD, THE WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING EVAP LEAK TESTER WILL BE USED TO TROUBLESHOOT EVAP SYSTEM LEAKS.

SA296

Service Bulletin/Repair Instructions

SOME CUSTOMERS MAY REPORT THAT WHEN USING THEIR IPHONE WITH BLUETOOTH AUDIO THAT THEY CANNOT SELECT A NEW SONG OR A DIFFERENT SONG WILL PLAY.IF THE CUSTOMER SELECTS A DIFFERENT SONG, MOST OF THE TIME IT WILL CONTINUE PLAYING THE CURRENT SONG.IF THE CUSTOMER SHOULD SELECT THE CURRENT SONG AGAIN, IT MAY START PLAYING A DIFFERENT SONG.

01-013-16-3202

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT THE ACCELERATOR PEDAL HINGE SEPARATING FROM THE BASE IN COLD TEMPERATURES BELOW 32 DEGREES FAHRENHEIT (0 DEGREES CELSIUS).THE ACCELERATOR PEDAL HAS BEEN CHANGED TO INCREASE DURABILITY.

09-009-16-3150A

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THE HANDLING OF BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING CUSTOMER CONCERNS, MAZDA CRE-ATED A SPECIAL SERVICE AND PARTS EXCHANGE PROGRAM AS OF FEBRUARY 2010.CUSTOMERS EXPERIENCING RELATED CONCERNS SHOULD HAVE THEIR VEHICLE AND/OR DEVICE INSPECTED ACCORDING TO THE FOLLOWING PROCEDURE.

RF-16-03

Service Bulletin/Repair Instructions

THE 2016 CX-9 WITH THE SKYACTIV®-G 2.5T ENGINE REQUIRES A UNIQUE OIL FILTER (PY8W-14-302) WHICH IS NOT INTERCHANGEABLE WITH OTHER SKYACTIV® OIL FILTERS. THE UNIQUE OIL FILTER CAN BE IDENTIFIED WITH TWO WHITE BANDS AS SHOWN BELOW.

09-024-16-3192A

Service Bulletin/Repair Instructions

ALL MAZDA CONNECT VEHICLES IN NEW CAR INVENTORY MUST BE UPDATED TO THIS SOFTWARE VERSION LISTED BELOW IN THIS TSB AS PART OF THE NEW CAR READY STEP 3 PROCESS. MAKE SURE THE NEW VEHICLE SPECIALIST RECEIVES A COPY OF THIS BULLETIN.SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 55.00.760 OR LATER).SOME STREET NAMES IN CANADA ARE NOT DISPLAYED.NAVIGATION DOES NOT ALLOW TO SET CERTAIN CITIES AS DESTINATION.NAVIGATION DOES NOT ANNOUNCE VOICE GUIDANCE FOR STREET NAMES.NAVIGATION TURNS TO A BLACK SCREEN REMAINING THE TASK BAR.TURN -BY-TURN NAVIGATION GUIDANCE DOES NOT DISPLAY ON ON THE ACTIVE DRIVING DISPLAY (FOR VEHICLES WITH 55.00.750).EVERY TIME THE NAVIGATION IS TURNED ON, THE VEHICLE POSITION STARTS FROM THE LOCATION (DEALER) WHERE THE CMU WAS UPDATED FROM VERSION 55.00.650 TO 55.00.750.NAVIGATION OR OTHER SCREEN TURN BLACK, FREEZE OR REBOOT.SYSTEM DOES NOT RECOGNIZE USB/SD CARD.SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT.WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT.FAVORITES DISAPPEAR.VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH.REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN.TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE.WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND WHERE AM I?, THE SYSTEM RESPONDS WITH YOUR LOCA-TION IS COMMA.CONTACT INFORMATION CANNOT BE LOADED CORRECTLY FROM PHONES OTHER THAN IPHONE.NOTE:MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VER-SION UPDATES CAN BE FOUND ON MS3 UNDER IDS/INFOTAINMENT.

SA288

Service Bulletin/Repair Instructions

IF YOU ENCOUNTER A VEHICLE WITH DTC P0137 (CIRCUIT LOW INPUT), CHECK THE REAR HARNESS AT THE RED CIRCLED AREA IN THE FOLLOWING DIAGRAM. IF AN AFTERMARKET ALARM SYSTEM IS INSTALLED, THE REAR HARNESS MIGHT HAVE RECEIVED DAMAGE FROM ELECTRO-TAP CONNECTORS (A) OR TO THE PROTECTOR TUBE (B). THIS DAMAGE IS NOT COVERED UNDER WARRANTY.

09-029-16-3195

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT A GRINDING TYPE NOISE (C) FROM THE TRUNK LID HINGE (A) (ONE OR BOTH SIDES) WHEN OPEN-ING AND/OR CLOSING THE TRUNK LID. THE NOISE MAY BE CAUSED BY THE TRUNK LID HINGE COVER (A) MAKING CONTACT WITH THE TRUNK SIDE TRIM (B).DUE TO ASSEMBLY VARIATIONS, THE CLEARANCE BETWEEN THE TRUNK LID HINGE COVER AND THE TRUNK SIDE TRIM IS TOO SMALL AND MAY CAUSE FRICTION NOISE WHEN CONTACTING EACH OTHER. THE SHAPE OF THE TRUNK LID HINGE COVER HAS BEEN CHANGED TO ENSURE THE APPROPRIATE CLEARANCE.

1066M

Service Bulletin/Repair Instructions

SOME CUSTOMERS MAY COMPLAIN ABOUT IMPROPER OPERATION OF THE AUTO-DIMMING MIRROR. THIS MAY BE CAUSED BY AN OBSTRUCTION OF THE FRONT AND/OR REAR LIGHT SENSOR(S) (E.G. HANGING A PARKING PERMIT FROM THE MIRROR). USE A SOFT CLOTH WITH MILD DETERGENT TO CLEAN THE MIRROR. HARSH DETERGENT MAY DAMAGE THE FRONT AND/OR REAR LIGHT SENSOR(S).

1099M

Service Bulletin/Repair Instructions

WHEN REPROGRAMMING A CONTROL MODULE, ALWAYS USE THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE. IF NOT USED, THE CONTROL MODULE REPROGRAMMING MAY FAIL DUE TO A WEAK VEHICLE BATTERY.THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE PREVENTS THE VEHICLE BATTERY FROM BEING DISCHARGED. THIS ALLOWS THE IDS TO REPROGRAM A CONTROL MODULE WITHOUT INTERFERENCE FROM A WEAK OR UNDERCHARGED VEHICLE BATTERY. NOTE: CONTROL MODULE DAMAGE MAY OCCUR IF THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE IS NOT USED.

09-024-16-3192

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 56.00.760 OR LATER).SOME STREET NAMES IN CANADA ARE NOT DISPLAYED.NAVIGATION DOES NOT ALLOW TO SET CERTAIN CITIES AS DESTINATION.NAVIGATION DOES NOT ANNOUNCE VOICE GUIDANCE FOR STREET NAMES.NAVIGATION TURNS TO A BLACK SCREEN REMAINING THE TASK BAR.TURN -BY-TURN NAVIGATION GUIDANCE DOES NOT DISPLAY ON ON THE ACTIVE DRIVING DISPLAY (FOR VEHICLES WITH 55.00.750).EVERY TIME THE NAVIGATION IS TURNED ON, THE VEHICLE POSITION STARTS FROM THE LOCATION (DEALER) WHERE THE CMU WAS UPDATED FROM VERSION 55.00.650 TO 55.00.750.NAVIGATION OR OTHER SCREEN TURN BLACK, FREEZE OR REBOOT.SYSTEM DOES NOT RECOGNIZE USB/SD CARD.SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT.WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT.FAVORITES DISAPPEAR.VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH.REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN.TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE.WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND WHERE AM I?, THE SYSTEM RESPONDS WITH YOUR LOCA-TION IS COMMA.CONTACT INFORMATION CANNOT BE LOADED CORRECTLY FROM PHONES OTHER THAN IPHONE.NOTE:MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VER-SION UPDATES CAN BE FOUND ON MS3 UNDER IDS/INFOTAINMENT.

01-011-16-3139

Service Bulletin/Repair Instructions

01-009-16-3172A

Service Bulletin/Repair Instructions

SA285

Service Bulletin/Repair Instructions

OVER THE PAST TWO WEEKS, AN INCREASING NUMBER OF IPHONE SE EARLY ADOPTERS HAVE REPORTED AUDIO ISSUES WITH BLUETOOTH PHONE CALLS WHEN THE SMARTPHONE IS PAIRED WITH A VEHICLE OR WIRELESS HEADSET. THE ISSUE EXTENDS TO GPS VOICE NAVIGATION FOR SOME, BUT STREAMING MUSIC OVER BLUETOOTH APPEARS TO BE UNAFFECTED. SPECIFICALLY, DOZENS OF USERS IN THE APPLE SUPPORT COMMUNITIES AND MACRUMORS DISCUSSION FORUMS CLAIM TO BE EXPERIENCING DISTORTED, STATICKY, OR INAUDIBLE PHONE CALLS WHEN USING AN IPHONE SE. IF YOU EXPERIENCE A CUSTOMER COMPLAINT, AND THE CUSTOMER HAS A NEW IPHONE SE, DO NOT REPLACE ANY PARTS ON THE VEHICLE. EXPLAIN TO THE CUSTOMER THAT THE IPHONE MAY BE THE PROBLEM. HAVE THE CUSTOMER VISIT THIS WEBSITE: HTTP://WWW.MACRUMORS.COM/2016/04/11/IPHONE-SE-BLUETOOTH-PHONE-CALL-AUDIO-ISSUES/

01-010-16-3185

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT ON WITH DTC P0421:00 (CATALYTIC CONVERTER SYSTEM) WITH-OUT EXPERIENCING POOR ENGINE PERFORMANCE OR MISFIRE (MITSUBISHI PCM ONLY).THIS IS CAUSED BY IMPROPER CONTROL LOGIC OF THE PCM THAT MAY DETECT FALSE ERROR OF THE A/F SENSOR, RESULTING IN FALSE DETECTION OF P0421. TO CORRECT THE PROBLEM, THE CONTROL LOGIC OF THE PCM HAS BEEN CHANGED.CATALYST MON-ITOR FUNCTION EXPLANATIONTHE PCM MONITORS THE OXYGEN STORAGE AMOUNT PROPORTIONAL TO CATALYTIC CONVERTER PURIFICATION CHARACTERISTIC.THE PCM STARTS TO MONITOR AFTER RECOVERY (FUEL INJECTION STARTS) FROM FUEL CUT CONTROL.THE PCM TEMPORARILY CHANGES THE TARGET AIR/FUEL RATIO TO RICH AT FUEL CUT RECOVERY, AND DETECTS THE RESPONSE TIME UNTIL THE HO2S OUTPUT SIGNAL OUTPUTS THE VOLTAGE ON THE RICH SIDE. IF THE CATALYTIC CONVERTER PURIFICATION CHARACTERISTIC DETERIORATES, THE AMOUNT OF THE TIME UNTIL THE HO2S DETECTS THE VOLTAGE ON THE RICH SIDE IS SHORTER COMPARED TO THE NORMAL PURIFICATION CHARACTERISTIC AS SHOWN. THE PCM DETECTS A CATALYTIC CONVERTER MALFUNCTION USING THIS CHARACTERISTIC.

02-010/16

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT SHOCK ABSORBER WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO:UPPER FRONT STRUT BEARING (A) DAMAGE. (CX-5 AND MAZDA6)STICK/SLIP BETWEEN THE FRONT STRUT BEARING AND COIL SPRING. (CX-3, CX-5 AND MAZDA6)THE BUMP STOPPER (C) MAY BE CONTACTING THE STRUT BEARING WHEN THE FRONT SHOCK ABSORBER IS COMPRESSED, CAUSING A POPPING NOISE. (MAZDA6 ONLY)THE FRONT LOWER ARM BUSHING (D) IS MAKING A STICK-SLIP NOISE IN WET ROAD CONDITIONS. (CX-5 AND MAZDA6).TO ELIMINATE THE NOISE, THE FOLLOWING MASS-PRODUCTION CHANGES HAVE BEEN MADE:1. THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING (A) HAS BEEN CHANGED. (CX-5 AND MAZDA6)2. A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING. (CX-5 AND MAZDA6)3. THE SHAPE OF THE BUMP STOPPER (C) WILL BE MODIFIED IN THE FUTURE. (MAZDA6 ONLY)4. THE SHAPE OF THE COIL SPRING HAS BEEN CHANGED. (CX-3 ONLY)5. FRICTION OF THE LOWER ARM BUSHING HAS BEEN REDUCED BY ADDING A DRY COATING. (CX-5 AND MAZDA6)NOTE:THE PISTON ROD NUT (B) REQUIRES REPLACEMENT.

SA283

Service Bulletin/Repair Instructions

CUSTOMERS THAT ARE REGISTERED WITH TOMTOM TO UPDATE THEIR MAZDA TOMTOM SYSTEM (USING TOMTOM HOME SOFTWARE) MAY HAVE RECENTLY RECEIVED THIS E-MAIL: PLEASE NOTE THAT THIS IS NOT AN OPERATING SYSTEM UPDATE (AKA FIRMWARE), THIS IS AN UPDATE TO THE FILE THAT THE SYSTEM USES TO QUICKLY FIND GPS SATELLITES. THIS FILE IS USUALLY UPDATED DAILY BUT THE CUSTOMER DOES NOT NEED TO UPDATE THIS FILE FOR THEIR SYSTEM TO WORK CORRECTLY. THIS UPDATE WILL ALWAYS BE FREE AS ARE FIRMWARE UPDATES. USE THE TOMTOM HOME SOFTWARE TO DETERMINE WHAT IS AVAILABLE FOR YOUR SPECIFIC CUSTOMER.IF YOU NEED MORE DETAILED INFORMATION ON HOW THE FILE WORKS WITH TOMTOM DEVICES AND HOW LONG IT REMAINS ACCURATE, CLICK HERE.

SA51

Service Bulletin/Repair Instructions

MAZDA CONNECT SOFTWARE VERSION 55.00.760 IS NOW AVAILABLE ON MS3. USE THIS VERSION FOR ALL MAZDA CONNECT UPDATES, INCLUDING OPEN SSP98 VEHICLES. IF SSP98 IS CLOSED, USE TSB 09-024/16 TO REPAIR THE VEHICLES.CLICK ON "IDS/INFOTAINMENT", THEN "MAZDA CONNECT UPDATES" TO DOWNLOAD IT. UPDATE YOUR USB DRIVES ACCORDING TO THE INSTRUCTIONS IN TSB 09-024/16.ALSO MAKE SURE TO SELECT "ALL FILES" FOR "SAVE AS TYPE:". IF LEFT AS "COMPRESSED (ZIPPED) FOLDER," THE FILE WILL BE SAVED AS A ".ZIP" NO MATTER WHAT YOU USE AS AN EXTENSION.ATTN: TECHNICIANS - BE SURE TO DOCUMENT THE SOFTWARE VERSION INSTALLED ON THE REPAIR ORDER AND INFORM YOUR WARRANTY ADMINISTRATOR TO PROVIDE THE INFORMATION IN THE REPAIR TEXT OF THE WARRANTY CLAIM.MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VERSION UPDATES CAN BE FOUND ON MS3.

15-001-16-3126

Service Bulletin/Repair Instructions

Some vehicles may experience one of the following 2 symptoms, even though the windshield is clear. Under certain driving conditions, the Forward Sensing Camera (FSC) may detect a dirty windshield (not clear). NOTE FOR CUSTOMER: The FSC may not work properly under the conditions: The windshield is not clear. The FSC lens is not clear. Driving in heavy rain, dense fog or snow, or into the sun. Driving on a road with no or blurred road lane markings. When the windshield becomes foggy in the winter time or other cold weather conditions and LDWS/HBC warning lights turn on, drive with the defroster on for about 10 minutes. This will help clear the foggy windshield at the FSC.

Mazda TSB March

Service Bulletin/Repair Instructions

Mazda Technical Service Bulletins March 2016 Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window.

MTI_1034

Service Bulletin/Repair Instructions

This article provides HVAC heater/defroster operating tips using Mode selector dial. This includes the use of intermediate positions.

MTI_1036

Service Bulletin/Repair Instructions

MTI_1111

Service Bulletin/Repair Instructions

When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the SD card that is installed into the other vehicle becomes Ã¢ÂÂlinkedÃ¢ÂÂ to the VIN of that vehicle.

09-020-16

Service Bulletin/Repair Instructions

Some vehicles may experience a fuzzy appearance (tiny cracks) around the edge of the Active Driving Display. Replace the Active Driving Display.

09-020-16-3183

Service Bulletin/Repair Instructions

Some vehicles may experience a fuzzy appearance (tiny cracks) around the edge of the Active Driving Display. Replace the Active Driving Display.

MTI_1031

Service Bulletin/Repair Instructions

Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.

MTI_1032

Service Bulletin/Repair Instructions

Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.

02-005-16-3152A

Service Bulletin/Repair Instructions

BEGINNING WITH THE CX-5 AND MAZDA6 MODELS, GRIP TYPE FRONT AND REAR STABILIZER BUSHINGS HAVE BEEN INCORPO-RATED FOR NOISE PREVENTION PURPOSES. IF ANY TYPE OF GREASE OR LUBRICATION IS APPLIED TO THE BUSHINGS, IT MAY CREATE NOISE DUE TO BUSHING SLIPPAGE.

02-005-16-3152a

Service Bulletin/Repair Instructions

Beginning with the CX-5 and Mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.

SA278

Service Bulletin/Repair Instructions

After Pandora V7.0 was released on March 7th, the following problems have been found on vehicle with MAZDA CONNECT. Navigation voice guidance will skip and cut out losing many words.Pandora will suddenly disconnect and MAZDA CONNECT will revert to the previously used source. If you encounter a vehicle with these issues, DO NOT attempt any repairs on the vehicle. There is nothing wrong with the vehicle. This is an issue with the Pandora APP. Have the customer contact Pandora at pandora-support@pandora.com. NOTE: If the Pandora APP works on the customer's phone, they can stream Pandora using Bluetooth.

02-010-16-3170

Service Bulletin/Repair Instructions

Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped.

01-009-16-3172

Service Bulletin/Repair Instructions

Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded, P0524:00 - Engine oil pressure too low. This is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (OCV). The temporary entry of the foreign object triggers a check engine light on, but rough idle will not be produced until a later time.

02-009-16-3155

Service Bulletin/Repair Instructions

Some customers may complain that the steering wheel is off center more than 3" even when driving straight on a flat road.

09-016-16-3158

Service Bulletin/Repair Instructions

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.

Display Screen

Service Bulletin/Repair Instructions

Mazda TTips March 2016

0000216

Service Bulletin/Repair Instructions

Mazda guidelines for factory scheduled maintenance

01-007/16

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

0200716

Service Bulletin/Repair Instructions

Tire pressure monitoring system (TPMS) warning Light IlluminationMisure prevention logic

04-004-16-3160

Service Bulletin/Repair Instructions

SOME VEHICLES EXHIBIT BRAKE RELATED CONCERNS SUCH AS BRAKE NOISE, BRAKE JUDDER OR BRAKE DRAGGING. IF YOU ENCOUNTER A CUSTOMER COMPLAINT FOR ANY ONE OF THESE SYMPTOMS, REFER TO THE FOLLOWING INFORMATION TO UNDERSTAND WHY SYMPTOMS MAY OCCUR, AND TO BETTER ASSIST THE CUSTOMER IN RESOLVING THEIR SPECIFIC BRAKE CONCERN.

0400416

Service Bulletin/Repair Instructions

Brake noise, judder and dragging diagnosis and servicing

0901216

Service Bulletin/Repair Instructions

Paint damage Mazda pocket paint guide

0901316

Service Bulletin/Repair Instructions

Excessive condensation or water within the headlamp assembly caustion

Maintenance

Service Bulletin/Repair Instructions

Maintenance.

02-006/16

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

0200616

Service Bulletin/Repair Instructions

Creaking Noise from front lower control arm bushings

0400316

Service Bulletin/Repair Instructions

Clunk/bang/buzz noise during first forward movement after sitting

09-011/16

Service Bulletin/Repair Instructions

CORROSION AROUND SPOT WELDS IN TRUNK OPENING. SOME VEHICLES MAY EXHIBIT CORROSION AROUND THE SPOT WELDS IN TRUNK OPENING UNDER THE REAR WINDOW. THIS IS CAUSED BY INSUFFICIENT PAINT THICKNESS AT THE SPOT WELDS. TO CORRECT THE PROBLEM, THE PAINT THICKNESS HAS BEEN IMPROVED.

0200516

Service Bulletin/Repair Instructions

Front/Rear stabilizer noise prevention

09-009/16

Service Bulletin/Repair Instructions

HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING TROUBLESHOOTING PROCEDURE. SOME VEHICLES MAY EXHIBIT BLUETOOTH HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THEHANDLING OF BLUETOOTH HANDS-FREE AND/OR TEXT MESSAGING CUSTOMER CONCERNS, MAZDA CREATED A SPECIAL SERVICE AND PARTS EXCHANGE PROGRAM AS OF FEBRUARY 2010. CUSTOMERS EXPERIENCING RELATED CONCERNS SHOULD HAVE THEIR VEHICLE AND/OR DEVICE INSPECTED ACCORDING TO THE FOLLOWING PROCEDURE.

09-010/16

Service Bulletin/Repair Instructions

STAINS FOUND ON PAINT DURING PDI SOME VEHICLES MAY EXPERIENCE STAINS APPEARING ON THE HOOD, ROOF AND/OR TRUNK OF VEHICLE. THIS CONCERN IS MOST LIKELY TO BE FOUND IN COLD WEATHER AREAS JUST AFTER THE RAPGARD IS REMOVED AT PDI. THIS MAY BE CAUSED BY MOISTURE WHICH HAS BEEN TRAPPED AND CONDENSED BETWEN PAINT AND THE RAPGARD. THESE TYPES OF STAINS CAN BE REMOVED WITH HEAT GUN OR AN INFRARED DRIER. IF YOU ENCOUNTER THIS CONCERN DURING PDI, USE HEAT GUN OR AN INFRARED DRIER TO APPLY HEAT TO THE AFFECTED ARE TO REMOVE STAIN(S).

0900716

Service Bulletin/Repair Instructions

Speedometer replacement procedure

0900916

Service Bulletin/Repair Instructions

HandsFree bluetooth module and/or text messaging troubleshooting procedure

0901016

Service Bulletin/Repair Instructions

Stains found on kpaint during PDI

0100316

Service Bulletin/Repair Instructions

SULFUR SMELL FROM EXHAUST SYSTEM.

0100416

Service Bulletin/Repair Instructions

Battery Maintenance

0100516

Service Bulletin/Repair Instructions

Battery test procedure requirements using the GR81291

0200416

Service Bulletin/Repair Instructions

SHOCK ABSORBER REPLACEMENT GUIDELINES

0100116

Service Bulletin/Repair Instructions

Engine Start /Stop Procedure with room fuse removed

0100216

Service Bulletin/Repair Instructions

PreMixed long life "FL22" Engine Coolant

0800116

Service Bulletin/Repair Instructions

Passenger fAirbag deactivation (PAD) indicator light illumination

09-006/16

Service Bulletin/Repair Instructions

FRONT POWER SEATS DO NOT SLIDE BACK AND FORTH. SOME CUSTOMERS MAY COMPLAIN THAT THE FRONT POWER (DRIVER AND/OR PASSENGER) SEATS DO NOT SLIDE BACK AND FORTH PROPERLY OR THAT THEY MAY BE COMPLETELY INOPERATIVE. THIS CONCERN MAY BE CAUSED BY A FOREIGN OBJECT GETTING STUCK UNDER THE POWER SLIDE UNIT (BELOW) WHILE IN OPERATION. THIS CAN CAUSE MOTOR MOUNTING BRACKET (A) DEFORMATION, RESULTING IN MOTOR CABLE (B) BREAKAGE.

0900616

Service Bulletin/Repair Instructions

Front power seats do not slide back and forth

0900416

Service Bulletin/Repair Instructions

PROPER USAGE OF DRIVER'S FLOOR MAT.

0900516

Service Bulletin/Repair Instructions

Siriusxm satellite radio registration transfer after unit replacement

Service

Service Bulletin/Repair Instructions

Mazda Service Support MX Connect MTips

05-002-16-3129

Service Bulletin/Repair Instructions

THE NEW SKYACTIV-DRIVE FW6A-EL AT USES AUTOMATIC TRANSMISSION FLUID (ATF) TYPE: FZ. ONLY USE ATF-FZ TO FILL OR TOP OFF THE FLUID LEVEL. ATF-FZ IS SPECIALLY DESIGNED FOR USE IN THE SKYACTIV-DRIVE SERIES AT. IT IS A LOW VISCOSITY FORMULA WITH LESS FRICTION FOR BETTER FUEL ECONOMY. NOTE: ATF-FZ IS COLORED BLUE FOR EASY IDENTIFICATION. TO CHECK THE FLUID LEVEL, REMOVE THE BOLT, THEN REMOVE THE DIPSTICK. THE DIPSTICK IS MARKED WITH A FZ ON SKYACTIV-DRIVE FW6A-EL AT. WHEN FINISHED, INSERT THE DIPSTICK AND INSTALL THE BOLT.

0500216

Service Bulletin/Repair Instructions

ATFFZ required for SKYACTIV drive 6speed automatic transaxle

09-003-16-3130

Service Bulletin/Repair Instructions

SOME CUSTOMERS MAY COMPLAIN OF CONDENSATION/FOG INSIDE THE FRONT (HEADLAMP/HEADLIGHT) OR REAR (TAILLAMP/TAIL-LIGHT) COMBINATION LIGHTS. THE RECENT NEW MODELS HAVE BEEN FITTED WITH A CLEAR LENS WHICH CAN CAUSE THE SYMP-TOM TO BE MORE NOTICEABLE, HOWEVER, IT DOES NOT AFFECT THE PERFORMANCE OF THE LIGHT. THIS CONDENSATION/FOG IS A NATURAL PHENOMENON THAT OCCURS WHEN THERE IS A FAIRLY LARGE TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND THE OUTSIDE OF THE LIGHT HOUSING. IT IS NORMAL FOR VERY SMALL WATER DROPS TO APPEAR IN CERTAIN LOCATIONS ON THE LIGHT UNITS WHERE THE AIR IS STAGNANT (CONDENSATION), MAKING THE LENS LOOK WHITISH (FOG). THIS HAPPENS MOSTLY IN THE CORNERS AND NARROW SPACES, AND WILL TYPICALLY CLEAR DURING WARMER AMBIENT TEMPERATURES, OR WHEN THE LIGHTS HAVE BEEN ON FOR SOME TIME. EXPLAIN TO THE CUSTOMER THAT THIS IS A NATURAL PHENOMENON AND NOT A QUALITY DEFECT. DO NOT ATTEMPT REPAIRS AS THIS IS CONSIDERED NORMAL, AND IS NOT COVERED UNDER WARRANTY. REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM.

0900316

Service Bulletin/Repair Instructions

Condensation/Fog in front and rear combination lights

00-001-16-3127

Service Bulletin/Repair Instructions

IN SUPPORT OF IMPROVED ELECTRICAL DIAGNOSIS ON SKYACTIV VEHICLES, MAZDA WILL SHIP A TERMINAL TEST KIT TO ALL DEALERS. THE TEST KIT IS DESIGNED PECIFICALLY FOR SKYACTIV MODULE TERMINALS. THE SST WILL BE SHIPPED BY MAZDAS TOOL VENDOR BOSCH STARTING JANUARY 15, 2016. PROCEDURES FOR USAGE ARE FOUND IN THE SKYACTIV WIRING TERMINAL TEST KIT WBT, COURSE #1649. THE FOLLOWING SST IS THE LATEST ADDITION TO THE MAZDA REQUIRED TOOL (MRT) LIST:

0000116

Service Bulletin/Repair Instructions

Special service tool shipment Janaurary 2016

15-001/16

Service Bulletin/Repair Instructions

LDWS OR ALH WARNING LIGHT ON WITH DTC C1001:92. SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING 2 SYMPTOMS, EVEN THOUGH THE WINDSHIELD IS CLEAR. LANE DEPARTURE WARNING SYSTEM (LDWS) WARNING LIGHT TURNS ON AT IDLE; DTC C1001:92 (POOR FUNCTIONING OF FORWARD SENSING CAMERA (FSC)) IS STORED IN MEMORY. ADAPTIVE LED HEADLIGHTS (ALH) WARNING LIGHT TURNS ON WHILE DRIVING; DTC C1001:92 (POOR FUNCTIONING OF FORWARD SENSING CAMERA (FSC)) IS STORED IN MEMORY.

1500116

Service Bulletin/Repair Instructions

LDWS or ALH warning light on with DTC C1001:92

02-002-16-3124

Service Bulletin/Repair Instructions

SOME AUTOMOTIVE CLEANING PRODUCTS CONTAIN STRONG ACID OR ALKALI. WHEN THESE TYPES OF CLEANERS ARE USED TO CLEAN THE WHEELS ON MAZDA VEHICLES, THE CHEMICALS CONTENTS PENETRATE THE CLEAR COATING OF THE WHEEL SURFACE AND DAMAGE THE PAINT UNDER THE CLEAR COATING. THE DAMAGED AREA HAS THE APPEARANCE OF DARK STAINS.

0200216

Service Bulletin/Repair Instructions

STAINS APPEAR ON WHEELS

01-023-15-3084B

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE A ROUGH IDLE WITH THE MIL ON AND DTC P0015 / P0524 STORED IN MEMORY. P0015:00 - EXHAUST CMP TIMING OVER-RETARDED P0524:00 - ENGINE OIL PRESSURE TOO LOW THIS IS CAUSED BY A DROP IN ENGINE OIL PRESSURE DUE TO A PIECE OF FOREIGN OBJECT STUCK ON THE OIL PUMP PRESSURE RELIEF VALVE OR OCV. THE TEMPORARY ENTRY OF THE FOREIGN OBJECT TRIGGERS A MIL ILLUMINATION, BUT ROUGH IDLE WILL NOT BE PRODUCED UNTIL A LATER TIME.

0102315

Service Bulletin/Repair Instructions

Rough Idle with MIL on and DTC P0015/P0524

09-046-15-3111

Service Bulletin/Repair Instructions

SOME CUSTOMERS MAY COMPLAIN ABOUT A WHITE DOOR ARMREST(S) PINK DISCOLORATION. THE DISCOLORED ARMREST DOES NOT MATCH THE OTHER WHITE PARTS OF THE DOOR PANEL. REPLACE ALL 4 DOOR PANELS.

09-046/15

Service Bulletin/Repair Instructions

WHITE DOOR ARMREST(S) PINK DISCOLORATION. SOME CUSTOMERS MAY COMPLAIN ABOUT A WHITE DOOR ARMREST(S) PINK DISCOLORATION. THE DISCOLORED ARMREST DOES NOT MATCH THE OTHER WHITE PARTS OF THE DOOR PANEL.

0904615

Service Bulletin/Repair Instructions

White door armrest(s) pink discoloration

01-014-15-3055A

Service Bulletin/Repair Instructions

FREQUENT ENGINE STARTS UNDER EXTREMELY COLD AMBIENT TEMPERATURES MAY RESULT IN OIL SEEPAGE FROM THE ENGINE OIL PRESSURE SWITCH. THIS CONCERN MAY BE CAUSED BY A LACK OF DURABILITY OF THE OIL PRESSURE SWITCH UNDER THESE CONDITIONS. TO CORRECT THE PROBLEM, THE OIL PRESSURE SWITCH HAS BEEN IMPROVED TO INCREASE THE DURABILITY IN COLD AMBIENT TEMPERATURES.

0101415

Service Bulletin/Repair Instructions

Engine Oil seepage from engine oil pressure switch

02-003-15-2990A

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT SHOCK ABSORBER WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO: UPPER FRONT STRUT BEARING (A) DAMAGE. (CX-5 AND MAZDA6) STICK/SLIP BETWEEN THE FRONT STRUT BEARING AND COIL SPRING. THE BUMP STOPPER (C) MAY BE CONTACTING THE STRUT BEARING WHEN THE FRONT SHOCK ABSORBER IS COMPRESSED, CAUSING A POPPING NOISE. (MAZDA6 ONLY) TO ELIMINATE THE NOISE, THE FOLLOWING MASS-PRODUCTION CHANGES HAVE BEEN MADE: 1. THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING (A) HAS BEEN CHANGED. (CX-5 AND MAZDA6) 2. A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING. (CX-5 AND MAZDA6) 3. THE SHAPE OF THE BUMP STOPPER (C) WILL BE MODIFIED IN THE FUTURE. (MAZDA6 ONLY) 4. THE SHAPE OF THE COIL SPRING HAS BEEN CHANGED. (CX-3 ONLY) NOTE: THE PISTON ROD NUT (B) REQUIRES REPLACEMENT.

02-003/15

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

0200315

Service Bulletin/Repair Instructions

KNOCKING/SQUEAKING NOISE FROM FRONT SHOCK ABSORBER

05-002-15-3019F

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH ONE OR MORE OF THESE DTCS STORED IN THE TCM MEMORY (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ON P0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ON P0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ON P0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ON P0780:00 - GEAR SHIFTING MALFUNCTION P1738:00 AUTOMATIC TRANSAXLE INTERNAL MALFUNCTION THIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO CORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC. NOTE: IF THE VEHICLE ALSO HAS A DELAYED ENGAGEMENT CONCERN, THIS TSB IS NOT APPLICABLE. REFER TO MS3 ONLINE INSTRUCTIONS OR WORKSHOP MANUAL FOR PROPER DIAGNOSIS AND REPAIR PROCEDURE.

0500215

Service Bulletin/Repair Instructions

Check Engine light and A/T Warning light on with one or more of these DTS (P0842, P0847, P0872, P0877, P0780, P1738) Stored in TCM Memory

05-001-15-3104A

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT ONE OF THE FOLLOWING CONCERNS: SOMETIMES THE SHIFTER MAY JUMP OUT OF 3RD GEAR OVER A ROAD BUMP WHEN ACCELERATING AFTER DECELERATION AT 25-40 MPH (40-65 KM/H) HARD TO SHIFT INTO 3RD, 4TH, 5TH, AND/OR 6TH GEAR SHIFT LEVER VIBRATES WHEN DRIVING IN 3RD OR 4TH GEAR THIS IS CAUSED BY INAPPROPRIATE TRANSMISSION INTERNAL PARTS.

0500115

Service Bulletin/Repair Instructions

Hard shifting/shift lever bebration

02-001-15-2998A

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT A CREAKING NOISE FROM UNDER THE FRONT OF THE VEHICLE WHEN DRIVING OVER BUMPS. THE NOISE OCCURS AT APPROX. 12 - 25 MPH (20 - 40 KM/H) WHEN THE ROAD SURFACE IS WET OR AFTER A CAR WASH. THE NOISE BECOMES MORE NOTICEABLE WHEN DRIVING OVER HIGHER BUMPS. THE CREAKING NOISE IS CAUSED WHEN THE FRONT LOWER CONTROL ARM BUSHING(S) (A) BECOME WET.

02-001/15

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

0200115

Service Bulletin/Repair Instructions

Creaking Noise From Front Lower Control Arm Bushings Some vehicles may exhibit a creaking noise from under the front of the vehicle when driving over bumps. The noise occurs at approx. 1225 mph (2040 Km/h) when the road surface is wet or after a car wash. The noise becomes more noticeable when driving over higher bumps.

09-044-15-3094

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE MAZDA CONNECT INFOTAINMENT SYSTEM SHUTTING DOWN WITHIN A FEW MINUTES AFTER THE IGNITION IS TURNED ON, AND WILL NOT REBOOT. IT WILL ONLY REBOOT AFTER THE IGNITION IS TURNED OFF AND THEN ON AGAIN. THIS IS CAUSED BY AN INTERNAL MALFUNCTION OF THE CONNECTIVITY MASTER UNIT (CMU) HARDWARE. NOTE: IF THE SYSTEM REBOOTS BY ITSELF, THIS TSB IS NOT APPLICABLE. REFER TO TSB 09-022/15 FOR CMU SOFTWARE UPDATE.

09-044/15

Service Bulletin/Repair Instructions

MAZDA CONNECT SHUTS DOWN AND DOES NOT REBOOT. SOME VEHICLES MAY EXPERIENCE MAZDA CONNECT INFOTAINMENT SYSTEM SHUTTING DOWN WITH A FEW MINUTES AFTER IGNITION IS TURNED ON, AND WILL NOT REBOOT. IT WILL ONLY REBOOT AFTER IGNITION IS TURNED OFF AND THEN TURNED ON AGAIN. THIS IS CAUSED BY AN INTERNAL MALFUNCTION OF THE CONNECTIVITY MASTER UNIT (CMU) HARDWARE.

0904415

Service Bulletin/Repair Instructions

Mazda connect shuts down and does not reboot

05-001-15-3104

Service Bulletin/Repair Instructions

04-003/15

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

01-023-15-3084A

Service Bulletin/Repair Instructions

02-002-15-3002C

Service Bulletin/Repair Instructions

AFTER PERFORMING RECALL CAMPAIGN 8014J, OR THE VEHICLE VIN IS NOT APPLICABLE TO 8014J, SOME VEHICLES MAY EXPERIENCE TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT ON EVEN IF THE TPMS SYSTEM HAS BEEN PROPERLY INITIALIZED AT THE SPECIFIED TIRE AIR PRESSURE. THIS MAY BE CAUSED BY IMPROPER TIRE AIR PRESSURE DETECTION BY THE TPMS SYSTEM ON CERTAIN TYPES OF ROAD SURFACES.

02-002/15

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

0200215

Service Bulletin/Repair Instructions

TPMS WARNING LIGHT ON

15-001-15-3092

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING 2 SYMPTOMS, EVEN THOUGH THE WINDSHIELD IS CLEAR: 1.LANE DEPARTURE WARNING SYSTEM (LDWS) WARNING LIGHT TURNS ON AT IDLE. DTC C1001:92 (POOR FUNCTIONING OF FORWARD SENSING CAMERA (FSC)) IS STORED IN MEMORY.2. ADAPTIVE LED HEADLIGHTS (ALH) WARNING LIGHT TURNS ON WHILE DRIVING. DTC C1001:92 (POOR FUNCTIONING OF FORWARD SENSING CAMERA (FSC)) IS STORED IN MEMORY.UNDER CERTAIN DRIVING CONDITIONS, THE FORWARD SENSING CAMERA (FSC) MAY DETECT A DIRTY WINDSHIELD (NOT CLEAR).

1500115

Service Bulletin/Repair Instructions

LDWS or ALH warning light on with DTC C1001:92

SB-15-001-15

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

05-002-15-3019E

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH ONE OR MORE OF THESE DTCS STORED IN THE TCM MEMORY (P0842, P0847, P0872, P0877, P0780). P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ON P0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ON P0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ON P0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ON P0780:00 - GEAR SHIFTING MALFUNCTION THIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO CORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC. NOTE: IF THE VEHICLE ALSO HAS A DELAYED ENGAGEMENT CONCERN, THIS TSB IS NOT APPLICABLE. REFER TO MS3 ONLINE INSTRUCTIONS OR WORKSHOP MANUAL FOR PROPER DIAGNOSIS AND REPAIR PROCEDURE.

03-006-15-3086

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT A GROAN TYPE NOISE FROM THE FRONT WHEEL HUB BEARING WHILE DRIVING AT HIGH SPEED OR WHEN CORNERING. THIS MAY BE CAUSED BY FRONT WHEEL HUB BEARING CORROSION.

01-023-15-3084

Service Bulletin/Repair Instructions

09-037-15-3079

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE A FUZZY APPEARANCE (TINY CRACKS) AROUND THE EDGE OF THE ACTIVE DRIVING DISPLAY. REPLACE THE ACTIVE DRIVING DISPLAY.

01-015-15-3064A

Service Bulletin/Repair Instructions

SOME VEHICLES USING AN AUXILIARY HEATER (BLOCK HEATER) MAY EXPERIENCE THE CHECK ENGINE LIGHT ON WITH DTC P0116:00 OR P011A WHEN STARTING IN COLD WEATHER BELOW 32 °F (0 °C). P0116:00: ECT SENSOR NO.1 CIRCUIT RANGE/PERFORMANCE PROBLEM P011A:00: ECT SENSOR NO.1/NO.2 PERFORMANCE PROBLEM THIS IS CAUSED BY ERROR DETECTION LOGIC OF THE PCM. TO CORRECT THE PROBLEM, THE CONTROL LOGIC OF THE PCM HAS BEEN CHANGED.

09-034-15-3068

Service Bulletin/Repair Instructions

SOME CUSTOMERS MAY COMPLAIN THAT THE FRONT POWER (DRIVER AND/OR PASSENGER) SEATS DO NOT SLIDE BACK AND FORTH PROPERLY OR THAT THEY MAY BE COMPLETELY INOPERATIVE. THIS CONCERN MAY BE CAUSED BY A FOREIGN OBJECT GETTING STUCK UNDER THE POWER SLIDE UNIT (BELOW) WHILE IN OPERATION. THIS CAN CAUSE MOTOR MOUNTING BRACKET (A) DEFORMATION, RESULTING IN MOTOR CABLE (B) BREAKAGE. TO ELIMINATE THIS CONCERN, THE SHAPE OF THE MOTOR MOUNTING BRACKET (A) HAS BEEN MODIFIED TO INCREASE ITS STRENGTH.

09-022-15-3047C

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 55.00.753 OR LATER). TURN -BY-TURN NAVIGATION GUIDANCE DOES NOT DISPLAY ON ON THE ACTIVE DRIVING DISPLAY (FOR VEHICLES WITH 55.00.750). EVERY TIME THE NAVIGATION IS TURNED ON, THE VEHICLE POSITION STARTS FROM THE LOCATION (DEALER) WHERE THE CMU WAS UPDATED FROM VERSION 55.00.650 TO 55.00.750. NAVIGATION OR OTHER SCREEN TURN BLACK, FREEZE OR REBOOT. SYSTEM DOES NOT RECOGNIZE USB/SD CARD. SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT. WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT. FAVORITES DISAPPEAR. VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH. REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN. TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE. WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND WHERE AM I?, THE SYSTEM RESPONDS WITH YOUR LOCATION IS COMMA. CONTACT INFORMATION CANNOT BE LOADED CORRECTLY FROM PHONES OTHER THAN IPHONE. NOTE: MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE,AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VERSION UPDATES CAN BE FOUND ON MS3 UNDER IDS/INFOTAINMENT.

09-030-15-3073

Service Bulletin/Repair Instructions

MAZDA INFOTAINMENT SYSTEMS REQUIRE CONTACTING THE PROPER SOURCE FOR DIAGNOSTIC SUPPORT, PARTS AUTHORIZATION, AND PARTS EXCHANGE. SOME COMPONENTS REQUIRE PRIOR AUTHORIZATION BEFORE ORDERING AS EXCHANGE. REFER TO DAG EXCHANGE CENTRAL (MXCONNECT>PARTS AND ACCESSORIES>PARTS>PROGRAMS>EXCHANGE CENTRAL) FOR COMPONENT AVAILABILITY, SOURCE OF TECHNICAL SUPPORT AND PRIOR AUTHORIZATION REQUIREMENT. NOTE: ALWAYS CHECK FOR A TSB THAT MAY MODIFY OR ELIMINATE PRIOR AUTHORIZATION FOR A SPECIFIC SYMPTOM FOR A GIVEN COMPONENT.

01-018-15-3070

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT ON WITH DTC P2610 AND P2507 STORED IN MEMORY AFTER ENGINE START AND ROOM FUSE 15A (A) REMOVED. P2610:00: INSTRUMENT CLUSTER INTERNAL ENGINE OFF TIMER PERFORMANCE PROBLEM P2507:00: PCM BATTERY VOLTAGE LOW INPUT AS A PAST MALFUNCTION, THE CUSTOMER WILL NOT NOTICE IT (NO WARNING LIGHT ILLUMINATED), BUT THE DTC MAY BE FOUND DURING A VEHICLE SERVICE. P2507 IN THIS SITUATION IS ONLY APPLICABLE ON 2016 AND LATER MODELS. THIS IS CAUSED BY THE ENGINE BEING STARTED 3 OR MORE TIMES AFTER A SHORT DURATION OF ENGINE OFF (LESS THAN 15 SECONDS) WITH THE ROOM FUSED REMOVED.

01-019-15-3072

Service Bulletin/Repair Instructions

SOME CUSTOMER USING FLEXIBLE SETTING FOR OIL CHANGE IN THE MAINTENANCE MONITOR MAY NOTICE THAT THE OIL CHANGE DUE NOTIFICATION WILL NOT WORK BECAUSE OF IMPROPER CONTROL LOGIC OF THE PCM. THIS TSB IS APPLICABLE FOR THE FOLLOWING CASES. THE OIL CHANGE DUE NOTIFICATION DOES NOT COME ON, EVEN AFTER MILEAGE EXCEEDED 10,000 MILES. OIL LIFE IN THE CENTER DISPLAY IS STILL LESS THAN 40% EVEN THOUGH THE MILEAGE EXCEEDED 7,000 MILES. TO DISPLAY FLEXIBLE SETTING AND OIL LIFE ON THE CENTER SCREEN, SELECT THE APPLICATIONS SCREEN, MAINTENANCE, THEN OIL CHANGE TAB. FOR COMPLETE DETAILS, REFER TO THE MAINTENANCE MONITOR OPERATION PROCEDURE IN THE WORKSHOP MANUAL.

01-016-15-3067

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT ON WITH DTC P0421:00 (CATALYTIC CONVERTER SYSTEM) WITHOUT EXPERIENCING POOR ENGINE PERFORMANCE OR MISFIRE (MITSUBISHI PCM ONLY). THIS IS CAUSED BY IMPROPER CONTROL LOGIC OF THE PCM THAT MAY DETECT FALSE ERROR OF THE A/F SENSOR, RESULTING IN FALSE DETECTION OF P0421. TO CORRECT THE PROBLEM, THE CONTROL LOGIC OF THE PCM HAS BEEN CHANGED. CATALYST MONITOR FUNCTION EXPLANATION THE PCM MONITORS THE OXYGEN STORAGE AMOUNT PROPORTIONAL TO CATALYTIC CONVERTER PURIFICATION CHARACTERISTIC. THE PCM STARTS TO MONITOR AFTER RECOVERY (FUEL INJECTION STARTS) FROM FUEL CUT CONTROL. THE PCM TEMPORARILY CHANGES THE TARGET AIR/FUEL RATIO TO RICH AT FUEL CUT RECOVERY, AND DETECTS THE RESPONSE TIME UNTIL THE HO2S OUTPUT SIGNAL OUTPUTS THE VOLTAGE ON THE RICH SIDE. IF THE CATALYTIC CONVERTER PURIFICATION CHARACTERISTIC DETERIORATES, THE AMOUNT OF THE TIME UNTIL THE HO2S DETECTS THE VOLTAGE ON THE RICH SIDE IS SHORTER COMPARED TO THE NORMAL PURIFICATION CHARACTERISTIC AS SHOWN. THE PCM DETECTS A CATALYTIC CONVERTER MALFUNCTION USING THIS CHARACTERISTIC.

01-015-15-3064

Service Bulletin/Repair Instructions

SOME VEHICLES USING AN AUXILIARY HEATER (BLOCK HEATER) MAY EXPERIENCE THE CHECK ENGINE LIGHT ON WITH DTC P0116:00 OR P011A WHEN STARTING IN COLD WEATHER BELOW 32 °F (0 °C). P0116:00: ECT SENSOR NO.1 CIRCUIT RANGE/PERFORMANCE PROBLEM P011A:00: ECT SENSOR NO.1/NO.2 PERFORMANCE PROBLEM. THIS IS CAUSED BY ERROR DETECTION LOGIC OF THE PCM. TO CORRECT THE PROBLEM, THE CONTROL LOGIC OF THE PCM HAS BEEN CHANGED.

01-014-15-3055

Service Bulletin/Repair Instructions

09-022-15-3047B

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 55.00.750 OR LATER). NAVIGATION OR OTHER SCREEN TURN BLACK, FREEZE OR REBOOT. SYSTEM DOES NOT RECOGNIZE USB/SD CARD. SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT. WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT. FAVORITES DISAPPEAR. VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH. REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN. TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE. WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND WHERE AM I?, THE SYSTEM RESPONDS WITH YOUR LOCATION IS COMMA. CONTACT INFORMATION CANNOT BE LOADED CORRECTLY FROM PHONES OTHER THAN IPHONE. NOTE: MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VERSION UPDATES CAN BE FOUND ON MS3 UNDER IDS/INFOTAINMENT.

09-022-15-3047A

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 55.00.650A OR LATER). FOR ALL VEHICLES: NAVIGATION OR OTHER SCREEN FREEZES OR REBOOTS. SYSTEM DOES NOT RECOGNIZE USB/SD CARD. SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT. WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT. NAVIGATION TURNS TO A BLACK SCREEN. FAVORITES DISAPPEAR. VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH. REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN. TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE. WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND WHERE AM I?, THE SYSTEM RESPONDS WITH YOUR LOCATION IS COMMA.

05-002-15-3019D

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH ONE OR MORE OF THESE DTCS STORED IN THE TCM MEMORY (P0842, P0847, P0872, P0877, P0780). P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ON P0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ON P0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ON P0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ON P0780:00 - GEAR SHIFTING MALFUNCTION THIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO CORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC.

09-016-15-3041

Service Bulletin/Repair Instructions

01-008-15-3045

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT THE CHECK ENGINE LIGHT ON WITH DTC P0456 STORED IN THE PCM MEMORY. P0456: EVAP SYSTEM LEAK DETECTED (VERY SMALL LEAK) THE CONCERN IS MOST LIKELY THE RESULT OF THE CUSTOMER NOT GETTING THE FUEL CAP COMPLETELY CLOSED AFTER FUELING THE VEHICLE. THIS CAUSES A SMALL FUEL VAPOR LEAK AND TURNS DTC P0456 ON.

02-002-15-3002B

Service Bulletin/Repair Instructions

AFTER PERFORMING RECALL CAMPAIGN 8014J, OR THE VEHICLE VIN IS NOT APPLICABLE TO 8014J, SOME VEHICLES MAY EXPE-RIENCE TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT ON EVEN IF THE TPMS SYSTEM HAS BEEN PROPERLY INITIALIZED AT THE SPECIFIED TIRE AIR PRESSURE. THIS MAY BE CAUSED BY IMPROPER TIRE AIR PRESSURE DETECTION BY THE TPMS SYSTEM ON CERTAIN TYPES OF ROAD SURFACES.

05-002-15-3019C

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH ONE OR MORE OF THESE DTCS STORED IN THE TCM MEMORY (P0842, P0847, P0872, P0877, P0780). P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ON P0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ON P0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ON P0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ON P0780:00 - GEAR SHIFTING MALFUNCTION THIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO CORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC.

05-002-15-3019B

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH ONE OR MORE OF THESE DTCS STORED IN THE TCM MEMORY (P0842, P0847, P0872, P0877, P0780). P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ON P0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ON P0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ON P0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ON P0780:00 - GEAR SHIFTING MALFUNCTION. THIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO ORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC.

05-002-15-3019A

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH ONE OR MORE OF THESE DTCS STORED IN THE TCM MEMORY (P0842, P0847, P0872, P0877, P0780). P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ON P0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ON P0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ON P0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ON P0780:00 - GEAR SHIFTING MALFUNCTION. THIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO ORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC.

05-002-15-3019

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT ON WITH ONE OR MORE OF THESE DTCS STORED IN THE TCM MEMORY (P0842, P0847, P0872, P0877, P0780). P0842:00 - OIL PRESSURE SWITCH NO. 1 (OIL PRESSURE SWITCH B) STUCK ON P0847:00 - OIL PRESSURE SWITCH NO. 2 (OIL PRESSURE SWITCH A) STUCK ON P0872:00 - OIL PRESSURE SWITCH NO. 3 (OIL PRESSURE SWITCH A) STUCK ON P0877:00 - OIL PRESSURE SWITCH NO. 4 (OIL PRESSURE SWITCH B) STUCK ON P0780:00 - GEAR SHIFTING MALFUNCTION. THIS IS CAUSED BY THE OIL PRESSURE SWITCH A AND/OR B AT THE CONTROL VALVE BODY TEMPORARILY OR PERMANENTLY GETTING STUCK DUE TO CONTAMINATION ENTERING THE PASSAGE. TO ORRECT THE PROBLEM, SOME MASS PRODUCTION CHANGES HAVE BEEN IMPLEMENTED TO REDUCE CONTAMINATION AND IMPROVE THE DTC DIAGNOSTIC LOGIC.

02-002-15-3002A

Service Bulletin/Repair Instructions

01-003-15-3014

Service Bulletin/Repair Instructions

USE THE FOLLOWING REPAIR PROCEDURE TO MINIMIZE THE NEED TO REPLACE THE CATALYST CONVERTER/EXHAUST PIPE WHEN REMOVING OXYGEN SENSORS AND/OR AIR FUEL RATIO SENSORS.

09-009-15-3015

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE STAINS APPEARING ON THE HOOD, ROOF AND/OR TRUNK OF THE VEHICLE. THIS CONCERN IS MOST LIKELY TO BE FOUND IN A COLD WEATHER AREAS JUST AFTER THE RAPGARD IS REMOVED AT PDI. THIS MAY BE CAUSED BY MOISTURE WHICH HAS BEEN TRAPPED AND CONDENSED BETWEEN THE PAINT AND THE RAPGARD. THESE TYPES OF STAINS CAN BE REMOVED WITH A HEAT GUN OR AN INFRARED DRIER. IF YOU ENCOUNTER THIS CONCERN DURING PDI, USE A HEAT GUN OR AN INFRARED DRIER TO APPLY HEAT TO THE AFFECTED AREA TO REMOVE THE STAIN(S).

02-003-15-2990

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT STRUT BEARING (A) WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO UPPER FRONT STRUT BEARING DAMAGE OR IT MAY BE DUE TO STICK/SLIP BETWEEN THE FRONT STRUT BEARING AND COIL SPRING. TO ELIMINATE THE NOISE, THE FOLLOWING MASS-PRODUCTION CHANGES HAVE BEEN MADE: 1. THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING HAS BEEN CHANGED. 2. A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING. NOTE: THE PISTON ROD NUT (B) REQUIRES REPLACEMENT WHEN THE FRONT STRUT BEARING IS REPLACED.

09-049-14-2980

Service Bulletin/Repair Instructions

WHEN DEALING WITH CUSTOMER COMPLAINTS OF EXCESSIVE CONDENSATION AND/OR WATER WITHIN THE HEADLAMP UNIT, FIRST DETERMINE IF ALL THE BULB SOCKETS ARE PRESENT AND CORRECTLY INSTALLED. IN MOST CASES YOU WILL FIND THAT THE BULB SEAL NO. 1 (A) OR HID BULB SEAL NO. 1 (B) AND BULB SEAL NO. 2 (C) SOCKET COVERS HAVE NOT BEEN CORRECTLY INSTALLED OR ARE MISSING DUE TO IMPROPER PRIOR REPAIRS (I.E., CUSTOMER REPLACING THE HEADLAMP BULBS OR BODY SHOP NOT TRANSFERRING THEM WHEN REPLACING THE HEADLAMP UNIT(S) DUE TO A COLLISION). ANY DAMAGE CAUSED BY MISSING SOCKET COVERS, HID MODULE SEAL (D), OR MISSING BUMPER BRACKETS (E) IS NOT COVERED BY WARRANTY POLICY.

02-004-14

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

02-004-14-2976

Service Bulletin/Repair Instructions

SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD. FOLLOW STEERING WHEEL ALIGNMENT PROCEDURE.

01-017-14

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

01-017-14-2973

Service Bulletin/Repair Instructions

SOME VEHICLES MAY EXPERIENCE MIL ILLUMINATION WITH DTC P2610 (INSTRUMENT CLUSTER INTERNAL ENGINE OFF TIMER PERFORMANCE PROBLEM) STORED IN MEMORY AFTER ENGINE START AND ROOM FUSE 15A (A) REMOVED. NOTE:THE ODOMETER WILL DISPLAY F0-002 DURING TRANSPORT MODE (ROOM FUSE 15A REMOVED). TRANSPORT MODE IS CANCELED WHEN ROOM FUSE 15A IS INSTALLED OR THE VEHICLE ODOMETER IS MORE THAN 12.4MI (20KM).

01-002-14

Service Bulletin/Repair Instructions

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

01-002-14-2889B

Service Bulletin/Repair Instructions

THIS SERVICE INFORMATION PROVIDES BASIC Q-85/T-110 BATTERY HANDLING PROCEDURES. COMPLETE SERVICE INFORMATION CAN BE FOUND IN MS3 ONLINE OR WORKSHOP MANUAL (SECTION 01-17).

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.